3594 Relationships courses delivered Online

Description: This Microsoft Office 2010 Access Intermediate - Complete Video Course builds on the skills and concepts taught in Access 2010: Basic. In this series, you will learn about relational databases, related tables, complex queries, advanced form design, reports and printing, charts, and PivotTables and PivotCharts. From building reports to using conditional formatting, you'll see how to present your data and gain techniques for using Visual Basic to automate common tasks. You will discover the fundamentals of database design and construction, which will allow you to construct a strong relational database that makes future modifications and data analysis easier. Do you want to take your Microsoft Access skills to the next level? In this course, you'll master more advanced techniques for this powerful database program and build an entire data project from scratch. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2010 Access Intermediate - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2010 Access Intermediate - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Relational Databases Database Normalization 00:14:00 Table Relationships 00:13:00 Referential Integrity 00:12:00 Related Tables Creating Lookup Fields 00:11:00 Modifying Lookup Fields 00:06:00 Using Subdatasheets 00:04:00 Complex Queries Joining Tables in Queries 00:26:00 Using Calculated Fields 00:09:00 Summarizing and Grouping Values 00:08:00 Advanced Form Design Adding Unbound Controls 00:08:00 Adding Graphics 00:04:00 Adding Calculated Values 00:06:00 Adding Combo Boxes 00:04:00 Advanced Form Types 00:10:00 Reports and Printing Customized Headers and Footers 00:17:00 Calculated Values 00:08:00 Printing 00:03:00 Labels 00:05:00 Charts Charts in Forms 00:08:00 Charts in Reports 00:06:00 PivotTables and PivotCharts PivotTables 00:05:00 Modifying PivotTables 00:07:00 PivotCharts 00:04:00 PivotTable Forms 00:01:00 Mock Exam Mock Exam- Microsoft Office 2010 Access Intermediate - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2010 Access Intermediate - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Microsoft Project 2010 is the latest version of Project, a companion project management application for Microsoft Office. This Microsoft Project 2010 Beginners - Complete Video Course teaches the basic commands and features of Microsoft Project 2010. Here, you will learn how to create and modify task lists, establish a project schedule, create calendars, assign resources to tasks, track costs, and work with different views and tables. You will also learn how to apply filters and groups, and sort task and resource data. This version includes a wide range of changes, including the new ribbon interface. Microsoft Project integrates with all the other Office application you regularly use. You will finish up the course with learning how to resolve resource conflicts. If you want to know more detail about Microsoft Project you have to be a part of this course. You will get all the basic knowledge from here, which will help you to pull up ahead. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Project 2010 Beginners - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Project 2010 Beginners - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started Project Management Concepts FREE 00:12:00 The Project Window 00:15:00 Project Files 00:10:00 The Help Window 00:02:00 Tasks Creating a Task List 00:10:00 Modifying a Task List 00:07:00 The Work Breakdown Structure 00:13:00 Tasks Scheduling Task Links 00:16:00 Task Relationships 00:09:00 Task Options 00:05:00 Resource Management The Base Calendar 00:07:00 Resources and Calendars 00:14:00 Project Costs 00:08:00 Views and Tables Working with Views 00:12:00 Working with Tables 00:04:00 Filters, Groups, and Sorting Filters 00:10:00 Groups 00:05:00 Sorting Tasks and Resources 00:05:00 Finalizing the Task Plan Finalizing Schedules 00:09:00 Handling Resource Conflicts 00:11:00 Mock Exam Mock Exam- Microsoft Project 2010 Beginners - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Project 2010 Beginners - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 1 Days 6 CPD hours This course is intended for This basic course is for: Business Analyst Systems Engineer Software Engineer Requirements Engineer Requirements Manager Requirements Team Leader Overview Build projects in DOORS, including defining data structure, linking schema, attributes, and access permissions Use DOORS external linking facilities Share DOORS information with 3rd parties Control the flow of changes through your DOORS database Apply configuration management and backup strategies to your DOORS data This course builds on the content learned in the IBM Engineering Requirements Management DOORS V9.6 Foundation course. It is designed for those who will be in the role of team lead or project manager, or who want to learn more about advanced DOORS end-user functionality. It discusses creating and structuring DOORS projects, defining linking relationships and attributes, setting access permissions, and managing change. It also discusses external linking, working with spreadsheets, and applying configuration management strategies to DOORS data. Course Outline Build projects in DOORS, including defining data structure, linking schema, attributes, and access permissions Use DOORS external linking facilities Share DOORS information with 3rd parties Control the flow of changes through your DOORS database Apply configuration management and backup strategies to your DOORS data

