37391 RES courses delivered Online

Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.

Duration 4 Days 24 CPD hours This course is intended for Systems engineers Network engineers Field engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe the key concepts of segment routing Implement and verify IGP segment routing Migrate an existing Multiprotocol Label Switching (MPLS) LDP-based network to segment routing Implement and verify TI-LFA segment routing Instantiate segment routing policies Instantiate multidomain segment routing policies Configure and verify BGP prefix segments and SR-based services The Implementing Segment Routing on Cisco IOS XR (SEGRTE201) v2.0 course covers the fundamental concepts of Segment Routing (SR), how to configure and verify segment routing within an Interior Gateway Protocol (IGP), and the interworking of Label Distribution Protocol (LDP) with segment routing. You will learn how to implement Topology-Independent Loop-Free Alternate (TI-LFA) using segment routing, and how to instantiate and verify segment routing traffic engineering policies. You will also learn how to implement segment routing within Border Gateway Protocol (BGP). Introduction to Segment Routing Examining Unified Fabric Routing Exploring Segment Routing Concepts Examining Segment Types Examining the Segment Routing Global Block (SRGB) IGP Segment Routing Implementation and Verification Examining the IGP Control Plane Examining SRGB and IGP Interactions Examining Prefix and Adjacency SIDs Intermediate System to Intermediate System (IS-IS) Multilevel and Open Shortest Path First (OSPF) Multi-Area Configuring and Verifying IS-IS SR Operation Configuring and Verifying OSPF SR Operation Segment Routing and LDP Interworking SR and LDP Interworking Data Plane Mapping Server Function and Configuration Interworking Deployment Models Topology Independent ? Loop Free Alternate Examining Classic LFA Examining TI-LFA Fundamentals Implementing and Verifying TI-LFA for SR Traffic Implementing and Verifying SR TI-LFA for LDP Traffic TI-LFA and SR LDP Interworking Segment Routing Policies ? Traffic Engineering (SR-TE) Exploring SR Policies Introducing the Anycast and Binding SIDs Enabling and Verifying SR Policies Instantiating SR Policies Instantiating SR Policies using BGP Dynamic Multidomain SR Policies Configuring and Verifying a Path Computation Element (PCE) Configuring and Verifying BGP Link-State (LS) Configuring Multidomain SR Policies with a PCE Configuring Multidomain SR Policies with On Demand Next-Hop (ODN) Segment Routing?Based Services Examining the BGP Prefix-SID Operation Configuring and Verifying the BGP Prefix SID Examining Egress Peer Engineering Examining the BGP Prefix-SID Operation SR Flexible Algorithm and Performance Measurement (PM) Delay SR-Enabled VPNs

Duration 5 Days 30 CPD hours This course is intended for This is an intermediate course for z/OS system programmers, z/OS performance analysts, and z/OS performance administrators new to performance management for their z/OS system.Note: ES54 is intended for individuals new to WLM and the z/OS performance area Overview The objectives for this course are as follows:Describe a performance and tuning methodologyDevelop a systematic z/OS performance and tuning planDescribe the factors which could affect the performance of an z/OS systemUse the WLM ISPF applicationDescribe the components of a service definitionDefine workloads and service levels and classification rulesState which z/OS commands affect WLM operationIdentify the major WLM services for z/OS, including enclaves and application environments, and how they are used by DB2, WebSphere, and CICSAnalyze CPU performance when running in a shared LPAR environmentUtilize and monitor zIIP and zAAP specialty enginesMeasure and tune z/OS DASD, processor storage, and coupling facility configurationsExplain the functions and facilities of RMF and SMFAnalyze performance bottlenecks using RMFUse Workload License Charges (WLC), defined capacity and soft capping to manage software costsDescribe advanced z/OS environments that utilize Intelligent Resource Director (IRD), HiperDispatch, z/OSMF Workload Management, and I/O Priority ManagerUse the z/OSMF Workload Management (WLM) taskUse Performance Monitoring with z/OSMFModify a WLM service definition to meet the requirements for monitoring a specific system workloadCreate and customize Monitoring DesktopsReview any issues by using the Monitoring Desktops options displaysAssess the performance of the workloads running on the z/OS This course is designed for new performance analysts to learn to work with the Workload Manager (WLM) in goal mode. Learn concepts of WLM and performance management in the z/OS system using the WLM. Day 1 Welcome Unit 1 - Tuning methodology Unit 2 - Using SMF and RMF to monitor performance Lab 1 - Introduction to your system Lab 2 - Using RMF Monitor I and Monitor II Day 2 Unit 3 - Performance impacts when running in a shared LPAR environment Unit 4 - Basic system workload management (part 1) Lab 3 - Implementing a WLM environment on z/OS (part 1) Day 3 Unit 4 - Basic system workload management (part 2) Lab 3 - Implementing a WLM environment on z/OS (part 2) Day 4 Unit 5 - WLM commands, internals, and service Lab 4 - Using RMF Monitor III to solve performance problems Day 5 Unit 6 - z/OS DASD performance topics Unit 7 - Tuning processor storage Unit 8 - Miscellaneous performance topics Lab 5 - z/OSMF and performance management

