39574 RES courses

Project Leadership Skills - Français: On-Demand To be effective within an organization, project managers must have a wide variety of skills and abilities.These include: creating and executing a vision;motivate others;influence without authority;networking;communicate up, down and laterally;the negociation;stakeholder management;and manage conflicts. This workshop aims to develop the soft skills essential to leading a team and creating lasting business change.Participants will gain insight into social science and brain science to motivate and empower others.They will learn and experiment with various influencing strategies and tactics. Participants will also discover their personal communication preferences, strengths and blind spots and learn how to best communicate with others they find 'difficult'.They will learn better how to manage the human side of change and learn strategies for managing each step.In the process.Practical negotiation and conflict management activities reinforce theoretical learning, rooting it in real life and making it actionable. What You Will Learn At the end of this program, you will be able to: Explain the importance of a vision in driving motivation and engagement Apply a scientific approach to better motivate those around you Strategically maximize your personal and positional power for better project results Determine influence and network development strategies necessary for personal development Know how to respond to communication challenges related to different personality styles Make the link between the expectations of stakeholders and the success criteria of a project Assess key stakeholders across different dimensions of complexity Apply the four rules of principled negotiation to real-life conflict situations Recognize key aspects of a physiological response to conflict Make the right choice of tools and techniques to "demine" an emotional situation Maximize different strategies and tactics to manage ambiguity at work Manage vision and purpose / Motivate others Communication and alignment with the vision Link the present to the future The Importance of Purpose The art and science of motivation Network development and influence Positive policy and project success Types of power in an organization power and influence Network Development Best Practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder management / Negotiation Identification of stakeholders Stakeholder analysis The basics of negotiation reasoned negotiation Manage the conflict Conflict dynamics The Anatomy of Conflict Conflict management approaches and tools Dealing with Ambiguity Summary and Next Steps Review of key concepts Create your personal action plan

Project Accounting and Finance Skills: On-Demand Do you manage both project schedules and budgets, but do not have insight into how actual results relate to the approved budget? Do you desire to have more clarity about the relationship between your project's performance with the accounting and financial systems in your organization? Do you need to understand financial and accounting terminology to bridge the gap between the 'world of finance' and the 'world of project management? Organizations have a need to manage-by-projects, because projects are the means to deliver on strategic goals and objectives. Therefore, the project manager must have an understanding of the financial world of investments to ensure the organization will realize expected business value. This requires a foundation in the principles of accounting and finance to comprehend how the project's contribution provides an organization with a competitive advantage. Learn what you must do to give your organization the assurance it needs that its investment in your project will realize business value. Learn what you must do to give your organization the assurance it needs to know that its investment in your project will realize business value. What You Will Learn At the end of this program, you will be able to: Explain the aspects of classical corporate accounting and finance effects on managing projects Determine how your project fits into the corporate income statement, balance sheet, and cash flow statement Analyze the financial aspects of managing projects Use earned value management as the basis for decision making throughout the project life Recognize the importance of the project manager's financial responsibilities Focus on what PMs do and should be doing, in support of accounting and finance Use financial information within a project environment to meet financial results Track and analyze the project's financial status and forecast with the goal of realizing benefits Generate work performance data to ensure a project's outcome aligns with financial metrics Foundation Concepts Accounting and Finance Terms and Concepts Accounting and Finance Essentials Financial Terms and Concepts Projects as Financial Investments Overview of 'Two Worlds' Project as Investments Accounting and Finance World: Standards, Principles and Practices Accounting and Finance Standards and Principles Accounting and Finance Practices Capital Budgeting Corporate Budgeting Accounting and Finance World: Economic Project Selection Methods Economic Project Selection Methods Economic Project Selection and the Business Case Project Management World Project Management and Financial Controls Project Management and Work Performance Data Project Management and Earned Value Management Project Management and Work Performance Reporting

