43024 RES courses

Duration 4 Days 24 CPD hours This course is intended for This course is intended for: System engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe Cisco DWDM platform basics Describe DWDM network topologies Describe the management software used for managing Cisco DWDM networks List the different hardware components of the Cisco ONS and Cisco NCS DWDM systems Provision nodes and circuits in a Cisco DWDM network Perform node and multishelf configurations Implement SMR-based rings Provision optical circuit protection mechanisms Configure Any Rate cards Describe the function of Raman amplifiers Perform basic maintenance and troubleshooting of a Cisco DWDM network The Cisco Optical Technology Intermediate (OPT200) v3.0 course is designed to teach you the skills necessary to deploy the Cisco© Optical Networking System (ONS), 15454 Multiservice Transport Platform (MSTP), and Cisco Network Convergence System (NCS) 2000 Series Dense Wavelength-Division Multiplexing (DWDM) networks from installation to protection. Through a combination of lecture and hands-on experience, you will learn installation, configuration, circuit protection, maintenance, and basic troubleshooting using the Cisco Transport Controller for the Cisco ONS 15454 M6 and M12 shelves, and for the Cisco NCS 2016 shelf.Additionally, in this course you will review DWDM terminology and components, explore available chassis and cards, and discuss hardware installation. You will learn to use the Cisco Transport Controller server software to connect to the nodes, perform network turn-up and circuit creation, and deploy linear and single-module ROADM (SMR) DWDM multishelf topologies. Using this software, you will also configure Raman amplifiers and Any Rate cards, and configure protected and unprotected circuits. The course covers a variety of card options: controllers, transponders, multiplexer-demultiplexer, add/drop, Raman amplifiers, and Cisco Any Rate muxponder cards. You will use the various cards to configure terminal, amplifier, mesh, split, Optical Service Channel (OSC) regenerator, and Reconfigurable Optical Add/Drop Multiplexing (ROADM) nodes. Finally, you will learn how to use many of the tools and features available with the Cisco Transport Controller to perform maintenance, testing, and basic troubleshooting of your optical network. Course Outline DWDM Optical Platform Foundation Chassis and Cards Hardware Installation Node Turn-Up and Circuit Creation Node and Multishelf Configurations SMR-Based Rings 10Gb Circuit Protection Any Rate Card Configuration Raman Amplifiers Maintenance and Basic Troubleshooting Additional course details: Nexus Humans Cisco Optical Technology Intermediate v3.0 (OPT200) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Optical Technology Intermediate v3.0 (OPT200) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Data Center engineers Cloud engineers System engineers Field engineers Implementation/operation/support/installation and upgrade specialists IT administrators Network engineers Cloud computing experts Security specialists Cisco integrators and partners Overview Upon completing this course, the learner will be able to meet these overall objectives: Describe items to be aware of before installing a Cisco CSR 1000V, including virtual machine requirements for installing Cisco CSR 1000V, licensing options that are available with Cisco CSR 1000V, supported Cisco IOS XE technologies, and management options for Cisco CSR 1000V. Prepare for installation of Cisco CSR 1000V Series routers. Explain common Cisco IOS XE Command-Line Interface (CLI) commands and conventions that can make it easier to work in the CLI, and describe how you can get help with command syntax and command options. Describe the options you can use to activate the license for Cisco CSR 1000V and activate the license for each option. Troubleshoot issues with Cisco CSR 1000V licenses. Upgrade the Cisco IOS XE software for an existing Cisco CSR 1000V installation. Describe the Call Home feature and its benefits, configure the feature on the Cisco CSR 1000V, including the anonymous reporting option, and display the Call Home configuration. List the different Call Home events that trigger alerts and commands that are executed as a result of the alert. Troubleshoot Cisco CSR 1000V Virtual Machine (VM) issues. Rehost a Cisco CSR 1000V license to a new VM, whether the current Cisco CSR 1000V router is accessible or not. Describe the Virtual Extensible LAN (VXLAN) Layer 2 gateway feature and configure this feature on the Cisco CSR 1000V router. Deploy the Cisco CSR 1000V in a virtual private cloud using Microsoft Azure or Amazon Web Services (AWS). Describe common network operations that the Cisco CSR 1000V supports. Explore programmability support on Cisco CSR 1000V, including APIs, shells, and data models. The Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V (CLDCSR) course shows you how to deploy and operate Cisco© Cloud Services Router 1000V (CSR1000V) to provide comprehensive WAN gateway and network services functions including connectivity, routing, and security into virtual and cloud environments. Through expert instruction and hands-on