3600 Relationships courses in Addlestone delivered Online

Duration 4 Days 24 CPD hours This course is intended for Designed for individuals interested in obtaining information about the CBAP and CCBA exam process especially potential exam candidates interested in pursuing business analysis certification from IIBA in the next 3 to 6 months. Overview Review the 6 Knowledge Areas of the BABOK Guide and discuss the business analysis tasks performed in each. Understand the relationships between the business analysis processes and how each defines an important aspect of the business analysis discipline. Review key terms, business analysis techniques, and competencies important to business analysis. Discuss the 5 business analysis Perspectives presented in BABOK Guide, v3. Complete simulated exam questions to assess personal readiness for taking the exam. Obtain key tips and techniques for effectively preparing for and successfully completing the CBAP or CCBA exam. This course provides you with a clear and detailed understanding of the concepts covered within the CBAP© and CCBA© exams. You will gain valuable tips and techniques to help prepare, study, and assess your personal readiness. In addition, you will earn valuable professional development hours toward meeting the exam criteria. CBAP© and CCBA© Overview Discuss the benefits of professional certification Present the CBAP©/CCBA© eligibility requirements Explain the exam process Discuss the exam blueprints Understand the recertification process Introduction to BABOK© Guide v3 Define the purpose of A Guide to the Business Analysis Body of Knowledge© (BABOK© Guide) Present the structure/components of the BABOK© Guide Identify the six business analysis Knowledge Areas Discuss the supporting areas of the BABOK© Guide BABOK© Guide Key Concepts Define key concepts from the BABOK© Guide Present the Business Analysis Core Concept Model? Discuss the requirements classification scheme Explain Requirements and Designs Present the 5 Business Analysis Perspectives Business Analysis Planning and Monitoring Identify the 5 tasks in Business Analysis Planning and Monitoring Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Elicitation and Collaboration Identify the 5 tasks in Elicitation and Collaboration Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Requirements Life Cycle Management Identify the 5 tasks in Requirements Life Cycle Management Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Strategy Analysis Identify the 5 tasks in Strategy Analysis Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Requirements Analysis and Design Definition Identify the 6 tasks in Requirements Analysis and Design Definition Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Solution Evaluation Identify the 6 tasks in Solution Evaluation Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Underlying Competencies Describe and understand the importance of the underlying competencies (UCs) Understand how to prepare for questions about UCs on the exam Business Analysis Techniques More clearly understand the 50 techniques presented in the BABOK© Guide Understand how to study techniques for the exam Assess Your Readiness 1 hour mock-exam to assess personal readiness Strategies for Success Utilize 8 strategies for preparing for the CBAP© or CCBA© certification exams Develop study tools and a plan to assist you in preparing for the exams Understand the tools and resources available to help you be successful Wrap-up Take Your Questions Next Steps Additional course details: Nexus Humans BACP02 - Certified Business Analysis Professional (CBAP) Exam Preparation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BACP02 - Certified Business Analysis Professional (CBAP) Exam Preparation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Embarking on a journey into the world of feline fascination? The 'Cat Care and Dog Training Course' is an all-encompassing curriculum that is crafted under the supervision of industry experts and delves deep into the unique behavioural intricacies of cats, as well as touching upon the pivotal issues related to cat health care. Whether it's understanding the complexities of inter-cat aggression or the factors contributing to feline obesity, this course brings a treasure trove of knowledge right to your fingertips. But that's not all! For those dog lovers, finding the right 'dog training near me' has never been easier. This course seamlessly integrates vital components of dog training, ensuring you are well-equipped to foster harmonious relationships with both cats and dogs alike. Learning Outcomes Analyse and address various cat behavioural issues, from scratching behaviours to excessive vocalisation. Implement strategies to combat specific cat health challenges, including diabetes and dental diseases. Employ techniques to mitigate complex cat behavioural challenges such as obsessive compulsive disorder and redirected aggression. Understand and manage health concerns such as feline cognitive dysfunction and urinary incontinence. Implement preventive health measures for cats, including understanding vaccinations like rabies and feline distemper. Discover ways to enhance the immunity of your cat for optimum health and well-being. Gain insights into foundational dog training methodologies for harmonious pet