Name: Conflict Management 1 Day Training in Guildford
Price: 595 GBP
Availability: InStock

Bracknell

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 2 Days | Credits: 16 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

In the competitive construction industry, the need for training is more vital than ever. Organizations that devote resources to professional development are more likely to see higher productivity and greater efficiency. On-the-job training can provide crucial knowledge to perform tasks at hand, but the best professionals constantly seek to learn about new techniques and technologies to improve their performance on-site and in the office.

Our Construction Project Manager Course (PMC) provides project managers the chance to sharpen the skills necessary to work more efficiently, increase productivity, and propel your construction business to the next level. PMC provides the ideal opportunity for project managers to gain crucial knowledge and leadership skills to stay competitive. This program will provide participants with skills they can immediately implement on the job and in the field. Everyone who goes through the program has something to gain over an intense week of workshops, assignments, and team-building activities.

PMC participants experience an interactive program that explores 15 critical areas of project management that seasoned project managers tackle on a daily basis. PMC provides participants with practical solutions to current industry challenges they can take back to immediately impact performance and improve project results.

Learning Objectives: 

Upon successful completion of this course, the learner will be able to:

● Identify the importance of pre-planning and its correlation with a company’s bottom line.
● Discuss the impact of low job site productivity on the project contractor, craftsperson, project owner, and designer.
● Discuss information required to evaluate and select subcontractor and vendor services and material and equipment purchases.
● Identify legal actions, or lack thereof, that can have far-reaching legal consequences for the project manager, their company, and many others.

Course Topics:

Day 1:

1.Project Planning
Importance of pre-planning.
Developing comprehensive project plans.
Correlation between planning and profitability.
Tools and techniques for effective planning.

2.Safety Management
Importance of safety in construction.
Developing and implementing safety plans.
OSHA regulations and compliance.
Risk assessment and mitigation.

3.Construction Productivity
Factors affecting job site productivity.
Techniques to improve productivity.
Measuring and tracking productivity.
Case studies of productivity improvements.

4.Subcontractor & Vendor Management
Evaluating and selecting subcontractors and vendors.
Contract negotiation and management.
Performance monitoring and quality control.
Building and maintaining strong relationships.

5.Critical Path Method (CPM) Scheduling
Basics of CPM scheduling.
Developing and maintaining project schedules.
Identifying and managing critical paths.
Tools and software for scheduling.

Day 2:

1.Claims Management
Types of claims in construction.
Preventing and managing claims.
Documentation and communication strategies.
Dispute resolution methods.

2.Legal Issues & Contract Clauses
Key legal concepts in construction.
Important contract clauses and their implications.
Managing legal risks and liabilities.
Case studies of legal issues in construction.

3.Cost Control
Budgeting and cost estimation.
Tracking and controlling project costs.
Analyzing cost performance.
Techniques for cost reduction.

4.Project Recordkeeping
Importance of accurate recordkeeping.
Types of project records and documentation.
Best practices for maintaining records.
Tools for efficient recordkeeping.

5.Communication
Importance of effective communication.
Strategies for improving communication.
Tools and technologies for communication.
Case studies of communication failures and successes.

6.Time Management
Techniques for effective time management.
Prioritizing tasks and managing deadlines.
Tools for time tracking and management.
Case studies of time management in construction.

7.Problem Solving & Decision Making
Techniques for problem-solving.
Decision-making frameworks.
Analyzing and evaluating options.
Case studies of problem-solving in construction.

8.Innovation
Importance of innovation in construction.
Identifying and implementing new technologies.
Encouraging a culture of innovation.
Case studies of successful innovation.

Conclusion: 

The PMC course aims to equip project managers with the skills and knowledge necessary to excel in the construction industry. By addressing the critical areas of project management, participants will leave the course with practical strategies and tools to enhance their performance and drive their projects to success.
Who Can Attend?
The Construction Project Manager (PMC) 2 Days Training course is designed for:

Project Managers: Experienced project managers looking to enhance their skills and stay updated with the latest industry practices and technologies.
Construction Managers: Individuals responsible for overseeing construction projects who want to improve their management techniques and project outcomes.
Site Supervisors: Supervisors and foremen seeking to gain a deeper understanding of project management principles and practices to better support project managers.
Engineers and Architects: Professionals involved in the planning, design, and execution of construction projects who want to enhance their project management knowledge and skills.
Construction Professionals: Anyone in the construction industry, including estimators, planners, and coordinators, aiming to improve their project management capabilities and advance their careers.
Business Owners and Executives: Owners and executives of construction companies who want to ensure their project managers and teams are well-equipped with the necessary skills to drive project success and business growth.
Aspiring Project Managers: Individuals aspiring to move into project management roles within the construction industry, seeking foundational knowledge and skills to prepare for the transition.
HR and Training Managers: Human resource and training managers responsible for the professional development of their company's construction management teams.
Prerequisites
While there are no strict prerequisites for attending the PMC course, having a basic understanding of construction processes and some experience in construction project management will be beneficial. Participants should come prepared to engage in interactive discussions and practical exercises that require critical thinking and problem-solving skills.
Benefits of Taking the Construction Project Manager (PMC) 2 Days Training Course In-House
1. Customization to Your Needs:
● The course can be tailored to address the specific challenges and requirements of your organization, ensuring the content is relevant and directly applicable to your projects and team dynamics.

2. Convenience and Flexibility:
● Conducting the training in-house eliminates the need for travel, saving time and reducing costs for your employees. It also allows for scheduling flexibility to fit the course around your team's availability.

3. Team Building and Collaboration:
● In-house training fosters a collaborative learning environment, encouraging team building and improved communication among your employees. It provides an opportunity for your team to work together on practical exercises and case studies, strengthening their ability to collaborate effectively on future projects.

4. Immediate Application:
● The skills and knowledge gained during the course can be immediately applied to your current projects, leading to quick improvements in productivity, efficiency, and project outcomes.

