Name: Business Writing 1 Day Workshop in Teesside
Price: 595 GBP
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golden circle tuition

London

The Golden Circle is a community of exceptional educators. We understand how important education is in a child’s development and that the right teacher can make all the difference. That’s why we work closely with families to fully understand the needs of each child and tailor our process precisely to reflect individual requirements. We personally match our students with inspiring, qualified teachers who accelerate learning in a supportive one-to-one environment. Since founding The Golden Circle in 2017, it has been a privilege to play a role in the educational journey of so many students. Our students perform excellently in exams, and enjoy more success at leading universities, but it is their personal growth which makes The Golden Circle such a rewarding place to teach. As mentors, as well as educators, we help our students to develop the key qualities of Courage, Critical Thinking, Compassion, Growth Mindset and Self-Reflection. We are inspired by tradition, but not constrained by it. Our co-curricular lessons enable students to discover entrepreneurship, mindfulness, and global citizenship. The Golden Circle’s modern approach to tutoring and home schooling takes a traditional UK education into the 21st century. If this strikes a chord with you, then we are the right team for you. I welcome you to join us and unlock your child’s academic potential. Hannah Titley BA (Hons), MA, MA (Oxon), PGCE COURAGE Courage is having the strength to tackle challenges – in academia and in life. It’s having the confidence to face a subject that feels daunting and ask questions when you don’t understand. Academic courage empowers students to choose difficult problems and risk making mistakes. We work with students on their Maths courage, their Science courage, their Shakespeare courage, their public speaking courage. By cultivating courage in a supportive learning environment, our students feel safe to ask questions and rise to academic challenges. CRITICAL THINKING Critical thinking is a way to analyse complex issues and articulate ideas. It is a lens through which to understand the world, by appreciating different perspectives and value frameworks. Through discussion and debate, we teach students to think critically and confidently articulate their ideas. Our teaching approach seeks to liberate students from unthinking conformity. COMPASSION Compassion is feeling empathy for others and responding with kindness. Too often moral development is valued as ‘lesser’ than academic success. However, the two come hand in hand. Treating yourself with compassion builds self-esteem, motivation, and confidence. Showing empathy towards others is an important communication skill. We welcome students and teachers from diverse backgrounds. In lessons, we model compassion and use positive affirmations to nurture our students’ self-belief. GROWTH MINDSET Growth mindset is the conviction that intelligence is learned. It enables students to reshape the narrative by which to excel in exams and in life. A growth mindset leads to a desire to learn, to embrace challenges, persist in the face of setbacks, and see effort as the path to mastery. Cultivating a growth mindset is at the heart of what we do. SELF-REFLECTION Self-reflection is taking the time to explore