Women in Healthcare Leadership Workshop Our Aims For This Workshop: Become clear about your leadership style and philosophy. Understanding how to navigate yourself and your team in a VUCA environment. How to communicate with presence and impact. Topic 1 Foundations For Effective Leadership Develop your leadership story – (know yourself) Your values, influences and leadership philosophy Clear vision and purpose as a leader Adapting style to suit the context Topic 2 Leading Through Rapid Change (Uncertainty) Exploring the VUCA environment (Volatile, Uncertain, Complex, Ambiguous) Understanding the psychological process of change Resilience and stress management Topic 3 Communication Skills For Influential Leaders How to prepare to be present so you have a presence Explore and understand your own innate communication style Importance of voice, pace, trust, and rapport THE FACILITATOR Ruth Sangale Ruth has 20 years HR and OD experience in the public and private sectors, leaving the NHS in 2012 to set up her own business “Enjoy Work” and specialise in Creative Leadership development and executive coaching. She works internationally coaching and running residential leadership programs for global organisations such as UNICEF, WHO, UN Women, and PLAN International and charitable NGOs in a range of countries including, Afghanistan, Brazil, India, Kenya, and Belize. In the UK she designs and delivers workshops for mostly the NHS, on topics such as career development, resilience and positive psychology, feedback skills, coaching skills for leaders and team development. She is an ICF-accredited coach and has an M Sc in Innovation, Creativity and Leadership. In her work she uses creative tools such as drama, visualization, drawing, mindfulness and storytelling to stimulate creative thinking and develop leadership capability. She has two daughters and in her free time loves hiking, climbing mountains and salsa dancing. THE PANEL Sam Foster - Chief Nursing Officer - Oxford University Teaching Hospitals Sam joined the Board of Oxford University Hospitals NHSFT in September 2017 as an experienced Chief Nurse who previously worked at the Heart of England NHS Foundation Trust where she held the role of Chief Nurse for four years. Sam has also worked in a number of Trusts in clinical, operational and educational roles. Sam's portfolio includes the professional leadership and education of over 5,000 Nurses, Midwives and AHPs. In addition to the Executive leadership of the Trust Facilities and PFI Services, she is accountable for the Estates and delivery of the capital program. Sam leads the Urgent Care program across the Oxfordshire system. Avey Bhatia - Chief Nursing Officer - Guys & St Thomas’ NHS Trust Avey Bhatia is Chief Nurse at Guy’s and St Thomas’ Trust. Avey returned to the Trust as Chief Nurse in November 2020, having trained as a critical care nurse at St Thomas’ in the early part of her career. Avey qualified in 1991 and her clinical experience includes theatres, general intensive care, coronary care and cardiothoracic nursing. She held various staff nurse and sister posts at hospitals in London before becoming Chief Nurse and Director of Infection Prevention and Control at St George's University Hospitals NHS Foundation Trust in 2017.  Avey holds a postgraduate diploma in health services management and a Masters in Public Administration. She is also the Trust’s Director of Patient Experience, and the executive lead for adults’ and children’s safeguarding, and for infection, prevention and control. Beyond Guy’s and St Thomas’, Avey is Vice President for the Florence Nightingale Foundation and Honorary Vice President of The Nightingale Fellowship. She is a Trustee for the St John of Jerusalem Eye Hospital Group.  Caroline Alexander CBE - Group Chief Nurse - Barts NHS Trust Caroline graduated as a nurse in 1987 from Edinburgh University (BSc/RGN) and has an MSc in Nursing Studies from South Bank University (2001). From 1987 to 1993 she specialised in nursing older people in Edinburgh and then London at Guy’s Hospital as a ward sister. Caroline then worked for the Foundation of Nursing Studies for three years supporting nurses to use research in practice. In 1998 Caroline returned to the NHS and worked in Tower Hamlets in a range of roles within older people’s services. In 2005, Caroline took up her first Director post, as Director of Nursing and Therapies within Tower Hamlets PCT. With the clustering of PCTs in London in 2011, she took on the Director of Nursing and Quality within NHS East London and the City initially and then within NHS North East London when the clusters merged in 2012. until she joined NHS England as Regional Chief Nurse for London in April 2013. Caroline took up her current role of Chief Nurse for Barts Health in March 2016. Caroline was a 2008 Florence Nightingale Leadership Scholar and has been awarded Honorary Doctorates from City, University of London in 2017, Middlesex University in 2018 and University of East London in 2021. She is a Trustee of the Foundation of Nursing Studies. In 2020 she was made a CBE in the Queen’s Birthday Honours. Who will attend? Emerging Leaders looking to step into management roles Current Leaders looking to progress into senior management roles This workshop is open to any woman who works in health care and wants to take her next step in their career; women include trans women and non-binary people who are comfortable in a female-centered group. Group Rate Discounts 2-3 people, 7% discount 4+ people, 20% discount We have two group rates which you can take advantage of depending on the size of the group you wish to book: Option 1️⃣ Groups between 2 & 3 are eligible for the 7% Discount. Please use this code at checkout: GROUP 2+  Option 2️⃣ For groups of over 4+ attendees, the eligible discount is 20%. Please use this code at checkout: GROUP 4+  Where do I add the discount code? 

