63505 Courses

Presentation Skills 1 Day Workshop in Brighton

Presentation Skills 1 Day Workshop in Leeds

Presentation Skills 1 Day Workshop in Darlington

Presentation Skills 1 Day Workshop in Windsor Town

Communication Skills 1 Day Training in Brighton

Presentation Skills 1 Day Workshop in Portsmouth

Presentation Skills 1 Day Workshop in Portree

Communication Skills 1 Day Training in Darlington

In this fun and creative course, you'll learn how to use sashiko mending techniques to patch your jeans with elegance. You will learn the fundamentals of visible mending jeans, which uses simple stitches to create stunning patterns and designs on the cloth. A step-by-step demonstration and guidance on how to execute sashiko stitching on jeans will be provided. You must bring your own ripped jeans or work on the sampler provided by us. Join us for this enjoyable and relaxing course to experience the delight of visible mending jeans!

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.