your own thoughts, behaviours and emotions. Without it, we miss learning opportunities. In an academic context, it enables students to identify strengths and weaknesses and evaluate their progress towards goals. Teaching the art of self-reflection is integral to our lessons. We provide detailed feedback on assignments and facilitate self-reflection discussions. Our weekly progress reports guide students to where they should devote their attention. Together, self-reflection and teacher feedback, leads to deeper learning. OUR COMMUNITY Our unique community is made up of dedicated parents, students, and over 300 qualified teachers. Our teachers have strong academic backgrounds, UK teaching qualifications, and a minimum of two years of experience teaching in the classroom. Many are also GCSE and A Level examiners. FOUNDER & MANAGING DIRECTOR HANNAH TITLEY Hannah founded The Golden Circle in 2017 after qualifying as a teacher through the Teach First programme. Teaching in the classroom showed that school doesn’t work for everyone. For children who are talented in sports, art, or music, or who require extra academic support or challenge, school doesn’t bring out their best. Born in Manchester, Hannah was educated at Altrincham Grammar School for Girls before reading Biological Sciences at New College, Oxford University. She holds a first class Master’s degree from King’s College London and PGCE teaching qualification which is rated ‘Outstanding’. In addition to teaching, Hannah has worked as a Researcher for Oxford University and Reform think tank. She is Director of the Home Schooling Association and continues to teach Science at Key Stage 4 and 5. She speaks regularly at education events and provides written commentary for national media including the BBC, The Times, Telegraph and The Guardian. HEAD OF OPERATIONS LYDIA TITLEY Lydia is originally from Manchester and completed her secondary education at Altrincham Grammar School for Girls. Following this, her interest in French language and culture led her to the University of Bath, where she completed a BSc in International Business Management and French. Lydia took the opportunity to spend a year in Paris where she attended the prestigious business school of ESCP Paris, studying a bilingual Master’s in Management, and worked as a European Account Manager at an international Marketing and Publishing firm. Lydia joined The Golden Circle team in 2018, where she holds the role of Head of Operations. In her spare time, Lydia enjoys yoga and is currently completing a Mindfulness Teacher Training course. She has a keen interest in the arts, theatre and travel. FOUNDER’S PUBLICATIONS POLICY REPORTS How To Run A Country: Working Age Welfare (June 2015) Employment and Support Allowance: The Case For Change (December 2015) Working Welfare: A Radically New Approach to Sickness and Disability Benefits (February 2016)Stepping Up, Breaking Barriers. Transforming Employment Outcomes For Disabled People (July 2016) PODCASTS BBC Woman’s Hour, Electing To Home School (March 2021) The Study Buddy, At Home With Learning: A Look At Alternative Education Provision (April 2021) NEWSPAPER ARTICLES The Telegraph, Meet the families choosing elite home-schooling (September 2018) The Telegraph Luxury, How to raise an alpha kid: the parent’s guide to home schooling (May 2020) Tatler, The gold standard of home schooling (February 2021) OUR LOCATIONS

