Name: Boost Customer Satisfaction: Join us 1 Day Training in Middlesbrough
Price: 595 GBP
Availability: InStock

Bracknell

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Contents:

In a survey carried out amongst experienced, middle and senior executives, designed to determine the things that they feared most, public speaking came out as number one. Death was eighth on the list! So, most of us would rather die than stand up and present!
This session will provide you with the ideas and techniques to help them feel more confident about presenting, and will help you to become an effective presenter.

Course Topics:

Problems and fears with Presentations – Looking at the past problems delegates have felt and seen with presentations. What their fears are and their likes and dislikes of presenting.

Qualities of an Effective Presenter – Identifying what makes a presenter good and analysing the skills required.

Planning a Presentation – Key considerations when planning a presentation and planning around the audience.

Structuring Your Presentation – Considering the attention span of an audience and structuring the session around this. Using the ‘Communicating to Convince’ model to structure the presentation.

Opening Attention Grabbers – How to start a session with a bang.

Using Visual Aids – The do’s and don’ts regarding visual aids and making them effective.

Presentation Models and Tools – Identifying alternatives to PowerPoint.

Presentation style – Considering their style, including; mannerisms, gestures, eye contact, voice and nerves.

Presentation Practice – A chance to test their presenting skills and provide feedback in a safe environment.

Course Feature:

At the end of this presentation skills training course you will be able to:

Plan a presentation keeping the audience in mind
Develop clear objectives for their presentation
Use ‘attention grabbers’ to enhance their opening
Develop effective visual aids
Use several different methods and tools for presenting
Use positive presentation style behaviours
Practice their skills of presenting

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Anybody who is interested in learning Presentation Skills.

Mangates

Presentation Skills 1 Day Workshop in Bracknell

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Perth, UK

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader, starting day one.
Target Audience:
Anybody who is interested in learning Conflict Management Skills

Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How Will You Benefit?
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Agenda:
Science behind workplace conflicts
Understanding Human Behavior
Different Personality Types
Conflict Management Styles
Conflict Management Strategies
Workplace Conflicts
Conflict Resolution Agreements
Working with difficult people
Relationship and reputation management
Certification:
Once after the training we will provide you with the course completion certificate.

Conflict Management

Conflict Management 1 Day Training in Perth, UK

Slough

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Slough

Wokingham

Practical Sales Skills 1 Day Workshop in Wokingham

Middlesbrough

Practical Sales Skills 1 Day Workshop in Middlesbrough

Guildford

Practical Sales Skills 1 Day Workshop in Guildford

Corby

Practical Sales Skills 1 Day Workshop in Corby

Practical Sales Skills 1 Day Workshop in Bracknell

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Guildford

Boost Customer Satisfaction: Join us 1 Day Training in Guildford

Customer Service Essentials 1 Day Training in Middlesbrough

Boost Customer Satisfaction: Join us 1 Day Training in Middlesbrough

Ce cours officiel BRCGS permet aux participants d&#39;acqu&eacute;rir une compr&eacute;hension approfondie de la norme en termes de protocole, d&#39;exigences et de m&eacute;thodes d&#39;audit efficaces. Les participants acquerront les comp&eacute;tences n&eacute;cessaires pour &eacute;valuer la conformit&eacute; aux exigences de la norme, y compris les clauses fondamentales, les d&eacute;clarations d&#39;intention, la mani&egrave;re d&#39;entreprendre un audit BRCGS, la planification de l&#39;audit et le rapport d&#39;audit. Les principes fondamentaux et les techniques d&#39;audit seront abord&eacute;s, y compris les comp&eacute;tences requises des auditeurs qui r&eacute;alisent des audits dans le cadre des programmes de certification reconnus par la Global Food Safety Initiative (GFSI).L&#39;apprentissage actif sera utilis&eacute; tout au long du cours gr&acirc;ce &agrave; des activit&eacute;s bas&eacute;es sur des &eacute;tudes de cas afin d&#39;encourager la pens&eacute;e critique et d&#39;aider &agrave; expliquer comment les auditeurs proc&egrave;dent &agrave; l&#39;audit par rapport &agrave; la norme. &nbsp;Les participants doivent avoir une connaissance pratique des syst&egrave;mes de gestion de la qualit&eacute; et de l&#39;audit dans le secteur manufacturier concern&eacute;, et avoir suivi un cours d&#39;Analyse des dangers et des points critiques pour leur ma&icirc;trise (HACCP) d&#39;une dur&eacute;e d&#39;au moins deux jours.Pour se pr&eacute;parer au cours, les participants doivent lire et examiner une copie de la norme, y compris le glossaire, qui peut &ecirc;tre t&eacute;l&eacute;charg&eacute; gratuitement &agrave; partir de la boutique du BRCGS, en plus des documents fournis avant le cours. &nbsp;A la fin du cours, vous serez &eacute;valu&eacute; par un examen. La r&eacute;ussite de ce cours, y compris l&#39;examen, fait partie de la formation n&eacute;cessaire pour devenir un auditeur BRCGS. Les &eacute;tapes n&eacute;cessaires pour compl&eacute;ter votre formation doivent &ecirc;tre organis&eacute;es avec un organisme de certification agr&eacute;&eacute; par le BRCGS.Ce cours fait partie du programme de reconnaissance professionnelle du BRCGS.A l&#39;issue de la formation, les participants seront capables de :&nbsp;<ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;">Expliquer les &eacute;tapes de la gestion d&#39;un programme d&#39;audit</li><li fr-original-style="" style="box-sizing: border-box;">D&eacute;crire les principes et les techniques d&#39;audit</li><li fr-original-style="" style="box-sizing: border-box;">&Eacute;valuer la conformit&eacute; aux exigences de la norme et expliquer comment la conformit&eacute; peut &ecirc;tre d&eacute;montr&eacute;e pour maintenir la s&eacute;curit&eacute;, la qualit&eacute;, la l&eacute;galit&eacute; et l&#39;authenticit&eacute; des aliments.</li><li fr-original-style="" style="box-sizing: border-box;">D&eacute;crire le champ d&#39;application des entreprises et des produits couverts par la norme</li><li fr-original-style="" style="box-sizing: border-box;">D&eacute;crire les &eacute;tapes de la r&eacute;alisation d&#39;un audit BRCGS, y compris la pr&eacute;paration, la planification et le rapport d&#39;audit.</li><li fr-original-style="" style="box-sizing: border-box;">Utiliser et expliquer les outils de ressources disponibles pour la conformit&eacute; et le soutien b&eacute;n&eacute;fique du BRCGS.</li></ul>

Durée
5 sessions de 5 heures | 9h à 14h (heure de Londres)
Lieu
En ligne (Google Meet). Si vous avez besoin d'une formation en présentiel, veuillez nous contacter pour discuter de votre besoin.
Objectifs d'apprentissage clés
Découvrir les exigences de la norme internationale ISO 22000:2018
Découvrir les exigences du protocole de certification FSSC 22000 V6
Découvrir les mises à jour des exigences additionnelles de la version 5.1 du protocole de certification FSSC 22000
Décortiquer les sept guides relatives aux exigences additionnelles de la V6 du protocole FSSC 22000
Connaître les modalités de mise en œuvre des exigences additionnelles du protocole de certification FSSC 22000
Qui devrait assister
Toute personne souhaitant développer sa compréhension de la norme ISO 22000 et du protocol de certification FSSC 22000 et ne necessitant pas une formation officielle.
Prérequis
Connaissances de base en agroalimentaire et en sécurité des aliments.
Aperçu du programme
Session 1 
Module 1 | Introduction à l'ISO22 000 et le protocole FSSC 22000
Module 2 | Rappel sur les notions clés en termes de reconnaissance
Module 3 | Historique de l'ISO 22000 et du protocole FSSC 22000
Module 4 | Structure et concept de l'ISO 22000
Module 5 | Exigences de l'ISO 22000
Session 2
Module 5 | Exigences de l'ISO 22000 [Suite]
Session 3
Module 6 | Les exigences additionnelles du FSSC 22000
Session 4
Module 6 | Les exigences additionnelles du FSSC 22000 [Suite]
Module 7 | Focus sur les guides du FSSC 22000 (Études de cas)
Session 5
Module 7 | Focus sur les guides du FSSC 22000 (Études de cas) [Suite]
Examen
Le formateur
Cette formation est animée par notre partenaire Omar Ksibi, de Pro Alimentarius.
Consultant-Formateur-Auditeur
13 ans d'expérience en qualité et sécurité des aliments
Certified BRCGS Food V9 Lead Auditor
Certified FSSC22000 V5.1 Lead Auditor
Évaluation
Test d'évaluation en ligne au début du cours.
Test d'évaluation des acquis, en ligne, à la fin du cours.
Certificat fourni dans les 7 jours suivant la réussite de l'examen.