Duration 3 Days 18 CPD hours This course is intended for This course is ideal for developers and engineers including: Network Engineer Systems Engineer Data Center Engineer Consulting Systems Engineer Technical Solutions Architect Cisco Integrators/Partners Field Engineer Server Administrator Network Manager Overview After taking this course, you should be able to: Describe the Cisco ACI built0in tools for operating and monitoring the fabric. Describe the complex challenges related to monitoring and Cisco tools that address them: Cisco Nexus Dashboard and Cisco Nexus Dashboard Insights. Describe fabric installation upgrade, backup, restore, and best practices for Cisco NX-OS-to-ACI migration and Cisco ACI management access. Describe the tools and best practices for monitoring ACI fabric. Describe best practices for Cisco ACI naming conventions, Day-0 configuration, VMM integration, and Cisco ACI migrations. The Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) v5.2 course shows you how to manage, monitor, and troubleshoot Cisco© Nexus© 9000 Series Switches in Application-Centric Infrastructure (ACI) mode. Through expert instruction and hands-on practice, you will learn about operational tools, best practices, caveats, and practice troubleshooting common issues on a live fabric. Based on lessons learned in wide range of production deployments, this course gives you the real-world knowledge and skills to boost operational efficiencies in your own deployment. Course Outline Describing Cisco ACI Day-0 to Day-2 Operations Describing Day-2 Operational Tools Describing Cisco ACI Configuration Management Describing Cisco ACI Monitoring Cisco ACI Best Practices Additional course details: Nexus Humans Cisco Application Centric Infrastructure Operations and Troubleshooting v5.2 (DCACIO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Application Centric Infrastructure Operations and Troubleshooting v5.2 (DCACIO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business professionals in a variety of roles who want to learn about Agile methodologies as a prelude to Agile adoption or migration, and for those who work on projects that require more flexibility and adaptability than traditional project management approaches. Overview In this course, participants will identify the Agile project management principles and use the Scrum methodology of Agile to manage projects. You will: Identify basic concepts, core values, principles, and methodologies of Agile. Address the myths, challenges, and benefits of Agile. Define the Scrum methodology of Agile. Execute sprint ceremonies using Scrum tools and techniques. Agile project management is growing in popularity as a method for delivering value quickly. This course presents the tenets of Agile methodologies using the Scrum framework as a primary example to demonstrate the Agile approaches, their benefits, and challenges. Getting Started with Agile Overview of Agile Core Values of Agile Principles of Agile Common Methodologies of Agile Addressing the Myths, Challenges, and Benefits of Agile Overcome the Myths and Misunderstandings of Agile Overcome the Challenges of Agile The Benefits of Agile Introducing the Scrum Methodology Identify Roles and Responsibilities in Scrum Define the Sprint Ceremonies Executing Sprint Ceremonies Estimate a Scrum Project Conduct a Sprint Planning Meeting Conduct a Sprint Conduct a Sprint Review Meeting Conduct a Sprint Retrospective Meeting Additional course details: Nexus Humans Introduction to Agile and Scrum Methodologies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Agile and Scrum Methodologies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Implementers and administrators who are new to IBM Spectrum Protect data management. Overview At the end of this course you should be able to: Describe the purpose of IBM Spectrum Protect Install and configure the IBM Spectrum Protect components Use the administrative and client interfaces Discuss storage methodology options and create storage pool Customize data movement and retention policies to meet business requirements Configure the IBM Spectrum Protect database and storage pools for protection Optimize client configuration Perform backup, restore, archive and retrieve operations Organize daily tasks