university of exeter

Exeter

At the University of Exeter we combine teaching excellence and high levels of student satisfaction with world class research at our campuses in Exeter and Cornwall. We are a member of the Russell Group of leading research-intensive universities. Our success is built on a strong partnership with our students and a clear focus on high performance.

code red the empowerment project

London

The founder, Calvin E J Wilson LLM (LSE), is a Barrister who has a longstanding interest in educating students, young adults, and their parents on the workings of the criminal justice system. The Empowerment Project Qualifications and Studies Barrister at Law, Inns of Court, School of Law, United Kingdom Attorney at Law Supreme Court of Trinidad and Tobago Senior Crown Prosecutor, Crown Prosecution Service, United Kingdom Banker, Bank of Commerce, Trinidad and Tobago Master of Laws (Commercial) London School of Economics Bachelor of Laws University of London The Empowerment Project Experience Post graduate education and training in the law, with valuable experience on the frontline of the Criminal Justice System including almost eight years prosecution experience at the Crown Prosecution Service and the Criminal Courts, and operational experience with advising Teams at New Scotland Yard. Devised and successfully delivered this series of workshops and has conducted mentoring, motivational speaking and awareness raising sessions at Youth Clubs and Community Centres around London. Direct contacts with officers of the Met Police at ranks of Constable, Sergeant, and Inspector. Guidance and mentoring experience with black young adults. The Empowerment Project Skills Strong professional, administrative, managerial, and creative skills. Resolute adherence to good governance, accounting and auditing best practices. Devising and implementing new and improved working arrangements and innovative projects. Unique skill set that is critical to the effective leadership and delivery of the objectives of Code Red Empowerment. Established Consulting firm Calvin Wilson and Associates, which offers strategic and public affairs advice to governments and the private sector globally, on anti-money laundering and combatting the financing of terrorism issues, and on preventing trans-national criminal gangs from preying on young people. Founded The Empowerment Project The Empowerment Project Books Author of the book “Voices from Violence. A Woman’s Journey to Self-Healing” which is presented to audiences in the Readers Theatre format by CODE RED Ensemble, as an advocacy vehicle to empower young girls and women and to sensitise boys and men in order to reduce or eliminate the level of violence globally. Desilu Banton desilu banton I was born in Dulwich Hospital, East Dulwich Grove,SE22 3PT, on 11th December 1961. I began my life in a house at 102 Railton Road, Herne Hill,SE24 OET, on the ‘Front Line’ of ‘Brixton’, London. What I remember most of my childhood is drawing, drawing all the time, every opportunity. My father loved music and loved to dance. We would dance together. My mother designed clothes and was a dressmaker and cake baker. My parents had arrived in England in 1954 from Jamaica and lived in the Brixton area. They lived on Concannon Road from around 1955 and moved to Railton Road in 1959 after they had wed at the church at Santley Street, around the corner of Concannon Road. Today I live by my painting and continue in my mothers’ and fathers’ legacy as a creator. I am open to producing works of art by commission. painting Painting is expression, a way of me talking with everybody else about how I feel, like a bluesman would play his blues. The whole thing is about feeling. Painting is blues. I paint those feelings that are from inside my head, from inside my soul. The spiritual part of all this is the heritage, the thing that comes from my ancestors, the ingredients that everybody talks about when they talk about the past, where we all come from, which is DNA, the genes. What I am doing is recording the memory that comes to me from nature, along with the music that came from West Africa and the Atlantic experience, all of it, and what I do then is give it form, give it some skin, textures and colours, the whole thing is like an umbilical cord that has not lost its life force, it is the whole nine yards. Jackie Burton Jackie Burton Born and raised in West Yorkshire, I took a trip to London in 1983 and have remained here since then. I am a black woman, a Christian and a mother. A retired Social Worker, I have a passion for children, young people and their families. Over the last 40 years I have had roles in church including youth leader and Pathfinder club leader as well as teaching in children’s Sabbath school & children’s church. It was my joy, to find the most creative and interesting ways to engage children and young people with so many varied learning styles. Over the last 12 years of my career I was a Team Leader for a local authority Fostering Service; having responsibility for facilitating training, assessing foster carers and placing children from diverse and challenging