770 Quality Assurance (QA) courses in London delivered On Demand

Overview The Professional Crisis Management Certificate course provides comprehensive training in various aspects of business management, including operations management, business analysis, strategic analysis, project management, business development, performance management, risk management, quality management, communication skills, human resource management, customer service, and conflict management. Participants will gain the knowledge and skills necessary to effectively manage crises and navigate challenging situations in a professional setting. Learning Outcomes: Master the principles of effective business management. Acquire essential skills in operations management and business analysis. Develop proficiency in strategic analysis and project management. Understand the intricacies of risk management and recovery strategies. Enhance your communication, negotiation, and conflict resolution abilities. Why buy this Professional Crisis Management Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Professional Crisis Management Certificate you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Professionals aspiring to excel in crisis management roles. Business managers and leaders seeking to strengthen their skillset. Individuals aiming to transition into crisis management careers. Project managers looking to expand their knowledge. Anyone interested in gaining a comprehensive understanding of business operations. Prerequisites This Professional Crisis Management Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Crisis Manager: £30,000 - £70,000 per year Operations Manager: £30,000 - £60,000 per year Business Analyst: £25,000 - £50,000 per year Project Manager: £30,000 - £70,000 per year Human Resources Manager: £35,000 - £70,000 per year Quality Assurance Manager: £30,000 - £60,000 per year Course Curriculum Module 01: Introduction to Business Management Introduction to Business Management 00:25:00 Module 02: Operations Management Operations Management 00:24:00 Module 03: Introduction to Business Analysis Introduction to Business Analysis 00:14:00 Module 04: Strategic Analysis and Product Scope Strategic Analysis and Product Scope 00:28:00 Module 05: Project Management Project Management 00:19:00 Module 06: Business Development and Succession Planning Business Development and Succession Planning 00:24:00 Module 07- Business Process Management Business Process Management 00:44:00 Module 08: Planning & Forecasting Operations Planning & Forecasting Operations 00:21:00 Module 09: Performance Management Performance Management 00:18:00 Module 10: Management of Cash and Credit Management of Cash and Credit 00:19:00 Module 11: Managing Risk and Recovery Managing Risk and Recovery 00:26:00 Module 12: Quality Management Quality Management 00:21:00 Module 13: Communication Skills Communication Skills 00:25:00 Module 14: Business Environment Business Environment 00:16:00 Module 15: Organisational Skills Organisational Skills 01:16:00 Module 16: Negotiation Techniques Negotiation Techniques 00:16:00 Module 17: Human Resource Management Human Resource Management 00:19:00 Module 18: Motivation and Counselling Motivation and Counselling 00:19:00 Module 19: Customer Service Customer Service 00:16:00 Module 20: Time Management Time Management 00:40:00 Module 21: Conflict Management Conflict Management 00:14:00

Dive into the vital world of electrical safety with the 'PAT Training' course, a compelling blend of theoretical knowledge and regulatory compliance. Imagine possessing the power to ensure safety in every plug and cable, a guardian against the dangers of faulty electrical equipment. The course opens with an introduction to Portable Appliance Testing (PAT), leading you through the critical statutes that govern this essential practice. As you navigate through the modules, you become the sentinel of electrical safety, entrusted with the well-being of workplaces and public spaces. With each step forward in the curriculum, your mastery of risk assessment and hazard control strengthens, transforming you into a key player in maintaining operational integrity. Your journey advances with in-depth explorations into appliance classification, rigorous testing procedures, and meticulous reporting techniques. This is where you learn not just the 'how', but the 'why' behind each inspection and test, ensuring that every piece of equipment under your watch meets the highest standards of electrical safety. Learning Outcomes Comprehend PAT's significance and the legal frameworks that underpin it. Conduct thorough risk assessments and implement strategies to mitigate hazards. Classify electrical appliances and determine their maintenance requisites accurately. Perform detailed visual examinations and utilise testing instruments proficiently. Adhere to British Standards, adapting to recent modifications and maintaining