19 Relationship Building courses in Bushey

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Introducing the “Why Do I Always End Up in Situationships?” Package: Your Solution to Avoid Heartbreak, Deception, and Being Used in Relationships Are you tired of constantly finding yourself in confusing and unfulfilling situationships? Do you long for a genuine and committed relationship but seem to attract partners who only want to keep things casual? Miss Date Doctor is here to empower you with the ultimate relationship coaching package designed specifically to break the cycle of situationships and protect your heart from being broken, used, or deceived. With our “Why Do I Always End Up in Situationships?” package, you will gain invaluable insights, practical tools, and personalized guidance to transform your dating life. Our team of experienced relationship coaches understands the complexities of modern dating and will help you navigate the treacherous waters to find genuine love and fulfillment. So, why should you invest in this package? Because it’s time to reclaim your power and create the love life you truly deserve. Here’s what you can expect: Comprehensive Relationship Assessment: Our expert coaches will conduct a thorough assessment to understand your dating history, patterns, and the factors that contribute to your attraction to situationships. By delving deep into your past experiences, we’ll identify any underlying issues that may be hindering your path to a committed relationship. Personalized Strategy Development: Based on the assessment results, we will create a customized action plan tailored to your specific needs and goals. This plan will serve as your roadmap, guiding you through each step of the process to break free from situationships and establish healthier relationship dynamics. Relationship Education and Skills Building: Knowledge is power, especially when it comes to relationships. Our package includes comprehensive educational resources and materials that cover a range of topics, including effective communication, setting boundaries, recognizing red flags, and fostering emotional intimacy. Armed with this knowledge, you’ll be equipped to make informed choices and build strong, lasting connections. Emotional Support and Guidance: Navigating the complexities of relationships can be emotionally challenging. That’s why our coaches are here to provide you with ongoing support and guidance throughout your journey. We’ll be by your side, offering compassionate guidance, helping you overcome setbacks, and celebrating your successes along the way. Role-Playing and Scenario-Based Coaching: To reinforce your newly acquired skills, we’ll engage in role-playing exercises and scenario-based coaching sessions. This hands-on approach will empower you to handle challenging situations confidently and make decisions that align with your relationship goals. Continuous Progress Monitoring: We believe in accountability and progress tracking. Throughout the coaching process, we’ll monitor your progress, provide feedback, and make adjustments to your strategy if needed. This ensures that you stay on track and continue making strides towards breaking the cycle of situationships. Don’t let situationships define your love life any longer. Invest in the “Why Do I Always End Up in Situationships?” package from Miss Date Doctor and take control of your romantic destiny. Say goodbye to heartbreak, deception, and being used in relationships, and say hello to genuine love, connection, and fulfillment. Enroll today and unlock the keys to a healthier and more satisfying love life. Contact Miss Date Doctor now to book your package and embark on a transformative journey towards building meaningful, committed relationships. Your happily ever after is within reach! 3 X 1 HOUR https://relationshipsmdd.com/product/why-do-i-always-end-up-in-situationships-package/

