43614 RES courses

Duration 2 Days 12 CPD hours This course is intended for Professionals involved in internal and/or external negotiations will benefit from this course. Overview Develop the necessary skills to negotiate like a pro Prepare for a negotiation applying best practices Utilize industry-standard tools and techniques Create your Best Alternative to a Negotiated Agreement (BATNA) Build common ground and consensus in your negotiation strategies Negotiate with experts to develop your skills for success Students will learn the essential strategies and techniques needed to guide negotiations from opening discussions through to a positive result. Students will leave with practical solutions to negotiating effectively. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Negotiation Introduced Identifying Integrative and Distributive Negotiation Types Understanding the Three Phases of Negotiation Strengthening Negotiation Skills 2. Preparing for Your Negotiation Establishing Personal Boundaries Deciding on Your WATNA and BATNA and Negotiating Based on Them Preparing and Sticking to Your Plan Negotiation Strategies 3. Negotiation Process for Success Setting the Time and Place Avoiding Negative Environments Establishing Common Ground and Building Momentum Creating a Negotiation Framework, Agreeing on Issues, and Maintaining a Positive Framework Working through the Five Steps of Negotiation 4. Best Practices Starting Off on the Right Foot What to Share and What to Keep to Yourself Knowing What to Expect Utilizing the Top Ten Negotiation Techniques Managing an Impasse 5. Negotiation Tools & Techniques Reviewing the Three Ways to See Your Options Creating a Mutual Gain Solution Agreeing on Wants - Working with What You Want and What They Want 6. Consensus & Agreement Building Consensus Consolidating and Finalizing an Agreement Controlling Your Emotions and Dealing with Personal Attacks Walking Away When Necessary

Duration 1 Days 6 CPD hours This course is intended for This course is intended for networking and security professionals involved in the day-to-day management of a FortiAnalyzer appliance and FortiGate security information.. Overview Describe key features and concepts of FortiAnalyzer Deploy an appropriate architecture Manage ADOMs on both FortiAnalyzer and the devices that log to it Configure RAID Register supported devices Encrypt log transmission (SSL / IPSec) View & analyze current and historical logs (FortiView) Monitor events Apply disk quotas to log data from devices Backup, restore, and forward log data Use content archiving (summary and full) Understand the different stages of data processing, from receiving logs to compiling reports Understand SQL queries and datasets used by FortiAnalyzer reports Design datasets, charts, and custom reports Generate reports by schedule or on demand. In this 1-day class, you will learn how to use FortiAnalyzer. You will explore setup, registering supported devices and securing communications, managing logs and archives, and configuring both predefined and customized reports. Introduction to FortiAnalyzer Key features Key concepts Different FortiAnalyzer models Configuration & Administration Deployment requirements Configuration tools Configuring network settings Backing up system configuration Configuring administrative users Configuring, enabling, and assigning ADOMs Configuring RAID Device Registration Registered and unregistered devices Device registration methods Modifying options of a registered device Methods available to secure communication Configuring SSL encryption and encryption levels Configuring an IPsec tunnel Logs & Archives Logging basics The FortiView tab Configuring log arrays and event handlers Reports Reports and functionality Relationship between reports, charts, and datasets Effect of ADOMs on report settings SQL SELECT queries and clauses SQL functions and operators FortiAnalyzer-specific functions and macros Building or customizing charts Report features--creating, cloning, configuring

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those who want to understand and use soft skills to communicate, problem solve, and resolve conflict. Overview Upon successful completion of this course, participants will use soft skills to more effectively interact with people and improve communication skills. In this course, participants will develop a core set of ten soft skills. Getting Started Workshop Objectives Action Plan What are Soft Skills? Definition of Soft Skills Empathy and the Emotional Intelligence Quotient Professionalism Learned vs. Inborn Traits Practical Illustration Communication Ways We Communicate Improving Nonverbal Communication Listening Openness and Honesty Practical Illustration Team Work Identifying Capabilities Get Into Your Role Learn the Whole Process The Power of Flow Practical Illustration Problem Solving Define the Problem Generate Alternative Solutions Evaluate the Plans Implementation and Re-Evaluation Practical Illustration Time Management The Art of Scheduling Prioritizing Managing Distractions The Multitasking Myth Practical Illustration Attitude and Work Ethic What Are You Working For? Caring for Others vs Caring for Self Building Trust Work Is Its Own Reward Practical Illustration Adaptibility/Flexibility Getting Over the Good Old Days Syndrome Changing to Manage Process Changing to Manage People Showing You?re Worth Your Weight in Adaptability Practical Illustration Self Confidence (Owning It) Confident Traits Self-Questionnaire Sure-fire Self-Confidence Building Tactics Build Up Others Practical Illustration Ability to Learn Wow, You Mean I?m Not Perfect? Listen with an Open Mind Analyze and Learn Clear the Air and Don?t Hold Any Grudges Practical Illustration Networking Redefine Need Identifying Others? Interests Reach Out When to Back Off Practical Illustration Wrapping Up Words From the Wise

Duration 1 Days 6 CPD hours This course is intended for This course is intended for hiring managers who want to save company time and money recruiting and hiring the right candidates. Overview Upon successful completion of this course, participants will know how to present an open position, develop a workable hiring strategy, know how to find and select candidates for open positions. In this course, participants will gain skills and tools to help seek out great candidates that are a fit for your company. Learn to find the diamond in the rough. Getting Started Workshop Objectives Action Plan Defining and Knowing the Position Know the Position Needs Analysis Job Analysis Task Analysis Practical Illustration Hiring Strategy Company Information Salary Range Top Performers Be Prepared Practical Illustration Lure in Great Candidates Advertise Where Candidates Visit Develop Corporate Citizenship Treat Your Candidates Well Look at the Competition Practical Illustration Filtering Applicants to Interview Put Lots of Weight on Cover Letters Grading Resumes Internet Search Initial Phone Interview Practical Illustration The Interview (1) Introduce Everyone Use a Panel Match the Interview to the Job Types of Questions Practical Illustration The Interview (2) Tell Me About My Company Distractions Interview More Than Once Wrap Up Practical Illustration Selection Process (1) Testing Look for Passion and Enthusiasm Background Checks Trust Your Instincts Practical Illustration Selection Process (2) Education Level vs. Experience Have a Consensus Keep Non-Hires on File Checking References Practical Illustration Making an Offer Do it Quickly Employment Details Notify Rejected Candidates Be Creative Practical Illustration Onboarding Training and Orientation Mentoring 30-60-90 Day Reviews Make Them Feel Welcome Practical Illustration Wrapping Up Words From the Wise

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Platform App Builder is ideal for administrators, system integrators, and independent software vendors (ISVs) with an interest in sharpening the development, deployment, and administrative skills required to succeed in becoming a Salesforce Certified Platform App Builder Overview Architect and manage the correct data model based on business requirements. Configure application security. Define business logic and process automation declaratively. Design user interfaces. Customize applications for mobile use and Lightning. Deploy applications. Are you ready to take the next step in your career by becoming a Salesforce Certified Platform App Builder? By covering the details around the exam objectives, this course will help hone your knowledge of Salesforce application lifecycle management and the declarative and programmatic solutions available to you through guided scenarios, lecture, and discussion. Salesforce Fundamentals Capabilities of core CRM objects Boundaries of declarative customizations Use cases for programmatic customizations Security Restricting and extending object, record, and field access Determining appropriate sharing solutions Data Modeling and Management Determining an appropriate data model Relationship types and impact on record access, user interface, and reporting Considerations for changing field types Considerations of the schema builder Considerations for importing and exporting data Use cases of external objects Reporting Creating reports Report types Dashboards User Interface Customization options Custom buttons, links, and actions Declarative options for incorporating Lightning Components Mobile Declarative customizations available for the Salesforce1 user interface Business Logic and Process Automation Record types Formula fields Roll-up summary fields Validation rules Approval processes Workflow Visual workflow Process builder Automating business processes Ramifications of field updates and potential for recursion App Deployment Application lifecycle Sandboxes Change sets Unmanaged and managed packages Determining an appropriate deployment plan Wrapping Up Test preparation Practice exam