backgrounds with those carers. Life-long learning is part of who I am and I started becoming more interested in paper crafts when my now, 25 year old son was around 3 years old. We started to make cards for every occasion and stopped buying them from the shops. Paper crafts opened the door to so many other crafting pursuits and my love for crafting has only grown since then, from wedding decoration, decoupage & canvas art to knitting & simple sewing, I have done many and various and still do. Nothing pleases me more than sharing my love for something with others, and creative crafts is certainly one of those very many things. I have done this via children’s craft workshops; transforming spaces for Vacation Bible School (VBS); school holiday clubs; card making workshops for children and adults. If it includes crafting, I will consider it. Currently I am involved in a weekly Craft Café project where we are using hobby crafts to support people in our community who may be lonely, socially isolated or feeling low. Sr Josephine Udie MP, MSc, GC HDip, NP Reverend Sister, Steer Right Project Coordinator, Power Coach Expert, Health Care Professional Reverend Sister, Steer Right Project Coordinator, Power Coach Expert, Health Care Professional Sister Josephine is passionate about the dignity of the human person. As a trained Power Coach and Health Care professional, Sister enjoys using her skills to coach, support and empower children and families to become who they are meant to be. Steer Right is a charity for which Sister Josephine is Project Coordinator, uses the strap line Little help Big Difference to highlight the effectiveness of what a small amount of intervention can do. Amari Smith-Foster Amari Smith-Foster I am a mental health advocate and a student counsellor. I am extremely passionate about mental health and well-being. After battling with my own mental health, being sectioned at just 13 and becoming part of the system, I am using those same life experiences to help others overcome. My story, my pain and this rollercoaster of a journey has given me great insight to help others and make a change. Me speaking up and using my voice, allows so many others, old, young, male, and female to feel heard, to feel seen. Now I am in a position, I have promised myself , it is pivotal that I make a change for the mental health system. My social profiles: Instagram: https://www.instagram.com/accounts/onetap/?next=%2F LinkedIn: https://www.linkedin.com/in/amari-smith-foster-26a68417b/ Youtube: https://www.youtube.com/channel/UCPMHXb5U40E0Zw1B3h4vcJg Please feel free to contact me should there be any issues. Norman Mine Norman Mine Norman Mine is an Italian-born London based multidisciplinary artist whose practice encompasses visual art, acting and social work. Using autobiographical scenarios as a starting point, Mine's practice expands into fantasy and delusion and in his alter-ego, Dino Desica, an aspiring Italian actor who exists only through a video format, as "performance to camera", becoming an ephemeral simulation of the self. Mine's practice explores the infinite possibilities of the self, the authenticity and the structures of inclusion and exclusion in which it is constructed. For the past three years Mine has run creative workshops co-working with people of different generations, backgrounds, and abilities; developing a specific approach that unsettles the scenario in which participants perform to stimulate creativity and imagination as an opportunity to navigate within. Mine has obtained a Masters Degree in Fine Art at Goldsmith College in 2018. His work has been shown at Performance Istanbul (2021), disORDER Live Collective (2020), Deptford X (2019), The Koppel Project (2019), Platform1 Gallery (2018), Art Night London (2017). He was a recipient of the DYCP grant, Art Council England (2021). In 2022 Mine has founded Norwood JunkAction, an eco-community art project based in Croydon, London. Diana Wilson Diana Wilson Diana Wilson is an Executive and Life Coach professional as well as a Psychodynamic Counsellor, who in parallel, has enjoyed a substantial career in Education and Training and Development across Schools and local Government. Diana is fluidly proficient in a myriad of modalities with a keen focus on Cognitive Behavioural Coaching. She offers leading-edge, inspirational coaching that stimulates thinking, accelerates transformation, and empowers clients to accomplish their aspirational goals. My social handles: Website: www.dwcoach.co.uk LinkedIn: linkedin.com/in/diana-wilson-564a6941 Richmond Trew Richmond Trew A Professional Trainer/Workshop Facilitator with 25 years’ experience of working in communities and custodial settings nationally and internationally. He is also a recording & performing artist fronting the collective Abstract Word and currently has Publishing & Production contracts with (Peer Music LTD-MAP Music). Richmond also leads a group of free-lance Arts Practioners under the name of Journeyman Arts (Using the Arts to share & pass on Knowledge). He also Runs 492 Korna Klub next generation Ltd that runs live improvised drama weekly on Galaxy Radio.

