92 Relationship Therapy courses

Talk through issues Address personal problems Identify pain points Clarify the mindset and needs Relationship or psychotherapy Emotional tests Support and guidance Dating advice for singles or contemporary therapy Personalised worksheet and guidance sheet provided at end of session https://relationshipsmdd.com/product/one-face-to-face-session/

A Practical Introduction to Conflict Management for Project Managers

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Calling all cat lovers! Did you know that over 11 million cats share our homes in the UK, and their fascinating behaviour is a constant source of curiosity and amusement? Yet, despite their popularity, they often remain enigmas. Do you ever wonder why your cat meows incessantly at 3am, kneads your lap rhythmically, or hides in the bathtub for hours? This Feline Behaviour course delves into the fascinating world of feline behaviour and psychology, helping you decipher your furry friend's quirks and build a stronger, more fulfilling relationship. This bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPD Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. This Animal Care and Psychology Bundle Package includes: Course 01: Diploma in Exotic Animal Care at QLS Level 5 10 Additional CPD Accredited Premium Courses - Course 1: Animal Psychology Course Course 2: Veterinary Physiotherapy and Exercise Physiology Course 3: Animal Diet & Nutrition Course 4: Canine Communication Course Course 5: Feline Behaviour & Psychology Course 6: Equine Psychology Course 7: Healthy Horse and Stable Management Course 8: Wildlife Rescue and Rehabilitation Course Course 9: Pet First Aid Course 10: Personal Hygiene Course Learn about the evolutionary history of cats, their communication styles, and their unique instincts. Explore feral cats' adaptation skills, body language, and communication methods in this Feline Behaviour course. Gain insight into their diverse needs, emotional capacity, and cognitive abilities. This Feline Behaviour & Psychology course also provides knowledge on addressing common feline anxieties, understanding their behavior, managing multi-cat households, understanding feline law, responsible cat ownership, feeding strategies, obesity control, and managing cats' behaviour, pregnancy, and kitten care. In just 34 modules, you'll unlock the secrets of your cat's world. Enrol today and build a deeper, more fulfilling relationship with your furry companion. Learning Outcomes of Feline Behaviour & Psychology Understand the evolution and domestication of cats to appreciate current feline behaviour. Interpret feline body language and signals to better understand cat behaviour. Identify and resolve common feline behavioural issues using effective strategies. Learn strategies for managing feline behaviour in multi-cat households. Gain insights into the emotional and cognitive aspects of feline behaviour. Acquire skills to improve cat welfare, focusing on optimal feline behaviour. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Animal Behaviour Get a free student ID card with Animal Behaviour Training program (£10 postal charge will be applicable for international delivery) The Animal Behaviour is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Animal Behaviour course materials The Animal Behaviour comes with 24/7 tutor support *** Course Curriculum *** Diploma in Exotic Animal Care at QLS Level 5 Module 01: Introduction To Care And Animal Welfare Of All Species Module 02: Basic Animal Health Module 03: Hygiene Module 04: First Aid For Animals Module 05: Exotic Animals And Zoonotic Diseases Module 06: Learning About Horses Module 07: Learning About Birds Module 08: Caring Rabbits & Guinea-Pigs Module 09: Care Of Chipmunks, Chinchillas And Degus Module 10: More About Ornamental Fish Module 11: Taking Care Of Amphibians Module 12: Specific Information On Reptiles Advanced Diploma in Feline Behaviour & Psychology at QLS Level 7 Module 01: Domestication of Cats Module 02: Communication & Stress According to Origin Module 03: Sleeping & Toileting According to Origin Module 04: Hunting & Drinking Water According to Origin Module 05: Reproduction & Disease According to Origin Module 06: Another Type of Cats - Feral Cats Module 07: Understanding Feline Body Language Module 08: Understanding Common Behaviour Module 09: Understanding Cat Communication Module 10: Types of Feline Need Module 11: Do Cats Feel Love and Other Human Emotions? Module 12: How Smart Are Cats? Module 13: Why Do Cats Hiss? Module 14: Why Do Cats Purr? Module 15: Why Do Cats Rub Against Things? Module 16: Why Do Cats Scratch Things? Module 17: Why Do Cats Play with Their Prey? Module 18: Why Do Some Cats Become Anxious or Phobic? Module 19: Why Do Cats Roll on Their Backs to Greet People? Module 20: Why Do Cats 'Sulk'? Module 21: Why Do Cats Knead or Paddle with Their Paws? Module 22: Why Does a Male Cat Bite a Female's Neck While Mating? Module 23: Why Do Mother Cats Move Kittens? Module 24: Why Do Some Cats Howl, Especially at Night? Module 25: Cats and the Law Module 26: Bringing Your New Cat Home Module 27: Feeding and Controlling Obesity Module 28: Managing Your Cat's Behaviour Module 29: Keeping Your Cat Safe Module 30: Neutering - Family Planning for Felines Module 31: Pregnant Cats, Birth and Care of Young Kittens Module 32: Cats Living Together Module 33: How to Prevent Cat Conflicts in Multi-cat Households Module 34: When to Let Go =========>>>>> And 9 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Cat owners Veterinary professionals Animal welfare workers Pet service providers Feline enthusiasts Animal behaviourists Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Veterinary Care Pet Services Animal Welfare Feline Research Behaviour Consultation Wildlife Conservation Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Exotic Animal Care at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Description: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers. Who is the course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are willing to take customer relationship management and the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Customer Relationship is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service represented. Diploma in Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Diploma in Customer Relationship 00:20:00 Final Exam Final Exam- Diploma in Customer Relationship 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Build a stronger bond with your pet and learn about pet nutrition by enrolling in this Dog Whispering and Pet Nutrition Diploma Course. The course is ideal for pet owners, rescue shelter staff, dog trainers, dog behaviourists and dog breeders.  In the first section of this course, you will learn how to train your dog through expert dog whispering techniques that will explore the psychology of canines. These behavioural exercises will help you gain a better understanding of your dog's needs to create a loving and trusting relationship. The second half of the course will improve your knowledge of animal nutrition and the pet food industry, so you can safely make the switch to a healthier diet. Through case studies, explore what goes into processed pet food, discover healthy alternatives and understand what raw foods are safe. You will also learn the basics of dental hygiene, to ensure strong teeth and healthy gums. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Dog Whispering and Pet Nutrition Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Dog Whispering and Pet Nutrition Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Introduction Introduction to the Course FREE 00:04:00 Introduction to Natural Dog Whispering Course Overview 00:13:00 Dog Whispering 00:06:00 Natural Dog Whispering 00:13:00 The Canine Species Understanding the Canine Species 00:25:00 Global Problems 00:15:00 Natural Pet Diet and Nutrition The History of Pet Food 00:08:00 The Pet Food Industry 00:06:00 Main Ingredients of Pet Food 00:11:00 The Effect of Processed Pet Food 00:08:00 Switching Onto a Raw Diet 00:02:00 Cleanse and Detox 00:03:00 Raw Meaty Bones 00:05:00 Natural Pet Vitality 00:10:00 Fulvic Acid 00:10:00 Pet Food summary 00:03:00 Food RMB Diet Lottie 00:06:00 Dog Poo 00:03:00 Switching Diets First Two Weeks 00:08:00 Three Weeks Onward 00:08:00 RMB Other Factors 00:03:00 BARF 00:04:00 Dental Care 00:05:00 Cost Savings 00:05:00 Real Life Case Study Case Study - The Story of Bella Part1 00:10:00 Case Study - The Story of Bella Part2 00:05:00

