<p dir="ltr" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><img src="https://images.cademy.co.uk/4239b1dd-c4cf-417e-b056-eb2426458c55/cb4d43f4-6675-4c42-9ef6-d839a9a46c2d/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">Sustainable Excellence</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong>develops the essential skills and behaviours we need to thrive in our hyper-connected, fast-paced working world. We teach people how to work smarter, creating high quality work in a shorter space of time. &nbsp;</span></p><p dir="ltr" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(60, 64, 67); box-sizing: border-box;" fr-original-style="color:#3C4043;">The objective of <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sustainable Excellence</strong> is to boost productivity and performance whilst reducing stress, anxiety and burnout.</span></p><p dir="ltr" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(60, 64, 67); box-sizing: border-box;" fr-original-style="color:#3C4043;"></span><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color:#101840;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">4and20Million</strong> are the premier human skills training partner for professional services organisations including Deloitte, KPMG, BDO and EY.</em></span><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style="color:#101840;"><em fr-original-style="" style="box-sizing: border-box;">&nbsp;</em></span></p>


Sustainable Excellence
develops the essential skills and behaviours we need to thrive in our hyper-connected, fast-paced working world. We teach people how to work smarter, creating high quality work in a shorter space of time.
The objective of Sustainable Excellence is to boost productivity and performance whilst reducing stress, anxiety and burnout.
4and20Million are the premier human skills training partner for professional services organisations including Deloitte, KPMG, BDO and EY. 

4and20Million.

Time Management

Productivity

Focus Mastery

Personal Productivity

4and20Million run Sustainable Excellence, a course designed to help people unlock their productivity, without resorting to longer hours and unnecessary stress. For full details, further information and learning more about how to boost your career prospects, please contact: 

dan@4and20million.com
alex@4and20million.com 

Sustainable Excellence

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>The modern buyer is more knowledgeable and savvier than ever before. By taking a collaborative approach with the buyer and developing solutions, instead of relying on outdated sales tactics, professional sellers can create real value for clients and subsequently close more deals. Learn the solution selling method, and find out how to shift the emphasis from product features to the customer. By understanding how to implement the solution-selling methodology, you can create natural and pressure-less sales interactions that accelerate revenue growth and improve customer loyalty</p>
<p>
							
							</p><div>
						
					</div>

Overview



 
The modern buyer is more knowledgeable and savvier than ever before. By taking a collaborative approach with the buyer and developing solutions, instead of relying on outdated sales tactics, professional sellers can create real value for clients and subsequently close more deals. Learn the solution selling method, and find out how to shift the emphasis from product features to the customer. By understanding how to implement the solution-selling methodology, you can create natural and pressure-less sales interactions that accelerate revenue growth and improve customer loyalty
 

GBA Corporate

Solution Selling Skills

Online

On Site

Kuala Lumpur

<section style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><h2 style="color: rgb(62, 57, 52); box-sizing: border-box;" fr-original-style=" color: rgb(62, 57, 52);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About this Training Course</strong></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The oil and gas industry has specific accounting and disclosure requirements for exploration, development and production activities. IFRS 6 Exploration for and Evaluation of Mineral Resources provides some guidance for the entities in the extractive industry. This 3-day training covers the impact of diverse accounting practices for upstream business, accounting issues in development and production stage, and the disclosures in relation to oil &amp; gas companies reserves. In addition, this training covers the principles in relation to leases, joint arrangements, revenue recognition and hedging. This training covers the specific standards that are key to the preparation and analysis of oil and gas entity&rsquo;s financial statements.</p></section><section style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><a data-toggle="collapse" href="https://petroedgeasia.net/training/ifrs-accounting-for-the-oil-and-gas-sector/#collapseOne" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TRAINING OBJECTIVES</strong></a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To enable participants to obtain an in-depth understanding of the IFRS financial statements of oil and gas companies:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Learn the terminology and appreciate the financial reporting considerations in IFRS financial statements of oil and gas companies</li><li fr-original-style="" style="box-sizing: border-box;">Interpret and apply relevant accounting policies and standards (IFRS 6 Exploration for and Evaluation of Mineral Resources, IAS 16 Property, Plant and Equipment, IAS 38 Intangible Assets, IAS 36 Impairment of Assets), including analysis of issues in exploration, drilling, development and production stages</li><li fr-original-style="" style="box-sizing: border-box;">Apply the key accounting principles in IFRS 15 Revenue, IFRS 16 Leases and those in relation to hedge accounting in IFRS 9 Financial Instruments</li><li fr-original-style="" style="box-sizing: border-box;">Review the accounting for joint arrangements, production sharing contracts and conveyances</li><li fr-original-style="" style="box-sizing: border-box;">Examine the disclosures in financial statements including those relating to reserve data and supplemental disclosures</li><li fr-original-style="" style="box-sizing: border-box;">Evaluate and interpret IFRS financial statements of oil and gas companies</li></ul></div><a data-toggle="collapse" href="https://petroedgeasia.net/training/ifrs-accounting-for-the-oil-and-gas-sector/#collapseTwo" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TARGET AUDIENCE</strong></a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is useful for preparers and users of IFRS financial statements of oil and gas companies, including those seeking a comprehensive understanding of the key IFRS accounting issues in the industry. This includes staff in finance, treasury, operations, internal and external auditors, analysts, senior management and executives.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A basic understanding of financial statements under any GAAP is a pre-requisite.</p></div><a data-toggle="collapse" href="https://petroedgeasia.net/training/ifrs-accounting-for-the-oil-and-gas-sector/#collapsecl" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE LEVEL</strong></a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Intermediate</li></ul></div><a data-toggle="collapse" href="https://petroedgeasia.net/training/ifrs-accounting-for-the-oil-and-gas-sector/#collapseThree" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TRAINING METHODS</strong></a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The training course will be delivered in Kuala Lumpur, Malaysia. The training course is presented in an interactive workshop format that allows discussion. The course will be delivered through analysis of case studies and running example problems.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course Duration: 3 days in total.</p></div><a data-toggle="collapse" href="https://petroedgeasia.net/training/ifrs-accounting-for-the-oil-and-gas-sector/#collapseFive" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TRAINER</strong></a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Your expert course leader is a London based financial trainer and consultant. He has designed and facilitated workshops for finance and non-finance professionals from over 50 countries in Europe, Middle East, Africa and Asia. He has spent considerable time working, advising and training in matters relating to international financial reporting and analysis (IFRS/IPSAS), including technical updates and delivered workshops for organisations in different sectors including oil &amp; gas, banking, insurance, public sector, professional services firms and educational institutions.&nbsp;He specialises in international financial reporting and analysis (IFRS/IPSAS).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">He has written material on IFRS Accounting for the Institute of Chartered Accountants in England and Wales (ICAEW) and was invited by the International Auditing and Assurance Standards Board&reg; (IAASB&reg;) to present on IFRS 9 Financial Instruments at their board meeting in New York. In addition, he has spoken at conferences and events organised by professional bodies and management associations.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">He has previously worked with Lloyds Bank and Ernst &amp; Young in London. In addition to being a Chartered Accountant (India), Saket holds IFRS certificate from the Institute of Chartered Accountants in England and Wales (ICAEW). He was awarded a full scholarship for MSc in Multinational Accounting and Financial Management in the UK. He is a CFA&reg; charterholder.</p></div><a data-toggle="collapse" href="https://petroedgeasia.net/training/ifrs-accounting-for-the-oil-and-gas-sector/#collapseCS" style="color: rgb(51, 51, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">POST TRAINING COACHING SUPPORT (OPTIONAL)</strong></a><div data-parent="#accordion" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To further optimise your learning experience from our courses, we also offer individualized &ldquo;One to One&rdquo; coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br fr-original-style="" style="box-sizing: border-box;"><a href="mailto:info@asiaedge.net?subject=Request%20for%20further%20information%20regarding%20post%20training%20coaching%20support" target="_blank" style="color: rgb(0, 123, 255); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 123, 255);">Request for further information post training support</a>&nbsp;and fees applicable</p></div></section>

