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11122 Professional Skills Course (PSC) courses in Nottingham delivered Online

Sports Medicine & Physiotherapy

By Compliance Central

Are you looking to enhance your Sports Medicine & Physiotherapy skills? If yes, then you have come to the right place. Our comprehensive courses on Sports Medicine & Physiotherapy will assist you in producing the best possible outcome by learning the Sports Medicine & Physiotherapy skills. This Sports Medicine & Physiotherapy Bundle Includes Course 01: Sports Medicine Course 02: Physiotherapy So, enrol in our Sports Medicine & Physiotherapy bundle now! Other Benefits Lifetime Access to All Learning Resources An Interactive, Online Course A Product Created By Experts In The Field Self-Paced Instruction And Laptop, Tablet, And Smartphone Compatibility 24/7 Learning Support Free Certificate After Completion Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Sports Medicine Module 01: Sports Medicine Module 02: Careers in Sports Medicine Module 03: Top Ten Common Sports Injuries Module 04: Common Sports Medicines Module 05: Nutrition and Weight Management Module 06: Medical Problems Faced by Athletes Module 07: Sports and Exercise Module 08: Imaging in Sports Medicine Module 09: Performance Enhancement Module 10: The Future of Sports Science Physiotherapy Module 01: Introduction to Physiotherapy Module 02: The Standards for Physiotherapists Module 03: The Physiotherapy Interventions Module 04: Sports Physiotherapy Module 05: Neurological Physiotherapy Module 06: Musculoskeletal Physiotherapy Module 07: Respiratory Physiotherapy Module 08: Paediatric Physiotherapy Module 09: Evidence-Based Physiotherapy (EBP) Module 10: Building a Career as a Physiotherapist Disclaimer: Please note that this course doesn't qualify you as a professional in this field. However, it'll enhance your fundamental knowledge. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sports Medicine & Physiotherapy bundle. Requirements To enrol in this Sports Medicine & Physiotherapy, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Sports Medicine & Physiotherapy. Certificates 2 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate for £10.79 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Sports Medicine & Physiotherapy
Delivered Online On Demand8 hours
£12

Wedding Planner Course

By Compliance Central

Are you looking to enhance your Wedding Planner skills? If yes, then you have come to the right place. Our comprehensive course on Wedding Planner will assist you in producing the best possible outcome by mastering the Wedding Planner skills. The Wedding Planner Course is for those who want to be successful. In the Wedding Planner Course, you will learn the essential knowledge needed to become well versed in Wedding Planner Course. Our Wedding Planner Course starts with the basics of Wedding Planner Course and gradually progresses towards advanced topics. Therefore, each lesson of this Wedding Planner Course is intuitive and easy to understand. Why would you choose the Wedding Planner Course from Compliance Central: Lifetime access to Wedding Planner Course materials Full tutor support is available from Monday to Friday with the Wedding Planner Course Learn Wedding Planner Course skills at your own pace from the comfort of your home Gain a complete understanding of Wedding Planner Course Accessible, informative Wedding Planner Course learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Wedding Planner Course bundle Study Wedding Planner Course in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Wedding Planner Course Improve your chance of gaining in demand skills and better earning potential by completing the Wedding Planner Course Wedding Planner Course Curriculum Topics: Module 01: An Overview of Wedding Industry Module 02: Profession of a Wedding Planner Module 03: Wedding Timelines Module 04: Wedding Budgets Module 05: The Vision, Venue, and Theme Determining Module 06: Food and Beverage and the Wedding Cake Module 07: Music, Photography and Floral Décor Module 08: Wedding Attire Module 09: Setting the Stage: Choosing, Equipping and Decorating Venue Module 10: Wedding Day Details Module 11: Post Wedding Activity and Evaluation Module 12: Starting your Own Wedding Planning Business CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Wedding Planner Course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Wedding Planner Course. It is also great for professionals who are already working in Wedding Planner Course and want to get promoted at work. Requirements To enrol in this Wedding Planner Course, all you need is a basic understanding of the English Language and an internet connection. Career path The Wedding Planner Course will enhance your knowledge and improve your confidence. Wedding Planner: £25,000 to £40,000 per year Event Coordinator: £22,000 to £35,000 per year Venue Manager: £25,000 to £40,000 per year Wedding Consultant: £20,000 to £35,000 per year Event Designer: £25,000 to £45,000 per year Hospitality Manager (specializing in weddings): £30,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Wedding Planner Course
Delivered Online On Demand4 hours
£12

