11351 Professional Skills Course (PSC) courses

***24 Hour Limited Time Flash Sale*** Office Admin, Secretarial & PA Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unlock the doors to a fulfilling career with our Office Admin, Secretarial & PA bundle! This comprehensive package features 3 QLS-endorsed courses: Office Management, Legal Advisor, and GDPR Certificate, supplemented by 5 valuable CPD QS accredited courses: Legal Advisor, Business Writing, Document Control, Meeting Management Online - CPD Accredited, and Employment Law. This unique blend provides you with a hardcopy certificate and a profound understanding of key areas such as office administration, legal advisory, and GDPR practices. You will be well-equipped to handle office management duties, legal matters, document control, meeting management, and even master business writing skills. Dive into our Office Admin, Secretarial & PA bundle and evolve into the administrative professional you aspire to be! Key Features of the Office Admin, Secretarial & PA Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Office Admin, Secretarial & PA bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Office Management QLS Course 02: Admin, Secretarial & PA Diploma QLS Course 03: Minute Taking Executive Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Legal AdvisorCourse 02: Business WritingCourse 03: Document ControlCourse 04: Meeting Management Online - CPD AccreditedCourse 05: Employment Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Office Admin, Secretarial & PA courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Upon completing this bundle, you will: Have an in-depth understanding of the principles and practices of office management. Gain knowledge of legal advising in a business setting. Understand GDPR regulations and its impact on businesses. Master business writing techniques for effective communication. Learn the process and importance of document control in businesses. Develop skills to efficiently manage online meetings. Understand Employment Law and its role in office administration. Our Office Admin, Secretarial & PA bundle offers a robust learning experience, bridging the gap between theory and practice. From Office Management to Legal Advisory and GDPR principles, you will acquire comprehensive knowledge to run an office efficiently. The Business Writing course will enable you to convey your thoughts effectively, while Document Control and Meeting Management courses enhance your organizational skills. Employment Law is another integral part of this bundle, offering you insights into legal responsibilities and employee rights. Each course in this bundle complements the other, forming a comprehensive curriculum that adds significant value to your professional journey. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is perfect for: Individuals aiming to begin their career in office administration, secretarial or PA roles. Professionals seeking to enhance their skills in office management and legal advisory. Existing office administrators or secretaries looking to advance their career. Anyone interested in mastering the art of business writing, document control, and meeting management. Career path Office Manager: The annual salary ranges between £22,000 to £45,000. Legal Advisor: The annual salary ranges from £30,000 to £90,000. GDPR Compliance Officer: The annual salary ranges from £25,000 to £65,000. Business Writer: The annual salary ranges from £20,000 to £55,000. Document Control Manager: The annual salary ranges from £25,000 to £60,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Level 5 Pharmacy Skills, Pharmacy Assistant & Clinical Administration Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unlock the potential of your career in the medical field with our "Level 5 Pharmacy Skills, Pharmacy Assistant & Clinical Administration" bundle! This comprehensive offering includes three QLS-endorsed courses: 'Diploma in Pharmacy Skills', 'Pharmacy Assistant and Technician Foundation Diploma', and 'Medical & Clinical Administration Diploma'. Each course is complete with a hardcopy certificate to validate your academic achievements. Further enhancing your theoretical knowledge, our bundle includes five relevant CPD QS-accredited courses. These essential topics provide a well-rounded understanding of the medical field. Embark on this learning journey, improve your theoretical foundation, and navigate the world of medical and pharmacy practices with confidence and competence. Begin your career transformation with our holistic course bundle today! Key Features of the Level 5 Pharmacy Skills, Pharmacy Assistant & Clinical Administration Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Level 5 Pharmacy Skills, Pharmacy Assistant & Clinical Administration bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Diploma in Pharmacy Skills QLS Course 02: Pharmacy Assistant and Technician Foundation Diploma QLS Course 03: Medical & Clinical Administration Diploma 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Emergency Medicine - Paramedicine Course 02: Paediatric First Aid & Medical Emergencies Course 03: Phlebotomy Technician Training Course 04: Urine Catheterisation Training Course 05: Medical Terminology Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Level 5 Pharmacy Skills, Pharmacy Assistant & Clinical Administration courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain a comprehensive understanding of pharmacy skills and practices. Learn about the role and