81 Psychology courses in Potters Bar

This practical workshop covers the unique challenges of working with complex trauma cases and gives you clear guidance on the most effective ways to help Accredited CPD: 6 hours Length: 1 day (9.30am - 4.00pm) Absolutely jam-packed with techniques/information and resources. Ros is superlative. A calm, confident and articulate trainer...J YAP, THERAPIST Why take this course Clients suffering from Complex PTSD (C-PTSD) or who have experienced trauma in a shutdown or dissociative state, can present unique challenges to practitioners working with them – but with the right knowledge and skills we can help sufferers move forward in their lives. In this hands-on, experiential workshop you will learn more about what makes trauma ‘complex’, why shutdown or dissociation are often experienced by sufferers, and how to best work with such presentations using the Human Givens framework of understanding. You will also have the chance to collaborate with other experienced practitioners and clinicians during exercises designed to further your understanding, add to your existing skillsets, and bring wider context to an often-misunderstood area of work. During this intensive day of live, in-person training, experienced psychotherapist Ros Townsend will introduce you to a framework within which you can set your understanding of complex trauma presentations and discover the opportunities that we have to help clients move forward from their difficulties. You will learn more about the neurobiology of the automatic survival options that we have available to us, especially dissociative and ‘shutdown’ states, and leave with an understanding of how to use this knowledge to inform your work, giving you greater confidence to work creatively and flexibly with such presentations. From understanding the symptoms that are now recognised as distinguishing C-PTSD, to adapting existing HG techniques and strategies and introducing new tools and skills, this course will explore how we, as clinicians, can approach such complex presentations without getting lost in the complexity ourselves. Using case histories and discussion you will have the chance to understand more about the unique challenges that such work presents and to leave feeling more confident in your ability as a therapist to work effectively and contextually with these. Such a thought-provoking and informative day. Complex PTSD is a real buzz word at present, this took the mystery out of it in a clear and understandable way – highly recommend...MELISSA DERRICOURT What will you learn What Complex PTSD (C-PTSD) is What other symptoms a client may present with in addition to those meeting the criteria for ‘classic’ PTSD How to effectively work with these within the Human Givens framework of understanding Vital tools for psycho-education – both adding to your own understanding and to pass on to clients Why individuals enter into a dissociative or ‘shutdown’ state The difference between ‘freeze’ and ‘shutdown’ Why anger can present when an individual comes out of a ‘shutdown’ state How to help a client deal effectively with anger if it does arise The crucial role of the pattern-matching processes in the brain in post-traumatic stress symptoms – and how the kinds of templates stored can subtly differ in more complex trauma How to adapt existing techniques – such as rewind and deconditioning molar memories – to work creatively with such presentations The Dos and Don’ts when working with Guided Imagery in complex presentations How to refine your Guided Imagery skillset to powerfully benefit clients who have experienced trauma in a shutdown state Why any work that we do must be informed by the innate ability we all have to recover from trauma How to avoid negatively reframing trauma and making symptoms worse The most effective ways to help clients towards recovery and post-traumatic growth Under careful guidance from the tutor, you will: Explore and discuss the different survival options available to us as humans in traumatic situations Learn more about the neurobiology of these states – including our passive survival responses Develop a new framework of understanding within which to set your work with all kinds of trauma Understand more about why ‘shutdown’ or ‘dissociation’ are often associated with complex presentations Understand why addictions and self-harming behaviours are often a part of the picture Work collaboratively with peers and colleagues to extend and develop your own skillsets and knowledge Explore how guided imagery can be adapted and used to most powerfully benefit clients suffering in this way You will leave with: The confidence to work creatively and flexibly with a wider range of presentations A clear understanding of a framework within which you can work and continue to develop and adapt your tools and skillsets An appreciation of the importance of taking your time with such work and proceeding at a pace right for each individual client An understanding of how to support clients in moving forward from the use of faulty coping strategies – such as addiction and self-harm Greater confidence in creating metaphors that work powerfully for clients An understanding of how helping a client to meet their emotional needs is particularly key to recovery in the most complex cases Throughout the day there will be plenty of opportunity for you to ask questions and to engage in collaborative work and