About this Training Course
The oil and gas industry has specific accounting and disclosure requirements for exploration, development and production activities. IFRS 6 Exploration for and Evaluation of Mineral Resources provides some guidance for the entities in the extractive industry. This 3-day training covers the impact of diverse accounting practices for upstream business, accounting issues in development and production stage, and the disclosures in relation to oil & gas companies reserves. In addition, this training covers the principles in relation to leases, joint arrangements, revenue recognition and hedging. This training covers the specific standards that are key to the preparation and analysis of oil and gas entity’s financial statements.
TRAINING OBJECTIVES
To enable participants to obtain an in-depth understanding of the IFRS financial statements of oil and gas companies:
Learn the terminology and appreciate the financial reporting considerations in IFRS financial statements of oil and gas companies
Interpret and apply relevant accounting policies and standards (IFRS 6 Exploration for and Evaluation of Mineral Resources, IAS 16 Property, Plant and Equipment, IAS 38 Intangible Assets, IAS 36 Impairment of Assets), including analysis of issues in exploration, drilling, development and production stages
Apply the key accounting principles in IFRS 15 Revenue, IFRS 16 Leases and those in relation to hedge accounting in IFRS 9 Financial Instruments
Review the accounting for joint arrangements, production sharing contracts and conveyances
Examine the disclosures in financial statements including those relating to reserve data and supplemental disclosures
Evaluate and interpret IFRS financial statements of oil and gas companies
TARGET AUDIENCE
The course is useful for preparers and users of IFRS financial statements of oil and gas companies, including those seeking a comprehensive understanding of the key IFRS accounting issues in the industry. This includes staff in finance, treasury, operations, internal and external auditors, analysts, senior management and executives.
A basic understanding of financial statements under any GAAP is a pre-requisite.
COURSE LEVEL
Intermediate
TRAINING METHODS
The training course will be delivered in Kuala Lumpur, Malaysia. The training course is presented in an interactive workshop format that allows discussion. The course will be delivered through analysis of case studies and running example problems.
Course Duration: 3 days in total.
TRAINER
Your expert course leader is a London based financial trainer and consultant. He has designed and facilitated workshops for finance and non-finance professionals from over 50 countries in Europe, Middle East, Africa and Asia. He has spent considerable time working, advising and training in matters relating to international financial reporting and analysis (IFRS/IPSAS), including technical updates and delivered workshops for organisations in different sectors including oil & gas, banking, insurance, public sector, professional services firms and educational institutions. He specialises in international financial reporting and analysis (IFRS/IPSAS).
He has written material on IFRS Accounting for the Institute of Chartered Accountants in England and Wales (ICAEW) and was invited by the International Auditing and Assurance Standards Board® (IAASB®) to present on IFRS 9 Financial Instruments at their board meeting in New York. In addition, he has spoken at conferences and events organised by professional bodies and management associations.
He has previously worked with Lloyds Bank and Ernst & Young in London. In addition to being a Chartered Accountant (India), Saket holds IFRS certificate from the Institute of Chartered Accountants in England and Wales (ICAEW). He was awarded a full scholarship for MSc in Multinational Accounting and Financial Management in the UK. He is a CFA® charterholder.
POST TRAINING COACHING SUPPORT (OPTIONAL)
To further optimise your learning experience from our courses, we also offer individualized “One to One” coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.
Request for further information post training support and fees applicable

EnergyEdge - Training for a Sustainable Energy Future

Accounting & Finance

Gain expertise in IFRS accounting for the oil and gas sector with our industry-focused training course. Enroll today with EnergyEdge.

