1101 Professional Selling Skills (PSS) courses in Cardiff delivered On Demand

Description If you like the sound of a career in sales, check out the Sales Skills for Beginners course to find out everything about gaining sales skills, you can leverage forever! The exclusive Sales Skills for Beginners course is designed for beginners to teach the essential sales skills and mindset required to succeed in sales and add value to the customer experience. In this course, you will look at the necessary sales skills needed to get you started in sales and build long-lasting client relationships with your clients. This course will share every crucial step from client targeting and acquisition to after-sales services, developing self-discipline, negotiation and problem-solving skills, including every key area that involves sales. Once you have finished the course, you will develop the right sales skills and mindset to sell to your customers successfully. What you'll learn Get a comprehensive overview of why sales skills matter both in personal and professional life. Gain the ability to build relationships with customers and persuade them to make purchases. Understand the fundamental principles of sales marketing and promotions. Develop the skills to step into unfamiliar or even uncomfortable situations with confidence. Explore quick yet effective ways to boost your product knowledge. Get plenty of expert phone sales tips and tricks. Become an expert salesperson and be able to help customers through the thought process as they investigate what to buy. Understand the real needs of the buyer, which ties to active listening and asking the right questions. Requirements No prerequisite knowledge is required No specialist software/hardware required Students need to be open to new ideas and be ready to take action Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Sales Skills for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Keep it Simple Sales Skills Introduction FREE 00:02:00 How to use this course 00:02:00 Mindset Attitude 00:01:00 Values 00:03:00 Beliefs 00:05:00 How to Change Beliefs 00:04:00 Goals 00:00:00 Focus 00:02:00 The Extra Mile 00:03:00 Team Player 00:02:00 Accentuate the Positive 00:03:00 Be a Winner! 00:02:00 Organizational Skills Pre-call Research 00:02:00 Gaining Appointments 00:04:00 Pre-call Planning 00:04:00 Route Planning 00:04:00 Prioritizing your Time 00:02:00 Controlling the Controlable 00:03:00 Product Knowledge Know your Products 00:00:00 Features and Benefits 00:03:00 Customer Perception 00:02:00 Sales Calls Beginning Sales Calls 00:03:00 Listening & Question Listening Skills Part 1 00:07:00 Listening Skills Part 2 00:05:00 Uncovering Needs 00:05:00 Closing Sales Calls Closing a Sales Call 00:04:00 Following Up Post Call Analysis 00:05:00 Follow Up Actions 00:02:00 Onwards 00:01:00 Final Thoughts 00:01:00 Other Useful Resources Free Course Offer! 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description A good technique decreases the pressure and helps to step forward to set a business providing the best sales in the market. People become confused that they don't get good return in spite of their hard work. They often search for some techniques to increase their sales. Do you want to know how to amplify sales in the market? Let's have a look at the [course_title] course. The Mastering Sales Techniques course designed in such a way that will assist you to find out the problems regarding sales. It helps you to distinguish between positive and negative aspects and provides you the exact solution. It enables to you to make proper decision and understand human psychology what they actually want. You can persuade them increasing and decreasing the charges demanding on situating. It focuses on analytical ability to promote sales range by improving your efficiency, and overall time management. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Mastering Sales Techniques is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Mastering Sales Techniques is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction What You Will Learn on This Course FREE 00:01:00 Who is Philip Hesketh? 