labs, you will learn: Cisco CSR 1000V deployment options and requirements; hypervisor support, licensing models, features and programmability support; and how to implement, integrate, install, manage, and troubleshoot the deployment process and common operation issues.This class will help you:Learn how to use the CSR 1000V Series to extend your enterprise network to public and private cloudsGain hands-on practice acquiring skills in virtual and cloud-based technologies Course Outline Introducing Cisco CSR Product Overview Preparing for Installation Installing Cisco CSR 1000V in VMware Elastic Sky X (ESXi) Environments Booting Cisco CSR 1000V and Accessing the Console Using Cisco IOS XE Software Managing Cisco CSR 1000V Licenses Upgrading the Cisco IOS XE Software Mapping Cisco CSR 1000V Network Interfaces to Virtual Machine Network Interfaces Using GRUB Mode (Bootstrap Program) Configuring Call Home for Cisco CSR 1000V Configuring Virtual CPU (vCPU) Distribution Across Data, Control, and Service Planes Troubleshooting Cisco CSR 1000V Virtual Machine Issues Rehosting a Smart License Supporting the Cisco CSR 1000V Virtual Extensible LAN (VXLAN) Feature Deploying Cisco CSR 1000V in a Virtual Private Cloud Exploring Cisco CSR 1000V Operations Exploring Programmability on Cisco CSR 1000V

Duration 3 Days 18 CPD hours This course is intended for Technical Leaders Overview What is BlockchainHow does Blockchain workTypes of BlockchainsHow is Blockchain different from what we have todayWhat are use cases for BlockchainWhat does a Blockchain app look likeHow do I design a Blockchain appHow do I develop a Blockchain appHow do I test a Blockchain app This instructor-led 3 day Blockchain Architecture training is for technical leaders who need to make decisions about architecture, environment, and development platforms. What is Blockchain? A record keeping system Trust Decentralization Trustless environment How does Blockchain work? Announcements Blocks Nodes Chaining Verification Consensus Scalability Privacy Crypto Hashing Digital Fingerprinting PoW vs PoS Types of Blockchains Public vs Private Open vs closed Smart Contracts Blockchain as History Tokens / Coins Gas How is Blockchain different from what we have today? Decentralized Peer-to-peer architecture Software vs Firmware Database vs Blockchain Distributed database or other technology? Data Sovereignty Group Consensus What are Use Cases for Blockchain? Use Case Examples Currency Banking Services Voting Medical Records Supply Chain / Value Chain Content Distribution Verification of Software Updates (cars, planes, trains, etc) Law Enforcement Title and Ownership Records Social Media and Online Credibility Fractional asset ownership Cable Television billing High fault tolerance DDoS-proof Public or Private Blockchain? Who are the participants? What does a Blockchain app look like? DApp Resembles typical full stack web application Any internal state changes and all transactions are written to the blockchain Node.js IDE Public Blockchain visibility Private Blockchain solutions Oracles How do I design a Blockchain app? What does this solution need to let users do? Will the proposed solution reduce or remove the problems and pain points currently felt by users? What should this solution prevent users from doing? Do you need a solution ready for heavy use on day 1? Is your solution idea enhanced by the use of Blockchain? Does the use of Blockchain create a better end-user experience? If so, how? Has your business developed custom software solutions before? What level of support are you going to need? How big is the developer community? Does your vision of the future align with the project or platform's vision of the future? Does the platform aim to make new and significant contributions to the development space, or is it an efficiency / cost play? Should the solution be a public or private Blockchain? Should the solution be an open or closed Blockchain? Create a plan for contract updates and changes! Hybrid solutions Monetary exchanges? How do I develop a Blockchain app? AGILE approach pre-release Define guiding principles up front Software vs Firmware Announcements, not transactions! Classes, not contracts Link contracts to share functions Use calling contracts to keep contract address the same Hyperledger vs Ethereum CONSIDER No of Users * Avg No of Transactions (state changes) per User Should a Blockless solution be applied? Performance Security Anonymity Security Monolithic vs Modular Sandwich complexity model How do I test a Blockchain app? Recommend 5x to 10x traditional application testing time Security Networks