IFRS Accounting for the Oil and Gas Sector

Team of 10, pp

Normal Fee, pp

<p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 8 CPD Hours</strong></p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Including managing conflict and dealing with difficult people &amp; situations</strong></p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.</p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">The course is suitable for all those involved in the provision of healthcare.</p>

1 Day - 8 CPD Hours
Including managing conflict and dealing with difficult people & situations
This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.
The course is suitable for all those involved in the provision of healthcare.

M&K Update Ltd

Emergency Medicine (EM)

Doctor

Medical Receptionist

Nursing & Midwifery

Bereavement

Medicine & Nursing

Paramedic

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

Customer Service Essentials in Healthcare

Harpenden

<p>The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind.</p><p>Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome.</p>The programme will help participants:<ul><li>Understand the professional business development approach and the style that is appropriate for their business and their clients</li><li>Follow a process to guide their conversations and business development meetings</li><li>Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results</li><li>Create a great first impression and professional opening to a conversation</li><li>Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity</li><li>Identify and understand buying and decision-making processes and criteria</li><li>Skilfully and confidently handle questions and objections</li><li>Sell the benefits of their services and approach over those of their competitors</li><li>Progress the sale by agreeing next steps and gaining commitment appropriately</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the programme</li><li>Personal introductions and objectives</li><li>Workshop overview</li></ul> <h3>2 An introduction to business development and selling for professionals</h3><ul><li>What is selling?</li><li>Who are you selling to?</li><li>The buying experience</li><li>What clients want</li><li>The four-step business development process</li><li>The business development cycle and pipeline management</li><li>Upselling and cross-selling as well as winning new clients</li></ul> <h3>3 Networking and generating leads</h3><ul><li>What is networking?</li><li>Networking objectives</li><li>It's not what you know but who you know</li><li>Asking for referrals and introductions</li><li>Making appointments from networking activity</li></ul> <h3>4 Opening the sales relationship/sales meeting</h3><ul><li>What potential customers are thinking</li><li>Judging first impressions</li><li>Creating positive first impressions</li><li>Building rapport and creating interest and impact</li><li>Earning the right</li></ul> <h3>5 Core communication skills for professional selling</h3><ul><li>Overcoming barriers to listening</li><li>The art of listening</li><li>Questioning refresher</li><li>Types of questions</li><li>Questioning funnel</li></ul> <h3>6 Understanding and identifying needs and opportunities</h3><ul><li>Identifying the questions to ask to identify needs and opportunities</li><li>Questions to move us through the buying and selling process</li><li>Understanding their buying processes</li><li>Asking questions that position you as a 'trusted adviser'</li><li>The questions that give you a competitive advantage</li><li>Knowing when you have asked enough questions</li></ul> <h3>7 Introducing solutions</h3><ul><li>Tailoring your 'pitch' to the client</li><li>Speaking the client's language</li><li>Using features and benefits</li><li>Applying the benefit cycle</li></ul> <h3>8 Handling objections and concerns</h3><ul><li>Identifying the typical objections and concerns</li><li>Understanding why clients raise objections and concerns</li><li>Following a structure for handling objections</li><li>Handling the price objection</li></ul> <h3>9 Gaining commitment</h3><ul><li>Knowing when to close</li><li>The art of checking</li><li>Recognising buying signals</li><li>Small c and big C</li></ul> <h3>10 Putting it all together</h3><ul><li>Personal learning summary and action plans</li></ul> 


                </section>

The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind.
Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome.
The programme will help participants:
Understand the professional business development approach and the style that is appropriate for their business and their clients
Follow a process to guide their conversations and business development meetings
Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results
Create a great first impression and professional opening to a conversation
Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity
Identify and understand buying and decision-making processes and criteria
Skilfully and confidently handle questions and objections
Sell the benefits of their services and approach over those of their competitors
Progress the sale by agreeing next steps and gaining commitment appropriately
1 Introduction
Aims and objectives of the programme
Personal introductions and objectives
Workshop overview
2 An introduction to business development and selling for professionals
What is selling?
Who are you selling to?
The buying experience
What clients want
The four-step business development process
The business development cycle and pipeline management
Upselling and cross-selling as well as winning new clients
3 Networking and generating leads
What is networking?
Networking objectives
It's not what you know but who you know
Asking for referrals and introductions
Making appointments from networking activity
4 Opening the sales relationship/sales meeting
What potential customers are thinking
Judging first impressions
Creating positive first impressions
Building rapport and creating interest and impact
Earning the right
5 Core communication skills for professional selling
Overcoming barriers to listening
The art of listening
Questioning refresher
Types of questions
Questioning funnel
6 Understanding and identifying needs and opportunities
Identifying the questions to ask to identify needs and opportunities
Questions to move us through the buying and selling process
Understanding their buying processes
Asking questions that position you as a 'trusted adviser'
The questions that give you a competitive advantage
Knowing when you have asked enough questions
7 Introducing solutions
Tailoring your 'pitch' to the client
Speaking the client's language
Using features and benefits
Applying the benefit cycle
8 Handling objections and concerns
Identifying the typical objections and concerns
Understanding why clients raise objections and concerns
Following a structure for handling objections
Handling the price objection
9 Gaining commitment
Knowing when to close
The art of checking
Recognising buying signals
Small c and big C
10 Putting it all together
Personal learning summary and action plans