00:01:00 The Guaranteed Way to Improve Your Sales Technique The Number One Universal Killer Question in Selling 00:03:00 The Importance of Establishing the Clients Expectations 00:02:00 How to Close the Sale Without Sounding like a Salesman 00:04:00 Why People Buy and How to Get Them to Buy from Us People Buy Emotionally and Justify Logically. What to Do About It 00:04:00 Don't Assume You Know the Buyer's Priorities 00:05:00 How to Unearth the Buyer's Strategic Needs 00:03:00 The Importance of Implications 00:04:00 Why People Don't Buy and How to Counteract Any Objection Being Prepared for Objections 00:03:00 The Most Common Objections and How to Handle Them 00:04:00 How to Get People to Choose What You Want Them To 00:04:00 What Buyers Say and What They Really Mean 00:03:00 Holding a High Price What Does Value For Money Really Mean? 00:03:00 Five Proven Techniques to Save Money and Make Money 00:04:00 The Words: 'Typically', 'Realistically', 'Currently', 'Given' and 'Yet' 00:02:00 Justifying Your Price - the Power of One 00:04:00 The Final 'Killer Questions' That Allow You to Negotiate More Successfully 00:04:00 Win-Win and Increasing Average Order Value The Real Meaning of 'Win-Win' 00:04:00 The Rules for Discounting 00:03:00 How to Hold a High Price 00:04:00 How to Increase Average Order 00:03:00 The Compromise Effect 00:03:00 Sales Techniques You Need to Know All You Need to Know About Time Management 00:03:00 Recognising the Moment That Matters and the Role of 'Enough' 00:06:00 What to Do When It Starts Going Wrong 00:05:00 How to Understand Other People - Can You Clarify? 00:04:00 How to Build Your Reputation and Getting Your Client to Feel Indebted to You 00:04:00 Selling in the Long Term and Being Recommended 00:04:00 BONUS SECTION! How to Be a Great Presenter and Wow Your Audience How to Deliver a Great Presentation 00:03:00 Why Powerpoint Doesn't Work and What to Do with It 00:03:00 How Memory Works 00:05:00 How to Tell Your Own Stories Well so People Warm to You 00:03:00 The Three Key Things About Presenting 00:03:00 Conclusion What We've Covered so Far 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Human Psychology is a mysteries thing that controls all the activities of a human. Are you surprised when reading the word sales psychology? Yes, psychology works in the selling of a service or word. The Level 2 Certificate in Sales Psychology course helps you to use the knowledge of psychology for selling and promoting your services. Let us illustrate the idea with the simple example. When you went to the shopping mall, you will see many beautiful and intelligent salespersons. One of the common skills is their communication skills. They try to talk to you and try to understand your desire and needs. Based on that, they attempt to convince you to buy their service. Throughout the course, you will learn to understand the human psychology so that you can take the decision and use simple metal tricks for generating revenue. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Sales Psychology is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Sales Psychology is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The True Value of Understanding the Psychology of Sales How to Make More Money Through Sales Psychology 00:08:00 Why Sales Could be the Most Profitable Skill in the World 00:04:00 Powerful Tricks of the Trade How to Reduce the Number of Times You Hear the Word 'No' 00:08:00 One of the Most Powerful Weapons in the Professional Sales Person's Arsenal 00:06:00 The Secret of Why 'Always Be Closing' Works 00:07:00 How to Use the Powerful and Subtle Technique of 'Assuming the Sale' 00:12:00 The Most Powerful Negotiating Tool Ever 00:07:00 How to Never Overcome an Objection Again 00:07:00 A Little Known Sales Secret Used by Only the Top 1% of Sales People 00:07:00 Sales Success Secrets How to Succeed Without Relying On 'Techniques' 00:06:00 How the Psychology of Sales SAVES You Money in Your Everyday Life 00:06:00 How to Make Prospects Like You 00:09:00 How to Be Persistent Without Irritating the Prospect 00:11:00 How to Avoid EVER Being Annoying! 00:08:00 The Most Important Idea in Sales 00:10:00 How to Create a Powerful Self Image in the Eyes of the Prospect 00:08:00 The True Power of Psychology in Sales 00:03:00 Review of Key Ideas to Making More Money in Sales Through Psychology A Summary of These Powerful Techniques and Ideas 00:08:00 Mock Exam Mock Exam- Level 2 Certificate in Sales Psychology 00:20:00 Final Exam Final Exam- Level 2 Certificate in Sales Psychology 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Master essential Microsoft Office skills with our comprehensive course covering Word, Excel, PowerPoint, Access, Outlook, and Publisher. Gain proficiency in document creation, spreadsheet management, presentation design, database handling, email communication, and desktop publishing.