5. Cost-Effective:
● In-house training is often more cost-effective than sending multiple employees to external courses. You save on travel and accommodation expenses, and there are often discounts available for group bookings.

6. Consistent Training:
● Ensuring that all relevant team members receive the same high-quality training ensures consistency in the application of project management principles and practices across your organization.

7. Confidentiality:
● In-house training allows your team to discuss sensitive and proprietary information freely without concerns about confidentiality. This can lead to more open discussions and practical problem-solving sessions.

8. Enhanced Engagement:
● Training conducted in a familiar environment can increase engagement and participation. Employees may feel more comfortable and willing to engage in discussions, ask questions, and participate in activities.

9. Long-Term Benefits:
● Investing in in-house training demonstrates your commitment to employee development, which can boost morale, job satisfaction, and retention rates. Employees are more likely to stay with an organization that invests in their professional growth.

10. Direct Access to Trainers:
● Having trainers on-site allows for more personalized interaction, immediate feedback, and the opportunity to address specific concerns or questions that arise during the training.

11. Aligns with Organizational Goals:
● In-house training can be aligned with your organizational goals and strategies, ensuring that the skills and knowledge gained are directly contributing to your company's overall objectives.

12. Follow-Up Support:
● Trainers can offer follow-up support and coaching to ensure that the concepts and techniques learned during the course are successfully implemented in your organization.

13. Increased Productivity:
● With the entire team trained together, there is a reduced learning curve, leading to quicker implementation of new practices and increased productivity.

14. Industry-Relevant Case Studies:
● Trainers can incorporate industry-relevant case studies and examples specific to your organization, making the learning experience more relatable and impactful.

By choosing to conduct the PMC 2 Days Training course in-house, your organization can maximize the benefits of professional development, ensuring that your team is equipped with the essential skills and knowledge to excel in the competitive construction industry.

Mangates

Construction Management

Project Manager

Construction Project Manager 2 Days Training in Bracknell

The sale ends 10 days before the event starts.

Early Bird Fee

The sale ends 5 days before the event starts.

Standard Fee

Course Overview:According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.Learning Objectives:Inside This Training, You&#39;ll Learn<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Completely remove your stage fear and become a dynamic speaker</li><li fr-original-style="" style="box-sizing: border-box;">Raise your confidence up to a level you never thought to be possible!</li><li fr-original-style="" style="box-sizing: border-box;">Deeper insights into group dynamics</li><li fr-original-style="" style="box-sizing: border-box;">Presentation design, skills &amp; styles</li><li fr-original-style="" style="box-sizing: border-box;">Tools to get your audience to say yes to you</li><li fr-original-style="" style="box-sizing: border-box;">Advanced new behavior patterns required for public speaking</li><li fr-original-style="" style="box-sizing: border-box;">Control time for effective training</li><li fr-original-style="" style="box-sizing: border-box;">Secrets of mind control techniques</li><li fr-original-style="" style="box-sizing: border-box;">Develop your personal winning style</li></ul>Prerequisites:NoneCourse Materials:Attendees will receive a course manual with presentation slides and reference materials.Agenda:Module One: Identifying Your Audience<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Performing a Needs Analysis</li><li fr-original-style="" style="box-sizing: border-box;">Creating an Audience Profile</li><li fr-original-style="" style="box-sizing: border-box;">Identifying Key Questions and Concerns</li></ul>Module Two: Creating a Basic Outline<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Outlining the Situation</li><li fr-original-style="" style="box-sizing: border-box;">Identifying the Task That Had to Be Performed</li><li fr-original-style="" style="box-sizing: border-box;">Listing the Actions You Took</li><li fr-original-style="" style="box-sizing: border-box;">Revealing the Results</li></ul>Module Three: Organizing the Program<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making Organization Easy</li><li fr-original-style="" style="box-sizing: border-box;">Organizational Methods</li><li fr-original-style="" style="box-sizing: border-box;">Classifying and Categorizing</li></ul>Module Four: Fleshing It Out<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identifying Appropriate Sources</li><li fr-original-style="" style="box-sizing: border-box;">Establishing Credibility</li><li fr-original-style="" style="box-sizing: border-box;">The Importance of Citations</li></ul>Module Five: Putting It All Together<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Writing Your Presentation</li><li fr-original-style="" style="box-sizing: border-box;">Adding a Plan B</li><li fr-original-style="" style="box-sizing: border-box;">Reviewing, Editing, and Rewriting</li></ul>Module Six: Being Prepared<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Checking Out the Venue</li><li fr-original-style="" style="box-sizing: border-box;">Gathering Materials</li><li fr-original-style="" style="box-sizing: border-box;">A 24 Hour Checklist</li></ul>Module Seven: Overcoming Nervousness<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">A Visit from the Boss</li><li fr-original-style="" style="box-sizing: border-box;">Preparing Mentally</li><li fr-original-style="" style="box-sizing: border-box;">Physical Relaxation Techniques</li><li fr-original-style="" style="box-sizing: border-box;">Appearing Confident in Front of the Crowd (Even If You Don&acirc;&euro;&trade;t Feel That Way)</li></ul>Module Eight: Delivering Your Speech (I)<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Starting Off on the Right Foot</li><li fr-original-style="" style="box-sizing: border-box;">Using Visual Aids</li><li fr-original-style="" style="box-sizing: border-box;">Checking the Volume of Your Voice</li></ul>Module Nine: Delivering Your Speech (II)<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adjusting on the Fly</li><li fr-original-style="" style="box-sizing: border-box;">Gauging Whether Breaks Are Required</li><li fr-original-style="" style="box-sizing: border-box;">Wrapping Up and Winding Down</li></ul>Module Ten: Questions and Answers<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ground Rules</li><li fr-original-style="" style="box-sizing: border-box;">Answering Questions That Sound Like an Attack</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with Complex Questions</li></ul>Module Eleven: Wrapping Up<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Words from the Wise</li><li fr-original-style="" style="box-sizing: border-box;">Review of Parking Lot</li><li fr-original-style="" style="box-sizing: border-box;">Lessons Learned</li><li fr-original-style="" style="box-sizing: border-box;">Completion of Action Plans and Evaluations</li></ul>Target Audience:Anybody who is interested in Public Speaking Skills.Technical Requirements:For eBooks:Internet for downloading the eBookLaptop, tablet, Smartphone, eReader (No Kindle)Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)eBook download and activation instructions