meticulous records. Why choose this PAT Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the PAT Training Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this PAT Training course for? Aspiring safety professionals with a focus on electrical appliance compliance. Technical personnel responsible for workplace equipment maintenance. Compliance officers looking to expand their knowledge in electrical safety regulations. Engineers seeking a detailed understanding of PAT procedures and standards. Facility managers tasked with overseeing electrical safety and equipment integrity. Career path PAT Tester: £18,000 - £25,000 Health and Safety Officer: £25,000 - £40,000 Maintenance Engineer: £27,000 - £45,000 Electrical Compliance Officer: £30,000 - £50,000 Facilities Manager: £26,000 - £40,000 Quality Assurance Technician: £22,000 - £35,000 Prerequisites This PAT Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This PAT Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to PAT Introduction to PAT 00:25:00 Module 02: Relevant Statutory Provisions for PAT Relevant Statutory Provisions for PAT 00:25:00 Module 03: Safety Responsibilities & Maintenance Provisions Safety Responsibilities & Maintenance Provisions 00:20:00 Module 04: Risk Assessment Risk Assessment 00:30:00 Module 05: Reducing and Controlling Risks Reducing and Controlling Risks 00:30:00 Module 06: Electrical Units and Appliance Classification Electrical Units and Appliance Classification 00:20:00 Module 07: Equipment Coverage & Maintenance Needs Equipment Coverage & Maintenance Needs 00:25:00 Module 08: Initial Visual Examination Initial Visual Examination 00:25:00 Module 09: Instruments for Testing and Equipment Inspection Instruments for Testing and Equipment Inspection 00:20:00 Module 10: Electrical Installation Testing Electrical Installation Testing 00:35:00 Module 11: Lead & RCD Testing Lead & RCD Testing 00:20:00 Module 12: Safety Precautions in Electrical Testing Safety Precautions in Electrical Testing 00:30:00 Module 13: Reporting and Record-keeping Reporting and Record-keeping 00:25:00 Module 14: Testing for New or Used Equipment Testing for New or Used Equipment 00:15:00 Module 15: British Standards and Latest Changes British Standards and Latest Changes 00:25:00

Venture into the dynamic realm of operations management with our comprehensive course, crafted to mold you into a master of operational excellence. This educational odyssey starts with an introduction to the fundamentals of operations management, laying the groundwork for a deep dive into the intricacies of efficient and effective business operations. As you navigate through the modules, you will encounter the strategic world of project management, a cornerstone in driving successful business initiatives. Imagine orchestrating the symphony of business development, process, and supply chain management, harmonizing each aspect to create a seamless operational flow. This course meticulously guides you through advanced concepts like planning and forecasting, procurement, and manufacturing operations, each module building upon the last to create a robust understanding of the field. Delve into the critical areas of quality management, risk mitigation, and performance optimization. Towards the latter modules, the course enriches your managerial skill set, focusing on talent management, communication, negotiation, and conflict resolution, essential for navigating the complexities of the contemporary business landscape. Learning Outcomes Attain a solid foundation in operations management principles. Develop strategic project management skills. Master the essentials of supply chain and process management. Learn effective techniques in planning, forecasting, and procurement. Enhance skills in quality, risk, and performance management. Why choose this Operations Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Operations Management course for? Aspiring operations managers seeking comprehensive knowledge. Business professionals aiming to refine operational strategies. Individuals interested in a career in supply chain management. Managers looking to enhance their project management skills. Entrepreneurs seeking to optimize their business operations. Career path Operations Manager - £30,000 to £55,000 Project Manager - £33,000 to £50,000 Supply Chain Coordinator - £25,000 to £40,000 Quality Assurance Manager - £30,000 to £45,000 Risk Management Specialist - £35,000 to £55,000 Business Development Executive - £28,000 to £50,000 Prerequisites This Operations Management Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Operations Management Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Operations Management Introduction to Operations Management 00:23:00 Module 02: Project Management Project Management 00:22:00 Module 03: Business Development and Succession Planning Business Development and Succession Planning 00:27:00 Module 04: Process Management Process Management 00:26:00 Module 05: Supply Chain Management Supply Chain Management 00:23:00 Module 06: Planning & Forecasting Operations Planning & Forecasting Operations 00:23:00 Module 07: Procurement & Purchasing Management Procurement & Purchasing Management 00:23:00 Module 08: Manufacturing & Delivery Operations Manufacturing & Delivery Operations 00:19:00 Module 09: Quality Management Quality Management 00:23:00 Module 10: Managing Risk and Recovery Managing Risk and Recovery 00:29:00 Module 11: Performance Management Performance Management 00:21:00 Module 12: Talent Management Talent Management 00:20:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Negotiation Techniques Negotiation Techniques 00:19:00 Module 15: Conflict Management Conflict Management 00:17:00 Module 16: Stress Management Stress Management 00:19:00 Module 17: Time Management Time Management 00:40:00 Module 18: Business Environment Business Environment 00:19:00 Module 19: Business Writing Skills Business Writing Skills 00:39:00

Do you want to become a certified lead auditor for management systems? Do you want to learn how to plan, conduct, and report audits according to the ISO 19011 standard? Do you want to enhance your competence and credibility as an auditor? If yes, then this Certificate in ISO 19011 Lead Auditor at QLS Level 3 is for you. This course will prepare you for the Certificate in ISO 19011 Lead Auditor at QLS Level 3 exam. You will learn about the principles and practices of auditing, the requirements and clauses of ISO 9001:2015, and the skills and techniques of leading an audit team. You will also learn how to manage an audit programme, conduct an audit, and evaluate the competence of auditors. By the end of this course, you will be able to demonstrate your knowledge and ability to perform audits according to the ISO 19011 standard. Learning Outcomes By the end of this course, you will be able to: Explain the purpose and scope of ISO 19011 and ISO 9001:2015 Apply the principles of auditing to plan, conduct, and report audits Manage an audit programme and an audit team Conduct an audit using the process approach and the risk-based thinking Evaluate the competence and performance of auditors. Why choose this Certificate in ISO 19011 Lead Auditor at QLS Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Certificate in ISO 19011 Lead Auditor at QLS Level 3 for? Quality managers and professionals who want to improve their auditing skills and knowledge Internal auditors who want to upgrade their qualifications and certifications External auditors who want to provide auditing services to organisations Consultants and trainers who want to assist organisations in implementing and maintaining management systems Students and graduates who want to pursue a career in auditing and quality management Career path ISO 19011 Lead Auditor: £40,000 - £60,000 per year Quality Manager: £35,000 - £50,000 per year Quality Engineer: £30,000 - £45,000 per year Quality Assurance Specialist: £25,000 - £40,000 per year Quality Consultant: £30,000 - £50,000 per year Quality Trainer: £25,000 - £40,000 per year Prerequisites This Certificate in ISO 19011 Lead Auditor at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Certificate in ISO 19011 Lead Auditor at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to ISO 19011 Lead Auditor Introduction to ISO 19011 Lead Auditor 00:07:00 Module 02: Introduction to Management System Auditing Introduction to Management System Auditing 00:05:00 Module 03: Principles of Auditing Principles of Auditing 00:02:00 Module 04: Managing an Audit Programme Managing an Audit Programme 00:27:00 Module 05: Conducting an Audit Conducting an Audit 00:28:00 Module 06: Competence and Evaluation of Auditors Competence and Evaluation of Auditors 00:16:00 Module 07: ISO 9001:2015 ISO 9001:2015 00:10:00 Module 08: ISO 9001:2015 Clauses ISO 9001:2015 Clauses 00:07:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Step into the heart of the culinary world with our Food Safety & Hygiene course. This immersive journey is not just a learning experience; it's an odyssey through the art and science of safe and hygienic food handling. From uncovering the core principles of food safety to mastering the implementation of Food Safety Management Systems (FSMS) and Hazard Analysis and Critical Control Points (HACCP), this course is your passport to a realm where gastronomy meets safety. Engage in a transformative exploration of laws, regulations, and best practices that ensure the highest standards in food safety. With a blend of theory and practical insights, you'll emerge not just as a food enthusiast but as a guardian of culinary well-being. Learning Outcomes Grasp the foundational principles underpinning food safety and hygiene. Navigate the intricate landscape of laws, legislation, and industry regulations. Master the implementation of Food Safety