Level 5 Diploma | Free QLS Endorsed Certificate | 12-in-1 Bundle | CPD Accredited | Lifetime Access
For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.
Project Management Practitioner Program - Project Resources Management: On-Demand This on-demand course is part of the Project Management Practitioner Program that has been designed to provide a general view of the theoretical concepts of traditional project management from a practical perspective presented by LeRoy Ward. Project managers need to address the transient relationships that develop when stakeholders move in and out of projects. Project managers must also be knowledgeable of their organization's human resource practices and apply them as appropriate within the project. This individual module shows how the Project Resources Management includes the processes to identify, acquire, and manage the resources needed for the successful completion of the project, as described by PMBOK® Guide - Sixth Edition. What You Will Learn At the end of this program, you will be able to: Describe the 6 process groups in Project Resource Management Describe the key concepts of resource planning Compare and contrast relevant organizational theories and structures Review Project Resource Management Knowledge Area Plan Resource Management Estimate Activity Resources Acquire Resources Develop Team Manage Team Control Resources
Project Management Practitioner Program - Project Resources Management: On-Demand This on-demand course is part of the Project Management Practitioner Program that has been designed to provide a general view of the theoretical concepts of traditional project management from a practical perspective presented by LeRoy Ward. Project managers need to address the transient relationships that develop when stakeholders move in and out of projects. Project managers must also be knowledgeable of their organization's human resource practices and apply them as appropriate within the project. This individual module shows how the Project Resources Management includes the processes to identify, acquire, and manage the resources needed for the successful completion of the project, as described by PMBOK® Guide - Sixth Edition. What You Will Learn At the end of this program, you will be able to: Describe the 6 process groups in Project Resource Management Describe the key concepts of resource planning Compare and contrast relevant organizational theories and structures Review Project Resource Management Knowledge Area Plan Resource Management Estimate Activity Resources Acquire Resources Develop Team Manage Team Control Resources
The Level 3 Award in Education and Training (RQF) qualification is a level 3 Award in Education & Training AET(former PTLLS) which has been regulated by the UK's Govt. and awarded by Focus, the UK's fastest-growing awarding organisation. Focus is a well-established awarding organisation governed by OFQUAL, ensuring professionalism and appreciation of the qualifications.
Our comprehensive short course will equip you with the knowledge and skills to understand the nature and role of organizational structure, explore different models of organizational structure, and understand the determinants and elements of organizational structure. Discover the types of organizational structure and gain a deep understanding of the nature of employee relationships within an organization. Enroll now and take the first step towards becoming a master of organizational structure. After the successful completion of the course, you will be able to learn about the following, Understand the nature and role of the Organisational Structure. Explain different models of Organisational Structure. Explore Organisational Structure's Determinants. Understand elements of Organisational Structure. Explore Types of Organisational Structure. Understand the Nature of Employees' Relationships. Our comprehensive short course will equip you with the knowledge and skills to understand the nature and role of organizational structure, explore different models of organizational structure, and understand the determinants and elements of organizational structure. Discover the types of organizational structure and gain a deep understanding of the nature of employee relationships within an organization. Enroll now and take the first step towards becoming a master of organizational structure. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Organisational Structure Self-paced pre-recorded learning content on this topic. Understanding Organisational Structure Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Business Owners Managers and Supervisors Human Resources Professionals Organizational Development Practitioners Management Consultants Project Managers Team Leaders Operations Managers Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Level 5 - Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access
Think and Grow Rich Mastermind Mentoring course - join us on this financial journey to really study wealth and riches and how the rich get richer and how you too can join them!