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
This networking skills training will help you to build a professional reputation and develop a network of connections through the two key methods available to you; face-to-face and online.
You will discover how to effectively combine these two approaches and create a strategy for networking success that will generate your own community and actively grow your personal network. This will result in an improved performance in your approach to networking and consequently provide opportunities and prospects that will increase your business success.
The training provides you with the tools and techniques to both plan a successful, strategic approach to networking and develop your personal communication skills, which will ensure you build effective business relationships.
Course Contents:
Effective Networking Strategies and Techniques – Business Networking Training
Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. You need to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation.
Perhaps you’re looking to improve the networking performance of a management or sales team. Or you want to include networking skills training as part of management and leadership training programmes. Whatever your need, We provide you with a comprehensive networking skills training course to make your life easy.
This business networking training is aimed at helping you develop your business or career. You will help ensure you have the skills, knowledge and techniques to develop a joined-up networking strategy that gets you the outcomes you want.
You will also be encouraged to develop the correct behaviours and attitudes to help build your visibility and credibility through networking so that you develop strong working relationships that last.
Course Topics:
Why Network? – Establishing the importance of networking with some shocking statistics and an activity that defines the importance of networking to the individual. This is followed by some insight into the key aims of a networking strategy, what puts people off as well as some personal revelations about networking
Increase Your Business Presence – Looking at the components of a strong business presence, including; credibility, personal brand, visibility and social capital.
Developing a Networkers Attitude – An exercise that clarifies the perfect attitudes and behaviours of great networkers and comparing the participants against this. Thus identifying areas for development.
Face to Face Networking – An overview and insight into the main types of face to face networking opportunities available with the benefits and pitfalls of each.
Online Networking – An overview of the different social media and online networking tools and how to get the best out of them. Includes; LinkedIn, Twitter, Facebook and online forums.
Communication Skills for Networking Success – Ensuring a good first impression, creating an opening sound bite and writing an online profile that promotes and engages.
Developing a Conversation – Building on the opening sound bite and developing a conversation through good questioning techniques and following a selection of key networking rules. Including an activity to test and practice the skills.
Working a Room – A fun activity that embeds and develops learning while encouraging practice and communication. This activity covers 10 of the main skills required to work a room.
Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to break into a group, what to say and how to remain professional.
Exiting a Conversation – Developing some techniques to extricate oneself from a conversation without causing embarrassment or rudeness.
The Follow Up – Using a structure to identify the most important contacts created and establishing when and how to follow up with each group. Includes example follow up email and a chance to develop their own.
Creating a Network Plan – Participants are provided with a networking action plan to review and complete. This sets them on the journey of developing their networking skills and ensures they have a strategy and goals to target.
This training is highly interactive and includes lots of activities and exercises to stimulate discussion and develop learning opportunities.
Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. You need to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation.
Perhaps you’re looking to improve the networking performance of a management or sales team. Or you want to include networking skills training as part of management and leadership training programmes. Whatever your need, We will provide you with a comprehensive networking skills training course to make your life easy.
Course Feature:
At the end of this business networking skills training, you will be able to:
Develop a successful networking strategy
Maximise their effectiveness with face-to-face and online networking opportunities
Improve their approach, attitude and behaviours when networking
Create a plan for networking that will help them meet their goals
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Business Networking Skills.

Networking Skills

Business & Marketing

Business Networking 1 Day Training in Bracknell

Master Business Networking in Just 1 Day - Join our Workshop in Bracknell

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader, starting day one.
Target Audience:
Anybody who is interested in learning Conflict Management Skills

Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How Will You Benefit?
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Agenda:
Science behind workplace conflicts
Understanding Human Behavior
Different Personality Types
Conflict Management Styles
Conflict Management Strategies
Workplace Conflicts
Conflict Resolution Agreements
Working with difficult people
Relationship and reputation management
Certification:
Once after the training we will provide you with the course completion certificate.

Conflict Management

Conflict Management 1 Day Training in Bracknell

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Bracknell

Boost Customer Satisfaction: Join us 1 Day Training in Bracknell

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Lunch and Beverages are included in a classroom session
Course Delivery: Classroom | Virtual Live
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication

Coaching Skills

Communication Skills 1 Day Training in Bracknell












London

Humans are social beings who thrive when surrounded by beneficial relationships with others. Achieving healthy, satisfactory, and mutually beneficial relationships can be impacted by personality styles, character traits, learned behaviors, and personal experiences.&nbsp;Desiring to improve one&rsquo;s relationship with significant others and to become more apt at social interactions, in general, represents the echo of an elevated sense of self. It takes a high level of self-awareness to understand where we lack in relationships with others, and a lot of courage to work on raising above personal beliefs, fears, or social norms to improve our interactions with others.&nbsp;Coaching is a tool able to help you understand the reasons behind the challenges in relationships with others and can help you navigate them in an easy and transparent way, based on mutual trust and respect.&nbsp;

Humans are social beings who thrive when surrounded by beneficial relationships with others. Achieving healthy, satisfactory, and mutually beneficial relationships can be impacted by personality styles, character traits, learned behaviors, and personal experiences. 
Desiring to improve one’s relationship with significant others and to become more apt at social interactions, in general, represents the echo of an elevated sense of self. It takes a high level of self-awareness to understand where we lack in relationships with others, and a lot of courage to work on raising above personal beliefs, fears, or social norms to improve our interactions with others. 
Coaching is a tool able to help you understand the reasons behind the challenges in relationships with others and can help you navigate them in an easy and transparent way, based on mutual trust and respect.  