Diploma on Legal Secretary and Office Skills

By Online Training Academy

Are you ready to take your career to the next level? Our Diploma on Legal Secretary and Office Skills is designed to equip you with the comprehensive knowledge and practical skills needed to excel in the dynamic legal field. This program is perfect for those seeking a rewarding career as a legal secretary or paralegal, providing you with the expertise to support legal professionals effectively. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Diploma on Legal Secretary and Office Skills provides learners with comprehensive training to excel in a legal office environment. Students will learn about the various roles and responsibilities within a legal workplace, focusing on ethical conduct and professional behavior. The course covers essential skills such as customer service, telephone handling, and managing meetings, ensuring students can efficiently support legal professionals. Learners will also gain proficiency in data management, record-keeping, proofreading, and editing legal documents. Additionally, the course includes training in professional writing, understanding English law and legal systems, and specific areas of law such as family law, contract law, property law, and wills and probate. By the end of the course, students will be well-equipped with the necessary knowledge and practical skills to perform effectively as legal secretaries. Course Curriculum Module 01: Introduction to Legal Secretary Module 02: The Legal Workplace and Professionals Module 03: Professional Conduct and Ethics of Paralegals Module 04: Customer Service and Telephone Handling Skills Module 05: Meeting Management & Minute Taking Module 06: Data Management and Record-Keeping Module 07: Document Proofreading and Editing Module 08: Professional Writing and Documents Module 09: English Law & Legal Systems Module 10: Family Law and Insurance Practice Module 11: Law of Contract & Law of Tort Module 12: Property Law & Conveyancing Practice Module 13: Wills, Probate, Estate Law Module 14: Other Essential Skills for Secretarial Role Learning Outcomes: Understand the role and duties of a legal secretary. Navigate the legal workplace and engage with professionals. Adhere to paralegal professional conduct and ethics standards. Deliver excellent customer service and manage telephone communications. Efficiently organise meetings and accurately take minutes. Manage data and maintain precise records. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma on Legal Secretary and Office Skills 3:48:56 1: Module 01: Introduction to Legal Secretary 12:29 2: Module 02: The Legal Workplace and Professionals 28:03 3: Module 03: Professional Conduct and Ethics of Paralegals 15:01 4: Module 04: Customer Service and Telephone Handling Skills 13:22 5: Module 05: Meeting Management & Minute Taking 37:43 6: Module 06: Data Management and Record-Keeping 08:37 7: Module 07: Document Proofreading and Editing 12:55 8: Module 08: Professional Writing and Documents 16:41 9: Module 09: English Law & Legal Systems 22:55 10: Module 10: Family Law and Insurance Practice 12:29 11: Module 11: Law of Contract & Law of Tort 15:52 12: Module 12: Property Law & Conveyancing Practice 11:51 13: Module 13: Wills, Probate, Estate Law 07:57 14: Module 14: Other Essential Skills for Secretarial Role 12:01 15: CPD Certificate - Free 01:00 Who is this course for? Aspiring legal secretaries and administrative staff. Individuals seeking a career in law. Office staff needing legal office skills. Professionals transitioning to legal environments. Students interested in legal administrative roles. Career path Legal Secretary Paralegal Assistant Office Administrator in a legal setting Legal Receptionist Document Management Clerk Conveyancing Assistant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma on Legal Secretary and Office Skills
Delivered Online On Demand4 minutes
£12

Paralegal, Legal Secretary and Office Skills with UK Employment Law - CPD Certified