discussion with the tutor and with experienced colleagues and practitioners. Important note Working with Complex PTSD requires specific skills and experience and thus is only suitable for practitioners either already working in this area and looking to extend their skillset or those who are already practicing as therapists and wish to begin working in this area. If you are an experienced practitioner from another modality, we recommend you familiarise yourself a little with the HG approach before you attend, see: About HG therapy, benefits of the approach, and what is RIGAAR. Who is this course suitable for? Any qualified therapist working with distressed or traumatised people. In order to take full benefit from the course, you will ideally have already taken our Guided Imagery and Visualisation for therapeutic change and Rewind Technique workshops. NB If you are an experienced practitioner from another modality, we recommend you familiarise yourself a little with the HG approach before you attend, see: About HG therapy, benefits of the approach, and what is RIGAAR. Any qualified practitioner in the field of psychiatry, psychology, psychotherapy or counselling can attend; again you would benefit most by having previously attended our Guided Imagery and Visualisation and Rewind Technique workshops and familiarising yourself a little with the HG approach to therapy. Course Programme This intense 1-day training proceeds through a blend of talks, skill-developing exercises, discussions and deconstruction of real-life case-studies. There is also plenty of opportunity for networking and discussion during the breaks. The training runs from 9.30am–4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am What is complex trauma? A framework for understanding 11.00am Discussion over tea/coffee 11.30am Adapting our toolkit: working creatively with complex presentations 1.00pm Lunch (included) 1.45pm Self-efficacy: supporting a client to become an active agent in life 2.45pm Discussion over tea/coffee 3.00pm Reframing: adding context in complex cases 3.30pm Serving clients well 4.00pm Day ends This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Essential self-care for helping professionals New research gives us practical ways to prevent overwhelm or burnout in ourselves and others, manage workplace stress, avoid ‘compassion fatigue’ and much more… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am - 4.00pm GMT) Really interesting and engaging online course with lots of tips to support ourselves and our clientsCOMPLEMENTARY THERAPIST Live Online Training – Join Emily Gajewski on Thursday 11th April 2024 to take some important time out for yourself, or to help those you support. Once you’ve booked your place we will email you confirmation and you will receive details of how to join the Zoom workshop the day before the event. Bonus Recording – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Can’t make this date? Then please register your interest below – and we’ll email you when a new date is available. To help others effectively, we need to have enough ‘spare capacity’, which means looking after our own wellbeing too – new research shows us how… Why you should take this course When our day-to-day jobs involve continually listening to other people’s emotional difficulties, how do we avoid being overwhelmed by them ourselves or succumbing to compassion fatigue? We are the ‘tool’ of our trade. It could be argued that we have a duty to those we work with to prioritise our own mental health and wellbeing so that we can give them the best possible service. This live online training events shows you how. ‘Burnout’ is commonly defined as a physical and emotional state caused by excessive or overwhelming workplace stress. This is often specifically related to work but of course feelings of burnout can be impacted or compounded by other life events and caring roles too. Even if we know good stress management techniques, this often isn’t enough. Burnout is a very common phenomena in the ‘helping professions’, A 2018 research review paper published in the Journal of Clinical Psychology analysed 30 years of research on this topic, involving 9,000 psychotherapists. Over half of the therapists they sampled reported “moderate-high levels of stress and burnout”. The good news is that burnout, overwhelm and empathy fatigue are not a given of working in roles where we are consistently exposed to others’ emotional pain. New research and insights into ‘buffering’ the impact of this work mean that we can consciously choose to put in safeguards to our own mental wellbeing, whilst also remaining connected and present with our clients. Emily Gajewski’s online course draws on her extensive experience of working as a therapist and clinical supervisor, in the NHS and privately, for over 20 years. Throughout the day she examines the many ways working in the caring professions can impact us personally and gives you a wealth of practical steps you can take to mitigate them. She also covers the most up-to-date guidance on keeping ourselves well and thriving in caring roles and will help you develop a realistic plan for your own continuing wellbeing. Excellent online training…. very insightful and thought provokingHILARY KEARNS, ACUPUNCTURIST What you will learn The latest research on how to prevent burnout in your working life How to identify burnout in ourselves and others – the warning signs