4718 Psychology courses in Cardiff delivered On Demand

Unlock the secrets of your feline friend's world with our comprehensive course designed for every cat enthusiast. From the moment they curl up on your lap to the mysterious times they disappear into their own realm, this course delves into every facet of feline behaviour and psychology. Discover why your cat communicates the way they do, understand their unique needs, and learn to interpret the subtle nuances of their body language. This course will help you bridge the gap between human and feline, offering insights into their sleeping, hunting, and toileting habits that trace back to their origins. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Whether you're a new cat parent or a seasoned feline aficionado, our course covers everything from the quirky to the quintessential aspects of cat behaviour. Why do cats purr, hiss, or play with their prey? What drives them to rub against things or knead with their paws? With each module, you'll gain a deeper understanding of your cat's actions, emotions, and the intricate ways they interact with their environment. Dive into the intricacies of feline social dynamics, manage multi-cat households with ease, and ensure your cat's well-being and safety. Join us on this journey to become fluent in the language of cats and foster a harmonious bond with your furry companion. Course Curriculum Module 01: Domestication of Cats Module 02: Communication & Stress According to Origin Module 03: Sleeping & Toileting According to Origin Module 04: Hunting & Drinking Water According to Origin Module 05: Reproduction & Disease According to Origin Module 06: Another Type of Cats - Feral Cats Module 07: Understanding Feline Body Language Module 08: Understanding Common Behaviour Module 09: Understanding Cat Communication Module 10: Types of Feline Need Module 11: Do Cats Feel Love and Other Human Emotions? Module 12: How Smart Are Cats? Module 13: Why Do Cats Hiss? Module 14: Why Do Cats Purr? Module 15: Why Do Cats Rub Against Things? Module 16: Why Do Cats Scratch Things? Module 17: Why Do Cats Play with Their Prey? Module 18: Why Do Some Cats Become Anxious or Phobic? Module 19: Why Do Cats Roll on Their Backs to Greet People? Module 20: Why Do Cats 'Sulk'? Module 21: Why Do Cats Knead or Paddle with Their Paws? Module 22: Why Does a Male Cat Bite a Female's Neck While Mating? Module 23: Why Do Mother Cats Move Kittens? Module 24: Why Do Some Cats Howl, Especially at Night? Module 25: Cats and the Law Module 26: Bringing Your New Cat Home Module 27: Feeding and Controlling Obesity Module 28: Managing Your Cat's Behaviour Module 29: Keeping Your Cat Safe Module 30: Neutering - Family Planning for Felines Module 31: Pregnant Cats, Birth and Care of Young Kittens Module 32: Cats Living Together Module 33: How to Prevent Cat Conflicts in Multi-cat Households Module 34: When to Let Go Learning Outcomes: Understand the domestication and evolution of cats. Analyse feline communication and stress responses. Explore feline sleeping and toileting behaviours. Assess hunting and drinking habits of cats. Examine reproduction and disease patterns in cats. Interpret feline body language and common behaviours. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Cat owners seeking deeper understanding of feline behaviour. Animal shelter staff working with cats. Veterinary assistants handling feline patients. Pet behaviourists specialising in cats. Animal lovers interested in feline psychology. Career path Cat Behaviour Consultant Veterinary Assistant Animal Shelter Worker Pet Adoption Counsellor Feline Enrichment Coordinator Animal Welfare Officer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Criminal Law, Criminology and AML Diploma Advance your legal career with our Criminal Law, Criminology and AML Diploma. Acquire specialized Criminology knowledge coupled with AML expertise. Become the Criminology and AML professional you aspire to be. Learning Outcomes: Construct criminal profiles using Criminology theories. Analyse crime scenes through a Criminology lens. Interpret criminal psychology via Criminology principles. Assess victim impact using Criminology methodologies. Implement AML regulations informed by Criminology insights. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Criminal Law, Criminology and AML Diploma: Profiling in Criminology: Develop accurate criminal profiles utilising advanced Criminology techniques. Crime Scene: Conduct comprehensive crime scene analysis, grounded in Criminology principles. Understanding Criminal Psychology: Integrate criminal psychology theories into your Criminology practice. Victimology: Apply Criminology frameworks to assess and understand the impact on victims. AML Regulations: Master Anti-Money Laundering (AML) regulations, enriched by your Criminology knowledge. Responsibility of AML Reporting Officer: Fulfill AML reporting responsibilities effectively, leveraging Criminology insights.

