Emotional intelligence (EI) is the ability to manage oneself and one’s relationships with others in a mature and constructive manner. Research indicates that EI is closely related to workplace success at all levels of the organisation. In this course we look at six key aspects of EI in order to help develop your skills and abilities in managing yourself and your relationships in the workplace.
A training course for those lacking in confidence and suffering from low self-esteem. Confidence and self-esteem issues can have a very detrimental effect on progressing in your dating life and having healthy relationships. This course will consist of a full assessment of your history. emotions, self-belief, dating history, and insight into how to build your confidence and forge a stronger self-belief pattern and supporting you to become a better and more confident person able to face the ups and downs and challenges of daily life and believing in yourself and knowing you can overcome any obstacle in dating, relationships or daily life. Confidence can be lost when we face negative situations but can be regained with indoctrination and social awareness and emotional intelligence education. https://relationshipsmdd.com/product/how-to-have-confidence-package/
Vendor Relationship Management: On-Demand A successful project is dependent upon the contribution of vendors. After the selection and procurement of a vendor has occurred, the project manager assumes the responsibility for managing the vendor relationship. Managing vendor performance and the vendor relationship can make or break a project. Through case scenarios and an interactive workshop approach, this program deals with the challenging task of delivering a successful project involving significant vendor contributions. What You Will Learn You'll learn how to: Determine stakeholder interests, impact on the project, and requirements Explain the process of planning for and preparing a contract Describe best practices for managing the quality of products and services Identify key techniques for managing vendor relationships Take proactive steps to ensure good working relationships with third parties Emphasize quality in the work performed by external resources Engage in requirements gathering and management Understand Agreements, Statements of Work, Letters of Intent and Contracts Develop an effective contract change control process Discuss the steps for closing a contract Getting Started Introductions Course structure Course goals and objectives Stakeholder Relationships Identifying stakeholders Planning stakeholder management Managing stakeholder engagement Controlling stakeholder engagement Event: Worksheet: What Are Your Issues with Stakeholders? Understanding the Procurement Process Planning procurement management Conducting procurements Controlling procurements Closing procurements Event - Discuss the project's outsourced scope and qualities of an ideal vendor and customize a set of criteria for this project including descriptions and weightings Requirements Gathering and Management Requirements gathering Requirements management Managing relationships Contract change control Change management Event - Small Group Activity: Identifying Gaps in the Requirements Process Agreements, Statements of Work, Letters of Intent and Contracts Contract controls Agreements Contracts Negotiations Closing the contract Contract termination Procurement Audits and Lessons Learned Event - Class Activity: Win-Win Negotiating Summary and Next Steps What did we learn, and how can we implement this in our work environments?
Handing Difficult Situations & People - 1 day training course delivered in Nottingham Enables participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. This course will provide practical ways to maintain positive relationships and to avoid hostile situations which could escalate.
The package includes the following: Enhancing communication in relationships with IBCT Building acceptance and tolerance in couples therapy Promoting positive behaviour change in partnerships Managing conflicts through Integrative Behavioural Therapy Deepening emotional intimacy in relationships Trust-building techniques in couples therapy Overcoming recurrent patterns in relationships Foster harmony and connection with IBCT Transformative couples therapy program Invest in the future of your relationship today and experience the power of Integrative Behavioural Couples Therapy. Our compassionate therapists are dedicated to guiding you and your partner towards lasting harmony and connection. Take the first step towards transformative change by scheduling a session with us now. 3 sessions x 1 hour https://relationshipsmdd.com/product/integrative-behavioural-couples-therapy-package/
Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.
The Journey of Leadership: Lessons from Relationships, Foundations and Failures For over thirty years Ed Hoffman was responsible for designing, developing and implementing an integrated system of learning, engagement and building expertise in the execution of complex NASA projects. Appointed to establish a Program Project Management Initiative shortly after the Challenger disaster, Dr. Hoffman would spend thirty-three years at NASA, founding the NASA Academy of Program Project and Engineering Leadership (APPEL), and serving as the first NASA Chief Knowledge Officer (CKO). Typically, there are questions of what lessons have been learned from a long career. This presentation will be a simple sharing of a few personal stories and seeking to understand leadership from the lens of important patterns. Leadership is a journey that offers constant possibilities for self-awareness and gaining knowledge. This talk will be a personal sharing of real stories and an exploration of the leadership journey. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.
The Journey of Leadership: Lessons from Relationships, Foundations and Failures For over thirty years Ed Hoffman was responsible for designing, developing and implementing an integrated system of learning, engagement and building expertise in the execution of complex NASA projects. Appointed to establish a Program Project Management Initiative shortly after the Challenger disaster, Dr. Hoffman would spend thirty-three years at NASA, founding the NASA Academy of Program Project and Engineering Leadership (APPEL), and serving as the first NASA Chief Knowledge Officer (CKO). Typically, there are questions of what lessons have been learned from a long career. This presentation will be a simple sharing of a few personal stories and seeking to understand leadership from the lens of important patterns. Leadership is a journey that offers constant possibilities for self-awareness and gaining knowledge. This talk will be a personal sharing of real stories and an exploration of the leadership journey. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.
Overview By the end of the course, delegates will have: Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour
Overview By the end of the course, delegates will have: Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour