10285 Professional Skills courses in Bradford delivered On Demand

Advance your career in retail with our comprehensive course. Covering everything from customer service and sales techniques to visual merchandising and management skills, this course has something for everyone. Upgrade your skills and boost your career with this in-depth training program. Our Retail course is designed for those looking to enter or advance in the field of retail. The modules included cover a range of essential skills, including customer service, consumer behaviour, communication, sales techniques, and visual merchandising. Additionally, the course covers consumer rights, in-store and exterior design, and health and safety in retail environments. With a focus on hands-on learning and practical skills development, this course provides a comprehensive introduction to the retail industry and is suitable for anyone looking to build a career in this field. Upon completion of this course, you will be able to: Familiarize yourself with the role and responsibilities of a retail associate. Identify key qualities for success in retail. Analyze the psychological factors that influence consumer behaviour. Communicate effectively with customers. Utilize trends and target customers effectively. Understand the sales process and handle transactions at checkout. Understand consumer rights and protections under the Consumer Rights Act. Implement visual merchandising principles. Implement in-store design principles. Implement exterior design principles. Understand and follow health and safety guidelines in retail environments. Develop management skills to lead your team effectively. What will make you stand out? On completion of this online course, you will gain the following: QLS Endorsed Training. CPD QS Accredited Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. The Retail Training Course is a comprehensive program designed to equip individuals with the essential skills and knowledge to succeed in the fast-paced world of retail. It offers a well-rounded understanding of the retail industry, consumer behaviour, effective communication, visual merchandising, and team management. Gain a solid foundation in the fundamentals of the retail industry and develop the qualities necessary to excel as a retail professional. Understand consumer behaviour, learn effective communication strategies, and master the art of effectively identifying trends and targeting customers. Explore the legal aspects of retail, ensure compliance, and prioritise customer satisfaction. Discover the principles of visual merchandising to create engaging store designs. Emphasise the importance of health and safety practices and develop management skills to enhance overall store performance. This course provides a comprehensive and theoretical learning experience, equipping you with the skills and knowledge needed to thrive in the dynamic retail industry. Whether starting your career or seeking to enhance your existing skills, this course offers a solid foundation to excel in various retail roles. Enrol today to unlock your potential for success in the exciting world of retail. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Certificate in Retail Training at QLS Level 3'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £79 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 120 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction to Retail Associate 06:04 1: Introduction to Retail Associate Preview 06:04 Module 02: Qualities of a Retail Associate 10:36 2: The Qualities of a Retail Associate 10:36 Module 03: Retail Psychology 07:06 3: Retail Psychology 07:06 Module 04: Importance of Consumer Behaviour 05:48 4: Importance of Consumer Behaviour 05:48 Module 05: The Importance of Communicating with Customers 09:03 5: The Importance of Communicating with Customers 09:03 Module 06: Taking Trends and Targeting Customers Effectively 05:38 6: Taking Trends and Targeting Customers Effectively 05:38 Module 07: The Sales Process and Dealing with Customers at the Checkout 04:56 7: The Sales Process and Dealing with Customers at the Checkout 04:56 Module 08: Consumer Rights Act 08:42 8: Consumer Rights Act 08:42 Module 09: Introduction to Visual Merchandising 07:38 9: Introduction to Visual Merchandising 07:38 Module 10: In-Store Design 09:04 10: In-store Design 09:04 Module 11: Exterior Design 09:31 11: Exterior Design 09:31 Module 12: Health & Safety for Retail Stores 09:59 12: Health and Safety for Retail Stores 09:59 Module 13: Management Skills for Leading Your Team 08:40 13: Management Skills for Leading Your Team 08:40 Assignment - Retail Training 03:00 14: Assignment On Retail Training 03:00 PDF Order Your CPD Quality Standard Certificate (Optional) 01:00 15: CPD Quality Standard Certificate (Optional) 01:00 PDF Order Your QLS Endorsed Certificate (Optional) 01:00 16: QLS Endorsed Certificate (Optional) 01:00 PDF Who is this course for? This Retail Training Course is Ideal for: Aspiring retail professionals Current retail associates seeking skill enhancement Retail managers and supervisors Small business owners in this sector Customer service professionals transitioning into retail Individuals interested in consumer behaviour and effective communication Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path The aim of this exclusive Retail course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas: Retail Assistant (£16,000 - £20,000 per year) Retail Manager (£20,000 - £30,000 per year) Merchandiser (£16,000 to £36,000 per year) Assistant Buyer (£20,000 - £30,000 per year) Sales Assistant (£16,000 - £20,000 per year) Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Politics & Democracy. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Politics & Democracy course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Politics & Democracy course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Politics & Democracy online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Politics & Democracy Module 01: Introduction to Politics Module 02: Democracy and Participation Module 03: Elections and Referendums Module 04: Political Parties Module 05: Pressure Groups Module 06: The European Union Module 07: The Nature and Sources of The British Constitution Module 08: Parliament Module 09: The Prime Minister and Cabinet Module 10: The Judiciary Module 11: Devolution Module 12: Liberalism Module 13: Conservatism Module 14: Socialism Module 15: Nationalism Module 16: Feminism Module 17: Multiculturalism Module 18: Anarchism Module 19: Ecologism Module 20: The Constitutional Framework of US Government Module 21: The Legislative Branch of Government: Congress Module 22: The Executive Branch of Government: President Module 23: The Judicial Branch of Government Module 24: The Electoral Process and Direct Democracy Module 25: Comparative Approaches Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Politics & Democracy course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Politics & Democracy course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Politics & Democracy course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Enterprise Risk & Crisis Management. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Enterprise Risk & Crisis Management course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Enterprise Risk & Crisis Management course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Enterprise Risk & Crisis Management online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Enterprise Risk & Crisis Management Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Enterprise Risk & Crisis Management course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Enterprise Risk & Crisis Management course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Enterprise Risk & Crisis Management course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Are you looking to enhance your Cleaning skills? If yes, then you have come to the right place. Our comprehensive course on Cleaning will assist you in producing the best possible outcome by mastering the skills. The Cleaning course is for those who want to be successful. In the Cleaning course, you will learn the essential knowledge needed to become well versed in Cleaning. Why would you choose the Cleaning course from Compliance Central: Lifetime access to Cleaning Course materials Full tutor support on weekdays for the Cleaning Course Learn Cleaning skills at your pace, from home Gain a complete understanding of the Cleaning Course Expert-designed, informative Cleaning Course modules 24/7 help via email and live chat for the Cleaning Course Study the Cleaning Course anytime, on any device Our Cleaning course starts with the basics of Cleaning and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand. Curriculum Breakdown of the Cleaning Course Module 01: House Cleaning Module 02: Food Kitchen and Commercial Kitchen Cleaning Module 03: Bathrooms and Toilets Module 04: Office Cleaning Module 05: Cleaning External Surfaces and Areas Curriculum Breakdown of the Cleaning Business Course: Module 01: Starting a Cleaning Business and Planning for it Module 02: Running the Business with Quality Service Module 03: Customer Satisfaction Module 04: Management of Staff Module 05: Marketing, Advertising and Sales Module 06: Expansion Management Module 07: Business Insurance, Tax and Additional Equipment Curriculum Breakdown of the Oven Cleaning Training Module 01: Introduction to Oven Module 02: Introduction to Industrial Oven/ Furnace Module 03: The Importance of Oven Cleaning Module 04: Kitchen Oven Cleaning Process Module 05: Commercial Oven Cleaning Process Module 06: Green Oven Cleaning Module 07: Starting Your Own Oven Cleaning Service Module 08: Safety, Compliance and Requirements CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Cleaning course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Cleaning. It is also great for professionals who are already working in Cleaning and want to get promoted at work. Requirements To enrol in this Cleaning course, all you need is a basic understanding of the English Language and an internet connection. Career