***24 Hour Limited Time Flash Sale*** Door Supervising, Conflict Resolution & Workout for Fitness, Weight and Health Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unlock a new level of competence with our bundled course, "Door Supervising, Conflict Resolution & Workout for Fitness, Weight and Health." This comprehensive bundle offers 8 crucial courses to help you master not only door supervising and conflict resolution, but also provides a deep dive into fitness, weight management, and health from the comfort of your home. Three of these courses come with QLS endorsement, guaranteeing an esteemed recognition for your efforts. Each course leaves no stone unturned and culminates with a prestigious hardcopy certificate - your tangible evidence of knowledge gained. Add five CPD QS accredited courses into the mix that further bolster your skills in crisis communication, decision making, critical thinking, stress management, and complete communication skills. These complement your Door Supervising, Conflict Resolution, and Home Workout for Fitness, Weight and Health learnings, equipping you to navigate the most challenging professional situations with finesse. Get ready to embark on a learning journey that empowers you, whether you're aspiring to work in security, striving for a healthier lifestyle, or looking to enhance your workplace leadership skills. Sign up today and embrace the world of theoretical knowledge at its finest. Key Features of the Door Supervising, Conflict Resolution & Workout for Fitness, Weight and Health Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our [Course_Title] bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Door Supervising QLS Course 02: Dealing with Conflict at Work QLS Course 03: Home Workout for Fitness, Weight and Health 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Crisis Communication for HR Course 02: Conflict Resolution Course 03: Decision Making and Critical Thinking Course 04: Workplace Stress Management Course 05: Complete Communication Skills Master Class for Life In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Door Supervising, Conflict Resolution & Workout for Fitness, Weight and Health courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Acquire theoretical understanding of Door Supervising. Develop strategies for effective Conflict Resolution. Understand and apply Home Workout techniques for Fitness, Weight and Health. Learn Crisis Communication strategies for HR. Enhance your skills in Decision Making and Critical Thinking. Understand and manage Workplace Stress. Master Complete Communication Skills for life. Step into the realm of theoretical knowledge with our comprehensive course bundle. These eight courses, covering Door Supervising, Conflict Resolution, and Workout for Fitness, Weight and Health, aim to equip you with essential skills and theoretical understanding. In addition, you'll gain skills in crisis communication, decision making, critical thinking, stress management, and communication skills, that are invaluable in any professional setting. This bundle offers a unique fusion of learning, whether you are looking to manage conflicts, supervise doors, or maintain your health and fitness. Prepare to navigate your professional journey with newfound confidence and competence. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in door supervising. Those keen on developing conflict resolution skills. Anyone wanting to learn home workouts for fitness, weight, and health. Professionals seeking to enhance their communication, decision-making, and stress management skills. Career path Door Supervisor - £9-£14 per hour. Conflict Resolution Specialist - £25,000 - £40,000 annually. Fitness and Health Advisor - £20,000 - £30,000 annually. Human Resource Specialist - £25,000 - £45,000 annually. Stress Management Consultant - £30,000 - £50,000 annually. Communication Specialist - £30,000 - £60,000 annually. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

This highly-regarded course gives team leaders, supervisors and managers, the training they need...

Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers, team leads, and individual contributors on techniques and best practices for continual improvement of themselves as leaders. Overview Define leadership. Assess your own leadership traits. Establish your leadership development plan. Develop your communication skills. Build your reputation. You have transitioned from an individual contributor to a manager, or as an individual contributor, you\'ve acquired practical skills to enhance your leadership abilities. When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability to effectively influence others and get results. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites Students taking this course should have completed the course: Practical Leadership (Second Edition) 1. Defining Leadership Topic A: Identify Leadership Attributes Topic B: Identify Leadership Responsibilities 2. Assessing Your Leadership Traits Topic A: Assess Your Leadership Characteristics Topic B: Determine How Colleagues View Your Leadership Topic C: Evaluate Factors that Affect Your Leadership 3. Establishing Your Leadership Development Plan Topic A: Identify Your Destination Topic B: Establish Your Map Topic C: Build a Leadership Development Plan 4. Developing Your Communication Skills Topic A: Upgrade Your Listening Skills Topic B: Improve Your Communication Effectiveness 5. Building Your Reputation Topic A: Establish Your Credibility Topic B: Use Influence to Get Results Additional course details: Nexus Humans Developing Yourself as a Leader (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Yourself as a Leader (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Dermaplaning is an exfoliation treatment that removes the dead skin cells in the upper layer of the skin. It uses a surgical scalpel to lightly 'shave' the skin's surface, removing the face's fine vellus hair (peach fuzz). The treatment will produce a brighter and more youthful glow to the client's skin and allow skincare products to be absorbed more easily. Clients also find that their makeup sits more smoothly on their skin following "peach fuzz" removal. The treatment can be performed monthly in under thirty minutes and has minimal downtime. Course Entry Requirements: Minimum 18 years of age Good command of English Be able to learn independently A strong desire to build a career in aesthetics Previous skin and facial training are desirable; we suggest that learners new to the industry enrol on our facial and skincare course before enrolling on our ClinicCare skin peel course. Course Pre-Study/Practical & Length:  This intensive course includes 4 hours of theory study via our e-learning portal and five practical hours. Course Agenda: All courses are intimate with four learners in class 2-1 ratio. Anatomy and physiology of the skin and hair Infection control Sharps and hazardous waste training History of dermaplaning Treatable skin conditions Contraindications Legal concerns and consultation requirements Aftercare Practical training 1 model per area Practical set up Professional live demonstrations Course Benefits Student & Client Benefits Skill Development: By enrolling in our Dermaplaning Training course, you will acquire the knowledge and skills needed to perform dermaplaning treatments effectively. You will learn the proper techniques for safely and precisely exfoliating the skin using a surgical scalpel. This skill development will enhance your expertise in the field of skincare and expand your service offerings. Versatile Treatment Option: Dermaplaning is a versatile exfoliation treatment that can benefit a wide range of clients. It effectively removes dead skin cells, peach fuzz, and superficial vellus hair, resulting in a smoother, brighter, and more even complexion. By mastering dermaplaning, you can cater to clients seeking a non-invasive exfoliation treatment with immediate results. Client Satisfaction: Clients will benefit from the dermaplaning treatment in several ways. The removal of dead skin cells and facial hair can improve the absorption of skincare products, enhance the effectiveness of other treatments, and leave the skin looking fresh and rejuvenated. Clients will appreciate the immediate improvement in the texture and appearance of their skin, leading to increased satisfaction with your services. Increased Client Base: Adding dermaplaning to your skill set can attract new clients and expand your customer base. Many individuals are seeking safe and effective exfoliation treatments to improve their skin's texture and overall appearance. By offering dermaplaning, you can cater to this demand and attract clients who value the benefits of this treatment. Personal and Professional Growth: Enrolling in our Dermaplaning Training course provides an opportunity for personal and professional growth. You will gain valuable knowledge about skincare, exfoliation techniques, and client consultation. This knowledge can be applied not only to dermaplaning but also to other skincare treatments and services, enhancing your overall expertise and career advancement opportunities. Earning Potential Additional Service Revenue: By offering dermaplaning as a service, you can generate additional revenue for your beauty or skincare business. Dermaplaning is a popular treatment that clients often choose to receive on a regular basis to maintain healthy and glowing skin. Repeat business can contribute significantly to your overall earning potential. Upselling Opportunities: In addition to offering dermaplaning as a standalone treatment, you can upsell clients on complementary skincare products and services. Dermaplaning prepares the skin for better product absorption, making it an ideal opportunity to recommend and sell skincare products that can further enhance the clients' results. This can boost your earnings through product sales and additional treatments. Frequently Asked Questions Who is eligible to enrol in the Dermaplaning Training course? Our Dermaplaning Training course is open to anyone interested in learning and mastering the art of dermaplaning. Whether you are a beauty professional, esthetician, skincare enthusiast, or a beginner in the industry, you can enrol and benefit from this course. What will I learn in the Dermaplaning Training course? In this training course, you will learn the theory and practical aspects of dermaplaning. You will gain knowledge about the skin, skin types, and the benefits of dermaplaning. The course will cover techniques for safe and effective exfoliation using a surgical scalpel, as well as post-treatment care. Hands-on practice will be provided to develop your skills and confidence.

Beginners Introduction to Resin & Resin Art Course Learn how to mix resin, how much resin to mix, how to add paints and how much paint. What to wear and how to protect your workspace. How to have a relaxing time creating art at the same time. This is a life skill that can easily be transformed into an income source or a business.