Introducing the “How to Keep a Relationship Strong and Happy” Package: Your Blueprint for Long-lasting Love, Respect, and Happiness Are you looking to build a solid foundation and keep your relationship thriving with love, respect, and happiness? Miss Date Doctor is delighted to present our exclusive “How to Keep a Relationship Strong and Happy” package. Designed to provide you with the essential tools and guidance, this comprehensive relationship coaching program will empower you to create a lasting and fulfilling bond with your partner. With our package, you’ll learn invaluable strategies to foster respect, effectively manage conflicts, maintain physical and emotional intimacy, cultivate empathy, and nurture love. We understand that every relationship is unique, which is why our experienced relationship coaches will tailor their expertise to address your specific needs and goals. Why should you invest in the “How to Keep a Relationship Strong and Happy” package? Because a strong and happy relationship requires effort, commitment, and the right knowledge. Here’s how our package can help: Cultivating Respect: Respect forms the foundation of any healthy relationship. Our package will guide you on how to establish mutual respect, communicate effectively, and create a safe and supportive environment where both partners feel valued and appreciated. By learning the principles of respect, you’ll build a strong bond that withstands the test of time. Conflict Management Strategies: Conflicts are inevitable in any relationship, but how you handle them can make all the difference. Our expert coaches will teach you effective conflict resolution techniques, helping you navigate disagreements with grace and understanding. By learning healthy communication styles and negotiation skills, you’ll resolve conflicts while strengthening your connection. Maintaining Physical and Emotional Intimacy: Physical and emotional intimacy are essential for a thriving relationship. Our package will provide you with practical tips and guidance to keep the spark alive, reignite passion, and deepen your emotional connection. You’ll explore techniques to enhance intimacy, explore each other’s needs and desires, and create a satisfying and fulfilling bond. Cultivating Empathy and Understanding: Empathy is the key to fostering understanding and compassion in your relationship. Our coaches will guide you through exercises and techniques to enhance empathy, helping you better understand your partner’s perspective, needs, and emotions. By cultivating empathy, you’ll foster a deeper connection and create a harmonious and supportive partnership. Nurturing Love and Connection: Love is a journey that requires nurturing and continuous effort. Our package will provide you with the tools and strategies to keep the love alive. You’ll explore ways to express love and appreciation, create shared experiences, and maintain a sense of adventure and excitement. Together, we’ll ensure that your relationship remains vibrant and filled with joy. Continuous Support and Guidance: Throughout your journey, our dedicated relationship coaches will provide ongoing support and guidance. You’ll have access to personalized advice, resources, and strategies to address any challenges that may arise. With our support, you’ll feel confident in navigating the ups and downs of your relationship and maintaining a strong and happy partnership. Invest in the “How to Keep a Relationship Strong and Happy” package from Miss Date Doctor today and embark on a transformative journey towards building a lasting and fulfilling relationship. Discover the secrets to love, respect, happiness, and connection that will enrich your lives for years to come. Contact Miss Date Doctor now to book your package and create a relationship that stands the test of time. Happiness and fulfillment await you and your partner. Don’t wait—start building the love you deserve today! 4 x 1 hour session https://relationshipsmdd.com/product/how-to-keep-a-relationship-strong-and-happy-package/

