4943 Relationships courses

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

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🌟 Unlock Your Freelance Potential with 'Independent Endeavors: Empowering Your Freelance Journey' by Brad Hussey! 🚀   Are you ready to break free from the constraints of the traditional 9-to-5 grind and embark on a fulfilling freelance career? Join renowned expert Brad Hussey in an exhilarating online course designed to equip you with the tools, strategies, and insider insights to thrive in the world of freelancing!   🎯 What You'll Gain: ️ Proven Techniques: Learn Brad Hussey's time-tested strategies honed through years of successful freelancing. ️ Masterful Skills: Acquire essential skills in client acquisition, project management, pricing strategies, and more. ️ Confidence Booster: Gain the confidence to navigate challenges and make informed decisions as an independent professional. ️ Exclusive Insights: Benefit from Brad's firsthand experiences and industry secrets for sustainable freelance success.   🌐 Course Highlights: 🚀 Comprehensive Modules: Dive deep into modules crafted to elevate your freelance career, covering everything from building your brand to managing client relationships. 🔑 Interactive Learning: Engage with interactive sessions, live Q&A, and practical assignments to reinforce your newfound knowledge. 📈 Ongoing Support: Access a supportive community and ongoing resources to guide you even after course completion. 🤝 Join the Thriving Community: Connect with like-minded individuals, network with industry experts, and foster collaborations that could amplify your freelance journey! 💡 Why Choose Brad Hussey's Course? Brad Hussey is not just an instructor; he's a seasoned professional with a passion for empowering freelancers. His commitment to your success is reflected in the course's tailored content and actionable insights.   🌟 Ready to Transform Your Freelance Journey? Don't miss this opportunity to take charge of your career and thrive in the world of freelancing. Enroll now in 'Independent Endeavors: Empowering Your Freelance Journey with Brad Hussey' and kickstart your path to freelance freedom! 🚨 Limited Seats Available! Reserve Your Spot Today! 🚀   Course Curriculum Freelancing Freedom with Brad Hussey Welcome 00:00 Module 1 00:00 Module 2 00:00 Module 3 00:00 Module 4 00:00 Module 5 00:00

🚀 Unlock the Power of Audience Engagement! 🚀   Ready to captivate and empower your audience like never before? Introducing our groundbreaking online course: 'Activating Audience Engagement: Strategies for Actionable Impact.' In today's digital landscape, audience engagement is the heartbeat of success. Whether you're a marketer, educator, entrepreneur, or content creator, this comprehensive course is your key to mastering the art of engaging your audience effectively.   What you'll gain: 🎯 Proven Strategies: Dive deep into actionable techniques that resonate with your audience across various platforms and channels. 📈 Boosted Impact: Transform passive viewers into active participants, driving higher conversions, interactions, and loyalty. 💡 Creative Insights: Uncover innovative methods to craft compelling content, fostering genuine connections that last. 🔑 Practical Guidance: Learn from industry experts, real-life case studies, and interactive modules designed for immediate implementation.   Course Highlights: 🌟 Module 1: Understanding Audience Psychology 🌟 Module 2: Crafting Compelling Content 🌟 Module 3: Leveraging Social Media for Engagement 🌟 Module 4: Interactive Strategies and Tools 🌟 Module 5: Measuring and Optimizing Engagement   Join a community of like-minded professionals committed to elevating their audience engagement game. With our expert-led course, you'll gain the skills and confidence to create impactful, meaningful connections that drive results. Enroll now to take your audience engagement to the next level! Limited seats available. Don't miss this opportunity to revolutionize your approach and leave a lasting impression. Start your journey toward actionable impact today!   Sign up for 'Activating Audience Engagement: Strategies for Actionable Impact' and unleash the potential of your audience relationships. 🚀🎯✨ Course Curriculum INTRODUCTION Introduction 00:00 STRATEGIES TO MOVE YOUR AUDIENCE Lesson #1 - Audience Participation 00:00 Lesson #2 - Camera Ready Position 00:00 Lesson #3 - Trust and Rapport 00:00 Lesson #4 - Invitation 00:00 Lesson #5 - Over deliver without overwhelming 00:00 Lesson #6 - Naked Authenticity 00:00 Lesson #7 - Sell with Stories 00:00 Review 00:00