The In House Training Company

Coaching & Consulting Business

Professional Selling Skills (PSS)

Counselling Skills

Business Development

Business Case Development

Business Development Manager

Business development for professional services (In-House)

Birmingham

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Effective communication in the workplace is part and parcel of our daily lives, but not everyone is a natural.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you find it tough standing up in front of people? Does the thought of engaging with audiences in any setting fill you with anxiety? Is doing a remote video message to colleagues on Zoom or Teams a tough call? Do you do it regularly but need some professional guidance on whether it&rsquo;s working?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At CoComms we can improve every aspect of your performance and offer a range of tips and techniques to help manage these environments and keep your audience engaged and interested.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><header fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-1" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-1" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Public Speaking and Presentation Training</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">In a professional setting it&rsquo;s vital to come across as dynamic, trustworthy, credible and real. You want people to trust you and in turn get behind your vision or plan or proposal. If you can achieve this you can improve your confidence, your engagement and your prospects.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Our training is designed to hone your presentation skills so whether you are pitching for work, taking colleagues through change or speaking to a new audience, you can do it with a clarity and confidence that makes your messages clear and insightful. The training includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Perfecting your slides</b>&nbsp;Working to produce a clean, easy to navigate slide deck that give logic and flow to your presentation.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Developing your storytelling</b>&nbsp;We use our journalistic techniques to show you how to build a story to keep your audience engaged with a well-structured and entertaining presentation.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Calls to Action</b>&nbsp;Make sure it is clear what you want to achieve and what you want from your audience.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Rehearse and Review</b>&nbsp;We film and then playback a range of practical presentation exercises so we can review your performance and work to make any improvements.</li></ul></div></header></section></div></header></section></div></header><aside fr-original-style="" style="box-sizing: border-box;"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-2" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-2" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><img width="103" height="103" src="https://cocomms.co.uk/wp-content/uploads/2020/09/school.svg" alt="" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Conference and Panel Training</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">The audience at a conference may be a captive one, but that doesn&rsquo;t mean they are always listening and engaging<br fr-original-style="" style="box-sizing: border-box;">with what you have to say. We can make sure your keynote speech or panel contribution is memorable, appreciated by your audience and beneficial to your business.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Our training looks at preparing for and delivering a speech from start to finish and includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Defining your big ideas</b>&nbsp;What is it you want to say and what do you want your audience to remember?</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Develop your narrative and script</b>&nbsp;How can you get across your message using storytelling.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Choosing the right language</b>&nbsp;How vibrant and energised language can make the difference in your speech.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">The tips and tricks to make sure your speech is memorable</b>&nbsp;How vocabulary and delivery techniques ensure your words are heard.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Controlling the message</b>&nbsp;How to deal with unhelpful questions and return to the main aspects of your story.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-3" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-3" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><img width="102" height="102" src="https://cocomms.co.uk/wp-content/uploads/2020/09/stakeholder.svg" alt="" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Stakeholder Communication Training</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">Engaging effectively with stakeholders with clarity and confidence can make all the difference to your relationships.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">A successful &ldquo;town hall&rdquo; meeting can win over your sceptics, convince those who are unsure and build a common goal between your business and stakeholders. Our stakeholder communication training prepares you for these vital meetings and includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Focusing the meeting</b>&nbsp;We look at how to control the meeting so the important business is covered and how to prepare for any questions or comments you may receive.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Keep control of the conversation</b>&nbsp;We teach you conversational techniques to focus on the main points without being too assertive or dismissive.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Rehearse and Review</b>&nbsp;We use video and practical role-play exercises to assess your performance and look for ways to improve.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Breaking down the information</b>&nbsp;We look at how to present facts and figures without overwhelming (or boring!) your audience. Our techniques will help you narrate the message in a clear and comprehensive way.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Making an impact</b>&nbsp;Using our journalistic experience we will work with you to develop your presentation skills to make the biggest impact and demonstrate credibility and authority.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-4" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-4" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><img width="512" src="https://cocomms.co.uk/wp-content/uploads/2020/09/video-call-1.svg" alt="" style="width: 112px; height: 112px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 112px; height: 112px;" fr-original-class="fr-draggable"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Video Calls for Business</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">The world has changed. Now is the time to ensure your business is changing too. Many in-person meetings, conferences, networking events and clients hosting are, for now, a thing of the past. These face-to-face interactions have been replaced by video calls, webinars and online events.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">So, how do you develop contacts, maintain relationships and manage your team in this new virtual world? How do you look and sound confident, be heard, and build trust &nbsp;and credibility through a computer screen?</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">At CoComms, we are online communications experts and our years of experience in broadcasting mean we understand how to engage a virtual audience.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Interactive and practical training</b>&nbsp;We work with you through a variety of scenarios to analyse your performance on video calls.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Feedback on your performance</b>&nbsp;We offer supportive, positive feedback and share our tried and tested techniques so you can improve.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Make Video Calls work for you</b>&nbsp;Through our training you will become more confident, more productive and more dynamic on video calls.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h1 style="color: rgb(33, 59, 127); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 59, 127);">Contact us</h1><p style="color: rgb(214, 53, 22); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(214, 53, 22);">If you have a query regarding any of our services or would like to book a consultation for free initial advice and guidance please get in touch</p></div></div></div></aside></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/d3814918-fd59-4361-903e-32bc725af5aa/5570cd1a-e3fc-4810-a0f2-58de471ba244/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Effective communication in the workplace is part and parcel of our daily lives, but not everyone is a natural. 
Do you find it tough standing up in front of people? Does the thought of engaging with audiences in any setting fill you with anxiety? Is doing a remote video message to colleagues on Zoom or Teams a tough call? Do you do it regularly but need some professional guidance on whether it’s working?
At CoComms we can improve every aspect of your performance and offer a range of tips and techniques to help manage these environments and keep your audience engaged and interested.



