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11397 Professional Skills courses in Cardiff delivered Online

Groundskeeping Techniques: A Comprehensive Guide

4.5(3)

By Studyhub UK

Journey into the heart of nature's tapestry with our course, 'Groundskeeping Techniques: A Comprehensive Guide.' Each module, meticulously designed, invites you to master the nuances of creating and maintaining lush green expanses. From understanding plants to mastering the art of landscaping and ensuring sustainability, delve into the symphony of the land under your feet. Elevate your prowess with the latest equipment and safety regulations, ensuring every patch of green you touch flourishes in perfection. Learning Outcomes Attain proficiency in identifying a diverse range of plants and ensuring their optimum care. Develop comprehensive expertise in turf management and landscaping. Acquire skills in appropriate pruning, trimming, and implementing effective irrigation systems. Master techniques in pest and disease management, ensuring vibrant grounds. Grasp the operation and maintenance of various groundskeeping equipment, while embracing sustainable practices. Why choose this Groundskeeping Techniques: A Comprehensive Guide course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Groundskeeping Techniques: A Comprehensive Guide Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Groundskeeping Techniques: A Comprehensive Guide course for? Aspiring groundskeepers eager to begin their journey in the field. Landscapers aiming to deepen their knowledge in grounds maintenance. Facility managers overseeing large campuses or estates. Horticulture enthusiasts keen to professionalise their passion. Institutions wishing to upskill their groundskeeping personnel. Career path Groundskeeper: £18,500 - £26,000 Horticulturist: £20,000 - £32,000 Landscaping Manager: £25,000 - £40,000 Turf Specialist: £22,000 - £35,000 Arborist (Tree Surgeon): £20,000 - £30,000 Irrigation System Designer: £24,000 - £38,000 Prerequisites This Groundskeeping Techniques: A Comprehensive Guide does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Groundskeeping Techniques: A Comprehensive Guide was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Groundskeeping Introduction to Groundskeeping 00:10:00 Module 02: Plant Identification and Care Plant Identification and Care 00:14:00 Module 03: Turf Management Turf Management 00:12:00 Module 04: Landscaping Principles Landscaping Principles 00:18:00 Module 05: Pruning and Trimming Pruning and Trimming 00:20:00 Module 06: Irrigation Systems Irrigation Systems 00:13:00 Module 07: Pest and Disease Management Pest and Disease Management 00:11:00 Module 08: Equipment Operation and Maintenance Equipment Operation and Maintenance 00:09:00 Module 09: Sustainability in Groundskeeping Sustainability in Groundskeeping 00:11:00 Module 10: Safety and Regulations Safety and Regulations 00:10:00

Groundskeeping Techniques: A Comprehensive Guide
Delivered Online On Demand2 hours 8 minutes
£10.99

Dermaplaning: Advanced Skincare Techniques

4.5(3)

By Studyhub UK

Embark on a transformative journey to master the intricate art of Dermaplaning. 'Dermaplaning: Advanced Skincare Techniques' offers a comprehensive insight into this contemporary skincare method, from the foundational introductions to the nitty-gritty of post-treatment care. Engage with the curriculum to reveal the nuances of tool selection, client interaction, and innovating with advanced combinations, ensuring clients leave with skin that radiates confidence. Learning Outcomes Gain a foundational understanding of dermaplaning and its significance in the skincare industry. Identify and familiarise with the appropriate tools and equipment essential for the procedure. Develop an aptitude for comprehensive client assessment and tailor consultations accordingly. Perfect the methodology and intricacies involved in the dermaplaning process. Understand the importance of aftercare and establish a knowledge base of advanced treatment combinations. Why buy this Dermaplaning: Advanced Skincare Techniques? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success Who is this Dermaplaning: Advanced Skincare Techniques for? Beauticians keen to expand their service offerings. Skincare enthusiasts wanting to delve deeper into advanced treatments. Cosmetologists aiming to broaden their expertise. Spa and salon owners desiring to upgrade their business offerings. Beginners in the beauty sector aiming for a competitive edge. Career path Dermaplaning Specialist: £25,000 - £35,000 Skincare Consultant: £20,000 - £30,000 Salon Manager: £28,000 - £38,000 Cosmetology Trainer: £30,000 - £45,000 Beauty Therapist: £22,000 - £32,000 Spa Treatment Coordinator: £24,000 - £34,000 Prerequisites This Dermaplaning: Advanced Skincare Techniques does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Dermaplaning Introduction to Dermaplaning 00:12:00 Module 02: Tools and Equipment Tools and Equipment 00:10:00 Module 03: Client Assessment and Consultation Client Assessment and Consultation 00:19:00 Module 04: Technique and Procedure Technique and Procedure 00:19:00 Module 05: Aftercare and Post-Treatment Guidelines Aftercare and Post-Treatment Guidelines 00:11:00 Module 06: Advanced Techniques and Treatment Combinations Advanced Techniques and Treatment Combinations 00:15:00