required to protect the IBM Spectrum Protect environment Automate and monitor client and administrative tasks and events IBM Spectrum© Protect 8.1.6 is a data backup and recovery solution designed to help you manage your data retention, reduce the cost of storage, and provide appropriate recovery point objectives to meet any service level agreement. IBM Spectrum© Protect offers improved efficiency and flexibility using object-based data management and policy driven retention.This course will focus on implementation and basic administration of a IBM Spectrum© Protect environment. The hands-on lab exercises are performed on a Windows 2012 environment. The course materials include examples of AIX and Linux commands, when different from Windows. Components and conceptsInstallation and configurationInterfaces and monitoringStorage pools and devicesPolicy management, data movement, and explorationDatabase and storage pool managementClient configuration and managementClient data protectionDaily operations and maintenanceSchedules and reports Additional course details: Nexus Humans TS617 IBM Spectrum Protect - Implementation and Administration (v8.1.6) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the TS617 IBM Spectrum Protect - Implementation and Administration (v8.1.6) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Technical professionals who support, install, deploy or administer Check Point Software Blades. Overview Interpret the concept of a Firewall and understand the mechanisms used for controlling network traffic.Describe the key elements of Check Point?s unified Security Management Architecture.Recognize SmartConsole features, functions and tools.Understand Check Point deployment options.Describe the basic functions of Gaia.Describe the essential elements of a Security Policy.Understand how traffic inspection takes place in a unified Security Policy.Summarize how administration roles and permissions assist in managing policy.Recall how to implement backup techniques.Understand the Check Point policy layer concept.Recognize Check Point security solutions and products and how they work to protect your network.Understand licensing and contract requirements for Check Point security products.Identify tools designed to monitor data, determine threats and recognize performance improvements.Identify tools designed to respond quickly and efficiently to changes in gateways, tunnels, remote users, traffic flow patterns, and other activities.Understand Site-to-Site and Remote Access VPN deployments and communities.Understand how to analyze and interpret VPN traffic.Recognize how to define users and user groups.Understand how to manage user access for internal and external users.Understand the basic concepts of ClusterXL technology and its advantages.Understand how to perform periodic administrator tasks as specified in administrator job descriptions. Provide an understanding of basic concepts and skills necessary to configure Check Point Security Gateway and Management Software Blades. Introduction to Check Point Technology Security Policy Management Policy Layers Check Point Security Solutions and Licensing Traffic Visibility Basic Concepts of VPNManaging User Access Working with ClusterXLAdministrator Task Implementation Additional course details: Nexus Humans Check Point Cyber Security Administrator (CCSA R80.10) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Check Point Cyber Security Administrator (CCSA R80.10) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for System installers System integrators System administrators Network administrators Overview After taking this course, you should be able to: Describe the Cisco SD-Branch solution and its architecture Explain the hardware components of the Cisco ENCS 5400 and Cisco Catalyst 8200 Series Edge Universal Customer Premises Equipment (uCPE) Install and access the Cisco Enterprise NFVIS on Cisco ENCS 5400 Understand the VNF Lifecycle management and its deployment Identify Cisco Enterprise NFVIS Security considerations Explain the Cisco SD-WAN solution and its components Describe the Cisco ENCS orchestrations systems and Representational State Transfer (REST) APIs Deploy the Cisco ENCS using orchestrators Monitor and troubleshoot Cisco ENFV components using Cisco vManage The Implementing Cisco Enterprise SD-Branch (ENSDBI) v1.0 course is designed to teach you to understand the Cisco© Software-Defined (SD)-Branch architecture and Cisco Enterprise Network Functions Virtualization (ENFV) solution. Through a series of in-person or e-learning lectures and labs, you will learn about the supported hardware platforms with a focus on the components, installation, and upgraded workflows of the Cisco Enterprise Network Compute System (ENCS) 5400 series. Additionally, this course will help you build your skills on Virtual Network Functions (VNF) deployment and