3650 Relationships courses in Runcorn delivered Online

Become a Nanny Care Worker and embark on a rewarding career caring for children. Learn the skills and knowledge you need to provide exceptional care, from child development to safety and nutrition. Enroll today and start your journey to becoming a trusted and compassionate childcare provider.

Master Microsoft Power BI in 90 minutes! Learn to create dashboards and handle live data, turning information into insight.

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

There is a lot to learn in Power BI, this course takes a comprehensive look at the fundamentals of analysing data and includes a balanced look at the four main components that make up Power BI Desktop: Report view, Data view, Model view, and the Power Query Editor. It also demonstrates how to utilise the online Power BI service. It looks at authoring tools that enable you to connect to and transform data from a variety of sources, allowing you to produce detailed reports through a range of visualisations, in an interactive and dynamic way. It also includes a detailed look at formulas by writing both M functions in Power Query, and DAX functions in Desktop view. This knowledge will allow you to take your reports to the next level. The aim of this course is to provide a complete introduction to understanding the Power BI analysis process, by working hands-on with examples that will equip you with the necessary skills to start applying your learning straight away. 1 Getting Started The Power BI ecosystem Opening Power BI Desktop Power BI's four views Introduction to Dashboards 2 Importing Files Importing data sources Importing an Excel file Importing a CSV file Importing a database Connect to an SQL Server Database Import vs. Direct Query Importing from the web Importing a folder of files Managing file connections 3 Shape Data in the Query Editor The process of shaping data Managing data types Keeping and removing rows Add a custom column Appending tables together Hiding queries in reports Fixing error issues Basic maths operations 4 The Data Model Table relationships Relationship properties 5 Merge Queries Table join kinds Merging tables 6 Inserting Dashboard Visuals Things to keep in mind Inserting maps Formatting Maps Inserting charts Formatting Charts Inserting a tree map Inserting a table, matrix, and card Controlling number formats About report themes Highlighting key points Filter reports with slicers Sync slicers across dashboards Custom web visuals 7 Publish and share Reports Publishing to Power BI service Editing online reports Pinning visuals to a dashboard What is Q&A? Sharing dashboards Exporting reports to PowerPoint Exporting reports as PDF files 8 The Power Query Editor Fill data up and down Split column by delimiter Add a conditional column More custom columns Merging columns 9 The M Functions Inserting text functions Insert an IF function Create a query group 10 Pivoting Tables Pivot a table Pivot and append tables Pivot but don't aggregate Unpivot tables Append mismatched headers 11 Data Modelling Expanded Understanding relationships Mark a date table 12 DAX New Columns New columns and measures New column calculations Insert a SWITCH function 13 Introduction to DAX Measures Common measure functions Insert a SUM function Insert a COUNTROWS function Insert a DISTINCTCOUNT function Insert a DIVIDE function DAX rules 14 The CALCULATE Measure The syntax of CALCULATE Insert a CALCULATE function Control field summarisation Things of note 15 The SUMX measure X iterator functions Anatomy of SUMX Insert a SUMX function When to use X functions 16 Time Intelligence Measures Importance of a calendar table Insert a TOTALYTD function Change financial year end date Comparing historical data Insert a DATEADD function 17 Hierarchies and Groups Mine data using hierarchies Compare data in groups

This two-day programme gives the key insights and understanding of contracting principles and the impact they have on business and operations. The course is designed for individuals involved in or supporting contracting who want to improve their commercial management skills; individuals in functions such as project management, business development, finance, operations who need practical training in commercial management; general audiences wanting to gain a basic understanding of commercial management. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Associate (CCMA) qualification. The programme addresses 31 different subject areas, across the five stages of the contracting process. By the end of the course the participants will be able, among other things, to: Develop robust contract plans, including scope of work and award strategies Conduct effective contracting activities, including ITT, RFP, negotiated outcomes Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes Set up and maintain contract management systems Take a proactive approach to managing contracts Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance Understand the approvals process and how to develop and present robust propositions Make appropriate use of best practice contract management tools, techniques and templates DAY ONE 1 Introductions Aims Objectives Plan for the day 2 Commercial context Explaining the contracting context Define the key objective The importance of contact management Impact upon the business 3 Stakeholders How to undertake stakeholder mapping and analysis Shared vision concept, How to engage with HSE, Finance, Operations 4 Roles and responsibilities Exploring the key roles and responsibilities of contract administrators, HSE, Finance, Divisional managers, etc 5 Initiating the contract cycle Overview of the contracting cycle Requirement to tender Methods Rationale and exceptions 6 Specifications Developing robust scope of works Use of performance specifications Output based SOW 7 Strategy and award criteria Developing a robust contract strategy Award submissions/criteria 8 Managing the tender process Review the pre-qualification process Vendor registration rules and processes Creation of bidder lists Evaluation, short listing, and how to use of the 10Cs© model template and app 9 Types of contract Classify the different types of contracts Call-offs Framework agreement Price agreements Supply agreements 10 The contract I: price Understanding contract terms Methods of compensation Lump sum, unit price, cost plus, time and materials, alternative methods Cost plus a fee, target cost, gain share contracts Advanced payments Price escalation clauses DAY TWO 11 Risk How to manage risks Risk classification Mitigation of contractual risks 12 Contractor relationship management session Effectively managing relationships with contractors, Types of relationships Driving forces? Link between type of contract and style of relationship 13 Disputes Dealing with disputes Conflict resolution Negotiation Mediation Arbitration 14 Contract management Measuring and improving contract performance Using KPIs and SLAs Benchmarking Cost controls 15 The contract II: terms and conditions Contract terms and conditions Legal aspects Drafting special terms 16 Managing claims and variations How to manage contract and works variations orders Identifying the causes of variations Contractor claims process 17 Completion Contract close-out process Acceptance/completion Capture the learning/HSE Final payments, evaluation of performance 18 Close Review Final assessment