Dermaplaning: Advanced Skincare Techniques
Delivered Online On Demand1 hour 26 minutes
£10.99

SEN Teaching Techniques

By The Teachers Training

Refine your skills with proven SEN teaching techniques. Tailor your approach to meet diverse needs and create a more inclusive learning environment for every student.

SEN Teaching Techniques
Delivered Online On Demand1 hour
£15

Advanced Negotiation Skills Course

4.3(43)

By John Academy

Description: Negotiation is the key to any organizations success. No business can survive without beneficial contracts. Within any organization, negotiation skills can prompt your professional success. Master the negotiating skills through this course and improve your business prospect, employability as well as your corporate potential.This course will explain the negotiation process in detail providing the students with the negotiation skills and strategies they need to succeed in today's challenging commercial environment. Who is this course for? A businessman. For people who are looking forward to adopting good negotiation skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Advanced Negotiation Skills course would be beneficial for the following careers: Sales Professional. Vendor Manager. Legal Administration. Human Resource Professional. Real Estate Broker. Construction Manager. Health Service Manager. Marketing Manager. Counselling Psychologist. Lawyer. Chief Executive. Negotiation Basics How to Negotiate With Your Landlord About Problems 00:30:00 How to Negotiate With Your Family Members, and Keep the Peace 00:30:00 What is Involved When A Labor Negotiation Takes Place? 01:00:00 What is involved when negotiating a car lease? 01:00:00 What is involved when negotiating a car purchase? 01:00:00 What is involved when negotiating a real estate purchase? 01:00:00 How to use Negotiating Skills 01:00:00 How to practice negotiating skills 00:30:00 How to put your negotiating skills to work for your business 01:00:00 How to find negotiating skills that you can really use 00:30:00 How to make negotiating a habit 00:15:00 How to avoid negotiating too much 00:30:00 How you use words when negotiating 00:15:00 How to use body language when negotiating contracts 00:30:00 How to use eye contact when negotiating sales 01:00:00 How to ask for a raise, negotiation for your career 00:30:00 How to ask for better benefits, how to negotiate 00:30:00 What is the art of negotiating 01:00:00 How to negotiate your way out of paying your bill all at one time 00:30:00 How to avoid raising your voice when negotiating a problem 00:15:00 Three methods of getting someone to do what you want with the negotiation skills 01:00:00 Three Methods of avoiding a conflict while negotiating 00:30:00 Three Methods of avoiding a fight with your co-workers with negotiation skills 00:30:00 Three methods of getting someone to do what you want with the negotiation skills 01:00:00 How to realize your own negotiation skills and put them to work in your career 00:30:00 What is the top three negotiation skills needed by managers? 01:00:00 How to negotiate when trading in a car 00:30:00 How to negotiate with your boss, about anything 01:00:00 How to negotiate with your creditor about debts 00:15:00 How to negotiate when opening a new investment account 00:15:00 Developing Negotiation Skills Module One - Getting Started 01:00:00 Module Two - Understanding Negotiation 01:00:00 Module Three - Getting Prepared 01:00:00 Module Four - Laying the Groundwork 01:00:00 Module Five - Phase One - Exchanging Information 01:00:00 Module Six - Phase Two - Bargaining 01:00:00 Module Seven - About Mutual Gain 01:00:00 Module Eight - Phase Three - Closing 01:00:00 Module Nine - Dealing with Difficult Issues 01:00:00 Module Ten - Negotiating Outside the Boardroom 01:00:00 Module Eleven - Negotiating on Behalf of Someone Else 01:00:00 Module Twelve - Wrapping Up 00:30:00 Negotiation Skills Certificate- Activities 00:00:00 Handling Objections & How to Negotiate Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Handling Sales Objections & Negotiating Course- Activities 00:00:00 Mock Exam Mock Exam- Advanced Negotiation Skills Course 00:30:00 Final Exam Final Exam- Advanced Negotiation Skills Course 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Negotiation Skills Course
Delivered Online On Demand41 hours
£11.99

Receptionist Skills Diploma

4.3(43)