Public Speaking and Presentation Training
In a professional setting it’s vital to come across as dynamic, trustworthy, credible and real. You want people to trust you and in turn get behind your vision or plan or proposal. If you can achieve this you can improve your confidence, your engagement and your prospects.
Our training is designed to hone your presentation skills so whether you are pitching for work, taking colleagues through change or speaking to a new audience, you can do it with a clarity and confidence that makes your messages clear and insightful. The training includes:
Perfecting your slides Working to produce a clean, easy to navigate slide deck that give logic and flow to your presentation.
Developing your storytelling We use our journalistic techniques to show you how to build a story to keep your audience engaged with a well-structured and entertaining presentation.
Calls to Action Make sure it is clear what you want to achieve and what you want from your audience.
Rehearse and Review We film and then playback a range of practical presentation exercises so we can review your performance and work to make any improvements.




Conference and Panel Training
The audience at a conference may be a captive one, but that doesn’t mean they are always listening and engaging
with what you have to say. We can make sure your keynote speech or panel contribution is memorable, appreciated by your audience and beneficial to your business.
Our training looks at preparing for and delivering a speech from start to finish and includes:
Defining your big ideas What is it you want to say and what do you want your audience to remember?
Develop your narrative and script How can you get across your message using storytelling.
Choosing the right language How vibrant and energised language can make the difference in your speech.
The tips and tricks to make sure your speech is memorable How vocabulary and delivery techniques ensure your words are heard.
Controlling the message How to deal with unhelpful questions and return to the main aspects of your story.




Stakeholder Communication Training
Engaging effectively with stakeholders with clarity and confidence can make all the difference to your relationships.
A successful “town hall” meeting can win over your sceptics, convince those who are unsure and build a common goal between your business and stakeholders. Our stakeholder communication training prepares you for these vital meetings and includes:
Focusing the meeting We look at how to control the meeting so the important business is covered and how to prepare for any questions or comments you may receive.
Keep control of the conversation We teach you conversational techniques to focus on the main points without being too assertive or dismissive.
Rehearse and Review We use video and practical role-play exercises to assess your performance and look for ways to improve.
Breaking down the information We look at how to present facts and figures without overwhelming (or boring!) your audience. Our techniques will help you narrate the message in a clear and comprehensive way.
Making an impact Using our journalistic experience we will work with you to develop your presentation skills to make the biggest impact and demonstrate credibility and authority.




Video Calls for Business
The world has changed. Now is the time to ensure your business is changing too. Many in-person meetings, conferences, networking events and clients hosting are, for now, a thing of the past. These face-to-face interactions have been replaced by video calls, webinars and online events.
So, how do you develop contacts, maintain relationships and manage your team in this new virtual world? How do you look and sound confident, be heard, and build trust and credibility through a computer screen?
At CoComms, we are online communications experts and our years of experience in broadcasting mean we understand how to engage a virtual audience.
Interactive and practical training We work with you through a variety of scenarios to analyse your performance on video calls.
Feedback on your performance We offer supportive, positive feedback and share our tried and tested techniques so you can improve.
Make Video Calls work for you Through our training you will become more confident, more productive and more dynamic on video calls.



Contact us
If you have a query regarding any of our services or would like to book a consultation for free initial advice and guidance please get in touch




Cocomms - Coherent Communications

Communicate with Confidence

<h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);">Overview</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">The half-day First Aid for Mental Health Awareness course provides a concise yet impactful overview of essential mental health concepts. Participants gain a foundational understanding of common mental health conditions, learn to recognize signs and symptoms, and explore effective communication strategies.</p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">This awareness-focused program aims to reduce stigma surrounding mental health and promote a supportive environment. Although condensed, the course covers key topics such as stress, anxiety, and depression, equipping individuals with the knowledge to initiate conversations and offer initial support. It serves as a valuable introduction for participants seeking to enhance their mental health awareness in a brief and accessible format, fostering a more informed and compassionate approach to mental well-being in both personal and professional settings.</p><h2 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Details</h2><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">What will I learn on this course?</h3><ul style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);"><li fr-original-style="" style="box-sizing: border-box;">Overview of common mental health conditions</li><li fr-original-style="" style="box-sizing: border-box;">Recognition of signs and symptoms</li><li fr-original-style="" style="box-sizing: border-box;">Effective communication strategies</li><li fr-original-style="" style="box-sizing: border-box;">Brief exploration of stress, anxiety, and depression</li><li fr-original-style="" style="box-sizing: border-box;">Reduction of stigma surrounding mental health</li><li fr-original-style="" style="box-sizing: border-box;">Promotion of a supportive environment</li><li fr-original-style="" style="box-sizing: border-box;">Foundation for initiating conversations about mental well-being</li><li fr-original-style="" style="box-sizing: border-box;">Ideal for those seeking a concise introduction to mental health awareness</li><li fr-original-style="" style="box-sizing: border-box;">Fosters a compassionate approach in personal and professional settings</li></ul><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Certification</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Upon successful completion of the qualification assessment, Learners will be awarded the Ofqual regulated Level 1 Award in Awareness of First Aid for Mental Health (RQF)</p>