Duration 2 Days 12 CPD hours This course is intended for Participants who have actual experience in the data centre and/or IT infrastructures are best suited. Attendance of the CDCP© course is recommended but not a requirement. Overview After completion of the course the participant will be able to: 1. Develop and review their data centre strategy 2. Use different risk assessment methodologies together with practical tips specifically for data centre migrations to reduce the risk during a data centre migration 3. Understand different migration strategies 4. Understand the legal aspects when migrating a data centre 5. Understand the importance of Business Service Reviews and Service Level Objectives 6. Size and design the target data centre 7. Understand the importance of detailed discovery and how dependencies influence migration waves 8. Understand the safety requirements during migration 19. Get lots of practical tips when moving to another data centre This course is designed to expose participants to a step-by-step methodology which will enable them to reduce the risks involved when undertaking a data centre migration. It will also give participants a lot of valuable practical hints and tips by trainers having extensive experience in moving and consolidating mission critical data centre. Data Centre Strategy Data centre lifecycle Reasons to migrate a data centre Alternatives to data centre migration Consolidation Outsourcing Cloud computing Upgrade existing data centre or build new Project Management Project management and methods Scope statement Statement Of Work (SOW) Work Breakdown Structure (WBS) Allocate time to the project Cost and estimation methodology Project communication Risk Management Risk management and methods Risk identification Risk assessment methodologies Qualitative approach Semi-quantitative approach Quantitative approach Risk evaluation Risk treatment Risk in data centre migrations Migration Strategies Different data centre migration strategies Heterogeneous migration Homogeneous migration Physical migration Different IT transformations Pre-migration transformation Migration transformation Post-migration transformation Legal Aspects Regulatory requirements Contractual considerations Legal aspects when decommissioning High Level Discovery & Planning The importance of Business Service Reviews The concept of Availability The concept of Recoverability The importance of Service Level Objectives Requirements on designing the target IT architecture Information needed for high level planning Design Target Data Centre Requirements for the target data centre Sizing the data centre Architectural requirements Cooling requirements Power requirements Security Detailed Discovery and Planning The importance of discovery Automated discovery tools Asset management Network and system dependencies Detailed migration planning Migration waves Staffing Warranties and insurance Safety Safety precautions Technical safety review Electrical safety Lifting Personal safety during migration Fire safety during migration Security Controversy between access and security Access control Managing security during migration Security during migration Key management Practical hints and tips Continuous improvement Implementation Rehearsal Route investigation Resourcing Logistics team Packing Transport Installing the equipment Post migration support End of Project Why project closure Lessons learned Phased completion of project Criteria for project closure The outcome of the project End of project Exam: Certified Data Centre Migration Specialist Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Duration 2 Days 12 CPD hours This course is intended for This training is ideally suited for data analysts, IT professionals, and software developers who seek to augment their data processing and analytics capabilities. It will also benefit system administrators and data engineers who wish to harness Elastic Stack's functionalities for efficient system logging, monitoring, and robust data visualization. With a focus on practical application, this course is perfect for those aspiring to solve complex data challenges in real-time environments across diverse industry verticals. Overview This course combines engaging instructor-led presentations and useful demonstrations with valuable hands-on labs and engaging group activities. Throughout the course you'll explore: New features and updates introduced in Elastic Stack 7.0 Fundamentals of Elastic Stack including Elasticsearch, Logstash, and Kibana Useful tips for using Elastic Cloud and deploying Elastic Stack in production environments How to install and configure an Elasticsearch architecture How to solve the full-text search problem with Elasticsearch Powerful analytics capabilities through aggregations using Elasticsearch How to build a data pipeline to transfer data from a variety of sources into Elasticsearch for analysis How to create interactive dashboards for effective storytelling with your data using Kibana How to secure, monitor and use Elastic Stack's alerting and reporting capabilities The Elastic Stack is a powerful combination of tools for techniques such as distributed search, analytics, logging, and visualization of data. Elastic Stack 7.0 encompasses new features and capabilities that will enable you to find unique insights into analytics using these techniques. Geared for experienced data analysts, IT professionals, and software developers who seek to augment their data processing and analytics capabilities, Working with Elasticsearch will explore how to use Elastic Stack and Elasticsearch efficiently to build powerful real-time data processing applications. Throughout the two-day hands-on course, you?ll explore the power of this robust toolset that