43037 RES courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to become more confident and relaxed when speaking in front of an audience. Overview Upon successful completion of this course, students will become more confident and relaxed in front of an audience which will translate into a successful speaking event. In this course, students will learn some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Identifying Your Audience Performing a Needs Analysis Creating an Audience Profile Identifying Key Questions and Concerns Creating a Basic Outline Outlining the Situation Identifying the Task That Had to Be Performed Listing the Actions You Took Revealing the Results Organizing the Program Making Organization Easy Organizational Methods Classifying and Categorizing Fleshing It Out Identifying Appropriate Sources Establishing Credibility The Importance of Citations Putting It All Together Writing Your Presentation Adding a Plan B Reviewing, Editing, and Rewriting Being Prepared Checking Out the Venue Gathering Materials A 24 Hour Checklist Overcoming Nervousness A Visit from the Boss Preparing Mentally Physical Relaxation Techniques Appearing Confident in Front of the Crowd Delivering Your Speech (I) Starting Off on the Right Foot Using Visual Aids Checking the Volume of Your Voice Delivering Your Speech (II) Adjusting on the Fly Gauging Whether Breaks Are Required Wrapping Up and Winding Down Questions and Answers Ground Rules Answering Questions That Sound Like an Attack Dealing with Complex Questions Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

Duration 2 Days 12 CPD hours This course is intended for Professionals involved in internal and/or external negotiations will benefit from this course. Overview Develop the necessary skills to negotiate like a pro Prepare for a negotiation applying best practices Utilize industry-standard tools and techniques Create your Best Alternative to a Negotiated Agreement (BATNA) Build common ground and consensus in your negotiation strategies Negotiate with experts to develop your skills for success Students will learn the essential strategies and techniques needed to guide negotiations from opening discussions through to a positive result. Students will leave with practical solutions to negotiating effectively. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Negotiation Introduced Identifying Integrative and Distributive Negotiation Types Understanding the Three Phases of Negotiation Strengthening Negotiation Skills 2. Preparing for Your Negotiation Establishing Personal Boundaries Deciding on Your WATNA and BATNA and Negotiating Based on Them Preparing and Sticking to Your Plan Negotiation Strategies 3. Negotiation Process for Success Setting the Time and Place Avoiding Negative Environments Establishing Common Ground and Building Momentum Creating a Negotiation Framework, Agreeing on Issues, and Maintaining a Positive Framework Working through the Five Steps of Negotiation 4. Best Practices Starting Off on the Right Foot What to Share and What to Keep to Yourself Knowing What to Expect Utilizing the Top Ten Negotiation Techniques Managing an Impasse 5. Negotiation Tools & Techniques Reviewing the Three Ways to See Your Options Creating a Mutual Gain Solution Agreeing on Wants - Working with What You Want and What They Want 6. Consensus & Agreement Building Consensus Consolidating and Finalizing an Agreement Controlling Your Emotions and Dealing with Personal Attacks Walking Away When Necessary

Duration 2 Days 12 CPD hours This course is intended for DevOps Engineers Software Developers Telecommunications Professionals Architects Quality Assurance & Site Reliability Professionals Overview Automate basic freestyle projects Jenkins Pipelines and Groovy Programming Software lifecycle management with Jenkins Popular plugins Scaling options Integrating Jenkins with Git and GitHub (as well as other Software Control Management platforms) Triggering Jenkins with Webhooks Deploying into Docker and Kubernetes CI / CD with Jenkins This course covers the fundamentals necessary to deploy and utilize the Jenkins automation server. Jenkins enables users to immediately begin automating both their individual and collaborative workflows. Jenkins is a proven solution for a wide variety of tasks ranging from the helpful automation of scripts (such as Python and Ansible) to creating complex pipelines that govern the technical parts of not only Continuous Integration, but Continuous Delivery (CI/CD) as well. Jenkins is free, open source, and easily controlled with a simple web- based UI- it can be expanded by third party plugins and is deployable on nearly any on-site (Linux, Windows and Mac) or cloud platform. Overview of Jenkins Overview of Continuous Integration and Continuous Deployment (CI/CD) Understanding Git and GitHub Git Branching Methods for Installing Jenkins Jenkins Dashboard Jenkins Jobs Getting Started with Freestyle Jobs Triggering builds HTTP Web Hooks Augmenting Jenkins with Plugins Overview of Docker and Dockerfile for Building and Launching Images Pipeline Jobs for Continuous Integration and Continuous Deployment Pipeline Build Stage Pipeline Testing Stage Post Build actions SMTP and Other Notifications Programming Pipelines with Groovy More Groovy Programming Essentials Extracting Jenkins Data Analytics to Support Project Management Troubleshooting Failures Auditing stdout and stderr with Jenkins Jenkins REST API Controlling Jenkins API with Python Jenkins Security Scaling Jenkins Jenkins CLI Building a Kubernetes Cluster and Deploying Jenkins How to start successfully using Jenkins to automate aspects of your job the moment this course ends.