Overview
The half-day First Aid for Mental Health Awareness course provides a concise yet impactful overview of essential mental health concepts. Participants gain a foundational understanding of common mental health conditions, learn to recognize signs and symptoms, and explore effective communication strategies.
This awareness-focused program aims to reduce stigma surrounding mental health and promote a supportive environment. Although condensed, the course covers key topics such as stress, anxiety, and depression, equipping individuals with the knowledge to initiate conversations and offer initial support. It serves as a valuable introduction for participants seeking to enhance their mental health awareness in a brief and accessible format, fostering a more informed and compassionate approach to mental well-being in both personal and professional settings.
Details
What will I learn on this course?
Overview of common mental health conditions
Recognition of signs and symptoms
Effective communication strategies
Brief exploration of stress, anxiety, and depression
Reduction of stigma surrounding mental health
Promotion of a supportive environment
Foundation for initiating conversations about mental well-being
Ideal for those seeking a concise introduction to mental health awareness
Fosters a compassionate approach in personal and professional settings
Certification
Upon successful completion of the qualification assessment, Learners will be awarded the Ofqual regulated Level 1 Award in Awareness of First Aid for Mental Health (RQF)

Prima Cura Training

Mental Health Awareness

Mental Health First Aid

Mental Health

Children Mental Health

Mental Health At Work

Children's Mental Health

The half-day First Aid for Mental Health Awareness course provides a concise yet impactful overview of essential mental health concepts. Participants gain a foundational understanding of common mental health conditions, learn to recognize signs and symptoms, and explore effective communication strategies.

Awareness of First Aid for Mental Health

<p>Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them.</p><p>The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy.</p><p>This programme will give your team the skills to:</p>This course will help participants:<ul><li>Understand why people buy - and how that makes it easier to sell</li><li>Manage the sales process better</li><li>Steer their sales calls to a more positive outcome</li><li>Recognise - and respond to - customer buying signals</li><li>Meet and overcome objections</li><li>Choose the most appropriate techniques for closing with confidence</li><li>Enhance their resilience</li><li>Improve their communication skills on the telephone</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives</li><li>Overview</li><li>Self-appraisal of current skills and development areas</li></ul> <h3>2 The sales approach</h3><ul><li>What selling means</li><li>Why selling is like nature</li></ul> <h3>3 The telephone as an instrument of communication</h3><ul><li>Qualities of the telephone</li><li>How telephone communication differs from face-to-face</li><li>Advantages and drawbacks of the telephone</li><li>How to optimise selling over the telephone</li><li>Communication techniques to help you stand out from the crowd</li></ul> <h3>4 Creating a relationship</h3><ul><li>Professional telephone etiquette</li><li>Building a rapport</li><li>Connecting with the customer so that they feel you are on the same wavelength</li></ul> <h3>5 The structure of a sales call</h3><ul><li>Opening the call - creating a positive first impression</li><li>Effective questioning to gather information and establish need</li><li>Identifying and presenting the features and benefits of the product or service</li><li>Matching the benefits to customers' needs</li><li>Recognising and responding to buying signals</li><li>Anticipating, meeting and overcoming objections</li><li>Closing the sale and asking for the order - different closing techniques</li><li>The importance of testimonials - how to obtain them and when to use them</li></ul> <h3>6 Listening skills</h3><ul><li>The challenges of accurate listening</li><li>How to enhance listening skills</li><li>Ensuring the customer feels heard and understood through empathetic listening</li></ul> <h3>7 Shaping and using a script</h3><ul><li>Developing a script to increase levels of confidence</li><li>Leaving the door open</li></ul> <h3>8 Managing the campaign</h3><ul><li>Organisation and call planning</li><li>Identifying your target market group</li><li>Planning who and when to call</li><li>Logging constructive information</li></ul> <h3>9 Personal management</h3><ul><li>The importance of persistence</li><li>Is there a time to back off?</li><li>Stamina - optimising energy levels</li><li>Bouncing back</li></ul> <h3>10 Practising the new information</h3><ul><li>Pulling the details together</li><li>Practising in a supportive environment</li></ul> <h3>11 Action planning</h3><ul><li>Personal learning summary and action plan</li></ul> 


                </section>

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them.
The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy.
This programme will give your team the skills to:
This course will help participants:
Understand why people buy - and how that makes it easier to sell
Manage the sales process better
Steer their sales calls to a more positive outcome
Recognise - and respond to - customer buying signals
Meet and overcome objections
Choose the most appropriate techniques for closing with confidence
Enhance their resilience
Improve their communication skills on the telephone
1 Introduction
Aims and objectives
Overview
Self-appraisal of current skills and development areas
2 The sales approach
What selling means
Why selling is like nature
3 The telephone as an instrument of communication
Qualities of the telephone
How telephone communication differs from face-to-face
Advantages and drawbacks of the telephone
How to optimise selling over the telephone
Communication techniques to help you stand out from the crowd
4 Creating a relationship
Professional telephone etiquette
Building a rapport
Connecting with the customer so that they feel you are on the same wavelength
5 The structure of a sales call
Opening the call - creating a positive first impression
Effective questioning to gather information and establish need
Identifying and presenting the features and benefits of the product or service
Matching the benefits to customers' needs
Recognising and responding to buying signals
Anticipating, meeting and overcoming objections
Closing the sale and asking for the order - different closing techniques
The importance of testimonials - how to obtain them and when to use them
6 Listening skills
The challenges of accurate listening
How to enhance listening skills
Ensuring the customer feels heard and understood through empathetic listening
7 Shaping and using a script
Developing a script to increase levels of confidence
Leaving the door open
8 Managing the campaign
Organisation and call planning
Identifying your target market group
Planning who and when to call
Logging constructive information
9 Personal management
The importance of persistence
Is there a time to back off?
Stamina - optimising energy levels
Bouncing back
10 Practising the new information
Pulling the details together
Practising in a supportive environment
11 Action planning
Personal learning summary and action plan

