11419 Professional Skills Course (PSC) courses in Liverpool delivered Online

Learn the basics of piping, icing, frosting and lettering with this entry-level, fast-track Diploma in Cake Baking and Decorating. Designed with the home baker and aspiring professionals in mind, this online course is delivered by industry experts through video tutorials, exercises that put your new knowledge into practice, PDF handouts and recommended reading. You will benefit from step-by-step instructions introducing new techniques and recipes. The Diploma in Cake Baking and Decorating covers everything you need to get started with baking and decorating beautiful, delicious baked goods. You will gain skills in specific cake decoration techniques, as well as learning how to decorate cakes for specific occasions, including birthday cakes, wedding cakes and cakes for baby showers. Whether you want to improve your home baking skills or accelerate your professional baking career, this is the course for you. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Diploma in Cake Baking and Decorating is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Explore the intricate web of global interactions with our comprehensive course, "Understanding International Relations." Whether you're a seasoned professional or a curious beginner, this course offers a deep dive into the complexities that shape our world today. Here's what you'll discover: Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course on Understanding International Relations, learners explore various aspects that shape global politics and interactions among countries. They delve into historical contexts to understand how past events influence present-day international affairs. The course introduces different theories like Realism, Liberalism, Marxism, and Constructivism, offering insights into how these perspectives explain the behaviors of nations and international systems. Students examine the key actors involved in international relations, including states, international organizations, and non-state actors, and analyze their roles and impacts. They gain an understanding of the complexities of war and its implications on global stability and security. The course also covers international organizations, exploring their functions and contributions to global governance. Additionally, learners study international political economy, focusing on how economic factors shape diplomatic relations and global policies. Recent issues in international relations are also discussed, providing insights into contemporary global challenges and their significance on a global scale. Course Curriculum Module 01: Historical Context Module 02: Theories in International Relations I Realism and Liberalism Module 03: Theories in International Relations II The Marxist, The Constructivist and The Module 04: Actors in International Relations Module 05: Understanding International Relations Module 06: War Module 07: International Organisations Module 08: International Political Economy Module 09: Recent Issues in International Relations Learning Outcomes: Analyse historical events shaping global politics in historical context. Compare and contrast realism and liberalism theories in international relations. Evaluate Marxist and Constructivist perspectives in global political analysis. Identify key actors influencing international relations dynamics. Explain theories and concepts underlying international political economy. Assess recent issues impacting contemporary international relations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students interested in global politics and diplomatic relations. Individuals pursuing careers in international organisations or diplomacy. Scholars aiming to understand global conflicts and peace-building efforts. Professionals in governmental or non-governmental international relations roles. Anyone curious about the economic dimensions of global diplomacy. Career path Diplomatic Officer International Relations Researcher Policy Analyst Foreign Affairs Consultant International Development Officer Trade Policy Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout. With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum. The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries. Key Features: CPD Certified Customer Service Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology Learning Outcomes: Master customer service fundamentals for enhanced client interactions and satisfaction. Hone communication skills to convey information effectively and build rapport. Cultivate strong relationships with customers to foster loyalty and trust. Identify and develop the ideal personality traits for exceptional service provision. Learn strategies to effectively address and resolve customer complaints and concerns. Harness technology to deliver seamless and efficient customer service experiences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for: Customer service professionals seeking skill enhancement. Retail and hospitality staff aiming to improve customer interactions. Call center representatives looking to refine communication techniques. Individuals transitioning to customer service roles for the first time. Business owners or managers wanting to elevate team's service standards. Requirements There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course. Career path After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are: Customer Service Representative - £18K to 25K/year Retail Sales Associate - £17K to 23K/year Call Centre Operator - £18K to 26K/year Hospitality Assistant - £16K to 22K/year Client Support Specialist - £20K to 28K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to step into the dynamic world of event management and take your career to new heights? Our comprehensive Level 7 Event Management course is designed to equip you with the essential skills and knowledge needed to thrive in this fast-paced industry. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Level 7 Event Management course, learners will gain comprehensive knowledge and skills essential for organizing successful events. They will understand the intricacies of event planning from start to finish, including invitation strategies and the critical steps involved in planning. The role of event planners will be explored, focusing on decision-making under pressure and maintaining personal effectiveness. Learners will also delve into managing food and beverage operations, ensuring food safety and hygiene standards are met in catering. The course covers crucial aspects like event security, effective event marketing, and creating appealing event decorations. Furthermore, learners will grasp the importance of effective communication in event management and learn methods for handling cleaning and waste disposal during and after events. Overall, this curriculum equips learners with the expertise needed to handle various aspects of event management professionally and efficiently. Course Curriculum Module 01: Invitation to the Event Module 02: Steps to Plan an Event Module 03: Role of an Event Planner Module 04: Personal Level Decision making Under Stress Module 05: Management of Food and Beverage Operations Module 06: Food Safety in Catering Module 07: Food Safety and Hygiene Module 08: Events and Clients Module 09: Event Security Module 10: Event Marketing Module 11: Event Decorations Module 12: Event Classification Module 13: Effective Communication Module 14: Cleaning and Waste Disposal Module 15: Catering at Events Learning Outcomes: Understand event planning fundamentals and invitation protocols. Apply stress management techniques in event decision-making processes. Demonstrate knowledge of food and beverage operations management. Implement food safety and hygiene practices in catering settings. Develop effective event marketing strategies and client management skills. Execute event security measures and manage event decorations effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in event management roles. Event planners seeking to enhance their operational skills. Catering professionals interested in expanding their career opportunities. Marketing professionals aiming to specialize in event promotion. Security personnel looking to transition into event security management. Career path Event Coordinator Event Manager Catering Manager Marketing Executive (Events) Security Manager Food and Beverage Supervisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Step into a world where empathy meets expertise, and every interaction is a step towards transforming lives. Explore the intricate landscape of substance misuse and outreach work through a meticulously crafted curriculum that delves deep into the heart of human experiences. Unravel the complexities of substance abuse and the myriad factors driving individuals towards these patterns. From the biological to the societal, every facet is illuminated, equipping you with profound insights to guide your journey towards effective intervention. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Dive into the physiological and psychological impacts of substance misuse, understanding the intricate dance between mind and body. Grasp the nuances of implementing policies and strategies, wielding knowledge as your most potent tool. Navigate through treatment scenarios with finesse, addressing the unique needs of diverse demographics, including vulnerable groups like children. Empower yourself with a comprehensive understanding of pharmacological interventions, sculpting a path towards holistic care. Embark on a voyage where prevention and awareness stand as stalwart guardians against the tide of addiction, shaping communities with resilience and resolve. Elevate your capabilities across all realms of social work, carving out a niche where compassion meets competence. Embrace a future where every decision is steeped in wisdom, and every action is a testament to your dedication to the betterment of society. Course Curriculum Module 01: Substance Misuse and Outreach Worker Module 02: Substances: Drugs, Alcohol and Others Module 03: Abuses of Substance Misuse Module 04: Why People Use Drug and Alcohol? Module 05: The Nature of Substance Misuse: Biological, Psychological and Social Perspectives Module 06: Understand Possible Causes of Substance and Drug Abuse Module 07: Implementing Substance Use Policy Module 08: Effects of Drugs on the Body and Mind Module 09: Specific Treatment Situations Module 10: Substance Misusers: Children Module 11: Risk Factors Module 12: Pharmacological Agents Used in the Management of Substance Misuse Problems Module 13: Planning and Implementing a Practice Improvement Subject Module 14: Prevention and Awareness Module 15: Substance Use Capabilities Across All Level of Social Work Module 16: Career Consultancy Learning Outcomes: Identify types of substances and their effects on individuals. Analyze reasons behind substance abuse from biological, social perspectives. Implement substance use policies in relevant organizational settings effectively. Understand pharmacological agents for managing substance misuse problems. Plan and implement practices to improve substance misuse interventions. Enhance prevention and awareness strategies regarding substance misuse. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Social workers seeking expertise in substance misuse outreach. Healthcare professionals aiming to specialize in substance misuse support. Individuals interested in understanding substance misuse and its complexities. Educators looking to enhance their knowledge of substance misuse issues. Community workers striving to address substance misuse challenges effectively. Career path Substance Misuse Outreach Worker Addiction Counsellor Substance Misuse Support Worker Youth Substance Misuse Worker Substance Misuse Educator Community Outreach Coordinator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to master the art of persuasive communication? Our Advanced Copywriting Strategies Online Course equips you with the essential skills needed to craft compelling content across various media platforms. From captivating headlines to engaging online copy, this course provides a comprehensive guide to elevate your copywriting prowess to the next level. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners will embark on a journey to explore the intricacies of advanced copywriting techniques. Starting with the fundamentals, they will delve into the nuances of persuasive language and audience engagement. Throughout the modules, learners will discover how to craft captivating headlines, attention-grabbing advertisements, and impactful copy for both print and online media. With expert guidance, participants will refine their copywriting skills to create content that resonates with target audiences across diverse platforms. Course Curriculum: Module 01: Introduction to Copywriting Module 02: Basics of Copywriting Module 03: Essential Copywriting Skills Module 04: How to Write Better Copy Module 05: Eye-Catching Headlines Module 06: Attention-Grabbing Advertisements Module 07: Press Related Copywriting Module 08: Copywriting for Mainstream Media Module 09: Print Media Copywriting Module 10: Online Copywriting Module 11: Copywriting for Other Media Module 12: Final Tips Learning Outcomes: Develop advanced proficiency in copywriting techniques. Craft compelling headlines and advertisements that capture attention. Create persuasive copy tailored for diverse media channels. Employ strategic language to evoke desired audience responses. Enhance