enables advanced distributed search, analytics, logging, and visualization of data, enabled by new features in Elastic Stack 7.0. You?ll delve into the core functionalities of Elastic Stack, understanding the role of each component in constructing potent real-time data processing applications. You?ll gain proficiency in Elasticsearch for distributed searching and analytics, Logstash for logging, and Kibana for compelling data visualization. You?ll also explore the art of crafting custom plugins using Kibana and Beats, and familiarize yourself with Elastic X-Pack, a vital extension for effective security and monitoring. The course also covers essentials like Elasticsearch architecture, solving full-text search problems, data pipeline building, and creating interactive Kibana dashboards. Learn how to deploy Elastic Stack in production environments and explore the powerful analytics capabilities offered through Elasticsearch aggregations. The course will also touch upon securing, monitoring, and utilizing Elastic Stack's alerting and reporting capabilities. Hands-on labs, captivating demonstrations, and interactive group activities enrich your learning journey throughout the course. Introducing Elastic Stack What is Elasticsearch, and why use it? Exploring the components of the Elastic Stack Use cases of Elastic Stack Downloading and installing Getting Started with Elasticsearch Using the Kibana Console UI Core concepts of Elasticsearch CRUD operations Creating indexes and taking control of mapping REST API overview Searching - What is Relevant The basics of text analysis Searching from structured data Searching from the full text Writing compound queries Modeling relationships Analytics with Elasticsearch The basics of aggregations Preparing data for analysis Metric aggregations Bucket aggregations Pipeline aggregations Substantial Lab and Case Study Analyzing Log Data Log analysis challenges Using Logstash The Logstash architecture Overview of Logstash plugins Ingest node Visualizing Data with Kibana Downloading and installing Kibana Preparing data Kibana UI Timelion Using plugins

Duration 3 Days 18 CPD hours This course is intended for Channel and Customer Engineers Network Engineer System Engineer Wireless Engineer Consulting Systems Engineer Technical Solutions Architect Network Admisnistrator Wireless Design Engineer Network Manager Channel SEs Sales Engineer Channel AMs Account Manager Overview Upon completing this course, students will be able to meet these objectives: Understand the overall architecture of the Cisco security solutions and how APIs help enable security Understand how to use Cisco Firepower APIs Understand how pxGrid APIs function and their benefits Understand what capabilities the Cisco Stealthwatch APIs offer and construct API requests to them for configuration changes and auditing purposes Understand the features and benefits of using Cisco Stealthwatch Cloud APIs Learn how to use the Cisco Umbrella Investigate API Understand the Functionality provided by Cisco AMP and its APIs Learn how to use Cisco Threat Grid APIs to analyze, search, and dispose of threats This course demonstrates the tools and the benefits of leveraging programmability and automation in Cisco Security Solutions, including Cisco Firepower Management Center, Cisco Firepower Threat Defense, Cisco ISE, Cisco pxGrid, Cisco Stealthwatch Enterprise, Cisco Stealthwatch Cloud, Cisco Umbrella, Cisco AMP, Cisco Threat grid, and Cisco Security Management Appliances. Students will learn how to use the API for each Cisco security solution and specific applications of when the API benefits IT security content. Introducing Cisco Security APIs Role of APIs in Cisco Security Solutions Cisco Firepower, Cisco ISE, Cisco pxGrid, and Cisco Stealthwatch APIs Use cases and security workflow Consuming Cisco Advanced Malware Protection APIs Cisco AMP overview Cisco AMP endpoint API Cisco AMP use cases and workflows Discovery 1: Query Cisco AMP endpoint APIs for verifying compliance Using Cisco ISE Introducing Cisco Identity services engine Cisco ISE use cases Cisco ISE APIs Using Cisco pxGrid APIs Cisco pxGrid overview WebSockets and STOMP messaging protocol Discovery 2: Use the REST API and Cisco pxGrid with Cisco Identity services engine Using Cisco Threat Grid APIs Cisco threat grid overview Cisco threat grid API Cisco threat grid use cases and workflows Discovery 3: Construct a Python script using the Cisco threat grid API Investigating Cisco Umbrella Security Data Programmatically Cisco Umbrella investigate API overview Cisco Umbrella investigate API: Details Discovery 4: Query security data with the Cisco Umbrella investigate API Exploring Cisco Umbrella Reporting and Enforcement APIs Cisco Umbrella reporting and enforcement APIs: Overview Cisco Umbrella reporting and enforcement APIs: Deep dive Discovery 5: Generate reports using the Cisco Umbrella reporting API Automating Security with Cisco Firepower APIs Review basic constructs of Firewall policy management Design policies for automation Cisco FMC APIs in depth Discovery 6: Explore the Cisco Firepower management center API Cisco FTD automation with ansible Discovery 7: Use ansible to automate Cisco Firepower threat defense configuration Cisco FDM API in depth Discovery 8: Automate Firewall policies using the Cisco Firepower device manager API Operationalizing Cisco Stealthwatch and Its API Capabilities Cisco Stealthwatch overview Cisco Stealthwatch APIs: Details Discovery 9: Automate alarm policies and create reports using the Cisco Stealthwatch APIs Using Cisco Stealthwatch Cloud APIs Cisco Stealthwatch Cloud overview Cisco Stealthwatch Cloud APIs: Deep dive Discovery 10: Construct a report using Cisco stealthwatch Cloud APIs Describing Cisco Security Management Appliance APIs Cisco SMA APIs overview Cisco SMA API Discovery 11: Construct reports using Cisco SMA APIs