path Our course will prepare you for a range of careers, including: Cleaning Supervisor: £19K to £25K per year Housekeeping Manager: £20K to £30K per year Facilities Manager: £30K to £45K per year Hygiene Technician: £18K to £25K per year Cleaning Operative: £17K to £21K per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Oven Cleaning course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Oven Cleaning. Our course starts with the basics of Oven Cleaning and gradually progresses towards advanced topics. Therefore, each lesson of this Oven Cleaning is intuitive and easy to understand. So, stand out in the job market by completing the Oven Cleaning course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Oven Cleaning course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Module 01: Introduction to Oven Module 02: Introduction to Industrial Oven/ Furnace Module 03: The Importance of Oven Cleaning Module 04: Kitchen Oven Cleaning Process Module 05: Commercial Oven Cleaning Process Module 06: Green Oven Cleaning Module 07: Starting Your Own Oven Cleaning Service Module 08: Safety, Compliance and Requirements CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Oven Cleaning course. Requirements To enrol in this Oven Cleaning course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Oven Cleaning. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your stakeholder management skills? If yes, then you have come to the right place. Our comprehensive course on stakeholder management will assist you in producing the best possible outcome by mastering the stakeholder management skills. The stakeholder management course is for those who want to be successful. In the stakeholder management course, you will learn the essential knowledge needed to become well versed in . Our stakeholder management course starts with the basics of stakeholder management and gradually progresses towards advanced topics. Therefore, each lesson of this stakeholder management course is intuitive and easy to understand. Why would you choose the stakeholder management course from Compliance Central: Lifetime access to stakeholder management course materials Full tutor support is available from Monday to Friday with the stakeholder management course Learn stakeholder management skills at your own pace from the comfort of your home Gain a complete understanding of stakeholder management course Accessible, informative stakeholder management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Study stakeholder management in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your stakeholder management course Stakeholder Management Curriculum Breakdown of the stakeholder management Course Module 01: Introducing Stakeholder Management Module 02: Stakeholder Theories Module 03: Stakeholder Mapping Module 04: Building Strong Business Relationships With Stakeholders Module 05: Stakeholder Engagement Module 06: Stakeholder Engagement Through Effective Communication Module 07: Monitoring and Evaluating the Engagement Module 08: Managing Stakeholder Conflict CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The stakeholder management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Stakeholder Management . It is also great for professionals who are already working in stakeholder management and want to get promoted at work. Requirements To enrol in this stakeholder management course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Stakeholder Management, such as- Stakeholder Engagement Stakeholder Insight Manager Stakeholder Engagement Officer Stakeholder Executive Industry Relations Manager Certificates CDP Accerdited PDF Certificate Digital certificate - Included Get a CPD accredited PDF certificate for Free. CDP Accerdited Hardcopy Certificate Hard copy certificate - £10.79 Get a CPD accredited Hardcopy certificate for Free. Delivery Charge: Inside the UK: Free Outside the UK: £9.99

Spill Management Training course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Spill Management Training. Our course starts with the basics of Spill Management Training and gradually progresses towards advanced topics. Therefore, each lesson of this Spill Management Training is intuitive and easy to understand. So, stand out in the job market by completing the Spill Management Training course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Spill Management Training course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Course Curriculum: Module 01: Introduction to Spill Management Topics to Be Covered: Introduction Dealing With Spills Key Points Regulatory Authorities Pollution Prevention: Do's and Don'ts Module 02: Hazardous Substances Topics to Be Covered: What are Hazardous Substances? Know Your Hazards Identify All the Hazardous Substances Human Health Effects Physical Damage to Property Module 03: Pollution Incident Response Planning Topics to Be Covered: Prepare Plan Practice Pollution Control Equipment Module 04: Managing a Spill Topics to Be Covered: Pollution Control Options and Equipment Contain at Source Contain Close to Source