11180 Professional Skills Course (PSC) courses

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Effective Methods of Public Speaking and Presentation will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Effective Methods of Public Speaking and Presentation will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Effective Methods of Public Speaking and Presentation and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Effective Methods of Public Speaking and Presentation is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Effective Methods of Public Speaking and Presentation. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Effective Methods of Public Speaking and Presentation will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction Welcome to the Course 00:03:00 How to Talk Effectively? 00:03:00 Understand the Key Elements of Course 00:04:00 Why Don't People Learn Presentation Skills OR Public Speaking Skills? 00:02:00 QUICK UNLEARNING Before Starting this "SKILL" Unlearn Excuses, Kill this Unlearning First 00:03:00 Unlearn Excuses, Stage Fear is like any other Fear 00:01:00 Unlearn Excuses, My English is not Good? 00:02:00 Unlearn Excuses, Going Blank!!! 00:01:00 Unlearn Excuses, Feeling Nervous 00:02:00 Unlearn Excuses, Inconsistency? 00:03:00 Unlearn Excuses, WHY I need to LEARN?? 00:03:00 Unlearn Excuses, Background 00:04:00 IS THIS HAPPENED WITH YOU???? Is this happened with you? 00:05:00 When was the Last Time You Invested Money for Self Development? 00:05:00 When was the last time you got an opportunity to talk in front of people? 00:05:00 Impressive Methods of Hooking Audience, even before your Speech or Presentation HOOKING, Pause and Pan Technique 00:03:00 HOOKING, Smile Technique 00:05:00 6 Highly Impressive Methods of Starting any Speech or Presentation!! How to Start any Speech or Presentation? 'I Remember' 00:03:00 How to Start any Speech or Presentation? 'Appreciate' 00:02:00 How to Start any Speech or Presentation? 'You Focus' 00:01:00 How to Start any Speech or Presentation? 'Imagine' 00:02:00 How to Start any Speech or Presentation? 'Common' 00:02:00 How to Start any Speech or Presentation? 'Numbers' 00:02:00 Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Body Language Introduction 00:02:00 Which Body part included for Body Language 00:03:00 Body Language, 'EYES' 00:05:00 Body Language, 'LIPS' 00:02:00 Body Language, 'NECK' 00:03:00 Body Language, 'SHOULDERS' 00:02:00 Body Language, 'HANDS' 00:10:00 Body Language, 'LEGS' 00:06:00 Body Language Brief Summary 00:05:00 Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Vocal Variety Technique Unlearn 00:03:00 Vocal Variety VST Technique, 'VOLUME' 00:02:00 Vocal Variety VST Technique, 'SPEED' 00:05:00 Vocal Variety VST Technique, 'TONE' 00:05:00 Vocal Variety VST Technique, 'QUICK SUMMARY' 00:05:00 Effective Methods of Ending Any Speech or Presentation End of Presentation 00:06:00 Closing Message 00:02:00 Bonus No Skill is Natural 00:09:00 Speak Up To the Ears 00:01:00 Do Not Use I Hope 00:01:00 When was the Last Time You Got Opportunity to Talk Infront of People? 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Forex Trading course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Forex Trading course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Forex Trading and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Forex Trading course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Forex Trading course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Forex Trading will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction Introduction 00:05:00 Section 02: Forex Foundation What is Forex? 00:04:00 How Does Forex Market Works? 00:03:00 Currency Pairs and Quotation 00:04:00 Bid Rate Ask Rate and Spread 00:04:00 What is Pip? 00:03:00 What is Lot Size? 00:05:00 What is Commission in Forex? 00:06:00 What is SWAP? 00:04:00 What is Leverage in Forex? 00:05:00 What is Margin in Forex? 00:03:00 Section 03: Trading Account Things you should know in a Chart 00:04:00 Guide to MT4 00:07:00 Types of Analysis 00:04:00 Different types of Forex Trading Styles? 00:09:00 How to Choose a Proper Forex Trading Strategy 00:05:00 How to Choose a Proper Broker in Forex? 00:03:00 Demo Account Mistake 00:03:00 How to Open a Demo Account? 00:03:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Sage 50 Payroll - Level 5 course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Sage 50 Payroll - Level 5 course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Sage 50 Payroll - Level 5 and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Sage 50 Payroll - Level 5 course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Sage 50 Payroll - Level 5 course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Sage 50 Payroll - Level 5 will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Sage 50 Payroll - Level 5 Module 1: The Outline View and Criteria 00:11:00 Module 2: Global Changes 00:07:00 Module 3: Timesheets 00:12:00 Module 4: Departments and Analysis 00:11:00 Module 5: Holiday Schemes 00:10:00 Module 6: Recording Holidays 00:12:00 Module 7: Absence Reasons 00:13:00 Module 8: Statutory Sick Pay 00:16:00 Module 9: Statutory Maternity Pay 00:17:00 Module 10: Student Loans 00:09:00 Module 11: Company Cars 00:13:00 Module 12: Workplace Pensions 00:21:00 Module 13: Holiday Funds 00:13:00 Module 14: Process Payroll (November) 00:11:00 Module 15: Passwords and Access Rights 00:08:00 Module 16: Options and Links 00:10:00 Module 17: Linking Payroll to Accounts 00:08:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Sports First Aid Training for PE Teachers will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Sports First Aid Training for PE Teachers will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Sports First Aid Training for PE Teachers and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Sports First Aid Training for PE Teachers is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Sports First Aid Training for PE Teachers. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Sports First Aid Training for PE Teachers will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Sports First Aid Introduction to Sports First Aid 00:16:00 Module 02: Initial Assessment Initial Assessment 00:32:00 Module 03: Life-Saving Priorities Life-Saving Priorities 00:31:00 Module 04: Common Injuries Common Injuries 00:39:00 Module 05: Major Injuries Major Injuries 00:42:00 Module 06: Environmental Injuries Environmental Injuries 00:18:00 Module 07: Medical Emergency Medical Emergencies 00:17:00 Module 08: Things to Keep in Mind Things to Keep in Mind 00:16:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Refine your skills with proven SEN teaching techniques. Tailor your approach to meet diverse needs and create a more inclusive learning environment for every student.

