38535 RES courses in Cardiff delivered Online

Duration 5 Days 30 CPD hours This course is intended for Administrator Architect Database Administrator Overview To provide an acceptable response time to users and manage resources effectively, you learn how to monitor performance and manage resources within the multitenant container database and its pluggable databases, and within each pluggable database. Another important aspect is the data movement between non-CDBs and pluggable databases, and between pluggable databases. It is also important to understand the procedures of upgrading an Oracle Database multitenant container database or an Oracle Database pluggable database. Finally, students discover the way multitenant container database and pluggable databases are created and monitored in the Cloud. This course covers all aspects of the multitenant architecture, providing detailed information on the components of an Oracle multitenant container database and its regular and application pluggable databases. You learn why and how to create and manage a multitenant container database and its regular and application pluggable databases, with storage structures appropriate for the business applications. You practice cold and hot cloning, plugging unplugged pluggable databases in multitenant container databases using various methods. CDB BasicsCDB and Regular PDBsApplication PDBs and Application InstallationPDB CreationCDB and PDB ManagementStorageSecurityBackup and DuplicateRecovery and FlashbackPerformance MonitoringResources AllocationData MovementUpgrade methods

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Course Objectives Identify the basic components and operations of the Unified CCE solution. Configure and script a basic UCCE CVP deployment. Perform the ICM configuration tasks required to support basic agent functionality. Build and test a basic ICM script utilizing microapps. Configure and script UCCE to support reporting requirements, precision queuing and RONA. Identify how to successfully deploy the CVP VXML component in a Unified CCE solution. Generate basic reports using Cisco Unified IC. The Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: UCCE Configuration and Scripting Module 3: Unified CCE Inbound Agent Considerations Module 4: Unified CCE IVR/VRU Functionality Module 5: Additional UCCE Considerations Module 6: VXML Implementation Module 7: Cisco Unified Intelligence Center Reporting

Duration 2 Days 12 CPD hours This course is intended for This is an advanced course for DBAs and technical individuals who plan, implement, and maintain Db2 11.1 databases Overview Please refer to course overview This course is designed to teach you how to:Perform advanced monitoring using the Db2 administrative views and routines in SQL queries.Manage the disk space assigned in Database Managed Storage (DMS) and Automatic Storage table spaces, including the activities of the rebalancer.Use SQL queries and Db2 commands to check the high water mark on table spaces and to monitor the rebalance operation.Utilize the REBUILD option of RESTORE, which can build a database copy with a subset of the tablespaces using database or tablespace backup images.Plan and execute the TRANSPORT option of RESTORE to copy schemas of objects between two Db2 databases.Create incremental database or tablespace level backups to reduce backup processing and backup image storage requirements.Implement automatic storage management for table spaces and storage groups or enable automatic resize options for DMS managed table spaces to reduce administration requirements and complexity.Describe the various types of database memory including buffer pools, sort memory, lock memory and utility processing memory.Adjust database or Db2 instance configuration options to improve application performance or processing efficiency.Implement Db2 Self Tuning Memory management for specific database memory areas. Advanced MonitoringDb2 Table Space ManagementDb2 Database Memory ManagementDatabase rebuild supportDb2 database and tablespace relocationDb2 Incremental Backup

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Overview Module 2: CCE Config and Scripting Module 3: CCE (ICM) Advanced Scripting Module 4: Advanced VXML Functionality Module 5: Supporting CCE

Duration 4.5 Days 27 CPD hours This course is intended for This is an intermediate course intended for IBM i system administrators, data processing managers and other individuals who implement and manage security, backup and recovery, system software and problem determination. This course is not recommended for s Overview Describe and implement the components of IBM i security, such as user profile, group profile, authorization list, adopted authority and object / resource security Develop a security plan for your Power Systems with IBM i Describe the options to implement security auditing Develop a plan to audit security on your Power Systems with IBM i Describe the IBM i availability products and features and choose the option(s) that best fit your company requirements Describe how to backup and recover user, IBM and full system data on your Power Systems with IBM i Develop a backup and recovery plan for your Power Systems with IBM i Describe the system diagnostics and problem determination procedures available on your Power Systems with IBM i Learn how to plan for, implement, and manage the ongoing operations of an IBM i. Class administration and introductions . IBM i overview and concepts . Management central overview . Security concepts and overview . System values . User security . Resource security . Security auditing . Designing security . IBM i availability overview . Disk management . Backup and recovery strategy using Save/Restore . Journal management . Commitment control overview . Backup and recovery planning . Problem determination . Overview of Systems Director Navigator for i . Introduction to BRMS .

