11103 Courses

This course teaches you English as a foreign language. Starting from a few basic words, we then work though the structures of the language step by step, learning new grammar and vocabulary as we go. We pay close attention to pronunciation, and make use of the IPA (International Phonetic Alphabet) to help us with this. The course is taught by a British English native speaker. But, because English is an international language, we will listen to various accents throughout the course.

This course teaches you English as a foreign language. Starting from a few basic words, we then work though the structures of the language step by step, learning new grammar and vocabulary as we go. We pay close attention to pronunciation, and make use of the IPA (International Phonetic Alphabet) to help us with this. The course is taught by a British English native speaker. But, because English is an international language, we will listen to various accents throughout the course.

Description: Level 3 Conflict Management Training equips participants with the skills and qualifications to deliver scenario-based conflict management training. Candidates gain insight into conflict dynamics, learning to de-escalate confrontations effectively while maintaining composure. Course Overview: Participants delve into conflict background, triggers, and stages of escalation. Key skills include maintaining composure, managing language and body cues, and addressing angry customer behaviour. Course content covers conflict response strategies, communication techniques, and problem-solving approaches. Key Learning Outcomes: Identify components of confrontations and conflict escalation stages Recognize signs of conflict and aggression, maintaining composure in responses Manage language, body cues, and emotions effectively during conflicts Employ skills to de-escalate angry customer behaviour and handle abusive situations Course Content Highlights: Understanding conflict triggers and customer needs Recognizing signs of aggression and escalating anger Managing language, body cues, and emotional responses Structuring conversations and calming situations effectively Handling unpredictability and abusive behaviour Designing and delivering conflict management scenarios for training purposes Assessment: Course assessment involves portfolio submission. No formal examination is required. Course Fee: Enroll in the Level 3 Conflict Management course for £319.99, covering all costs. Corporate or Group Booking: Special discounts are available for corporate or group bookings. Arrange training sessions at your location by contacting us. How to Book: Book online via PayPal, debit/credit card, invoice, or bank transfer. Alternatively, visit our office or contact us by phone for assistance. Instant booking confirmation will be provided via email. Assistance Needed? For inquiries or assistance, contact our dedicated team via phone or email. We're here to support you throughout your learning journey. Contact us today for guidance and assistance.

The EMMETT Technique is a gentle, yet effective muscle release therapy. Suitable for anyone with or without previous body therapy experience.

Learn how to make some fused glass pieces eg: jewellery, coasters, sun-catchers.

 Come along and join in the festive spirit. In this workshop you will be making a luxury Xmas wreath, start by making a large  round base from freshly harvested willow you can then build your wreath using a combination of different greenery, dried oranges, lime, grapefruit, apple, star anise, cinnamon sticks, nutmeg, fir cones, juniper, holly, ivy and much more. Your wreath will smell and look fabulous. Festive snacks and a glass of mulled wine  included.

Become a fully trained First Aider for your workplace or business with this comprehensive three-day course.

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It is a requirement of the Health & Safety law that employers provide a safe and healthy environment to work in. If your assessment of first aid needs highlights the need for qualified first aiders, then this level 3 qualification (level 6 in Scotland) will provide you with suitable, highly trained personnel. This comprehensive three-day course covers a wide range of first aid emergencies, enabling all participants to deal with emergency situations with confidence in a prompt, safe and effective way. In addition, this course will include any protocol changes that may have arisen since their last training course.