you need to look out for Easy, practical steps to protect yourself in stressful work situations How to avoid ‘compassion fatigue’ Evidence based ‘top tips’ for optimal working practices to maintain your own wellbeing The Cycle of Stress – how to ‘work with it’ for optimal health An understanding of vicarious trauma – and how to avoid it Techniques to calm yourself in client sessions when you are ‘triggered’ by something they bring up Understanding the difference between compassion fatigue and empathy fatigue Reducing your own risk of depression when you’re worried about your clients The joy of creating ‘flow’ in our working life Constructive ways to manage difficult feelings that arise as a result of your work Practical techniques for grounding and ‘letting go’ of clients How to safely explore our own areas of vulnerability Useful tips for ongoing stress management What you need to maintain your own mental health How to re-ground yourself if you’re feeling overwhelmed or derailed by a client An opportunity for you to reflect on your own practice and wellbeing, take some time to step back, learn what works for you and how you can create more spare capacity Time to relax, try out techniques and refresh your tools to support your wellbeing and build resilience How to utilise what you’ve learnt to create your own realistic wellbeing plan. Very useful and practical. The term ‘burnout’ is become as over-used as ‘wellbeing’ and ‘stress’. This online course provides clarity on what the term ‘burnout’ means in reality ... with strategies to counter the effectsHEADTEACHER SUPPORT SERVICE COUNSELLOR Course Programme The ‘How to avoid burnout’ live online course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am Understanding Burnout and how to halt the journey towards it 11.00am Comfort break and discussion 11.30am Exploring practical self-care steps that can work for YOU! 1.00pm Lunch break 1.45pm How to manage difficult feelings that arise as a result of our work 2.45pm Comfort break and discussion 3.00pm Creating a plan for your own wellbeing 4.00pm Day ends Who this workshop is suitable for Anyone who works within a role that involves caring for others – including: medical professionals – including GPs and nurses health and social care professionals therapists and mental health workers counsellors educators, teachers professional carers (foster carers and non-paid carers) social workers occupational therapists outreach workers volunteers holistic practitioners etc. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

One of the keys to success today is our ability to effectively influence others.

The YMCA qualifications support every learner, whether they are taking their first steps into fitness or simply wish to boost their skills. Course Overview Through completion of this qualification, learners will develop an awareness of mental health and be able to signpost others to mainstream medical or alternative support organisations. The purpose of this qualification is to develop learners' understanding of mental health, mental ill health and the risks associated with mental health conditions. Learners will also learn about sources of support available to individuals with mental health conditions. Endorsed by the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA), this qualification can be used towards members' annual Continuous Professional Development (CPD) requirements. Enables learners to understand: • Mental health, mental ill health and mental health conditions • Attitudes to mental health • The importance of physical activity and exercise for mental health. Provides learners with knowledge of: • Risks associated with mental health conditions • Mainstream and alternative methods of supporting individuals with mental health conditions. Structure and Assessment: To achieve the YMCA Level 2 Award in Mental Health Awareness and Understanding Approaches to Support Individuals (603/7146/8), learners must successfully complete one unit. Entry Requirments Learners should be aged 16 plus No formal prerequisites, however it is recommended that learners hold YMCA Awards Level 2 Certificate in Fitness Instructing or equivalent. Progression Routes This qualification doesn't provide automatic progression onto another YMCA Awards qualification, however it may provide progression opportunities on to qualifications related to careers in mental health, health and social care, counselling or psychology. Learners taking this qualification may also consider further training at the same and higher levels in a range of qualifications. For example: • YMCA Level 2 Award in Nutrition for Healthy Living (600/5269/7). • YMCA Level 2 Certificate in Gym Instructing (603/2767/4). • YMCA Level 2Certificate in Group Exercise Instructing (603/7154/7). • YMCA Level 2 Diploma in Exercise and Fitness Instructing (Coming soon). • YMCA Level 3 Award in Emergency First Aid at Work (603/1902/1). • YMCA Level 3 Award in First Aid at Work (603/1903/3). • YMCA Level 3 Diploma in Personal Training (Practitioner) (603/2438/7). • YMCA Level 3 Diploma in Teaching Pilates (Practitioner) (603/3855/6). • YMCA Level 3 Diploma in Teaching Yoga (Practitioner) (603/3617/1). DURATION 29 Hours WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate

BYO materials, canvas, drinks from home and join us for a fun evening painting together and chatting with local artists and art enthusiasts. All is welcome w...