Ask Sonia Limited

Food Safety

HACCP

Comprendre les Exigences de l’ISO 22000:2018 et du protocole de certification FSSC 22000 V6
Formation non officielle en français.
Dispensée en ligne (Zoom) en direct par notre partenaire Omar Ksibi de Pro Alimentarius.
Frais d'examen et de certificat inclus dans le prix.

Exigences du protocole de certification FSSC 22000 V6 (5 sessions de 5h)

General Admission

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

The Temporary Works Coordinator course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
The need for a temporary works co-ordinator
The day-to-day roles of others involved in the temporary works procedures
Risk assessments and method statements
Best procedures as stated in BS 5975:2019
Course Content:
The content covered by the CITB course includes:
Various groups and types of Temporary Works
Case studies, procedures and policies of Temporary Works
BS5975:2019
CDM Regulations
Legislation and relevant Codes of Practice
Register for Temporary Works, design requirements and checks
Standard solutions and guidance design documents
Temporary works Co-ordinator – job role and responsibilities
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Coordinator courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

Temporary Works Coordinator (TWC) - 2 Day Course

This two-day course is a must for anyone who is considering or already working in a role with supervisory responsibilities. This course provides an understanding of health, safety, welfare, and environmental issues. It highlights legal responsibilities and the need to promote health and safety to supervise effectively.
It is endorsed by Build UK as the standard training for all supervisors working on Build UK sites.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your supervisory role. To help you fulfil your responsibilities regarding health, safety, welfare, and the environment. To help you implement new guidance and industry best practice affected by changes.
Course Content
• Health and safety law and how it will apply to supervisors.
• Your supervisory responsibilities in controlling site safety.
• Risk assessments and the need for method statements.
• Effective site inductions, toolbox talks and method statement briefings.
• Monitoring site activities effectively.
• Timely intervention when bad practice is identified.
Prerequisites
This course is for you if you are considering, or already have, supervisory responsibilities.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a supervisor’s role.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all supervisors.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox

Site Supervisor Training Scheme (SSSTS) - 2 Day Course

This official BRCGS two-day course will enable you to undertake internal audits and prepare companies for third party audits. It is delivered through a series of workshop-led discussions, presentations and an interactive case study. During the live case study, you will be given feedback and support to enable you to carry out an audit at your own workplace.You will be assessed throughout the course (50%) and you will also need to undertake a workplace audit and submit an audit report for assessment (50%). You will need to gain a 75% pass for this assessment.This course is part of the <a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" target="_blank" rel="noreferrer noopener" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Professional recognition programme</a>.&nbsp;At the end of the course, you will:<ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;">Understand the roles and responsibilities of auditors</li><li fr-original-style="" style="box-sizing: border-box;">Be able to plan and conduct an internal audit</li><li fr-original-style="" style="box-sizing: border-box;">Know how to write concise, accurate and factual audit reports</li><li fr-original-style="" style="box-sizing: border-box;">Be able to undertake audit follow-up activities</li></ul>

This official BRCGS two-day course will enable you to undertake internal audits and prepare companies for third party audits. It is delivered through a series of workshop-led discussions, presentations and an interactive case study. During the live case study, you will be given feedback and support to enable you to carry out an audit at your own workplace.
You will be assessed throughout the course (50%) and you will also need to undertake a workplace audit and submit an audit report for assessment (50%). You will need to gain a 75% pass for this assessment.
This course is part of the BRCGS Professional recognition programme. 
At the end of the course, you will:
Understand the roles and responsibilities of auditors
Be able to plan and conduct an internal audit
Know how to write concise, accurate and factual audit reports
Be able to undertake audit follow-up activities

Internal Auditing

Auditor

Official BRCGS Product Safety Management course: Internal Auditor
Delivered online (Zoom) by a live BRCGS Approved Training Partner.
Exam and Certificate fee included in the price.

