11220 Professional Skills Course (PSC) courses

Did you know that the global poultry industry is projected to reach a value of $326.5 billion by 2026? That's a lot of clucking money! If you want to take advantage of this booming industry, then the Diploma in Poultry Farming is the course for you. This comprehensive course covers all aspects of poultry farming, from nutrition and diseases to vaccination and marketing. You'll learn everything you need to know about raising chickens, ducks, and turkeys, as well as the essential skills for incubation, brooding, and pest control. Whether you're looking to start your own poultry farm or work in the industry, this course will give you the theoretical knowledge to succeed. No hands-on experience or practical skills are required, just a passion for poultry and a desire to learn. So why wait? Enrol today and join the ranks of successful poultry farmers around the world. This Diploma in Poultry Farming at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes Gain a deep understanding of the poultry industry and its key players Learn about poultry nutrition, diseases, and vaccination Develop the skills to raise and care for layers, broilers, ducks, and turkeys Gain knowledge of incubation, brooding and housing and environmental factors Learn about record keeping, economics, and marketing for poultry farming Develop essential skills for pest control and safety in the poultry industry Why Prefer This Diploma in Poultry Farming Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Diploma in Poultry Farming course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. ****Course Curriculum**** Here is the curriculum breakdown of this Diploma in Poultry Farming Module 01: Introduction to Poultry Farming. Module 02: Poultry Nutrition Module 03: Diseases Module 04: Vaccination Module 05: Layers Module 06: Broilers Module 07: Ducks Module 08: Turkey Module 09: Incubation Module 10: Brooding Module 11: Housing and the Environment Module 12: Record Keeping, Economics and Marketing Module 13: Insect and Pest Control Module 14: Safety and Awareness Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Poultry Farming at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring poultry farmers Professionals in the poultry industry seeking theoretical knowledge Students interested in pursuing a career in agriculture Anyone passionate about animal welfare and sustainable farming practices Career path This course will be beneficial for anyone looking to pursue a career as: Poultry Farm Manager: £25,000 - £45,000 per year Poultry Nutritionist: £20,000 - £40,000 per year Poultry Health Consultant: £30,000 - £60,000 per year Poultry Breeder: £20,000 - £35,000 per year Poultry Production Supervisor: £20,000 - £30,000 per year Poultry Sales and Marketing Manager: £25,000 - £50,000 per year Certificates Certificate of completion Digital certificate - £10 Diploma in Poultry Farming at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Poultry Farming at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £119 inside the UK £10 (including postal fees) for International Delivery Certificate Accredited by CPDQS £29 for Printed Hard Copy Certificate inside the UK £39 for Printed Hard Copy Certificate outside the UK (International Delivery)

Parkinson’s Disease is a complex neurological condition that affects millions of people worldwide, often presenting subtle symptoms that can be easily overlooked. This course offers a clear, structured understanding of Parkinson’s—covering early signs, stages of progression, and the science behind its diagnosis. Whether you're supporting a loved one or working within healthcare, this course delivers focused, accessible knowledge, shaped to suit learners from all backgrounds. Explore the latest treatments, medication strategies, and support resources available today. We keep it jargon-light and insight-heavy, providing information you can trust without the usual fluff. With expert guidance woven throughout, you'll gain a well-rounded view of how Parkinson’s is managed and what support looks like at different stages. This isn’t about overwhelming detail—it’s about clarity, confidence, and credible learning, all from the comfort of wherever you choose to study. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Parkinson's Disease: Diagnosis, Treatment, and Resources Module 01 :Understanding Parkinson's Disease Module 02 :Diagnosis and Treatment Module 03 :Managing Non-Motor Symptoms Module 04 :Occupational Therapy for Parkinson's Disease Module 05 :Living with Parkinson's Disease Module 06 :Support and Resources for Parkinson's Patients Module 07 :The Role of Caregivers in Parkinson's Disease Management Learning Outcomes: Analyze Parkinson's Disease etiology and pathophysiology for accurate diagnosis. Implement evidence-based treatments and interventions for effective patient care. Evaluate and address non-motor symptoms to enhance overall quality of life. Apply occupational therapy techniques tailored for Parkinson's patients' unique needs. Develop a patient-centered approach to support individuals living with Parkinson's. Recognize and utilize available resources for optimal Parkinson's Disease management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking specialized knowledge on Parkinson's Disease. Occupational therapists aiming to enhance their expertise in neurological conditions. Caregivers and family members wanting to provide better support for individuals with Parkinson's. Students in healthcare-related fields looking to expand their understanding of neurological disorders. Researchers interested in the latest advancements in Parkinson's Disease diagnosis and treatment. Advocates and support groups dedicated to improving the lives of Parkinson's patients. Career path Neurological Rehabilitation Specialist Parkinson's Disease Researcher Occupational Therapist in Neurology Geriatric Care Coordinator Clinical Nurse Specialist in Neurology Community Support Worker for Parkinson's Patients Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

