In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout. With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum. The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries. Key Features: CPD Certified Customer Service Course Free Certificate from Reed CIQ Approved Customer Service Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology Learning Outcomes: Master customer service fundamentals for enhanced client interactions and satisfaction. Hone communication skills to convey information effectively and build rapport. Cultivate strong relationships with customers to foster loyalty and trust. Identify and develop the ideal personality traits for exceptional service provision. Learn strategies to effectively address and resolve customer complaints and concerns. Harness technology to deliver seamless and efficient customer service experiences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Enhancing Customer Service Skills 1:26:04 1: Module 01: Introduction to Customer Service Preview 12:49 2: Module 02: Effective Communication Skills 16:52 3: Module 03: Relationship Building 14:06 4: Module 04: The Right Customer Service Personality 12:12 5: Module 05: Dealing with Customer Complaints 12:22 6: Module 06: Customer Service via Technology 16:43 7: CPD Certificate - Free 01:00 Who is this course for? This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for: Customer service professionals seeking skill enhancement. Retail and hospitality staff aiming to improve customer interactions. Call center representatives looking to refine communication techniques. Individuals transitioning to customer service roles for the first time. Business owners or managers wanting to elevate team's service standards. Requirements There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course. Career path After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are: Customer Service Representative - £18K to 25K/year Retail Sales Associate - £17K to 23K/year Call Centre Operator - £18K to 26K/year Hospitality Assistant - £16K to 22K/year Client Support Specialist - £20K to 28K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
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Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Microsoft Power BI Masterclass course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Microsoft Power BI Masterclass is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Microsoft Power BI Masterclass course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Microsoft Power BI Masterclass Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Section 01: Introduction Welcome! 00:01:00 What is Power BI? 00:03:00 Download & Installing Power BI Desktop 00:04:00 Getting to know the interface 00:03:00 Mini Project: Transform Data 00:07:00 Mini Project: Visualize Data 00:05:00 Mini Project: Creating a Data Model 00:07:00 Course Outline: What will you learn in this course? 00:05:00 How to learn best with this course? 00:03:00 Section 02: Preparing our Project Creating our initial project file 00:04:00 Working with the attached project files 00:04:00 Section 03: Data Transformation - The Query Editor Exploring the Query Editor 00:06:00 Connecting to our data source 00:07:00 Editing rows 00:08:00 Changing data types 00:08:00 Replacing values 00:03:00 Close & Apply 00:03:00 Connecting to a csv file 00:03:00 Connecting to a web page 00:05:00 Extracting characters 00:06:00 Splitting & merging columns 00:09:00 Creating conditional columns 00:06:00 Creating columns from examples 00:09:00 Merging Queries 00:17:00 Pivoting & Unpivoting 00:06:00 Appending Queries 00:08:00 Practice & Solution: Population table 00:15:00 The Fact-Dimension-Model 00:09:00 Practice: Load the dimension table 00:04:00 Organizing our queries in groups 00:03:00 Entering data manually 00:05:00 Creating an index column 00:03:00 Workflow & more transformations 00:05:00 Module summary 00:05:00 Exercise 1 - Instruction 00:02:00 Exercise Solution 00:11:00 Section 04: Data Transformation - Advanced Advanced Editor - Best practices 00:09:00 Performance: References vs. Duplicating 00:10:00 Performance: Enable / Disable Load & Report Refresh 00:05:00 Group by 00:05:00 Mathematical Operations 00:05:00 Run R Script 00:15:00 Using Parameters to dynamically transform data 00:06:00 M formula language: Basics 00:07:00 M formula language: Values, Lists & Tables 00:14:00 M formula language: Functions 00:13:00 M formula language: More functions & steps 00:05:00 Exercise 2 - Instructions 00:01:00 Exercise 2 - solution 00:05:00 Section 05: Creating a Data Model Understanding the relationship 00:05:00 Create & edit relationships 00:06:00 One-to-many & one-to-one