Public Speaking and Communication Skill course is meticulously crafted to address the core aspects of communication, both verbal and non-verbal, ensuring that you emerge as a confident speaker and an effective communicator.

Start-ups and business people are a mixed bunch. But one thing the winners all have in common Is - the ability to influence others. Capacity to sell their ideas, sell their goods, sell their services. The online course will provide learners with a platform to apply the selling skills needed in a sales cycle from the minute they start managing the account and get to know the clients to closing sales and building a strong relationship with them. The learners will also develop practical selling skills in this course and enhance their communication skills with their customers. This training is suitable for sales people of any level. Course Highlights Professional Sales Skills Training Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Sales Skills Training Diploma into 28 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 3 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Sales Skills Training Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Sales Skills Training Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Sales Skills Training Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Salesmanship Introduction To Salesmanship FREE 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations FREE 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Professional Sales Skills Training Diploma 00:30:00 Final Exam Final Exam- Professional Sales Skills Training Diploma 00:30:00

Overview Be proficient at preventing money laundering in a professional setting. Become an anti-money laundering specialist. This Money Laundering Reporting Officer Training Level 3 course will teach you in-depth knowledge of the legal responsibilities of businesses in connection to money laundering, and the role and responsibilities of a money laundering reporting officer. It will guide you through fundamental topics such as risk analysis, customer due diligence, suspicious activity reporting, record-keeping and much more. Understand the core concepts of money laundering and learn from theory to policy application. Secure the financial safety of your business and become an excellent reporting officer. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Money Laundering Reporting Officer Training Level 3. It is available to all students, of all academic backgrounds. Requirements Our Money Laundering Reporting Officer Training Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 02:52:00 total length •Module 01: Introduction to Money Laundering: 00:15:00 •Module 02: Proceeds of Crime Act 2002: 00:18:00 •Module 03: Development of Anti-Money Laundering Regulation: 00:24:00 •Module 04: Responsibility of the Money Laundering Reporting Office: 00:19:00 •Module 05: Risk-based Approach: 00:22:00 •Module 06: Customer Due Diligence: 00:22:00 •Module 07: Record Keeping: 00:14:00 •Module 08: Suspicious Conduct and Transactions: 00:20:00 •Module 09: Awareness and Training: 00:18:00 •Assignment - Money Laundering Reporting Officer Training Level 3: 00:00:00

Overview This comprehensive course on Online Course - A Perfect Guide to Home Business will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Online Course - A Perfect Guide to Home Business comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Online Course - A Perfect Guide to Home Business. It is available to all students, of all academic backgrounds. Requirements Our Online Course - A Perfect Guide to Home Business is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 04:53:00 total length •Introduction to Business: 00:36:00 •Understanding Entrepreneurship: 00:22:00 •What Is a Home-Based Business?: 00:33:00 •Introduction to Online Business: 00:36:00 •Introduction to Digital Marketing: 00:37:00 •E-Commerce Business Model: Dropshipping: 00:18:00 •E-Commerce Business Model: Affiliate Marketing: 00:30:00 •Opportunities for Home-Based Income: 00:26:00 •At-Home Professional Service Provider Business: 00:27:00 •Introduction to Freelancing: 00:28:00

Overview Master the massaging expertise of deep tissue therapy and become a qualified therapist by joining the Deep Tissue Massage Therapy course.The comprehensive [course_title] course aims to equip you with all the fundamental knowledge and effective therapy tactics of deep tissue massage to set you up with a solid foundation in this professional sector. Besides, you will gain a competitive understanding and professional expertise to kickstart your career while fostering career development in the relevant field of massage therapy. The course is ideal for both beginners and current therapists, developing your skill and proficiency. Make sure your clients don't go unsatisfied by enrolling today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Deep Tissue Massage Therapy. It is available to all students, of all academic backgrounds. Requirements Our Deep Tissue Massage Therapy is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 7 sections • 32 lectures • 03:23:00 total length •Introduction: 00:01:00 •Massage Tables-The 4 Most Important considerations: 00:06:00 •Creams and Oils-Whats Great and whats not: 00:04:00 •The Set up-Dont do what i did: 00:05:00 •This factor makes a huge difference: 00:03:00 •It's all in the timing: 00:04:00 •Contraindications of Massage, intake forms and more: 00:01:00 •Why i Don't include these things in my massages: 00:04:00 •Do no Harm: 00:01:00 •The Perfect Person to Practice your massage on: 00:01:00 •Why Most Therapists don't last!: 00:07:00 •Now is the time to put the time in: 00:02:00 •Some Final Points: 00:02:00 •Putting it all together: 00:02:00 •General Stroke: 00:02:00 •Kneading: 00:01:00 •Scissor Stroke: 00:01:00 •Acupressure Techniques: 00:03:00 •Forearms: 00:02:00 •Massage Start Sequence: 00:05:00 •Back Sequence 1: 00:15:00 •Back Sequence 2: 00:08:00 •Back of Legs: 00:09:00 •Legs Prone Stretching: 00:02:00 •Neck: 00:05:00 •Arms: 00:05:00 •Front of Legs Stretching: 00:03:00 •Front of Legs Stretching: 00:03:00 •Full Body Massage Sequence: 00:56:00 •Additional Resources - Deep Tissue Massage Therapy Online Course for Professionals: 00:00:00 •Mock Exam - Deep Tissue Massage Therapy: 00:20:00 •Final Exam - Deep Tissue Massage Therapy: 00:20:00