Duration 4 Days 24 CPD hours This course is intended for This is an intermediate course for experienced DBAs and technical individuals, with experience on other relational database platforms, who plan, implement, and maintain Db2 11.1 for Linux, UNIX, and Windows databases. These skills can also be utilize to support cloud based databases using Db2 on Cloud or Db2 Hosted environments. Overview Please refer to course overview This course teaches you to perform, basic and advanced, database administrative tasks using Db2 11.1. These tasks include creating and populating databases and implementing a logical design to support recovery requirements. The access strategies selected by the Db2 Optimizer will be examined using the Db2 Explain tools. Various diagnostic methods will be presented, including using various db2pd command options. Students will learn how to implement automatic archival for database logs and how to plan a redirected database restore to relocate either selected table spaces or an entire database. The REBUILD option of RESTORE, which can build a database copy with a subset of the tablespaces, will be discussed. We will also cover using the TRANSPORT option of RESTORE to copy schemas of objects between two Db2 databases. The selection of indexes to improve application performance and the use of SQL statements to track database performance and health will be covered. This course provides a quick start to Db2 database administration skills for experienced relational Database Administrators (DBA). Overview of Db2 11Command Line Processor (CLP) and GUI UsageThe Db2 EnvironmentCreating Databases and Data PlacementCreating Database ObjectsMoving DataBackup and RecoveryLocks and ConcurrencyDatabase Maintenance, Monitoring and Problem DeterminationSecurityDatabase Rebuild SupportDb2 Database and Table Space RelocationUsing Explain ToolsUsing Indexes for PerformanceAdvanced Monitoring

Duration 2 Days 12 CPD hours This course is intended for This course is aimed at anyone currently working with data who is interested in using data visualisation to more effectively communicate their results. Overview At completion, delegates will understand how data visualisations can be best used to communicate actionable insights from data and be competent with the tools required to do it. Visualising data, and analytics results, is one of the most effective ways to achieve this. This course will cover the theory of data visualisation along with practical skills for creating compelling visualisations from data. Course Outline The use of analytics, statistics and data science in business has grown massively in recent years. Harnessing the power of data is opening actionable insights in diverse industries from banking to horse breeding. The companies doing this most successfully understand that using sophisticated analytics approaches to unlock insights from data is only half the job. Communicating these insights to all of the different parts of an organisation is just as important as doing the actual analysis. Visualising data, and analytics results, is one of the most effective ways to achieve this. This course will cover the theory of data visualisation along with practical skills for creating compelling visualisations from data. To attend this course delegates should be competent in the use of data analysis tools such as reporting tools, spreadsheet software or business intelligence tools. The course will explore the following topics through a series of interactive workshop sessions: Fundamentals of data visualisation Data characteristics & dimensions Mapping visual encodings to data dimensions Colour theory Graphical perception & communication Interaction design Visualisation different characteristics of data: trends, comparisons, correlations, maps, networks, hierarchies, text Designing effective dashboards

Duration 3 Days 18 CPD hours This course is intended for This course is intended for individuals who want to learn how to update, upgrade, and reinstall macOS Catalina, then set up and configure the new macOS. Overview Upon successful completion of this course, students in this course will learn how to update, upgrade, and reinstall macOS Catalina, then set up and configure the new macOS. They will also be introduced to the command-line interface and macOS Recovery. Other course topics include: managing user accounts, system resources, Time Machine, user home folders managing file systems, storage, encryption, permissions, using hidden items, shortcuts, file archiving file sharing, metadata, Spotlight, network services, host sharing, and creating a personal firewall and much more. The students will also learn all about macOS security and password changes. In this course, students will be introduced to the command-line interface and mac OS Recovery. They will also manage user accounts and system resources. Installation and Configuration Update, Upgrade, or Reinstall macOS Set Up and Configure macOS Use the Command-Line Interface Use macOS Recovery Update macOS User Accounts Manage User Accounts Manage User Home Folders Manage Security and Privacy Manage Password Changes File Systems Manage File Systems and Storage Manage File Vault Manage Permissions and Sharing Use Hidden Items, Shortcuts, and File Archives Data Management Manage System Resources Use Metadata, Spotlight, and Siri Manage Time Machine Apps and Processes Install Apps Manage Files Manage and Troubleshoot Apps Network Configuration Manage Basic Network Settings Manage Advanced Network Settings Troubleshoot Network Issues Network Services Manage Network Services Manage Host Sharing and Personal Firewall System Management Troubleshoot Peripherals Manage Printers and Scanners Troubleshoot Startup and System Issues