BRCGS Internal Auditor (2 Days)

Broxburn

C20M01 - Intruder &amp; Hold up Alarm Systems Foundation EN50131Course contentLearners will be introduced to the design, installation, commissioning, and maintenance of intruder and hold-up alarm systems. This CPD provides a foundation knowledge of I&amp;HAS in relation to the requirements of EN 50131, PD 6662, BS 8243, BS 9623, associated standards, and the various legal frameworks within the UK.Who should attend?All those involved in the specifying, design, installation, commissioning, and maintenance of I&amp;HAS including specifiers, property managers, consultants, FM providers, security consultants, and security installers.Content<ul style="color: rgb(63, 77, 90); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Applicable standards<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Security risk assessment</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Grading</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Level of supervision</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Notification options</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Environmental classification</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Police response</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Design</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Installation &amp; commissioning</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Maintenance</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Standby battery calculation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Documentation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessment<img src="https://images.cademy.co.uk/88d338d8-7dc4-4054-bf9e-401495774eee/5293624b-3258-4be0-b61f-1d0469f76c49/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></li></ul>

C20M01 - Intruder & Hold up Alarm Systems Foundation EN50131
Course content
Learners will be introduced to the design, installation, commissioning, and maintenance of intruder and hold-up alarm systems. This CPD provides a foundation knowledge of I&HAS in relation to the requirements of EN 50131, PD 6662, BS 8243, BS 9623, associated standards, and the various legal frameworks within the UK.
Who should attend?
All those involved in the specifying, design, installation, commissioning, and maintenance of I&HAS including specifiers, property managers, consultants, FM providers, security consultants, and security installers.
Content
Applicable standards
Security risk assessment
Grading
Level of supervision
Notification options
Environmental classification
Police response
Design
Installation & commissioning
Maintenance
Standby battery calculation
Documentation



Ember Compliance

Professional Development

Engineer

Continuous Professional Development (CPD)

Learners will be introduced to the design, installation, commissioning, and maintenance of intruder and hold-up alarm systems. 

C20M01 - Intruder & Hold up alarm foundation EN50131 (online)

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: MG, YA, ADULT FICTION, NON-FICTIONTh&eacute;r&egrave;se is a Literary and Rights Agent at Susanna Lea Associates, @SLALondon. Born and raised in Belgium, on a diet of frites and Tintin she moved to England in her late teens with her family, then stayed in London to do a History degree and Masters at University College London. Having been brought up bilingual, translation rights seemed like her logical next step. She started off in the rights department at Bloomsbury Publishing, before hopping across the square to Ed Victor&rsquo;s agency, and found experiencing both the publishing and agency side of publishing incredibly valuable.She has been building her own list of authors alongside selling translation rights since early 2016, which she has hugely enjoyed; working with authors right from the book&rsquo;s conception, while also experiencing the thrill of selling her own authors&rsquo; works in the UK and US as well as in translation to publishers across the globe.In terms of adult fiction, Th&eacute;r&egrave;se has a huge soft spot for historical fiction, having read Early Modern History at university, but is also very much on the hunt for crime/thrillers, bookclub, high-concept love stories and literary fiction. She loves strong female characters, in particular when they go through an evolution or journey as the story progresses and gradually find that inner strength.On the children&rsquo;s fiction front, Th&eacute;r&egrave;se is all about finding a fresh, new voice. She loves all things funny, fantasy and adventure &ndash; across lands, time and space, and involving strong friendships and strong lead characters - and wants to be transported straight away when reading a manuscript. She likes very vivid, well-crafted and imaginative worlds, such as stories set in a toy factory or in an underwater world. Th&eacute;r&egrave;se would love some more adventures set in space, mysteries, quirky characters, explorers and imaginary friends.And last, but not least, in non-fiction, history features heavily in her interests, but Th&eacute;r&egrave;se would also love to see books about big ideas, culture, sociology, science, anthropology and memoir. Anything that helps expand the mind and questions or informs the way in which we view ourselves, the world and how we fit into it, all written in an engaging and accessible manner.Th&eacute;r&egrave;se would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Th&eacute;r&egrave;se is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Tuesday 27 August 2024

LOOKING FOR: MG, YA, ADULT FICTION, NON-FICTION

Una is a Rights Agent at Susanna Lea Associates and am starting to build a client list. 

