10549 Professional Skills Course (PSC) courses in Liverpool delivered On Demand

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Coffee lovers, welcome to your next obsession. The Ultimate Barista Mastery Course is designed for those who find joy in the aroma of freshly ground beans and the rhythm of a well-pulled espresso shot. Whether you're an aspiring home barista, a café professional polishing your technique, or someone who just appreciates a proper flat white, this course delivers the essential knowledge you need to understand the art—and science—behind a perfect brew. Through engaging content, you'll explore everything from bean origins and roasting profiles to the finer details of espresso extraction, milk texturing, flavour balance, and café culture etiquette. You'll also dive into the barista’s toolbox: grinders, espresso machines, tampers, and more—because the details matter. With a splash of humour and a crema of professionalism, this course ensures you learn with style, substance, and a strong dose of caffeine know-how. Key Features The Ultimate Barista Mastery course includes the following offers: CPD Quality Standards Accredited Ultimate Barista Mastery Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Ultimate Barista Mastery. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Ultimate Barista Mastery course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 01: Introduction To Barista Module 02: Know Your Coffee Beans Module 03: The Espresso Machine Module 04: Grinding, Dosing And Tamping Module 05: Milk Frothing Module 06: The Classic Coffees Module 07: Mastering Latte Art Module 08: Working As A Professional Barista Why This Online Course is Better for You: Unlike traditional classroom settings, our online Ultimate Barista Mastery course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Ultimate Barista Mastery course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Ultimate Barista Mastery course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Ultimate Barista Mastery course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our Ultimate Barista Mastery course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Understanding criminal intelligence and counterterrorism isn't just for agents in films—it’s a critical field with growing global relevance. This course offers a deep dive into the mechanisms that underpin intelligence gathering, threat analysis, and terrorism prevention strategies. From the psychology behind radicalisation to the structure of international crime networks, you’ll gain valuable insight into the complexities of modern threats and how professionals assess and respond to them. The curriculum guides learners through analytical techniques used by professionals to evaluate data, assess risk, and monitor criminal behaviour. It explores the interplay between intelligence services, law enforcement, and policy-making, highlighting how information is transformed into actionable insight. Whether you're pursuing a career in intelligence analysis or simply keen to understand the frameworks that shape global security, this course delivers the knowledge you need—presented with clarity, structure, and just the right dose of intellectual intrigue. What you will discover are the following: Analysis of criminal intelligence. Skills and Competencies for a Criminal Intelligence Analyst. Understanding the psychology of crime. Research techniques for analysing crimes. Making Decisions in the Analysis of Criminal Intelligence. Policing With Intelligence. Analysis of criminal intelligence and counterterrorism. Criminal Intelligence Analysis Technology. English and Welsh criminal justice systems. Our Criminal Intelligence & Counterterrorism Analysis course is endorsed by the Quality Licence Scheme, ensuring your newly-acquired skills will enhance your professional development. This course is also accredited by CPD to you as proof of your achievement. Why People Enrol this Course From One Education: Eligibility for an Endorsed certificate upon successful completion of the course Learning materials of our course contains engaging voiceover and visual elements for your comfort Get 24/7 access to all course content for a full year Complete the course at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Efficient assessments and instant results upon completion of our course Course Curriculum: Module 01: Introduction Module 02: Criminal Intelligence Analysis Module 03: Criminal Intelligence Analyst - Skills and Competencies Module 04: Understanding Criminal Psychology Module 05: Research Methods in Crime Analysis Module 06: Decision Making in Criminal Intelligence Analysis Module 07: Intelligence-Led Policing Module 08: Counterterrorism and Criminal Intelligence Analysis Module 09: Technology in Criminal Intelligence Analysis Module 10: The Criminal Justice System in England and Wales How is the Course assessed? To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £109 International: £109 + £10 (postal charge) = £119 CPD Accredited Certification from One Education After successfully completing this course, you will qualify for the CPD accredited certificate from One Education, as proof of your continued professional development. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This training is ideal for the following: You are interested in criminal behaviour and criminology. You are an expert in either crime or psychology. Your career is progressing at a job that involves psychology or criminal justice. Threat analysts in the industry, such as experts in physical threats or cyber threat intelligence Those who are interested in intelligence, the intelligence community, or intelligence analysis. Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and to be over the age of 16. Career path You can explore popular and in-demand careers associated with this course after completing it. Some job fields you can look into are: Criminal Intelligence Analyst Criminal Reporting Analyst Intelligence Development Officer Analysis and Research Officer The national average salary for a Criminal Intelligence & Counterterrorism Analysis job ranges from £37,000 to £47,000 in the United Kingdom.

