3653 Project Management courses

**24 FREE CPD Accredited Certificates Included** (15,000+ new jobs listed in Reed & LinkedIn) Whether you're aiming to become the organisational linchpin of a bustling office or the go-to right hand of a senior executive, this diploma course offers a structured and informative path into the world of office administration, secretarial work, and PA roles. Packed with essential knowledge and role-focused training, the course covers everything from time management and communication to document handling and professional etiquette—with just enough flair to keep things interesting. It’s ideal for those who want to be the calm, efficient presence in an otherwise chaotic inbox. Delivered entirely online, the course allows you to learn at your own pace, without dressing up or pretending to enjoy lukewarm coffee in a training room. You’ll explore the pillars of modern office management and discover how admin professionals really keep things ticking. This bundle includes the following courses: Course 01: Admin, Secretarial & PA Course 02: Performance Management Course 03: Team Management Course 04: Microsoft Word, PowerPoint & Outlook Course 05: Health and Safety in the Workplace Level 2 Course 06: Workplace First Aid Training Course 07: Information Management Course 08: Facilities Management and Workplace Services Course 09: UK Employment Law Course 10: Meeting Management Online Course 11: Minute Taking Certificate Course 12: Document Control & Administration Skills for Receptionist Course 13: Touch Typing Course 14: Email Writing Course 15: Corporate Risk And Crisis Management Course 16: Public Speaking Course 17: Cross-Cultural Awareness Training Course 18: Equality, Diversity and Discrimination Course 19: Presentation Skills Course 20: Workplace Confidentiality Course 21: Decision Making and Critical Thinking Course 22: Workplace Productivity Course 23: Communication and Organisational Skills Course 24: Project Management: Six Sigma Key Features Accredited by CPD Instant e-certificate Fully online, interactive Office Administration and Admin, secretarial & PA Skills courses with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases As you delve into the intricacies of Admin, Secretarial & PA dynamics, you'll find yourself not just navigating tasks but orchestrating a symphony of organisational prowess. Seamlessly blending tradition with innovation, this diploma is your gateway to a world of versatile expertise. Immerse yourself in the multifaceted landscape of workplace proficiency, where Performance Management and Team Management become second nature. With every keystroke, unlock the power of Microsoft Word, PowerPoint & Outlook, transforming the digital realm into your playground. Navigate the intricate tapestry of UK Employment Law and refine your finesse in Meeting Management and Minute Taking. Through Document Control & Administration Skills, master the receptionist's domain, seamlessly blending touch typing with the art of email communication. Elevate your decision-making prowess and critical thinking to unparalleled heights. Don't miss out on this opportunity to transform your professional journey. Elevate yourself above the competition with our Office Administration and Admin, Secretarial & PA Career Track Diploma. Enrol now, and let the doors to success swing wide open! How will you benefit from this Office Administration and Admin, secretarial & PA Career Track Diploma? All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Each course within this Office Administration and Admin, secretarial & PA Career Track Diploma Course Bundle is thoughtfully crafted to deepen your understanding of critical Office Administration and Admin, secretarial & PA Skills & concepts and arm you with theoretical knowledge and skills vital to Office Administration and Admin, secretarial & PA Skills. CPD 240 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to pursue careers in office administration and Admin, secretarial & PA. Professionals seeking to enhance administrative and organisational skills for career growth. Graduates entering the workforce and aiming for administrative positions. Employees in administrative roles aiming to upskill and advance their careers. Individuals looking to specialise in project management within an office setting. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Office Administrator Executive Assistant Facilities Coordinator Project Administrator Administrative Manager Workplace Services Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Struggling to keep up with ever-changing algorithms, viral trends, and digital strategies? The Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide Course is your answer. This course blends creativity with strategy, teaching you how to build digital campaigns that actually make sense—and make results. Whether you're looking to grow a brand, manage client accounts, or boost your own projects, this course is packed with insights that matter. No fluff, no nonsense—just what works in today's digital space. From social platform know-how to advertising techniques, analytics to audience engagement, you'll cover everything needed to make digital marketing less of a mystery. You’ll also get a full guide on digital marketing career options, helping you understand where the industry is heading and where you might fit. If you're serious about making social media and digital marketing part of your future, this course gives you the knowledge and structure to move forward with confidence—without needing to decipher industry jargon. Would you like a list of learning outcomes and job roles with salaries to go with this? Key Features: CPD Certified Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: Youtube Marketing Module 11: Mobile Marketing ________________________________________________________________________ Complete Career Guide for Advanced Diploma in Social Media & Digital Marketing (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Digital Marketing. In addition to mastering the essentials of Digital Marketing, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Digital Marketing. Your dream career starts here! List of career guide courses included in Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Master digital marketing fundamentals for strategic campaign development. Apply growth hacking techniques to enhance brand visibility and engagement. Understand the customer journey to tailor marketing strategies effectively. Create impactful content and implement successful SEO strategies. Harness the power of social media platforms for targeted marketing. Develop expertise in diverse digital channels, including email and mobile marketing. ________________________________________________________________________ Accreditation All of our courses, including the Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring digital marketers seeking comprehensive knowledge. Business owners aiming to enhance their online presence. Marketing professionals looking to upgrade their skill set. Graduates interested in a career in digital marketing. Individuals keen on leveraging social media for business growth. Career path Digital Marketing Specialist - £30K to £45K/year. SEO Analyst - £25K to £40K/year. Social Media Manager - £35K to £50K/year. Content Marketing Strategist - £30K to £45K/year. Email Marketing Coordinator - £28K to £40K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Looking to dive into the ever-exciting world of event planning and hospitality? This course is your passport to an expansive and dynamic career. Our program offers an in-depth exploration of all things event and hospitality management, from orchestrating large-scale events to understanding the intricate logistics behind them. The course is designed to give you a strong grasp on the theory and principles that drive the industry, offering insights into planning, coordination, and management strategies that shape successful events. Whether you're curious about running a hotel, managing conferences, or planning private events, we've got you covered. With a carefully structured curriculum, you’ll be introduced to key concepts that enhance your understanding of the event and hospitality sector. The course also presents a complete career guide, equipping you with the necessary knowledge to take the next steps in your professional journey. As you learn, you'll uncover a variety of career opportunities within this vibrant industry, setting yourself up for long-term success. Engage with this course to build a strong foundation and gain valuable insights that will give you a distinct edge in the competitive hospitality and event management fields. ________________________________________________________________________ Key Features: CPD Certified Event and Hospitality Management With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 1: Types of Events Module 2: Brainstorming Module 3: Support Staff Module 4: Technical Staff Module 5: Vendors Module 6: Get Organized Module 7: Post Event Activities Module 8: Introduction to Hospitality Management Module 9: An Overview of Hotel Industry Module 10: Management of Front Office Operations Module 11: Management of Food and Beverage Operations Module 12: Customer Satisfaction Module 13: E-Hospitality and Technology ________________________________________________________________________ Complete Career Guide for Event and Hospitality Management (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Event Management. In addition to mastering the essentials of Event Management, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Event Management. Your dream career starts here! List of career guide courses included in Event and Hospitality Management With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand various types of events and their unique characteristics. Develop effective brainstorming skills for event planning and execution. Identify and coordinate support staff essential for successful events. Manage technical staff and vendors to ensure event success. Acquire organizational skills crucial for efficient event coordination. Explore hospitality management principles, including front office and food operations. ________________________________________________________________________ Accreditation All of our courses, including the Event and Hospitality Management With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Event and Hospitality Management With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become event planners and managers. Those interested in pursuing a career in hospitality management. Professionals seeking to enhance their skills in event coordination. Students with a keen interest in the hotel and hospitality industry. Career path Event Coordinator - £22K to 35K/year. Hotel Manager - £30K to 50K/year. Food and Beverage Manager - £25K to 40K/year. Conference Coordinator - £22K to 35K/year. Customer Service Manager - £28K to 45K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Get ready to dive into the vibrant world of nail artistry with this all-in-one Nail Technician Diploma course. Whether you're drawn to the precision of gel techniques, the durability of acrylic nails, or the creative