Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Unlock the mysteries of the unknown with our comprehensive course on Introduction to Parapsychology and Paranormal. Delve into fascinating realms where science meets the supernatural, exploring a range of intriguing topics that will expand your understanding of the paranormal world. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners explore fascinating topics related to parapsychology and the paranormal. They delve into the mysteries surrounding UFOs and aliens, learning about investigations and different cultural beliefs. They also study astrology and its historical significance. The course examines the placebo effect, exploring how belief can influence health outcomes. Learners explore the concepts of probability and coincidence, gaining insights into how events may seem connected without being so. They investigate physical manifestations and reactions related to paranormal phenomena, and how these can affect people.The course also covers the influence of conscious and subconscious minds on paranormal experiences, and the practice of meditation as a tool for exploring these phenomena. Learners critically analyze theories related to parapsychology, and study the psychology behind claims of psychic fraud, understanding the complexities involved in such phenomena. Course Curriculum Module 01: Introduction to Parapsychology and Paranormal Module 02: Investigating Aliens and UFOs Module 03: The Origin and Legends in Different Cultures Module 04: Astrology Module 05: Placebo Effect Module 06: Probability and Coincidence Module 07: Physical Manifestations and Reactions Module 08: Manifestation on the Conscious & Subconscious Mind Module 09: Meditation Module 10: Exploring the Theories Module 11: The Psychology of Psychic Fraud Learning Outcomes: Understand Parapsychology theories and their relevance in modern society. Analyze cultural perspectives on paranormal phenomena and their historical context. Evaluate the scientific basis behind phenomena like astrology and placebo effects. Examine the psychological and physiological reactions to paranormal experiences. Discuss the ethical implications surrounding psychic phenomena and related practices. Apply meditation techniques to enhance understanding of consciousness and subconsciousness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Parapsychology and Paranormal 1:39:17 1: Module 01: Introduction to Parapsychology and Paranormal 07:44 2: Module 02: Investigating Aliens and UFOs 11:06 3: Module 03: The Origin and Legends in Different Cultures 08:04 4: Module 04: Astrology 06:50 5: Module 05: Placebo Effect 10:02 6: Module 06: Probability and Coincidence 09:54 7: Module 07: Physical Manifestations and Reactions 05:13 8: Module 08: Manifestation on the Conscious & Subconscious Mind 09:37 9: Module 09: Meditation 10:56 10: Module 10: Exploring the Theories 13:08 11: Module 11: The Psychology of Psychic Fraud 05:43 12: CPD Certificate - Free 01:00 Who is this course for? Individuals curious about paranormal phenomena and its scientific explanations. Students of psychology and sociology interested in unconventional human experiences. Researchers exploring cultural beliefs and their impact on paranormal studies. Those seeking to understand the intersection of psychology and metaphysics. Enthusiasts of meditation and its applications in paranormal exploration. Career path Paranormal Researcher Cultural Anthropologist Astrologer Ethical Psychologist Meditation Instructor Psychological Researcher Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Are you looking to enhance your Child Psychology skills? If yes, then you have come to the right place. Our comprehensive course on Child Psychology will assist you in producing the best possible outcome by mastering the Child Psychology skills. The Child Psychology course is for those who want to be successful. In the Child Psychology course, you will learn the essential knowledge needed to become well versed in Child Psychology. Our Child Psychology course starts with the basics of Child Psychology and gradually progresses towards advanced topics. Therefore, each lesson of this Child Psychology course is intuitive and easy to understand. Why would you choose the Child Psychology course from Compliance Central: Lifetime access to Child Psychology course materials Full tutor support is available from Monday to Friday with the Child Psychology course Learn Child Psychology skills at your own pace from the comfort of your home Gain a complete understanding of Child Psychology course Accessible, informative Child Psychology learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Child Psychology bundle Study Child Psychology in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Child Psychology Course Improve your chance of gaining in demand skills and better earning potential by completing the Child Psychology Child Psychology Curriculum Breakdown of the Child Psychology Course Introduction to Child Psychology Attachment and Relationship Building in Childhood Impacts of Separation and Loss on Attachment Factors That Influence Development Cognitive Development Social and Emotional Development Personality and Intellectual Development in Children Stages of Language Development Understanding Moral Development Problems of Infancy Problems of Childhood Problems of Adolescence CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Child Psychology course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Child Psychology. It is also great for professionals who are already working in Child Psychology and want to get promoted at work. Requirements To enrol in this Child Psychology course, all you need is a basic understanding of the English Language and an internet connection. Career path The Child Psychology course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Child Psychology. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Unlock the mysteries of the unknown with our comprehensive course on Introduction to Parapsychology and Paranormal. Delve into fascinating realms where science meets the supernatural, exploring a range of intriguing topics that will expand your understanding of the paranormal world. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners explore fascinating topics related to parapsychology and the paranormal. They delve into the mysteries surrounding UFOs and aliens, learning about investigations and different cultural beliefs. They also study astrology and its historical significance. The course examines the placebo effect, exploring how belief can influence health outcomes. Learners explore the concepts of probability and coincidence, gaining insights into how events may seem connected without being so. They investigate physical manifestations and reactions related to paranormal phenomena, and how these can affect people.The course also covers the influence of conscious and subconscious minds on paranormal experiences, and the practice of meditation as a tool for exploring these phenomena. Learners critically analyze theories related to parapsychology, and study the psychology behind claims of psychic fraud, understanding the complexities involved in such phenomena. Course Curriculum Module 01: Introduction to Parapsychology and Paranormal Module 02: Investigating Aliens and UFOs Module 03: The Origin and Legends in Different Cultures Module 04: Astrology Module 05: Placebo Effect Module 06: Probability and Coincidence Module 07: Physical Manifestations and Reactions Module 08: Manifestation on the Conscious & Subconscious Mind Module 09: Meditation Module 10: Exploring the Theories Module 11: The Psychology of Psychic Fraud Learning Outcomes: Understand Parapsychology theories and their relevance in modern society. Analyze cultural perspectives on paranormal phenomena and their historical context. Evaluate the scientific basis behind phenomena like astrology and placebo effects. Examine the psychological and physiological reactions to paranormal experiences. Discuss the ethical implications surrounding psychic phenomena and related practices. Apply meditation techniques to enhance understanding of consciousness and subconsciousness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Parapsychology and Paranormal 1:39:17 1: Module 01: Introduction to Parapsychology and Paranormal 07:44 2: Module 02: Investigating Aliens and UFOs 11:06 3: Module 03: The Origin and Legends in Different Cultures 08:04 4: Module 04: Astrology 06:50 5: Module 05: Placebo Effect 10:02 6: Module 06: Probability and Coincidence 09:54 7: Module 07: Physical Manifestations and Reactions 05:13 8: Module 08: Manifestation on the Conscious & Subconscious Mind 09:37 9: Module 09: Meditation 10:56 10: Module 10: Exploring the Theories 13:08 11: Module 11: The Psychology of Psychic Fraud 05:43 12: CPD Certificate - Free 01:00 Who is this course for? Individuals curious about paranormal phenomena and its scientific explanations. Students of psychology and sociology interested in unconventional human experiences. Researchers exploring cultural beliefs and their impact on paranormal studies. Those seeking to understand the intersection of psychology and metaphysics. Enthusiasts of meditation and its applications in paranormal exploration. Career path Paranormal Researcher Cultural Anthropologist Astrologer Ethical Psychologist Meditation Instructor Psychological Researcher Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Occupational therapy is a fitness and rehabilitation profession. By studying this Occupational Therapy Training Level 3, you will learn how to work with people of all ages who need specialised support to lead positive, productive, and satisfying lives. Beginning with a look at the techniques and strategies for using OT therapy and the ins and outs of how this form of therapy works, you will then learn the basics of psychology, physiology and anatomy and discover how you can deal with physical, sensory, or cognitive disabilities. Whether you're studying part-time or all in one go, this course will help you to work as independently as possible. Please note that, this online training course does not entitle you to practise as a recognised occupational therapist. If you are looking for a course to comply with HCPC's requirements, please contact the relevant authority. Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Occupational Therapy Training Level 3 doesn't entitle you to practise as a professional in this specific field. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Occupational Therapy Training Level 3 is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more about this subject.
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Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Manage Anxiety and Stress. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Manage Anxiety and Stress course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Manage Anxiety and Stress course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Manage Anxiety and Stress online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Manage Anxiety and Stress Module 01: Defining Stress Module 02: Risk Factors for Stress Module 03: Stress Management Strategies Module 04: Nutrition and Stress Module 05: The Role of Fitness and Exercise in Stress Management Module 06: Anxiety and Anxiety Disorders Module 07: Causes of Anxiety Disorders Module 08: Coping with Anxiety Module 09: Treatments for Anxiety Disorders Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Manage Anxiety and Stress course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Manage Anxiety and Stress course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Manage Anxiety and Stress course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.
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Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Professional Life Coach Certification & Guide. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Professional Life Coach Certification & Guide course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Professional Life Coach Certification & Guide course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Professional Life Coach Certification & Guide online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Professional Life Coach Certification & Guide Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Professional Life Coach Certification & Guide course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Professional Life Coach Certification & Guide course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Professional Life Coach Certification & Guide course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.
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