Description Feng Shui Diploma The main principle behind FengShui is that things happening around us influence all of us. The circulation of life force energy, known as Ch'i, determines everyone's life. In other words, if we arrange our life in a particular way, we can surely choose to live the life we want. Certain arrangements and order in life can bring prosperity and happiness in life. As most people believe, FengShui is not merely about organising objects in a certain way. It is to do with the lifestyle. It is about choosing a way of life that is flowing towards positivity. FengShui can be applied to everything in one's life, including home, career and relationship. This diploma course in FengShui will help the learner understand everything about this Chinese art of better living. The course gives details about different types of FengShui and the different methods of arranging objects that would bring in a lot of change in the way life revolves around one. It will help the learner understand thoroughly about maximising one's energy and the ideal place to eat, sleep and work. The course will guide the learner to understand in detail the energy patterns in one's life and how to enhance one's positive energy. Once the learner completes this course, he or she will have ample knowledge about the different spots in one's home that offers good health, wealth, love, wisdom, a good career etc and how these aspects could be used to improve one's life. There are lots of opportunities for those who complete FengShui owing to the growing interest worldwide in this Chinese art. Besides individuals, several small and big business houses consult FengShui experts before venturing into new initiatives. A FengShui practitioner will be able to assist his or her client by suggesting ways to improve their health, wealth, career and relationships. One can find employment in FengShui companies or practice on their own. What you will learn 1: PRINCIPLES OF FENG SHUI 2: THE FIVE ELEMENTS 3: THE LATER HEAVEN SEQUENCE 4: PRINCIPLES 5: THE EIGHT COMPASS POINTS 6: MEDITATION AND THE NINE PALACES 7: HOUSE DIRECTIONS 8: FENG SHUI IN THE OFFICE ENVIRONMENT Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