Overview Dive deep into the world of clinical coding and secure the expertise to perform excellent coding service in the clinical setting with our Clinical Coding Course . This course will help aspiring clinical coders secure the core skills and knowledge of clinical coding. It is also perfect for professionals who want to polish their existing skills. Through this comprehensive training, you will be able to establish a solid foundation in medical coding. The course will educate you on the General Coding Standards Of ICD-10. In addition, you will get a clear understanding of the OPCS-4. The course will also include lessons on maintaining confidentiality, legal aspects and the ethics of working in a clinical environment. After the completion of the course you will receive a CPD-accredited certificate of achievement. This certificate will elevate your employability in the medical sector. So, join today and start working on your clinical coding skills. Course Preview Learning Outcomes Learn the basic principles of clinical coding Enhance your knowledge of General Coding Standards Of ICD-10 Get introduced to the essentials of OPCS-4 Deepen your knowledge and skills about different types of coding Gain in-depth knowledge about the legal and ethical aspects of working in a clinical setting Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Clinical Coding Analytical Skills Who Should Take This Clinical Coding Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Clinical Coding Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Clinical Coding Course Certification After completing and passing the Clinical Coding Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Clinical Coding Course will equip you with effective skills and abilities and help you explore career paths such as  Clinical Coder Clinical Coding Consultant Medical Records Officer Clinical Coding Auditor Module 01: Introduction To Clinical Coding Introduction to Clinical Coding 00:42:00 Module 02: Introduction To Clinical Records Its Confidentiality Introduction to Clinical Records and Its Confidentiality 00:49:00 Module 03: Clinical Terminology And Jargons Clinical Terminology and Jargons 00:42:00 Module 04: Introduction To ICD-10 Coding Introduction to ICD-10 Coding 00:32:00 Module 05: General Coding Standards Of ICD-10 General Coding Standards of ICD-10 00:42:00 Module 06: ICD-10 5th Edition Codes (Chapter 1 To 4) ICD-10 5th Edition Codes (Chapter 1 to 4) 00:44:00 Module 07: ICD-10 5th Edition Codes (Chapter 5 To 10) ICD-10 5th Edition Codes (Chapter 5 to 10) 01:00:00 Module 08: ICD-10 5th Edition Codes (Chapter 11 To 15) ICD-10 5th Edition Codes (Chapter 11 to 15) 00:58:00 Module 09: ICD-10 5th Edition Codes (Chapter 16 To 22) ICD-10 5th Edition Codes (Chapter 16 to 22) 01:02:00 Module 10: Introduction To OPCS-4 Introduction to OPCS-4 00:46:00 Module 11: Introduction To SNOMED CT Introduction to SNOMED CT 00:39:00 Module 12: Other Types Of Clinical Coding Other types of Clinical Coding 00:32:00 Module 13: Legal And Ethical Aspects Of Working In A Clinical Environment Legal and Ethical Aspects of Working in a Clinical Environment 00:33:00 Assignment Assignment - Clinical Coding - Online Course 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: In choosing the career path you want to take, you need to consider if there will be a career development in the work you choose. If yes, then you should treasure and hold onto this career. If not, learn how to identify career development opportunities through this course. This course will help you avoid feeling stuck or unsatisfied with work and become a career expert that will eventually help you or your clients with similar concerns. In this career development course, you will be educated on the skills you need to help yourself and other people in improving in their career. Who is the course for? Professionals or anyone who helps people with their dilemmas in career development. People who have an interest in developing their career developing skills Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Career Expert Course is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Human Resource Specialist Human Resource Manager Life Coach Manager Mentor. Career Basics Introduction 00:30:00 Basics to Career Advancement 00:30:00 How to Get Your Dream Job 01:00:00 Benefits of Meditation 00:30:00 How to Negotiate a Raise 00:30:00 Becoming a Leader 00:30:00 Skills in Career Development Introduction 00:15:00 Ways To Improve Your Performance At Work 00:30:00 Career Aptitude Tests And Career Assessments 00:30:00 Get Mentoring 01:00:00 Importance Of Online Courses 00:30:00 Advantages To Take Offline Courses 00:30:00 Benefits Of Life Lessons 00:30:00 Self Esteem 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Overview This comprehensive course on Central Banking Monetary Policy will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Central Banking Monetary Policy comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Central Banking Monetary Policy. It is available to all students, of all academic backgrounds. Requirements Our Central Banking Monetary Policy is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 8 lectures • 01:21:00 total length •The History of Central Banking and International Monetary System: 00:09:00 •Modern Central Banking Roles and Functions: 00:12:00 •Monetary Policy Implementation in Financial Market Operations: 00:08:00 •Money Creation in the Modern Economy: 00:09:00 •The Monetary Policy Transmission Mechanism: 00:14:00 •Financial Stability Monitoring and Identifying Risks: 00:11:00 •Challenges for Central Banking: 00:10:00 •Optimal Monetary Policy Operations in Crisis Times: 00:08:00