By Online Training Academy

In today's work environment, it is critical to have knowledge of paralegal, legal secretary, and office skills in addition to taking a specific course on UK employment law. Due to their complex nature, legal assistance positions-which paralegals frequently fill-require a deep comprehension of complex legal processes. This extensive Paralegal, Legal Secretary and Office Skills with UK Employment Law course sharpens students' ability to navigate the complexities of UK employment law while also providing them with the fundamental office skills they need. There are many career prospects in the UK for qualified paralegals and legal secretaries due to the increasing complexity of legal systems. People with these competencies typically earn between £25,000 and £35,000 a year, which is indicative of the high value that is put on their expertise. Completing this Paralegal, Legal Secretary and Office Skills with UK Employment Law course gives you a competitive edge in the job market in addition to improving your employability. Beyond the possibility of rich employment opportunities, the benefits include developing a thorough comprehension of legal nuances and guaranteeing a well-rounded skill set for success in the legal field. Key Features: This Paralegal, Legal Secretary and Office Skills with UK Employment Law Course Includes: This Paralegal, Legal Secretary and Office Skills with UK Employment Law is CPD Certified Free Certificate from Reed CIQ Approved Paralegal, Legal Secretary and Office Skills with UK Employment Law Developed by Specialist Lifetime Access Course Curriculum: Paralegal, Legal Secretary and Office Skills with UK Employment Law Course Module 1: Fundamentals of Legal Practice 1.1 Grasping the Paralegal Concept 1.2 Essential Legal Terminology 1.3 Refining Communication Skills for Paralegals 1.4 Adhering to Professional Conduct and Ethics in Paralegal Work Module 2: Legal Frameworks and Areas of Expertise 2.1 Exploring Criminal Law 2.2 Understanding Law of Contract & Tort Law 2.3 Navigating Property Law 2.4 Examining Contract & Business Law 2.5 Practicing Wills, Probate, and Estate Law 2.6 Engaging in Property Law & Conveyancing Practice Module 3: Administrative Proficiency in Legal Environments 3.1 Introduction to the Role of Legal Secretary 3.2 Developing Skills for Effective Administration 3.3 Enhancing Communication Abilities 3.4 Efficient Time Management Strategies 3.5 Utilizing Tools for Combatting Procrastination 3.6 Implementing Conflict Management Techniques Module 4: Essential Aspects of Employment Law 4.1 Grasping the Basics of Employment Law 4.2 Understanding the Legal Aspects of Recruitment 4.3 Analyzing Employment Contracts 4.4 Crafting an Employee Handbook 4.5 Navigating the Disciplinary Procedure Learning Outcomes: Paralegal Foundations: Understand paralegal concepts, key terms, and ethical practices effectively. Legal Framework Mastery: Demonstrate expertise in criminal, contract, property, and business law. Administrative Excellence: Develop legal secretary skills, efficient administration, and conflict management proficiency. Communication Proficiency: Master communication, both written and verbal, crucial for legal settings. Time Management Skills: Efficiently schedule tasks and utilize tools to combat procrastination effectively. Employment Law Understanding: Grasp basics, legal recruitment, contracts, handbooks, and disciplinary procedures in employment law. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 1: Fundamentals of Legal Practice 1:02:42 1: 1.1 Grasping the Paralegal Concept 14:10 2: 1.2 Essential Legal Terminology 10:46 3: 1.3 Refining Communication Skills for Paralegals 22:43 4: 1.4 Adhering to Professional Conduct and Ethics in Paralegal Work 15:03 Module 2: Legal Frameworks and Areas of Expertise 1:38:56 5: 2.1 Exploring Criminal Law 16:31 6: 2.2 Understanding Law of Contract & Tort Law 15:52 7: 2.3 Navigating Property Law 11:50 8: 2.4 Examining Contract & Business Law 34:55 9: 2.5 Practicing Wills, Probate, and Estate Law 07:57 10: 2.6 Engaging in Property Law & Conveyancing Practice 11:51 Module 3: Administrative Proficiency in Legal Environments 54:38 11: 3.1 Introduction to the Role of Legal Secretary 12:29 12: 3.2 Developing Skills for Effective Administration 09:18 13: 3.3 Enhancing Communication Abilities 16:21 14: 3.4 Efficient Time Management Strategies 04:20 15: 3.5 Utilizing Tools for Combatting Procrastination 04:21 16: 3.6 Implementing Conflict Management Techniques 07:49 Module 4: Essential Aspects of Employment Law 1:22:56 17: 4.1 Grasping the Basics of Employment Law 16:17 18: 4.2 Understanding the Legal Aspects of Recruitment 23:35 19: 4.3 Analyzing Employment Contracts 14:06 20: 4.4 Crafting an Employee Handbook 13:03 21: 4.5 Navigating the Disciplinary Procedure 13:55 22: CPD Certificate - Free 01:00 23: Leave A Review 01:00 Who is this course for? This Paralegal, Legal Secretary and Office Skills with UK Employment Law course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Paralegal, Legal Secretary and Office Skills with UK Employment Law. Moreover, this course is ideal for: Aspiring Paralegals and Legal Secretaries Individuals Pursuing Legal Administrative Roles Professionals Aiming to Enhance Legal Communication Skills Those Interested in Employment Law Essentials Individuals Seeking Administrative Excellence in Legal Environments Requirements There are no requirements needed to enrol into this Paralegal, Legal Secretary and Office Skills with UK Employment Law course. We welcome individuals from all backgrounds and levels of experience to enrol into this Paralegal, Legal Secretary and Office Skills with UK Employment Law course. Career path After finishing this Paralegal, Legal Secretary and Office Skills with UK Employment Law course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Paralegal, Legal Secretary and Office Skills with UK Employment Law are: Paralegal Legal Secretary Office Administrator Human Resources Assistant Compliance Officer Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Paralegal, Legal Secretary and Office Skills with UK Employment Law - CPD Certified
Delivered Online On Demand5 minutes
£12