Introducing the ultimate knowledge bundle for the driven learners and the curious minds - the Hybrid Vehicle, Car Restoration, and First Aid at Work bundle! Unleash your passion for automotive excellence and acquire essential life-saving skills with this power-packed collection of eight courses. With three QLS-endorsed courses, this bundle goes above and beyond to provide you with industry recognition and a tangible symbol of your expertise. Stand tall as a Hybrid Vehicle Expert equipped with in-depth knowledge of cutting-edge automotive technology. Unlock the secrets of Car Restoration and master the art of breathing new life into vintage beauties. And gain the vital skills to become a First Aid at Work champion, ready to tackle emergency situations with confidence. The cherry on top? Receive hardcopy certificates for these three endorsed courses, proving your proficiency to the world. But that's not all! We know that true mastery requires continuous growth, which is why we've included five additional CPD QS-accredited courses. Expand your horizons with Mechanical Engineering principles, delve into the intricate world of Car Mechanic Interactive Online Training, and unravel the complexities of Automotive Engineering: Onboard Diagnostics. Immerse yourself in the fascinating realm of Engine Lubrication Systems, and become a master of performance with the Diploma in Supercharger Automobile Engineering. These five courses provide you with a holistic understanding of automotive science, ensuring you're well-equipped to thrive in this ever-evolving industry. At every step of your learning journey, you'll have access to comprehensive course materials, engaging readings, and thought-provoking assessments. Our meticulously crafted content will captivate your mind, fuel your passion, and empower you with the knowledge that will set you apart from the rest. Dive into this one-of-a-kind bundle today and unleash your potential. Embrace the power of knowledge, earn hardcopy certificates for the endorsed courses, and emerge as a true expert in the realms of Hybrid Vehicle, Car Restoration, and First Aid at Work. Take the wheel of your education and drive toward a future filled with endless possibilities! Key Features of the Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Hybrid Vehicle Expert Training QLS Course 02: Car Restoration QLS Course 03: First Aid at Work 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Mechanical Engineering Course 02: Car Mechanic Interactive Online Training Course 03: Automotive Engineering: Onboard Diagnostics Course 04: Engine Lubrication Systems Online Course Course 05: Diploma in Supercharger Automobile Engineering In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain a comprehensive knowledge of hybrid vehicle technology, including their components, operation, and maintenance. Acquire the skills necessary to restore classic cars, from assessing and repairing bodywork to reviving the engine and interior. Develop a thorough understanding of first aid principles and techniques, enabling you to respond effectively in emergency situations at the workplace. Explore the principles of mechanical engineering and their application in the automotive industry. Master the fundamentals of car mechanics, including engine systems, electrical components, and troubleshooting techniques. Understand the intricacies of onboard diagnostics in modern vehicles and learn to interpret diagnostic codes for efficient problem-solving. Gain expertise in engine lubrication systems and the impact of different lubricants on performance and longevity. Experience the ultimate fusion of knowledge with our Hybrid Vehicle, Car Restoration, and First Aid at Work bundle. This comprehensive collection of courses equips you with a diverse skill set that spans the realms of automotive technology and life-saving emergency response. Dive deep into the intricate workings of hybrid vehicles, uncover the art of reviving classic cars to their former glory, and become a trusted first aid responder in your workplace. With endorsements from QLS and accreditation from CPD QS, this bundle not only empowers you with invaluable knowledge but also provides the recognition you deserve. Take the wheel of your education today and embark on a journey that will redefine your expertise. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Automotive enthusiasts seeking to enhance their knowledge and expertise in hybrid vehicle technology, car restoration, and workplace first aid. Professionals working in the automotive industry looking to expand their skill set and stay ahead of the curve. Individuals interested in pursuing a career in the automotive field, with a particular focus on hybrid vehicles, car restoration, and workplace safety. Anyone passionate about learning and exploring the fascinating worlds of automotive engineering and emergency response. Career path Hybrid Vehicle Technician: £25,000 - £40,000 per year Classic Car Restorer: £20,000 - £35,000 per year First Aid Trainer: £22,000 - £35,000 per year Mechanical Engineer: £25,000 - £50,000 per year Automotive Technician: £20,000 - £35,000 per year Automotive Engineer: £30,000 - £60,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

The goal of this course is for you to effectively lead and manage people through times of change. Research shows that 70% of change initiatives fail in large organizations. The largest factor contributing to this failure rate is leadership - the inability to plan and lead people through change. In many change situations, tremendous focus is put on strategy, processes, and systems, while the issue of changing people's behavior is assumed it will 'just happen'. In this interactive course, you will learn why the people's side of change is crucial. We will begin by understanding why and how people resist change, and how important it is to become strong and effective change champions. Next, we will focus on critical change management practices - creating our vision of the future state, planning for acceptance in our change audience and stakeholders, mitigating threats, and capitalizing on opportunities. We will use metrics to plan, show progress, and confirm success. Lastly, we will focus on the need to reinforce and sustain change, and to prevent relapse to old ways and methods.