Course Overview Become a trained professional from the safety and comfort of your own home by taking 10 Sales Secrets for Success . Whatever your situation and requirements, Skill Wise can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount. Skill Wise has been proud to produce an extensive range of best-selling courses, and 10 Sales Secrets for Success is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time.  Teaching and training are more than just a job for the staff at Skill Wise; we take pride in employing those who share our vision for e-learning and its importance in today's society. To prove this, all learning materials for each course are available for at least one year after the initial purchase. All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties.  By completing 10 Sales Secrets for Success, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV. Whatever your reason for studying 10 Sales Secrets for Success, make the most of this opportunity from Skill Wise and excel in your chosen field. Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.  Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Why study this course It doesn't matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge. The 10 Sales Secrets for Success is fully available to anyone, and no previous qualifications are needed to enrol. All Skill Wise needs to know is that you are eager to learn and are over 16. Module 01 Getting Started 00:01:00 Module 02 Lesson 01: Effective Traits 00:04:00 Lesson 02: Case Study 00:01:00 Module 03 Lesson 01: Know Clients 00:04:00 Lesson 02: Case Study 00:01:00 Module 04 Lesson 01: Product 00:03:00 Lesson 02: Case Study 00:01:00 Module 05 Lesson 01: Leads 00:04:00 Lesson 02: Case Study 00:01:00 Module 06 Lesson 01: Authority 00:04:00 Lesson 02: Case Study 00:01:00 Module 07 Lesson 01: Build Trust 00:04:00 Lesson 02: Case Study 00:01:00 Module 08 Lesson 01: Relationships 00:04:00 Lesson 02: Case Study 00:01:00 Module 09 Lesson 01: Communication 00:04:00 Lesson 02: Case Study 00:01:00 Module 10 Lesson 01: Self-Motivation 00:05:00 Lesson 02: Case Study 00:01:00 Module 11 Lesson 01: Goals 00:04:00 Lesson 02: Case Study 00:01:00 Module 12 Wrapping Up 00:01:00

Course Overview Unlock a world of opportunities with our comprehensive 'Complete Teaching Assistant Bundle: 5 in 1 (TA, SEN, Autism, ADHD & Dyslexia) Course.' This engaging course is meticulously crafted to empower learners with a versatile set of skills, covering essential areas such as Teaching Assistance, Special Educational Needs (SEN), Autism, Attention Deficit Hyperactivity Disorder (ADHD), and Dyslexia. Embark on a transformative learning journey that transcends conventional boundaries, igniting your passion for education and equipping you with the tools to make a real difference in the lives of diverse learners. In this dynamic course, you'll cultivate a deep understanding of teaching methodologies tailored for various learning needs. The learning outcomes include the ability to create inclusive and supportive learning environments, adapt teaching strategies to cater to students with SEN, implement effective interventions for learners with Autism, navigate challenges associated with ADHD, and employ targeted approaches to support individuals with Dyslexia. As you progress, you'll develop a nuanced skill set that goes beyond the ordinary, positioning yourself as a proficient and empathetic teaching assistant. Designed for individuals seeking a meaningful career in education, this course is ideal for those who aspire to become versatile teaching assistants, SEN support professionals, or educators specializing in Autism, ADHD, and Dyslexia. Tailored to accommodate diverse backgrounds, this course is perfect for parents, aspiring teachers, or anyone passionate about fostering inclusive learning environments. The knowledge gained is invaluable for those aiming to make a positive impact on the educational experiences of individuals with unique learning needs. Embarking on this educational journey opens doors to a rewarding career path with diverse opportunities. The average salary range for professionals with expertise in this field includes competitive earnings in roles such as Teaching Assistant, SEN Support Assistant, Autism Support Specialist, ADHD Interventionist, Dyslexia Specialist, and Inclusive Education Coordinator. As you navigate through this course, envision yourself not just as an educator but as a catalyst for positive change, equipped with the skills and knowledge to shape the future of inclusive education in the UK. Enrol now and pave the way for a fulfilling career that merges passion with purpose. What You Will Learn This Complete Teaching Assistant Diploma is suitable for anyone looking for a pathway to a career in teaching support. It includes essential information on teaching practices and methodologies, as well as SEN learning support strategies for pupils with autism, dyslexia and ADHD. Understanding the Role of the Teaching Assistant Skills & Career Requirements for Teaching Support Roles The Development of Children and Young People Building Professional Relationships With Pupils & Family Safeguarding