Management Systems (FSMS) and HACCP. Detect and prevent contamination, ensuring the highest standards of food safety. Become adept at temperature control, waste disposal, pest management, and more. Why choose this Food Safety & Hygiene course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Food Safety & Hygiene course for? Aspiring chefs and culinary enthusiasts eager to ensure food safety in their kitchens. Professionals in the food and hospitality industry aiming to enhance their hygiene practices. Individuals seeking essential knowledge for supervisory roles in food establishments. Entrepreneurs and food business owners committed to maintaining high hygiene standards. Anyone passionate about contributing to a safer and healthier culinary landscape. Career path Food Safety Inspector: £25,000 - £35,000 Hygiene Manager: £30,000 - £45,000 Quality Assurance Specialist: £28,000 - £40,000 Food Safety Consultant: £35,000 - £50,000 Compliance Officer - Hospitality: £22,000 - £32,000 Restaurant Manager: £25,000 - £40,000 Prerequisites This Food Safety & Hygiene does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Food Safety & Hygiene was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Food Safety Introduction to Food Safety 00:07:00 Module 02: Roles and Responsibilities of a Food Supervisor and Policies Roles and Responsibilities of a Food Supervisor and Policies 00:06:00 Module 03: Laws and Legislation Laws and Legislation 00:08:00 Module 04: Introduction to Food Safety Management Systems (FSMS) and HACCP Introduction to Food Safety Management Systems (FSMS) and HACCP 00:06:00 Module 05: Implementation and Tools of FSMS Implementation and Tools of FSMS 00:06:00 Module 06: Food Poisoning Causes Food Poisoning Causes 00:07:00 Module 07: Detecting and Preventing Contamination Detecting and Preventing Contamination 00:07:00 Module 08: Hazard Control Hazard Control 00:05:00 Module 09: Food Poisoning in Detail and Illnesses Food Poisoning in Detail and Illnesses 00:06:00 Module 10:Food Toxins and their Prevention Food Toxins and their Prevention 00:07:00 Module 11: Food Handling Risks and Practices Food Handling Risks and Practices 00:05:00 Module 12: Temperature Control Temperature Control 00:06:00 Module 13: Recording Temperatures Recording Temperatures 00:04:00 Module 14:Spoilt Food and its Prevention Spoilt Food and its Prevention 00:08:00 Module 15: Design Aspects of Food Premises Design Aspects of Food Premises 00:07:00 Module 16: Waste Disposal, Cleaning and Disinfection Waste Disposal, Cleaning and Disinfection 00:06:00 Module 17: Pest Management Pest Management 00:08:00 Module 18: Training and Supervising Staff Effectively Training and Supervising Staff Effectively 00:05:00

Unveil the power of data through our captivating Basic Data Analysis course, where curiosity meets capability. Embark on a journey of discovery, exploring the intricacies of data and information analysis. Dive deep into various data analysis methods and tools, from exploratory data analysis to qualitative data analysis. Let us ignite your passion for deciphering insights hidden within data. In this course, you'll master the fundamentals of data analysis, gaining invaluable skills applicable across diverse fields. Explore modules covering the principles of process management and strategies for driving improvement through data-driven insights. From understanding variation to presenting performance data effectively, each module equips you with practical knowledge essential for success in data analysis jobs. So, if you are looking for data analysis courses, you've landed on the right page.  Learning Outcomes: Acquire proficiency in using data analysis tools such as Pareto charts, histograms, and control charts. Develop the ability to interpret performance data and identify patterns through exploratory data analysis. Gain a comprehensive understanding of variation and strategies to manage it effectively. Apply data-driven approaches to drive continuous improvement and enhance decision-making processes. Demonstrate proficiency in structuring performance measurement systems to optimize organizational outcomes. Why buy this Basic Data Analysis Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Basic Data Analysis there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Basic Data Analysis course for? Individuals eager to enter the field of data analysis. Professionals seeking to enhance their data analysis skills. Students interested in exploring the principles of process management. Anyone curious about leveraging data for informed decision-making. Individuals aiming to pursue data analysis jobs in various industries. Prerequisites This Basic Data Analysis does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Basic Data Analysis was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Data Analyst: £25,000 - £40,000 Per Annum Business Analyst: £30,000 - £45,000 Per Annum Financial