She grew up in London and graduated from the University of Cambridge with a BA in English in 2021. At university, Una was particularly interested in contemporary West African and South Asian literature. She started as an agent's assistant at SLA London in 2022 and now handles some translation rights and provides support with editorial work and submissions.

Una's favourite reads always set her at ease right away and draws her in with impressive and accessible storytelling, memorable characters or an original hook. Una enjoys writing which expands her worldview, makes her laugh out loud or keeps her on her toes with its twists and turns. She welcomes submissions from debut authors and would be keen to read across a wide range of genres and styles.

She is looking for literary, upmarket and book club fiction, and is always drawn to stories that explores the challenges and complexities of love and relationships in all its forms —within families, between friends or in romantic relationships. Una loves the way in which familial relationships are dissected in The Wren, The Wren by Anne Enright and the impact of the local community in Small Worlds by Caleb Azumah Nelson. She is always drawn to novels with a strong sense of community, whether they are unified by geography, culture, or in other unexpected ways.

Una has always loved reading international and translated fiction and welcomes submissions from authors writing contemporary fiction that engages with cultures and traditions from around the world, such as in voices of the deities in Freshwater by Akwaeke Emezi or the subversive tales of Sayaka Murata. 

She is not looking for children’s or YA titles, science fiction or high-concept fantasy, but is open to submissions from authors writing in the speculative fiction space, and books with fantastical or otherworldly elements, be that magical realism or supernatural horror, such as Mona Awad's campus novel with a twist, Bunny. Una would also love to read more writing that engages with the natural world and reminds us of the limitations of human understanding.

In non-fiction, Una enjoys books that furthers her understanding of wider societal issues — nature and the environment, culture, and little-known history. Her recent non-fiction favourites are Eve by Cat Bohannon, Doppelgänger by Naomi Klein and Unearthed by Claire Ratinon.

Una would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Una is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Monday 7th April 2025

I Am In Print

Fiction Writing

BOOKINGS CLOSED! 14th April Una McKeown #Agent121. Looking for: ADULT FICTION, NON-FICTION

Droitwich Spa

Southampton

Portsmouth

Rotherham

Manchester

Leeds

Bingley

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Derby

Birmingham

Luton

Hull

Northampton

Berkshire

Bedford

Liverpool 

Swansea

Essex

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

NATIONALLY RECOGNISED AND ACCREDITED
LEVEL FOUR CERTIFICATE



This course comprises two parts:
 
Part 1 - online (eLearning)

AND

Part 2 - classroom

Part 2 consolidates on Parts 1 and delivers one full day of practical sessions (skill-set development) - PRP Harvesting and Treatment


Award:
Open College Network (OCN Credit4Learning) - Collegen Induction Therapy - PRP Treatment
LEVEL 4 (FDSc)



A modular "hybrid" course - eLearning (online) theory and one full day classroom based course.
 
PART 1 - THEORY ONLINE

Complete this part of your course online (eLearning Course) in the comfort of your own home or workplace.
Please allow 1-2 full days (approx. 12-16 hours in total) to complete this part of your course.
You do not need to complete this part of the course in one "sitting". Do as little or as much as you wish. Each time you log again exactly where you can start where you left off!
 
You must complete Part 1 before attending Part 2 below.
 