Gain a deeper understanding of animal behaviour and psychology with our Animal Carer & Behaviourist Certificate course. Explore the evolution of pets, delve into the unique characteristics of dogs, cats, and rabbits, and learn practical skills to foster a nurturing environment for animals.

Take your first step into the transformative world of adult counselling with this comprehensive course. Master essential counselling techniques, explore psychological issues in adults, and grasp the ethical and legal considerations of the field. Gear up for a fulfilling career as a professional counsellor in the UK.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Discover the truth behind popular crime dramas and the real-world skills that are needed to stop law-breakers in their tracks when you take our popular Criminal Investigator course. Media entertainment often glamorises the work of police officers and detectives, but the fact remains that thousands of hard-working and talented people devote their careers to solving crime and catching perpetrators. This Advanced Diploma in Criminal Investigator at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development and career progression related to Criminal Investigation substantial and easier than ever! You can find out exactly how professionals perform this role by studying the contents of this tutorial. Written with the aid of industry experts, each module explains the methods and principles of investigating a crime scene and acting on criminal intelligence. You will be shown the total learning curve for expert investigation work, from collecting physical evidence to DNA analysis and understanding criminal psychology. The contents even cover the requirements for operating as a private detective and how to ensure that you adhere to the UK criminal justice system during the proceedings. Upon successful completion of the Criminal Investigation course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this Criminal Investigation course. With this comprehensive Criminal Investigation course, you can achieve your dreams and train for your ideal career. The Criminal Investigation course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this Criminal Investigation course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the Criminal Investigation course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Criminal Investigation program. Key Topics to Be Covered by Criminal Investigation Fundamental requirements for crime investigation and detection Collecting the evidence and analysing the crime scene Understanding the use of psychology and intelligence gathering Working with the victim and learning about criminal motives Advance forensics and the UK criminal justice system Why Prefer this Criminal Investigation Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of this course: Module 01: Required Skills to Become a Criminal Investigation Definition of a Crime Investigator Roles and Responsibilities of a Criminal Investigation Necessary Skills of a Criminal Investigation Thinking ProcessDecision MakingThe Investigative MindsetThe Code of Ethics The Pathway to Becoming a Criminal Investigation Career as a Criminal Investigation Module 02: An Introduction to a Private Detective What is a Private Detective? Roles and Responsibilities of a Private Detective Duties of a Private Investigator Skills and Characteristics Required to be a Good Private Detective Need and Scope of Private Detective Dangers faced by Private Detective Career as a Private Detective Module 03: Criminal Intelligence An Introduction to Intelligence The intelligence process National Intelligence Model: the United Kingdom Analysis and analytical Process Module 04: Crime Scene Investigation Introduction Policy Goals and Objectives Evidence Collection Actions of the Initial Responding Officer Processing Methodology Narrative Descriptions Crime Scene Photography Module 05: Collecting and Packaging Physical Evidence Locating Physical Evidence Collecting and Packaging Physical Evidence Handling Evidence Packaging Evidence Biological Materials DNA Evidence Maintaining The Chain of Custody Obtaining Standard/Reference Samples Submitting Evidence To The Laboratory Ensuring Crime Scene Safety Module 06: Fingerprints: Your Signature Getting a Grip on Fingerprints Developing The Science: A Trip Through Fingerprint History Measuring bodies: A precursor to fingerprinting Using Ridge Patterns Grouping by arches, loops, and whorls Developing the Henry System Using Chemistry to Expose Prints Cleaning up the Print: Digital Techniques Module 07: DNA Analysis Overview The Function and Structure Of DNA DNA Identification Collection And Preservation of DNA Evidence Preparing DNA Samples For Fingerprinting Summary Module 08: Criminology and Criminal Psychology Criminology Definition of Crime Types of Crime Classification of Crime Psychology and Criminal Psychology Open Source of Information Module 09: Violent Crimes and Cyber Criminology Violence and Conflicts Crime and Social Media Why Cybercrime Occurs The Dark Web Detecting cyber attackers Threat Analysis and Prediction Module 10: Business Theft and fraud Major Types of Fraud and Corruption Identify Theft Crime in the Corporate Sector Corruption and Fraud in Policing Fraud and Corruption in Times of Disaster Module 11: Domestic Investigation and Types Defining Domestic Abuse Role of Investigators in Domestic Abuses Marital cases Divorce cases Child Abuse Elder Abuse Asset investigation Module 12: Victimology Introduction to Victimology A Constructive View Expectations of the