Join us for a day of discussions and insights on EDI and the Six Stages Framework at our in-person event on June 28, 2024!     THE EDI ROUNDTABLE & SIX STAGES FRAMEWORK CONFERENCE 2024 Navigating & Challenging Everyday Racism and Discriminations. Embedding EDI into your Workplace & Schools Frameworks for Measuring Impact & Progress   Don't miss out on our Annual trailblazing event! Our pioneering event is back by popular demand. Empower your own self development and improve diversity and inclusion in your organisation or workplace. Check out testimonials from last year.   Tickets are now on sale. Only £30 including lunch!   Book now     https://www.eventbrite.co.uk/e/edi-round-table-event-and-the-six-stages-framework-conference-2024-tickets-884939155837?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=ebdsshcopyurl   Join Us In Creating a More Inclusive World.   Are you ready to dive deep into the complexities of equality, diversity, and inclusion? Have you ever wondered how different sectors can collaborate to enhance racial justice and belonging in our ever-evolving society?   Online agenda and details of speakers and panelists https://www.sixstagesframework.com/edi-agenda/   Check out our Speaker/Panelists and Hosts. https://www.sixstagesframework.com/edi-round-table-2024/   https://youtu.be/DDfQtNJsNKE https://www.eventbrite.co.uk/e/edi-round-table-event-and-the-six-stages-framework-conference-2024-tickets-884939155837?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=ebdsshcopyurl    Information for Schools https://www.sixstagesframework.com/schools/   What's Involved? This one-day event is not to be missed. We understand the challenges many face in embedding EDI (Equality, Diversity, and Inclusion) into the fabrics of their organisation.    The Six Stages Inclusive Framework helps organisation (and schools) go beyond performative measures: cultural celebrations, conversations about unconscious bias and white privilege to real action and implementation.    It supports evidence-based practice and data gathering, obtaining base line measures through the Six Stages Framework Diversity Assessments which enable you to chart your progress.   Who’s the Conference For? Corporate Organisations Schools & Local Authorities Health Services Higher Education Police and Criminal Justice Anyone passionate about EDI   An amazing venue!   The Conference will take place at St Martin-in-the Fields, Trafalgar Square, WC2N 4JJ on June 28th, 2024, set in the heart of London. Take a 3D tour of our venue here: https://my.matterport.com/show/?m=74N3JkZtuq4   Engage with Visionaries   Check out our Speaker/Panelists and Hosts. https://www.sixstagesframework.com/edi-round-table-2024/   Start your day with groundbreaking insights from leading experts. Our opening address and keynotes will set the stage for a series of powerful discussions, including:   Diverse Cross-Functional Roundtable: Engage with top professionals in a dynamic panel discussion, followed by an audience Q&A. Exclusive stimulating and thought-provoking conversation between the dynamic sister duo, Afua Hirsch: Award-winning writer, journalist, former barrister and filmmaker; and  Dr. Ama Collison: Millennial Psychology Limited. Networking Lunch: Connect with like-minded individuals and grow your professional network over lunch.  Afternoon Sessions: Dr. Shungu H. M'gadzah: will present a compelling keynote on "The Six Stages Framework: Understanding and Dealing with Everyday Racism.”  Exploring practical applications in various sectors and drawing from the SSF transformational toolkit.   Workshops: To consolidate and explore the days learning and make recommendations to be published in our annual report.   Who's Speaking? Dr. Shungu H. M'gadzah: Six Stages Framework & Inclusion Psychologists Ltd Dr. Ama Collison: Millennial Psychology Afua Hirsch: Award-winning writer, journalist, former barrister and filmmaker   Visit the wide range of market stalls and bookstore on display.  Explore the books from This is Book Love an award-winning collective and bookstore curating and showcasing and bringing together the best multicultural content the world of arts has to offer Schools, Nurseries, Public and corporate spaces www.thisisbooklove.com   Get Your Tickets Tickets are now on sale. Join us for our Annual trailblazing event! Only £30 including lunch!     Book now       https://www.eventbrite.co.uk/e/edi-frameworks-for-inclusive-organisations-measuring-impact-tickets-909290140287?aff=oddtdtcreator     https://www.eventbrite.co.uk/e/edi-round-table-event-and-the-six-stages-framework-conference-2024-tickets-884939155837?