By John Academy

Description:  Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. But you don't have to worry! This course is specifically designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about Office Management since it is part of your job as a receptionist. Who is the course for? Businessmen, entrepreneurs or professionals that need to know about office management. People who have an interest in becoming a professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Receptionist Skills Diploma is a useful qualification to possess, and would be beneficial for the following careers: Administrative Assistants Client Relations Manager Contract Administrator Data Entry Specialist Executive Assistant General Office Clerk Information Assistant Material Recording Clerk Secretary Virtual Assistant. Update Version - Receptionist Skills Diploma Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:25:00 Module 2: Business Telephone Skills Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:25:00 Module 7: Time Management Time Management 00:35:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:36:00 Module 9: Business Writing Skills Business Writing Skills 00:40:00 Module 10: Organisational Skills Organisational Skills 00:25:00 Module 11: Communication Skills Communication Skills 00:25:00 Module 12: Customer Service Customer Service 00:16:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:46:00 Module 14: Invoicing/Petty Cash InvoicingPetty Cash 00:25:00 Old Version - Receptionist Skills Diploma Module 1: Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Module 2: Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Module 3: Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Developing Interpersonal Skills Course- Activities 00:00:00 Module 4: Office Management Skills Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Module 5: Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word 00:00:00 Module 6: Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel 00:00:00 Module 7: Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Receptionist Skills Diploma 00:30:00 Final Exam Final Exam- Receptionist Skills Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Receptionist Skills Diploma
Delivered Online On Demand3 days
£11.99

Cosmotology Course

4.3(43)

By John Academy

Overview The demand for radiant and healthy skin is always high and so does the demand for good skin care professionals. If you are working in this ever-gowrining industry or wish to in future, it is important to enhance your knowledge of cosmetology. The Cosmetology Course 2023 course is the perfect place to start from. We have developed this course with the intention to enhance your knowledge through a smooth learning experience. In the detailed modules, you will develop a clear understanding of skin and cosmetology. The course will provide lessons on hair care, manicure, pedicure, and makeup. In addition, you will learn about ethnic cosmetics, skin cancer and male skin care.  After the completion of the course, you will receive a CPD-accredited certificate of achievement. This certificate will prove your expertise in this area and help you establish a thriving career. Join now! Course Preview Learning Outcomes Understand the fundamentals of cosmetology Build your skills in hair grooming and styling Learn the steps of manicure and pedicure Grasp new make-up techniques Enhance your knowledge of skin and cosmetology Gain knowledge of photodamage and skin cancer. Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Skin Care Makeup Hair care Who Should Take This Cosmetology Course? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Cosmetology Course 2023 is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Cosmetology Course 2023 will equip you with effective skills and abilities and help you explore career paths such as  Makeup Artist Hair Stylist Beautician Beauty Salon Owner Module 01: Introduction To Cosmetology Introduction to Cosmetology 00:25:00 Module 02: Hair Physiology Hair Physiology 00:26:00 Module 03: Hair Grooming Hair Grooming 00:27:00 Module 04: Hair Colouring Techniques Hair Colouring Techniques 00:46:00 Module 05: Hair Curling And Straightening Hair Curling and Straightening 00:35:00 Module 06: Hair Loss Hair Loss 00:22:00 Module 07: Hair Wig And Extensions Hair Wig and Extensions 00:29:00 Module 08: Manicure And Pedicure Manicure and Pedicure 00:28:00 Module 09: Skin Skin 00:33:00 Module 10: Makeup Makeup 00:24:00 Module 11: Menopause, Skin And Cosmetology Menopause, Skin and Cosmetology 00:25:00 Module 12: Male Skincare Male Skincare 00:22:00 Module 13: Evaluating Hand And Body Lotions Evaluating Hand and Body Lotions 00:26:00 Module 14: Ethnic Cosmetics Ethnic Cosmetics 00:27:00 Module 15: Photodamage And Skin Cancer Photodamage and Skin Cancer 00:33:00 Module 16: Micro-Needle And Cosmetics Micro-Needle and Cosmetics 00:28:00 Module 17: Health And Safety Health and Safety 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Cosmotology Course
Delivered Online On Demand7 hours 58 minutes
£11.99

Call Center Training and Operations Course

5.0(2)

By Training Express

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Call Center Training and Operations Course
Delivered Online On Demand1 hour
£12

Mental Health & Psychiatry Course

5.0(2)