Duration 1 Days 6 CPD hours This course is intended for Experienced system administrators or network administrators Overview By the end of the course, you should be able to meet the following objectives: Describe NSX Advanced Load Balancer architecture Describe the NSX Advanced Load Balancer components and main functions Explain the NSX Advanced Load Balancer key features and benefits Explain and configure Local Load Balancing constructors such as Virtual Services, Pools, Health Monitors and related components During this one-day course, you gain an understanding of the architecture and features of VMware NSX Advanced Load Balancer (Avi Networks) solution. This course provides hands-on labs to provide a solid foundation to load balancing fundamentals and work with most common load balancing functionality offered by VMware NSX Advanced Load Balancer (Avi Networks) solution. Course Introduction Introductions and course logistics Course objectives Introduction to NSX Advanced Load Balancer Introduce NSX Advanced Load Balancer Discuss NSX Advanced Load Balancer use cases and benefits Explain NSX Advanced Load Balancer architecture and components Explain the management, control, data, and consumption planes and their respective functions Virtual Services Configuration Concepts Explain Virtual Service components Explain Virtual Service types Explain and configure basic virtual services components such as Application Profiles, Network Profiles, Pools and Health Monitors Profiles and Policies Explain and deep dive on Advanced Virtual Service creation Explain and deep dive on Application Profiles and Types such as L4, DNS, Syslog and HTTP Explain and configure advanced application HTTP Profile options Deep dive on Network Profiles and Types Explain and configure SSL Profiles and Certificates Explain and Configure HTTP and DNS policies Pools Configuration Concepts Explain and deep dive on Pools configuration options Describe available Load Balancing algorithms Explain multiple Health Monitor types Explain multiple Persistence Profiles Explain and configure Pool Groups

Duration 1 Days 6 CPD hours This course is intended for This course is intended for networking and security professionals involved in the day-to-day management of a FortiAnalyzer appliance and FortiGate security information.. Overview Describe key features and concepts of FortiAnalyzer Deploy an appropriate architecture Manage ADOMs on both FortiAnalyzer and the devices that log to it Configure RAID Register supported devices Encrypt log transmission (SSL / IPSec) View & analyze current and historical logs (FortiView) Monitor events Apply disk quotas to log data from devices Backup, restore, and forward log data Use content archiving (summary and full) Understand the different stages of data processing, from receiving logs to compiling reports Understand SQL queries and datasets used by FortiAnalyzer reports Design datasets, charts, and custom reports Generate reports by schedule or on demand. In this 1-day class, you will learn how to use FortiAnalyzer. You will explore setup, registering supported devices and securing communications, managing logs and archives, and configuring both predefined and customized reports. Introduction to FortiAnalyzer Key features Key concepts Different FortiAnalyzer models Configuration & Administration Deployment requirements Configuration tools Configuring network settings Backing up system configuration Configuring administrative users Configuring, enabling, and assigning ADOMs Configuring RAID Device Registration Registered and unregistered devices Device registration methods Modifying options of a registered device Methods available to secure communication Configuring SSL encryption and encryption levels Configuring an IPsec tunnel Logs & Archives Logging basics The FortiView tab Configuring log arrays and event handlers Reports Reports and functionality Relationship between reports, charts, and datasets Effect of ADOMs on report settings SQL SELECT queries and clauses SQL functions and operators FortiAnalyzer-specific functions and macros Building or customizing charts Report features--creating, cloning, configuring

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those who want to understand and use soft skills to communicate, problem solve, and resolve conflict. Overview Upon successful completion of this course, participants will use soft skills to more effectively interact with people and improve communication skills. In this course, participants will develop a core set of ten soft skills. Getting Started Workshop Objectives Action Plan What are Soft Skills? Definition of Soft Skills Empathy and the Emotional Intelligence Quotient Professionalism Learned vs. Inborn Traits Practical Illustration Communication Ways We Communicate Improving Nonverbal Communication Listening Openness and Honesty Practical Illustration Team Work Identifying Capabilities Get Into Your Role Learn the Whole Process The Power of Flow Practical Illustration Problem Solving Define the Problem Generate Alternative Solutions Evaluate the Plans Implementation and Re-Evaluation Practical Illustration Time Management The Art of Scheduling Prioritizing Managing Distractions The Multitasking Myth Practical Illustration Attitude and Work Ethic What Are You Working For? Caring for Others vs Caring for Self Building Trust Work Is Its Own Reward Practical Illustration Adaptibility/Flexibility Getting Over the Good Old Days Syndrome Changing to Manage Process Changing to Manage People Showing You?re Worth Your Weight in Adaptability Practical Illustration Self Confidence (Owning It) Confident Traits Self-Questionnaire Sure-fire Self-Confidence Building Tactics Build Up Others Practical Illustration Ability to Learn Wow, You Mean I?m Not Perfect? Listen with an Open Mind Analyze and Learn Clear the Air and Don?t Hold Any Grudges Practical Illustration Networking Redefine Need Identifying Others? Interests Reach Out When to Back Off Practical Illustration Wrapping Up Words From the Wise