flair of nail art, this course lays out everything in clear, enjoyable steps. From shaping and prepping to colour application and artistic detail, you’ll discover how nail enhancement works—from brush to brilliance—all delivered online with flexibility to suit your schedule. Ideal for beginners or those brushing up their skills, this course is structured to guide you through nail design methods, essential safety measures, client care, and industry insights—all with a dose of professional charm. It’s not just about polish; it’s about knowing the ins and outs of nail beauty and how to turn it into a confident career move. No fluff, no frills—just everything you need to get your fingers on the pulse of today’s nail industry. ________________________________________________________________________ Key Features: CPD QS Certified Nail Technician (Nail Art, Gel & Acrylic Nail Manicure) Diploma With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Nail Technician 101 Module 02: General Anatomy Module 03: Skin Structure, Growth, And Nutrition Module 04: Anatomy Of Nail Module 05: Equipment For The Technician Module 06: Tools And Techniques Module 07: Basics Of Chemistry And Chemicals Module 08: Nail Product Chemistry Module 09: Manicure Module 10: Pedicure Module 11: Nail Diseases And Skin Problems Module 12: Artificial Nails Module 13: Nail Art Module 14: Safety Practices Module 15: Career Prospect And Business Preparations Module 16: UK Legislations And Pandemic Implications ________________________________________________________________________ Complete Career Guide for Nail Technician (Nail Art, Gel & Acrylic Nail Manicure) Diploma (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Nail Technician. In addition to mastering the essentials of Nail Technician, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Nail Technician. Your dream career starts here! List of career guide courses included in Nail Technician (Nail Art, Gel & Acrylic Nail Manicure) Diploma With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Demonstrate proficiency in Nail Technician basics and techniques. Understand the anatomy of the skin and nails for optimal care. Apply knowledge of chemistry and chemicals in nail services. Master the art of creating artificial nails and intricate nail art. Implement safety practices ensuring a secure salon environment. Develop a comprehensive understanding of UK legislations and pandemic implications. ________________________________________________________________________ Accreditation All of our courses, including the Nail Technician (Nail Art, Gel & Acrylic Nail Manicure) Diploma With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Nail Technician (Nail Art, Gel & Acrylic Nail Manicure) Diploma With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Nail Technicians seeking foundational knowledge and skills. Individuals with an interest in beauty and nail aesthetics. Those aiming for a career in the nail care industry. Professionals looking to expand their expertise in beauty services. Career path Nail Technician - £18K to 25K/year. Salon Manager - £20K to 30K/year. Nail Art Specialist - £18K to 28K/year. Beauty Educator - £22K to 35K/year. Beauty Salon Owner - £25K to 40K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

In today’s fast-paced digital world, cyber security is no longer just a luxury—it’s a necessity. With data breaches and cyber threats on the rise, organisations across the globe are looking for experts who can safeguard their systems and sensitive information. Our Cyber Security Training with Complete Career Guide Course offers you the chance to develop a deep understanding of the vital elements of cyber security. From network protection to threat management, you’ll explore the key concepts that keep the cyber world secure. This course is designed to give you the knowledge to build a solid foundation in cyber security, preparing you for the ever-growing demands of the industry. Through a structured and engaging curriculum, you’ll gain a firm grasp on essential topics like risk assessment, encryption, firewalls, and data protection. By the end of this course, you’ll have a strong knowledge base to pursue a rewarding career in cyber security. Whether you’re a beginner or looking to enhance your skills, this course ensures you can confidently step into a field that’s vital to businesses worldwide. Get ready to dive into a dynamic industry with plenty of opportunities to grow and develop your career—no matter where you’re starting from. ________________________________________________________________________ Key Features: CPD Certified Cyber Security Training With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Cyber Law Module 02: Cyber Law, Cyber Ethics and Online Gambling Module 03: Cyber Crime, Cyber Security and Trust in Cyberspace Module 04: Threat Factors: Computer as a Target Module 05: Threats to Cyber Security by Criminals and Organised Crimes Module 06: Threats to Cybersecurity by Hacktivists and Nation-States Module 07: Cyberterrorism Module 08: An Evolving Threat: The Deep Web Module 09: Fraud Module 10: Jurisdiction ________________________________________________________________________ Complete Career Guide for Cyber Security Training (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Cyber Security. In addition to mastering the essentials of Cyber Security, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Cyber Security. Your dream career starts here! List of career guide courses included in Cyber Security Training With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand the foundations of Cyber Law and its applications. Analyze the intersection of Cyber Law, Ethics, and Online Gambling. Comprehend the dynamics of Cyber Crime, Security, and Trust. Identify the various threats targeting computers and cyberspace. Evaluate the role of different entities, such as criminals and nation-states. Explore advanced topics like Cyberterrorism, the Deep Web, and Jurisdiction. ________________________________________________________________________ Accreditation All of our courses, including the Cyber Security Training With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Cyber Security Training With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking a comprehensive understanding of Cyber Law. Professionals in online industries concerned with ethics and legality. Law enforcement personnel aiming to combat cyber threats effectively. IT specialists and security professionals enhancing their knowledge. Students pursuing legal or cybersecurity-related disciplines. Career path Cybersecurity Analyst - £40K to 60K/year. Digital Forensic Analyst - £35K to 50K/year. IT Security Consultant - £45K to 70K/year. Cybercrime Investigator - £35K to 55K/year. Legal Consultant in Cyber Law - £40K to 65K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

If you're curious about how buildings stay cool in summer, warm in winter, and properly ventilated year-round—without an obvious magic trick—you're already thinking like an HVAC technician. This online course walks you through the intricate systems that power climate control in residential, commercial, and industrial settings. From airflow mechanics to heat exchange processes, refrigerants to thermostat controls, it offers a structured, jargon-cleared route through the HVAC landscape. Whether you’re considering a new career path or simply want to understand the machinery behind the hum, this course is designed to inform and inspire. With a strong focus on theory, regulation, and system diagnostics, you’ll gain the foundational knowledge to pursue further technical learning or support HVAC-related work. And yes—it's all online, so no overalls required. Just bring a curious mind, an appetite for systems thinking, and perhaps a fondness for acronyms. ________________________________________________________________________ Key Features: CPD Certified Heating, Ventilation & Air Conditioning (HVAC) Technician With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Heating, Ventilation & Air Conditioning (HVAC) Module 02: Heating Fundamentals and Psychrometrics Module 03: HVAC Systems Module 04: Heating and Ventilation Module 05: Air Conditioning Systems for HVAC Technicians Module 06: Compressors, Water Chillers, and Fans Module 07: Piping for HVAC Technician Module 08: Duct System in HVAC Module 09: Refrigeration and Refrigerants Module 10: Special Applications Module 11: HVAC System Selection Module 12: Safety in the HVAC Industry ________________________________________________________________________ Complete Career Guide for Heating, Ventilation & Air Conditioning (HVAC) Technician (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the (HVAC) Technician. In addition to mastering the essentials of (HVAC) Technician, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in (HVAC) Technician. Your dream career starts here! List of career guide courses included in Heating, Ventilation & Air Conditioning (HVAC) Technician With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Gain a comprehensive understanding of HVAC fundamentals and psychrometrics. Acquire knowledge of various HVAC systems and their applications. Master the principles of heating, ventilation, and air conditioning technologies. Develop proficiency in designing and implementing duct systems for HVAC. Learn the safe practices and protocols crucial in the HVAC industry. Enhance decision-making skills in selecting appropriate HVAC systems. ________________________________________________________________________ Accreditation All of our courses, including the Heating, Ventilation & Air Conditioning (HVAC) Technician With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Heating, Ventilation & Air Conditioning (HVAC) Technician With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become HVAC technicians. Those seeking in-depth knowledge of heating, ventilation, and air conditioning. Professionals looking to advance their skills in HVAC systems. Anyone interested in a career with a focus on HVAC safety. Career path HVAC Technician - £25K to 35K/year. HVAC Engineer - £30K to 45K/year. Refrigeration Technician - £28K to 38K/year. HVAC Project Manager - £35K to 50K/year. HVAC Sales Representative - £25K to 40K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Step confidently into the digital arena with our IT Support Technician With Complete Career Guide Course—an online programme crafted to demystify the world of IT support without the usual fluff or jargon. Whether you're curious about resolving technical issues, configuring systems, or understanding networks and software with clarity, this course delivers a clear route through the chaos. It's designed for learners who prefer their content straight-talking, accessible, and structured to actually make sense—without needing to decipher corporate waffle. From foundational IT concepts to advanced troubleshooting techniques, you'll explore what makes IT support such a vital and dynamic part of today’s tech-driven industries. This course doesn’t promise miracles—it promises well-organised, focused, and relevant content that helps you navigate the career landscape with knowledge, not guesswork. It's flexible, entirely online, and refreshingly free of vague promises. So, if you're ready to dive into the world of IT without being asked to rewire a data centre from your living room, this might just be the course you've been looking for. ________________________________________________________________________ Key Features: CPD Certified IT Support Technician With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Section 01: How People Use Computers Section 02: System Hardware Section 03: Device Ports and Peripherals Section 04: Data Storage and Sharing Section 05: Understanding Operating Systems Section 06: Setting Up and Configuring a PC Section 07: Setting Up and Configuring a Mobile Device Section 08: Managing Files Section 09: Using and Managing Application Software Section 10: Configuring Network and Internet Connectivity Section 11: IT Security Threat Mitigation Section 12: Computer Maintenance and Management Section 13: IT Troubleshooting Section 14: Understanding Databases Section 15: Developing and Implementing Software ________________________________________________________________________ Complete Career Guide for IT Support Technician (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Support Technician. In addition to mastering the essentials of IT Support Technician, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in IT Support Technician. Your dream career starts here! List of career guide courses included in IT Support Technician With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Gain a comprehensive understanding of computer usage and applications. Acquire knowledge of system hardware and device peripherals. Learn to configure and set up PCs and mobile devices. Develop skills in managing files, applications, and network connectivity. Mitigate IT security threats and perform troubleshooting effectively. Familiarize yourself with database concepts and software development. ________________________________________________________________________ Accreditation All of our courses, including the IT Support Technician With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your IT Support Technician With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become IT Support Technicians. Anyone seeking a foundational understanding of computer systems. Professionals aiming to enhance their IT skills and career prospects. Students pursuing a career in information technology. Those interested in troubleshooting and maintaining computer systems. Career path IT Support Technician - £20K to 30K/year. Network Administrator - £25K to 40K/year. Systems Analyst - £30K to 45K/year. Database Administrator - £25K to 40K/year. Software Developer - £30K to 50K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Managing Successful Programmes (MSP®) 5th Edition Foundation: Virtual In-House Training Managing Successful Programmes (MSP®) is a globally-recognized framework for best practice programme management. MSP certification provides guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges for managing programmes and larger, more strategic or multiple projects. MSP 5th edition emphasizes flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility. AXELOS offers two levels of MSP Examination: MSP Foundation and MSP Practitioner. The MSP Foundation Examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the MSP programme management framework. The MSP Foundation qualification is a prerequisite for the MSP Practitioner Examination, which assesses the ability to apply understanding of the MSP programme management framework in context. The MSP® 5th Edition Foundation course is a training based on the exam specification for MSP Foundation certification and is aligned with the Managing Successful Programmes (5th Edition) guide from AXELOS. What you will Learn At the end of this course, participants will be able to: Understand key concepts relating to programmes and MSP Understand how the MSP principles underpin the MSP framework Understand the MSP themes and how they are applied throughout the programme Understand the MSP processes and how they are carried out throughout the programme Key Concepts of MSP Programmes Three Lenses of MSP Principles Themes and Governance Organization Organization Theme Organization Structure Individual Roles Stakeholder Management Design Design Theme Benefits Risk Identification and Prioritization Target Operating Model Documents and Key Roles Justification Justification Theme Business Case Financial Planning Documents and Key Roles Structure Structure Theme Delivery Planning Dependencies Benefits Realization Plan Resourcing Documents and Key Roles Knowledge Knowledge Theme Knowledge Management Information Management Document and Key Roles Assurance Assurance Theme Assurance at Multiple Levels Assurance Planning Document and Key Roles Decisions Decisions Theme Issue Resolution Risk Response Data Gathering and Reporting Options and Analysis Document and Key Roles MSP Processes Identify the Programme    Design the Outcomes Plan Progressive Delivery Deliver the Capabilities Embed the Outcomes Evaluate New Information Close the Programme