In today’s increasingly digital workplace, ensuring your computer workstation is set up safely isn’t just good practice—it’s essential for wellbeing and productivity. This Computer Workstation Safety Training Course guides you through all the vital elements of creating an ergonomic and secure workspace. From correct chair positioning to screen height adjustments, this course helps reduce the risk of discomfort and repetitive strain injuries, making long hours at the desk far more manageable. Designed with clarity and precision, the course delivers essential knowledge to identify potential hazards linked to computer use, such as poor posture, glare, and inadequate breaks. It offers practical advice on optimising your environment to maintain focus and reduce fatigue. Whether you’re a home worker or office-based, this training equips you with the insights to keep your workstation safe, comfortable, and conducive to effective work—all without the need for face-to-face sessions. It’s the perfect way to bring safer working habits into your daily routine with a professional yet approachable touch. Key Features The Computer Workstation Safety Training course includes the following offers: CPD Quality Standards Accredited Computer Workstation Safety Training Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Computer Workstation Safety Training. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Computer Workstation Safety Training course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1 Introduction To Computer Workstation Safety Module 2 Ergonomics In Computer Workstation Module 3 Preventing Repetitive Strain Injuries (RSI) Module 4 Preventing Eye Injuries Module 5 Posture And Movement Module 6 Stretching And Relaxation Techniques Module 7 Digital Security Why This Online Course is Better for You: Unlike traditional classroom settings, our online Computer Workstation Safety Training course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Computer Workstation Safety Training course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Computer Workstation Safety Training course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Computer Workstation Safety Training course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Politics isn’t just the business of Parliament—it’s the business of everyone. Our Exploring the UK Politics Course gives you a sharp and insightful look at how British politics functions, from party systems and voting behaviour to the role of institutions like the House of Commons and the Prime Minister’s Office. Whether you're mildly curious or seriously invested in UK affairs, this course sheds light on the inner workings of political processes that shape daily life. With a tone that’s informative but never stuffy, the course avoids heavy jargon and gets straight to the point. You’ll gain a clear grasp of the major political players, policies, and debates—without needing a PhD or a Westminster postcode. If you've ever wondered how decisions get made, why policies change, or who really pulls the strings in British politics, this is where you’ll find the answers. All content is delivered online, so you can explore the subject from anywhere—no voting booth required. Key Features The Exploring the UK Politics course includes the following offers: CPD Quality Standards Accredited Exploring the UK Politics Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Exploring the UK Politics. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Exploring the UK Politics course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 01: Overview Of UK Politics Module 02: Concept Of Democracy Module 03: Electoral Systems Module 04: Political Parties In UK_s Representative Democracy Module 05: Pressure Groups In The UK Module 06: The European Union Why This Online Course is Better for You: Unlike traditional classroom settings, our online Exploring the UK Politics course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Exploring the UK Politics course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Exploring the UK Politics course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Exploring the UK Politics course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our Exploring the UK Politics course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Master the art of negotiation and transform your professional and personal interactions with our comprehensive Negotiation Skills Professional Diploma. Designed for individuals seeking to enhance their ability to negotiate effectively in various settings, this course will provide you with the essential skills and strategies to succeed. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course on negotiation skills, learners will gain essential abilities to prepare effectively for negotiations, laying a strong foundation for success. They will understand the core principles of negotiation, including how to find mutual benefits and create win-win outcomes. The course will also teach strategies to handle challenging issues and difficult negotiators. Participants will learn techniques for negotiating in various settings beyond the boardroom, and how to represent others in negotiations. Additionally, the course will guide learners through the critical phases of bargaining and closing deals, ensuring they can secure the best possible agreements. By the end of the course, learners will be equipped with practical skills and confidence to navigate any negotiation scenario professionally and effectively. Course Curriculum Module 01: Getting Prepared Module 02: Laying the Groundwork Module 03: Understanding Negotiation Module 04: About Mutual Gain Module 05: Dealing with Difficult Issues Module 06: Negotiating Outside the Boardroom Module 07: Negotiating on Behalf of Someone Else Module 08: Phase Two - Bargaining Module 09: Phase Three - Closing Learning Outcomes: Develop strategic preparation techniques for effective negotiation scenarios. Master foundational groundwork for successful negotiation engagements. Grasp key principles of negotiation dynamics and strategies. Foster mutual gain through collaborative negotiation tactics. Address and resolve difficult negotiation issues effectively. Navigate negotiations beyond the boardroom setting confidently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business managers seeking enhanced negotiation capabilities. Team leaders aiming to improve negotiation outcomes. Sales professionals looking to close better deals. Entrepreneurs negotiating with partners and stakeholders. Consultants representing clients in various negotiations. Career path Corporate Negotiator Sales Manager Business Development Manager Procurement Specialist Contract Manager Mediation Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Introducing our Project Management Mastery Course - your ultimate guide to becoming a world-class Project Manager. Whether you're a seasoned professional looking to refine your skills or a newcomer eager to break into the field, this course is designed to transform your approach to project management. According to Reed a Project Manager can earn from £45,000 to £55,000 in a year depending on qualification, experience, location and other factors. There is a high demand for skilled project managers in the UK. The project management field is expected to grow significantly, with an estimated need for 87.7 million professionals by 2027. Don't miss out on the opportunity to become a certified Project Manager. Enrol now and take the first step towards a more successful, fulfilling career. Transform your career, lead with confidence, and make an impact. The future of project management starts with you. Key Features: CPDQS Level 3 Diploma project management course Free Certificate from Reed CIQ Approved project management course Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Project Management course is a smart investment in your professional future. Our Project Management course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Project Management course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Project Management course is the key to unlocking your potential and advancing your professional journey. Course Curriculum of CPDQS Level 3 Diploma in Project Management Module 01: The Fundamentals of Project Management Module 02: Project Landscapes Module 03: How to Get Started for a Successful Project Module 04: SMART Goals Module 05: Managing Stakeholders Effectively Module 06: Starting off with Project Planning Module 07: Project Planning Tools Module 08: Budget Management and Procurement Module 09: Risk Identification and Management Module 10: Running a Successful Project Module 11: Closing a Project Learning Outcomes: After completing this project management you will be able to: Understand the core principles of project management and their applications. Recognise different project environments and their specific challenges with your project management skills. Initiate projects effectively for successful outcomes. Set and apply SMART goals for project management success. Engage and manage stakeholders efficiently. Plan projects using effective methodologies and tools. Accreditation All of our courses are fully accredited, including this Project Management Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Project Management. Certification Once you've successfully completed your Project Management Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Project Management Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 3 Diploma in Project Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Project Management. Moreover, this course is ideal for: Aspiring project managers seeking foundational knowledge. Team leaders wanting to enhance project management skills. Business professionals managing projects. Individuals interested in career change to project management. Recent graduates aiming to enter project management field. Requirements There are no requirements needed to enrol into this Level 3 Diploma in Project Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Level 3 Diploma in Project Management course. Career path After finishing this Level 3 Diploma in Project Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Project Management are: Project Manager Project Coordinator Project Administrator Assistant Project Manager Junior Project Manager Project Support Officer Certificates CPD Accredited Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Start Your Career with a CPD QS Certified Level 3 Diploma in Health & Social Care! This Level 3 Diploma in Health & Social Care course is suitable for aspirant nurses, paramedics, healthcare assistants, or social workers. Our CPD QS Certified Level 3 Diploma in Health & Social Care can help you achieve your dreams. In the UK, right now, there are around 152,000 vacancies in the social care sector. This means there is a high demand for trained professionals. Working in Health & Social Care can be financially rewarding too. According to Reed, a Social Care Practitioner can earn between £35,000 and £40,000 a year, depending on their qualifications, experience, and location. Our Health & Social Care course will teach you the basics and important principles of Health & Social Care. You will learn about the rights and responsibilities of a Health & Social Care worker. The course also covers the legal, professional standards, and ethical aspects of Health & Social Care. Key Features This Health & Social Care course comes with: CPD QS Certified Health & Social Care Course Level 3 Diploma Free Certificate Developed by Specialist Lifetime Access Why Choose Our Course? The Health & Social Care Course, developed following the guidelines of Skills for Care, Health Education England, and NHS, consists of a set of agreed-upon standard modules that outline the knowledge, skills, and behaviours expected of specific job roles in the health and social care sectors. Choosing our Health & Social Care course is a smart investment in your professional future. Designed by industry professionals, our Health & Social Care course stays ahead of trends, offering the most current and relevant content. Course Curriculum Health & Social Care Module 01: Introduction to Health & Social Care Module 02: Communication and Its Relevance Module 03: Rights and Responsibilities as a Health & Social Care Worker Module 04: Role as A Caregiver and Health & Social Care Professional Module 05: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health & Social Care Work Module 07: Safeguarding Vulnerable Adults Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health & Social Care Learning Outcomes: Understand foundational concepts in Health & Social Care. Communicate effectively within