responsibilities of pharmacy assistants and technicians. Acquire knowledge on medical and clinical administration procedures. Understand the fundamentals of emergency medicine and paramedicine. Learn about paediatric first aid and medical emergencies. Gain theoretical insights into the process of phlebotomy and urine catheterisation. Enhance your understanding of medical terminologies. The 'Level 5 Pharmacy Skills, Pharmacy Assistant & Clinical Administration' bundle is a meticulously designed course package, offering an in-depth theoretical exploration into the medical field. The bundle comprises three QLS-endorsed courses and five CPD QS accredited courses, curated to cater to a wide range of learning objectives. This bundle covers various facets of the medical sector, including pharmacy skills, clinical administration, paediatric first aid, and more. A comprehensive and insightful learning journey awaits you, providing an enriched understanding of the medical field. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to develop their theoretical understanding of pharmacy and clinical administration. Professionals working in the medical field who want to broaden their knowledge. Students studying pharmacy, medicine, or related fields who wish to specialise further. Anyone with a keen interest in the medical and pharmacy sector. Career path Pharmacy Technician - £20,000 - £30,000 Clinical Administrator - £18,000 - £28,000 Paediatric Nurse - £23,000 - £35,000 Phlebotomy Technician - £15,000 - £25,000 Medical Secretary - £20,000 - £35,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Traffic Marshal and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals. This bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPD Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Bundle Package includes: Course 01: Diploma in Traffic Marshal at QLS Level 4 10 Additional CPD Accredited Premium Courses - Course 01: Driver Safety Awareness Course Course 02: Safeguarding for Taxi Drivers Course 03: Vehicle Routing Problem with Sample Data Course 04: Driving Theory Test Preparation Course 05: Driving Instructor Course 06: Accident Investigation Course 07: English Law Course Course 08: Basic First Aid Course 09: Decision-Making in High-Stress Situations Course 10: Online Time Management Training Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course supports your professional growth with Quality Licence Scheme endorsement, as well as CPD accreditation. You'll be able to practice on your own time and at your own speed while still gaining an endorsed certificate. You'll get an unrivalled learning experience, as well as a Free Student ID card. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also the answers to all of your questions. The course materials are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPD to expand your knowledge. Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Our bundle's learning materials have an engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course material. Complete the bundle, at your own pace. Each of our students gets full 24/7 tutor support After completing our Bundle, you will receive efficient assessments and immediate results. Start your learning journey straight away with this bundle and take a step toward a brighter future! *** Course Curriculum: *** Course 01: Diploma in Traffic Marshal at QLS Level 4 Module 01: Introduction to Traffic Marshalling This Module covers the following topics: What Is Traffic Marshalling Roles and Responsibilities Key Skills Criteria to Become a Traffic Marshal Scope and Salary Module 02: Traffic Management This Module covers the following topics: What Is Traffic and Traffic Control Road Traffic Control Traffic Elements Control Devices Module 03: Temporary Traffic Control This Module covers the following topics: Fundamental Principles Temporary Control Zones Lane Closure on a Multi-lane Road Pedestrian and Worker Safety Pedestrian Considerations Module 04: Traffic Risk Assessment This Module covers the following topics: Ensuring a Safe Worksite & Building Complex Separating Pedestrians and Vehicles Speed Lighting Parking Loading Areas Protecting Structures Vehicle Handling Traffic Routes Module 05: Vehicle Signaling This Module covers the following topics: The Importance of Proper Signalling Hand Signals Standard Coded Signals Hand Signaling Devices Module 06: Reversing Vehicles This Module covers the following topics: Role of Banksmen in Reversing Vehicles Safe Practices for Assisting Reversing Vehicles Other Reversing Techniques Minimising Reversing Risks Module 07: Health and Safety This Module covers the following topics: Pedestrian and Vehicle Separation Signaler Safety High Visibility Personal Protective Equipment Legislation and the Safe Use of Vehicles in Construction What is the Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the Bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Bundle Right for You? The package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. From the comfort of your own home, study the package and expand your professional skillset! Requirements The Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. All students must be over the age of 16 and have a passion for learning and literacy. You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the bundle package at your own speed. Career path This Bundle is ideal for those about to assume the role of a Traffic Marshal or a job that holds similar responsibilities. It also covers the following careers