the Welfare of Children & Young People An Overview of Teaching Methodologies An Introduction to SEN Teaching An Overview of Learning Difficulties in Children Classroom Management Strategies for SEN Career Path, Salary and Opportunities Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Are you intrigued by the fascinating world of laboratories? Wondering how you can embark on a rewarding career as a Lab Technician? Look no further than our comprehensive course bundle in Lab Technician, Microbiology, and Biomedical Science. In today's scientific landscape, the demand for skilled Lab Technicians is soaring. From conducting experiments to analysing data, Lab Technicians play a crucial role in various fields, including research institutions, healthcare facilities, and industrial laboratories. Our course bundle equips you with the knowledge and expertise necessary to excel in this dynamic profession. By enrolling in our program, you will delve into the intricacies of laboratory techniques, safety protocols, and data analysis methods. From handling samples to operating cutting-edge equipment, you will develop essential skills that are essential for conducting experiments with precision and accuracy. The course bundle comprises of the following eight comprehensive courses: Laboratory Technician Diploma Diploma In Microbiology Biomedical Science Basic Biology DNA and Genealogy Genetics Infection Control PPE Legislation and Compliance Learning Outcomes: Develop a comprehensive understanding of laboratory techniques and procedures for conducting scientific experiments. Gain knowledge of the principles and applications of microbiology, including the study of microorganisms, their growth, and identification. Acquire a deep understanding of biomedical science, exploring the interplay between biology and medical applications. Establish a solid foundation in basic biology, covering fundamental concepts and principles of living organisms. Explore the field of DNA and genealogy, understanding the role of DNA in determining ancestry and genealogical relationships. Gain insight into the principles of genetics, including inheritance patterns, gene expression, and genetic variation. Laboratory Technician Diploma: Master laboratory techniques, safety protocols, and data analysis methods. Gain practical skills in sample handling, equipment operation, and quality control. Develop proficiency in record-keeping and report writing. Join a supportive learning community. Diploma In Microbiology: Explore microorganisms and their impact on health, disease, and industries. Learn lab techniques for isolating and identifying microorganisms. Understand microbial genetics and applications in biotechnology. Contribute to public health. Biomedical Science: Discover the link between biology and medicine. Study human body systems, disease mechanisms, and diagnostic methods. Gain lab skills in cell culture and molecular biology. Prepare for a career in research or healthcare. Basic Biology: Build a foundation in biological principles. Study cells, genetics, and evolution. Analyse ecological interactions and biodiversity. Apply biology to medicine, agriculture, and conservation. DNA and Genealogy: Uncover ancestral connections through DNA analysis. Learn DNA structure and gene expression. Explore inheritance patterns and genetic testing. Interpret genetic data and trace family lineages. Genetics: Deepen your understanding of inheritance and genetic variation. Study gene expression, genetic disorders, and modern genetic technologies. Analyse complex traits and population genetics. Contribute to research and healthcare. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring laboratory technicians in research, healthcare, or industry. Those interested in microorganisms, their role, and applications. Individuals seeking a biomedical science career or further study. Those wanting a solid foundation in basic biology for various fields. Career path Laboratory Technician: £18K to £30K/year Microbiologist: £20K to £40K/year Biomedical Scientist: £25K to £45K/year Genetic Technologist: £25K to £40K/year Research Assistant: £20K to £35K/year Healthcare Scientist: £30K to £50K/year Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Financial : Financial Advisor Training Discover Your Path to Success as a Financial Advisor with Our Comprehensive Course Are you ready to embark on a rewarding and lucrative career as a financial advisor? Look no further! Our comprehensive Financial Advisor Course is designed to equip you with the knowledge, skills, and confidence to excel in the dynamic world of financial planning. Why Choose Our Financial Advisor Course? Expert-Led Curriculum: Our course is crafted by seasoned financial advisors with extensive industry experience. You'll learn from professionals who have successfully navigated the complexities of the financial advisory field, gaining insights and strategies that are tried and tested. Comprehensive Skill Development: We cover a wide range of essential topics, including investment planning, retirement strategies, risk management, tax planning, and more. Our curriculum is designed to provide you with a holistic understanding of financial advisory principles, ensuring you're well-prepared to meet the diverse needs of your clients. Practical Learning Opportunities: Theory alone is not enough. Our financial