By Training Express

Mental Health & Psychiatry course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Mental Health & Psychiatry course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Mental Health & Psychiatry Course : Instant e-certificate Fully online, interactive course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Mental Health & Psychiatry course is as follows: ***Mental Health & Psychiatry*** Module 01: Introduction to Mental Health Module 02: Mental Health and Disorder Module 03: Psychiatry Training Module 04: Reasons and Outcomes of Psychiatric Disorder Module 05: Psychiatric Disorder in Children, Adolescents and Adults Module 06: Common Psychiatric Disorders Module 07: Stress and Anxiety Disorder Module 08: Personality Disorder Module 09: Schizophrenia Module 10: Treatment Methods Module 11: Providing Mental Health Support Module 12: Legislations about Mental Health Accreditation This Mental Health & Psychiatry is CPD Quality Standards Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Mental Health & Psychiatry course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Mental Health & Psychiatry course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Mental Health & Psychiatry Course
Delivered Online On Demand1 hour
£12

Event Crowd Control Course

5.0(2)

By Training Express

Whether it’s a packed music festival or a lively sports match, managing large crowds isn’t just about waving a high-vis vest – it’s about timing, awareness, and knowing what to do when thousands of people move at once. This Event Crowd Control Course gives you a strong grasp of how to plan, manage, and respond to crowd-related scenarios, all from the comfort of your screen. You’ll explore key concepts in crowd psychology, event planning strategies, and safety measures that help reduce risk and keep things flowing. If you’ve ever wondered how major venues operate smoothly behind the scenes – this is your inside look. You won’t need boots on the ground or a clipboard in hand – just a smart device and a sharp mind. This course is designed for those working in event security, stewarding, or anyone involved in managing gatherings big or small. With clear content, sharp insights, and the occasional moment of dry humour (yes, we said it), you’ll learn how to stay one step ahead when managing people en masse. The goal? Keeping events safe, steady, and just the right kind of unforgettable. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Crowd Management Module 02: Crowd Control Techniques Module 03: Crowd Management Planning and Operations Module 04: Crowd Management Equipment Module 05: Emergency Situations in Crowd Management Module 06: Ethical Considerations in Crowd Management Learning Outcomes: Analyse crowd behaviour and dynamics effectively. Implement crowd control strategies with precision. Develop comprehensive crowd management plans. Identify and operate essential crowd management equipment. Respond to emergency situations with confidence. Uphold ethical standards in crowd management practices. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Event security professionals Law enforcement officers Venue managers Event planners Security consultants Public safety personnel Students interested in security careers Anyone seeking expertise in crowd management Career path Event Security Officer Safety and Security Coordinator Crowd Control Manager Public Safety Officer Security Consultant Event Venue Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Event Crowd Control Course
Delivered Online On Demand1 hour
£12

Effective Curriculum Vitae Writing Course

5.0(2)

By Training Express

Writing a strong Curriculum Vitae (CV) is a crucial step towards securing your next job opportunity, and this course will guide you through every stage of crafting a CV that speaks volumes. Whether you're applying for your first role or looking to refresh an existing CV, understanding what employers truly want can make all the difference. This course is designed to teach you how to present your skills and experience clearly and concisely, ensuring your CV leaves a lasting impression. With a focus on structure, content, and tailoring your CV for different job applications, we make sure you understand what works and why. A well-written CV is more than just a list of your previous roles; it’s a powerful document that communicates your professional journey. This course will show you how to effectively highlight your qualifications, achievements, and personal strengths, all while keeping your CV easy to read and professional. You’ll also learn how to tailor your CV for specific industries, ensuring it’s aligned with what employers are looking for. By the end of this course, you'll have the skills to create a CV that grabs attention for all the right reasons. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Understanding the Concept of a CV Module 02: Planning Your CV Module 03: Creating Your CV Module 04: Adapting your CV Module 05: Using Your CV Effectively Module 06: Major Sections of a Chronological CV Module 07: Cover Letter Learning Outcomes Craft impactful CVs tailored to specific career goals. Strategically plan and structure each section of your CV. Adapt CVs for diverse job opportunities and industry nuances. Utilise cover letters to enhance your job application strategies. Maximise the effectiveness of your CV in the job market. Master the construction of chronological CVs for career progression. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Job seekers looking to enhance their CV writing skills. Recent graduates entering the job market. Professionals aiming to revamp their existing CVs. Individuals seeking career transitions. Those returning to the workforce after a hiatus. Students preparing for internships or placements. Entrepreneurs showcasing their skills and experiences. Anyone keen on mastering the art of effective CV writing. Career path Human Resources Assistant Recruitment Consultant Administrative Officer Marketing Coordinator Project Administrator Customer Service Representative Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Effective Curriculum Vitae Writing Course
Delivered Online On Demand1 hour
£12