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=ebdsshcopyurl   Link for more Information & Testimonials about last year’s event: https://www.inclusionpsychologists.com/post/exploring-equality-diversity-and-inclusion-through-different-professional-lenses-the-six-stages-fr-2   For sponsorship opportunities or Market stalls contact Dr. Shungu at: drshungu@inclusionpsychologists.comor Dr Ama Dr. Ama Collison    Market stalls: We also have space for market stalls at a cost of £100 so if you know organisations who may be interested. Sponsorship: In terms of sponsorship, we are looking for any contribution to costs. We currently have one sponsor- Inclusivitti. https://www.inclusivitii.com/ Support with the event and donations Any help in publicising the event would be appreciated as well as any donations or sponsors. Organisers: https://www.inclusionpsychologists.com/ Dr Shungu H. M'gadzah, Six Stages Framework https://www.millennialpsychology.co.uk/ Dr Ama Collison: Millennial Psychology https://www.diversifyworld.com/ Mr Romain Muhammad: Diversify World Sponsors: Inclusivitti https://www.inclusivitii.com/ Venue: St Martin- in- the- Fields Here is the link to our online 3D tour. Take a 3D tour of our venue here: https://my.matterport.com/show/?m=74N3JkZtuq4 Best wishes,   Shungu   Dr Shungu Hilda M'gadzah Director & Lead Consultant Psychologist Inclusion Psychologists Ltd Tel: 07956 965 266   AUTHOR: Understanding & Dealing with Everyday Racism- The Six Stages Framework The Six Stages Framework Book   https://www.sixstagesframework.com   www.inclusionpsychologists.com  https://www.inclusionpsychologists.com/book-online   Psychology today directory https://www.psychologytoday.com/profile/774567   Follow me on twitter. https://twitter.com/DrShunguM   LinkedIn profile https://www.linkedin.com/in/shunguhildamgadzah/

The latest mind body research gives us profound insights into the effects on mental health of 'physical' factors, including breathwork and time in Nature, new ways to improve mental and physical health, and more… This wide-ranging day will deepen your knowledge of the mind-body system and the impact ‘physical factors’ can have on our emotions, state of mind and memory – with additional ways to help people quickly and effectively… Accredited CPD: 6 hours Length: 1 day (9.30am - 4.00pm) A brilliant framework to understand the neurobiology of our needs and how to manage stressDR ALLY JAFFEE, NHS DOCTOR Why take this course Having a deeper understanding of the latest research into the effects on mental health of ‘physical’ factors – such as movement and exercise, time in Nature, ‘breathwork’ and real-time connection with others – enables us to tailor powerful therapeutic interventions and deliver more informed psycho-education. This jam-packed day also covers the physiology of responses such as ‘freeze, fight or flight’, the effects of physical activity on emotional, mental, memory and brain health, why stress can become chronic, the many ways we can activate our innate capacity to restore calm through our breath and attention, why these relaxation techniques work and what they do for us physically. The findings you will explore on the workshop have implications for many areas of mental health, even addiction, and give us additional ways to help people resolve many difficulties quickly and effectively, as well as improve overall health. The HG approach recognises that meeting our emotional needs and using our resources well are key to good mental health – yet the impact of ‘physical’ factors on our emotions and state of mind can be just as profound. Even though our physical needs may appear obvious – a healthy diet, regular physical exercise etc – we know that most of the chronic diseases sweeping through the Western World are linked to “lifestyle”, indicating that many people are not actually meeting their physical needs in healthy balanced ways – despite the vast array of information available to them. Finding clarity about how best to meet our own physical needs can also help us maintain our capacity to help others. Throughout the day, Dr Andrew Morrice, a practising GP, draws on both the latest research and his decades of experience managing the complex combination of mental and physical health problems in General Practice (20 of those years using the Human Givens model). We will sift the sense from the nonsense, and see the fundamentals behind the buzzwords and trends, making it easier to think clearly about our own health as well as that of our patients or clients… Really insightful course with an amazing way into practical applications of the HG concepts...ALIYA DRAKE, HG THERAPIST What will you learn How the now well-known human ‘needs and resources’ relate to our evolutionary past, and physical lives The many ways physical movement affects the functioning of the mind and our emotions A deeper look into the physiology of emotional responses, such as ‘fight, flight, freeze’ and their impact on health Greater knowledge of the fundamentals of how we can find calm – and the very many ways these can be used to help people New information from the latest mind/body research that has implications for therapeutic lifestyle changes Also covered: What is ‘health’? And how do we get it? Key practices to support your own health, as well as your clients’ How to avoid the unhelpful psychology and aversive ‘pattern match’ that many of us have when it comes to ‘exercise’ Whether we can really be addicted to exercise and if so why? A deeper understanding about the role of “Green Space” in mental health Increased knowledge of the ways in which physical changes in the body contribute to emotional distress The many ways in which movement and physical activity are connected with mental health How thinking and moving, memory and place are inextricably linked Why stress becomes chronic (long-lasting) Greater clarity about the role some emotions play in creating physical ill health – and the powerful ways in which other emotional states promote health (including the key role of oxytocin) The science of the relaxation and oxytocin responses, and how these relate to many types of addiction, including smoking Organising ideas to understand how 6 different types of relaxation practice relate to each other A practical exploration of the many ways the relaxation response can be activated through breath and attention – including a new technique for dealing with panic Why some people may have come to believe that ‘the breathing’ can’t or won’t help them Summaries of the role of diet and sleep on our health – along with the factors considered today in ‘Therapeutic Lifestyle Change’ Time to ask our expert tutor questions and benefit from group discussions Course Programme The ‘The Mind-Body Connection in depth: Movement, Emotion and Calm’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am What is health and how do we 'get it'? 