Integrative Coaching

Relationships play a pivotal role in our life satisfaction. By uncovering the root cause of our dissatisfaction in relation to others, we can become more fulfilled and enjoy a fuller life. 

RELATIONSHIPS

General Admission

Windsor Town

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Boost Customer Satisfaction: Join us 1 Day Training in Windsor Town

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication Skills 1 Day Training in Windsor Town





























































































Slough

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<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: YA, ADULT FICTION, NON-FICTION<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Laura Williams is literary agent at the&nbsp;<a href="http://greeneheaton.co.uk/agents/laura-williams/" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">Greene and Heaton Literary Agency</a>.&nbsp;She is seeking literary fiction, commercial fiction, psychological thrillers and high concept Young Adult.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Laura is actively building a fiction list and a small non-fiction list. She is currently looking for literary fiction, edgy commercial fiction, psychological thrillers and high-concept contemporary young adult, as well as narrative non-fiction of all types. Her taste is quite dark, and she loves gothic, ghost stories, horror and anything sinister. She also loves books that make her cry, from big love stories to intense family dramas. She is open to historical or horror YA, but not magical or fantasy.&nbsp;<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Meditative or moving novels about modern life, appeal to Laura, sad stories with love and the importance of caring for each other shining through. She also loves stories about female friendships or conversely groups of women who don&#39;t get on, such as the hugely fun BAD SUMMER PEOPLE by Emma Rosenblum. She is always on the lookout for a big tragic love story to make her cry happy or sad tears.  At the more commercial end of fiction, think funny novels with warmth and romantic comedies with a bit of depth &ndash; think Marian Keyes.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most of all Laura is looking for novels she hasn&rsquo;t read before &ndash; something unusual structurally or thematically, something that shines a light on a subject the author is passionate about, something that&rsquo;ll break her heart or raise her blood in an entirely new way. Laura is always looking to promote diverse voices from across the globe, and is particularly keen on LGBTQI+ stories.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Laura would like you to submit a covering letter, a 1-2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Laura is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Monday 16 September&nbsp;2024

LOOKING FOR: ADULT FICTION / NON-FICTION

Upon joining Curtis Brown in 2018, Ciara Finan worked with senior agents Jonny Geller and Sheila Crowley on their lists of bestselling and prize-winning authors such as Lisa Jewell, Susanna Clarke, David Nicholls, Jojo Moyes and Nigella Lawson. Now as an agent she is representing a wide range of fiction and non-fiction writers.

Ciara would consider her reading tastes to be quite broad and ever-growing, but is constantly drawn to books that have a decisive voice, unforgettable characters, an unexpected story, or can subvert and reconstruct the conventional narratives of love, friendship, family, loss and coming-of-age. In particular, she is looking for Adult and YA fantasy and romantasy, rom-coms and book club romance.

In the wider fantasy genre, Ciara is keen on finding romantasy, cozy fantasy, dark/light academia, and anything with political intrigue. She seeks novels that will keep her reading into the early hours of the morning. She wants to be consumed by the world, the plot and the characters. Think authors like Leigh Bardugo, Tamsyn Muir, R.F. Kuang, Sangu Mandanna, Hannah Nicole Maehrer, Deborah Harkness, Chloe Gong, Ava Reid or Sabaa Tahir.

In romcoms and romance, Ciara is looking for something that explores the complicated nature of romantic relationships - think Seven Days in June by Tia Williams, The Dead Romantics by Ashley Poston or anything by Taylor Jenkins Reid. She would love to find a brilliantly witty workplace romance or anything that will leave her in tears.

Ciara would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.

(In addition to the paid sessions, Ciara is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Wednesday 2nd July 2025

I Am In Print

Fiction Writing

SOLD OUT! 9th July Ciara Finan #Agent121. Looking for: ADULT FICTION / NON-FICTION, YA

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">ATTENDEES&nbsp;WILL BE ABLE TO:</h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul>Online Class&mdash;Diversity &ndash; Building a Thriving Business Environment&nbsp;is a 4-hour interactive virtual class.&nbsp;&nbsp;<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"> </div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">FAA Level 3 Award In Principles Of Safeguarding And Protecting Children, Young People Or Vulnerable Adults (RQF)</h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Face to Face Classroom: One day course</li><li fr-original-style="" style="box-sizing: border-box;">Virtual Classroom: 3 session of 2 &frac12; hours</li><li fr-original-style="" style="box-sizing: border-box;">For those who work with children, young people and vulnerable adults</li><li fr-original-style="" style="box-sizing: border-box;">Promotes awareness of safeguarding, enabling learners to identify problems and show where to report these to</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course Contents:<ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Safeguarding and protecting children, young people or vulnerable adults</li><li fr-original-style="" style="box-sizing: border-box;">How to respond to evidence or concerns that a child, young person or vulnerable adult has been abused</li><li fr-original-style="" style="box-sizing: border-box;">Safeguarding legislation and guidance</li><li fr-original-style="" style="box-sizing: border-box;">Indicators of abuse or neglect</li><li fr-original-style="" style="box-sizing: border-box;">Making judgements</li><li fr-original-style="" style="box-sizing: border-box;">Communicating worries and concerns</li><li fr-original-style="" style="box-sizing: border-box;">Roles and responsibilities</li><li fr-original-style="" style="box-sizing: border-box;">Sharing information</li><li fr-original-style="" style="box-sizing: border-box;">Allegations and complaints</li><li fr-original-style="" style="box-sizing: border-box;">Reporting allegations and complaints</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this Course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">In 2018/2019, 415,050 concerns of abuse were raised</li><li fr-original-style="" style="box-sizing: border-box;">In 2018/2019, there were nearly 400,000 children in need</li><li fr-original-style="" style="box-sizing: border-box;">52,300 children were subject to a child protection plan</li><li fr-original-style="" style="box-sizing: border-box;">63% of adult safeguarding concerns are for people over 65</li><li fr-original-style="" style="box-sizing: border-box;">1 in every 42 adults aged 85+ have required safeguarding enquires...</li><li fr-original-style="" style="box-sizing: border-box;">Child abuse often goes unreported and unrecorded - till it is picked up on by someone who then does something about it.</li><li fr-original-style="" style="box-sizing: border-box;">This Level 3 Safeguarding course gives people the skills and knowledge to make a real difference to a person&#39;s life!</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;"> </h3><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 id="isPasted" style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style=" color: rgb(65, 65, 65);">Accredited, Ofqual regulated qualification</h3><h2 id="isPasted" style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style=" color: rgb(65, 65, 65);"><img src="https://images.cademy.co.uk/pochat-training/2d5ef945-4535-4948-84e0-6a2585e0428d/original.png" style="display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px); text-align: left; float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px); text-align: left; float: left;" fr-original-class="fr-draggable"></h2>Our Safeguarding and Protecting Children, Young People or Vulnerable Adults training course is a nationally recognised, Ofqual regulated qualifications accredited by&nbsp;<a href="http://www.firstaidawards.com/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">First Aid Awards Ltd</a>. This means that you can be rest assured that your Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults Certificate provides information for best practice to make a real difference to protect the health and wellbeing of our most vulnerable. The&nbsp;Ofqual Register number&nbsp;for this course is&nbsp;601/8471/1<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