relationship 00:06:00 Many-to-many (m:n) relationship 00:08:00 Cross filter direction 00:06:00 Activate & deactivate relationships 00:06:00 Model summary 00:03:00 Exercise 3 Create Model 00:02:00 Exercise 3 Solution 00:02:00 Section 06: Data Visualization Our first visual 00:08:00 The format tab 00:12:00 Understanding tables 00:10:00 Conditional formatting 00:09:00 The Pie Chart 00:06:00 All about the filter visual 00:13:00 The filter pane for developers 00:09:00 Cross filtering & edit interactions 00:04:00 Syncing slicers across pages 00:07:00 Creating drill downs 00:08:00 Creating drill throughs 00:07:00 The tree map visual 00:07:00 The decomposition tree 00:05:00 Understanding the matrix visual 00:05:00 Editing pages 00:07:00 Buttons & Actions 00:09:00 Bookmarks to customize your report 00:10:00 Analytics and Forecasts with line charts 00:10:00 Working with custom visuals 00:07:00 Get data using R Script & R Script visual 00:08:00 Asking questions - Q&A visual 00:04:00 Wrap up - data visualization 00:08:00 Section 07: Power BI & Python Python in Power BI - Plan of attack 00:03:00 Setting up Python for Power BI 00:03:00 Transforming data using Python 00:11:00 Creating visualizations using Python 00:08:00 Violin plots, pair plots & ridge plots using Python 00:15:00 Machine learning (BayesTextAnalyzer) using Python 00:00:00 Performance & Troubleshooting 00:03:00 Section 08: Storytelling with Data Introduction 00:01:00 Show Empathy & Identify the Requirement 00:03:00 Finding the Most Suitable KPI's 00:02:00 Choose an Effective Visualization 00:04:00 Make Use of Natural Reading Pattern 00:03:00 Tell a Story Using Visual Cues 00:05:00 Avoid Chaos & Group Information 00:02:00 Warp Up - Storytelling with Data 00:02:00 Section 09: DAX - The Essentials Introduction 00:03:00 The project data 00:04:00 Measures vs. Calculated Columns 00:15:00 Automatically creating a date table in DAX 00:08:00 CALENDAR 00:05:00 Creating a complete date table with features 00:04:00 Creating key measure table 00:03:00 Aggregation functions 00:06:00 The different versions of COUNT 00:14:00 SUMX - Row based calculations 00:09:00 Section 10: DAX - The CALCULATE function CALCULATE - The basics 00:11:00 Changing the context with FILTER 00:07:00 ALL 00:08:00 ALL SELECTED 00:03:00 ALL EXCEPT 00:07:00 Section 11: Power BI Service - Power BI Cloud How to go on now? 00:03:00 Power BI Pro vs Premium & Signing up 00:04:00 Exploring the interface 00:04:00 Discovering your workspace 00:03:00 Connecting Power BI Desktop & Cloud 00:04:00 Understanding datasets & reports 00:03:00 Working on reports 00:04:00 Updating reports from Power BI Desktop 00:04:00 Creating and working with workspaces 00:07:00 Installing & using a data gateway 00:13:00 Get Quick Insights 00:03:00 Creating dashboards 00:04:00 Sharing our results through Apps 00:10:00 Power BI Mobile App 00:05:00 Creating the layout for the Mobile App 00:04:00 Wrap up - Power BI Cloud 00:07:00 Section 12: Row-Level Security Introduction 00:03:00 Creating a Row-Level Security 00:05:00 Row-Level Security in the Cloud 00:04:00 Row-Level Security & Data Model 00:05:00 Dynamic Row-Level Security 00:07:00 Dynamic Many-to-Many RLS 00:04:00 Hierarchical Row-Level Security 00:13:00 Section 13: More data sources JSON & REST API 00:10:00 Setting up a local MySQL database 00:14:00 Connecting to a MySQL database in Power BI 00:05:00 Connecting to a SQL database (PostgreSQL) 00:05:00 Section 14: Next steps to improve & stay up to date Congratulations & next steps 00:06:00 The End 00:01:00 Resources Resources - Microsoft Power BI Masterclass 00:00:00
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Plumbing and air conditioning are essential services for every home and business. The UK plumbing and air conditioning industry is worth over £50 billion and employs over 500,000 people. There is a high demand for skilled plumbers and air conditioning engineers, and the average salary for these roles is above the national average. In the heart of every building lies a complex system of pipes, drains, vents, and heating units. Become an indispensable part of this foundational architecture with our comprehensive Plumber course that offers training in Plumbing as well as Heating, Ventilation, and Air Conditioning (HVAC). According to the Office for National Statistics, the construction industry in the UK has been steadily growing, creating a heightened demand for skilled plumbers and HVAC technicians. Unlock the gateway to a resilient, well-paid career and gain mastery over everything from the UK plumbing standards to advanced domestic hot water system installations. Take your chance to learn from a meticulously designed curriculum