Coaching Skills

Sales Management

Telesales

Teaching & Training

Telephone Sales - outbound (In-House)

<p>Increasing sales is the core of objective for all salespeople and it is vital they are given the tools and techniques to thrive in this highly competitive environment. The landscape within which salespeople operate is ever shifting, and now more than ever it is recognised that the key to successful selling is understanding the customer's needs and working collaboratively with them to achieve their objectives.</p><p>This highly practical programme has been developed to support salespeople to develop their all-round sales skills using a customer-focused approach. The course will be fun and informal, using practical exercises to help new and experienced salespeople ensure they are equipped to deal with the challenges of selling.</p>This course will help participants:<ul><li>Develop core sales skills such as building rapport, questioning and presenting benefits</li><li>Identify the roles and goals of key contacts and recognize the importance of consultative selling</li><li>Understand how to achieve sales by uncovering needs, matching benefits and promoting value</li><li>Understand how to structure and control a customer interaction and set clear objectives for each account</li><li>Develop techniques for handling objections, questions and staying positive</li><li>Master the art of closing a sale and gaining agreement</li><li>Understand tactical selling and how to build multiple contacts and relationships</li><li>Develop skill and confidence in selling to both new prospects and existing customers</li></ul><section>
                    <h3>1 Consultative selling - key principles for success</h3><ul><li>Recognise the importance of consultative selling and being client-focused</li><li>Build the right processes to achieving sales targets - questions before features</li><li>Assess your core sales skills; building rapport, asking questions, presenting features and benefits, closing</li></ul> <h3>2 Consultative sales call skills</h3><ul><li>How best to structure and control a customer meeting or call to be client-centric: Four Cs</li><li>The importance of setting clear objectives for each call and account</li><li>Setting the agenda and pre-call preparation</li><li>Planning sessions</li></ul> <h3>3 Your mission, message and meaning - comparative advantage</h3><ul><li>Defining sales messages and USPs; positioning value and quality not price</li><li>Knowing your target product and services and their value to the customer</li><li>Understanding your customers buying role and qualifying the opportunity</li></ul> <h3>4 An effective sales meeting - part 1</h3><ul><li>Opening the sales interview - and building rapport</li><li>Gaining and retaining the full attention of the customer</li><li>Probing and identifying real needs using effective sales questions</li><li>Planning and practice sessions for consultative selling</li></ul> <h3>5 An effective sales meeting - part 2</h3><ul><li>Matching customer needs and wants to products and services available</li><li>Presenting your product or service using features, advantages, and benefits</li><li>Recognising and responding to buying signals and other sales opportunities</li><li>Planning and practice sessions</li></ul> <h3>6 Closing the sale successfully</h3><ul><li>Anticipating objections and seeing them as positives, including price objections</li><li>Handling objections using proven methods and models</li><li>How and when to ask for the sale professionally</li><li>Follow up and follow-through</li><li>Planning and practice sessions</li></ul> 


                </section>

Increasing sales is the core of objective for all salespeople and it is vital they are given the tools and techniques to thrive in this highly competitive environment. The landscape within which salespeople operate is ever shifting, and now more than ever it is recognised that the key to successful selling is understanding the customer's needs and working collaboratively with them to achieve their objectives.
This highly practical programme has been developed to support salespeople to develop their all-round sales skills using a customer-focused approach. The course will be fun and informal, using practical exercises to help new and experienced salespeople ensure they are equipped to deal with the challenges of selling.
This course will help participants:
Develop core sales skills such as building rapport, questioning and presenting benefits
Identify the roles and goals of key contacts and recognize the importance of consultative selling
Understand how to achieve sales by uncovering needs, matching benefits and promoting value
Understand how to structure and control a customer interaction and set clear objectives for each account
Develop techniques for handling objections, questions and staying positive
Master the art of closing a sale and gaining agreement
Understand tactical selling and how to build multiple contacts and relationships
Develop skill and confidence in selling to both new prospects and existing customers
1 Consultative selling - key principles for success
Recognise the importance of consultative selling and being client-focused
Build the right processes to achieving sales targets - questions before features
Assess your core sales skills; building rapport, asking questions, presenting features and benefits, closing
2 Consultative sales call skills
How best to structure and control a customer meeting or call to be client-centric: Four Cs
The importance of setting clear objectives for each call and account
Setting the agenda and pre-call preparation
Planning sessions
3 Your mission, message and meaning - comparative advantage
Defining sales messages and USPs; positioning value and quality not price
Knowing your target product and services and their value to the customer
Understanding your customers buying role and qualifying the opportunity
4 An effective sales meeting - part 1
Opening the sales interview - and building rapport
Gaining and retaining the full attention of the customer
Probing and identifying real needs using effective sales questions
Planning and practice sessions for consultative selling
5 An effective sales meeting - part 2
Matching customer needs and wants to products and services available
Presenting your product or service using features, advantages, and benefits
Recognising and responding to buying signals and other sales opportunities
Planning and practice sessions
6 Closing the sale successfully
Anticipating objections and seeing them as positives, including price objections
Handling objections using proven methods and models
How and when to ask for the sale professionally
Follow up and follow-through
Planning and practice sessions