Project Coordinator - Project Coordination and Planning

By Compliance Central

A Project Coordinator plays a vital role in ensuring the successful execution of projects by organising resources, coordinating tasks, and monitoring progress. In the UK, the demand for skilled Project Coordinators is on the rise. The project management industry is projected to grow by 6.1% annually, creating around 20,000 new jobs by 2027. With a median salary of approximately £30,000 per year, Project Coordinators can earn up to £45,000 or more with experience. This industry offers diverse opportunities across sectors, making it an attractive choice for individuals interested in managing projects and driving organisational success. Our Project Coordinator course starts with the basics of Project Coordinator and gradually progresses towards advanced topics. Therefore, each lesson of this Project Coordinator course is intuitive and easy to understand. Why would you choose the Project Coordinator course from Compliance Central: Lifetime access to Project Coordinator course materials Full tutor support is available from Monday to Friday with the Project Coordinator course Learn Project Coordinator skills at your own pace from the comfort of your home Gain a complete understanding of Project Coordinator course Accessible, informative Project Coordinator learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Project Coordinator Study Project Coordinator in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Project Coordinator Course Project Coordinator Curriculum Breakdown of the Project Coordinator Course Course Outline: Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Project Coordinator course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Project Coordinator. It is also great for professionals who are already working in Project Coordinator and want to get promoted at work. Requirements To enrol in this Project Coordinator course, all you need is a basic understanding of the English Language and an internet connection. Career path Project Coordinator: £25,000 to £45,000 per year Project Administrator: £20,000 to £35,000 per year Event Coordinator: £22,000 to £40,000 per year Construction Project Coordinator: £30,000 to £50,000 per year IT Project Coordinator: £28,000 to £45,000 per year Marketing Project Coordinator: £25,000 to £45,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Project Coordinator - Project Coordination and Planning
Delivered Online On Demand8 hours
£12

Sales Development Representative

By Compliance Central

Are you looking to enhance your Sales Development Representative skills? If yes, then you have come to the right place. Our comprehensive course on Sales Development Representative will assist you in producing the best possible outcome by mastering the Sales Development Representative skills. The Sales Development Representative course is for those who want to be successful. In the Sales Development Representative course, you will learn the essential knowledge needed to become well versed in Sales Development Representative. Our Sales Development Representative course starts with the basics of Sales Development Representative and gradually progresses towards advanced topics. Therefore, each lesson of this Sales Development Representative course is intuitive and easy to understand. Why would you choose the Sales Development Representative course from Compliance Central: Lifetime access to Sales Development Representative course materials Full tutor support is available from Monday to Friday with the Sales Development Representative course Learn Sales Development Representative skills at your own pace from the comfort of your home Gain a complete understanding of Sales Development Representative course Accessible, informative Sales Development Representative learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Sales Development Representative bundle Study Sales Development Representative in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Sales Development Representative Course Improve your chance of gaining in demand skills and better earning potential by completing the Sales Development Representative Sales Development Representative Curriculum Breakdown of the Sales Development Representative Course Module 01: An Introduction to Strategic Planning Module 02: Development of a Strategic Plan Module 03: Strategic Planning for Marketing Module 04: Strategic and Marketing Analysis Module 05: Internal Analysis Module 06: External Analysis Module 07: Market Segmentation, Targeting and Positioning Module 08: Approaches to Customer Analysis Module 09: Approaches to Competitor Analysis CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sales Development Representative course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Sales Development Representative. It is also great for professionals who are already working in Sales Development Representative and want to get promoted at work. Requirements To enrol in this Sales Development Representative course, all you need is a basic understanding of the English Language and an internet connection. Career path The Sales Development Representative course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Sales Development Representative. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Sales Development Representative
Delivered Online On Demand3 hours
£12

