11516 Professional Development courses in Chippenham delivered Online

Are you wanting to stand out of the crowd through thinking out of the box? Are you wanting to grow and develop your business innovatively? Are you wanting to compete innovatively in the marketplace? If your answers to above questions are 'yes', this course definitely helps you a lot. What you will learn: To build your own ‘Innovation strategy’ to enhance growth and sustainability of your business. To understand how Innovation can help you in achieving success in your Business. To understand how you can solve problems more effectively and differently through innovation. To outcompete the competition through being more innovative in the marketplace.

PRINCE2 Agile® Practitioner, an advanced course blending PRINCE2 and Agile methodologies. Dive into strategic concepts, tailoring frameworks, and effective collaboration. Acquire the skills to manage complex projects seamlessly. About this course £696.00 11 lessons Accredited training Certificate of completion included Exam included Course curriculum IntroductionIntroduction Module 1Lesson - Understand the basic concepts of common agile ways of working Module 2Lesson 2 - Understand the purpose and context for combining PRINCE2 and the agile way of working Module 3Lesson 3 - Be able to apply and evaluate the focus areas to a project in an agile context Module 4Lesson 4 - Be able to fix and flex the six aspects of a project in an agile context Module 5 Lesson 5 - Be able to apply or tailor the PRINCE2 themes, principles, processes and management products to a project in an agile context The PRINCE2 Agile® courses on this page are offered by ITonlinelearning ATO/Affiliate of AXELOS Limited. PRINCE2 Agile® is a registered trademark of AXELOS Limited. All rights reserved.

PRINCE2 Agile® Foundation, a comprehensive program integrating PRINCE2 with agile methodologies. Learn foundational principles for successful project management, combining flexibility and structure. About this course £696.00 16 lessons Accredited training Certificate of completion included Exam inlcuded Course curriculum IntroductionIntroduction Module 1Lesson - Understand Key Concepts Relating to Projects & PRINCE2Test Your Knowledge Quiz Module 2Lesson - Understand Key Concepts Relating to Projects and PRINCE2 AgileTest Your Knowledge Quiz Module 3Lesson - Understand how PRINCE2 Principles, Themes, Processes and Management Products are Tailored and/or Applied in an Agile ContextTest Your Knowledge Quiz Module 4Lesson - Understand the Agile Ways of Working, Key Terms and TechniquesTest Your Knowledge Quiz Module 5 Lesson - Understand the Focus Areas in an Agile Context Test Your Knowledge Quiz The PRINCE2 Agile® courses on this page are offered by ITonlinelearning ATO/Affiliate of AXELOS Limited. PRINCE2 Agile® is a registered trademark of AXELOS Limited. All rights reserved.

PRINCE2 Practitioner certification is suitable for anyone managing projects. The Practitioner certification aims to confirm that you have sufficient knowledge and understanding to apply and tailor the method in a range of different project contexts. About this course £696.00 45 lessons Accredited training Certificate of completion included Exam included Course curriculum IntroductionCourse IntroductionPRINCE2 Practitioner SyllabusPRINCE2 Tutorbot Module 1Introduction Module 2PRINCE2 Process Walk Through Module 3PRINCE2 PrinciplesTest Your Knowledge Quiz Module 4PRINCE2 Organisation ThemeTest Your Knowledge Quiz Module 5PRINCE2 Starting up a Project ProcessTest Your Knowledge Quiz Module 6PRINCE2 Business Case ThemeTest Your Knowledge Quiz Module 7PRINCE2 Initiating a Project ProcessTest Your Knowledge Quiz Module 8PRINCE2 Directing a Project ProcessTest Your Knowledge Quiz Module 9PRINCE2 Progress ThemeTest Your Knowledge Quiz Module 10PRINCE2 Plans ThemeTest Your Knowledge Quiz Module 11PRINCE2 Quality ThemeTest Your Knowledge Quiz Module 12PRINCE2 Risk ThemeTest Your Knowledge Quiz Module 13PRINCE2 Change ThemeTest Your Knowledge Quiz Module 14PRINCE2 Controlling a Stage ProcessTest Your Knowledge Quiz Module 15PRINCE2 Managing Product Delivery ProcessTest Your Knowledge Quiz Module 16PRINCE2 Managing a Stage Boundary ProcessTest Your Knowledge Quiz Module 17PRINCE2 Closing a Project ProcessTest Your Knowledge Quiz Exam PreparationExam Preparation PRINCE2 Practitioner - Sample Examination PapersPRINCE2 Practitioner - Scenario BookletPRINCE2 Practioner Sample Examination 1 - Question BookletPRINCE2 Practioner Sample Examination 2 - Question BookletPRINCE2 Practioner Sample Examination 1 - RationalePRINCE2 Practioner Sample Examination 2 - Rationale Course DocumentsPRINCE2 Practitioner SyllabusPRINCE2 Glossary Internal Assessment TestInternal Assessment Test Course Feedback Course Feedback Form The PRINCE2® courses on this page are offered by ITonlinelearning ATO/Affiliate of AXELOS Limited. PRINCE2® is a registered trademark of AXELOS Limited. All rights reserved.

Level 5 QLS Endorsed Course | FREE QLS Endorsed Hard Copy & PDF Certificate | 120 CPD Points | Lifetime Access

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

The TEFL Foundations - Level 2 Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This TEFL Foundations - Level 2 Course consists of several modules that take around 7 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Introduction to English Language Teaching & Learning Introduction to English Language Teaching & Learning 00:15:00 Module 02: Linguistics Linguistics 00:45:00 Module 03: English Pronunciation English Pronunciation 00:30:00 Module 04: Teaching Grammar and Vocabulary Teaching Grammar and Vocabulary 00:40:00 Module 05: Language Teaching Methodologies Language Teaching Methodologies 00:25:00 Module 06: Teaching Receptive Skills: Reading Teaching Receptive Skills Reading 00:20:00 Module 07: Teaching Productive Skills: Writing Teaching Productive Skills Writing 00:15:00 Module 08: Teaching Receptive Skills: Listening Teaching Receptive Skills Listening 00:15:00 Module 09: Teaching Productive Skills: Speaking Teaching Productive Skills Speaking 00:15:00 Module 10: Lesson Planning and Creating Materials Lesson Planning and Creating Materials 00:25:00 Module 11: Use of Games and Activities Use of Games and Activities 00:30:00 Module 12: Technology in Second Language Teaching & Learning Technology in Second Language Teaching & Learning 00:25:00 Module 13: Teaching English: Situational Approach Teaching English Situational Approach 00:30:00 Module 14: Professional Development and Employment Professional Development and Employment 00:25:00 Mock Exam Mock Exam - TEFL Foundations - Level 2 Course 00:20:00 Final Exam Final Exam - TEFL Foundations - Level 2 Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Step into the world of firefighting knowledge with a course designed to inform, educate, and ignite a deeper understanding of fire safety, emergency response, and modern firefighting procedures. Whether you're considering a career in fire services or simply want to broaden your awareness, this CPD accredited course delivers structured, insightful content that keeps things sharp, relevant, and straight to the point. You’ll cover essential theories behind fire science, risk assessment, fire prevention methods, and incident management—without the need for helmets or hoses. Delivered entirely online, the course offers a flexible approach to learning that doesn’t require rushing into burning buildings. Instead, it delivers clarity, depth, and professional development in a format that fits your pace. With the right mix of substance and structure, this course keeps the flame of curiosity burning while giving your CV something solid to lean on. Course Curriculum: Module 01: Introduction to Firefighter Module 02: Fire Safety Legislation Module 03: Understanding Fire Module 04: Fire Risk Assessment Module 05: Fire Safety Arrangements Module 06: Evacuation & Safety Module 07: Fire Extinguishers Module 08: Emergency First Aid at Work Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Firefighter Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Firefighter Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Firefighter Training - CPD Accredited training.

Boost Your Career By Enrolling In This Event Management Bundle To Overcome Your Challenges! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Event Management and boost your career, then take a step in the right direction with this industry-standard, comprehensive Event Management bundle of courses, which are well organised. This Event Management bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this Event Management package, you will not be charged any extra fees. This Event Management Bundle Package includes: Course 01: Event Management Diploma at QLS Level 2 10 Additional CPD Accredited Premium Courses - Course 01: Event Planner Course Course 02: Event Design, Management & Styling Course 03: Hospitality Management Course 04: Catering Management Course 05: Interior Design & Home Styling Course 06: Social Media Marketing Strategy Course 07: Photography Masterclass Course 08: Adobe Lightroom Masterclass 2021 Course 09: Organisational Skills Course for Administrator Course 10: Marketing Sales Communication Success becomes a lot simpler with this Event Management bundle package, which allows you to monetise your skills. This Event Management bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium Event Management bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials for Event Management are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Event Management Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charges will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum: *** Award in Event Management Diploma at QLS Level 2 Module One: Types of Events Module Two: Brainstorming Module Three: Types of Entertainment Module Four: Support Staff Module Five: Technical Staff Module Six: Vendors Module Seven: Finalize the Plan Module Eight: Administrative Tasks Module Nine: Get Organized Module Ten: Post Event Activities Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Event Management Diploma at QLS Level 2 exams. Show off Your New Skills with a Certificate of Completion After successfully completing the Event Management Diploma at QLS Level 2, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. To Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the level of these courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS Upon finishing the bundle, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - Printed Hardcopy Certificate £29 inside the UK. £39 outside the UK (International Delivery). CPD 175 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The bundle aims to help you get the job or even the long-awaited promotion of your dreams.

Getting Started The Health and Social care sectors offer a wide range of roles that provide services to the healthcare industry. The qualification offers the health and social care workers of today and the future to bring appreciation and proficiency to the health and social division. We provide the aspirants with this opportunity to gain knowledge from these programmes that deliver relevant skills and qualities. These programmes will support their career and academic development and would reflect in releasing their potential. The study method adopted in the programme is to grant career paths for learners who wish to enhance their management and care capabilities within the health and social care division. UK qualifications recognise the result of the certificate and diplomas, and the students need to imbibe the skills accepted by the organisations internationally. The qualifications ensure a dedicated work-related programme of study that delivers in-depth knowledge and awareness and practical skills necessary for properly functioning the health and social care division. It is also comprised of optional units that provide specialist development and growth. The qualification will guide the professional staff and managers of the future in the health and social care sector. The qualifications deliver a standard core of mandatory units that find application in all health and social care sectors and enable the students to specialise in the optional units. The qualification equally applies to full-time learners engaged in formal or part-time work and part-time students in the workplace. The eligibility criteria for choosing their career in this sector is through the achievement of awards or following advanced study to degree level. Key Benefits Understand the ethical issues of health and social care practice. Management and care capabilities within the health and social care sector. Practical skills required in the health and social care sector. Communication in health and social care. Sociology concept in health and ill health. Managing people in health and social care. Key Highlights Are you desirous of developing a bright future, being a professional and gaining knowledge in the Health and social care sector? Then, Qualifi Level 4 Diploma in Health and Social Care is the ideal starting point for your career journey. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 4 Diploma in Health and Social Care can open many career pathways including, but not limited to: Social care worker with an estimated average salary of £27,500 per annum Personal assistant with an estimated average salary of £25,500 per annum Health care assistant with an estimated average salary of £23,534 per annum Community development, with an estimated average salary of £35569 per annum Health administration, with an estimated average salary of £28000 per annum Charity officer with an estimated average salary of £29500 per annum Nursing, with an estimated average salary of £35,584per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications, real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following: Learners who have shown some ability and have possessed qualifications at Level 4, for instance, "A" Levels or vocational awards; Learners who have invested some energy in an authoritative part and proved that they have a capacity and drive to create; Learners looking for advanced proficient development and pick-up work-related aptitudes and know-how.   Progression   Learners completing the QUALIFI Level 4 Diploma in Health and Social Care will allow progress to: The QUALIFI Level 5 Diploma in Health and Social Care, or The second year of undergraduate study in health and social care or Directly into employment in an associated profession.   Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that:- The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Reflective Practice Reference No : HSC404 Credit : 20 || TQT : 200 Unit introduction to health care policy will make learner to learn how to improve about independent skill in the health care policy and how it will reflect in the health and social care sector. UNIT2- Academic Study Skills Reference No : HSC401 Credit : 20 || TQT : 200 This unit will help learner to develop their personal and academic skills. UNIT3- Communicating in Health and Social Care Reference No : HSC402 Credit : 20 || TQT : 200 The unit will help learner to understand how we will interact in a health and social care sector. UNIT4- An Introduction to Health Care Policy Reference No : HSC403 Credit : 20 || TQT : 200 This unit will study about what are the issues to be faced by a health care sector and how can we solve those issues through inputting a developmental policy. UNIT5- Managing People in Health and Social Care Reference No : HSC405 Credit : 20 || TQT : 200 This unit will help learner to understand what are the recruitment process and how it is running in an health and social care sector. UNIT6- Sociology Concepts in Health and Ill Health Reference No : HSC406 Credit : 20 || TQT : 200 In this unit learner will learn how our society is allocated with age, gender, classification of society, family in a sociological concept. It will also help learners to achieve a good knowledge about the issues facing by our society and the realisation of health and ill health. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.