Additional specialist online training for anyone working with couples or helping with relationship issues… Accredited CPD: 4 hours Length: 8.45am–1.00pm (GMT) Live training delivered online – Join Jennifer Broadley on Tuesday 9th July 24 for another jam-packed session live online via Zoom. You will have plenty of opportunities to ask questions. Simply book your place and we will send you email confirmation – your Zoom link will be sent the day before the event. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties, so you will also get a recording for 2 weeks afterwards to maximise your learning. Can’t make this date, then please register your interest and we’ll let you know as soon as another date is available. This additional online training session gives us time to look in more depth at narcissism and what a relationship with a narcissist might look like In most cases, applying the skills and techniques learned in the Couples Therapy Online Masterclass is all that’s needed to help a couple move forward in their relationship. But sometimes additional knowledge is needed, as in the case of relationships where narcissism is a suspected factor, to help a therapist assess more quickly and meaningfully the relationship dynamic and specific challenges involved, thus allowing them to help the couple more effectively to find a constructive and compassionate way forward and out of their current difficulties. Why take this course The term ‘narcissist’ is often bandied about and narcissism is frequently covered in the media – but is this language over-used or misused? It’s great that awareness is being raised generally about narcissism and the impacts it can have on a relationship, but it’s important to be well informed. As a result of this increased awareness, more people are seeking information and answers to their own experiences, as well as about the causes of their own relationship difficulties and what they can do about them. As part of that process they may well seek some counselling or therapy so it’s important that, as therapists, our knowledge, skillset and stories are as up-to-date and relevant as possible to best serve our clients. If you already work with couples, in your private practice or employed role, and you want some more detailed insight into narcissism and how to spot it, as well as some of the additional relationship challenges it brings, this live online training is for you.. Jennifer gave a very informative response to my specific request for information relating to narcissismPAULINE, THERAPIST ATTENDING JENNIFER'S 'COUPLES THERAPY' COURSE What will you learn What is a narcissistic personality disorder (NPD) – and what are the criteria for clinical diagnosis What specific unkind or manipulative behaviours in relationships can be classed as narcissism – and when should we really not use that term Why the reports of narcissistic emotional abuse in relationships are significantly on the increase – and how (or whether) this parallels family, relationship and societal changes If it’s not narcissism, what else could be causing the dysfunctional relationship pattern? The truths and myths of the nature vs nurture debate in relation to NPD How to spot narcissism when both partners are in your therapy room How to spot NPD when only one partner is in your therapy room Why it’s usually the co-dependant partner, rather than the one with narcissistic personality traits, that instigates therapy How to support an abused partner to exit a narcissistic relationship – OR to remain in it if he/she won’t or can’t leave How to identify which needs are not being met for one or both partners of a couple – and strategies to quickly change that Tools and checklists to keep your clients emotionally and physically safe as you support a rise in their self-esteem, self-compassion and emotional needs being met more healthily The common language (media and social media) for NPD-related behaviours How to raise children (separately or together) when one parent has NPD – the critical Do’s and Don’ts Additional resources to steer your clients towards – plus recommended reading for you as a therapist And more… You will also have plenty of opportunities to ask questions and benefit from those asked by other people. Who is this course suitable for? Anyone who has previously attended our Couples masterclass 1-day workshop (live or in person). Anyone working with couples, perhaps as a relationship counsellor or through couples therapy, who would like a better understanding of narcissism and NPD, and ideas for helping couples deal with the challenges these bring. Please Note This course is not a substitute for therapy.

May Community Event - More information coming soon!!

June Community Event - More information coming soon!!

Event Description: The Year of YOU – No More Secrets Kick off 2025 with our first ORSC Community Event, The Year of YOU – No More Secrets! Building on the momentum from our Christmas Party and 12 Days of Christmas campaign, we’ll dive into visioning for the year ahead. Together, we’ll explore: 🌟 Which version of you will guide your journey in 2025 🎯 Vision boards or personal visions for the year 💡 A fun, collective-led experience full of connection and insight Details: 📅 Date: Monday, 13th January ⏰ Time: 5:00 PM – 6:30 PM GMT 📍 Location: Virtual on Zoom Register now to join us for fun, practice, exploration, and meaningful connection. We can’t wait to see you there!

February Community Event: Is There Space for Love in Organisations? In 2025, some leaders are fuelling the resurgence of a command & control culture traditionally associated with masculine energy. As the Global Landscape unfolds a critical question arises: Does love need to be honoured and valued within the commercial world? This month, we’ll explore how Relationship Systems Coaching can create space for love in the workplace. Love isn’t just a soft sentiment; it’s a driving force for connection, trust, and innovation. Together, we’ll redefine how organisations can thrive by balancing masculine energy with relational depth. Key questions we’ll address: What does love mean in a professional setting? How can love thrive alongside masculinity? Can masculinity be expressed in a loving, intentional way? What does “masculine aggression through a lens of love” look like in leadership and team dynamics? Using the ORSC Meta Skills Wheel, this event will demonstrate and explore how this tools can be used in leading and coaching with intentionality and relational awareness. Keith and Dylan will guide us through an interactive session, helping participants learn to: Identify and integrate key meta-skills to balance power and love. Lead with relational intelligence while navigating masculine cultural shifts. Bring new awareness to how love can empower rather than hinder organisational success. This event isn’t just a discussion—it’s a space for practice, reflection, and transformation. Whether you’re a coach, leader, or someone passionate about building healthier workplace dynamics, you’ll leave equipped to inspire positive change. 📅 Date: February 11th 📍 Location: Hybrid (Virtual and in-person options available) Save the date and join us for this thought-provoking, practice-rich session. Together, let’s reimagine the role of love in a changing corporate world.