Global trade isn’t just about shipping containers and customs forms—it’s about timing, precision, and knowing exactly how supply chains fit together from factory floor to final destination. This course is designed to offer a detailed understanding of import/export operations, procurement strategies, and logistics coordination. Whether you're new to the topic or brushing up on core concepts, this guide introduces essential frameworks and techniques to help you navigate supply routes, supplier networks, and international trade requirements with confidence. Covering a wide range of industry-relevant topics, the course explores how goods move, what keeps supply lines efficient, and the principles that drive smart purchasing decisions. Learners will gain insight into global sourcing, transportation models, inventory control, contract terms, and supply chain planning—built on a solid theoretical foundation. The content is tailored to meet the expectations of those aiming to explore career opportunities in this field or seeking to better understand how commercial systems work in today’s interconnected marketplace. ________________________________________________________________________ Key Features: CPD Certified Import/Export :Supply Chain Management, Procurement & Logistics With Complete Career Guide 12 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Supply Chain Management Diploma Module 01: Why Supply Chain Management? Module 02: Key Terms (I) Module 03: Key Terms (II) Module 04: Three Levels of Supply Chain Management Module 05: Five Stages of Supply Chain Management Module 06: The Flows of Supply Chain Management Module 07: Inventory Management Module 08: Supply Chain Groups Module 09: Tracking and Monitoring Module 10: Supply Chain Event Management Certificate in Retail and Procurement Management Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Basics Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Taking Trends and Targeting Customers Effectively Module 08: Retail Psychology Module 09: Role of Procurement in an Organisation Module 10: The Purchasing Cycle Module 11: Purchasing Toolkits Module 12: Managing Competitive Bids Module 13: Supplier Relationship Management Module 14: Analysing and Reducing Risk in the Supply Chain Module 15: Management Skills for Leading Your Team Module 16: Improving Efficiency and Accuracy Module 17: Retail Brand Management Module 18: E-Procurement Module 19: Consumer Rights Act Logistics Management Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing Module 10: Transport Management Module 11: Negotiation Techniques Module 12: Customer Service and Logistics ________________________________________________________________________ Complete Career Guide for Import/Export :Supply Chain Management, Procurement & Logistics (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Import/Export. In addition to mastering the essentials of Import/Export, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Import/Export. Your dream career starts here! List of career guide courses included in Import/Export :Supply Chain Management, Procurement & Logistics With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Analyze and implement efficient supply chain strategies. Master retail management, buying, and pricing strategies. Develop procurement expertise, from purchasing cycles to supplier relationships. Excel in logistics management, including planning, sourcing, and distribution. Enhance negotiation techniques and customer service skills. Demonstrate proficiency in inventory planning, warehousing principles, and event tracking. ________________________________________________________________________ Accreditation All of our courses, including the Import/Export :Supply Chain Management, Procurement & Logistics With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Import/Export :Supply Chain Management, Procurement & Logistics With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for roles in supply chain and logistics management. Procurement enthusiasts seeking comprehensive knowledge. Retail professionals aiming to advance their career. Logistics aspirants interested in planning and distribution. Graduates seeking versatile skills for varied business sectors. Career path Supply Chain Manager - £40K to 60K/year. Procurement Specialist - £35K to 50K/year. Retail Manager - £30K to 45K/year. Logistics Coordinator - £25K to 40K/year. Warehouse Operations Manager - £35K to 50K/year. Certificates 12 CPD Accredited e-Certificates Digital certificate - Included 12 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Description: This Microsoft Project 2007 Beginners - Complete Video Course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage these project plans. It will provide you with the necessary skills to plan and schedule a building or construction project. The course focuses on setting up a project in MS Project, updating and revising project schedules, assigning resources and dealing with constraints. You will be shown how to create time-scaled diagrams (bar charts), resolve activity clashes / problems and update and monitor activity completion. You will learn to, Set up a project program, Input tasks, durations and milestones, Identify activity relationships and links, plant and material resources, Update the program, Monitor and compare progress on the program, Print out programs and reports, and more. So, basically this course gives you a basic introduction to Microsoft Project 2007. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Project 2007 Beginners - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Project 2007 Beginners - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started and Creating a Project Plan Getting Started with Microsoft Project 00:36:00 Creating a Project Plan 00:43:00 Managing and Finalizing A Managing Tasks in a Project Plan 00:38:00 Managing Resources in a Project Plan 00:36:00 Finalizing the Project Plan1 00:26:00 Mock Exam Mock Exam- Microsoft Project 2007 Beginners - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Project 2007 Beginners - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Nurturing Young Minds and Bodies: A Journey in Childcare and Nutrition Ever dreamt of making a positive impact on the lives of children? The Childcare and Nutrition course equips you with the knowledge and skills to become an exceptional caregiver, fostering both healthy growth and intellectual development. Imagine creating a safe and stimulating environment where children thrive while learning valuable life skills. This comprehensive program delves into essential areas like child development, nutrition planning, and responsible caregiving, empowering you to nurture happy and healthy young minds from infancy to early childhood. Learning Outcomes: Gain a comprehensive understanding of physical, cognitive, social, and emotional development across different age groups. Learn essential skills for creating a stimulating and secure space for children to play, learn, and grow. Develop the knowledge to plan balanced meals, address dietary concerns, and cultivate positive relationships with food in children. Discover effective strategies for managing behavior, promoting hygiene, and ensuring children's well-being. Learn about essential macronutrients, micronutrients, and how to meet the dietary requirements of growing children. Why You Should Choose Office Childcare and Nutrition Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Childcare and Nutrition is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Childcare and Nutrition is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Childcare and Nutrition Module 1: Introduction to Childcare and Nutrition Introduction to Childcare and Nutrition 00:24:00 Module 2: Understanding Child Development Understanding Child Development 00:24:00 Module 3: Keeping Children Healthy & Safe Keeping Children Healthy & Safe 00:32:00 Module 4: Day-to-day Child Caring Day-to-day Child Caring 00:19:00 Module 5: Macronutrients Macronutrients 00:18:00 Module 6: Micronutrients Micronutrients 00:18:00 Module 7: Child Nutrition Requirements Child Nutrition Requirements 01:01:00 Module 8: Child Nutritional Problems & Physical Activity Child Nutritional Problems & Physical Activity 00:23:00 Module 9: Children with Special Needs Module 04: Children with Special Needs 00:39:00 Module 10: Child Abuse & Protection Child Abuse & Protection 00:23:00 Module 11: Early Years Provision Module 06: Early Years Provision 00:19:00