orchestration solutions on Cisco ENCS. Course Outline Introducing Cisco SD-Branch Architecture and Cisco ENFV Solution Preparing Cisco ENCS Device for Deployment Deploying VNFs on Cisco ENCS Working with Cisco ENCS Orchestration Monitoring and Managing Cisco ENFV Components Additional course details: Nexus Humans Cisco Implementing Cisco Enterprise SD-Branch v1.0 (ENSDBI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Enterprise SD-Branch v1.0 (ENSDBI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Anyone responsible for maintaining, installing or migrating DB2 10 for z/OS to DB2 11 for z/OS, or installing DB2 11 for z/OS. Overview After completing this course, you should be able to:Prepare z/OS TSO environment to run the Install CLISTProvide appropriate parameters for the Install CLISTExecute the Install CLISTDefine DB2 10 for z/OS Define VSAM catalog and aliasDefine system data sets and databasesInitialize system data sets and databasesDefine DB2 10 for z/OS initialization parametersDefine user authorization exitsRecord DB2 11 for z/OS data to SMFEstablish subsystem securityVerify the DB2 10 for z/OS installationUpdate subsystem parametersCreate a new subsystem parameter moduleMigrate DB2 10 for z/OS to DB2 11 for z/OS Conversion ModeEnable DB2 11 for z/OS New Function ModeVerify migrationConvert the BSDS and Catalog/Directory to 10-byte RBA and LRSN usage This course is for installers of DB2 10 z/OS and/or migration to DB2 11 for z/OS using the Install CLIST. The participants are involved in lectures that explain DB2 11 components and pointers, and the processes used to install or migrate from DB2 10. Course Outline Installation preparation for DB2 10 for z/OS Installation CLIST Installing the DB2 10 subsystem Verification of DB2 10 with the sample applications Performing parameter update Migrating to DB2 11 conversion mode DB2 10 enabling-new-function and new-function modes Verification of DB2 11 with the sample applications 10-byte RBA and LRSN (new) Additional course details: Nexus Humans CV862 IBM DB2 11 for zOS Implementation Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CV862 IBM DB2 11 for zOS Implementation Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for people in a variety of roles and fields who have a basic understanding of Microsoft Office and want to incorporate digital note-taking and note collaboration by using Microsoft OneNote. In addition to creating and modifying OneNote notebooks, this course will introduce you to inserting images and embedding files into notebooks, categorizing content, sharing content with OneDrive, and exporting content to other file formats. Overview In this course, you will develop digital note-taking skills by creating, modifying, and managing OneNote notebooks that work with other Microsoft Office programs. You will: Navigate and customize the OneNote interface and environment. Add and format text, images, audio, links, and drawing objects to a notebook. Embed Excel spreadsheets and attach other files to a notebook. Categorize, organize, and search notebook content. Check spelling in, print, and password-protect notebooks. Use Outlook and OneDrive to send and share notebook content. Export notebook content and manage notebook history and backups. In our fast-paced digital world, the need to capture ideas, meeting notes, and to-do items is ever present. Microsoft© Office OneNote© for the Desktop provides a way for you to efficiently create and collect your notes in an electronic notebook. This course will introduce you to using OneNote notebooks to store a wide variety of content in an organized structure, access the content from anywhere, and also share it with others. Additionally, learning how OneNote and the other applications in the suite are integrated increases your productivity with Microsoft Office. This courseware is applicable to all users of the current OneNote desktop software. The classroom environment setup is based on the Office 2016 desktop application. Getting Started with OneNote Topic A: Navigate the OneNote 2016 Environment Topic B: Use Templates Topic C: Customize the OneNote User Interface Adding and Formatting Notebook Content Topic A: Apply Formatting to Notebook Content Topic B: Insert Images and Audio into a Notebook Topic C: Add Quick Notes and Links Topic D: Use Drawing Tools Embedding and Attaching Files Topic A: Embed Excel Spreadsheets Topic B: Attach Other File Types Organizing and Searching Notebooks Topic A: Use Tags Topic B: Organize and Search Notebooks Finalizing a Notebook Topic A: Proof and Print a Notebook Topic B: Configure Password Protection and Notebook Properties Managing Notebook Files Topic A: Export Content from OneNote Notebooks Topic B: Back Up and Restore Notebook Content Sending and Sharing OneNote Content Topic A: Send OneNote Content in Other Formats Topic B: Share OneNote Content by Using OneDrive