This course will take you through the concepts of PMBOK (Project Management Body of Knowledge) and will prepare you for the PgMP certification exam. With the help of this course, you will be able to access the lesson-end quizzes and course-end assessments, which will prepare you for the certification exam.

🌟 Unlock the Secrets of the Human Body with Our Anatomy & Physiology Level 3 Diploma Course! 🌟 Are you fascinated by the intricacies of the human body? Do you have a burning desire to delve into the complexities of anatomy and physiology? Look no further! Our comprehensive online course, 'Anatomy & Physiology Level 3 Diploma,' is your key to unlocking the secrets of the human body and advancing your knowledge to new heights.   🔍 What's Inside: Unveiling the 10 Modules 📚 Module 1: Introduction to Anatomy and Physiology Lay the foundation for your journey by understanding the basics of the human body, setting the stage for deeper exploration. 🧪 Module 2: The Chemical and Cellular Basis of Life Explore the fundamental building blocks of life, delving into the fascinating world of cells and the chemical processes that govern them. 💪 Module 3: The Muscular System Flex your knowledge muscles as you dissect the intricacies of the muscular system, understanding how it powers our every move. ️ Module 4: The Skeletal System Bones tell a story! Uncover the structure, functions, and mysteries of the skeletal system that supports and protects our bodies. 🫁 Module 5: Respiratory System Breathe life into your studies as you explore the respiratory system, understanding how we inhale, exhale, and exchange the breath of life. 🧠Module 6: The Nervous System Connect the dots in the vast network of neurons, unraveling the complexities of the nervous system and how it controls every aspect of our being. 🔧 Module 7: The Endocrine System Dive into the hormone-driven world of the endocrine system, discovering how it regulates various bodily functions. 🤸‍️ Module 8: The Musculoskeletal System Bridge the gap between muscles and bones, gaining insight into the dynamic relationship that enables movement and stability. 🚰 Module 9: Urinary System Go beyond the surface and explore the role of the urinary system in maintaining balance and eliminating waste from the body. 👶 Module 10: Reproductive System Delve into the wonders of creation, understanding the complexities of human reproduction and the miracle of life.   🌐 Why Choose Our Course? ✅ Comprehensive Curriculum: Our course covers every nook and cranny of anatomy and physiology, ensuring you graduate with a well-rounded understanding. ✅ Flexible Learning: Study at your own pace, with 24/7 access to course materials, making it ideal for busy individuals or those balancing work and family. ✅ Expert Guidance: Benefit from the expertise of experienced instructors, ready to support and guide you through your learning journey. ✅ Interactive Learning: Engage with multimedia content, quizzes, and practical exercises to reinforce your understanding and make learning enjoyable.   🚀 Embark on Your Learning Journey Today! Don't miss the chance to elevate your understanding of the human body. Enroll now in our 'Anatomy & Physiology Level 3 Diploma' course and take the first step towards a more profound knowledge of the incredible machine that is the human body. Course Curriculum Module 1 Introduction to Anatomy and Physiology Introduction to Anatomy and Physiology 00:00 Module 2 The Chemical and Cellular Basis of Life The Chemical and Cellular Basis of Life 00:00 Module 3 The Muscular System The Muscular System 00:00 Module 4 The Skeletal System The Skeletal System 00:00 Module 5 Respiratory System Respiratory System 00:00 Module 6 The Nervous System The Nervous System 00:00 Module 7 The Endocrine System The Endocrine System 00:00 Module 8 The Musculoskeletal System The Musculoskeletal System 00:00 Module 9 Urinary System Urinary System 00:00 Module 10 Reproductive System Reproductive System 00:00

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00