11447 Professional Development courses in Bathgate delivered Online

This course satisfies the supervision requirements in the LAA Standard Contract & covers the key skills needed to ensure compliance with the LAA Contract.

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM. Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment. This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort. Topics: Harassment Laws: The definition of sexual harassment and quid pro quo. Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments). Creating a happy work environment free from hostility and discomfort. Reporting: What to do when employees witness or experience harassment. Responding: How managers can identify and respond to prohibited conduct. Attendees will be able to: Identify the signs of Harassment and take steps to prevent it, Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur, Involve the correct individuals in being made aware of the occurrence, and Respond appropriately to the situation after it occurs. This workshop is offered in two versions – management-only and staff-only.   Online Format—Workplace Professionalism is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. It was an extreme pleasure to have you as part of the Communication Enhancement Training Program. Your presentation was excellent and well received by the staff. Courtney C. Crouch, Jr., PresidentSelected Funeral and Life Insurance Company

At the end of the 5 days, Learners will attain an RQF Award in the requirements of FD&FA systems for non-domestic buildings BS 5839-1: 2017.

ESI’s Collaborative Selling micro-credential explores the importance of the Customer to improved and faster sales performance. This self-directed course helps the learner to understand how, by re-framing how they view the world from a different perspective, they can improve sales and reduce their sales cycle.

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Customer Service This course provides the learner with essential skill-building to better serve customers and enhance the organization service delivery.The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.After the successful completion of the course, you will be able to learn about the following; Understand the importance of having a customer service policy in a hospitality setting Understand how to promote a customer-focused culture with a high level of service delivery Understand how to identify customer needs and evaluate their level of satisfaction Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Customer Service Representative Customer Service Manager Marketing Manager Marketing and Sales Team Public Relations Manager Company Secretary Corporate Leader Team leader

An ESI Micro-Credential ESI’s Business Acumen micro-credential introduces the learner to the core principles and skills that underpin selling today. This 12-week self-directed course enables participants to identify what is required in order to achieve improved results as well as recognise the factors that will impact sales performance.  Get Certified. Get Promoted. Earn More. During the course, you will learn: What it means to be a sales professional. What is required in order to achieve improved results. To recognise the factors that will impact performance. How to translate information into credible market intelligence. How to collaborate to achieve better results. The fundamentals of what it means to be a high-performing sales professional. An understanding of business and how this drives higher performance. Awareness of personal credibility, why it matters and how to collaborate with others to achieve better results. Certification ESI’s Stackable Micro-Credentials Your personalised Continuous Professional Development solution Navigate your own journey through ESI at a time and pace that suits you.  Develop your skills and advance your career with milestone-based learning. Each micro-credential achievement builds to a more senior certification – ultimately leading to ESI’s flagship Professional Diploma. Your Career. Your Development. Your Way.

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Commercial Trust Law The course explores the principles and nature of Equity as a separate and fundamental source of common law. The course introduces critical historical events that contributed to the birth of this legal system. The course presents an in-depth analysis of Trust and Trust mechanisms, elaborates on different types of Trusts, and presents the nature of respective rights and obligations of the parties in a trust. In addition, the course explores the rationale behind the commercialisation of Trust and explains the impact of using Trusts as commercial vehicles. The course introduces some practical examples of the relationship between Trust and contract and explains the difference between Trust and other contracts. The course also elaborates on different types of commercial Trusts and presents the rules framing Trusts under different jurisdictions. Course Details After the successful completion of this lecture, you will be able to learn about the following; Understand the Principles and nature of Equity. Understand the history, concept, and rationale of a Trust. Determine different types of Trusts. Analyse the nature of respective rights and obligations of the parties in a trust. Analyse the rationale behind the commercialisation of Trust. Determine the impact of the commercialisation of Trust. Understand the relation between Trust and contract. Understand the difference between Trust and other contracts. Elaborate on different types of commercial Trusts. Understand rules framing Trust under different jurisdictions. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. Legal advisors. Law practitioners. Contract specialists. Legal officers. Contract managers. Business developers. Trade advisors. Trade compliance officers. Law lecturers. Business lecturers. Legal and business researchers.

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

ESI’s High-Performance micro-credential explores the individual salesperson and enables them to develop the mindset and attitude to succeed – all the time. This course guides learners through an examination of their professional selves, their behaviours and how to constantly learn & improve. All leading to higher personal and business performance.

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Food and Beverages Operations The course provides extensive concepts, principles and skills to effectively manage the food and beverages operations of a commercial restaurant or hotel. The learner will be able to understand the operations, roles involved and standard procedures for a memorable meal experience for the customer. After the successful completion of the course, you will be able to understand the following; Nature and underlying dynamics of the food and beverages sector Understand different roles and responsibilities within the food and beverages sector Effective meal preparation and serving techniques Restaurant menu design and management Beverages, types, legal aspects of beverages served in the hospitality sector The UK legal framework for beverages provision Internal operations of restaurant, kitchen including the purchasing function Restaurant inventory Mangement and stock control Techniques to reduce the cost of food offered in a restaurant Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate to the following audience. CEO, Director, Manager, Supervisor Hospitality Manager Operations Director/Manager Food and Safety Manager Restaurant Manager Executive Chef Food Inspector