FAA Level 3 Award In Principles Of Safeguarding And Protecting Children, Young People Or Vulnerable Adults (RQF)
Face to Face Classroom: One day course
Virtual Classroom: 3 session of 2 ½ hours
For those who work with children, young people and vulnerable adults
Promotes awareness of safeguarding, enabling learners to identify problems and show where to report these to



Course Contents:
Safeguarding and protecting children, young people or vulnerable adults
How to respond to evidence or concerns that a child, young person or vulnerable adult has been abused
Safeguarding legislation and guidance
Indicators of abuse or neglect
Making judgements
Communicating worries and concerns
Roles and responsibilities
Sharing information
Allegations and complaints
Reporting allegations and complaints
Benefits of this Course:
In 2018/2019, 415,050 concerns of abuse were raised
In 2018/2019, there were nearly 400,000 children in need
52,300 children were subject to a child protection plan
63% of adult safeguarding concerns are for people over 65
1 in every 42 adults aged 85+ have required safeguarding enquires...
Child abuse often goes unreported and unrecorded - till it is picked up on by someone who then does something about it.
This Level 3 Safeguarding course gives people the skills and knowledge to make a real difference to a person's life!








Accredited, Ofqual regulated qualification

Our Safeguarding and Protecting Children, Young People or Vulnerable Adults training course is a nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd.

This means that you can be rest assured that your Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults Certificate provides information for best practice to make a real difference to protect the health and wellbeing of our most vulnerable.

The Ofqual Register number for this course is 601/8471/1






Pochat Training

Social Work

General Nursing

Adult Nurse

Child Care

Early Childhood

Nursery

Child Safeguarding

Safeguarding

Nursery Teacher

Nursery Nurse

Accredited Safeguarding

Social Worker

Child Protection

Health & Social Care

Early Years Foundation Stage (EYFS)

Online Safeguarding

Early Years

Social Care

Level 3 Safeguarding

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: MG, YA, ADULT FICTION, NON-FICTIONTh&eacute;r&egrave;se is a Literary and Rights Agent at Susanna Lea Associates, @SLALondon. Born and raised in Belgium, on a diet of frites and Tintin she moved to England in her late teens with her family, then stayed in London to do a History degree and Masters at University College London. Having been brought up bilingual, translation rights seemed like her logical next step. She started off in the rights department at Bloomsbury Publishing, before hopping across the square to Ed Victor&rsquo;s agency, and found experiencing both the publishing and agency side of publishing incredibly valuable.She has been building her own list of authors alongside selling translation rights since early 2016, which she has hugely enjoyed; working with authors right from the book&rsquo;s conception, while also experiencing the thrill of selling her own authors&rsquo; works in the UK and US as well as in translation to publishers across the globe.In terms of adult fiction, Th&eacute;r&egrave;se has a huge soft spot for historical fiction, having read Early Modern History at university, but is also very much on the hunt for crime/thrillers, bookclub, high-concept love stories and literary fiction. She loves strong female characters, in particular when they go through an evolution or journey as the story progresses and gradually find that inner strength.On the children&rsquo;s fiction front, Th&eacute;r&egrave;se is all about finding a fresh, new voice. She loves all things funny, fantasy and adventure &ndash; across lands, time and space, and involving strong friendships and strong lead characters - and wants to be transported straight away when reading a manuscript. She likes very vivid, well-crafted and imaginative worlds, such as stories set in a toy factory or in an underwater world. Th&eacute;r&egrave;se would love some more adventures set in space, mysteries, quirky characters, explorers and imaginary friends.And last, but not least, in non-fiction, history features heavily in her interests, but Th&eacute;r&egrave;se would also love to see books about big ideas, culture, sociology, science, anthropology and memoir. Anything that helps expand the mind and questions or informs the way in which we view ourselves, the world and how we fit into it, all written in an engaging and accessible manner.Th&eacute;r&egrave;se would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Th&eacute;r&egrave;se is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Tuesday 27 August 2024

LOOKING FOR: ADULT FICTION, NON-FICTION

Una is a Rights Agent at Susanna Lea Associates and am starting to build a client list. 

She grew up in London and graduated from the University of Cambridge with a BA in English in 2021. At university, Una was particularly interested in contemporary West African and South Asian literature. She started as an agent's assistant at SLA London in 2022 and now handles some translation rights and provides support with editorial work and submissions.