advisor course incorporates practical exercises, case studies, and simulations to enhance your real-world problem-solving abilities. You'll develop hands-on skills, analyze complex financial scenarios, and create tailored solutions that align with your clients' goals. Industry-Recognized Certification: Upon completion of the course, you'll receive a prestigious certification that carries weight in the industry. This financial advisor credential will not only validate your expertise but also open doors to career opportunities with established financial firms, banks, or as an independent advisor. Networking Opportunities: Our financial advisor course provides a platform to connect with fellow aspiring advisors and established professionals. Networking events, industry guest speakers, and online forums offer opportunities to build relationships, gain mentors, and expand your professional network. Don't miss out on the chance to launch your successful career as a financial advisor. Enroll in our Financial Advisor Course today and unlock your potential in the world of finance. Take the first step towards a fulfilling and prosperous future. Invest in yourself and seize the opportunity to make a meaningful difference in people's lives as a trusted financial advisor. Enroll now and let our course be your stepping stone to a successful and rewarding career. Courses: Course 01: Financial Advisor Course 02: Level 5 Accounting and Finance Course 03: Supply Chain Management Financial : Financial Advisor Training Industry Experts Designed this Financial Advisor course into 05 detailed modules. Assessment Method of financial advisor After completing each module of the Financial Advisor course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of financial advisor After completing the MCQ/Assignment assessment for this Financial Advisor course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. Who is this course for? Financial : Financial Advisor Training The Financial Advisor course is ideal for those already working in this field or are interested in becoming one. This Financial Advisor course is designed to broaden your knowledge and boost your CV. Requirements Financial : Financial Advisor Training There are no specific requirements for this Financial Advisor course because it does not require any advanced knowledge or skills. Career path Financial : Financial Advisor Training

Course Overview: Starting a Business: Principles and Practice in the UK In the ever-evolving landscape of entrepreneurship, starting and sustaining a successful business demands a profound understanding of fundamental principles and practical strategies. 'Starting a Business: Principles and Practice in the UK' is a comprehensive course meticulously designed to equip aspiring entrepreneurs and seasoned professionals alike with the knowledge and skills necessary to navigate the complexities of launching and managing a business in the United Kingdom.   Module 1: The Basics of Starting a Business in the UK Embark on your entrepreneurial journey by laying a solid foundation with Module 1. Delve into the legal, financial, and logistical aspects of starting a business in the UK. From choosing the right business structure to registering with the appropriate authorities, this module provides essential insights into the procedural requirements and regulatory frameworks governing new ventures. Gain clarity on tax obligations, business licenses, and compliance standards, empowering you to navigate the initial stages of entrepreneurship with confidence and proficiency. Module 2: Running a Business in the UK Transition seamlessly from inception to operation with Module 2, which focuses on the practical intricacies of running a business in the UK. Explore topics such as business planning, resource allocation, and operational management to optimize efficiency and maximize productivity. Cultivate essential skills in team leadership, time management, and problem-solving, essential for sustaining long-term success in the competitive marketplace. Harness the power of technology and innovation to streamline processes, enhance customer experiences, and stay ahead of the curve in today's dynamic business landscape. Module 3: Market Analysis Unlock the secrets to market dominance with Module 3, where you'll master the art of market analysis. Learn how to conduct comprehensive research to identify target demographics, assess competitors, and uncover untapped opportunities. Explore market trends, consumer behavior, and demand dynamics to formulate strategic business decisions rooted in data-driven insights. Develop proficiency in market segmentation, positioning strategies, and product differentiation to carve out a distinctive niche and establish a competitive advantage in your industry. Module 4: Networking and Creating a Client Base Forge invaluable connections and cultivate a loyal clientele with Module 4, dedicated to networking and client acquisition strategies. Discover the power of networking events, industry conferences, and online platforms in expanding your professional network and fostering meaningful relationships with potential clients and collaborators. Master the art of effective communication, relationship-building, and customer engagement to nurture long-term partnerships and drive business growth. Explore innovative approaches to client acquisition, including referral programs, strategic alliances, and digital marketing tactics tailored to your target audience. Module 5: Sales and Marketing Elevate your sales and marketing prowess with Module 5, where you'll uncover the secrets to driving revenue and amplifying brand visibility. Dive into the fundamentals of sales psychology, persuasion techniques, and objection handling to close deals with confidence and finesse. Explore a myriad of marketing channels, including digital advertising, content marketing, and social media strategies, to reach and resonate with your target audience effectively. Develop strategic marketing plans, captivating campaigns, and compelling brand narratives to position your business for sustainable growth and long-term success in the UK market.   