PART 2 - CLASSROOM
Attend in the classroom at the training location that you have selected.
Your classroom tutor will recap on the essential parts of your online course after which you will begin your practical sessions learning and developing the skills required to harvest and use Platelet-Rich Plasma in your treatment plan.
Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary


A hybrid modular course awarding:
OCN Accredited Level Three Certificate (Advanced Level) 3 credits AND

GEOPACE Certificate (Collagen Induction Therapy - PRP Treatment)



Parts 1 (A & B) - online (eLearning) +

Part 2 - PRP Harvesting, Preparation & Treatment (one day)


Theory Sessions:


M01 – Course Overview
Learning outcomes, Understanding recommended guidelines (CPSA, HEE, NICE & WHO), Core Competencies (Domains 1, 2 & 3). National Occupational Standards


M02 – Qualifications – Levels & Thresholds
Understanding the range and applications of treatments at Levels 1 to 8. Equivalencies. Looking at each level and specific treatment types. Competencies at Level 4.


M03 – Culture & Diversity
Understanding culture and diversity within the context of a salon, including opportunities and challenges for aesthetic therapists. Diversity and inclusion. Principles of diversity.


M04 – History, Definitions and Roles
The origins of microneedling and development of PRP, evolution of treatments, types of equipment and range of applications. Historical perspective and modern day examples of PRP therapies.


M05 – Health & Safety & IPC
H&S legislation, Standard Precautions (for blood borne pathogens), Pathogen types, Personal Protective Equipment (PPE), Handwashing and Hygiene, Hazardous Waste Disposal (non-specific), Preventing Needlestick Injuries. A detailed look at viruses, bacteria and fungi. Handling clients with infectious conditions and infestations. Transmission modes. Sterilisation processes in the workplace, including autoclaves.


M06 – Regulatory Obligations
Pathways – employed, contracted and self-employed, Management of H&S at work, Local and national government laws and bylaws, DBS types, Record Keeping, Hazardous Waste Disposal (specific), Insurance and insurance types, Accident reporting, The Keogh Review, HEE guidelines, Professional bodies.


M07 – Professionalism & Effective Communication
Presenting a professional image, guidelines and recommendations. How to effectively communicate with your clients and colleagues, communication methods, communicating efficiently in consultation.


M08 – Consent
Understanding consent types and your client’s capacity to consent. The importance of valid consent. Consent frequency. Risk assessment. Storing consent documentation – looking at paper and digital/cloud. Consent and the law. Determining if consent is robust.


M09 – Environmental and Sustainable Work Practices
Sustainability in the workplace. Running an efficient salon (water efficiency, waste reduction, interior fittings). Advancements including digital options (clients and suppliers).


M10 – Anatomy & Physiology
A&P for collagen induction therapy. Veins, arteries and capillaries (phlebotomy overview). The integumentary system – structure and function. Microneedling – depths and penetration. The lymphatic system. The circulatory system. Skin as a defence barrier. Skin – functions and layers. Merkel cells, Langerhans Cells, Keratinocytes and Melanocytes. The epidermal-melanin unit. Fibroblasts and connective tissue. The effects of ageing. Skin changes over time. Skin rejuvenation including optimising cell function and increasing natural collagen. Inducing regenerative healing. The Fitzpatrick Scale. A detailed look at cell function, specifically melanocytes, keratinocytes and fibroblasts. Microneedling the skin, effects and collagen response. Wound healing – stages (haemostasis, inflammatory, proliferative and maturation). Collagen Induction Therapy (CIT). Topical applications to improve keratinocyte function. Topical applications to improve collagen synthesis.


M11 – Patient Management – Consultation & Examination
Pre-treatment and treatment consultations. Client Motives. Educating your client. Developing a consultation plan. Medical Records. Contraindications & Precautions – Relative and Absolute Contraindications in microneedling. Microneedling and anticoagulants. Side effects and treatment failure. Photo-documentation. Looking at and recording a detailed medical history. Client reviews. Health risks. Legalities.


M12 – Record Keeping
Key points and importance. Understanding how to retain records. Claims - Date of Discovery and Date of Knowledge.


M13 – Platelet Rich Plasma (PRP) – Understanding the basics
Whole blood – composition. Platelets and growth factors (types and functions). What are platelets? Understanding platelet modes of action. Platelet Rich Plasma – preparation. PPP and PRP. PRP Activation and collagen response in vivo. Fibrin network formation. Dermal needle puncture - repair pathway. Examples of microneedling applications. Needle depths and facial skin thickness. Types of treatments – a case by case examination.