Una's favourite reads always set her at ease right away and draws her in with impressive and accessible storytelling, memorable characters or an original hook. Una enjoys writing which expands her worldview, makes her laugh out loud or keeps her on her toes with its twists and turns. She welcomes submissions from debut authors and would be keen to read across a wide range of genres and styles.

She is looking for literary, upmarket and book club fiction, and is always drawn to stories that explores the challenges and complexities of love and relationships in all its forms —within families, between friends or in romantic relationships. Una loves the way in which familial relationships are dissected in The Wren, The Wren by Anne Enright and the impact of the local community in Small Worlds by Caleb Azumah Nelson. She is always drawn to novels with a strong sense of community, whether they are unified by geography, culture, or in other unexpected ways.

Una has always loved reading international and translated fiction and welcomes submissions from authors writing contemporary fiction that engages with cultures and traditions from around the world, such as in voices of the deities in Freshwater by Akwaeke Emezi or the subversive tales of Sayaka Murata. 

She is not looking for children’s or YA titles, science fiction or high-concept fantasy, but is open to submissions from authors writing in the speculative fiction space, and books with fantastical or otherworldly elements, be that magical realism or supernatural horror, such as Mona Awad's campus novel with a twist, Bunny. Una would also love to read more writing that engages with the natural world and reminds us of the limitations of human understanding.

In non-fiction, Una enjoys books that furthers her understanding of wider societal issues — nature and the environment, culture, and little-known history. Her recent non-fiction favourites are Eve by Cat Bohannon, Doppelgänger by Naomi Klein and Unearthed by Claire Ratinon.

Una would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Una is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Wednesday 2nd July 2025

BOOKINGS CLOSED! 10th July Una McKeown #Agent121. Looking for: ADULT FICTION, NON-FICTION

<div id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Our level 3 course builds on the previous two levels of training, where basic knowledge of domestic abuse and insights into the links between faith and domestic abuse have been explored, to prepare people in churches and faith-based organisations to walk alongside victims/survivors on their road to recovery.You will learn:<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">An introduction to the concept of trauma and how this should inform our response to victims/survivors.</li><li fr-original-style="" style="box-sizing: border-box;">How, as a church, you can provide holistic support</li><li fr-original-style="" style="box-sizing: border-box;">How to engage with local domestic abuse services</li><li fr-original-style="" style="box-sizing: border-box;">Key principles to consider when engaging with an abuser</li></ul></div>

Our level 3 course builds on the previous two levels of training, where basic knowledge of domestic abuse and insights into the links between faith and domestic abuse have been explored, to prepare people in churches and faith-based organisations to walk alongside victims/survivors on their road to recovery.
You will learn:
An introduction to the concept of trauma and how this should inform our response to victims/survivors.
How, as a church, you can provide holistic support
How to engage with local domestic abuse services
Key principles to consider when engaging with an abuser

Restored

Domestic Abuse

We're passionate about equipping churches to respond to domestic abuse. Our Domestic Abuse Awareness course will help you explore key questions around the issue of domestic abuse, like how to recognise the signs of domestic abuse, why domestic abuse happens, and how to start supporting survivors. 

Level 3 Training: Domestic Abuse Response

Welcome to Social Relationships: Goals and Strategies. In this course, you&#39;ll learn:1. Introduction to Social Relationship Goals:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the concept of social relationship goals and their significance in personal and professional life.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the various types of social goals, including companionship, intimacy, and support.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop self-awareness regarding individual social goals and their influence on relationship dynamics.</li></ul>2. Effective Communication Skills:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Master the art of clear and empathetic communication.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn active listening techniques to enhance understanding and connection.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore verbal and non-verbal communication strategies for building rapport and resolving conflicts.</li></ul>3. Conflict Resolution Strategies:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identify common sources of conflict in relationships.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Acquire practical conflict resolution techniques to address differences constructively.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the role of compromise and negotiation in conflict resolution.</li></ul>4. Establishing Healthy Boundaries:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognize the importance of setting and respecting personal boundaries.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn techniques for effective boundary communication.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how healthy boundaries contribute to the development of strong and balanced relationships.</li></ul>5. Building Trust and Strengthening Relationships:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the foundations of trust in relationships.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn strategies to build and maintain trust over time.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the impact of trust on overall relationship satisfaction.</li></ul>6. Diversity and Inclusion in Relationships:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Appreciate the role of diversity in enriching social connections.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore strategies for fostering inclusivity in relationships.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop cultural competence and sensitivity in interpersonal interactions.</li></ul>7. Long-Term Relationship Maintenance:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Examine the dynamics of long-term relationships and their unique challenges.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn strategies for sustaining intimacy and connection over time.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the importance of adapting to changes and evolving together as a couple or group.</li></ul>8. Social Relationships in the Digital Age:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analyze the impact of technology on modern relationships.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore effective ways to balance online and offline interactions.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Address challenges such as digital communication etiquette and social media boundaries.</li></ul>9. Action Planning and Goal Setting:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop personalized action plans for improving social relationships.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Set realistic and measurable goals for personal growth in interpersonal skills.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn to track progress and adjust goals as relationships evolve.</li></ul>

Welcome to Social Relationships: Goals and Strategies. In this course, you'll learn:
1. Introduction to Social Relationship Goals:
Explore the concept of social relationship goals and their significance in personal and professional life.
Understand the various types of social goals, including companionship, intimacy, and support.
Develop self-awareness regarding individual social goals and their influence on relationship dynamics.
2. Effective Communication Skills:
Master the art of clear and empathetic communication.
Learn active listening techniques to enhance understanding and connection.
Explore verbal and non-verbal communication strategies for building rapport and resolving conflicts.
3. Conflict Resolution Strategies:
Identify common sources of conflict in relationships.
Acquire practical conflict resolution techniques to address differences constructively.
Understand the role of compromise and negotiation in conflict resolution.
4. Establishing Healthy Boundaries:
Recognize the importance of setting and respecting personal boundaries.
Learn techniques for effective boundary communication.
Understand how healthy boundaries contribute to the development of strong and balanced relationships.
5. Building Trust and Strengthening Relationships:
Explore the foundations of trust in relationships.
Learn strategies to build and maintain trust over time.
Understand the impact of trust on overall relationship satisfaction.
6. Diversity and Inclusion in Relationships:
Appreciate the role of diversity in enriching social connections.
Explore strategies for fostering inclusivity in relationships.
Develop cultural competence and sensitivity in interpersonal interactions.
7. Long-Term Relationship Maintenance:
Examine the dynamics of long-term relationships and their unique challenges.
Learn strategies for sustaining intimacy and connection over time.
Understand the importance of adapting to changes and evolving together as a couple or group.
8. Social Relationships in the Digital Age:
Analyze the impact of technology on modern relationships.
Explore effective ways to balance online and offline interactions.
Address challenges such as digital communication etiquette and social media boundaries.
9. Action Planning and Goal Setting:
Develop personalized action plans for improving social relationships.
Set realistic and measurable goals for personal growth in interpersonal skills.
Learn to track progress and adjust goals as relationships evolve.

John Academy

Discover the keys to thriving in your social connections with our comprehensive course, 'Social Relationships: Goals and Strategies.' From effective communication and conflict resolution to establishing healthy boundaries, learn the essential skills needed to cultivate and sustain meaningful relationships. Navigate the digital age with confidence, embrace diversity, and set personalized goals for lasting connections. Elevate your interpersonal skills and embark on a journey towards fulfilling social connections. Enroll now to unlock the secrets to successful and satisfying relationships.

Social Relationships: Goals and Strategies

This one day course will support teachers and RSE leads in special colleges and special schools with post 16 learners to deliver a meaningful curriculum through the Preparing for Adulthood outcomes. The course will explore key issues for older learners, including how to teach about practical aspects of relationships such as attraction and fancying people, starting relationships, negotiation and consent discussions, and how to keep yourself safe. Participants will leave with increased confidence to develop and deliver a skills-based, rights focused curriculum that will empower learners to be able to navigate their personal lives and relationships with autonomy.&nbsp;Aim: To develop confidence to create and deliver an age-appropriate, rights based RSE curriculum for young adults with learning disabilities.&nbsp;Outcomes:Participants will<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">develop understanding of requirements for RSE for older learners, including the statutory guidance and preparation for adulthood outcomes, and how RSE can support independent living</li><li fr-original-style="" style="box-sizing: border-box;">consider specific challenges young people with SEND may face in developing relationships and explore practical and creative ways to support relationship skill development</li><li fr-original-style="" style="box-sizing: border-box;">explore strategies to address sexualised behaviour, and what to do if a learner begins or wants to masturbate in college</li></ul>&nbsp;Who is this course for?<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">This one day course is ideal for teachers and RSE leads working in special schools and tutors in colleges with older learners, up to age 25, and beyond. </li></ul>

This one day course will support teachers and RSE leads in special colleges and special schools with post 16 learners to deliver a meaningful curriculum through the Preparing for Adulthood outcomes. The course will explore key issues for older learners, including how to teach about practical aspects of relationships such as attraction and fancying people, starting relationships, negotiation and consent discussions, and how to keep yourself safe. Participants will leave with increased confidence to develop and deliver a skills-based, rights focused curriculum that will empower learners to be able to navigate their personal lives and relationships with autonomy.
 
Aim: To develop confidence to create and deliver an age-appropriate, rights based RSE curriculum for young adults with learning disabilities.
 
Outcomes:
Participants will
develop understanding of requirements for RSE for older learners, including the statutory guidance and preparation for adulthood outcomes, and how RSE can support independent living
consider specific challenges young people with SEND may face in developing relationships and explore practical and creative ways to support relationship skill development
explore strategies to address sexualised behaviour, and what to do if a learner begins or wants to masturbate in college
 
Who is this course for?
This one day course is ideal for teachers and RSE leads working in special schools and tutors in colleges with older learners, up to age 25, and beyond.

Claire Lightley

Sexual Education

Relationships

Learning Disability

Relationships and Sex Education (RSE) for young adults with learning disabilities in FE settings

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: MG, YA AND ADULT SCI-FI / FANTASY, CHILDREN&#39;S NON-FICTIONAfter graduating from St Andrews University with a degree in English Literature and Art History, Maddy followed her love of literature to an internship at non-fiction literary agency Graham Maw Christie. &nbsp;At GMC, Maddy worked her way up to Agent and built a list of authors who wrote for both for adults and children, spanning history, tarot, and nature writing. An avid reader of anything magical, Maddy joined Madeleine Milburn in 2022 to build a list specialising in SFF.
Maddy would like to see SFF across all genres for all ages, including: grim dark, thriller, historical, romance, cosy fantasy, sci-fi, epic, YA fantasy, dark academia, contemporary fantasy, fantasy middle-grade, mythology, fairy tale and queer fantasy. Inspiring children&rsquo;s non-fiction.
 She loves worlds to get lost in, adventures that transform what it means to be a hero, and unique magic that offers as many problems as solutions. She likes books that make her cry and books that change her mind. Above all, when she finishes a story about another world, she wants it to have taught her a lesson which helps her live in this one.She loves all fantasy, but favours richly imagined, complex worlds with a history to discover and a future to protect. Worldbuilding is one of her favourite aspects of this genre and she is always looking for a new, dense world with series potential. Think Brandon Sanderson&rsquo;s Cosmere or the Marvel Cinematic Universe &ndash; the bigger the better! She also likes character-driven fantasy with a diverse cast to root for (or root against) and she wants to see a range of different relationships depicted authentically. She particularly like epics that dip into big, universal themes such as grief, climate change, or war and which ask impossible questions in the vein of R.F. Kuang or N.K. Jemisin. She is also excited by authors that play with form and language in a fantasy setting.In YA, she is looking for much the same as in an adult fantasy, but with younger protagonists and a closer focus on relationships. She wants to see the tropes she knows and loves in new and exciting forms and her favourite YA books often centre around belonging and becoming. She likes a dash of romance in everything, because she is sentimental that way, but it&rsquo;s particularly important in the YA space.Sci-fi is a big passion of hers, especially when it comes with a strong hook. She is a huge fan of Becky Chamber&rsquo;s The Long Way to a Small Angry Planet and Michaiah Johnson&rsquo;s The Space Between Worlds. &nbsp;She likes space as a metaphor, and would love something that explores different alien species. Please send her your space operas and sci-fi romances which combine space, magic and mayhem!In fantasy middle grade, she favours whimsy and animal companions; she would love to follow a group of kids through magic school. She tends to look for plenty of humour with a strong friendship at the centre, and she wants middle grade stories which engage with the concerns of children growing up as well as offering an all-important escape (preferably on a dragon/unicorn&rsquo;s back).She is also looking for children&rsquo;s non-fiction for all ages. In this space, she wants something as creative as it is informative, and thinks diverse voices are increasingly important.Maddy would like you to submit a covering letter, one page synopsis and the first three chapters (Max 5000 words) of your completed manuscript in a single word document.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Maddy is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Monday 16 September 2024