Conservation Officer

By Compliance Central

Are you looking to enhance your Conservation Officer skills? If yes, then you have come to the right place. Our comprehensive course on Conservation Officer will assist you in producing the best possible outcome by mastering the Conservation Officer skills. The Conservation Officer course is for those who want to be successful. In the Conservation Officer course, you will learn the essential knowledge needed to become well versed in Conservation Officer. Our Conservation Officer course starts with the basics of Conservation Officer and gradually progresses towards advanced topics. Therefore, each lesson of this Conservation Officer course is intuitive and easy to understand. Why would you choose the Conservation Officer course from Compliance Central: Lifetime access to Conservation Officer course materials Full tutor support is available from Monday to Friday with the Conservation Officer course Learn Conservation Officer skills at your own pace from the comfort of your home Gain a complete understanding of Conservation Officer course Accessible, informative Conservation Officer learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Conservation Officer Study Conservation Officer in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Conservation Officer Course Conservation Officer Curriculum Breakdown of the Conservation Officer Course Module 01: The Fundamentals of Conservation Module 02: Introduction to Biodiversity Module 03: Introduction to Ecosystem Module 04: Species and Ecosystems Module 05: Wildlife Conservation Module 06: Ocean Challenges and Solutions Module 07: Conservation Project Planning CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Conservation Officer course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Conservation Officer. It is also great for professionals who are already working in Conservation Officer and want to get promoted at work. Requirements To enrol in this Conservation Officer course, all you need is a basic understanding of the English Language and an internet connection. Career path The Conservation Officer course will enhance your knowledge and improve your confidence. Environmental Consultant: £25,000 to £45,000 per year Wildlife Conservation Officer: £22,000 to £38,000 per year Ecologist: £22,000 to £40,000 per year Sustainability Officer: £25,000 to £45,000 per year Park Ranger: £20,000 to £35,000 per year Nature Reserve Manager: £25,000 to £45,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Conservation Officer
Delivered Online On Demand3 hours
£12

Customer Support Training

By Online Training Academy

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Support Training
Delivered Online On Demand2 hours
£12

Tenant Support in Social Housing Programs

By Online Training Academy

Take on a transformative journey into the heart of social housing with our exclusive workshop on Tenant Support in Social Housing Programs. Imagine a realm where housing is not just about shelter, but a thriving community where tenants are supported, engaged, and empowered. In this course, we unravel the core fundamentals of social housing, delving into the intricate tapestry of tenant selection, financial management, and property maintenance. As we navigate through safety measures and delve into the art of tenant engagement, you'll discover the essential elements that make social housing programs not just spaces to live but communities to thrive in. Explore the nuanced terrain of recognizing and managing offensive behaviours, equipping yourself with the skills to foster a harmonious living environment. Understand the crucial roles played by social workers and housing officers, gaining insights into their responsibilities. Finally, glimpse into the vast career opportunities awaiting those passionate about making a meaningful impact in social housing management. Join us in this journey where housing transcends its conventional boundaries, becoming a catalyst for positive change and community well-being. Key Features: This Tenant Support in Social Housing Programs Course Includes This Tenant Support Course is CPD Certified Free Certificate from Reed CIQ Approved Tenant Support Course Developed by Specialist Lifetime Access Course Curriculum: Tenant Support in Social Housing Programs Module 01: Social Housing Fundamentals Module 02: Tenant Selection and Oversight Module 03: Financial Management in Social Housing Module 04: Safety Measures and Property Maintenance in Social Housing Module 05: Tenant Engagement in Social Housing Module 06: Recognition and Management of Offensive Behaviours Module 07: Responsibilities of Social Workers and Housing Officers Module 08: Career Opportunities in Social Housing Management Learning Outcomes: Tenant Support in Social Housing Programs Master Social Housing Fundamentals, understanding the core principles and structures. Acquire skills in Tenant Selection and Oversight, ensuring efficient housing management. Develop proficiency in Financial Management specific to the dynamics of social housing. Implement Safety Measures and Property Maintenance for a secure and well-maintained environment. Foster Tenant Engagement in Social Housing, creating vibrant and connected communities. Recognize and Manage Offensive Behaviours, maintaining a harmonious social housing atmosphere. CPD 10 CPD hours / points Accredited by CPD Quality Standards Tenant Support in Social Housing Programs 1:41:42 1: Module 01: Social Housing Fundamentals 06:32 2: Module 02: Tenant Selection and Oversight 12:11 3: Module 03: Financial Management in Social Housing 11:14 4: Module 04: Safety Measures and Property Maintenance in Social Housing 13:14 5: Module 05: Tenant Engagement in Social Housing 14:21 6: Module 06: Recognition and Management of Offensive Behaviours 17:53 7: Module 07: Responsibilities of Social Workers and Housing Officers 12:20 8: Module 08: Career Opportunities in Social Housing Management 11:57 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? Tenant Support in Social Housing Programs Housing professionals seeking a comprehensive understanding of social housing dynamics. Tenant support staff looking to enhance their knowledge and effectiveness. Social workers and housing officers interested in refining their roles. Individuals involved in community development and social housing initiatives. Policy makers and advocates dedicated to improving social housing programs. Career path Tenant Support in Social Housing Programs Social Housing Officer - £20K to 30K/year. Housing Support Worker - £18K to 25K/year. Housing Officer - £22K to 35K/year. Community Support Worker - £17K to 28K/year. Tenant Liaison Officer - £20K to 32K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Tenant Support in Social Housing Programs
Delivered Online On Demand1 hour 42 minutes
£12