A fun fact about procedures for sea export is that the shipping industry plays a crucial role in global trade and is responsible for the transportation of approximately 80% of the world's goods by volume. Navigating the waters of international trade begins with a clear grasp of sea export procedures. This course delivers precisely that – a streamlined, no-nonsense breakdown of the key processes involved in exporting goods by sea. From documentation flow to port operations and shipping formalities, learners will gain a solid understanding of what happens from the warehouse to the vessel, and how each stage plays its part in global commerce. Designed for those keen to sharpen their knowledge in logistics, freight forwarding, and export operations, this course offers a sharply focused look at what matters most. Whether you're aiming to expand your operational understanding or simply curious about how containers move across oceans, the content is structured to inform, engage, and occasionally raise an eyebrow. After all, international shipping isn’t just about containers—it’s about knowing exactly when, where, and how to get them moving. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Sea Export Forwarding Module 02 : Pre-Shipment Procedures Module 03 : Shipment Procedures Module 04 : Post-Shipment Procedures Module 05 : Regulations and Compliance in Sea Export Forwarding Module 06 : Future Trends and Technology in Sea Export Forwarding Learning Outcomes: Navigate the intricacies of sea export logistics. Master pre-shipment procedures for a smooth process. Execute shipment and post-shipment tasks with precision. Ensure compliance with sea export regulations. Stay ahead of the curve with knowledge of future trends. Harness technology to streamline sea export forwarding. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Export Managers Logistics Enthusiasts Supply Chain Professionals Customs Compliance Officers International Trade Analysts Shipping and Freight Enthusiasts Business Owners Expanding Globally Career Changers Exploring Export Industry Career path Export Manager Logistics Coordinator Customs Compliance Officer Shipping Coordinator Supply Chain Analyst International Trade Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Flour, sugar, and a pinch of creativity – that’s where the magic begins. Whether you're a fan of piping buttercream swirls or curious about mastering the perfect sponge, our Baking & Cake Decorating course is your go-to guide for levelling up your skills from the comfort of your own kitchen. Designed to be enjoyed step-by-step, this course is packed with tips and techniques for baking crowd-pleasers and decorating them like a pro – all without the stress of guesswork or soggy bottoms. You’ll explore everything from essential baking methods to elegant finishing touches that make cakes Instagram-worthy and celebration-ready. The course is structured to give you confidence at each stage – whether you're whisking, folding, icing, or rolling fondant with flair. No confusing jargon or fuss – just clear guidance, clever tricks, and sweet success waiting at every turn. If baking makes you happy and cake makes you smile, this course is ready when you are. Key Features of the Baking & Cake Decorating Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Baking & Cake Decorating course is as follows: ***Baking & Cake Decorating*** Module 01: Basic Concepts of Baking Module 02: Basic Ingredients of Baking Module 03: Glossary and Equipment Used in Baking Module 04: Types of Cakes Module 06: Baking Principles Module 06: Baking Principles Module 07: Cake Decorating Recipes Module 08: Cake Decorating Ideas Module 09: Frosting and Icing Module 10: Working with Different Pastes Module 11: Working with Glazes Module 12: How to Stack a Cake Module 13: Piping and Writing Module 14: Health, Safety and Food Hygiene Module 15: Troubleshooting Module 16: Cake Decorating Business Accreditation All of our courses, including this Baking & Cake Decorating course, are fully CPD QS accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Baking & Cake Decorating course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Baking & Cake Decorating course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Understanding human behaviour in the workplace is the key to unlocking organisational success. The Industrial Psychology Insights Course offers a deep dive into the psychological principles that shape employee motivation, performance, and well-being. From examining how workplace culture influences individual behaviour to exploring strategies for enhancing team dynamics, this course covers the core elements that drive productivity and satisfaction in the workplace. It offers a fresh perspective on human resources, leadership, and management, all while remaining rooted in the latest psychological research and methodologies. In a world where companies are increasingly recognising the importance of employee satisfaction, understanding psychology in the workplace has never been more crucial. This course equips you with the knowledge to make informed decisions about employee engagement, conflict resolution, and organisational development. By the end of the course, you will have gained a well-rounded understanding of how psychological principles can be applied to improve both individual and team performance. Whether you are looking to improve management practices or enhance the workplace environment, the Industrial Psychology Insights Course is an invaluable tool for anyone aiming to foster a more productive and harmonious workplace. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Industrial-Organisational Psychology Module 2: Individual Differences and Work Behaviour Module 3: Job Analysis and Employee Selection Module 4: Training and Development Module 5: Performance Appraisal and Feedback Module 6: Motivation and Job Design Module 7: Leadership and Organisational Behaviour Learning Outcomes: Analyse individual differences impacting work behaviours for strategic management. Master the intricacies of job analysis and employee selection for effective recruitment. Develop and implement training programs that enhance organisational performance. Appraise and provide constructive feedback to elevate individual and team performance. Craft motivational strategies and optimal job designs for a thriving work environment. Understand and apply leadership principles to positively influence organisational behaviour. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking advanced insights. Managers aiming to enhance team performance. Psychologists interested in workplace dynamics. Graduates aspiring for organisational roles. Entrepreneurs navigating team dynamics. Career switchers exploring HR and psychology. Learning and development specialists. Individuals passionate about understanding workplace behaviour. Career path HR Manager Training and Development Specialist Organisational Psychologist Leadership Consultant Talent Acquisition Specialist Performance Management Analyst Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today’s world, golf carts are not just for the green – they’re a common mode of transport in various settings, from private communities to resorts. However, without proper safety knowledge, these vehicles can pose significant risks. Our Golf Cart Safety Guidelines Course offers an essential guide to mastering safe operation, ensuring that individuals feel confident and secure when using golf carts in any environment. Designed with simplicity and clarity, this course provides crucial information for both beginners and experienced drivers, addressing potential hazards and the best practices for safe navigation. This online course brings together easy-to-understand lessons, focusing on everything from basic golf cart functions to key safety measures, such as proper speed control and maintenance. No matter your experience level, this course ensures that you understand how to prevent accidents and manage the vehicle in various situations. With a focus on clear, actionable advice, it helps users create safe habits while driving golf carts, ultimately promoting a culture of safety in recreational and community areas alike. So, let’s ensure safe journeys every time – without the fuss, just the facts! Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Golf Cart Safety Module 02 : Golf Cart Operation Basics Module 03 : Passenger Safety and Communication Module 04 : Golf Cart Etiquette and Risk Management Module 05 : Maintenance and Pre-Use Inspections Module 06 : Emergency Procedures and First Aid Learning Outcomes: Master the fundamentals of golf cart safety and operation. Understand the principles of passenger safety and effective communication. Implement golf cart etiquette and risk management strategies. Perform maintenance and pre-use inspections to ensure cart safety. Be prepared to handle emergency situations and administer basic first aid. Promote responsible and safe golf cart usage within your community. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Golf course employees Golf enthusiasts and players Golf course managers and supervisors Safety officers at golf courses Event organizers involving golf cart use Anyone operating or interacting with golf carts Individuals looking to enhance their golf cart safety knowledge Those wanting to contribute to golf course safety and etiquette Career path Golf Course Maintenance Staff Golf Cart Fleet Manager Golf Event Coordinator Safety Officer at Golf Facilities Golf Course Operations Supervisor Golf Cart Sales Representative Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Chainsaw safety is paramount for anyone handling this powerful tool, whether in forestry, landscaping, or maintenance. Our Chainsaw Safety Training Course provides essential knowledge on safe operation, maintenance, and hazard prevention, ensuring that users are fully equipped to work confidently and securely. This online course is designed to give learners a thorough understanding of the fundamental principles of chainsaw safety, from proper handling to the effective use of protective gear, all without the need for in-person attendance. With 28 years of expertise, we focus on delivering clear, easy-to-follow information, ensuring that you grasp each safety measure effectively. By taking this course, you'll be guided through the key aspects of chainsaw operation, including how to assess risks, perform basic maintenance tasks, and select the right equipment. Our course is perfect for individuals looking to increase their knowledge and reduce the risk of accidents while using chainsaws. Safety is never a matter of chance – it's about preparation, and we're here to make sure you have all the tools you need to handle a chainsaw safely and confidently. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Lesson 01 :Chainsaw Basics Lesson 02 :Understanding the Equipment Lesson 03 :Personal Protective Equipment (PPE) Lesson 04 :Pre-Operation Safety Checks Lesson 05 :Chainsaw Handling and Operation Lesson 06: Advanced Chainsaw Techniques Lesson 07:Safety Measures Lesson 08:Post-Operation and Emergency Procedures Learning Outcomes: Understand the fundamental principles of chainsaw operation. Identify and utilise chainsaw equipment effectively. Choose and wear the appropriate Personal Protective Equipment (PPE). Conduct pre-operation safety checks for a chainsaw. Demonstrate safe chainsaw handling and operation. Acquire advanced techniques for efficient and safe chainsaw use. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Arborists and tree surgeons. Forestry workers and loggers. Landscapers and outdoor enthusiasts. Farmers and ranchers. Construction and maintenance personnel. Individuals seeking to use chainsaws safely at home. Safety officers responsible for chainsaw safety. Anyone interested in mastering chainsaw operation. Career path Arborist Forestry Worker Landscaper Farmer Construction Worker Safety Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Food isn’t just about taste — it’s a fine balance of science, safety, and smart processes. This course offers a deep dive into the essentials of food technology and the methods used to turn raw ingredients into the products found on supermarket shelves. You’ll explore how technology supports preservation, packaging, and processing — all while ensuring quality, hygiene, and industry standards are met. From microbial considerations to shelf-life strategies, every module is designed to sharpen your understanding of the sector’s inner workings. Ideal for those curious about what goes on behind the scenes in food manufacturing, this learning journey covers both traditional and contemporary techniques — without the fluff or fancy jargon. Whether you're aiming to enrich your knowledge for professional growth or simply fascinated by the mechanics of food production, this online course brings you the theory, terminology, and insights needed to confidently navigate the field. No apron required — just a good internet connection and a hunger for knowledge. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Food Technology and Food Processing Techniques Module 01 : Introduction to Food Technology Module 02 : Food Chemistry Module 03 : Food Biotechnology Module 04 : Food Microbiology Module 05 : Food Processing Techniques Part-1 Module 06 : Food Processing Techniques Part-2 Module 07 : Food Packaging and Sustainability Learning Outcomes: Analyze food compositions for optimal processing efficiency. Apply biotechnological methods for food production enhancement. Evaluate microbial impacts on food safety and preservation techniques. Demonstrate proficiency in various food processing techniques. Implement sustainable packaging solutions in food industry practices. Comprehend the broader implications of food technology on environmental sustainability. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals transitioning to remote work. Individuals seeking to enhance virtual collaboration skills. Remote employees looking to boost productivity. Freelancers and independent contractors. Managers overseeing remote teams. Students preparing for a virtual work landscape. Entrepreneurs building virtual businesses. Anyone eager to excel in remote work scenarios. Career path Remote Team Manager Virtual Project Coordinator Freelance Consultant Online Business Owner Virtual Communication Specialist Remote Productivity Coach Certificates Digital certificate Digital certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Discover the charming art of card making from the comfort of your own space with our Creative Card Making Course. Designed for those who adore the personal touch and the joy of giving, this course guides you through imaginative techniques, clever designs, and delightful details that turn simple cards into little works of art. Whether you're a total beginner or already dabble with paper and glue, you'll find plenty to inspire your creativity and sharpen your style. Expect an enjoyable, no-pressure experience that gently builds your skills with easy-to-follow lessons, colourful ideas, and a touch of flair. From birthdays to thank-yous, or just-because cards that make people smile—this course is all about making meaningful moments through craft. There’s no glitter storm or complicated gear needed—just your enthusiasm and a love for lovely things. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Creative Card Making Module 01 : Introduction to Creative Card Making Module 02 : Design Elements and Principles for Handmade Greeting Cards Module 03 : Card-Making Techniques Module 04 : Creating Unique Folds and Pop-up Cards Module 05 : Hand Lettering and Calligraphy Module 06 : Card-Making Business Learning Outcomes: Refine Card-Making Techniques: Elevate your craft with advanced techniques like embossing and layering. Create Dazzling Folds and Pop-ups: Master unique folding methods for captivating card designs. Master Hand Lettering and Calligraphy: Infuse your creations with personal, elegant touches using expert lettering. Launch a Card-Making Enterprise: Gain insights into building a successful card-making business. Design Bespoke Greeting Cards: Craft personalised cards for various occasions with flair.Market Your Creations Effectively: Learn strategies to showcase and sell your cards to a wider audience. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Creative enthusiasts looking to hone their card-making skills. Individuals keen on exploring a profitable venture in the crafting industry. Artistic minds seeking to add a personal touch to their creations. Aspiring entrepreneurs interested in the greeting card business. Beginners in card making eager to build a strong foundation. Crafters aiming to expand their repertoire of techniques. Anyone desiring to learn in a British English context. Individuals passionate about creating meaningful connections through handmade cards. Career path Freelance Greeting Card Designer Craft Store Consultant Online Greeting Card Retailer Workshop Instructor in Card Making Event Planner (Specializing in Personalized Invitations) Small Business Owner (Bespoke Card-Making Studio) Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.