Duration 5 Days 30 CPD hours This course is intended for Developed for IT Professionals with extensive networking and Citrix ADC experience. This course is built for IT Professionals who are responsible for defining the overall structure or architecture of a Citrix networking environment. This course encompasses advanced Citrix networking configurations and leading Citrix design principles. Overview How to identify and prioritize business drivers, constraints, and requirements using the Citrix Consulting methodologyAssess environment requirements and learn to apply leading design principles to address them in a multi-site Citrix ADC deploymentApply advanced authentication and load balancing principles In this expert training course students will be exposed to advanced networking and Citrix ADC concepts and configurations. Through lecture, lab exercises, and real-world case studies, students will learn to look critically at environment requirements, constraints, and business drivers to create a complex Citrix networking solution. Topics to be covered in this course include multi-site and multitenant deployments, advanced authentication and load balancing, and automation and orchestration and advanced troubleshooting. This training will also prepare students for the Citrix Certified Expert in Networking (CCE-N) exam.This course includes a voucher to take the related exam (1Y0-440: Citrix Networking Assessment, Design, and Advanced Configuration) and earn your Citrix Certified Expert ? Networking (CCE-N) certification. Networking Methodology and Assessment Understanding the Citrix methodology Business Drivers and Requirements User Segmentation Application Assessment Capabilities Assessment Citrix Networking Deployment Architecture and Topology Multi-Site Deployments Multi Tennant Infrastructure Cloud Deployments High Availability Citrix ADC Double-Hop Scenarios Secure Web Gateway Advanced Authentication and Authorization Authorization Policies Access Policies Advanced Authentication Options Multi-Factor Authentication nFactor Authentication AAA Session Management Citrix ADC Security Authorization Pre-authentication and Endpoint Analysis Scans Protection against Layer 4-7 Attacks Web App Firewall Citrix Gateway Configuration Considerations ICA Proxy Configuration VPN Access Clientless Access Split Tunneling RDP Proxy Deployment and Configuration Advanced Load Distribution and Link Load balancing Advanced Load Balancing Link Load Balancing Firewall Load Balancing Microsoft Exchange Load Balancing Advanced Global Server Load Balancing Global Server Load Balancing Persistence DNS, Policies, Expressions, Actions, and Views GSLB Monitoring and Considerations Application Delivery Management Automation and Orchestration Application Delivery Management Outbound Traffic Dashboard Automation Orchestration Configuration Jobs Configuration Audit NITRO API StyleBooks (Net-new) Additional course details: Nexus Humans CNS-420 Citrix Networking Assessment, Design, and Advanced Configuration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CNS-420 Citrix Networking Assessment, Design, and Advanced Configuration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Operators, administrators, and architects for VMware Horizon who are responsible for the creation, maintenance, and delivery of remote and virtual desktop services Overview By the end of the course, you should be able to meet the following objectives: Describe the features, functions, and architecture of App Volumes Create and deliver application packages in App Volumes Deliver App Volumes published applications to virtual desktops and on-demand, using Horizon Run the App Volumes Application Capture Command-Line Program using appcapture.exe Perform advanced configuration of App Volumes Scale App Volumes to multiple locations and sites Describe the features, functions, and architecture of VMware Dynamic Environment Manager Manage application configurations, user environment settings, and personalization settings using VMware Dynamic Environment Manager Create predefined configurations for applications by using the Application Profiler Create predefined configurations for applications by using the Application Profiler Manage multiple environments using VMware Dynamic Environment Manager. Enable and synchronize the offline use of VMware Dynamic Environment Manager by using SyncTool Using VMware Horizon Smart Policies on the VMware Horizon platform This three-day course builds your skills in application management with