1561 Psychotherapy courses in Cardiff delivered On Demand

Adverse Childhood Experiences (ACEs) are more than just a set of challenges – they form the foundation of how we understand childhood trauma and its long-lasting effects. This course offers a deep dive into the various forms of ACEs, exploring their impact on both immediate and future well-being. Through the lessons, you will develop a clearer understanding of how early life experiences shape mental, emotional, and physical health across the lifespan. Understanding ACEs is not only vital for healthcare professionals, educators, and social workers but also anyone interested in learning how early life experiences can influence behaviour, health outcomes, and even relationships. By the end of this course, you will be better equipped to identify signs of childhood trauma and provide supportive strategies for those affected. Whether you're looking to enhance your knowledge or broaden your perspective, this course offers valuable insights that can be applied in various settings, helping you contribute to a more informed and empathetic society. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Adverse Childhood Experiences Module 02: Effects of Adverse Childhood Experiences Module 03: Risk and Protective Factors Module 04: Physical and Emotional Abuse Module 05: Physical and Emotional Neglect Module 06: Sexual Abuse Module 07: Household dysfunction Module 08: Bullying Module 09: Parental Substance Abuse Module 10: Discrimination and Racism Learning Outcomes: Identify risk factors contributing to adverse childhood experiences. Analyse protective factors crucial for mitigating the impact of trauma. Evaluate the implications of physical and emotional abuse on individuals. Recognize the long-term effects of physical and emotional neglect. Comprehend the complexities surrounding sexual abuse and its aftermath. Understand the far-reaching consequences of household dysfunction on child development. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators and school personnel Mental health professionals Social workers and counsellors Healthcare professionals Law enforcement personnel Child welfare advocates Parents and guardians Individuals interested in child psychology Career path Child Psychologist Social Worker Counsellor Teacher or Educational Support Child Welfare Officer Mental Health Advocate Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Understanding mental health is an essential part of fostering a supportive environment for students. This course on Mental Health Awareness in the School aims to provide valuable insights for school staff, educators, and anyone working within the educational setting. It focuses on recognising signs of mental health challenges in students, promoting emotional well-being, and equipping school staff with the knowledge to support students in distress. The course is designed to raise awareness and offer practical information that can be integrated into daily school life to help create a positive and inclusive atmosphere. Through engaging content, learners will gain a deep understanding of mental health issues commonly faced by students in school settings. The course explores key topics such as stress, anxiety, depression, and other mental health conditions, offering effective strategies for recognising and responding to these challenges. It also encourages developing a supportive, empathetic approach when dealing with students who may be struggling. By completing this course, school staff will be better prepared to handle sensitive situations with confidence, ensuring a safe and caring environment for all students. Good luck with your learning journey! 4o mini Key Features CPD Certified Instant e-certificate Fully online, interactive course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Explore a thorough programme that addresses many facets of mental health awareness. Start by investigating various mental health conditions and becoming familiar with their telltale signs and symptoms. Proceed to comprehend the effects of these diseases in various contexts, such as personal relationships and the workplace. Learn effective coping mechanisms for stress and anxiety, and then dive deeply into mood, personality, eating, and sleep issues. Investigate methods to stop self-harm and suicide, and culminate in creating a mental health toolkit for overall wellness. Every lesson has assessments to help guarantee understanding and reinforce what has been learned. Course Curriculum: Module 01: Introduction to Mental Health Awareness Assessment Module 01 Module 02: Mental Health in the Workplace Assessment Module 02 Module 03: Stress and Anxiety Disorders Assessment Module 03 Module 04: Mood and Personality Disorders Assessment Module 04 Module 05: Eating and Sleeping Disorders Assessment Module 05 Module 06: Self-Harm and Suicide Assessment Module 06 Module 07: Mental Wellbeing Toolkit Assessment Module 07 Learning Outcomes: Identify signs and symptoms of common mental health disorders. Develop strategies for managing stress and anxiety effectively. Understand the complexities of mood and personality disorders. Recognize the impact of eating and sleeping disorders on mental health. Implement preventive measures for self-harm and suicide. Utilize resources from the Mental Wellbeing Toolkit for self-care and support. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? Educators seeking to support students' mental health. Healthcare professionals aiming to enhance their understanding of mental health. Human resources personnel committed to fostering a positive workplace environment. Parents and caregivers wanting to better support loved ones' mental wellbeing. Individuals passionate about promoting mental health awareness in their communities. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Mental Health Support Worker Counsellor Psychiatric Nurse Occupational Therapist Social Worker Mental Health Advocate Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you passionate about providing therapy services? Does helping other people give meaning to your life? The Occupational Therapy online course will help you to learn the best lessons and implement them to become a pioneer in the therapeutic sector.  This is an 11-module course that will help you to transform your skills to a high level. This course begins with the 'Introduction to Occupational Therapy' course, where you will learn the principles of occupational therapy. The second module will educate you about the human body. The following module will help you explore the importance of regular activities in promoting the well-being of your clients. You will also learn how understanding your client's occupation can help you apply specific therapeutic needs.  Module four to module six, you will learn the skill to foster growth & development in the children. You will acquire the skill to help the child to develop better fine motor skills. Moreover, you will learn the tricks and techniques to help adults and seniors. Module seven sheds light on multiple strategies which will assist you in helping the clients with their complex conditions. Without ample trust, you can't be a pro-level therapist, so module eight will introduce you to creating a trustful relationship with the clients. Module nine will teach you the best techniques and how to implement them for the best outcome. This course ends with discussing an occupational therapist's roles and responsibilities to ensure you know about your job. With a high demand for occupational therapists, it's the best time to enrol in an occupational therapy online course with a CPD-accredited certificat Course Curriculum Module 01: Introduction to Occupational Therapy Introduction to Occupational Therapy 00:10:00 Module 02: Using Anatomy and Physiology for Therapy Using Anatomy and Physiology for Therapy 00:20:00 Module 03: Understanding Occupations Understanding Occupations 00:10:00 Module 04: Therapy for Children Therapy for Children 00:15:00 Module 05: Occupational Therapy for All Ages Occupational Therapy for All Ages 00:10:00 Module 06: Intervention and Education for Older Service Users Intervention and Education for Older Service Users 00:10:00 Module 07: Occupational Therapy for Complex Needs Occupational Therapy for Complex Needs 00:10:00 Module 08: Bonds and Relationships in Therapy Bonds and Relationships in Therapy 00:15:00 Module 09: Common Occupational Therapy Techniques Common Occupational Therapy Techniques 00:15:00 Module 10: Employment Structure and Daily Routines Employment Structure and Daily Routines 00:20:00 Module 11: Roles and Responsibilities of a Therapist Roles and Responsibilities of a Therapist 00:25:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Mental Health & Psychiatry course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Mental Health & Psychiatry course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Mental Health & Psychiatry Course : Instant e-certificate Fully online, interactive course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Mental Health & Psychiatry course is as follows: ***Mental Health & Psychiatry*** Module 01: Introduction to Mental Health Module 02: Mental Health and Disorder Module 03: Psychiatry Training Module 04: Reasons and Outcomes of Psychiatric Disorder Module 05: Psychiatric Disorder in Children, Adolescents and Adults Module 06: Common Psychiatric Disorders Module 07: Stress and Anxiety Disorder Module 08: Personality Disorder Module 09: Schizophrenia Module 10: Treatment Methods Module 11: Providing Mental Health Support Module 12: Legislations about Mental Health Accreditation This Mental Health & Psychiatry is CPD Quality Standards Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Mental Health & Psychiatry course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Mental Health & Psychiatry course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

The ABA for Autism Basics Course provides an insightful introduction to Applied Behaviour Analysis (ABA), specifically focusing on its use in supporting individuals with autism. This course is designed for those seeking to enhance their understanding of ABA principles and their role in improving behavioural outcomes. Through clear and structured lessons, you’ll gain a strong grasp of key strategies used in ABA to encourage positive behaviour and reduce challenging actions. It’s an invaluable resource for those working with children or adults on the autism spectrum, offering a broad look into the fundamentals of this highly effective therapeutic approach. This course offers flexibility, allowing learners to explore ABA at their own pace. It covers topics such as reinforcement techniques, behaviour assessments, and the implementation of interventions, all presented in an accessible format. Whether you're just beginning to learn about autism or are looking to deepen your knowledge, this course equips you with a solid foundation. It serves as a fantastic stepping stone for professionals, parents, and caregivers aiming to create supportive environments for individuals with autism, enabling better communication and understanding in everyday settings. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Autism Spectrum Disorder (ASD) Module 2: Foundations of Applied Behavior Analysis (ABA) Module 3: Assessment and Evaluation in ABA Module 4: Behavioural Strategies for Skill Acquisition Module 5: Behavioural Strategies for Reducing Challenging Behaviours Module 6: ABA Interventions for Communication and Social Skills Module 7: ABA Interventions for Daily Living and Self-Help Skills Module 8: Transitioning and Maintenance of ABA Interventions Learning Outcomes: Analyse and interpret behaviours within the ABA framework for targeted interventions. Implement effective strategies for skill acquisition in individuals with ASD. Devise behavioural approaches to reduce and manage challenging behaviours. Design and implement ABA interventions promoting communication and social skills. Apply ABA principles to foster daily living and self-help skills in individuals with ASD. Demonstrate competence in transitioning and maintaining ABA interventions for sustained positive outcomes. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Parents and caregivers of individuals with ASD Teachers and special education professionals Psychology and education students Healthcare professionals Behavioural therapists Social workers Individuals seeking a career in autism support Anyone passionate about making a positive impact on the lives of those with ASD Career path Behavioural Therapist Special Education Teacher Autism Support Worker Educational Consultant Speech and Language Therapist Clinical Psychologist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Dive into the fascinating realm of mental health with the Mental Health/Psychiatric Technician (MENT) Course, designed to provide a thorough understanding of psychiatric conditions and the vital role of mental health support. This course thoughtfully covers everything from the basics of mental health and psychiatric disorders to detailed discussions on common conditions such as stress, anxiety, schizophrenia, and personality disorders. With modules dedicated to age-specific psychiatric challenges and treatment methods, learners gain a well-rounded perspective on mental health care without the need for any physical attendance. Ideal for those seeking to deepen their knowledge of mental health legislation, psychiatric training, and patient support strategies, this course offers expertly structured content presented clearly and accessibly. Whether you’re refreshing your understanding or building a solid foundation in the field, the course delivers insightful learning enriched with professionalism and a subtle touch of wit — because even serious subjects deserve a little lightness. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases In the Mental Health/Psychiatric Technician course, the modules collectively form a comprehensive foundation for understanding and addressing mental health challenges. From introducing the intricacies of mental health to exploring common disorders in various age groups, including children and adults, the curriculum delves into vital aspects like stress, anxiety, personality disorders, and schizophrenia. Equipping students with psychiatric training and treatment methods, the course ensures a well-rounded comprehension of mental health support. The inclusion of legislative aspects emphasizes ethical and legal considerations in the field. These modules are crucial for fostering compassionate, informed, and skilled mental health professionals capable of making a positive impact in diverse healthcare settings. Course Curriculum: Module 01: Introduction to Mental Health Module 02: Mental Health and Disorder Module 03: Psychiatry Training Module 04: Reasons and Outcomes of Psychiatric Disorder Module 05: Psychiatric Disorder in Children, Adolescents and Adults Module 06: Common Psychiatric Disorders Module 07: Stress and Anxiety Disorder Module 08: Personality Disorder Module 09: Schizophrenia Module 10: Treatment Methods Module 11: Providing Mental Health Support Module 12: Legislations about Mental Health Learning Outcomes: Demonstrate understanding of the basics of mental health concepts. Identify and categorize various mental health disorders and conditions. Apply psychiatric training principles in real-world scenarios. Analyze the reasons and potential outcomes of psychiatric disorders. Differentiate psychiatric disorders in children, adolescents, and adults. Implement treatment methods and provide effective mental health support. Accreditation All of our courses, including this Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in mental health settings. Those seeking knowledge on common psychiatric disorders and treatments. Professionals dealing with stress, anxiety, and personality disorders. Anyone interested in understanding legislation related to mental health. Requirements Learners do not require any prior knowledge or qualifications to enrol in this course. Career path Mental Health Nurse - £24K to 40K/year. Psychiatric Support Worker - £18K to 28K/year. Counsellor - £22K to 40K/year. Clinical Psychologist - £35K to 60K/year. Psychiatric Technician - £20K to 32K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Community