10.45am Discussion over tea/coffee 11.15am The physiology of fear and calm 12.45pm Lunch (included) 1.30pm The physiology of rapport (and other topics) 2.45pm Discussion over tea/coffee 3.00pm Physical domains of mental health 4.00pm Day ends Who is this course suitable for? This course is open to anyone interested in mental and/or physical health If you enjoyed the original 1-day Mind-Body Connection course and would like time to explore in more detail the themes covered in the first half of that course, this new course is for you Please note:  you don’t need to have attended the previous Mind-Body Connection course to come on this one, or its sister course ‘Food, Mood and Sleep’. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Manage and reduce anxiety with professional counselling in London. Our experienced therapists provide tailored strategies and support to help you cope with anxiety, reduce stress, and live a more peaceful life. With a focus on personalized care and effective techniques, our counselling services aim to help you achieve long-term mental well-being and resilience. Key areas: anxiety therapy, stress counselling, anxiety support, therapy for anxiety, anxiety management, stress management, mental health support. 3 x 1 hour sessions 

Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B. In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value. You will learn all about the three pillars for creating competitive brand experiences: Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you. This programme will help participants to: Understand the evolution of the customer buying journey Map a customer buying journey for your brand or solutions Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline Apply the psychology of branding to build marketing communications with impact Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs 1 The evolution of the customer journey Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences 2 The See-Think-Do-Care framework Explore the many different frameworks used to track the customer journey Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision 3 Customer micro-moments and signals in their buying journey Understand the online and offline moments when customers seek information to research and make buying decisions Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey 4 The role of branding in the customer journey Explore the psychology of branding Learn how to ensure your branding is relevant to your target customer needs Bring together your brand value and story to achieve brand loyalty 5 The Why-How-What framework Apply a systematic approach to build a successful and compelling brand Understand how starting with 'why' will help build your brand purpose Apply the content marketing matrix to communicate your brand's value Apply the hero-help-hub model to build engaging content marketing Actionable outcomes We will use your brand examples to provide opportunities for practice: You will learn and reflect on best practice examples of customer engagement You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers You will create a customer engagement plan that can be implemented immediately within your business You will receive immediate feedback on your customer engagement plan You will have the opportunity to share common issues and solutions with your colleagues in the group

Change Happens! Reframing uncertainty in a changing world Change is inevitable — but that doesn’t mean it’s easy. Whether it’s a corporate restructure, a company merger, or the long-lasting ripple effects of a global pandemic, workplace change can stir up uncertainty, anxiety, and resistance. Our Change Happens! workshop helps teams reframe how they view change — not as a threat, but as an opportunity for growth. This interactive, evidence-based session blends psychology with practical strategies, empowering participants to navigate uncertainty with confidence, resilience, and acceptance. Change happens — but how you respond is what defines the outcome. Let’s make it a positive one. Join us for a workshop that transforms uncertainty into opportunity, and equips your team with the tools to thrive in a changing world. Workshop outline: Spotting the Signs of Change Fatigue — Recognising emotional responses and their impact on wellbeing. The Power of Reframing and Acceptance — Practical strategies to shift your mindset from fear to flexibility, and embrace acceptance when change is unavoidable. Building Personal and Team Resilience — Coping techniques that support both individual and collective wellbeing. Creating Your Change Action Plan — Simple steps to manage uncertainty and stay proactive. 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact