11441 Professional Skills courses

Duration: 1 Day Who would find this course useful? C++ coders. This course covers C++ programming principals and the syntax of all generally used C++ statements. Level: From beginners. For classroom courses: Bring your own device.

Group Course (Max 6 Delegates) (2 Days)

dvanced Course This MS Project Advanced course is an intensive, hands-on, one-day training course, concentrating on complex calendars, complex costs, multiple baselines, multiple projects and other advanced MS Project features. This is a one day course, one a one-to-one basis, attending to individual questions and issues. Group bookings could be requested

Publisher Courses. With MS Publisher, combine text and photos illustrations to make professional newsletters publications. At our MS Publisher course, learn how to.

Duration 5 Days 30 CPD hours This course is intended for This course benefits individuals responsible for implementing, monitoring, and troubleshooting Layer 3 components of a service provider's network. Overview Describe the various OSPF link-state advertisement (LSA) types. Explain the flooding of LSAs in an OSPF network. Describe the shortest-path-first (SPF) algorithm. List key differences between OSPFv2 and OSPFv3. Describe OSPF area types and operations. Configure various OSPF area types. Summarize and restrict routes. Identify some scenarios in a service provider network that can be solved using routing policy or specific configuration options. Use routing policy and specific configuration options to implement solutions for various scenarios. Describe how to troubleshoot OSPF. Explain the concepts and operation of IS-IS. Describe various IS-IS link-state protocol data unit (LSP) types. List IS-IS adjacency rules and troubleshoot common adjacency issues. Configure and monitor IS-IS. Display and interpret the link-state database (LSDB). Perform advanced IS-IS configuration options. Implement IS-IS routing policy. Explain the default operation in multiarea IS-IS. Describe IS-IS address summarization methods. Configure and monitor a multiarea IS-IS network. Describe how to troubleshoot IS-IS. Describe basic BGP operation. List common BGP attributes. Explain the route selection process for BGP. Describe how to alter the route selection process. Configure some advanced options for BGP peers. Describe various BGP attributes in detail and explain the operation of those attributes. Manipulate BGP attributes using routing policy. Explain the causes for route instability. Describe the effect of damping on BGP routing. Explain the default behavior of damping on links. Control damping using routing policy. View damped routes using command-line interface (CLI) commands. Describe the operation of BGP route reflection. Configure a route reflector. Describe the operation of a BGP confederation. Configure confederations. Describe peering relationships in a confederation. Describe how to troubleshoot BGP. Describe how to troubleshoot routing policy. This five-day course is designed to provide students with detailed coverage of OSPF, IS-IS, BGP, and routing policy. Course Outline Course Introduction OSPF OSPFv2 Review Link-State Advertisements Protocol Operations OSPF Authentication OSPF Areas Review of OSPF Areas Stub Area Operation Stub Area Configuration NSSA Operation NSSA Configuration Route Summarization OSPF Case Studies and Solutions Virtual Links OSPF Multiarea Adjacencies External Reachability Troubleshooting OSPF Troubleshooting OSPF IS-IS Overview of IS-IS IS-IS PDUs Neighbors and Adjacencies Configuring and Monitoring IS-IS Advanced IS-IS Operations and Configuration Options IS-IS Operations IS-IS Configuration Options IS-IS Routing Policy Multilevel IS-IS Networks Level 1 and Level 2 Operations Multilevel Configuration Troubleshooting IS-IS Troubleshooting IS-IS BGP Review of BGP BGP Operations BGP Path Selection Options Configuration Options BGP Attributes and Policy?Part 1 BGP Policy Next Hop Origin and MED AS Path BGP Attributes and Policy?Part 2 Local Preference Communities Route Reflection and Confederations Route Reflection Operation Configuration and Routing Knowledge BGP Confederations BGP Route Damping Route Flap and Damping Overview Route Damping Parameters Configuring and Monitoring Route Damping Troubleshooting BGP Troubleshooting BGP Troubleshooting Policy Troubleshooting Policy

MS PowerPoint is really easy, but in this PowerPoint Training Courses, we cover most aspects in a fast-paced day, and attend the to more tricky aspects. This course is one-to-one to attend to specific aspects per delegate. Group training could be organised on request.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those who want to understand and use soft skills to communicate, problem solve, and resolve conflict. Overview Upon successful completion of this course, participants will use soft skills to more effectively interact with people and improve communication skills. In this course, participants will develop a core set of ten soft skills. Getting Started Workshop Objectives Action Plan What are Soft Skills? Definition of Soft Skills Empathy and the Emotional Intelligence Quotient Professionalism Learned vs. Inborn Traits Practical Illustration Communication Ways We Communicate Improving Nonverbal Communication Listening Openness and Honesty Practical Illustration Team Work Identifying Capabilities Get Into Your Role Learn the Whole Process The Power of Flow Practical Illustration Problem Solving Define the Problem Generate Alternative Solutions Evaluate the Plans Implementation and Re-Evaluation Practical Illustration Time Management The Art of Scheduling Prioritizing Managing Distractions The Multitasking Myth Practical Illustration Attitude and Work Ethic What Are You Working For? Caring for Others vs Caring for Self Building Trust Work Is Its Own Reward Practical Illustration Adaptibility/Flexibility Getting Over the Good Old Days Syndrome Changing to Manage Process Changing to Manage People Showing You?re Worth Your Weight in Adaptability Practical Illustration Self Confidence (Owning It) Confident Traits Self-Questionnaire Sure-fire Self-Confidence Building Tactics Build Up Others Practical Illustration Ability to Learn Wow, You Mean I?m Not Perfect? Listen with an Open Mind Analyze and Learn Clear the Air and Don?t Hold Any Grudges Practical Illustration Networking Redefine Need Identifying Others? Interests Reach Out When to Back Off Practical Illustration Wrapping Up Words From the Wise