as mentoring

Ealing Green,

Aeryn Priyanu , Employment Consultant Aeryn has always had an interest in language and communication. Starting her early career in teaching English as a foreign language, she went on to shadow a Speech and Language Therapist and this started her interest in working with people on the autism spectrum. She worked in primary schools as a Learning Support Assistant then moved on to work for the National Autistic Society in a day centre. Aeryn started off as a Support Worker, moving up to become Deputy Manager of the day service. She supported individuals in their daily life and helped them gain work experience and vocational skills. As well as working as a consultant with AS Mentoring, Aeryn works in a college for young people with autism, facilitating individuals with functional and social aspects of life, supporting students to meet their targets and maintain long life independent living skills. Photo of Alan Alan Castellaro, Employment Consultant Alan's interest in Autism began when he attended St Andrew's primary school in Chinnor, Oxfordshire, one of the first schools in the country to teach Autistic children one to one. In 2009 he volunteered on a project for Kith and Kids supporting a young man with Autism and they have remained in regular contact ever since. He then worked for 4 years with Dimensions as an Assistant Service Manager of a residential home for adults with severe physical disabilities and Autism. For the last 4 years he has worked for Ambitious About Autism starting off as a Learning Behaviour Specialist and moving up to become a Learning Support Co-ordinator, and was instrumental in helping set up Ambitious College, London's first College for young adults with Autism. He has a BA Hons in Writing and Publishing and has a rich and varied employment history to draw upon. Photo of Alice Alice Mitra-Hall, Employment Consultant Alice previously worked for The National Autistic Society where she ran a Day Centre and facilitated a weekly social group. During this time Alice supported adults on the spectrum to develop their independent living and social skills, as well as supporting service users to apply for and attend college and work schemes, CV writing and interview practice. Alice has a BA Hons degree in Psychology and has also worked in a number of schools supporting teenagers with autism and has provided specialist individualised support for a family for over 10 years. Photo of Amira Amira Hassan, Employment Consultant Amira has been a mentor at AS Mentoring for 4 years. Amira has a variety of clients for both workplace and job-seeking support. After completing her PhD in Neuroscience from Imperial College London, Amira decided to be involved with AS Mentoring full time and is currently managing the Workshops Programme, overseeing the development and online delivery of workshops and group events throughout the year. Amira is warm and friendly, providing individual, autism-specific support and advice. Photo of Anna Anna Roads, Employment Consultant Anna spent 24 years in the investment management sector, working in sales, marketing, product development and client relationships for a number of blue chip firms including Lazards, Fidelity and Goldman Sachs. She developed successful business relationships with large corporates, consultancies and public sector organisations. In her leadership roles, she also enjoyed coaching and developing careers for younger team members. These are skills and contacts she brings to ASM clients. Over the past 6 years she has developed a number of voluntary roles; relaunched the local NAS branch as Chair (2011-2015), served on a local parents special needs forum (2012-2014), been elected a parent governor at a special needs school and worked as a volunteer mentor on a Research Autism Project. Her focus has been on education and now employment, both as a parent of a young person with ASC and through the influence of autistic colleagues she has served with before. Before joining the City, she gained a law degree from Cambridge University, an MBA from Cranfield Business School and qualified as a solicitor. Photo of Charlotte Charlotte Leighton, Employment Consultant Charlotte specialises in providing workplace support for individuals as well as working with organisations to provide autism specific support and advice. This experience has been honed through her work at ASM and her previous role as an Employment Support worker and trainer at The National Autistic Society. Charlotte has subsequently worked for HAIL in Haringey for two years managing social enterprises staffed entirely of employees with autism and learning disabilities. She has also worked as an Appropriate Adult supporting vulnerable individuals whilst in police custody. For the past ten years Charlotte has confidently designed and delivered social skills groups and workshops for adults with autism. As well as working for ASM she is also employed part-time for Resources for Autism in Barnet managing their adult services. Charlotte is able to support individuals emotionally as well practically as she holds certificates in Person Centered counselling and a diploma in Cognitive Behavioural Therapy. David Perkins, Director David was Head of Services at Prospects, the National Autistic