Conclusion 'Starting a Business: Principles and Practice in the UK' is more than just a course; it's your roadmap to entrepreneurial excellence in one of the world's most dynamic business environments. Whether you're a budding entrepreneur embarking on your maiden venture or a seasoned professional seeking to refine your skills and expand your horizons, this course offers unparalleled guidance, resources, and expertise to help you navigate the intricacies of entrepreneurship and achieve your business goals in the UK. Enroll today and embark on a transformative journey toward success and prosperity in the dynamic world of business. Course Curriculum Module 1 The Basics of Starting a Business in the UK The Basics of Starting a Business in the UK 00:00 Module 2 Running a Business in the UK Running a Business in the UK 00:00 Module 3 Market Analysis Market Analysis 00:00 Module 4 Networking and Creating a Client Base Networking and Creating a Client Base 00:00 Module 5 Sales and Marketing Sales and Marketing 00:00

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Own Your Success is delighted to bring you the 'Bitesize Masterclass' with Sophie Chapman. Not everyone has the flexibility to step away from the office for in-person events or dedicate extended periods from their packed schedules for full or half-day sessions. So we've put together our 'Bitesize Masterclasses' to help assistants develop and learn from professionals such as Sophie - shorter sessions, same big impact!   Bitesize Masterclass with Sophie Chapman Sophie Chapman EA to Steven Bartlett  Although Sophie initially aspired to be a talent agent, she swiftly realised that her career passions lay within the administrative/operational aspects of working life. Following her graduation in Entertainment Management from LIPA in 2008, she gained extensive work experience across renowned entities such as Sony BMG and Sky One, operating within the spheres of TV, music, radio, and the events industry. Her pivotal entry into a PA role came while supporting musician Eliza Doolittle. After five years, Sophie opted to move home to Liverpool and accept a contract supporting Sir Dave Brailsford of Team Sky. Once complete, Sophie received an offer for a position based in the US with an A-list musician. However, her journey led her to discover her "forever role", providing support to Steven Bartlett. Steven, the Founder and former Group CEO of Social Chain, is a multifaceted individual—a published author, podcaster, entrepreneur, and presently, the youngest-ever Dragon on BBC's Dragon's Den. Sophie has been instrumental as Steven's Executive Assistant, operating on a global scale, in both private and corporate realms for six years.  Kate Wood Masterclass Facilitator  Kate will aid the facilitation of this Bitesize Masterclass, ensuring that crucial topics are covered while prioritising an environment where every participant feels acknowledged, valued, and heard throughout the session. Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is improving working relationships between roles and functions and supporting people to discover their best selves at work. She does this in the automotive industry, financial services, medical teams, charities, global media, retail, education systems and the arts. When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside. Session topics: How to establish your self-leadership position in your EA capacity Transition from a PA to EA Career development Boundary setting and wellbeing Q&A with the audience - Open-Book Q&A What is a Bitesize Masterclass? Short burst session. Keynote speakers discuss key themes/topics they are passionate about. Q&A with the audience attendees - ask the questions you don't usually get to ask! Run time of 90 minutes (max 2 hours) - we block out two hours in case we overspill on questions. 😊 Virtually delivered - attend from anywhere that's convenient for you! Packed with content, tips and tricks and from industry professionals who can share their experiences with you. Who will attend? PA's EA's Administrative roles --------------------------- At Own Your Success, we strongly believe in fostering an inclusive environment where diversity is celebrated and discrimination of any form is unwelcome. We welcome attendees from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, religion, age, ability, or any other characteristic. Discrimination has no place in our workshops, and we are committed to creating a respectful and supportive space for all participants to learn and grow together. ---------------------------