Victim Communication of Victimisation Module 13: Dealing with Crime Overview The Investigative Function Supporting Activities Conducting Investigations Organization and Management Module 14: Tracing and Surveillance Techniques Overview Smart Visual Surveillance Gait Recognition Attribute Analysis Surveillance for Security and Defense Module 15: Effective Interrogation Techniques The Search for Truth Psychophysiological Basis of Forensic Assessment Interview vs Interrogation Question Formulation Nonverbal Behavioral Assessment Module 16: Basic Operations of Firearms Introduction Types of Firearms Ammunition Laser Sights Quality Practice Dry Practice GPS of Personal Defense Module 17: Firearms Examination Characteristics of Firearms Ammunition Firearms Evidence Gunshot Residue (GSR) Analysis Collecting Firearms Evidence Handling of Firearms Cartridge Cases Bullets Test Firing Powder Pattern Examination Module 18: Forensic Psychology Introduction Ethical Principles Forensic Science Module 19: The Criminal Justice System in England and Wales Overview What is Criminal Justice Criminal Justice: Functions and Form Criminal Justice In England and Wales Serious and Organized Crime Agency (SOCA) Aims of the Criminal Justice System Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course does not require you to have any prior qualifications or experience. So you can enrol and start learning at your convenience. However, this could be a perfect match for, Anyone interested in this area People interested in Criminology and Criminal Science Students who have recently graduated and are looking for work Intern Lawyer planning to start practice in the criminal law court Those who want to get professional expertise in this field Existing professionals looking for a certificate Requirements This course does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Criminal Investigation course allows you to study at your own speed and grow a quality skillset. Career path The Criminal Investigation course aims to help you get the job-required know-how or even the long-awaited promotion of your dreams. With the support and proper guidance, you will learn the skills and knowledge that will help you secure a job as: Private Investigator Criminology External Fraud Analyst Internal Fraud Analyst Criminal Psychologist Certificates CPD Accredited Certificate Digital certificate - £10 Advanced Diploma in Criminal Investigator at QLS Level 7 Hard copy certificate - £139 After successfully completing the Advanced Diploma in Criminal Investigator at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Give a compliment to your career and take it to the next level. This Sports Management bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Sports Management bundle will help you stay ahead of the pack. Throughout the Sports Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Sports Management course, you will get 10 premium Sports Management related courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Sports Management Bundle Consists of the following Premium courses: Course 01: Sports Psychology Course 02: Financial Management Course 03: Basic Business Finance Course 04: Budgeting and Forecasting Course 05: Business Strategy Planning Course 06: Event Planning Course 07: Level 3- Project Management Course 08: People Management Skills Level 3 Course 09: Setting and Achieving Goals Course 10: Sports and Fitness Coaching Course 11: Sports Injuries Course 12: Sports Medicine Fundamentals Course 13: Sports Nutrition Training Level 3 Course 14: Decision Making and Critical Thinking Enrol now in Sports Management to advance your career, and use the premium study materials from Apex Learning. The Sports Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Sports Management expertise and essential knowledge, which will assist you in reaching your goal. Course Curriculum: Course 01: Sports Psychology Introduction Mental Toughness Imagery Motivation in sport Goal Setting in Sport Arousal, Stress, and Anxiety Arousal Regulation Concentration Exercise and Psychological Wellbeing Athletic Injuries and Psychology Sports Psychology as a Coach Parents Involvement Psychology at Workplace How to Be a Better Competitor ------------ 13 Sports Management related courses-------- How will I get my Certificate? After successfully completing the Sports Management course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sports Management bundle. Requirements Our Sports Management is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Professionals tend to pursue their careers in the following Sports Management sectors Sports Agent Athletic Director Sports Psychologist Sports Marketing Manager Sports Event Manager Entry-level positions such as Sports Coaches and Fitness Instructors can expect to earn between £17,000 and £25,000 per year. Sports Managers and Coaches with more experience can earn up to £35,000 per year. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Sports Psychology) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sports Psychology) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Forensic Science and Law Enforcement Criminal Profiling at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Forensic Science at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Forensic Science at QLS Level 5 course. Due to Forensic Science at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Forensic Science at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Forensic Science at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Forensic Science at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Forensic Science at QLS Level 5 course. This Forensic Science at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Forensic Science at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Forensic Science at QLS Level 5 course: Module 01: Reducing the Risk of Re-Offending Module 02- History of Forensic Psychology Module 03: Research Methods in Forensic Psychology Module 04: Theories of Offending Module 05: Sexual and Violent Offending Module 06: Fire-Setting Behaviour Module 07: Offender Profiling Module 08: Effectiveness of Offender Profiling Module 09: Eye-Witness and Expert Witness Testimony Module 10: Reducing Re-Offending and Incident Management Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Forensic Science and Law Enforcement Criminal Profiling at QLS Level 5exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Forensic Science at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Forensic Science at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Forensic Science and Law Enforcement Criminal Profiling at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Forensic Science and Law Enforcement Criminal Profiling at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Parapsychology Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Parapsychology Course is one of the most prestigious training offered at Study Hub and is highly valued by employers for good reason. This Parapsychology Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Parapsychology Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Learning Outcomes Gain a foundational understanding of parapsychology and its scientific aspects. Understand the principles of extrasensory perception and psychokinesis. Analyze the psychology behind psychic fraud and paranormal claims. Explore various paranormal phenomena including near-death and out-of-body experiences. Critically assess the evidence and theories in parapsychological research. Why choose this Parapsychology course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Parapsychology course for? Individuals fascinated by the paranormal and unexplained phenomena. Students and researchers in psychology and related fields. Skeptics and critical thinkers seeking to understand paranormal claims. Professionals in the field of mental health exploring alternative therapies. Enthusiasts of science fiction and the supernatural. Career path Parapsychologist - £25,000 to £40,000 Researcher in Psychic Studies - £30,000 to £45,000 Mental Health Therapist (with parapsychology specialisation) - £27,000 to £42,000 Science Fiction Author - £20,000 to £35,000 Lecturer in Paranormal Studies - £30,000 to £50,000 Paranormal Investigator - £22,000 to £38,000 Prerequisites This Parapsychology does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Parapsychology was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Parapsychology Introduction to Parapsychology 00:20:00 Module 02: Parapsychology and Science Parapsychology and Science 00:15:00 Module 03: Probability and Coincidence Probability and Coincidence 00:16:00 Module 04: The Placebo Effect The Placebo Effect 00:14:00 Module 05: The Phenomenology of Extrasensory Perception The Phenomenology of Extrasensory Perception 00:15:00 Module 06: Psychokinesis Psychokinesis 00:20:00 Module 07: The Psychology of Psychic Fraud The Psychology of Psychic Fraud 00:16:00 Module 08: The Survival Hypothesis The Survival Hypothesis 00:18:00 Module 09: Near-Death Experiences Near-Death Experiences 00:15:00 Module 10: Out-Of-Body Experiences Out-Of-Body Experiences 00:20:00 Module 11: Hauntings and Apparitions Hauntings and Apparitions 00:16:00 Module 12: Telepathy and Clairvoyance in the Laboratory Telepathy and Clairvoyance in the Laboratory 00:18:00 Module 13: Investigating Aliens and UFO Investigating Aliens and UFO 00:22:00 Module 14: Astrology Astrology 00:25:00 Module 15: Meditation Meditation 00:22:00 Module 16: Exploring the Theories Exploring the Theories 00:19:00 Assignment Assignment - Parapsychology 00:00:00

Discover a powerful 40 hours Learning Bundle that combines Pharmacy Assistance, Mental Health Awareness, Psychology, and Counseling. Enhance your healthcare skills, deepen your understanding of mental well-being, explore the intricacies of human behavior, and develop effective counseling techniques. This all-inclusive bundle provides a compact yet comprehensive educational experience to propel your personal and professional growth. The Pharmacy Assistant course provides a comprehensive foundation in the field of pharmaceuticals. Participants will learn essential skills related to assisting pharmacists in various tasks, including medication dispensing, inventory management, and customer service. The Mental Health Awareness course is designed to enhance individuals' understanding of mental health conditions, their causes, and available treatments. Participants will explore different mental illnesses, such as depression, anxiety disorders, and bipolar disorder, and learn how to recognize their symptoms. Introduction to Psychology offers a captivating exploration into the fascinating world of human behavior and the mind. Students will delve into the foundational principles of psychology, including cognitive processes, social interactions, learning theories, and psychological disorders.  The Counselling course provides a fundamental understanding of the principles and skills involved in effective counseling. Participants will learn about different counseling approaches, active listening techniques, and ethical considerations.