Duration 1 Days 6 CPD hours This course is intended for This course is intended for organizations engaged with remote workforce teams. Overview Upon successful completion of this course, participants will be able to identify and create high performance teams. In this course, teams will learn the importance of developing performance skills while working remotely. Getting Started Workshop Objectives Action Plan Remote Workforce What is a Remote Workforce? Types of Remote Workforce Benefits of a Remote Workforce Materials for Remote Workforce Practical Illustration High Performance Teams What is a High-Performance Team? Benefits of High-Performance Teams Leadership for High Performance Team Understanding Team Dynamics Practical Illustration Characteristics of High-Performance Teams Excellent Communication Goal-Oriented Flexibility Committed Practical Illustration How to Create Teamwork Identify Group & Individual Responsibilities Give Permission to Take Action Build Relationships between Team Members and Management Give Feedback Practical Illustration Types of Communication Virtual Team Meetings Telephone Conferences Email Communication Intranet, Webpage, and Social Media Communication Practical Illustration Training Your Team Telecommute Training Web-based Training Peer Training Training Assessment and Retraining Practical Illustration Types of Communication Tracking Team Performance Counseling Employees Positive Recognition for Employees Training Never Stops! Practical Illustration Effective Team Meeting How-to 43 Have a Clear Agenda Have a Clear Agenda Use Screen Shots or References Create a Safe Place Team Meeting Don?ts Practical Illustration Keep a Happy and Motivated High-Performance Team Watch for Signs of Conflict or Unhappiness Employee Feedback and Concerns Give Opportunities for Additional Education Impart Opportunities for Career Growth Practical Illustration Don?ts? with High Performance Teams Don't Forget to Share Success Don't Delay in Responding Don?t Assign Vague Responsibilities Don?t Lead as a Dictator Practical Illustration Wrapping Up Words from the Wise

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, and Business Process Owner/Team Lead/Power Users. Overview Create Web Intelligence documents for your reporting needsRetrieve data by building queries using SAP BusinessObjects universesUse Web Intelligence to enhance documents for easier analysisOrganize, manage and distribute documents using the BI launch pad This course is designed to give students the comprehensive skills and in-depth knowledge needed to access, analyze and share data using SAP BusinessObjects BI launch pad and SAP BusinessObjects Web Intelligence. Web Intelligence Describing Web Intelligence Concepts Explaining Web Intelligence Core Functions Describing Web Intelligence and the SAP BusinessObjects Business Intelligence Platform Web Intelligence Documents with Queries Creating Queries Creating a Document Modifying a Document?s Query Modify the Query Panel Data Return Restrictions from Queries Restricting Data with Query Filters Modifying a Query with a Predefined Query Filter Applying a Single-Value Query Filter Using Wildcards in Query Filters Using Prompts to Restrict Data Using Complex Filters Web Intelligence Document Design Modifying Web Intelligence Documents Displaying Data in Tables Using Tables Presenting Data in Free-standing Cells Presenting Data in Charts Presentation of Data in Documents Using Breaks and Calculations Using Sorts and Hiding Data Formatting Breaks and Cross Tables Filtering Report Data Ranking Data Highlighting Information with Formatting Rules Organizing a Report into Sections Web Intelligence Document Formatting Formatting Documents Formatting Charts Data Calculation Applying Formulas and Variables Using Formulas and Variables Drilling Functionality Analyzing the Data Cube Drilling in an Web Intelligence Document Web Intelligence Documentation Management Publishing Documents to the Corporate Repository Logging In to the BI Launch Pad Managing Documents in BI Launch Pad Viewing a Web Intelligence Document in the BI Launch Pad Sharing Web Intelligence Documents Setting BI Launch Pad Preferences Logging Off From the BI Launch Pad