VMware App Volumes? and VMware Dynamic Environment Manager?. You learn how to use App Volumes to deliver applications and data to desktops and users in seconds and at scale. You gain skills in managing application life cycles across installation, update, and replacement. You also learn how to use VMware Dynamic Environment Manager to provide personalization and dynamic policy configuration across virtual, physical, and cloud-based environments to simplify end-user profile management. Course Introduction Introductions and course logistics Course objectives Overview of App Volumes Explain features and benefits of App Volumes Identify benefits of VMware ThinApp© Identify App Volumes components and architecture Manage application management stages using App Volumes. Working with Application Packages Differentiate between Application, Package and Program Create an Application Package Assign an Application to an entity Use markers to assign the new version of an Application Package Differentiate between Classic and On-Demand delivery of applications Update an Application with a new Package Published Applications Identify the benefits of delivering Published Applications On-Demand List the steps and prerequisites for creating Published Applications on Demand Integrate Horizon Connection Server and App Volumes Manager Associate App Volumes Manager with an automated farm Add Application Pools from App Volumes Manager Advanced App Volumes Configuration Perform advanced configuration of App Volumes Scale App Volumes to multiple locations and sites Run the App Volumes Application Capture Command-Line Program using appcapture.exe Overview of VMware Dynamic Environment Manager Explain features and benefits of Dynamic Environment Manager Identify the components of Dynamic Environment Manager architecture Differentiate between user profile scenarios Management Console User Interface Configure Personalization settings Create Condition sets Perform Application migration Configure User environment settings Advanced Dynamic Environment Manager Configuration Scale Dynamic Environment Manager to multiple locations and sites Use Silos Run the App Volumes Application Capture Command-Line Program using appcapture.exe Application Configuration Management Predefined and user-customized application settings Using Application Profiler Privilege Elevation SyncTool Identify the features of SyncTool Implement SyncTool VMware Horizon Smart Policies Identify the scope of Horizon Smart Policies Configure Horizon Smart Policies settings Define Smart Policies Conditions

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for students who want to learn basic Word 2021 skills, such as creating, editing, and formatting documents; inserting simple tables and creating lists; and employing a variety of techniques for improving the appearance and accuracy of document content. Overview In this course, you will learn fundamental Word skills. You will: Navigate and perform common tasks in Word, such as opening, viewing, editing, saving, and printing documents, and configuring the application. Format text and paragraphs. Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles. Enhance lists by sorting, renumbering, and customizing list styles. Create and format tables. Insert graphic objects into a document, including symbols, special characters, illustrations, pictures, and clip art. Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout. Use Word features to help identify and correct problems with spelling, grammar, readability, and accessibility. These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It's impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you'll need to know the ins and outs of electronic word processing. Microsoft© Word 2021 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word 2021 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2021): Exam MO-100 and Word Expert (Office 365 and Office 2021): Exam MO-101 certifications. Getting Started with Word 2021 Topic A: Navigate in Microsoft Word Topic B: Create and Save Word Documents Topic C: Manage Your Workspace Topic D: Edit Documents Topic E: Preview and Print Documents Topic F: Customize the Word Environment Formatting Text and Paragraphs Topic A: Apply Character Formatting Topic B: Control Paragraph Layout Topic C: Align Text Using Tabs Topic D: Display Text in Bulleted or Numbered Lists Topic E: Apply Borders and Shading Working More Efficiently Topic A: Make Repetitive Edits Topic B: Apply Repetitive Formatting Topic C: Use Styles to Streamline Repetitive Formatting Tasks Managing Lists Topic A: Sort a List Topic B: Format a List Adding Tables Topic A: Insert a Table Topic B: Modify a Table Topic C: Format a Table Topic D: Convert Text to a Table Inserting Graphic Objects Topic A: Insert Symbols and Special Characters Topic B: Add Images to a Document Controlling Page Appearance Topic A: Apply a Page Border and Color Topic B: Add Headers and Footers Topic C: Control Page Layout Topic D: Add a Watermark Preparing to Publish a Document Topic A: Check Spelling, Grammar, and Readability Topic B: Use Research Tools Topic C: Check Accessibility Topic D: Save a Document to Other Formats