covering all aspects of modern plumbing and HVAC systems. You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Plumbing Sanitary System Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Plumbing Sanitary System Training course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Plumbing Sanitary System Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Plumbing Sanitary System Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Plumbing Sanitary System Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Plumbing Sanitary System Training Welcome to the Course 00:01:00 Course Content 00:07:00 Introduction 00:02:00 Sewage Types 00:03:00 Sewage Systems 00:07:00 Important Terms 00:01:00 Drainage Trap 00:03:00 Drainage Branch 00:01:00 Building Drain 00:02:00 Building Sewer 00:01:00 Sanitary Drainage Pipes 00:03:00 PVC Pipes 00:02:00 HDPE Pipes 00:01:00 Pipes Connection 00:02:00 Pipes Test 00:01:00 Pipes Support 00:01:00 Pipes Slope 00:04:00 Pipes Sizing Part 1 00:04:00 Pipes Sizing Part 2 00:05:00 Important Notes 00:03:00 Hydraulic Jump 00:04:00 Cleanouts 00:05:00 Floor Drains 00:04:00 Trench Drain 00:01:00 Oil Interceptor 00:01:00 Gully Trap 00:04:00 Grease Interceptor 00:04:00 Inspection Chamber & Manholes 00:02:00 Inspection Chamber & Manholes Locations 00:02:00 Inspection Chamber & Manholes Dimensions 00:03:00 Inspection Chamber & Manholes Specifications 00:03:00 Inspection Chamber & Manholes Distances 00:40:00 Slow Down Chamber 00:03:00 Sump Pit & Sump Pump 00:03:00 Sump Pump Flow Rate Calculation 00:03:00 Sump Pit Volume Calculation 00:03:00 Sump Pump Head Calculation 00:02:00 Septic & Holding Tank 00:06:00 Septic & Holding Tank Volume 00:03:00 Septic & Holding Tank Notes 00:02:00 Thank You 00:01:00
Step into the transformative world of library and information science with our course, 'Library and Information Science: Managing Knowledge Resources'. This captivating journey will introduce you to the vital role of information science in today's service-oriented perspective, allowing you to delve into the responsibilities of modern-day information professionals. From mastering the intricacies of information policy and organisation to navigating the realms of digital and virtual libraries, you'll emerge with a wealth of knowledge set to propel you in the library realm. Learning Outcomes Understand the foundational principles of library and information science. Gain insights into the service-oriented aspects of information science. Discover the roles and responsibilities of modern-day information professionals. Master the art of information organisation and policy formulation. Grasp the nuances of managing human resources in libraries and the concept of digital and virtual libraries. Why buy this Library and Information Science: Managing Knowledge Resources? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Library and Information Science: Managing Knowledge Resources for? Aspiring librarians looking to understand the modern landscape of information science. Individuals keen on exploring digital library initiatives and virtual resources. Library management staff aiming to enhance their organisational and policy formulation skills. Those with an interest in understanding library legislation. Students of knowledge management desiring a comprehensive overview of information science. Career path Librarian: £25,000 - £40,000 Information Policy Analyst: £30,000 - £55,000 Digital Library Specialist: £28,000 - £45,000 Data Librarian: £27,000 - £42,000 Library Manager: £35,000 - £50,000 Knowledge Resource Consultant: £30,000 - £55,000 Prerequisites This Library and Information Science: Managing Knowledge Resources does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Library and Information Science Introduction to Library and Information Science 00:10:00 Module 02: Information Science A Service Perspective Information Science A Service Perspective 00:07:00 Module 03: Information Professionals on the Job Information Professionals on the Job 00:10:00 Module 04: Information Policy Information Policy 00:06:00 Module 05: Information Organisation Information Organisation 00:09:00 Module 06: The Data Librarian The Data Librarian 00:07:00 Module 07: Human Resources Functions in the Library Human Resources Functions in the Library 00:07:00 Module 08: Digital and Virtual Libraries Digital and Virtual Libraries 00:12:00 Module 09: Library Legislation Library Legislation 00:09:00