Get Noticed By Recruiters in this Hiring Season by Developing Your Skills! Every student deserves a champion-a teacher who will never give up on them, understands the power of connection, and insists that they become the best they can possibly be. So if you are interested in being that teacher, the one who lights the way for others and want to accelerate your career in this noble teaching profession, then our Higher Level Teaching Assistant Qualification is the right choice for you. This Higher Level Teaching Assistant Qualification is Ofqual regulated (the UK Govt. recognised) and offers you 36 credits in this programme so that you can improve your teaching skills and enhance your chances of employability. This course was precisely created by renowned world-leading professors to thoroughly prepare you for the academic year-end assessment for the Higher Level Teaching Assistant Qualification. The Higher Level Teaching Assistant Qualification course has been accredited by Focus Awards, the UK's fastest-growing awarding organisation, allowing you to learn from the best. Focus Awards is a well-known awarding organisation governed by Ofqual, ensuring professionalism and recognition of your credentials. You will have the opportunity to explore education and training ideas, principles, and models. As a result, you can rest assured that your learning experience will be exceptional. Additionally, you'll receive not one but 20 Premium CPD-approved courses for FREE with this Higher Level Teaching Assistant Qualification certificate!!! The courses are: With this Higher Level Teaching Assistant Qualification Course, learners will get the 20 Premium courses absolutely FREE. Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: People Management Skills Level 3 Course 13: Report Writing Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Leadership & Management Diploma These courses will help you expand your knowledge and understanding of teaching assistantship, SEN teaching, EYFS education, and much more! Enrol today and grab this once-in-a-lifetime opportunity. Why is this Higher Level Teaching Assistant Qualification Course perfect for You? Choose & Advance Your Career: Join today and make a life-changing decision, learn with our Regulated qualifications and move up to the next level in your organisation with expertise. 20 Additional Courses: With a single payment, you will get access to the Higher Level Teaching Assistant Qualification along with 20 additional CPD courses. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role with unlimited dedicated personal tutor support. Enhance Your Credibility: Quality assured for your peace of mind - qualification regulated by Ofqual. The Higher Level Teaching Assistant Qualification course is Ofqual, UK Govt. Regulated and Awarded by Focus Awards, which adds value to your educational profile. 100% Money-Back Guarantee: We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide 14 day Unconditional Full Money-Back Guarantee with this course to ensure a hassle-free purchase. Qualification Summary Qualification type: Occupational Qualification Qualification title: Higher Level Teaching Assistant Qualification Accreditation status: Accredited Level: 4 Guided Learning Hours (GLH): 87 Total Qualification Time (TQT): 360 Qualification number (QN): 601/8533/8. ****Qualification Curriculum**** **Level 4 Certificate for Higher Level Teaching Assistants (RQF)** Awareness of special educational needs Child development and welfare Curriculum planning, delivery and assessment Developing skills to promote positive working relationships Promoting positive behaviour in children and young people Providing support for individual learners and small groups Understand the Higher Level Teaching Assistant role Course Duration Guided Learning Hours These hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification is 87. Total Qualification Time Total Qualification Time comprises GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer supervisor or tutor. The credit value, where given for qualification, is determined by TQT, as one credit corresponds to 10 hours of learning. Total Qualification Time for this qualification is 360 hours. Assessment The qualification assessments will be taken through tutor-marked assignments. Upon completing each unit, the learner must attempt a series of questions with comprehensive answers, which will be marked by the tutor. The tutor-marked tasks are required to be assessed by a professional as well. Thereupon, to ensure all the course assignments have met the standards properly by both the learners and assessors, the tasks are subjected to internal and external moderation. NB: At least 50 hours of work placement within a school is required to accomplish this assessment. The work setting can either be a primary, secondary or special school with pupils aged 5+ and studying Key Stage 1 or above. As a part of this placement, learners will require a member with occupational competence in supervising and signing the witness testimonies, to ensure they have gained the work-based learning outcomes of this programme properly. Method of Assessment Assessment activities consist of a few short assignments that you have to complete to show evidence of general reading while adding references to your work. All assignments should be submitted via the online portal. All learning outcomes must be met to achieve a Pass - there is no grading. Certification Successful candidates will be awarded a Level 4 Certificate for Higher Level Teaching Assistants (RQF) from Focus Awards Limited. You will also get CPD accredited Teach the Teachers Level 3, Education Management, Educational Psychology and Development, Lesson Planning for Teaching, and Home Education courses certificates from Apex Learning. Progression Successful learners may wish to progress to teaching qualifications such as: Level 3 Award in Education and Training Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Who is this course for? Our comprehensive Level 4 Certificate for Higher Level Teaching Assistants (RQF) course is designed for ambitious students who are currently employed or seeking employment in the teaching field. The qualification is also suitable for individuals who: Wish to join in a teaching professionals Beginner this field and wish to acquire in-demand assessing skills Wish to gain formal recognition of their skills Want to study from home at their own convenience Requirements There are no specific entry requirements. The qualification is suitable for learners who are 16 years and above. NB: At least 50 hours of work placement within a school is required to accomplish this assessment. The work setting can either be a primary, secondary or special school with pupils aged 5+ and studying Key Stage 1 or above. As a part of this placement, learners will require a member with occupational competence in supervising and signing the witness testimonies to ensure they have gained the work-based learning outcomes of this programme properly. Career path You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Teacher Education professional Education trainer Teaching Assistant Education and Training Officer

Parent Handling Skills for Admin Staff Members

This course provides an introduction to the concept of handling information in care settings. At the end of the course you will understand the need for secure handling of information and you will know how to access support if you have any questions regarding access to information. The course will cover the important role confidentiality plays in developing trusting relationships with the people in your care and it will define key terms such as ‘need to know’ and ‘consent’.