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 4 Days 24 CPD hours This course is intended for This course is Intended for students with HTML Experience. Overview At the completion of the course, you will be able to: How PHP works. The basic syntax of PHP. Create dynamic interactive pages with PHP. Manipulate files with PHP. Work with arrays in PHP. Validate forms with PHP. Write functions in PHP. Manipulate and manage database data with PHP. Authenticate users with PHP. Manage sessions with PHP. Work with the MDB2 package. Learn advanced form validation with regular expressions. Send email with PHP. In this PHP training course, students will learn to create database-driven websites using PHP and MySQL or the database of their choice. PHP Basics How PHP Works The php.ini File Basic PHP Syntax Variables First PHP Script PHP Operators Creating Dynamic Pages Passing Variables via the Query String Flow Control Conditional Processing Working with Conditions Loops Working with Loops Arrays Enumerated Arrays Working with Enumerated Arrays Associative Arrays Working with Associative Arrays Two-dimensional Arrays Array Manipulation Functions PHP and HTML Forms HTML Forms Processing Form Input String Manipulation Formatting Strings Working with String Manipulation Functions Magic Quotes Reusing Code and Writing Functions Including Files Adding a Header and Footer User Functions Form Processing Form Validation and Presentation Functions Managing Data Querying a Database Inserting Records Authentication with PHP and SQL A Database-less Login Form Authenticating Users Regular Expressions Perl-compatible Regular Expression Functions Regular Expression Syntax Form Validation Functions with Regular Expressions Session Control and Cookies Sessions Cookies Authentication with Session Control Sending Email with PHP mail() PHPMailer Sending a Password by Email File System Management Opening a File Reading from a File Writing to a File Writing to a File File Locking Uploading Files via an HTML Form Getting File Information More File Functions Directory Functions Creating a Resume Management Page

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Duration 3 Days 18 CPD hours This course is intended for This course is designed for broadcast engineers. It might also be of interest to technical solution architects, network engineers, and network administrators. Overview After taking this course, you should be able to: Describe the overall solution and how it works, and identify all components of the solution and their functions Understand initial sizing and capacity Understand the basic requirements for IPFM Understand how Non-Blocking Multicast (NBM) and multicast function in the IPFM Understand and verify Precision Time Protocol (PTP) clocking Describe the DCNM Media Controller Demonstrate the DCNM Media Controller configuration and verification Explain how to deploy an IPFM solution in a high-availability manner Use the DCNM Media Controller to monitor fabric and to troubleshoot basic connectivity and performance issues Understand the approach and basic steps involved in responding to alarms and other notifications The Operating Cisco IP Fabric for Media Solution(IPFMSN) v2.0 course introduces you to the Cisco© IP Fabric for Media (IPFM) solution. The course is designed for broadcast engineers who will use IP technologies to replace Serial Digital Interface (SDI)-based deployments. You will learn about Cisco IPFM deployment, operation, and troubleshooting.The course also covers the Data Center Network Manager (DCNM) Media Controller, a core component of the Cisco IPFM solution. Through lab exercises that focus on building IP fabric as a baseline for a complete IPFM solution, you will learn how to deploy and troubleshoot the DCNM Media Controller to control flows through the fabric. Course Outline Introducing Cisco IP Fabric for Media Media over IP Standardization Designing Cisco IPFM Solution Building Cisco IP Fabric for Media Exploring Non-Blocking Multicast in Cisco IPFM Describing Cisco DCNM Introducing Cisco DCNM PowerOn Auto Provisioning (POAP) Process Implementing Cisco DCNM Flow and Host Policies Precision Time Protocol Cisco IPFM Operations, Administration, and Management Cisco IPFM High Availability Monitoring and Troubleshooting Cisco IPFM Operation

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Administrator is designed for experienced Salesforce administrators who are planning to take the Salesforce Administrator Certification. Overview Understand the different exam objectives and their weighting on the exam Know which product areas to focus on to best prepare for your exam How to approach exam questions Additional resources available to help prepare for the exam Are you ready to take the next step in your career by becoming a Salesforce Certified Administrator? By covering the details around the exam objectives, this course will help hone your problem-solving skills and reinforce your knowledge of key topics. Instructors will present different administration and configuration scenarios tied to the exam objectives. Questions related to these scenarios will help prepare you to help prepare you for your exam. Introduction and OverviewSecurity and Record AccessStandard and Custom Objects Automation and ValidationData Management Reports and DashboardsPractice Test and DiscussionConclusion and Next Steps Additional course details: Nexus Humans Salesforce Certification Preparation for Administrator (CRT101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Certification Preparation for Administrator (CRT101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.