Health & Social Care environments. Recognize rights and responsibilities in Health & Social Care roles. Promote equality and diversity in Health Care settings. Implement key principles and policies in Health Care. Manage risks and ensure safety in Health & Social Care. Certification After completing this Level 3 Diploma in Health & Social Care course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Level 3 Diploma in Health & Social Care course is accessible to anyone eager to learn more about this topic. Moreover, this course is ideal for: Aspiring Health & Social Care workers. Individuals new to Health & Social Care. Those interested in caregiving roles. People aiming to support vulnerable adults. Career path After finishing this Health & Social Care course you will have multiple job opportunities waiting for you. Some of the following Job sectors are: Caregiver Healthcare assistant Support worker Care coordinator Community care worker Safeguarding officer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Enrolling in a Social Housing Management Training Course is crucial in today's world, especially with the growing demand for affordable housing. Learning the ins and outs of social housing, from tenant selection and management to handling anti-social behaviors, equips you with the skills necessary to make a positive impact in communities. This training is essential for anyone looking to pursue a career in social housing management, as it prepares you to manage rental incomes, maintain safety and security, and engage with residents effectively. With a solid foundation in social housing, you'll open up numerous job opportunities in the UK, where social housing managers can earn an average salary of £30,000 to £40,000 per year. The social housing sector is expanding, with a projected growth of 3-5% annually, reflecting the increasing need for professionals in this field. By completing this Social Housing Management Training course, you'll gain valuable skills that not only enhance your professional career but also contribute to improving living conditions and community well-being. Join this growing sector and make a difference with your expertise in social housing. Key Features: CPD Certified Social Housing Management Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Social Housing Module 02: Tenant Selection and Tenant Management Module 03: Resident Involvement in Social Housing Module 04: Managing Rental Income and Arrears Module 05: Dealing with Anti-Social Behaviours Module 06: Maintenance, Safety, and Security of Social Housing Module 07: Career Prospects of a Social Housing Manager Learning Outcomes: Understand the fundamentals of social housing management and its key principles. Learn effective tenant selection processes and tenant management strategies. Explore methods for resident involvement in social housing operations. Gain skills in managing rental income and addressing arrears. Develop strategies for dealing with anti-social behaviours in social housing. Ensure maintenance, safety, and security of social housing properties. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Social Housing Management Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Social Housing Management Training. Moreover, this course is ideal for: Aspiring social housing managers. Current housing officers seeking advancement. Local government employees. Community housing workers. Social service coordinators. Requirements There are no requirements needed to enrol into this Social Housing Management Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Social Housing Management Training course. Career path After finishing this Social Housing Management Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Social Housing Management Training are: Social Housing Manager Tenant Liaison Officer Housing Officer Community Housing Worker Rental Income Manager Maintenance Coordinator in Social Housing Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you passionate about fostering inclusive communities and promoting equality? Elevate your career with our comprehensive Social Inclusion Officer Training course! Designed for aspiring professionals and those seeking to make a significant impact in their communities, this course equips you with the knowledge and skills to champion social inclusion and drive positive change. Key Features: CPD Certified Developed by Specialist Lifetime Access The Social Inclusion Officer Training course helps learners understand the importance of including everyone in society, regardless of their background. Participants will learn about effective communication techniques and how to promote social inclusion. They will explore the connections between social inclusion, mental health, and social mobility, understanding how to support individuals in overcoming barriers. The course also covers strategies for creating policies that promote inclusivity. By the end of the training, learners will be equipped with the knowledge and skills to work as Social Inclusion Officers, helping to create a more inclusive and fair society for all. Course Curriculum Module 01: Introduction to the Course Module 02: An Introduction to Social Inclusion Module 03: The Nature of Communication Module 04: The Promotion of Social Inclusion Module 05: Social Inclusion and Mental Health Module 06: Social Inclusion and Social Mobility Module 07: Policy Suggestions and Recommendations Module 08: Social Inclusion Officer Learning Outcomes: Understand the fundamentals of social inclusion principles and practices. Identify key communication techniques for promoting social inclusion. Explore the relationship between social inclusion and mental health. Assess the impact of social mobility on social inclusion. Formulate policy recommendations to enhance social inclusion. Define the role and responsibilities of a Social Inclusion Officer. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in social inclusion roles. Community workers aiming to enhance inclusivity. Social workers focusing on mental health. Policy makers seeking to improve social mobility. Educators promoting inclusive practices. Career path Social Inclusion Officer Community Development Worker Mental Health Support Worker Social Policy Advisor Equality and Diversity Officer Inclusion and Wellbeing Coordinator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.