integration. Why buy this Cat Care and Dog Training Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Cat Care and Dog Training Course you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Cat Care and Dog Training Course course for? This course is ideal for: Pet lovers aiming to gain deeper insights into cat behaviours and health issues. Individuals seeking a comprehensive understanding of both feline care and dog training. Aspiring pet trainers or carers wanting to broaden their expertise. Cat owners looking for practical solutions to common behavioural and health problems. Dog enthusiasts wanting to integrate foundational dog training knowledge into their skill set. Prerequisites This Cat Care and Dog Training Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Feline Behavioural Specialist: £30,000 - £45,000 annually Veterinary Nurse Specialising in Cats: £21,000 - £30,000 annually Animal Welfare Officer: £20,000 - £28,000 annually Professional Dog Trainer: £25,000 - £40,000 annually Pet Care Business Owner: £30,000 - £60,000 (depending on the size and location of business) Animal Shelter Manager: £28,000 - £40,000 annually. Course Curriculum Introduction Cat Behavior Issue 1: Scratching Behavior Scratching Behavior 00:07:00 Cat Behavior Issue 2: Intercat Aggression Intercat Aggression 00:05:00 Cat Behavior Issue 3: Attention Seeking Behavior Attention Seeking Behavior 00:08:00 Cat Behavior Issue 4: Petting Induced Aggression Petting Induced Aggression 00:05:00 Cat Behavior Issue 5: Redirected Aggression Redirected Aggression 00:07:00 Cat Behavior Issue 6: Separation Anxiety Separation Anxiety 00:08:00 Cat Behavior Issue 7: Obsessive Compulsive Disorder (OCD) Obsessive Compulsive Disorder (OCD) 00:05:00 Cat Behavior Issue 8: Urine Marking Urine Marking 00:09:00 Cat Behavior Issue 9: Excessive Vocalisation Excessive Vocalisation 00:08:00 Cat Behavior Issue 10: Spilling Water Spilling Water 00:04:00 Cat Behavior Issue 11: Destructive Chewing Destructive Chewing 00:05:00 Cat Behavior Issue 12: Fear in Cats Fear in Cats 00:09:00 Cat Behavior Issue 13: Play Aggression Play Aggression 00:07:00 Cat Health Problem 1: Seizures 1.1 Seizures: Ways to Identify 00:02:00 1.2 Seizures: Causes 00:02:00 1.3 Seizures: Ways to Manage 00:02:00 1.4 Seizures: Preventive Measures 00:01:00 Cat Health Problem 2: Obesity 2.1 Obesity: Ways to Identify 00:02:00 2.2 Obesity: Health Consequences 00:01:00 2.3 Obesity: Causes 00:01:00 2.4 Obesity: Ways to Manage 00:02:00 Cat Health Problem 3: Hearing Loss 3.1 Hearing Loss: Ways to Identify 00:02:00 3.2 Hearing Loss: Causes 00:02:00 3.3 Hearing Loss: Ways to Manage 00:03:00 3.4 Hearing Loss: Preventive Measures 00:01:00 Cat Health Problem 4: Feline Cognitive Dysfunction (FCD) / Memory Loss 4.1 FCD / Memory Loss: Ways to Identify 00:05:00 4.2 FCD / Memory Loss: Causes 00:01:00 4.3 FCD / Memory Loss: Ways to Manage 00:04:00 Cat Health Problem 5: Urinary Incontinence 5.1 Urinary Incontinence: Ways to Identify 00:01:00 5.2 Urinary Incontinence: Causes 00:01:00 5.3 Urinary Incontinence: Ways to Manage 00:03:00 Cat Health Problem 6: Arthritis / Joint Pain 6.1 Arthritis / Joint Pain: Ways to Identify 00:03:00 6.2 Arthritis/ Joint Pain: Causes 00:01:00 6.3 Arthritis: Ways to Manage 00:04:00 Cat Health Problem 7: Vision Loss 7.1 Vision Loss: Ways to Identify 00:05:00 7.2 Vision Loss: Causes 00:01:00 7.3 Vision Loss: Ways to Manage 00:03:00 7.4 Vision Loss: Preventive Measures 00:01:00 Cat Health Problem 8: Diabetes 8.1 Diabetes: Ways to Identify 00:03:00 8.2 Diabetes: Ways to Manage 00:02:00 Cat Health Problem 9: Cancer 9.1 Cancer: Ways to Identify 00:02:00 9.2 Cancer: Causes 00:03:00 9.3 Cancer: Preventive Measures 00:02:00 Cat Health Problem 10: Dental Diseases 10.1 Dental Diseases: Ways to Identify 00:03:00 10.2 Dental Diseases: Preventive Measures 00:02:00 Cat Health Problem 11: Fatty Liver Disease 11.1 Fatty Liver Disease: Ways to Identify 00:02:00 11.2 Fatty Liver Disease: Causes 00:02:00 11.3 Fatty Liver Disease: Ways to Manage 00:01:00 11.4 Fatty Liver Disease: Preventive Measures 00:02:00 Cat Health Problem 12: Heart Diseases 12.1 Heart Diseases: Ways to Identify 00:02:00 12.2 Heart Diseases: Causes 00:02:00 12.3 Heart Diseases: Preventive Measures 00:01:00 Cat Health Problem 13: Hyperthyroidism 13.1 Hyperthyroidism: Ways to Identify 00:03:00 13.2 Hyperthyroidism: Causes 00:01:00 13.3 Hyperthyroidism: Ways to Manage 00:01:00 Cat Health Problem 14: Kidney Diseases 14.1 Kidney Diseases: Ways to Identify 00:02:00 14.2 Kidney Diseases: Health Consequences 00:02:00 14.3 Kidney Diseases: Causes 00:01:00 14.4 Kidney Diseases: Ways to Manage 00:02:00 Cat Health Problem 15: Lactose Intolerance 15.1 Lactose Intolerance: Ways to Identify and Causes 00:02:00 15.2 Lactose Intolerance: Ways to Manage 00:03:00 Cat Health Problem 16: Feline Distemper Disease (Vaccination) 16.1 Feline Distemper Disease: Causes 00:02:00 16.2 Feline Distemper Disease: Health Consequences 00:01:00 16.3 Feline Distemper Disease: Ways to Manage 00:01:00 16.4 Feline Distemper Disease: Preventive Measures 00:02:00 Cat Health Problem 17: Rabies 17.1 Rabies: Ways to Identify 00:03:00 17.2 Rabies: Management & Prevention 00:04:00 Conclusion: Ways to Boost Immunity of your Cat Ways to Boost Immunity of your Cat 00:03:00

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