Mental Health: Youth Work and Social Care course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Community Mental Health: Youth Work and Social Care course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Community Mental Health: Youth Work and Social Care Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Community Mental Health: Youth Work and Social Care course is as follows: ***Community Mental Health: Youth Work and Social Care*** Module 01: Overview of Mental Health Support Worker Module 02: Community Mental Health Teams (CMHTs) Module 03: The Participation of the Service User Module 04: Communication and its Relevance Module 05: Introduction to Health and Social Care Module 06: Rights and Responsibilities as a Health and Social Care Worker Module 07: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 08: Who Are the Youth Workers? Module 09: Youth Worker Role and Methods Module 10: Youth Work as a Career (Social Work) Module 11: Social Influences Module 12: Safeguarding Vulnerable Individuals Module 13: Social Work and Criminal Justice Module 14: Important Principles and Policies in Health and Social Care Work Module 15: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 16: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Accreditation All of our courses, including this Community Mental Health: Youth Work and Social Care course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Community Mental Health: Youth Work and Social Care course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Community Mental Health: Youth Work and Social Care course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Requirements Learners do not require any prior qualifications to enrol on this course. Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

The success and failure of an organization, company, or products depend on customers' satisfaction. Learn how to gratify your consumers providing the best support through our Customer Care Training course. The precise contents of the course enable you to learn a board range of skills, competencies, and knowledge that may assist to bring the utmost success for your career as well as organization growth. The course will clearly explain the responsibilities of your role. Following that, it guides you how to communicate with customers confidently, manage them, listen to their problems, and provide an ultimate solution to satisfy them. Moreover, it teaches you how to enhance your time management ability, greeting efficiency, caring activity profoundly. Overall, it teaches you all the relevant aspects of customer care so that you can kick-start your career in this role in a sound-bite. Who is this course for? Customer Care Training is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Customer Care Training is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Personal Development Training course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Personal Development Training course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Personal Development Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Personal Development Training course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Personal Development Training course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Personal Development Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction Introduction 00:05:00 Module 01: What's Your Self Image and How It Affects Your Self Esteem What's Your Self Image and How It Affects Your Self Esteem 00:03:00 The Meaning of Self-Image 00:04:00 Accepting Yourself for Who You Are 00:04:00 Ways to Change Your Self Image 00:06:00 How Your Self Image Affects You Emotionally 00:04:00 How Your Identity and Self Esteem Are Linked 00:04:00 Module 02: What Roadblocks Do You Put in Your Way? What Roadblocks Do You Put in Your Way? 00:03:00 Comparing Yourself to Others as a Roadblock 00:04:00 Using Self Talk as a Roadblock 00:04:00 Using Fear as a Roadblock 00:03:00 Using Procrastination as a Roadblock 00:04:00 Having Self Limiting Beliefs 00:04:00 Module 03: Causes for Low Self Esteem Causes for Low Self Esteem 00:03:00 Sources for low self-esteem 00:04:00 How Bullying Can Affect Your Self Esteem 00:03:00 How Your Parents Can Affect Your Self Esteem 00:04:00 How Trauma Can Affect Your Self Esteem? 00:05:00 How Society and the Media Can Affect Your Self Esteem 00:03:00 Module 04: Using Psychology/Self Help to Form Empowering Beliefs Using Psychology/Self Help to Form Empowering Beliefs 00:04:00 Ways to remove negative thoughts from your subconscious mind 00:03:00 Transactional Analysis-The Masks we wear 00:03:00 Affirmations 00:03:00 Steps to Overcome limiting beliefs learn in childhood 00:05:00 Learn to understand your potential 00:04:00 Module 05: Changing Your Mindset to Overcome Limiting Beliefs Changing Your Mindset to Overcome Limiting Beliefs 00:06:00 Proven Mindset hacks to overcome limiting beliefs 00:05:00 Ways to cultivate a more positive mindset 00:03:00 Ways to change your mindset and attitude 00:04:00 Ways to change your mindset for success 00:04:00 Ways to Change your mindset 00:04:00 Module 06: Believe in yourself Believe in yourself 00:04:00 Think About Your Past Successes 00:04:00 Learn to Trust Yourself 00:04:00 Let yourself off the hook 00:04:00 Have a Positive Attitude 00:03:00 Let a Life Coach Help You 00:03:00 Conclusion Review of Course 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00