Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access
Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Dentistry will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Dentistry will help you keep ahead of the pack. The Dentistry incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Dentistry will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Dentistry, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Dentistry course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Dentistry Bundle Consists of the following Premium courses: Course 01: Dental Assistant Course 02: Medical Receptionist: Responsibilities and Skills Course 03: Sterile Services Technician Training Level 4 Course 04: Medical Law Course 05: Wound Care Level 2 Course 06: Medical Transcription Course 07: Medication Administration Level 4 Course 08: GDPR in Healthcare Course 09: Workplace Mental Health First Aid and Advocacy Training Course 10: Immunisation Nurse Course 11: Infection Prevention Training As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Dentistry to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Dentistry: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. Curriculum of Dentistry Bundle Course 01: Dental Assistant Introduction to Dental Assisting General Dentistry Instruments Dental Office Management Oral Diagnosis, Treatment Planning and Dental Terminology General Handling and Safety of Dental Materials in the Dental Office Infection Control and Instruments Dental Radiology Paediatric Dentistry The Professional Dental Assistant Standards of Dental Practice in the UK Course 02: Medical Receptionist: Responsibilities and Skills Introduction to Healthcare and Receptionists Organise Schedules Maintaining Medical Records Effective Filing Systems in Medical Offices Confidentiality in a Medical Environment Time Management Medical Jargon and Terminology Maintaining Workplace Safety Information Technology in Health Care Legal aspects and Ethics Course 03: Sterile Services Technician Training Level 4 Introduction Universal Precautions The Laminar Air Flow Hood (LAF) 3 lectures Sterile Compounding Pharmaceuticals Demonstrations Compounding Pharmacy Math BONUS REVIEW OF THE STERILE COMPOUNDING PROCESS Course 04: Medical Law An Introduction to Medical Law Legislation on Access to Health, Medical Report, Treatment Legislation on Adult Support Legislation on Public Health and Health Service (Part 1) Legislation on Public Health and Health Service (Part 2) Legislation on Public Health and Health Service (Part 3) Legislation on Public Health and Health Service (Part 4) Legislation on Coronavirus Legislation on Mental Health (Part 1) Legislation on Mental Health (Part 2) Legislation on Abortion Other Legislation (Part 1) Other Legislation (Part 2) Course 05: Wound Care Level 2 The Wound Healing Process & Factors Delaying Wound Healing Types of Wounds and Their Treatment Dressing Wound Assessment Glossary Course 06: Medical Transcription Introduction to Medical Transcription The What, How, Who and Why of Medical Transcription Understanding Medical Reports Medical Language Boot Camp Formatting: The Basics Data Protection Course 07: Medication Administration Level 4 Introduction to Safe Handling of Medicines Legislation and guidance of medication management Principles of Safe and Appropriate Handling of Medicines Medication Risk Assessment Guidance Handling Medicines in Social Care Settings Consent to Treatment Requirements for Specific Services Levels of Care and Support Procedure for Handling Medication The Six Rights of Medication Administration Covert Administration of Medication Recording Procedures Storage of Medication Transfer and Disposal of Medication Drug Formulation and Ways of Taking It Course 08: GDPR in Healthcare Introduction to GDPR GDPR and Healthcare Setting General Data Protection Regulations Explained Lawful Basis for Preparation Responsibilities and Obligations Electronic Medical Records Rights and Breaches Course 09: Workplace Mental Health First Aid and Advocacy Training Introduction to Mental Health Overview of Mental Health First Aid Childhood and Adolescent Psychiatric Disorders Stress and Anxiety Disorders Schizophrenia Personality Disorders Mood Disorders Eating & Sleeping Disorders Self-Harm and Suicide Medication and Therapy in the Treatment of Mental Illness Social Attitudes to Mental Illness Mental Health Legislation and Services Mental Health in the Workplace Approach and React To People in Mental Health Crisis Course 10: Immunisation Nurse Introduction to Nursing Immunology and Immunisation Understanding Immune System in Nursing Vaccine and Vaccination Types of Vaccine Vaccine Safety Working in Different Healthcare Settings Effective Communication in Nursing Health and Safety in Nursing Hygiene in Nursing Infection Control Course 11: Infection Prevention Training Infection Prevention and Control Policy in the UK Principles of Prevention and Control of Infection Immunization Infections Spread by Food and Water Infections Spread by Animals and Insects, and Less Common Infections Found in the UK Infections & Diseases Spread by Person-to-Person Contact Infections Spread by Sexual Contact Infections Spread by Blood and Body Fluids CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Dentistry bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Dentistry is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Human Resource Management and Personnel Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Human Resource Management and Personnel Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Human Resource Management and Personnel Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Human Resource Management and Personnel Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :HR Management Course 02 :HR Virtual Interview Techniques Course 03 :Managing Online Meetings Course 04 :Decision Making in High Stress Course 05 :Supporting a Grieving Employee Course 06 :Working from Home Essentials Course 07 :Diploma in Emotional Intelligence and Resilience Course 08 :Customer Relationship Management Course 09 :Mental Health Support in Working from Home Course 10 :How to Create Positive Work Environment Course 11 :Supporting Health and Welbeing of Team Members Course 12 :Microsoft Excel Complete Training Course 13 :Receptionist Skills Course 14 :Office Skills Course 15 :Talent Management Course 16 :Goal Setting & Accomplishment Course 17 :Team Management Advanced Trainin Course 18 :Conflict Management and Crucial Communications Course 19 :Creative Thinking and Innovation Course 20 : Ethical Leadership Principles Course 21 :Risk Management: Risk Assessment & Analysis Course 22 :HR Crisis Communication Training Course 23 :Employment Law for HR Course 24 :Operations Management Course 25: Emotional Intelligence and Human Behaviour Course 26: Administrative Management Course 27: Managing Budgets Course 28: Business Analysis Course 29: Business Ethics for the Office Course 30: Diploma in Management Skills 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Course 08 :Boost Your Confidence and Self-Esteem Course 09 :Public Speaking Training Course 10 :Learn to Fight Procrastination Learning Outcome This tailor-made Human Resource Management and Personnel Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Human Resource Management and Personnel Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Human Resource Management and Personnel Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Human Resource Management and Personnel Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.
Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Basics of Data Science bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Basics of Data Science related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Basics of Data Science bundle will help you build a solid foundation to become a proficient worker in the sector. This Basics of Data Science Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Business Intelligence and Data Mining Course 2: Diploma in Data Analysis Fundamentals Course 3: Google Data Studio: Data Analytics Course 4: Statistics Course 5: Statistical Analysis Course 6: Statistics & Probability for Data Science & Machine Learning Course 7: Quick Data Science Approach from Scratch Course 8: SAS Programming Basic to Advanced Course 9: R Programming for Data Science Course 10: Python Data Science Course 11: Data Science & Machine Learning with Python Course 12: Microsoft Power BI - Master Power BI in 90 Minutes! Course 13: PowerBI Formulas Course 14: Excel Data Analysis Course 15: Excel Data Tools and Data Management Course 16: Master JavaScript with Data Visualization Course 17: Research Methods in Business Course 18: Fundamentals of Business Analysis Course 19: Financial Analysis Course 20: Financial Modeling Using Excel Course 21: Investment Analyst Course 22: Technical Analysis Masterclass for Trading & Investing Course 23: Understanding Financial Statements and Analysis Course 24: Strategic Planning and Analysis for Marketing Course 25: Stock Trading Analysis with Volume Trading Course 26: Time Management Training - Online Course Course 27: Complete Communication Skills Master Class for Life Course 28: Public Speaking Course 29: Minute Taking Executive Training Course 30: Receptionist Skills 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Course 6: Business English Perfection Course Course 7: Networking Skills for Personal Success Course 8: Boost Your Confidence and Self-Esteem Course 9: Public Speaking Training Course 10: Learn to Fight Procrastination Learning Outcome This tailor-made Basics of Data Science bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Basics of Data Science Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Basics of Data Science bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Basics of Data Science Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.
**24 FREE CPD Accredited Certificates Included** (25,000+ new jobs listed in Reed & LinkedIn) Dive into a well-rounded curriculum crafted to cover the essential aspects of Office Administration and Compliance Management - Career Track Diploma. From mastering the Administration Skills to understanding compliance regulations, we've got you covered! This bundle includes the following courses: Course 01: Admin, Secretarial & PA Course 02: Performance Management Course 03: Team Management Course 04: Microsoft Word, PowerPoint & Outlook Course 05: Health and Safety in the Workplace Level 2 Course 06: Workplace First Aid Training Course 07: Information Management Course 08: Facilities Management and Workplace Services Course 09: UK Employment Law Course 10: Meeting Management Online Course 11: Minute Taking Certificate Course 12: Document Control & Administration Skills for Receptionist Course 13: Touch Typing Course 14: Email Writing Course 15: Corporate Risk And Crisis Management Course 16: Public Speaking Course 17: Cross-Cultural Awareness Training Course 18: Equality, Diversity and Discrimination Course 19: Presentation Skills Course 20: Workplace Confidentiality Course 21: Decision Making and Critical Thinking Course 22: Workplace Productivity Course 23: Communication and Organisational Skills Course 24: Project Management: Six Sigma Key Features Accredited by CPD Instant e-certificate Fully online, interactive Office Administration and Compliance Management Skills courses with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases The Office Administration and Compliance Management Career Track Diploma Course offers a streamlined path for anyone looking to advance in administrative and managerial roles across a wide range of professional environments. This diploma brings together essential knowledge in office management, document handling, corporate communication, Microsoft Office tools, performance management, and UK employment law, all designed to support modern administrative functions with clarity and confidence. With a strong focus on communication, organisation, time efficiency, and leadership, this course also includes modules on public speaking, meeting management, email writing, and minute-taking—key areas that keep offices running smoothly. The added depth from areas such as team leadership, workplace safety, project methodology (including Six Sigma), and first aid equips learners with relevant knowledge for office-based roles. Whether you're updating your skills or moving towards a more senior position, this course provides a well-structured learning experience that aligns with current industry standards. How will you benefit from this Office Administration and Compliance Management Career Track Diploma? All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Each course within this Office Administration and Compliance Management Career Track Diploma Course Bundle is thoughtfully crafted to deepen your understanding of critical Office Administration and Compliance Management Skills concepts and arm you with theoretical knowledge and skills vital to Office Administration and Compliance Management Skills. CPD 240 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking versatile office administration and compliance management skills. Professionals aiming to excel in team leadership and management roles. Administrative assistants aspiring to enhance Microsoft Office proficiency. Employees desiring a comprehensive understanding of workplace health and safety. Those wanting to grasp UK employment law and its application. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Office Manager HR Administrator Facilities Coordinator Compliance Officer Executive Assistant Project Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
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