5042 Relationships courses

Overview With the ever-increasing demand for Positive Psychology in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Positive Psychology may be. Learning about Positive Psychology or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Positive Psychology . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Positive Psychology is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Positive Psychology course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Positive Psychology course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Positive Psychology course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Positive Psychology , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Positive Psychology , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Positive Psychology , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Positive Psychology course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 Introduction to Positive Psychology Introduction to Positive Psychology 00:00 Module 2 The Science of Positive Emotions The Science of Positive Emotions 00:00 Module 3 Understanding and Developing Character Strengths Understanding and Developing Character Strengths 00:00 Module 4 Positive Relationships and Social Connection Positive Relationships and Social Connection 00:00 Module 5 Cultivating a Growth Mindset Cultivating a Growth Mindset 00:00 Module 6 The Power of Mindfulness The Power of Mindfulness 00:00 Module 7 The Power of Gratitude The Power of Gratitude 00:00

Overview With the ever-increasing demand for Teaching in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Teaching may be. Learning about Teaching or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Teaching. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Teaching is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Teaching Assistant Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Teaching Assistant Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for? While we refrain from discouraging anyone wanting to do this Teaching Assistant Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Teaching, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Teaching, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Teaching, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path This Teaching Assistant Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1- Concept of TA and differentiating with LSA Concept of TA and differentiating with LSA 00:00 Module 2- Building relationships in the school team Building relationships in the school team 00:00 Module 3- School policies relevant to the job of a TA School policies relevant to the job of a TA 00:00 Module 4 - Assisting learning and teaching in the classroom Assisting learning and teaching in the classroom 00:00 Module 5 - Understanding the curriculum Understanding the curriculum 00:00 Module 6 - Self development Self development 00:00

Overview With the ever-increasing demand for Microsoft Access in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Microsoft Access may be. Learning about Microsoft Access or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Microsoft Access . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Microsoft Access is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Microsoft Access course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Microsoft Access course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Microsoft Access course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Microsoft Access , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Microsoft Access , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Microsoft Access , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Microsoft Access course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1 Setting up Microsoft Access Module 1 Setting up Microsoft Access 00:00 Module 2 Relationships and Keys of a Database Module 2 Relationships and Keys of a Database 00:00 Module 3 Navigation of a Database Module 3 Navigation of a Database 00:00 Module 4 Manage Database Data Module 4 Manage Database Data 00:00 Module 5 Create and Manage Tables Module 5 Create and Manage Tables 00:00 Module 6 Queries Module 6 Queries 00:00

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Improve your mental health and the well-being of those around you with our range of CPD-QS accredited courses in psychology and counselling. The first course is QLS-endorsed, and you will receive a free hardcopy certificate from QLS, highlighting the importance of the course. The bundle of 11 courses will provide you with a complete understanding of various therapeutic techniques and their right application. In this bundle, you will learn how to identify and address mental health issues such as anxiety, depression, and learning disabilities through Cognitive Behavioural Therapy, Dialectical Behaviour Therapy (DBT), and Rational Emotive Behaviour Therapy (REBT). You will also gain insights into the psychology of stress, the fundamentals of psychotherapy and counselling, and the challenges of working with couples and families. Enrol now and take your first step towards a rewarding career in the field of psychology and counselling. This Cognitive Behavioural Therapy Bundle Package includes: Course 01: Certificate in Cognitive Behavioural Therapy at QLS Level 3 10 Premium Additional CPD QS Accredited Courses - Course 01: Mental Health Awareness Course Course 02: Psychotherapy and Counselling Diploma Course 03: Learning Disability Awareness Course 04: Child Psychology Course Course 05: Dialectical Behaviour Therapy (DBT) Course 06: REBT Therapy Course 07: Couples Therapy & Counselling Course 08: Dual Diagnosis Level 2 Course 09: Psychology of Anxiety and Stress Disorders Course 10: Diploma in Emotional Intelligence, Mindfulness and Empathy Training Why Prefer This Cognitive Behavioural Therapy Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Cognitive Behavioural Therapy bundle courses, you will be able to learn: Demonstrate an in-depth understanding of Cognitive Behavioural Therapy, its principles, and its application Develop therapeutic relationships with clients and use a range of psychotherapeutic and counselling techniques Recognise and address emotional and behavioural disorders in children and adults Understand and apply the principles of Dialectical Behaviour Therapy and Rational Emotive Behaviour Therapy Analyse the impact of anxiety and stress on individuals and develop strategies to manage them effectively Evaluate the challenges of working with couples and families and apply relevant techniques to manage their issues ***Curriculum breakdown of Cognitive Behavioural Therapy*** Cognitive Behavioural Therapy Course Psychology of Stress Individual experiences of 'stress' Stress Management Psychology of 'Anxiety' Anxiety Disorders Coping with Anxiety How is the Cognitive Behavioural Therapy Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle of courses is suitable for anyone interested in the field of psychology and counselling, including: Mental health professionals who wish to upskill and enhance their knowledge Individuals who are interested in working as counsellors or psychotherapists Teachers, parents, and carers who want to learn more about learning disabilities and child psychology Individuals who are interested in gaining an understanding of mental health and wellbeing Career path This bundle of courses will give you an edge in various professions, such as: Counsellor - £24,000 to £45,000 per year Psychotherapist - £30,000 to £60,000 per year Family therapist - £27,000 to £45,000 per year Child psychologist - £25,000 to £50,000 per year Learning disability nurse - £24,000 to £39,000 per year Mental health nurse - £24,000 to £39,000 per year Certificates Certificate in Cognitive Behavioural Therapy at QLS Level 3 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.

Supporting families through challenging times requires not only compassion but a clear understanding of the dynamics that shape family life. Our Family Support Worker course is designed to provide you with the essential knowledge and confidence to assist families effectively in a variety of settings. Delivered entirely online, this course allows you to develop your expertise at your own pace, fitting around your lifestyle without the need for physical attendance. Whether you are aiming to enter a new sector or strengthen your current role, this course lays a solid foundation in family welfare, safeguarding, and communication techniques. This CPD-certified programme is tailored to those who wish to make a positive difference by understanding the needs of families and offering appropriate support strategies. With a focus on theory, legislation, and ethical considerations, you’ll gain insight into the crucial aspects of family support work. The content is engaging, straightforward, and crafted to keep you interested while ensuring practical knowledge that enhances your professional profile. It’s the ideal choice for anyone seeking a respected qualification that fits seamlessly into a busy schedule. Learning Outcomes of the Family Support Worker - CPD Certified Training: Understand the importance and necessity of Family Support Work Know the full range of UK laws and regulations that protect families Become aware of the issues that can harm a family unit and drive people apart Gain the ability to resolve issues and bring family members together Learn the opportunities that exist for Support Workers in Social Care Fully understand the reasons why individuals in a family become vulnerable Obtain safeguarding abilities to protect family members Acquire the ability to revive and develop failing relationships in a family The course is developed after thorough research and expertise from seasoned professionals. Having prior learning is extremely helpful if you aim to enter the Health and Care sector as a beginner. This will be delivered exclusively through our online platform, where you completely control your learning experience. You can go through the modules and study materials at your own pace without any restrictions. And you'll receive a recognised certificate as proof of your newly acquired or improved knowledge and skills. Take a step towards reaching your true potential by enrolling in this Family Support Worker - CPD Certified Training! Assist and protect vulnerable or troubled families by training to become a valued Support Worker with this comprehensive course. By studying with us, you'll gain the appropriate skills and knowledge to assess and engage with family units currently experiencing financial or emotional distress. Each of our online modules has been compiled by professionals to actively educate you in all the needed requirements to be a sought-after commodity in the UK Social Care system. In completing this package, you will gain new enlightenment about the needs and problems in society for families in terms of physical hardship, economic security, sickness, and mental health. As a result, you will know how to resolve these issues feasibly and safeguard individuals who are assessed as vulnerable. You will also be taught the UK laws and legislation that protect families. Support UK Social Care and enrol with us today. Course Curriculum: Module 01: Introduction to Family Support Work Module 02: Legislation, Policy and Guidance Module 03: Solving Family Issues - Part 1 Module 04: Solving Family Issues - part 2 Module 05: Safeguarding - Assessing need and providing help (Part 1) Module 06: Safeguarding - Assessing Need and Providing Help (Part 2) Module 07: Building Relationships Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Family Support Worker - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Family Support Worker - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Description: Workplace management provides insight into the features, resources, services, and processes that are necessary to create the best environment for employees of a company. Creating the best working environment will help your employees to become healthy and productive. You can provide this by learning how to manage civility, harassment, and violence in your workplace. It will also be helpful if you learn the dynamics on team networking to build strong working relationships among workers. Luckily, this advanced course in workplace management will be able to provide all of these. Who is the course for? Business professionals who want to create an ideal workplace environment Employees who want to learn about professional networking. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Workplace Management course is a useful qualification to possess, and would be beneficial for the following careers: Businessman Department Chief or Head Manager Network Adviser Supervisor Team Leader. Managing Health and Wellness in Workplace Module One - Getting Started 00:30:00 Module Two - Definition of a Health and Wellness Program 00:30:00 Module Three - Types of Health and Wellness Programs 00:30:00 Module Four - Health Behavior Programs 01:00:00 Module Five - Health Screenings and Maintenance Programs 00:30:00 Module Six - Mental Health Programs 01:00:00 Module Seven - Evaluate the Need 01:00:00 Module Eight - Planning Process 01:00:00 Module Nine - Implementation 01:00:00 Module Ten - Create a Culture of Wellness 01:00:00 Module Eleven - Evaluate Results 00:30:00 Module Twelve - Wrapping Up 00:30:00 Level 2 Certificate In Health and Wellness at Workplace- Activities 00:00:00 Team Networking Module One - Getting Started 01:00:00 Module Two - The Benefits of Networking at Work 00:15:00 Module Three - Networking Obstacles 00:30:00 Module Four - Networking Principles 01:00:00 Module Five - How to Build Networks 00:30:00 Module Six - Recognize Networking Opportunities 00:30:00 Module Seven - Common Networking Mistakes 01:00:00 Module Eight - Develop Interpersonal Relationships 01:00:00 Module Nine - Online Networking Tools 01:00:00 Module Ten - Time Management 00:30:00 Module Eleven - Maintaining Relationships Over Time 00:30:00 Module Twelve - Wrapping Up 01:00:00 Workplace Team Networking Diploma- Activities 00:00:00 Managing Civility Module One - Getting Started 00:30:00 Module Two - Introduction 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Managing Harassment Module One - Getting Started 01:00:00 Module Two - The Background 01:00:00 Module Three - Developing an Anti-Harassment Policy 01:00:00 Module Four - Policies in the Workplace 01:00:00 Module Five - Proper Procedures in the Workplace 01:00:00 Module Six - False Allegations 01:00:00 Module Seven - Other Options 00:30:00 Module Eight - Sexual Harassment 01:00:00 Module Nine - Mediation 01:00:00 Module Ten - Conflict Resolution 00:30:00 Module Eleven - The Aftermath 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Managing Violence Module One - Getting Started 00:30:00 Module Two - What Is Workplace Harassment 01:00:00 Module Three - Identifying the Bully 00:30:00 Module Four - How to Handle Workplace Violence 01:00:00 Module Five - Risk Assessment (I) 00:30:00 Module Six - Risk Assessment (II) 00:30:00 Module Seven - Being the Victim 02:00:00 Module Eight - Checklist for Employers 00:30:00 Module Nine - Interview Process 01:00:00 Module Ten - Investigation Process 00:30:00 Module Eleven - Developing a Workplace Harassment Policy 02:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Workplace Ergonomics: Injury Prevention Getting Started 00:30:00 The Role of Ergonomics in Your Workplace 00:15:00 The Ergonomic Assessment Cycle 00:05:00 Identifying and Assessing Ergonomic Hazards 00:30:00 Developing a Plan to Address Ergonomic Issues 00:15:00 Identifying and Implementing Solutions 00:15:00 Obtaining Employee Buy-In 00:15:00 Tips for Successful Implementation 00:15:00 Reviewing Your Ergonomics Program 00:15:00 Basic Ergonomic Principles 00:15:00 Optimal Sitting and Standing 00:15:00 Safe Lifting and Transporting 00:15:00 Ergonomic Workstations 00:15:00 Safe Tool Selection and Use 00:15:00 Creating an Ergonomic Environment 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Workplace Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Workplace Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Transform your life with our comprehensive Diploma in Anger Management. This course covers essential modules, from understanding anger and gaining control to practical strategies for dealing with angry people and solving problems effectively. With expert guidance through our Triple A Approach and a personal plan, you'll master techniques to manage anger and improve relationships. Join us and take the first step towards a calmer, more balanced life. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This course teaches you how to understand and manage anger effectively. Learn the causes of other people's anger as well as how to identify your own triggers.You'll explore a three-step approach to handle anger, helping you stay calm and make better choices. The course offers strategies to gain control over your reactions and tips on what to do and avoid in tense situations. You'll also learn how to deal with others who are angry and how to focus on the problem rather than the person. The course guides you through steps to work on and solve the problem causing the anger. Finally, you'll create a personal plan to apply these skills in real life, helping you manage anger constructively and improve your relationships. Course Curriculum: Module 01: Understanding Anger Module 02: The Triple A Approach Module 03: Gaining Control Module 04: Do's and Don'ts Module 05: Dealing with Angry People Module 06: Separate the People from the Problem Module 07: Working on the Problem Module 08: Solving the Problem Module 09: Pulling It All Together Module 10: A Personal Plan Learning Outcomes Comprehend the root causes and triggers of anger. Apply the Triple A Approach to manage anger effectively. Implement strategies to maintain control during anger episodes. Identify appropriate and inappropriate responses to anger. Communicate effectively with individuals experiencing anger. Develop a personalised plan for long-term anger management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking better anger management techniques. People experiencing frequent anger issues. Managers handling workplace conflicts. Parents dealing with children's anger. Educators managing classroom behaviour. Career path Counsellor Social Worker Human Resources Manager Teacher Conflict Resolution Specialist Youth Worker Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to step into the dynamic world of facilities management? Our comprehensive Business Facilities Management Diploma is designed to equip you with the essential skills and knowledge needed to thrive in this critical field. Whether you're aiming to advance your career or shift gears into facilities management, this diploma is your gateway to success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Business Facilities Management Diploma, learners will gain a comprehensive understanding of managing buildings and workplaces effectively. They will learn how to oversee the upkeep and functionality of facilities, ensuring they are safe, sustainable, and compliant with health and safety regulations. The curriculum covers strategies for managing human resources and contracts related to facility management, as well as handling leases and vendor relationships. Learners will also acquire skills in maintenance and repairs, optimizing workplace services, and efficiently managing space within facilities. The program includes project management techniques essential for executing facility-related projects successfully. Furthermore, learners will explore business development strategies and succession planning, crucial for the long-term sustainability and growth of organizations. Overall, this diploma equips learners with practical knowledge and skills to excel in the diverse field of business facilities management. Course Curriculum Module 01: Introduction to Facilities Management Module 02: Sustainable Facilities Management Module 03: Health and Safety at Work Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Maintenance and Repairs Module 07: Managing Workplace Services Module 08: Space Management Module 09: Project Management Module 10: Business Development and Succession Planning Learning Outcomes: Understand principles of effective facilities management and its importance. Implement sustainable practices to enhance facility operations and efficiency. Ensure compliance with health, safety, and workplace regulations. Manage human resources and contracts effectively within facility contexts. Navigate lease agreements and vendor relationships for optimal facility performance. Oversee maintenance, repairs, and workplace service management competently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals aspiring to manage business facilities effectively. Individuals seeking expertise in facilities management roles. Those interested in health, safety, and compliance management. Managers aiming to enhance workplace efficiency and sustainability. Anyone pursuing skills in project and space management. Career path Facilities Manager Health and Safety Officer Contract Manager Project Coordinator Space Planner Maintenance Supervisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.