Contain on the Surface Contain in the Drainage System Pipe Blockers Improvised Equipment Module 05: Spill Clean-Up Guideline Topics to Be Covered: The Clean-Up Process Waste Management and Legal Duty of Care Sewer Jetting Road and Highway Clean-Up Residue Clean-Up Neutralising Agents Animal Carcass Removal Site Remediation Module 06: Spills on a Road or Highway Topics to Be Covered: Incident Response Plan Correct Signage Vehicle Spill Kits and Training Emergency Responders Module 07: Diesel Spillages: An Overview Topics to Be Covered: Causes of Diesel Spillages Effect of Diesel Spillages Traditional Clean-Up Using Sand Spillage Reporting System General Clean-Up Procedure Step By Step Clean-Up Procedure Module 08: Site-Specific Pollution Control Options Topics to Be Covered: Containment Lagoons and Ponds Tanks Sacrificial Areas Pits and Trenches Module 09: Spill Prevention & Control Checklist Topics to Be Covered: Risk Assessment Control Measures Storage Site Planning and Design Transport and Handling Management Review & Inspections Module 10: Ways to Encourage Best Practice Topics to Be Covered: Enforcement Information and Training Business Benefits Rewards Using the Influence of Larger Organisations Environmental Certification CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Spill Management Training course. Requirements To enrol in this Spill Management Training course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Spill Management Training. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Unlock the intricacies of the UK's pension system with our comprehensive course on UK Pension Laws and Regulations. Whether you're a financial professional, a human resources specialist, or simply looking to deepen your understanding of the pension landscape, this course is designed to provide you with the essential knowledge and insights you need. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "UK Pension Laws and Regulations" course provides a comprehensive understanding of the UK pension system. Learners will gain insights into the various types of pension schemes available, and the laws and regulations that govern them. They will explore the structure and operation of pension regulations, including the roles and responsibilities of regulatory bodies. The course also covers pension fund governance, highlighting the importance of effective management and oversight. Additionally, learners will identify key challenges facing the UK pension system and examine potential solutions. By the end of the course, participants will have a solid grasp of the regulatory landscape, be able to navigate the complexities of pension schemes, and understand the governance required for managing pension funds effectively. This knowledge is essential for anyone involved in pensions, whether as a professional in the field or an individual planning for retirement. Course Curriculum Module 01: Overview of the UK Pension System Module 02: Types of Pension Schemes Module 03: Laws and Regulation of the Pension System in the UK Module 04: Pension Regulation Module 05: Pension Fund Governance Module 06: Key Challenges in the UK Pension System Learning Outcomes: Understand the structure of the UK Pension System comprehensively. Identify various types of pension schemes in the UK. Learn the laws and regulations governing UK pensions. Explore the framework of pension regulation in the UK. Gain insights into pension fund governance practices. Recognize key challenges within the UK pension system. CPD 10 CPD hours / points Accredited by CPD Quality Standards UK Pension Laws and Regulations 1:13:30 1: Module 01: Overview of the UK Pension System 08:33 2: Module 02: Types of Pension Schemes 10:52 3: Module 03: Laws and Regulation of the Pension System in the UK 11:12 4: Module 04: Pension Regulation 18:38 5: Module 05: Pension Fund Governance 13:23 6: Module 06: Key Challenges in the UK Pension System 09:52 7: CPD Certificate - Free 01:00 Who is this course for? Those interested in UK pensions. Individuals working in pension management. Policy makers in the pension sector. Students studying finance or law. Pension fund trustees and administrators. Career path Pension Scheme Administrator Pension Fund Manager Pension Policy Advisor Pension Consultant Pension Compliance Officer Pension Governance Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The British Cleaning Certificate is designed for those interested in becoming a professional cleaner or starting a cleaning business. It includes hands-on instruction in cleaning procedures, chemical safety, housekeeping, kitchen maintenance, and much more. It also provides important knowledge on promoting your cleaning services, training employees, and engaging with clients. This course will teach you how to work safely and correctly with cleaning chemicals, as well as key procedures and guidelines for cleaning offices, new-build houses, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts, employment prospects, and essential issues such as working hours, business insurance, taxes, and service quality. If you want