Duration 2 Days 12 CPD hours This course is intended for Professionals involved in internal and/or external negotiations will benefit from this course. Overview Develop the necessary skills to negotiate like a pro Prepare for a negotiation applying best practices Utilize industry-standard tools and techniques Create your Best Alternative to a Negotiated Agreement (BATNA) Build common ground and consensus in your negotiation strategies Negotiate with experts to develop your skills for success Students will learn the essential strategies and techniques needed to guide negotiations from opening discussions through to a positive result. Students will leave with practical solutions to negotiating effectively. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Negotiation Introduced Identifying Integrative and Distributive Negotiation Types Understanding the Three Phases of Negotiation Strengthening Negotiation Skills 2. Preparing for Your Negotiation Establishing Personal Boundaries Deciding on Your WATNA and BATNA and Negotiating Based on Them Preparing and Sticking to Your Plan Negotiation Strategies 3. Negotiation Process for Success Setting the Time and Place Avoiding Negative Environments Establishing Common Ground and Building Momentum Creating a Negotiation Framework, Agreeing on Issues, and Maintaining a Positive Framework Working through the Five Steps of Negotiation 4. Best Practices Starting Off on the Right Foot What to Share and What to Keep to Yourself Knowing What to Expect Utilizing the Top Ten Negotiation Techniques Managing an Impasse 5. Negotiation Tools & Techniques Reviewing the Three Ways to See Your Options Creating a Mutual Gain Solution Agreeing on Wants - Working with What You Want and What They Want 6. Consensus & Agreement Building Consensus Consolidating and Finalizing an Agreement Controlling Your Emotions and Dealing with Personal Attacks Walking Away When Necessary

Duration 1 Days 6 CPD hours This course is intended for This course is intended for anyone who wants to develop a toolbox of personal stress management skills. Overview Upon successful completion of this course, students will be able to identify the best approach to handle a stressful situation; understand what lifestyle elements, routines and relaxation techniques can help reduce stress. In this course, students will apply a three-option method to address any stressful situation. Module One: Getting Started Workshop Objectives Pre-Assignment Pre-Test Action Plan Form Evaluation Form Module Two: Understanding Stress What is Stress? What is Eustress? Understanding the Triple ?A? Approach Practical Illustration Module Two Review Questions Module Three: Creating a Stress-Reducing Lifestyle Eating Properly Exercising Regularly Sleeping Well Practical Illustration Module Three Review Questions Module Four: Altering the Situation The First A Identifying Appropriate Situations Creating Effective Actions Practical Illustration Module Four Review Questions Module Five: Avoiding the Situation The Second A Identifying Appropriate Situations Creating Effective Actions Practical Illustration Module Five Review Questions Module Six: Accepting the Situation The Third A Identifying Appropriate Situations Creating Effective Actions Practical Illustration Module Six Review Questions Module Seven: Using Routines to Reduce Stress Planning Meals Organizing Chores Using a To-Do List Practical Illustration Module Seven: Review Questions Module Eight: Environmental Relaxation Techniques Finding a Sanctuary Using Music Seeing the Humor Practical Illustration Module Eight: Review Questions Module Nine: Physical Relaxation Techniques Soothing Stretches Deep Breathing Tensing and Relaxing1 Meditation1 Practical Illustration Module Nine: Review Questions Module Ten: Coping with Major Events Establishing a Support System Creating a Plan Knowing When to Seek Help Practical Illustration Module Ten: Review Questions Module Eleven: Our Challenge to You Creating a Stress Log Week One: Recording Events1 Week Two: Identifying Stressors and Creating a Plan1 Week Three: Creating New Habits Reviewing and Evaluating Practical Illustration Module Eleven: Review Questions Module Twelve: Wrapping Up Words from the Wise Lessons Learned

Duration 1 Days 6 CPD hours This course is intended for This course is for anyone who finds themselves needing to improve their negotiating skills in the workplace. Overview Develop the skills necessary for successful negotiation. Identify key negotiation concepts and strategies. Learn the key elements in preparing for negotiation to help ensure success. Develop a BATNA (Best Alternative to a Negotiated Agreement) before starting negotiation. Identify what we bring to the negotiation table that could get in the way of successful negotiation. Generate options to getting to a shared agreement Prepare for and practice negotiating in a safe environment Being able to negotiate well is critical for any project professional. You need to clarify what you hope to gain from negotiating, as well as understand the other side?s objectives to reach a mutually beneficial result. This course provides essential tips on how to prepare for negotiation, including managing emotions and understanding what all parties contribute to the process. You will also learn the difference between positions and interests and how to bargain to generate options to find the win-win. The course provides an opportunity to apply concepts taught to a real-life situation and to practice negotiating in a safe environment. Note: This course will earn you 7 PDUs. 1 - Negotiation Overview Negotiation defined Negotiation strategies 3 Negotiation approaches Negotiation Process 2 - Preparing your Negotiation Mindset Mental models Personal values Forms of power Managing emotions Identifying your personal hot buttons Cooling down techniques 3 - Prepare for Negotiation Determine if negotiation is your best path Determine negotiation goal Collect relevant information Identify your BATNA Identify your interests under your position Build an effective environment Prepare your opening statements 4 - Negotiation Tips to Remember Before you Begin Negotiating Present your opening statement Exchange information - identify interests Bargain and generate options for mutual gain Finalize agreement & conclude negotiation Overcoming negotiation challenges