Risk Management for IT Projects: Virtual In-House Training IT projects may have direct bottom-line impact on the organization, cost millions of dollars, cause organizational change and change the way the organization is perceived by clients. Many IT projects are notoriously hard to predict and are filled with risk. IT Risk Management takes a comprehensive look at IT project risk management using PMI's PMBOK® Guide Risk Management Model in the context of IT Project Life Cycle phases. The goal of this course is to arm the practitioner with a rigorous, common-sense approach to addressing uncertainty in projects. This approach includes the ability to influence project outcomes, avoid many potential project risks, and be ready to calmly and efficiently respond to unavoidable challenges. What you will Learn You'll learn how to: Describe the risk management process, using the PMBOK® Guide's standard models and terminology Discuss the potential barriers to managing risk effectively in IT project organizations Develop an effective risk management plan for IT projects Identify project risks using IT-specific, practical tools Analyze individual risk events and overall project risk using IT-specific, practical approaches Plan effective responses to IT-specific risk based on the results of risk analysis and integrate risk responses into project schedules and cost estimates Manage and control risk throughout the IT project life cycle Implement selected elements of IT project risk management on your next project Foundation Concepts Basic concepts and purpose Risk and project constraints Risk and corporate cultures Risk management and IT PLC standards Plan Risk Management for IT Projects Plan Risk management process Plan Risk management activities Design a standard template Assess the project-specific needs Tailor the template Produce a project-specific risk management plan Gain consensus and submit as part of overall project plan A risk management plan of IT projects Identify Risks for IT Projects Identify risk process overview Risk categories and examples Risk identification tools Risk events by project life-cycle phases Perform Risk Analysis for IT Projects Perform qualitative risk analysis overview Core qualitative tools for IT projects Auxiliary qualitative tools for cost and schedule estimates When to use quantitative analysis for IT projects Plan Risk Response for IT Projects Plan risk response overview Active risk response strategies for IT projects (Threat and Opportunity) Acceptance and contingency reserves Contingency planning for IT projects Plan risk responses for IT projects Implement Risk Response for IT Projects Implement Risk Responses Executing Risk Response Plans Techniques and Tools Used Continuous Risk Management Monitor Risks for IT Projects Monitor risks overview Monitor risks tips for IT projects Technical performance measurement systems Risk management implementation for IT projects

Getting Started The CMI Level 6 Diploma in Professional Management and Leadership Practice is designed for individuals wishing to develop their professional and leadership skills and who will have the knowledge, skills and behaviours to drive business activities in a senior management and leadership role. The CMI Level 6 Diploma in Professional Management and Leadership Practice is an extensive course and ideal for you if you are a practising or aspiring manager in a role such as: Senior Manager Regional Manager Specialist Manager (with expertise in a specific business or technical function such as quality, finance, risk, marketing, sales IT, human resources etc.) Director You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For learners: Develop professional management and leadership practices Enhance the skills required for the level of responsibility at the senior management level For organisations: Carry out business activities in a senior management and leadership role Provide you with extensive knowledge of management skills focusing on the specific areas appropriate to you and your workplace Key Highlights Are you aspiring for the next Senior Management or Director position that opens up and has a growth mindset? The CMI Level 6 qualification in Professional Management and Leadership Practice offered by the School of Business and Technology London aims at individuals with the knowledge, skills and behaviours to drive business activities in a senior management and leadership role. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 6 Professional Management and Leadership Practice can open many career pathways including, but not limited to: Senior Manager - With an estimated salary of £ 75,270 per annum Regional Manager - With an estimated salary of £ 52,379 per annum Specialist Manager With an estimated salary of £56,872 per annum Director - With an estimated salary of £78,867 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Get Foundation Chartered Manager status upon course completion Fast Track to Chartered Manager status. You will be eligible to apply for Chartered Manager status, the ultimate professional accolade for managers, after completing the course and with 3+ years of experience in a managerial role. Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3000 to 4,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring senior managers. You don't need any formal qualifications to study the CMI Level 6 Diploma in Professional Management and Leadership Practice. However, to be eligible for this course, you must:  Be 19 years of age and over Have some management experience in the junior, middle or senior level Possess the ability to complete the Level 6 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression We would recommend the below qualifications as a possible progression route, once completing the Level 6 Diploma in professional Management and Leadership Practice qualifications: CMI Level 7 Qualifications. Why gain a CMI Qualification? The CMI Level 6 Diploma in Professional Management and Leadership Practice is perfect if you are a practising or aspiring senior manager and want to improve your management and leadership skills through effective decision-making and strategic leadership. You will develop professional management and leadership practices and enhance the skills required for the level of responsibility at the senior management level. You can fast-track to apply for Chartered Manager status, the ultimate professional accolade for managers, after achieving the CMI Level 6 Diploma in Professional Management and Leadership Practice qualification and with at least three years of experience in a managerial role. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 7 courses in Management and Leadership. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 6 Diploma in Professional Management and Leadership Practice, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Professional Management and Leadership Practice Reference No : CMI 601 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the influence of organisational context on management and leadership practice. 2. Understand the practice of professional management and leadership. UNIT2- Managing the Customer Experience Reference No : CMI 522 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the principles of managing the customer experience. 2. Understand the customer journey in the context of an organisation. 3. Know how to manage the customer experience. UNIT3- Using Reflective Practice to Inform Personal and Professional Development Reference No : CMI 525 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the value of reflective practice to inform personal and professional development. 2. Know how to apply reflective practice to inform personal and professional development. UNIT4- Developing, Managing and Leading Individuals and Teams Reference No : CMI 602 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles for developing, managing and leading individuals and teams. 2. Know how to develop, manage and lead individuals and teams to achieve results. UNIT5- Managing Stakeholder Relationships Reference No : CMI 509 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the different types and value of stakeholder relationships. 2. Understand the frameworks for stakeholder management. 3. Know how to manage stakeholder relationships. UNIT6- Managing Risk Reference No : CMI 518 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the scope of business risk management. 2. Understand the process for managing business risk. UNIT7- Organizational Culture Reference No : CMI 603 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the role of culture within organisational contexts. 2. Understand approaches required to make and sustain cultural change. UNIT8- Leading Equality, Diversity and Inclusion Reference No : CMI 613 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the context for leading equality, diversity and inclusion. 2. Know how to lead equality, diversity and inclusion in an organisational context. UNIT9- Principles and Practices of Ethical Decision Making Reference No : CMI 614 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand ethical decision making within organisational contexts. 2. Know how to make an ethical decision. UNIT10- Strategic Programme and Project Management Reference No : CMI 604 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand programmes and project management in an organisational context. 2. Understand factors and approaches for delivering a strategy for a programme or project management. UNIT11- Coaching Skills for Leaders Reference No : CMI 612 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the benefits, types and application of coaching used by leaders. 2. Know the skills, techniques and approaches required by leaders to coach. UNIT12- Innovation and Change Reference No : CMI 605 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand innovation and change within an organisational context. 2. Know how to drive innovation and change. UNIT13- Leading Quality Management Reference No : CMI 609 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the factors which influence organisational approaches to quality management. 2. Know how to lead quality management to achieve strategic objectives. UNIT14- Principles and Practices of Policy Development Reference No : CMI 610 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the context in which a policy is developed. 2. Know how to develop, implement and evaluate policy. UNIT15- Knowledge Management Reference No : CMI 611 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand knowledge management within organisational contexts. 2. Understand the human and cultural dimensions of knowledge management. 3. Know how to develop a strategy to drive knowledge management in an organisational context. UNIT16- Developing and Leading Strategy Reference No : CMI 606 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand approaches to developing organisational strategy. 2. Know how to develop and lead operational strategy to achieve a strategic aim. UNIT17- Procurement, Purchasing and Contracting Reference No : CMI 607 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles of procurement, purchasing and contracting within organisational contexts. 2. Know how to apply the principles of procurement, purchasing and contracting to achieve an operational requirement. UNIT18- Strategic Corporate Social Responsibility and Sustainability Reference No : CMI 608 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand corporate social responsibility and sustainability in organisational contexts. 2. Know how corporate social responsibility and sustainability is applied in an organisational setting. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.