Analyst: £30,000 - £50,000 Per Annum Market Research Analyst: £25,000 - £35,000 Per Annum Operations Analyst: £25,000 - £40,000 Per Annum Quality Assurance Analyst: £25,000 - £35,000 Per Annum Course Curriculum Basic Data Analysis Module 01: Introduction 00:02:00 Module 02: Agenda and Principles of Process Management 00:06:00 Module 03: The Voice of the Process 00:05:00 Module 04: Working as One Team for Improvement 00:04:00 Module 05: Exercise: The Voice of the Customer 00:03:00 Module 06: Tools for Data Analysis 00:07:00 Module 07: The Pareto Chart 00:03:00 Module 08: The Histogram 00:03:00 Module 09: The Run Chart 00:04:00 Module 10: Exercise: Presenting Performance Data 00:05:00 Module 11: Understanding Variation 00:06:00 Module 12: The Control Chart 00:06:00 Module 13: Control Chart Example 00:04:00 Module 14: Control Chart Special Cases 00:06:00 Module 15: Interpreting the Control Chart 00:10:00 Module 16: Control Chart Exercise 00:07:00 Module 17: Strategies to Deal with Variation 00:06:00 Module 18: Using Data to Drive Improvement 00:14:00 Module 19: A Structure for Performance Measurement 00:06:00 Module 20: Data Analysis Exercise 00:06:00 Module 21: Course Project 00:03:00 Module 22: Test your Understanding 00:17:00 Assignment Assignment - Diploma in Data Analysis Fundamentals 00:00:00

Embark on a transformative journey towards mastering the art of Lean Process and Six Sigma with our comprehensive Diploma course. Dive into efficiency and quality improvement methodologies through an engaging curriculum designed to equip you with practical skills and knowledge. Lean Six Sigma is more than just a certification; it's a pathway to revolutionising processes and driving organisational success. In today's competitive landscape, understanding Lean Six Sigma is essential for professionals seeking to enhance productivity and eliminate waste. Through our meticulously crafted modules, you'll unravel the intricacies of Lean principles, delve into the core concepts of Six Sigma methodology, and gain a profound understanding of how these approaches synergise to streamline operations and maximise value delivery. Whether you're a novice curious about what Six Sigma entails or a seasoned practitioner aiming to refine your expertise, this course caters to learners of all levels. Learning Outcomes: Grasp the fundamentals of Lean and its application in fostering a culture of continuous improvement. Master the Five Principles of Lean and adeptly identify value and eliminate waste in processes. Understand the intricacies of Six Sigma methodology and its Define, Measure, Analyse, Improve, and Control phases. Acquire practical Value Stream Mapping (VSM) skills and learn to optimise workflow efficiency. Develop the ability to lead Lean Six Sigma initiatives and drive tangible results within your organisation. Why buy this Diploma in Lean Process and Six Sigma at QLS Level 5 Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Diploma in Lean Process and Six Sigma at QLS Level 5 course for? Professionals seeking to enhance their skills in process improvement methodologies. Individuals interested in pursuing a career in quality management or operational excellence. Managers aiming to foster a culture of continuous improvement within their teams. Students eager to gain a competitive edge in the job market. Entrepreneurs looking to streamline their business processes for greater efficiency and profitability. Prerequisites This Diploma in Lean Process and Six Sigma at QLS Level 5 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Lean Six Sigma Consultant: £35,000 - £60,000 Per Annum Quality Assurance Manager: £30,000 - £50,000 Per Annum Operations Manager: £40,000 - £70,000 Per Annum Process Improvement Specialist: £30,000 - £55,000 Per Annum Supply Chain Analyst: £25,000 - £45,000 Per Annum Project Manager: £35,000 - £65,000 Per Annum Certification After studying the course materials of the Diploma in Lean Process and Six Sigma at QLS Level 5 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99. Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Diploma in Lean Process and Six Sigma Module 1: Understanding Lean 00:22:00 Module 2: The Lean Culture 00:19:00 Module 3: The Five Principles of Lean 00:10:00 Module 4: Value and Waste 00:19:00 Module 5: Value Stream Mapping (VSM) 00:19:00 Module 6: The Principles of Flow and Pull 00:14:00 Module 7: Overview of Six Sigma 00:11:00 Module 8: The Define Phase 00:18:00 Module 9: The Measure Phase 00:21:00 Module 10: The Analyse Phase 00:22:00 Module 11: The Improve Phase 00:21:00 Module 12: The Control Phase 00:14:00 Order your QLS Endorsed CertificateOrder your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Overview Lean six sigma one of the popular topic in the project management industry. One of the primary goals of any company is to achieve an efficient process. To attain this goal, Six Sigma Black Belt is the most effective