Unlock the magic of organising enchanting children's celebrations with the 'Kids Party Planner Certificate'. Dive into the heart of festive planning, starting with foundational insights and culminating in mastering every intricate detail, from themed decorations to tantalising menus. As you journey through the curriculum, you'll develop a comprehensive understanding of budgeting, entertainment arrangements, and the art of face painting. By course completion, you'll be adept at creating memorable moments for little ones that remain etched in memories forever. Learning Outcomes Understand the fundamentals and significance of party planning. Gain insights into the elements that make up a successful kids' party. Develop skills in crafting budget-conscious celebrations without compromising on fun. Acquire knowledge on theme selection and integrating it into the party's essence. Learn about diverse entertainment options, face painting techniques, and crafting sumptuous menus for young guests. Why buy this Kids Party Planner Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Kids Party Planner Certificate for? Individuals passionate about creating memorable events for children. Parents aiming to craft unforgettable birthdays and events for their young ones. Entrepreneurs looking to delve into the children's events industry. Caterers wanting to expand their services to include kids' party menus. Artists or entertainers seeking to enrich their offerings for children's gatherings. Career path Children's Party Organiser: £20,000 - £28,000 Theme Party Specialist: £22,000 - £30,000 Kids' Menu Catering Consultant: £23,000 - £29,000 Face Painting Artist: £18,000 - £25,000 Children's Entertainment Coordinator: £21,000 - £27,000 Birthday Event Coordinator: £19,000 - £26,000 Prerequisites This Kids Party Planner Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Party Planner - An Introduction Party Planner - An Introduction 00:15:00 Module 02: An Overview of Kids' Party An Overview of Kids' Party 00:11:00 Module 03: Organising a Party Organising a Party 00:10:00 Module 04: Planning a Budget-Friendly Kid's Party Planning a Budget-Friendly Kid's Party 00:10:00 Module 05: Selecting a Theme for a Party Selecting a Theme for a Party 00:12:00 Module 06: Entertainment Plans for a Kid's Party Entertainment Plans for a Kid's Party 00:13:00 Module 07: Face Painting Face Painting 00:07:00 Module 08: Catering and Menu Planning Catering and Menu Planning 00:13:00
Step into the realm of unmatched professionalism with our 'Diploma in Workplace Professionalism and Communication'. In an evolving corporate landscape, stand out with a refined professional image and communication skills that resonate. Dive deep into the essence of presenting oneself adeptly, weaving relationships, and achieving results that matter. With this course, equip yourself with the finesse to communicate effectively, expand your professional horizons, and build networks that last. Learning Outcomes Understand the intricacies of presenting oneself professionally in the workplace. Develop the prowess to communicate efficiently, ensuring desired results. Grasp techniques to enhance and project a sterling professional image. Gain insights into broadening one's skill set for a dynamic work environment. Cultivate the knack for building enduring professional relationships and networks. Why choose this Diploma in Workplace Professionalism and Communication course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Diploma in Workplace Professionalism and Communication Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Diploma in Workplace Professionalism and Communication course for? Individuals keen to fortify their workplace communication skills. Professionals seeking to elevate their corporate image. Team leaders aiming to foster effective communication within their teams. Graduates preparing to embark on their corporate journey. Entrepreneurs desiring enhanced networking skills. Career path Corporate Communication Specialist: £30,000 - £55,000 Professional Development Trainer: £28,000 - £60,000 Business Networking Consultant: £35,000 - £70,000 Professional Image Consultant: £25,000 - £50,000 Workplace Relationship Manager: £40,000 - £75,000 Team Communication Coordinator: £32,000 - £58,000 Prerequisites This Diploma in Workplace Professionalism and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Workplace Professionalism and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Positioning Yourself as a Professional Attitude in the Workplace 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:05:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Bonus Section & Contact Information: Clarity Coaching with Gretchen Maurer 00:05:00 Roles in the Office MRP 00:18:00 Mock Exam Mock Exam - Diploma in Workplace Professionalism and Communication 00:20:00 Final Exam Final Exam - Diploma in Workplace Professionalism and Communication 00:20:00