and roles: Security Officer Construction Site Worker Health and Safety Officer Transport Officer Certificates Certificate of completion Digital certificate - Included

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR Audit, Crisis, Payroll and People Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The HR Audit, Crisis, Payroll and People Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR Audit, Crisis, Payroll and People Management bundle will help you build a solid foundation to become a proficient worker in the sector. This HR Audit, Crisis, Payroll and People Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :Read Construction & Structural Drawing Like Expert Course 02 :Diploma in Construction Management Course 03 :Quantity Surveyor Diploma Course 04 :Building Surveyor Course 05 :Land Surveying Course 06 :Bricklaying Course 07 :Construction Cost Estimation Diploma Course 08 :Solidworks Foundation Training Course 09 :Interior Design Professional Diploma Course 10 :Professional Interior Design & Construction Course 11 :Construction Safety Course 12 :Fire Safety | Online Course Course 13 :Emergency First Aid and Incident Management at Work Course 14 :RIDDOR Training Course 15 :LOLER Training Course 16 :Architectural Studies Course 17 :AutoCAD Programming using C# with Windows Forms Course 18 :CAD Design Course: Assemblies, Modelling And Civil Drawings Course 19 :Autocad Electrical Design Course 20 :Intermediate Solidworks Course Course 21 :Construction Estimation using RSMeans Course 22 :Construction Cost Estimation Using Xactimate Course 23 :Cost Estimation for Multiplex Building Using Xactimate Course 24 :Property Law and Legislation Course 25: Construction Industry Scheme (CIS) Course 26: WELL Building Standard Course 27: LEED V4: Building Design and Construction Course 28: LEED Green Associate Course 29: COSHH Training and Safety - Level 2 Course 30: DSEAR Training 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Course 08 :Boost Your Confidence and Self-Esteem Course 09 :Public Speaking Training Course 10 :Learn to Fight Procrastination Learning Outcome This tailor-made HR Audit, Crisis, Payroll and People Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR Audit, Crisis, Payroll and People Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR Audit, Crisis, Payroll and People Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR Audit, Crisis, Payroll and People Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Speech And Language Therapy for Parents & Kids bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Speech And Language Therapy for Parents & Kids related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Speech And Language Therapy for Parents & Kids bundle will help you build a solid foundation to become a proficient worker in the sector. This Speech And Language Therapy for Parents & Kids Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 : Speech And Language Therapy Course 02 : Learning Disability Nursing Course 03 : Dyslexia Awareness Training Course 04 : Child Language Disorder (CLD) Course 05 : Autism Awareness Course 06 : ADHD Awareness Course 07 : Decision Making and Critical Thinking Course 08 : Consent Training in Healthcare Course Course 09 : Health & Social Care Course 10 : Personal Hygiene Guidelines Course 11 : Mental Health Care Training - MCA & DOLS Course 12 : Child Playwork Course 13 : Deaf Awareness & Interaction Training Course 14 : Homeschooling & Home Education Course 15 : SEN in Early Years Course Course 16 : Teaching Phonics Level 4 Course 17 : Educational Psychology & Development Training Course 18 : Safeguarding Children and Vulnerable Adults Diploma Course 19 : Cognitive Behavioural Therapy (CBT) Training Course 20 : Level 3 Paediatric First Aid Course 21 : Child and Adolescent Counselling Course 22 : Child Neglect Awareness Training Course 23 : Diploma in Child Psychology and Care Course 24 : Play Therapy Course 25: Childcare and Nutrition Course 26: Audiology Training Online Course 27: British Sign Language (BSL) Level 1 & 2 Course 28: Diploma in Family Support Worker Course 29: Child Attachment Training Course 30: Advanced Parenting Skills Course 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 : Career Development Plan Fundamentals Course 02 : CV Writing and Job Searching Course 03 : Interview Skills: Ace the Interview Course 04 : Video Job Interview for Job Seekers Course 05 : Create a Professional LinkedIn Profile Course 06 : Business English Perfection Course Course 07 : Networking Skills for Personal Success Course 08 : Boost Your Confidence and Self-Esteem Course 09 : Public Speaking Training Course 10 : Learn to Fight Procrastination Learning Outcome This tailor-made Speech And Language Therapy for Parents & Kids bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Speech And Language Therapy for Parents & Kids Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Speech And Language Therapy for Parents & Kids bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Speech And Language Therapy for Parents & Kids Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Get Free 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of First Line Management and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals. This bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPD Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Bundle Package includes: Course 01: Diploma in First Line Management at QLS Level 5 10 Additional CPD Accredited Premium Courses - Course 01: Diploma In UK Employment