methodology. This Six Sigma Black Belt course will assist you to grasp a solid understanding of the Six Sigma phases and prepare you for leadership roles. The job market is already saturated, and competition is fierce. But employers will always want to hire an employee who has skills to reduce cost and ensure quality. So having a Six Sigma certification will set you apart from the rest of the candidates for the next potential job or help you rank up positions in your current organisation. This Six Sigma Black Belt covers all the stages; Define, Measure, Analyse, Improve and Control (DMAIC). Throughout the course, you will learn how to manage DMAIC and maximise customer value while minimising waste. What are you waiting for? Sign up now for the Six Sigma Black Belt course and become the next change agent! Few of the many learning you will be taking from this Six Sigma Black Belt course are- Learn how to define a business problem from the customers perspective Apprehend how to set goals that will align with an organisation's vision Acquire knowledge about how to measure a problem in numbers or using data Grasp an understanding of how to dictate if a process is efficient or not Comprehend the concept of how to improve the process of implementation Gain knowledge on how to ensure the performance is going well with an organisation's goal Why buy this Six Sigma Black Belt - Advance Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Six Sigma Black Belt - Advance Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Six Sigma Black Belt - Advance Diploma course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Six Sigma Black Belt - Advance Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Six Sigma Black Belt - Advance Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Completing the Six Sigma Black Belt course will make way for different career opportunities such as- Senior Project Manager Quality Assurance Manager Six Sigma Process Consultant Senior Business Process Analyst Process Improvement Manager For these career opportunities, the average salary generally varies from £35,000 to £75,000 a year. Course Curriculum Section 01: Introduction Course Overview 00:08:00 Introduction 00:15:00 Introduction Part 2 00:17:00 Section 02: Define Define 00:25:00 Define Part 2 00:20:00 Section 03: Measure Measure 00:13:00 Measure Part 2 00:28:00 Measure Part 3 00:24:00 Measure Part 4 00:17:00 Measure Part 5 00:17:00 Measure Part 6 00:26:00 Measure Part 7 00:24:00 Measure Part 8 00:10:00 Section 04: Analyze Analyze 00:14:00 Analyze Part 2 00:17:00 Analyze Part 3 00:28:00 Analyze Part 4 00:18:00 Analyze Part 5 00:35:00 Analyze Part 6 00:27:00 Analyze Part 7 00:38:00 Analyze Part 8 00:42:00 Analyze Part 9 00:33:00 Analyze Part 10 00:15:00 Analyze Part 11 00:15:00 Analyze Part 12 00:16:00 Section 05: Improve Improve 00:23:00 Improve Part 2 00:12:00 Improve Part 3 00:10:00 Improve Part 4 00:23:00 Improve Part 5 00:15:00 Control 00:17:00 Control Part 2 00:08:00 Section 06: Case Study Case Study 00:10:00 Section 07: Conclusion Conclusion 00:04:00 Resources Resources - Six Sigma Black Belt - Advance Diploma 00:00:00 Assignment Assignment - Six Sigma Black Belt - Advance Diploma 00:00:00

Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes Understand the core principles of ITIL and ITSM, including the CSI model. Develop insights into effective Organizational Change Management. Learn to foster impactful communication strategies within IT service management. Acquire the ability to measure and utilize metrics for IT service enhancement. Integrate CSI strategies effectively within ITIL and organizational practices. Why choose this ITIL Practitioner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this ITIL Practitioner course for? IT professionals seeking to expand their ITIL knowledge. Managers overseeing IT service management teams. Change agents responsible for implementing IT service improvements. Individuals aspiring to integrate ITIL practices within their organizations. Analysts focused on service management metrics and performance. Career path ITIL Practitioner: £35,000 - £60,000 IT Service Manager: £40,000 - £70,000 Change Manager: £45,000 - £65,000 ITIL Consultant: £50,000 - £75,000 Quality Assurance Manager: £40,000 - £60,000 Performance Analyst: £30,000 - £50,000 Prerequisites This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking 00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary 00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice 00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking 00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00 Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00 Use Metrics & Measurement Summary 00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL 00:25:00 CSI Approach, PRINCE2 & RESILIA 00:06:00 Integrating CSI with ITIL & Beyond Summary 00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00