Course Overview: Safeguarding vulnerable adults is a critical responsibility that requires knowledgeable and compassionate individuals. Our Adult Safeguarding Counselling Course is designed to equip you with the necessary expertise to make a real difference in the lives of vulnerable adults.This comprehensive course provides a deep understanding of adult safeguarding, ensuring you have the knowledge and skills to effectively protect and support vulnerable individuals. Throughout the modules, you will explore essential topics such as safeguarding legislation, identifying and responding to abuse and neglect, communication in care, information sharing, and reporting concerns.Enrol now and equip yourself with the skills to protect and advocate for vulnerable adults with our comprehensive Adult Safeguarding course. Key Features of the Course: Upon completion, you will receive a valuable certification, demonstrating your commitment to ongoing professional growth and development. Our dedicated support team is available round the clock to provide guidance and address any queries you may have, ensuring a smooth and engaging learning experience. Who is This Course For? This course is tailored for individuals passionate about promoting the well-being of vulnerable adults and aspiring to work in adult safeguarding roles. Whether you are an experienced professional seeking to expand your knowledge or someone new to the field, this course will provide you with the foundations to thrive in the sector. What You Will Learn: In Module 01, you'll learn about the importance of safeguarding vulnerable adults and the ethical considerations involved, exploring key principles and values. Module 02 delves into the legal frameworks surrounding adult safeguarding, gaining insights into critical acts and regulations to ensure compliance and accountability. Module 03 focuses on understanding different types of abuse and neglect faced by vulnerable adults, recognising signs, and learning prevention strategies. In Module 04, you'll explore policies, roles, and responsibilities involved in safeguarding, and understanding the collaborative efforts required for comprehensive protection. Effective communication is emphasised in Module 05, teaching you how to communicate sensitively and appropriately with vulnerable adults, families, and professionals, developing essential listening and communication skills. Building on this, Module 06 equips you with knowledge and skills for sharing information and responding to disclosures, emphasising confidentiality procedures. In the final module, Module 07, you'll learn the correct procedures for reporting concerns related to adult safeguarding, exploring documentation requirements and the significance of record-keeping in safeguarding practices. Why Enrol in This Course: Enrolling in our Adult Safeguarding Counselling Course offers numerous advantages for your career and the well-being of vulnerable adults. With exceptional reviews, an updated curriculum aligned with industry standards, and high demand for skilled professionals, this course enhances employability and opens doors to fulfilling opportunities. Requirements: No prior experience or qualifications are required to enrol in this course. We welcome individuals from diverse backgrounds passionate about safeguarding vulnerable adults and making a difference in their lives. Career Path: Upon completing this course, you will be equipped with the skills and knowledge for various roles in the adult safeguarding sector. Some potential career paths and their corresponding average salaries in the UK include: Adult Safeguarding Officer: £25,000 - £35,000 per annum Safeguarding Coordinator: £30,000 - £40,000 per annum Social Worker (Adult Safeguarding): £30,000 - £42,000 per annum Care Manager: £25,000 - £40,000 per annum Support Worker: £18,000 - £25,000 per annum Advocacy Officer: £22,000 - £30,000 per annum Policy Advisor (Safeguarding): £35,000 - £45,000 per annum Certification: Upon completing the Adult Safeguarding Counselling Course, you will receive a CPD (Continuing Professional Development) certificate, validating your achievement and enhancing your professional credibility in adult safeguarding. Course Curriculum 1 sections • 7 lectures • 03:36:00 total length •Module 01: An Introduction to Safeguarding of Vulnerable Adults: 00:30:00 •Module 02: Safeguarding Legislations: 00:30:00 •Module 03: Understanding Abuse and Neglect: 00:36:00 •Module 04: Safeguarding Vulnerable Adults Policy, Roles and Responsibilities: 00:30:00 •Module 05: Understanding the Importance of Communication in Care: 00:30:00 •Module 06: Sharing Information and Responding To a Disclosure: 00:30:00 •Module 07: Reporting Your Concern: 00:30:00