M14 – Platelet Rich Plasma (PRP) – Harvesting and Preparation
Phlebotomy. Using correct needle size and anticoagulant. Understanding autologous treatment types with PRP. The treatment agent pathway. Whole blood processing. Harvesting good quality PRP - step by step procedure. Using a centrifuge. Centrifuge operation and management. Steps to minimise platelet trauma. First and second centrifuge processes. Understanding how a centrifuge works? Managing breakage and spillage.


M15 – PRP Treatment – putting it all together!
Client arrival, management, documentation, photography, examination, consultation, consent, treatment plan. Patient ID, where necessary. Referrals and when to refer. Seeking expert advice. Employment types – employed (PAYE), contracted, self-employed (freelance) - detailed look at each. Managing equipment and consumables. Compliancy. Pre-treatment guidance. Medications and drug conflicts. Preparing a treatment area. Preparing your client. Disinfecting the face. Applying numbing cream. Phlebotomy procedures.
Blood handling. Dermapen types and accessories. Treatment modes and actions. Selecting the correct needle depth. Applying PRP and microneedling. Managing pen depth and skin areas. Working within facial zones. Post treatment management. Waste management and correct waste disposal. Post treatment client management. Aftercare. Managing adverse effects. Managing post treatment client expectations. Treatment intervals. Post treatment checklists and patient aftercare guidelines.


Classroom Practical Sessions:
Practical Session 1: Equipment familiarisation - hands-on approach
Practical Session 2: Completing medical forms and consent forms
Practical Session 3: Preparing a treatment area
Practical Session 4: Using a centrifuge
Practical Session 5: Performing a microneedling facial treatment with PRP - model 1
Practical Session 6: Performing a microneedling facial treatment with PRP - model 2


Classroom Support Material:
Support material to complement Modules 1 – 15


Online Support Material:
Downloadable pdf files - support material to complement Modules 1 - 15
Demonstration Video



Medical Aesthetics

Platelet-rich plasma (PRP)

Aesthetics

Aesthetic Practitioner

Facial Aesthetics

Platelet-rich Plasma (PRP) treatments

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    Open College Network Accreditation

    Level 4 (as required for minimally invasive procedures)

    Covers standards set by HEE

    Employed (salon) or Self-Employed opportunities

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


PRP - Collagen Induction Therapy Course (GPT701)

Oldham

<div data-id="707b00e3" data-element_type="container" data-settings='{"content_width":"full"}' style="color: rgb(9, 13, 24); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(9, 13, 24);"><div data-id="1c97cfcc" data-element_type="widget" data-widget_type="woocommerce-product-content.default" style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">Incoterms&reg; were first published by the International Chambers of Commerce in 1936. They are a set of internationally recognised, three letter acronyms, which define the risks and responsibilities of buyers and sellers in international trade contracts.It is essential that businesses understand Incoterms &reg; as their use is vital for the successful movement of goods between customers and suppliers around the world.The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms&reg; and their importance in international trade contracts.Please note: If you are working towards your British Chamber of Commerce (BCC) Foundation Award, this course will count towards 1 of your 6 modules. Please make sure you select the &lsquo;Yes&rsquo; option in the dropdown option for BCC when booking.</div></div><div data-id="60285c8" data-element_type="container" data-settings='{"content_width":"full"}' style="color: rgb(9, 13, 24); box-sizing: border-box;" fr-original-style=" color: rgb(9, 13, 24);"> </div>

Incoterms® were first published by the International Chambers of Commerce in 1936. They are a set of internationally recognised, three letter acronyms, which define the risks and responsibilities of buyers and sellers in international trade contracts.
It is essential that businesses understand Incoterms ® as their use is vital for the successful movement of goods between customers and suppliers around the world.
The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms® and their importance in international trade contracts.
Please note: If you are working towards your British Chamber of Commerce (BCC) Foundation Award, this course will count towards 1 of your 6 modules. Please make sure you select the ‘Yes’ option in the dropdown option for BCC when booking.

Export Unlocked Limited

International Compliance Association (ICA)

Trade & Commerce

International Trade

British Chambers of Commerce (BCC)

The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms® and their importance in international trade contracts.

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