storytelling abilities to engage and influence readers effectively. Apply advanced copywriting principles to achieve marketing objectives and drive conversions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Marketing professionals seeking to enhance their copywriting skills. Content creators aiming to produce more impactful and persuasive content. Business owners looking to improve their marketing communication strategies. Freelance writers interested in expanding their copywriting repertoire. Students pursuing marketing, advertising, or communications-related degrees. Career path Copywriter Content Strategist Marketing Consultant Brand Manager Digital Marketing Specialist Advertising Copy Director Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's dynamic real estate landscape, mastering Property Block Management is paramount for success. This Property Block Management course offers a comprehensive understanding of property management principles, covering modules on responsibilities, leasing processes, marketing strategies, and regulatory compliance. With the UK's booming property sector, job opportunities abound, with an average annual salary of £35,000. Learning Property Block Management not only opens doors to lucrative careers but also equips individuals with valuable skills for navigating the complexities of property management. From tenant retention strategies to adaptation in the ever-evolving market, this course provides a competitive edge. Enroll today to gain indispensable knowledge and excel in the thriving property management sector. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Property Management Overview Module 02: Responsibilities of Property Managers Module 03: Property Listing and Marketing Strategies Module 04: Tenancy Agreement and the Leasing Process Module 05: Effective Property Management Procedures Module 06: Valuation Methods in Property Module 07: Sales Strategies and Buyer Acquisition Module 08: Tenant Retention Strategies Module 09: Regulatory Compliance in Property Management Module 10: Adaptations in the UK Property Market: Opportunities for Growth Learning Outcomes: Master property listing and marketing strategies for optimal visibility. Understand the intricacies of the letting process and tenancy agreements. Develop expertise in the valuation process to make informed property decisions. Navigate regulations effectively, ensuring compliance and risk mitigation. Explore long-term tenant retention strategies to enhance property profitability. Capitalize on market changes by identifying opportunities in the UK property sector. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Property Block Management Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Property Block Management Course is ideal for: Aspiring property managers seeking comprehensive industry knowledge. Individuals looking to enhance their skills in property management. Real estate professionals aiming to expand their expertise. Entrepreneurs interested in property investment and management. Anyone keen on navigating the dynamic UK property market with confidence. Requirements Learners do not require any prior qualifications to enrol on this Property Block Management Course. You just need to have an interest in Property Block Management Course. Career path After completing this Property Block Management Course you will have a variety of careers to choose from. The following job sectors of Property Block Management Course are: Property Manager - £25K to 40K/year. Real Estate Agent - £18K to 50K/year. Property Valuer - £20K to 45K/year. Letting Agent - £18K to 35K/year. Compliance Officer - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Enrolling in a Child Protection and Safeguarding Officer Course is crucial in today's world, where safeguarding children's welfare has become paramount. Learning about child protection and safeguarding equips you with the skills to identify and respond to signs of abuse and maltreatment, ensuring children's safety in various settings, such as education and sports. This Child Protection and Safeguarding course is essential as it provides comprehensive knowledge on how to report abuse and share information about safeguarding concerns effectively. Understanding child protection in the UK context is particularly valuable for professionals in the region. This skill not only enhances your daily interactions by making you more vigilant and responsive but also boosts your professional career prospects. In the UK, there is a growing demand for safeguarding officers, with job opportunities increasing by 12% annually. Completing this course can significantly enhance your employability, with potential salaries ranging from £25,000 to £45,000 per year. As the importance of child protection and safeguarding continues to rise, this sector is expanding rapidly, making this course a wise investment for a rewarding career dedicated to protecting children's welfare. Key Features: CPD Certified Child Protection and Safeguarding Officer Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Child Protection and Safeguarding Basics Module 02: Child Protection In the UK Module 03: Respond to Child Abuses Module 04: Sharing Information about Any Safeguarding Concerns Module 05: Report Abuse Module 06: Maltreatment of Children Module 07: Child Protection in Education System Module 08: Allegations Against Staff Module 09: Child Protection in Sport & Active Leisure Learning Outcomes: Identify signs of child abuse and respond appropriately to protect children. Understand the legal framework surrounding child protection in the UK. Effectively share information about safeguarding concerns within legal boundaries. Demonstrate the ability to report child abuse in adherence to guidelines. Analyze and address instances of maltreatment to safeguard children effectively. Navigate the education system and handle allegations against staff with competence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Child Protection and Safeguarding Officer course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Child Protection and Safeguarding Officer. Moreover, this course is ideal for: Educators and school staff Sports and active leisure professionals Social workers and child welfare professionals Parents and caregivers Law enforcement personnel Requirements There are no requirements needed to enrol into this Child Protection and Safeguarding Officer course. We welcome individuals from all backgrounds and levels of experience to enrol into this Child Protection and Safeguarding Officer course. Career path After finishing this Child Protection and Safeguarding Officer course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Child Protection and Safeguarding Officer are: Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.