Meeting Skills

Presentation Skills

Essential selling skills (In-House)

<p>If you're looking to move to the next level in your career in sales, then understanding how to maximise your sales results, using a consultative and structured approach, will be key to your success. In order to develop the competitive advantage that enables you to stand out from the crowd, it is important to understand the tools and techniques to take your selling to new heights and build the confidence to apply them in work-based scenarios.</p><p>We have developed this programme to be practical, fun and interactive. Learners will gain a range of practical skills that they can take back and apply to the workplace straight away, that will have a positive impact on sales and customer satisfaction.</p>This course will help participants:<ul><li>Develop a structured and client-focused approach to creating high quality sales opportunities and account growth</li><li>Learn persuasion and influencing skills to better define needs and develop opportunities</li><li>Understand how to have better sales conversations, presentations, and proposals - leading to higher order value and increased sales</li><li>Develop advanced sales questioning skills and techniques; understand the importance of listening</li><li>Understand how to add value at all stages; plus gaining competitive advantage</li><li>Develop proven ways to overcome and reduce price pressure</li><li>Know when to use options and upselling when presenting products and solutions</li><li>Develop techniques and skills for improved negotiation and closing</li></ul><section>
                    <h3>1 Advanced Selling - How to Increase your sales results</h3><ul><li>Review of pre-course data and questionnaire</li><li>The AVC model of increasing your sales results</li><li>Creating a sales growth plan to achieve higher sales targets</li><li>Mapping the accounts and products for targeted growth</li></ul> <h3>2 The Four Cs to structure a sales call</h3><ul><li>Research before the meeting or call; setting objectives, planning and preparation</li><li>How to gain instant rapport and taking control - including online meetings</li><li>Qualifying and initial questioning skills</li><li>Creating an agenda and first-meeting structure: Four Cs</li><li>Planning and practice sessions</li></ul> <h3>3 Building bigger and better sales opportunities</h3><ul><li>How to use questions to 'build' more opportunities</li><li>Learning and using high-impact and third-level questions</li><li>Advanced sales questioning techniques: five questioning techniques</li><li>Qualifying and gaining commitment to the next stage</li><li>Planning and practice sessions - advanced questioning skills</li></ul> <h3>4 Presentation and persuading skills best practice</h3><ul><li>Compelling benefits and reducing perceived risk - key messages to deliver</li><li>Helping the customer choose your proposition by using options</li><li>Professional and effective presentation skills</li><li>Writing compelling sales proposals that improve your conversion rate</li><li>Planning and practice session - presenting your solution</li></ul> <h3>5 Overcoming concerns and client questions</h3><ul><li>Proven techniques for answering client objections and concerns</li><li>How to isolate, prioritise and answer objections, including price</li><li>Overcoming delay and procrastination</li><li>Planning and practice session - answering client concerns</li></ul> <h3>6 Gaining commitment and closing the sale</h3><ul><li>Knowing when to close for commitment</li><li>How to ask for commitment professionally and effectively</li><li>Key negotiation skills around the closing process - getting to 'yes'</li><li>Checklist of closing and negotiation skills</li><li>Practice session</li></ul> 


                </section>

If you're looking to move to the next level in your career in sales, then understanding how to maximise your sales results, using a consultative and structured approach, will be key to your success. In order to develop the competitive advantage that enables you to stand out from the crowd, it is important to understand the tools and techniques to take your selling to new heights and build the confidence to apply them in work-based scenarios.
We have developed this programme to be practical, fun and interactive. Learners will gain a range of practical skills that they can take back and apply to the workplace straight away, that will have a positive impact on sales and customer satisfaction.
This course will help participants:
Develop a structured and client-focused approach to creating high quality sales opportunities and account growth
Learn persuasion and influencing skills to better define needs and develop opportunities
Understand how to have better sales conversations, presentations, and proposals - leading to higher order value and increased sales
Develop advanced sales questioning skills and techniques; understand the importance of listening
Understand how to add value at all stages; plus gaining competitive advantage
Develop proven ways to overcome and reduce price pressure
Know when to use options and upselling when presenting products and solutions
Develop techniques and skills for improved negotiation and closing
1 Advanced Selling - How to Increase your sales results
Review of pre-course data and questionnaire
The AVC model of increasing your sales results
Creating a sales growth plan to achieve higher sales targets
Mapping the accounts and products for targeted growth
2 The Four Cs to structure a sales call
Research before the meeting or call; setting objectives, planning and preparation
How to gain instant rapport and taking control - including online meetings
Qualifying and initial questioning skills
Creating an agenda and first-meeting structure: Four Cs
Planning and practice sessions
3 Building bigger and better sales opportunities
How to use questions to 'build' more opportunities
Learning and using high-impact and third-level questions
Advanced sales questioning techniques: five questioning techniques
Qualifying and gaining commitment to the next stage
Planning and practice sessions - advanced questioning skills
4 Presentation and persuading skills best practice
Compelling benefits and reducing perceived risk - key messages to deliver
Helping the customer choose your proposition by using options
Professional and effective presentation skills
Writing compelling sales proposals that improve your conversion rate
Planning and practice session - presenting your solution
5 Overcoming concerns and client questions
Proven techniques for answering client objections and concerns
How to isolate, prioritise and answer objections, including price
Overcoming delay and procrastination
Planning and practice session - answering client concerns
6 Gaining commitment and closing the sale
Knowing when to close for commitment
How to ask for commitment professionally and effectively
Key negotiation skills around the closing process - getting to 'yes'
Checklist of closing and negotiation skills
Practice session

Educators providing Professional Selling Skills (PSS) courses in Cardiff

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