Introduction to Parapsychology and Paranormal

By Online Training Academy

Unlock the mysteries of the unknown with our comprehensive course on Introduction to Parapsychology and Paranormal. Delve into fascinating realms where science meets the supernatural, exploring a range of intriguing topics that will expand your understanding of the paranormal world. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners explore fascinating topics related to parapsychology and the paranormal. They delve into the mysteries surrounding UFOs and aliens, learning about investigations and different cultural beliefs. They also study astrology and its historical significance. The course examines the placebo effect, exploring how belief can influence health outcomes. Learners explore the concepts of probability and coincidence, gaining insights into how events may seem connected without being so. They investigate physical manifestations and reactions related to paranormal phenomena, and how these can affect people.The course also covers the influence of conscious and subconscious minds on paranormal experiences, and the practice of meditation as a tool for exploring these phenomena. Learners critically analyze theories related to parapsychology, and study the psychology behind claims of psychic fraud, understanding the complexities involved in such phenomena. Course Curriculum Module 01: Introduction to Parapsychology and Paranormal Module 02: Investigating Aliens and UFOs Module 03: The Origin and Legends in Different Cultures Module 04: Astrology Module 05: Placebo Effect Module 06: Probability and Coincidence Module 07: Physical Manifestations and Reactions Module 08: Manifestation on the Conscious & Subconscious Mind Module 09: Meditation Module 10: Exploring the Theories Module 11: The Psychology of Psychic Fraud Learning Outcomes: Understand Parapsychology theories and their relevance in modern society. Analyze cultural perspectives on paranormal phenomena and their historical context. Evaluate the scientific basis behind phenomena like astrology and placebo effects. Examine the psychological and physiological reactions to paranormal experiences. Discuss the ethical implications surrounding psychic phenomena and related practices. Apply meditation techniques to enhance understanding of consciousness and subconsciousness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Parapsychology and Paranormal 1:39:17 1: Module 01: Introduction to Parapsychology and Paranormal 07:44 2: Module 02: Investigating Aliens and UFOs 11:06 3: Module 03: The Origin and Legends in Different Cultures 08:04 4: Module 04: Astrology 06:50 5: Module 05: Placebo Effect 10:02 6: Module 06: Probability and Coincidence 09:54 7: Module 07: Physical Manifestations and Reactions 05:13 8: Module 08: Manifestation on the Conscious & Subconscious Mind 09:37 9: Module 09: Meditation 10:56 10: Module 10: Exploring the Theories 13:08 11: Module 11: The Psychology of Psychic Fraud 05:43 12: CPD Certificate - Free 01:00 Who is this course for? Individuals curious about paranormal phenomena and its scientific explanations. Students of psychology and sociology interested in unconventional human experiences. Researchers exploring cultural beliefs and their impact on paranormal studies. Those seeking to understand the intersection of psychology and metaphysics. Enthusiasts of meditation and its applications in paranormal exploration. Career path Paranormal Researcher Cultural Anthropologist Astrologer Ethical Psychologist Meditation Instructor Psychological Researcher Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Parapsychology and Paranormal
Delivered Online On Demand1 hour 42 minutes
£12