Society's specialist employment service, from 2007 – 2013; he left in June 2013 to set up AS Mentoring. He has extensive experience of supporting people with an ASC into employment across the UK and abroad, and of providing a wide range of training, assessment and consultancy services to employers and other organisations in the UK, Europe and the US. He has worked continuously with people with autism since the early 1980s. David has spent the bulk of his working life in the voluntary sector and prior to the NAS spent many years running a group of specialist adventure playgrounds in London for over 1200 disabled children, (some 30% of whom were autistic). He has a BSc (Hons) in Operational Research from Lancaster University. Photo of Emma Emma Hills, Employment Consultant Emma has been teaching psychology and health related subjects to adults since 2009 with the majority of her work focusing on providing social purpose education in the community to hard-to-reach groups, including those with disabilities. Much of her work focuses on supporting learners through transition and has led her to develop herself as a coach as well as an educator. More recently she has found herself key-working with learners with disabilities in a transition college as well as training and supervising the staff who support them. Emma mentors and tutors a diverse range of learners including learners on the autism spectrum in her continuing work in the community. Emma works part-time as an Employment Consultant with ASM and finds her knowledge and experience gained from facilitating community courses such as 'confidence building', 'communication skills' or 'interviewing skills' compliments the role well. She has a BSc Hons Psychology, PG-dip Social research, PGCE in post-compulsory education and is a registered health and social care trainer as well as a full member of the Association for Coaching. Emma is also currently studying for an MA in Education: Culture and Identity, at Goldsmith university. Photo of Eve Eve Riches, Employment Consultant Eve Riches is an employment consultant for AS Mentoring, where she provides one to one support and workshop creation and delivery. Eve has a background in teaching Psychology and has been involved in mentoring for her whole career. She has a lifetime of lived experience of neurodiversity. Outside of ASM, Eve works as a life coach and mentor. Photo of Gurleen Gené Wyrley-Birch, Employment Consultant Gené is committed to raising awareness and understanding of ASC to improve social inclusion, acceptance and understanding; to making a real difference to the lives of people on the autism spectrum and in broader society. Over the past 12 years, while caring for and advocating for her son, Gené has developed an in-depth knowledge and understanding of autism as well as related challenges including ADHD, PDA, Social Communication Disorder and Sensory Processing Disorder. She has a creative, positive and flexible approach and is determined to combined her personal and professional experiences to help clients into work and successfully retain their jobs. Throughout her previous roles in both Investment Banking at JP Morgan and UBS Warburg and Commercial Conferencing, Gené had an active role in recruiting, training and mentoring new team members. Gené has worked across many sectors, including Finance, Pharmaceuticals, Defence, Utilities, Aviation and Telecommunication. Gené Holds a BA degree in Industrial & Organisational Sociology and Industrial & Organisational Psychology from the University of Cape Town. Photo of Gurleen Georgia Thursting, Employment Consultant Georgia has worked with autistic adults and children in a variety of settings including education, play and social settings for the past year. As a support worker with Resources for Autism, she continues to support her clients in achieving their personal and work goals and loves to get creative with her approach. Georgia also works for Share Community in Battersea as a music tutor/ therapist, building the confidence of adults through music and artistic expression. She also enjoys planning and delivering online workshops for adults with Autism, focusing on well-being, physical health and emotional expression through music making. Outside of her work in Autism, is a trained musician, singer/ guitarist and enjoys performing at events across the UK. Photo of Gurleen Gurleen Manku, Regional Employment Consultant Gurleen has 18 years' experience of autism. She has a sibling on the spectrum, and has previously worked in primary education for children with Special Educational Needs (SEN), and has been a SEN Secondary School Govenor. In 2015 Gurleen volunteered at Autism West Midlands to support adults with autism to find employment. She then worked for Enable, Shropshire Council as a Job Coach in various workplaces supporting adults with autism and learning disabilities. Gurleen is highly experienced in delivering Pre-employment support, mentoring and Workplace support at AS Mentoring across the West Midlands since 2015. Gurleen holds a BSc in Business Psychology and is a member of the British Psychological Society, within the Division of Occupational Psychology. She has also completed her Masters in Occupational Psychology. Photo of Gurleen Mahlia Amatina, Employment