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

Description Media And Public Relations Diploma The Media And Public Relations Diploma is a transformative online course designed for individuals aiming to carve out a career in public relations, media, and communications. This course covers an expansive range of pertinent topics, arming participants with the requisite knowledge and skills to navigate the dynamic landscape of media and public relations. The course begins with the comprehensive module, Understanding the Media Landscape. In this module, learners gain an in-depth comprehension of the constantly evolving media environment, providing them with the foundations to interact with various media platforms adeptly. A pivotal aspect of this online course is the Introduction to Public Relations module. This essential primer lays the groundwork for a comprehensive understanding of the field. It explores the theories, concepts, and practices that shape public relations, preparing learners for the practical components that follow. Media Relations Fundamentals, another core component of the Media And Public Relations Diploma, builds on the knowledge obtained in the previous modules. Participants will acquire the skills necessary to cultivate robust relationships with media professionals, facilitating effective communication with the public. As media and public relations professionals often need to handle high-pressure situations, the course includes Crisis Communication and Management. This module equips students with the skills to manage communications during a crisis, ensuring the reputation and image of the organisation are preserved. Moreover, the Media And Public Relations Diploma doesn't shy away from contemporary topics. It explores the relationship between PR and Social Media, demonstrating how the power of social platforms can be harnessed to create and maintain a positive public image. The importance of Corporate Communication and Reputation Management is also thoroughly examined. This module focuses on the strategic importance of clear and consistent communication within and outside an organisation, fostering a positive corporate reputation. Event Management and PR is another exciting element of this course. Participants will learn how to orchestrate successful events and leverage them for public relations purposes, ensuring the most favourable public perception. Measurement and Evaluation in PR is a crucial component of this diploma. Learners are taught how to gauge the impact of their PR initiatives, ensuring that their efforts are effective and offering a clear return on investment. The module on PR Strategies and Campaign Planning takes learners through the complete process of creating comprehensive public relations campaigns. Participants will learn to devise effective strategies and implement them meticulously, ensuring successful communication with their target audiences. Lastly, the Media And Public Relations Diploma does not only focus on the present. The course also provides a clear-eyed view of The Future of Media and Public Relations. Learners will explore emerging trends and technologies in the field, preparing them for the dynamic future of this industry. In conclusion, the Media And Public Relations Diploma is a comprehensive online course designed to provide aspiring and seasoned professionals with the insights and tools to excel in the media and public relations arena. Through this course, participants will be well-equipped to handle any challenge that comes their way in this fast-paced and constantly evolving field. What you will learn 1: Understanding the Media Landscape 2: Introduction to Public Relations 3: Media Relations Fundamentals 4: Crisis Communication and Management 5: PR and Social Media 6: Corporate Communication and Reputation Management 7: Event Management and PR 8: Measurement and Evaluation in PR 9: PR Strategies and Campaign Planning 10: The Future of Media and Public Relations Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

What if you could charm any audience, express your ideas clearly, and build lasting relationships with everyone you encounter? Communication is a vital skill that can enhance your personal and professional life, and this Level 3 Certificate in Effective Communication Skills is designed to help you achieve that goal. Dive deep into the art of communication and watch as your abilities flourish into powerful tools for personal and professional growth. Throughout this comprehensive Effective Communication Skills course, you'll discover the secrets behind impactful dialogue, learn to navigate the intricacies of human interaction, and master the art of conveying your thoughts with clarity and conviction. Communication Skills aren't just words; they're the key to unlocking endless opportunities and building meaningful connections. Join us on this transformative journey with our Effective Communication Skills course, where every word you speak becomes a stepping stone towards greatness. Ready to unlock your potential? Enrol now and embark on a transformative journey with our Level 3 Certificate in Effective Communication Skills. Let your words become the bridge to success and meaningful connections. Take the first step today! Course Learning Outcomes: Master fundamental communication principles and models. Craft impactful messages that resonate with your audience. Sharpen your active listening skills to build deeper connections. Navigate conflict and misunderstandings with confidence. Harness the power of positive self-talk and persuasive language. Gain the communication skills to excel in professional and personal settings. Certificate in Effective Communication Skills at QLS Level 3 Module 1: Introduction To Communication - Goals & Benefits Module 2: Key Principles Of Communication Module 3: We Are ALWAYS Communicating Module 4: Fundamentals Of Communication - Part 1 Module 5: Fundamentals Of Communication - Part 2 Module 6: Great Communication Tips - Part 1 Module 7: Great Communication Tips - Part 2 Module 8: Self-Talk & Powerful Language Module 9: Miscommunication Module 10: Still MORE Great Tips! Part 1 Module 11: Still MORE Great Tips! Part 2 Module 12: Still MORE Great Tips! Part 3 Module 13: Final Thoughts and Suggestions Module 14: PROMO Communication (BEST) Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Effective Communication Skills at QLS Level 3 Who is this course for: The Level 3 Certificate in Effective Communication Skills is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Communication Skills like - Communication Specialist Public Relations Coordinator Marketing Manager Human Resources Consultant Sales Representative Corporate Trainer Customer Service Manager Requirements Certificate in Effective Communication Skills at QLS Level 3 To enrol in this Certificate in Effective Communication Skills at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Effective Communication Skills at QLS Level 3 Career Path: Communications Coordinator Public Relations Assistant Marketing Assistant Social Media Coordinator Content Writer Customer Service Representative Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each