864 Public Speaking courses

Recent studies have revealed a significant surge in demand for skilled professionals in Office Management, Admin, and Secretarial roles, reflecting the growing complexity and dynamism of contemporary workplaces. In response to this trend, our comprehensive Office Management, Admin, Secretarial & PA with Touch Typing QLS Endorsed Diploma bundle encompasses a diverse range of QLS Endorsed and CPD QS Accredited courses, meticulously curated to equip learners with the essential competencies needed to excel in these pivotal roles. With Office Management, Admin, Secretarial featuring prominently throughout, this Office Management, Admin, Secretarial bundle promises to be a transformative journey towards professional advancement and career success. In a rapidly evolving corporate landscape, proficiency in Office Management, Admin, Secretarial functions is indispensable for organisational efficiency and productivity. Our Office Management, Admin, Secretarial bundle offers a holistic approach, blending technical expertise with personal development strategies. Through a combination of QLS Endorsed courses such as Advance Certificate in Office Management & Administration, Diploma in Admin, Secretarial & PA, and CPD QS Accredited courses like Minute Taking and Workplace Stress Management, learners gain a comprehensive skill set tailored to meet the multifaceted demands of modern workplaces. Bundle Include includes: QLS Endorsed Courses: Course 01: Advance Certificate in Office Management & Administration at QLS Level 3 Course 02: Certificate Touch Typing Essentials at QLS Level 3 Course 03: Diploma in Admin, Secretarial & PA at QLS Level 5 CPD QS Accredited Courses: Course 04: Minute Taking Course Course 05: Diary Management Course 06: Meeting Management Online Course 07: Report Writing Course 08: Document Control Course 09: Delegation Skills Course 10: Paralegal Training Course 11: Workplace Stress Management Take your career to the next level with our Office Management, Admin, Secretarial bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive Office Management, Admin, Secretarial bundle, endorsed by the prestigious QLS and accredited by CPD.Office Management, Admin, Secretarial & PA with Touch Typing QLS Endorsed Diploma. Learning Outcomes: Upon completion of this Office Management, Admin, Secretarial bundle, learners will be able to: Demonstrate advanced proficiency in Office Management principles and practices. Execute Admin tasks efficiently, including diary management and document control. Master the art of Secretarial duties, such as minute taking and report writing. Develop essential PA skills, including meeting management and delegation. Cultivate effective career development strategies, encompassing CV writing and networking. Enhance decision-making and critical thinking abilities for professional success. This Office Management, Admin, Secretarial bundle course delves into the core principles and practical applications of Office Management, Admin, Secretarial, and PA functions, offering a comprehensive understanding of the roles' intricacies. Through a series of meticulously crafted modules, learners embark on a journey of skill acquisition and refinement, mastering essential competencies such as touch typing, diary management, and report writing. Each module is meticulously designed to cater to the diverse needs of professionals across various industries, ensuring relevance and applicability in real-world scenarios. Moreover, learners delve into the art of effective communication, delegation, and stress management, equipping themselves with the tools necessary to navigate the dynamic challenges inherent in Office Management roles. By blending theoretical knowledge with practical exercises and case studies, this Office Management, Admin, Secretarial course empowers learners to become adept problem-solvers and strategic thinkers, poised to drive organisational success and personal growth in today's competitive job market. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Management, Admin, Secretarial course is ideal for: Aspiring Office Managers seeking to enhance their Admin and Secretarial competencies. Professionals transitioning into PA roles or seeking to advance their career prospects. Graduates aspiring to enter the Office Management field. Individuals looking to develop career development skills for personal and professional growth. Anyone interested in mastering decision-making and critical thinking for career advancement. Those aiming to refine their networking skills for enhanced personal success. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path This Office Management, Admin, Secretarial bundle is beneficial for anyone looking to build their career as: Office Manager Administrative Assistant Executive Assistant Personal Assistant Secretary Administrative Coordinator Project Administrator Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Recent statistics indicate a growing demand for skilled professionals in administrative, secretarial, and personal assistant roles, underlining the indispensable nature of these positions across industries. In response to this trend, our comprehensive Admin, Secretarial & PA with Office Management & Minute Taking QLS Endorsed Diploma bundle offers a strategic blend of QLS endorsed courses and CPD QS accredited modules designed to elevate your proficiency and advance your career in the administrative realm. With a holistic approach encompassing technical expertise and personal development, this Admin, Secretarial & PA with Office Management & Minute Taking bundle equips you with the essential tools to excel in diverse administrative environments. In today's dynamic workplace landscape, adaptability and multifaceted competencies are paramount. This Admin, Secretarial & PA with Office Management & Minute Taking bundle empowers you with the knowledge and skills necessary to navigate the complexities of office management, minute taking, and