Consultant Diagnosed with autism as an adult, Mahlia has first-hand experience of the challenges that can arise from a range of workplace settings, but more importantly; how to overcome these. Outside of AS Mentoring, Mahlia works as a visual artist, where she raises awareness and understanding of neurodiversity through different art forms. With a special interest in autism and work, Mahlia is keen to combine lived workplace experience with her mentoring skills as an employment consultant to support clients. Photo of Helen Mark Blake, Employment Consultant Mark has a broad range of experience across social care with several client groups and in varied settings. Following an arts degree he spent a couple of years on voluntary projects with disabled adults living independently, and with homeless men in an emergency night shelter in central London with subsequent paid roles including community support work with disabled adults moving back into the community following long periods in residential hospitals. Mark has also spent time as a residential care worker in adolescent residential units. The last 30 years has seen a focus on Adults and Children with Disabilities in a both a Day Service and Residential Home setting. As a Manager of services in these fields Mark has increasingly focused his support to children and adults on the autistic spectrum and has become keenly aware of the challenges faced by them and their families in achieving independence and realizing their potential. It is this interest that has led to an involvement in a mentoring role with AS mentoring and employment. Photo of Helen Mike Leat, Employment Consultant Mike comes from a background in advocacy, design and communication. Through his own business he previously ran an Easy Read design service which employed people with a learning disability and autism. In 2015 he co-produced a DVD on Autism and Mental Health for the Autism Partnership Board in Surrey. Mike previously worked for The National Autistic Society Assist service providing one to one support/mentoring sessions, and facilitating social and support groups for autistic adults. After completing an undergraduate module in autism with The Open University, Mike went on to complete a Postgraduate Certificate in Autism and Asperger syndrome. Mike also works with a project called ‘Autism by Experience’ which is a team of mostly autistic adults providing Understanding Autism training to staff in a variety of roles including health and social care. Photo of Laura Lauren Moore, Employment Consultant Lauren has a number of years experience of supporting people with autism as well as additional needs. Her main influence for working with people on the spectrum is her younger sibling who was diagnosed with autism at a young age. Over the past decade she has worked in a school specifically of young people with social, emotional and mental health difficulties, starting as a Teaching Assistant and then working as the Intervention Co-ordinator for the secondary department. Lauren also worked in a specialist autism college as a Learning and Behaviour Specialist, moving up to become a Learning Support Co-ordinator. She studied History at undergraduate level and has more recently graduated with a Masters in Intellectual and Developmental Disabilities in July 2018. Photo of Rachel Rachel Pearson, Senior Regional Employment Consultant Following a successful 13-year career in the City Rachel moved into HR and Business Consultancy specialising in organisation restructuring projects involving (often large scale) job review, recruitment and redundancy programmes. She has extensive experience of working with SME employers and large organisations in the public and private sectors around all aspects of the employment relationship. Rachel previously volunteered with the National Autistic Society's Prospects Team and she now works as an employment consultant specialising in supporting people with an ASC to find and retain work. She also works with the NAS's Employment Training and Adult Services Teams supporting students and employees, and providing advice and guidance to employers. With a close family member on the autistic spectrum, Rachel also volunteers with her local NAS branch in Surrey. She holds an MSc in Human Resource Management and is a Member of the Chartered Institute of Personnel & Development. Photo of Siobhan Siobhan Pauley, Employment Consultant Siobhan has first-hand experience of supporting someone with Asperger’s Syndrome and ADHD as her son has moved through various life transitions, experiencing the hurdles faced by people on the autistic spectrum. She spent 30 years working within Human Resources of a large financial institution attaining her MCIPD status, where she became the company’s Reasonable Adjustment Officer. It was her responsibility to ensure that employees with disabilities were able to receive the right workplace accommodations to enable them to access various roles in the company. This has given her considerable insight to enable her to support our clients. Following a career move, Siobhan is setting up AS Mentoring services in and around Poole, Dorset- as well as working part time to support an individual with profound learning difficulties within an independent living service.