to start a cleaning business from the start, then this British Cleaning Certificate course is jam-packed with tips and strategies for training employees, increasing your client list, promoting your business online, and creating the perfect business plan. Learn the skills you need to advance your career and receive a recognised qualification that will set you apart from clients and prospective employers. Learning Outcomes After completing this British Cleaning Certificate course, the learner will be able to: Understand the fundamentals of the cleaning job. Set a business budget and create a solid cleaning service business plan. Use a variety of commercial cleaning products, personal protective equipment, and cleaning equipment. Clean offices, pubs, new-build homes, leisure premises and commercial premises. Clean windows, dust surfaces, maintain carpets and hardwood floors. Understand the cleaning standards and regulations for commercial kitchens. Unclog drains, repair showerheads, remove mold, and create a bathroom cleaning routine. Satisfy the customer in the cleaning industry. Why Choose British Cleaning Certificate Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. British Cleaning Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the British Cleaning Certificate course. **Others Benefits of British Cleaning Certificate** PDF Certificate Free Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the British Cleaning Certificate course ] Detailed course curriculum *** British Cleaning Certificate *** Module 1: An Overview of the Cleaning Job What is the Job of a Cleaner? Role and Responsibilities of Cleaner Cleaner Skills and Qualifications How to Become a Cleaner Module 2: Different Cleaning Jobs Different Career Opportunities in the Cleaning Sector Cleaning Guidelines for New-build Homes, Pubs, and Offices Window Cleaning Training Tips for Cleaning Carpets and Upholstery Module 3: Understanding the Cleaning Equipment, Products and Clothing Learn about Different Commercial Cleaning Equipment and Products Tips on How to Store Equipment Tips on How to Remove Stains from Clothing and Iron Clothes Module 4: Understanding House Cleaning Cleaning Standards and Domestic Cleaning Techniques Different Dusting, Surface Cleaning, Mirror Cleaning Procedures How to Maintain Hardwood Floors Module 5: Cleaning: Food Kitchen and Commercial Kitchen How to Clean Microwaves How to Clean Ovens How to Clean Refrigerators How to Clean Sinks Module 6: Cleaning: Bathrooms and Toilets Overview of Equipment Required How to Unclog Drains How to Fix Showerheads How to Eliminate Mould How to Wash Shower Curtains Module 7: Cleaning: Office The Fundamental Principles of Office Cleaning Clean Up and Organise Rubbish to Procedures for Cleaning Staff Toilets, Desks, Lifts and Stairways Module 8: Cleaning: External Surfaces and Areas How to Use a Commercial Pressure Washer Identify Potential Safety Hazards During Cleaning Module 9: Cleaning: Handling Non-Routine Waste Explore Waste Management Principles How to Deal with PPE Explore Colour Coding Systems Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners How to Use Chemical Correctly and Safely How to Store Chemical Products, Clean Chemical Storing What to Do at the Scene of a Chemical Accident Module 11: Planning for Starting a Cleaning Business What It Takes to Run a Cleaning Service How to Establish a Cleaning Business from Scratch Module 12: Ensuring Standard Service Different Aspects of Running a Cleaning Business, from Dealing with Staff Issues to Now Show Conduct and Ethics Module 13: Understanding Customer Satisfaction How to Satisfy the Customer in the Cleaning Industry How to Recognise Problems Before They Occur How to Deal with Client Complaints Module 14: Managing Staff Different Strategies for Staff Management How to Motivate and Reward Staff How to Conduct Interviews Module 15: The Ways of Marketing, Advertising and Sales How to Market a Cleaning Service How to Decide Locations and Offices to Target How to Advertise Your Services Online Module 16: Managing Growth Explore Business Growth Strategies and Retain Clients Payroll Management Training Assessment Method After completing each module of the British Cleaning Certificate Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this British Cleaning Certificate course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This British Cleaning Certificate course is ideal for anyone looking to start a career in the cleaning sector. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Requirements There are no specific requirements for British Cleaning Certificate course because it does not require any advanced knowledge or skills. Students who intend to enrol in British Cleaning Certificate course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This British Cleaning Certificate Course will lead to a variety of career opportunities, some of which are listed below: Cleaner: £9.00 per hour Custodian: £12.00 per hour Housekeeper: £12.00 per hour Janitor: £10.00 per hour Certificates Certificate of completion Digital certificate - Included