administrative support roles efficiently. Whether you're aspiring to enter the field or aiming to enhance your existing capabilities, this curated collection of courses provides a robust foundation for professional growth and success. Bundle Include includes: QLS Endorsed Courses: Course 01: Advance Certificate in Office Management & Administration at QLS Level 3 Course 02: Diploma in Minute Taking at QLS Level 5 Course 03: Diploma in Admin, Secretarial & PA at QLS Level 5 CPD QS Accredited Courses: Course 04: Online Meeting Management Course 05: UK Employment Law Course 06: HR and Leadership Management Course 07: Report Writing Course 08: Document Control Course 09: Delegation Skills Course 10: Paralegal Training Course 11: Process Improvement: How to Reduce Waste Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Admin, Secretarial & PA with Office Management & Minute Taking QLS Endorsed Diploma. Learning Outcomes: Upon completion of this Admin, Secretarial & PA with Office Management & Minute Taking bundle, participants will: Demonstrate advanced proficiency in office management and administration techniques. Execute effective minute taking procedures in various organizational settings. Implement administrative best practices in secretarial and personal assistant roles. Apply UK employment law principles to ensure compliance within the workplace. Cultivate leadership and HR management skills essential for effective team coordination. Employ critical thinking and decision-making strategies to enhance problem-solving abilities. Embark on a transformative journey towards professional excellence with our comprehensive Admin, Secretarial & PA with Office Management & Minute Taking course bundle designed to elevate your administrative prowess and career trajectory. Dive into the intricacies of office management and administration, gaining proficiency in essential tasks ranging from scheduling and budgeting to team coordination and facility management. Explore the art of minute taking, mastering techniques to capture vital meeting discussions accurately and succinctly, ensuring effective communication and documentation within your organization. Moreover, immerse yourself in the dynamic landscape of UK employment law, equipping yourself with the knowledge and insights necessary to navigate legal frameworks and safeguard organizational compliance. Harness the power of HR and leadership management, honing your abilities to foster a cohesive and productive work environment while nurturing talent and driving strategic initiatives. From enhancing your report writing skills to implementing efficient document control processes, each module is meticulously crafted to equip you with the tools and techniques needed to thrive in today's competitive administrative arena. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to pursue careers in administrative, secretarial, or personal assistant roles. Professionals seeking to enhance their skill set and advance their career prospects. Graduates looking to augment their theoretical knowledge with practical administrative expertise. Entrepreneurs or small business owners aiming to streamline administrative processes within their organizations. HR professionals interested in bolstering their leadership capabilities and strategic decision-making skills. Anyone keen on refining their networking abilities and maximizing personal success in the professional arena. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Administrative Assistant Executive Assistant Office Manager HR Coordinator Legal Secretary Personal Assistant Business Administrator Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificate Hard copy certificate - Included

Recent news reports highlight the dynamic landscape of Business Development, Entrepreneurship & Project Management, underscoring its critical role in today's global economy. As industries evolve rapidly, professionals equipped with expertise in these domains are in high demand. Our Business Development, Entrepreneurship & Project Management QLS Endorsed Diploma bundle integrates theoretical knowledge and practical insights to empower learners in navigating this competitive terrain successfully. With a focus on fostering strategic thinking and innovation, this Business Development, Entrepreneurship & Project Management bundle equips participants with the essential skills to excel in diverse professional environments. Delving into the intricacies of Business Development, Entrepreneurship & Project Management, this Business Development, Entrepreneurship & Project Management bundle cultivates a deep understanding of core concepts and principles. Through a blend of QLS Endorsed and CPD QS Accredited courses, participants gain a holistic perspective on industry trends and best practices. With a curriculum designed to stimulate critical thinking and decision-making, learners are primed to tackle real-world challenges with confidence. This Business Development, Entrepreneurship & Project Management bundle offers a transformative learning experience, positioning individuals for career advancement and personal growth in the dynamic realm of business. QLS Endorsed Courses: Course 01: Diploma in Entrepreneurship Training at QLS Level 5 Course 02: Advanced Diploma in Project Management at QLS Level 7 Course 03: Advanced Diploma in Business Development at QLS Level 7 CPD QS Accredited Courses: Course 04: Business Studies Course 05: Business Intelligence Analyst Course 06: Business Plan Course 07: Project Management Course 08: Accounting and Finance Course 09: Sales Skills Course 10: Marketing Course 11: Diploma in Risk Management Level 7 Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Business Development, Entrepreneurship & Project Management QLS Endorsed Diploma. Learning Outcomes: Upon completion of this Business Development, Entrepreneurship & Project Management bundle, participants will be able to: Demonstrate comprehensive knowledge of Business Development, Entrepreneurship & Project Management principles. Apply strategic thinking and innovation to drive business growth and development. Effectively manage projects, from initiation to closure, ensuring timely delivery and stakeholder satisfaction. Analyze market trends and implement effective marketing strategies to enhance business performance. Develop robust business plans and assess financial viability for entrepreneurial ventures. Cultivate networking skills and refine presentations to enhance personal and professional success. Our Business Development, Entrepreneurship & Project Management course delves into the intricacies of Business Development, Entrepreneurship & Project Management, offering participants a comprehensive understanding of these fundamental domains. Through a structured curriculum, learners explore theoretical frameworks, industry best practices, and case studies that illuminate key concepts. From the inception of entrepreneurial ventures to the execution of complex projects, participants gain insights into strategic planning, market analysis, financial management, and stakeholder engagement. Furthermore, our Business Development, Entrepreneurship & Project Management course goes beyond theoretical knowledge by providing practical insights and tools for effective decision-making and problem-solving. Through interactive learning activities and real-world scenarios, participants hone their skills in project management, business planning, risk assessment, and market strategy formulation. By fostering critical thinking and innovation, this Business Development, Entrepreneurship & Project Management course empowers individuals to navigate the dynamic landscape of business with confidence and competence, setting the stage for success in their professional endeavors. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Development, Entrepreneurship & Project Management course is ideal for: Aspiring entrepreneurs seeking to launch and grow their ventures. Professionals aiming to advance their careers in business development or project management roles. Individuals interested in enhancing their strategic thinking and decision-making abilities. Graduates looking to augment their theoretical knowledge with practical insights. Anyone seeking to excel in presentations, networking, and critical thinking skills. Career changers seeking opportunities in dynamic industries. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion, participants can pursue various career paths, including: Business Development Manager Project Manager Entrepreneur / Startup Founder Marketing Manager Sales Manager Risk Analyst Strategic Consultant Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Recent studies show a surge in interest in Agricultural Science, Horticulture, and Gardening, with a notable increase of 35% in enrollment in related courses worldwide. This trend underscores the growing recognition of the importance of sustainable agriculture and green spaces in addressing global challenges such as food security and environmental conservation. In response to this demand, our comprehensive Agricultural Science, Horticulture and Gardening QLS Endorsed Diploma bundle offers a holistic approach to education, blending theoretical knowledge with practical applications. With a focus on QLS-endorsed diplomas and CPD QS-accredited courses, participants can expect a rigorous yet rewarding learning experience that equips them with the necessary skills and knowledge to excel in this dynamic field. Delve into the intricate world of Agricultural Science, Horticulture, and Gardening with our Agricultural Science, Horticulture, and Gardening bundle designed to nurture personal and professional growth. Explore the complexities of botany, forestry, and arboriculture while gaining insights into reproduction in flowering plants and the fundamentals of hydroponics gardening. Enhance your understanding of land and environment management, paving the way for sustainable practices and innovative solutions. Moreover, sharpen your career development, CV writing, networking, and presentation skills to carve a successful path in this thriving industry. Bundle Include includes: QLS Endorsed Courses: Course 01: Diploma in Gardening at QLS Level 5 Course 02: Diploma in Horticulture Training at QLS Level 5 Course 03: Diploma in Agricultural Science at QLS Level 5 CPD QS Accredited Courses: Course 04: Botany Course 05: Forestry Course 06: Arboriculture Course 07: Reproduction in Flowering Plants Course 08: Hydroponics Gardening Online Course Course 09: The Basics of Reproduction Course 10: Land Management Course 11: Environment Management Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision-Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive Agricultural Science, Horticulture and Gardening bundle, endorsed by the prestigious QLS and accredited by CPD. Agricultural Science, Horticulture and Gardening QLS Endorsed Diploma. Learning Outcomes: Gain a comprehensive understanding of Agricultural Science, Horticulture, and Gardening. Master essential concepts in botany, forestry, and arboriculture. Develop proficiency in reproduction techniques for flowering plants. Acquire practical skills in hydroponics, gardening and land management. Learn strategies for effective environmental management and conservation. Enhance career development, networking, and presentation abilities for professional success. Embark on a multifaceted exploration of Agricultural Science, Horticulture, and Gardening with our comprehensive Agricultural Science, Horticulture, and Gardening bundle course. Delve into the foundational principles of plant biology, understanding the intricate mechanisms behind growth, development, and reproduction. Through in-depth modules on botany, forestry, and arboriculture, participants will unravel the complexities of plant life from the molecular level to ecosystem dynamics. Gain practical insights into plant propagation techniques and cultivation practices, empowering you to nurture diverse plant species confidently and precisely. Navigate the evolving landscape of sustainable agriculture and environmental stewardship as you delve into hydroponics gardening, land management, and environmental conservation. Discover innovative resource utilisation and ecosystem management approaches, equipping you with the tools to address pressing global challenges such as climate change and biodiversity loss. With a blend of theoretical knowledge and practical applications, this Agricultural Science, Horticulture, and Gardening course offers a transformative learning experience, empowering individuals to become catalysts for positive change in Agricultural Science, Horticulture, and Gardening. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Agricultural Science, Horticulture, and Gardening course is ideal for: Aspiring horticulturists seeking to expand their knowledge and skills. Professionals in the agriculture sector aiming to enhance their expertise. Individuals passionate about sustainable gardening and environmental conservation. Career changers interested in pursuing opportunities in the green industry. Students eager to explore the fascinating world of botany and plant sciences. Entrepreneurs looking to establish or expand their presence in the gardening market. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Agricultural Science, Horticulture, and Gardening courses, you will be able to: Horticulturist Agricultural Scientist Environmental Consultant Botanist Landscape Designer Nursery Manager Greenhouse Technician Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

In the realm of education, the role of teaching assistants and childminders is pivotal in fostering the growth and development of young minds. The KS1 and KS2 Teaching Assistant, EYFS & Childminding QLS Endorsed Diploma bundle stands at the forefront of empowering individuals with the knowledge and skills necessary to excel in these essential roles. With a comprehensive array of endorsed and accredited courses, this bundle serves as a beacon of opportunity, catering to the diverse needs of early years and primary education sectors. Statistics reveal a growing demand for qualified professionals in early years education and childminding. As per recent data, the need for skilled teaching assistants and childminders continues to surge, underscoring the significance of specialized training and expertise in this domain. With the KS1 and KS2 Teaching Assistant, EYFS & Childminding bundle, individuals can embark on a fulfilling journey towards contributing meaningfully to the education and well-being of children, while also unlocking a world of career opportunities. QLS Endorsed Courses: Course 01: Diploma in EYFS Teaching at QLS Level 5 Course 02: Diploma in Childminding at QLS Level 6 Course 03: Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7 CPD QS Accredited Courses: Course 04: Phonics Teaching Diploma Course 05: SEN Teaching Assistant Course 06: Child Development and Care Course 07: Child Psychology Diploma Course 08: Nursery Nurse Course 09: Montessori Education for Early Childhood Course 10: Primary Teacher Course 11: Speech and Language Therapy Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. With industry-specific knowledge and essential career skills, you'll be well-equipped to make your mark in KS1 and KS2 Teaching Assistant, EYFS & Childminding QLS Endorsed Diploma. Learning Outcomes: Develop a deep understanding of Early Years Foundation Stage (EYFS) principles and practices. Acquire specialized knowledge in childminding, including regulations and best practices. Enhance skills in supporting children's learning and development in Key Stages 1 and 2. Master phonics teaching techniques for effective literacy instruction. Gain insights into supporting children with special educational needs (SEN) in educational settings. Explore child psychology and development theories to inform teaching and caregiving practices. The KS1 and KS2 Teaching Assistant, EYFS & Childminding bundle offers a comprehensive curriculum that delves into various facets of early years education and childminding. From understanding the principles of EYFS to mastering the intricacies of child psychology and development, each module provides invaluable insights essential for nurturing young learners. Through endorsed diploma courses, individuals gain in-depth knowledge and expertise tailored to meet the demands of teaching and caregiving in diverse educational settings. This bundle is designed to cater to individuals aspiring to pursue careers as teaching assistants, childminders, or educators in early years and primary education sectors. Whether you're a seasoned professional seeking to enhance your skills or a newcomer eager to enter the field, this bundle offers a solid foundation for personal and professional growth. With its comprehensive curriculum and flexible learning options, it's suitable for anyone passionate about making a positive impact on the lives of children. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the bundle is: Aspiring teaching assistants interested in early years education. Individuals seeking to become qualified childminders. Professionals working in Key Stages 1 and 2 education. Individuals interested in specializing in phonics teaching. Those looking to support children with special educational needs. Individuals passionate about child psychology and development. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path People tend to pursue these career paths in this sector: Early Years Teaching Assistant Childminder Key Stage 1 or 2 Teaching Assistant Phonics Instructor SEN Teaching Assistant Nursery Nurse Primary School Teacher Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 4 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 150 CPD Points|CPD & CiQ Accredited

Level 3 Diploma(FREE QLS Endorsed Certificate)| 10 CPD Courses+10 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited