11591 Professional Development courses in Wideopen delivered Online

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Project management can seem scary and rather intimidating. The whole aim of this programme is to give people a simple and straightforward way of dealing with projects without having to use complex and confusing systems. This two-day course is designed to introduce the apparently complex world of project management in a simple and practical manner. The programme is for anybody who has to run a project of any nature. It has been attended by people from as diverse fields as events management, fashion, charities, oil companies and so on. The programme is run without using any IT project management systems although an introduction can be given if required. At the end of the programme participants will leave understanding: What a project is and why projects are so important today The roles of a project manager Some key language and concepts A simple 5-step model for organising projects How to make sure you understand what your 'client' really wants A set of three simple tools to plan the project How to make decisions What to monitor when the project is running How to close the project 1 Introduction What is the aim of this programme? 2 Background thinking What is a project? The project manager's eternal triangle (cost-quality-time) What are the characteristics of successful projects? Who are the key characters in a project? What are the roles of a project manager? 3 The project process Why have one? 4 Project initiation What is the aim? Identifying key information Key skill: mission analysis Initial risk analysis Document and sign-off 5 Decision-making - 'Stop, Think, Act!' The 'Stop, Think, Act!' technique Recognise the opportunity to make a decision The 3 Cs - making sure we understand the decisions we have to make Identifying options Making your decision Taking it to action 6 Creativity 7 The planning stage Identify all discrete tasks Sequence and dependencies Time line - critical path Resources Project base-line 8 Execution stage - delivering the result Monitor Evaluate Adapt Control Review 9 The project close Review Documentation Have we delivered? What have we learned?

You can handle the tough stuff with the help of this comprehensive, interactive and thought-provoking course. Our trainers are experienced managers who will guide and support you through the intricacies of people and personal management. The key responsibilities of the manager A manager’s impact on the business and its staff Being a role model Communicating with confidence Questioning skills Managing hybrid teams Assertiveness techniques Managing team performance with ease Giving great feedback Prioritising like a winner Time management techniques Delegating effectively

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*** Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now If you work in maintenance or enforce Health & Safety protocols, then you must be fully trained in PAT (Portable Appliance Testing). The Electricity at Work Regulations 1989 requires that any electrical equipment that has the potential to cause injury is maintained in a safe condition. Portable Appliance Testing is one way in which to ensure electrical equipment is safe. As stated in the IEE Code of Practice - in order to comply with these regulations, the tester must have an understanding of the modes of electrical, mechanical or thermal damage to electrical equipment and appliances as well as their flexes which may be encountered in a work environment This PAT Testing course will familiarise you with the task of portable appliance testing and ways you can help minimise the risk of electrocution, electric shock, and electrically-initiated fires in the workplace. You will learn about the cores of PAT so you're able to offer your support and ensure electrical equipment does not put people's health and safety at risk while at work. You will also cover the different types of legislation that relate to electrical appliances and equipment. By the end of the course, students will feel they have gained a greater understanding of PAT testing, how to identify and assess risks and the precautions that can be put into place to control and reduce the risk. With a single payment, you will gain access to PAT Testing including an original hardcopy certificate, a transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. This PAT Testing Bundle Consists of the following Premium courses: Course 01: PAT Level 4 Course 02: Electrical Technician Complete Training Course 03: Electronic & Electrical Devices Maintenance Course 04: Domestic Appliance Repairing Course Course 05: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 06: Smart Meter Installer Training Course 07: Basic AC Circuit Analysis Course 08: Advanced Electrical Safety Course 09: Electric Power Metering for Single and Three Phase Systems Course 10: PUWER Course 11: RIDDOR Training Course 12: Emergency First Aid and Incident Management at Work This PAT Testing course provides all of the technical knowledge and skills that you will need to perform safe and accurate tests on crucial electrical equipment. The PAT Level 4 course is designed to quickly train anyone how to access and use the right specialised tools for this task. You will be taught how to measure and assess the safety of an item, provide a full report on your findings, and mitigate any issues that may exist. Make your business a safer place with this skill. Take this PAT Testing course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Curriculum of PAT Testing Bundle Course 01: PAT Level 4 Introduction to PAT Relevant Statutory Provisions for PAT Risk Assessment Reducing and Controlling Risks Electrical Units and Appliance Classification Initial Visual Examination Instruments for Testing and Equipment Inspection Electrical Installation Testing Safety Precautions in Electrical Testing Module 10: Reporting and Record-keeping How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Training Bundle. Requirements This Training Course has been designed to be fully compatible with tablets and smartphones. Career path Having this PAT Testing expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (PAT Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Step into the high-stakes world of security and protection with this all-in-one Close Protection & Security Course. Designed for those who take vigilance seriously (but can still appreciate a decent cup of tea), this online programme brings together the essential elements of close protection, security operations, and investigative techniques. From understanding the fundamentals of personal protection to diving into the mechanics of criminology and incident response, each module is crafted to help you stay two steps ahead—whether guarding a VIP or assessing risk like a seasoned pro. You'll explore seven key areas, including lifeguard duties, first aid, detective methods, and the strategic layers of security management. There’s a bit of everything here—minus the dramatic music and sunglasses at night. Ideal for those interested in security and protection roles, this training is as serious as the subject demands, yet delivered in a format that doesn’t require boots on the ground. Our Close Protection Course Bundle Curriculum Outline: Course 01: Close Protection Course 02: Lifeguard Training Course 03: Security Officer Course 04: Security Management Diploma Course 05: Detective Course 06: Criminology: Criminal Investigation Training Course 07: First Aid at Work Key Features of This Course: Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Learning Outcomes Develop strategies for effective close protection operations. Master lifeguard techniques for diverse aquatic environments. Gain essential skills for professional security officer duties. Learn comprehensive security management principles and practices. Acquire investigative techniques in criminal investigation training. Apply first aid techniques effectively in workplace emergencies. Accreditation All of our courses are fully accredited, including this Close Protection & Security Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Close Protection & Security. Certification Once you've successfully completed your Close Protection & Security Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Close Protection & Security Course certification has no expiry dates, although we do recommend that you renew them every 12 months. ugh we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 70 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Close Protection & Security Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Close Protection & Security Course is ideal for: Individuals seeking a career in the security sector. Aspiring detectives and criminal investigators. Those interested in security management roles. Lifeguards aiming to enhance their qualifications. Anyone pursuing a versatile and rewarding career path. Requirements Learners do not require any prior qualifications to enrol on this Close Protection & Security Course. You just need to have an interest in Close Protection & Security Course. Career path After completing this Close Protection & Security Course you will have a variety of careers to choose from. The following job sectors of Close Protection & Security Course are: Close Protection Officer - £25K to 40K/year. Security Manager - £30K to 50K/year. Lifeguard Supervisor - £18K to 25K/year. Private Investigator - £20K to 35K/year. Criminologist - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Embark on a transformative journey towards becoming an adept teaching assistant with the Advanced Teaching Assistant Diploma. This comprehensive course is meticulously designed to equip learners with the essential skills and knowledge needed to excel in educational settings. From classroom management strategies to fostering inclusive learning environments, every aspect of the curriculum is crafted to empower you. Whether you're starting your career or seeking to enhance your current role, this diploma promises a pathway illuminated with insights and practical wisdom. Dive into a learning experience where theory seamlessly intertwines with practical applications, all tailored to enrich your understanding and capabilities as a teaching assistant. Explore innovative teaching methodologies and gain proficiency in supporting educational outcomes. Join a community of aspiring professionals committed to making a profound impact in classrooms nationwide. The Advanced Teaching Assistant Diploma isn't just a qualification; it's your gateway to unlocking boundless opportunities in the realm of education. Learning Outcomes: Demonstrate effective classroom support techniques. Implement inclusive practices to support diverse learning needs. Utilize assessment strategies to monitor student progress. Apply safeguarding principles to ensure a safe learning environment. Collaborate effectively with teachers, parents, and other educational stakeholders. Why Buy This Course? Gain practical skills and theoretical knowledge essential for success as a teaching assistant. Explore diverse learning methodologies tailored to enhance educational support practices. Achieve a recognised qualification that validates your commitment to educational excellence. Certificate: After studying the course materials of the Advanced Teaching Assistant Diploma, there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for £4.99. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who Is This Course For? Individuals aspiring to become teaching assistants. Current teaching assistants looking to enhance their skills. Career changers interested in the education sector. Parents wanting to support classroom activities. Anyone passionate about fostering inclusive learning environments. Advanced Teaching Assistant Diploma Module 01: Teaching Assistant Overview 00:23:00 Module 02: Professional Developments for a TA 00:29:00 Module 03: Working with the School and Its Policies 00:26:00 Module 04: Discussion on Curriculum, Assessment and Monitoring 00:25:00 Module 05: Providing the Best Learning Environment 00:20:00 Module 06: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA 00:16:00 Module 07: Child Development and the SEN Support 00:18:00 Module 08: Understanding Behaviour & Relationships as a TA 00:21:00 Module 09: Experienced TAs Maintain Strong Communications with the Students 00:16:00 Mock Exam Final Exam

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before. 8 in 1 Learning & Development Bundle Improve your knowledge and enhance your skills to succeed with this Learning & Development bundle. This Learning & Development bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Learning & Development Bundle Contains 8 of Our Premium Courses for One Discounted Price: Course 01: Personal Development Coach Online Course Course 02: Train The Trainer-Course Course 03: Performance Coaching & Mentoring Course 04: Workplace Confidentiality Course 05: Professional Diploma in Stress Management Course 06: Workplace Productivity Course Course 07: Decision-Making in High-Stress Situations Course 08: Team Management and Leadership Development Training All the courses under this Learning & Development bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Learning & Development bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Learning & Development bundle, you can achieve your dreams and train for your ideal career. This Learning & Development bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us? All-in-one package of 8 premium courses' Learning & Development bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments 24/7 Tutor Support. Start your learning journey straightaway! *** Course Curriculum of Learning & Development*** Module 01: Introduction to Personal Development Coach Module 02: Introduction to Coaching and Mentoring Module 03: Aspects of Coaching and Mentoring Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Fundamental Qualities of a Coach Module 06: Life Coaching Methods Module 07: Understanding Spiritual Life Coaching Module 08: Key Themes of NLP Module 09: Cognitive Behavioural Therapy Module 10: Effective Communication Skills Module 11: Personal Skills Module 12: Management Skills Module 13: Time Management Module 14: Organisational Skills Module 15: Improvement of Presentation Skills Module 16: Motivation and Mindset Module 17: Visualising Whole Life Goals Module 18: Development of Personality Module 19: Setting Up as a Coach Assessment Process Once you have completed all the modules in the Learning & Development Bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Learning & Development bundle is suitable for everyone. Requirements Learning & Development - CPD Certified You will not need any prior background or expertise. Career path This Learning & Development bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD. CPD Accredited Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.