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In the dynamic business landscape of the UK, where over 5.9 million private sector businesses operate, effective key account management is crucial for organisational success. However, according to recent surveys, only 55% of companies have dedicated key account management programmes. Do you want to develop a comprehensive understanding of key account management strategies, combined with essential financial and accounting skills? This Key Account Management bundle offers a unique opportunity to enhance your expertise and unlock new career opportunities. This comprehensive bundle goes beyond the basics of account management. You'll explore the world of key accounts, learning how to identify them, develop strategic plans, and build strong relationships with key decision-makers (DMs). Master techniques for effective communication, negotiation, and account planning. Gain insights into positive psychology to understand and influence client behavior. This Diploma in Key Account Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Courses Are Included in this Key Account Management Bundle: Course 01: Key Account Management Course Course 02: Financial Modeling Using Excel Course 03: Diploma in Accounting and Bookkeeping Course 04: Theory of Constraints, Throughput Accounting and Lean Accounting Course 05: Level 3 Tax Accounting Course 06: Introduction to VAT Course 07: Level 3 Xero Training Course 08: Sage 50 Training Course 09: Purchase Ledger Course 10: Basic Business Finance Course 11: Budgeting and Forecasting Master the art of key account management and gain the financial expertise to become an invaluable asset to your organization. Enroll today and take your career to the next level! Learning Outcomes of Key Account Management Develop advanced strategies for effective key account management and client relationships. Master accounting and bookkeeping principles, including tax and VAT compliance. Gain proficiency in popular accounting software like Xero and Sage 50. Enhance financial management skills, including budgeting and forecasting. Learn lean accounting and theory of constraints principles. Develop a positive mindset and resilience through positive psychology techniques. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Key Account Management Get a free student ID card with Key Account Management Training program (£10 postal charge will be applicable for international delivery) The Key Account Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Key Account Management course materials The Key Account Management comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Course 01: Key Account Management Course Module 1: Introduction Module 2: Purpose of Key Account Management Module 3: Understanding Key Accounts Module 4: Elements Module 5: What Makes a Good Key Account Manager Module 6: Building and Delivering Value to Key Accounts Module 7: Key Account Planning Module 8: Business Customer Marketing and Development Module 9: Developing Key Relationships Module 10: The Importance of Record Keeping for Key Account Management Module 11: Internal KAM Aspects Module 12: The Value Proposition Course 02: Financial Modeling Using Excel Welcome to the Course! Get the Overview of What You'll Learn Planning your Financial Model Building a Model Template Projecting the Income Statement Projecting the Balance Sheet Projecting Cash Flows Advanced Financial Modeling BONUS LESSON: Top 5 Excel Features for Financial Modellers Course 03: Diploma in Accounting and Bookkeeping Chris Moore - 1. Introduction Chris Moore - 2. First Transactions Chris Moore - 3. T Accounts introduction Chris Moore - 4. T-Accounts conclusion Chris Moore - 5. Trial Balance Chris Moore - 6. Income Statement Chris Moore - 7. Balance Sheet Coursebook Introduction and TASK 1 TASK 2 Setting up the System TASK 3 a Setting up Customers and Suppliers TASK 3 b Creating Projects TASK 3 c Supplier Invoice and Credit Note TASK 3 d Customer Invoice and Credit Note TASK 4 Fixed Assets =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Sales Reps Account Managers Business Owners Entrepreneurs Career Changers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Key Account Manager Account Director Sales Manager Regional Manager National Account Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Key Account Management at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.
CPD Accredited, Interactive Short Course 2 or 3.5 hour hr sessions What are the autistic spectrum disorder, autism and asperger's syndrome? How can you best understand, and thus help, those affected? Course Contents of the shorter course: What is ASD Autism and Asperger's Syndrome Understanding those on the Spectrum How to approach and help those on the Autistic Spectrum Great for teachers and TAs in schools, and for those working in care with older people with ASD Benefits of this Short Course: About 1% of the population is thought to be on the Autistic Spectrum That is several children per nursery and primary school and a significant amount of young people in secondary schools Many with Asperger's Syndrome will also go to university The way they experience the world is very different to 'neuro-typical' people Understanding their condition helps to support them and give them the best chance