Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback
About the course “Quantum Computing for Finance” is an emerging multidisciplinary field of quantum physics, finance, mathematics, and computer science, in which quantum computations are applied to solve complex problems. “Introduction to Quantitative and Computational Finance” provides a basis to step into the world of Quantum Computing for Finance. This introductory course will develop fundamental concepts required for an understanding of quantum algorithms and more advanced topics in computational finance. Through this course, you will learn the basics of derivative products, the Black-Scholes-Merton model for pricing vanilla derivatives, and how to compute the price of exotic options with a computer. This course is designed for all those who wish to develop their skills and start a career in quantitative finance. This course is the first part of the specialised training program: “Quantum Computing for Finance”. What Skills you will learn The fundamentals of derivative products, their types – forwards and options, and their pricing. An understanding of the Black-Scholes-Merton model, hedging and volatility modelling. The computational and modelling techniques for pricing options such as Monte-Carlo simulations and the Finite Difference method. A strong foundation in quantitative and computational skills for modelling and solving complex financial problems using Python programming language. The skills for a career in the finance industry, including quantitative asset management and trading, financial engineering, risk management, and applied research. Course Prerequisites All potential learners should have prior knowledge of the following content areas, either through completion of academic studies or relative professional preparation: Basic calculus (partial derivatives) Probability theory (with an exposure to measure theory if possible) Basic linear algebra (matrix operations) Numerical Python (NumPy essentially) The course contains several Python based programming exercises. We recommend that you install Python on your local system to practice and implement the programs explained throughout the course. For instructions and tutorials for beginners, please click on the following link: Python installation instructions and tutorials for beginners Duration The estimated duration to complete this course is approximately 4 weeks (~3hrs/week). Course assessment To complete the course and earn certification, you must pass all the quizzes at the end of each lesson by scoring 80% or more. Instructors QuantFiQuantFi is a French start-up research firm formed in 2019 with the objective of using the science of quantum computing to provide solutions to the financial services industry. With its staff of PhD's and PhD students, QuantFi engages in fundamental and applied research in in the field of quantum finance, collaborating with industrial partners and universities in seeking breakthroughs in such areas as portfolio optimisation, asset pricing, and trend detection.
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Learn Flutter - Google's mobile development framework - and build Flutter iOS and Android apps using a single codebase
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Master Angular and Dart (AngularDart) and build high-performance, flexible, and dynamic web apps
Lab Technician with Food Microbiology Diploma Master the essentials of medical and food microbiology as a Lab Technician. Elevate your analytical skills with state-of-the-art microscope techniques. Achieve excellence in healthcare and food safety with our comprehensive Lab Technician with Food Microbiology Diploma. Learning Outcomes: Operate medical laboratory equipment as a Lab Technician. Utilize microscope techniques in Lab Technician tasks. Analyze hematological samples proficiently as a Lab Technician. Conduct clinical chemistry assays in a Lab Technician role. Investigate food spoilage mechanisms as a specialized Lab Technician. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Lab Technician with Food Microbiology Diploma: Medical Laboratory Services Execute precise medical tests, reinforcing your expertise as a Lab Technician in healthcare settings. Microscope and How to Use It Master microscope operations to excel in your role as a Lab Technician across multiple fields. Haematology Perform thorough hematological assessments, cementing your standing as a proficient Lab Technician. Clinical Chemistry Conduct detailed clinical chemistry tests to facilitate medical diagnostics as a skilled Lab Technician. Food Spoilage and Preservation Explore mechanisms of food spoilage and apply effective preservation methods as a Lab Technician. Probiotic Foods and Gut Health Analyze probiotic foods and their impact on gut health, broadening your capabilities as a Lab Technician in food microbiology.
Learn JavaScript from Scratch: JavaScript for Everyone is a hands-on course that teaches the ins and outs of modern JavaScript. It is the perfect course for anyone who wants to learn the programming language from scratch and wants to develop engaging, interactive websites that leverage all the latest features JavaScript comes with.