LOOKING FOR: MG, YA AND ADULT SCI-FI / FANTASY, CHILDREN'S NON-FICTION

After graduating from St Andrews University with a degree in English Literature and Art History, Maddy followed her love of literature to an internship at non-fiction literary agency Graham Maw Christie. At GMC, Maddy worked her way up to Agent and built a list of authors who wrote for both for adults and children, spanning history, tarot, and nature writing. An avid reader of anything magical, Maddy joined Madeleine Milburn in 2022 to build a list specialising in SFF.

Maddy would like to see SFF across all genres for all ages, including: grim dark, thriller, historical, romance, cosy fantasy, sci-fi, epic, YA fantasy, dark academia, contemporary fantasy, fantasy middle-grade, mythology, fairy tale and queer fantasy. Inspiring children’s non-fiction.

She loves worlds to get lost in, adventures that transform what it means to be a hero, and unique magic that offers as many problems as solutions. She likes books that make her cry and books that change her mind. Above all, when she finishes a story about another world, she wants it to have taught her a lesson which helps her live in this one.

She loves all fantasy, but favours richly imagined, complex worlds with a history to discover and a future to protect. Worldbuilding is one of her favourite aspects of this genre and she is always looking for a new, dense world with series potential. Think Brandon Sanderson’s Cosmere or the Marvel Cinematic Universe – the bigger the better! 

Maddy also likes character-driven fantasy with a diverse cast to root for (or root against) and she wants to see a range of different relationships depicted authentically. She particularly like epics that dip into big, universal themes such as grief, climate change, or war and which ask impossible questions in the vein of R.F. Kuang or N.K. Jemisin. She is also excited by authors that play with form and language in a fantasy setting.

In YA, she is looking for much the same as in an adult fantasy, but with younger protagonists and a closer focus on relationships. She wants to see the tropes she knows and loves in new and exciting forms and her favourite YA books often centre around belonging and becoming. She likes a dash of romance in everything, because she is sentimental that way, but it’s particularly important in the YA space.

Sci-fi is a big passion of hers, especially when it comes with a strong hook. She is a huge fan of Becky Chamber’s The Long Way to a Small Angry Planet and Michaiah Johnson’s The Space Between Worlds. She likes space as a metaphor, and would love something that explores different alien species. Please send her your space operas and sci-fi romances which combine space, magic and mayhem!

In fantasy middle grade, she favours whimsy and animal companions; she would love to follow a group of kids through magic school. She tends to look for plenty of humour with a strong friendship at the centre, and she wants middle grade stories which engage with the concerns of children growing up as well as offering an all-important escape (preferably on a dragon/unicorn’s back).

She is also looking for children’s non-fiction for all ages. In this space, she wants something as creative as it is informative, and thinks diverse voices are increasingly important.

Maddy would like you to submit a covering letter, one page synopsis and the first three chapters (Max 5000 words) of your completed manuscript in a single word document.

(In addition to the paid sessions, Maddy is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Friday 11th July 2025

SOLD OUT! 18th July Maddy Belton #Agent121. Looking for: MG, YA, CHILDREN'S NON-FICTION, ADULT FICTION

AimTo increase the confidence and knowledge of participants to support adults with learning disabilities in terms of their sexual health and sex and relationships rights.&nbsp;OutcomesBy the end of the training participants will have:-had an update around the law, mental capacity act and capacity to consent to sexual relationships and CQC guidance- considered how to support patients with their sex and relationships rights-more knowledge of current easy read and other resources and organisations available to support our work&nbsp;Agenda<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Welcome, introductions and working agreement</li><li fr-original-style="" style="box-sizing: border-box;">The law, capacity to consent and CQC guidance</li><li fr-original-style="" style="box-sizing: border-box;">Rights of people with learning disabilities to sex and relationships</li><li fr-original-style="" style="box-sizing: border-box;">Resources and organisations</li><li fr-original-style="" style="box-sizing: border-box;">Close</li></ul>&nbsp;Suitable for&nbsp;Anyone supporting adults with learning disabilities as a care worker or social worker.

Aim
To increase the confidence and knowledge of participants to support adults with learning disabilities in terms of their sexual health and sex and relationships rights.
 
Outcomes
By the end of the training participants will have:
-had an update around the law, mental capacity act and capacity to consent to sexual relationships and CQC guidance
- considered how to support patients with their sex and relationships rights
-more knowledge of current easy read and other resources and organisations available to support our work
 
Agenda
Welcome, introductions and working agreement
The law, capacity to consent and CQC guidance
Rights of people with learning disabilities to sex and relationships
Resources and organisations
Close
 
Suitable for
 
Anyone supporting adults with learning disabilities as a care worker or social worker.

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