Duration 1 Days 6 CPD hours This course is intended for This course is intended for hiring managers who want to save company time and money recruiting and hiring the right candidates. Overview Upon successful completion of this course, participants will know how to present an open position, develop a workable hiring strategy, know how to find and select candidates for open positions. In this course, participants will gain skills and tools to help seek out great candidates that are a fit for your company. Learn to find the diamond in the rough. Getting Started Workshop Objectives Action Plan Defining and Knowing the Position Know the Position Needs Analysis Job Analysis Task Analysis Practical Illustration Hiring Strategy Company Information Salary Range Top Performers Be Prepared Practical Illustration Lure in Great Candidates Advertise Where Candidates Visit Develop Corporate Citizenship Treat Your Candidates Well Look at the Competition Practical Illustration Filtering Applicants to Interview Put Lots of Weight on Cover Letters Grading Resumes Internet Search Initial Phone Interview Practical Illustration The Interview (1) Introduce Everyone Use a Panel Match the Interview to the Job Types of Questions Practical Illustration The Interview (2) Tell Me About My Company Distractions Interview More Than Once Wrap Up Practical Illustration Selection Process (1) Testing Look for Passion and Enthusiasm Background Checks Trust Your Instincts Practical Illustration Selection Process (2) Education Level vs. Experience Have a Consensus Keep Non-Hires on File Checking References Practical Illustration Making an Offer Do it Quickly Employment Details Notify Rejected Candidates Be Creative Practical Illustration Onboarding Training and Orientation Mentoring 30-60-90 Day Reviews Make Them Feel Welcome Practical Illustration Wrapping Up Words From the Wise

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Platform App Builder is ideal for administrators, system integrators, and independent software vendors (ISVs) with an interest in sharpening the development, deployment, and administrative skills required to succeed in becoming a Salesforce Certified Platform App Builder Overview Architect and manage the correct data model based on business requirements. Configure application security. Define business logic and process automation declaratively. Design user interfaces. Customize applications for mobile use and Lightning. Deploy applications. Are you ready to take the next step in your career by becoming a Salesforce Certified Platform App Builder? By covering the details around the exam objectives, this course will help hone your knowledge of Salesforce application lifecycle management and the declarative and programmatic solutions available to you through guided scenarios, lecture, and discussion. Salesforce Fundamentals Capabilities of core CRM objects Boundaries of declarative customizations Use cases for programmatic customizations Security Restricting and extending object, record, and field access Determining appropriate sharing solutions Data Modeling and Management Determining an appropriate data model Relationship types and impact on record access, user interface, and reporting Considerations for changing field types Considerations of the schema builder Considerations for importing and exporting data Use cases of external objects Reporting Creating reports Report types Dashboards User Interface Customization options Custom buttons, links, and actions Declarative options for incorporating Lightning Components Mobile Declarative customizations available for the Salesforce1 user interface Business Logic and Process Automation Record types Formula fields Roll-up summary fields Validation rules Approval processes Workflow Visual workflow Process builder Automating business processes Ramifications of field updates and potential for recursion App Deployment Application lifecycle Sandboxes Change sets Unmanaged and managed packages Determining an appropriate deployment plan Wrapping Up Test preparation Practice exam

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 4 Days 24 CPD hours This course is intended for This course is Intended for students with HTML Experience. Overview At the completion of the course, you will be able to: How PHP works. The basic syntax of PHP. Create dynamic interactive pages with PHP. Manipulate files with PHP. Work with arrays in PHP. Validate forms with PHP. Write functions in PHP. Manipulate and manage database data with PHP. Authenticate users with PHP. Manage sessions with PHP. Work with the MDB2 package. Learn advanced form validation with regular expressions. Send email with PHP. In this PHP training course, students will learn to create database-driven websites using PHP and MySQL or the database of their choice. PHP Basics How PHP Works The php.ini File Basic PHP Syntax Variables First PHP Script PHP Operators Creating Dynamic Pages Passing Variables via the Query String Flow Control Conditional Processing Working with Conditions Loops Working with Loops Arrays Enumerated Arrays Working with Enumerated Arrays Associative Arrays Working with Associative Arrays Two-dimensional Arrays Array Manipulation Functions PHP and HTML Forms HTML Forms Processing Form Input String Manipulation Formatting Strings Working with String Manipulation Functions Magic Quotes Reusing Code and Writing Functions Including Files Adding a Header and Footer User Functions Form Processing Form Validation and Presentation Functions Managing Data Querying a Database Inserting Records Authentication with PHP and SQL A Database-less Login Form Authenticating Users Regular Expressions Perl-compatible Regular Expression Functions Regular Expression Syntax Form Validation Functions with Regular Expressions Session Control and Cookies Sessions Cookies Authentication with Session Control Sending Email with PHP mail() PHPMailer Sending a Password by Email File System Management Opening a File Reading from a File Writing to a File Writing to a File File Locking Uploading Files via an HTML Form Getting File Information More File Functions Directory Functions Creating a Resume Management Page