Mindfulness and Couple Therapy Diploma Welcome to the Mindfulness and Couple Therapy Diploma, a specialized course that amalgamates the principles of mindfulness with the practice of couple therapy. In an era marked by heightened stress and relationship struggles, this course offers invaluable insights and hands-on techniques to bring about transformative change. Learning Outcomes: Develop a deep understanding of how mindfulness can alleviate stress, anxiety, and depression. Gain skills to implement mindfulness techniques for bad habits and pain management. Master mindfulness practices for enhancing sleep quality. Learn to apply mindfulness to navigate and mitigate relationship conflicts. Acquire a repertoire of mindfulness exercises tailored for couples. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Mindfulness and Couple Therapy Diploma: Mindfulness in Stress, Anxiety, and Depression: Learn how mindfulness practices can be a potent tool in managing and reducing stress, anxiety, and depression. Mindfulness for Bad Habits: Delve into the mechanisms of habit formation and how mindfulness can help in breaking negative patterns. Mindfulness for Pain Management: Explore the role of mindfulness in pain perception and management, including both chronic and acute pain. Mindfulness for Better Sleep: Understand the application of mindfulness techniques in improving sleep quality and battling insomnia. Techniques to Redirect Flow of Conflict: Acquire methods to employ mindfulness in resolving relationship conflicts, focusing on communication and empathy. Exercises for Couples: Discover a series of mindfulness-based exercises designed to improve connection, trust, and happiness in relationships.