wrexham foyer

Denbighshire,

In this document the expression ‘we’ refers to, ClwydAlyn Housing Limited, Tir Tai Limited, PenArian Limited and Tai Elwy Limited, that provides housing and related services across North Wales. Each entity is the controller of its own personal data although data may be processed by other Group members on its behalf This privacy notice sets out how ClwydAlyn collects and uses information about you. Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at: datacontroller@clwydalyn.co.uk 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD 0800 1835757 (freephone from a landline) or 01745 536800 This privacy notice explains: What information we may collect about you How we use your information Contacting you Sharing your information Our legal basis for collecting, holding and using your information Security and storage of your information Your rights 1.What information we may collect about you The information we collect about you depends on why we are dealing with you. For example, if you make a housing application or become one of our tenants, we will need more information from you than if you are merely making an enquiry. We may collect the information about you in the following circumstances: If you call our Contact Centre When you call our contact centre we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We record calls for training and monitoring purposes. Additionally, our call handlers will make a record of your call in order to manage your query. We may need to share information with other organisations within or outside ClwydAlyn in order to respond to your call, for example so that we can organise maintenance or repairs or other support. We will usually tell you if it is necessary for us to pass information on to other organisations. If you email us Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If you make a complaint to us When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. If a complainant doesn’t want information identifying him or her to be disclosed to any person that the complaint is about, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. If you use our services We hold the details of the people who request and use our services so that we can provide these services and for other closely related purposes. For example, we use information about our service users to develop and improve our services and to make sure we are delivering services to different groups fairly. If you apply for housing or become a tenant, there is certain information that we require in order to process your application and manage your tenancy. If you do not provide us with this information, we will not be able to progress your application. When you visit our websites We automatically collect certain information when you visit one of our websites. Please see Use of Cookies below for more information about this. When you use our customer portal, you are able to view information held in our housing management system, including personal details, account statements, tenancy information, repair history and pay your rent / service charges. Please note that we use a third party provider, Verseone to support our customer portal. Information we receive from others We work closely with other organisations, such as local councils, police forces, voluntary sector organisations, other housing providers and our contractors, and we may receive information about you from them. If you visit our premises We may ask you to sign in and out if you visit staff or residents at our premises. Access is controlled for the purposes of building and occupant security. Access is recorded to assist with fire and other evacuation procedures. Furthermore, your image may be captured on CCTV to monitor and collect visual images for the purpose of security and the prevention and detection of crime. If you use our Wi-Fi or computer to access our IT systems, access and activity may be monitored to prevent misuse of Group property, according to our IS Corporate policies. Job applicants When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. If you are a member of one of our Boards, Committees or Panels We may ask for personal details for managing and statistical purposes. 2.How we use your information We process your personal information primarily in connection with managing our housing services. If you are a tenant, this includes managing your tenancy and dealing with any applications, queries or complaints that you make. Examples of how we use your information include: to confirm your identity to assess your suitability to access any of our services to manage your tenancy, care or support to ensure our properties are appropriately maintained and in accordance with legal obligations, such as periodic gas safety checks to notify you about important changes to our services to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on 'Contacting you' for more information about this) to update and correct our records to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services, and in accordance with our operating Regulations to develop, test and improve our systems to ensure that content of our website is presented in the most effective manner for you and for your computer to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to comply with other legal obligations, such as Health and Safety laws or safeguarding vulnerable people We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive). 3.Contacting you We will use your contact information to send you important information via letters, emails, text messages, or otherwise to telephone you. We may record telephone calls for security and training purposes. We may use the information we hold about you in order to provide you with information about our services which we feel may interest you. You can opt out of receiving marketing communications at any time, although please note that we will continue to send you important messages about your tenancy. If you have changed your mind about being contacted for marketing purposes, please contact our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800 to update your preferences. 4.Sharing your information We do not sell your information to any third party, but in certain limited circumstances we may disclose your personal information to: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985; and/or other third parties in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our terms and conditions and other agreements; to protect the rights, property, or safety of ClwydAlyn, our customers, or others; to investigate or prevent a crime. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; to obtain any professional advice; and/or with your consent. 5.Our legal basis for collecting, holding and using your information Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information: Where you have entered into a contract or contracts with us, we may need to use your information to provide you with our services. An example of this is where you have a tenancy with us. Where we are under a legal obligation which requires us to process your personal information. For example, notifications of Health and Safety incidents. We will sometimes use your personal information based upon your consent. We will always tell you where this is the case and ask you to agree before we process your information. An example of using your personal information with your consent is publishing your image as part of a photograph on our website. Finally, sometimes it is necessary to process your personal information for the purposes of our own legitimate interests. We will only do so where these interests are not overridden by the interests and fundamental rights or the freedoms of the individuals concerned. An example of this is when we may contact you about your experience of contacting our Customer Services Team or a recent repair to your property. Data protection law recognises certain "special categories" of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person's sex life or sexual orientation. Information about criminal offences and records is placed in a similar category. These special categories of personal information are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. 6.Security and storage of your personal information The information about you that we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will generally keep personal information about you no longer than is needed for as per our Retention Policy. 7.Your rights You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800. From 25 May 2018, you will have additional rights to request from us: That any inaccurate information we hold about you is corrected That your information is deleted That we stop using your personal information for certain purposes That your information is provided to you in a portable format That decisions about you are not made by wholly automated means Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case. If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.

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