Law Course 02: Team Building & Management Diploma Course 03: Diploma in Performance Management Course 04: Management and Leadership: Growing as a Manager Course 05: Compliance Risk and Management Course 06: Employment Law Course 07: Business Law Course 08: Level 2 Certificate in Workplace Management: Violence Course 09: Professional Diploma in Stress Management Course 10: Online Time Management Training Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course supports your professional growth with Quality Licence Scheme endorsement, as well as CPD accreditation. You'll be able to practice on your own time and at your speed while still gaining an endorsed certificate. You'll get an unrivalled learning experience, as well as a Free Student ID card, which is included in the Bundle price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also answers to all of your questions. The course materials of the course are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPD to expand your knowledge. Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Our bundle's learning materials have an engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course material. Complete the bundle, at your own pace. Each of our students gets full 24/7 tutor support After completing our Bundle, you will receive efficient assessments and immediate results. Start your learning journey straight away with this bundle and take a step toward a brighter future! *** Course Curriculum of First Line Management: *** The bundle courses have the following curriculum: Course 01: Diploma in First Line Management at QLS Level 5 Module 01: Introduction to Line Management This module covers the following topics: The Role of the Line Manager What Makes a Great Line Manager? Line Manager Behaviours Line Managers' Limitations in Implementing HRM Module 02: Coaching and Mentoring This module covers the following topics: Values of a Successful Staff Coach Insights of High-Performance Coaches Maximise Potential Drawbacks to Success Tools to Ensure Team Results Cautions for the Coach Effective Coaching Interactions Be an Effective Mentor Key Phases of Successful Mentoring Module 03: Supervising, Motivating and Counselling This module covers the following topics: Motivation and Inspiration Counselling Opportunities to Counsel Keys to Effective Counselling Guidelines for Counselling Confrontation Process Face-to-Face Counselling Module 04: Managing Talent This module covers the following topics: Definition Benefits Creating a Plan Talent Development within an Organisation Identify employee engagement Managing Talent and Review Talent Module 05: Effective Communication Skills This module covers the following topics: Organisational Communication Improving Organisational Communication Verbal Communication Physical Communication Auditory Communication Emotional Communication Active Listening Module 06: Performance Appraisal Management This module covers the following ttopics Performance Appraisal Performance Measurement Performance Evaluation Tools for Measuring Performance Feedback Provision Module 07: Managing Stress This module covers the following topics: What Is Stress? Stress in an Organisational Context Causes of Occupational Stress A Leadership Challenge Preventive Stress Management in Organisations Dealing with Occupational Stress Module 08: Prioritising and Managing Time This module covers the following topics: Introduction Aspects of Managing Time Prioritising the Workload Overcoming Procrastination Managing Deadlines Managing Time at the Workplace The Pareto Principle and Tips for Managing Time Multitasking Module 09: Employee Relations This module covers the following topics: Introduction to Employee Relations The Dynamics of Employee Relations HRM HRM and Implications for Employee Relations Objectives Employee Involvement Initiatives Module 10: Handling Conflict This module covers the following topics: Definition of Conflict Benefits of Confrontation Prevention of Conflicts Managing Anger Conflict Resolution Techniques Module 11: Employment Law for Line Managers This module covers the following topics: Nature of Employment Law Statutory Employment Rights National Minimum Wage Guarantee Payment Collective Labour Law Understanding Contract of Employment Types of Contract Importance of Employment Contract Definition of an Employee Contents of Contracts Written Statement of an Employment Termination of Contract Employment Tribunal (ET) What is the Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After completing the Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the Bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Bundle Right for You? The package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. From the comfort of your own home, study the package and expand your professional skillset! Requirements The Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. All students must be over the age of 16 and have a passion for learning and literacy. You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the bundle package at your own speed. Career path Studying the bundle is intended to assist you in obtaining the job of your dreams, or even the long-awaited promotion. With the support and guidance of our package, you will learn the important skills and knowledge you need to succeed in your professional life. Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. First Line Management Course - CPD Certified Hard copy certificate - Included

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