10637 Professional Development courses in London delivered On Demand

Working safely is in the interest and concern of all staff, both employers and employees. Health and safety is one of the few areas where the law places specific duties specifically on employees so a knowledge of where this applies and how to ensure that it is adhered to is vital to protect individuals and businesses. Most workers feel that accidents are something that only happens to other people. The reality is that too many workers are coming to harm by not observing Health and Safety laws and not working to safe systems of work - the physical, mental and financial burden of these accidents can have a huge impact on themselves, their families and their colleagues. The course covers a wide range of topics including fire safety, asbestos awareness, working at height, COSHH, PPE and electricity. It also covers methods for improving safety performance and methods of protecting the environment.

There are two crucial attributes you must have when working with people in a caring, supportive environment. First, all service users must be treated with dignity and the second crucial attribute is privacy. The course will start by defining dignity and privacy within the healthcare sector, and will explain how the two are quite often linked. It will then go on to give you a range of useful professional tips about setting up the right working relationship with your service users, and discuss some of the issues that can arise when dignity and privacy are not respected.

Over 350 million people in the world are affected by depression. This online course will raise awareness of depression and how it can be recognised, diagnosed, classified and treated. It starts by looking at diagnoses before moving on to define the various types of depression, you'll also learn about other disorders. It then looks at the causes of depression and the everyday factors which can make it more difficult to manage effectively. You'll learn about depression symptoms in adults, teenagers and children and how to get help. There'll be information to help you understand how to recognise and psychotic depression and how it can be treated. The course also looks at the physical and social effects of depression, including on those living with a person who is depressed. Depression management techniques and treatments will be covered, including Cognitive Behavioural Therapy, Dialectical Behaviour Therapy, Selective serotonin reuptake inhibitors, Relaxation techniques and Mood management. Finally, we'll feature the roles played by diet, exercise and managing work-life balance and lifestyle.

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale. This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful. There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies. When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are and how resources and risks will be managed throughout the project. When it’s done poorly the project can suffer from feature creep, delays, go over budget or not get finished at all. This course covers some of the common project management methodologies, setting goals, and actually achieving them, identifying the need for a project to be started, using key project management tools and much more.

Allergies occur when the body’s immune system reacts to a usually harmless substance as though it is harmful. Why this happens, isn’t clear. However, most sufferers come from families that have a history of allergies, or related problems. Every year, the number of people with allergies is increasing so having an awareness of potential allergens and why they can be harmful is becoming more important, particularly if you work in the service industry. This course covers general allergies, food allergies and food intolerances and explain the differences between them. It covers the 14 allergens controlled by legislation along with food additives and how they can trigger allergic reactions. It takes a detailed look at the symptoms of food allergies and takes in the wider picture discussing the current theories of why rates are increasing. It then finishes off by covering practical steps that can be taken to reduce the risk from allergens and also what steps can be taken both internally and externally to monitor the control measures.

This course covers a range of problems that occur in the workplace - and how they can be recognised, controlled and solved. You'll learn about the three main areas in which problems can occur - people tasks and resources. Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion. You'll learn about the Equality Act 2010 and how it applies to discrimination. There'll be coverage of time-wasting - due to individual actions and poorly organised work systems - and how to ensure time at work is spent productively. It'll also cover problems with resources, such as a lack of raw materials or equipment. You'll discover the ways problems can be solved by the actions of managers, employees and outside organisations. Finally, we'll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts - and the many benefits these resolutions can bring to the workplace.

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Our Safeguarding courses have been created because, first and foremost, each and every one of us has basic human rights. Chief among these is the right to be healthy, happy and treated well, regardless of race, age, gender or location. When these rights are abused in some way it’s wrong, and it is therefore vital that guidelines, policies and procedures are followed to enable everyone, without exception to live a life in which these basic values and rights are maintained and upheld. This course is aimed at anyone who has a duty of care for, or comes into contact with, adults in need of care and support, either as a paid professional or a volunteer. This includes, but isn’t limited to, those that work in domiciliary care, the NHS, community centres, prisons or with a family member at home, and sets out the roles and responsibilities everyone must undertake to protect an adult’s right to live in safety, free from abuse and neglect. You and the organisation you work for must take appropriate and proportional measures necessary for the protection of adults in your care, while still ensuring they are supported and empowered to have control over how they want to live their lives and this course can bring you one step closer to being able to do this. This means that whatever the circumstance, you and the organisation you work for must take appropriate and proportional measures necessary for the protection of adults in your care, while still ensuring they are supported and empowered to have control over how they want to live their lives. During this course you will hear many facts, figures and details surrounding the risk to adults in need of care and support, the types of abuse suffered and key safeguarding legislation put in place to minimise the abuse of adults with care and support needs. By the end of this course, you will have learned a better understanding of safeguarding principles and be able to apply them to your role. This includes being able to define the key terminology in relation to safeguarding; identify the principle laws that relate to safeguarding and why they have been put in place to minimise abuse; recognise and respond to the ten types of abuse suffered by vulnerable adults; identify and report concerns of abuse or neglect; describe your role, responsibilities and boundaries; ensure people are supported and encouraged to make their own decisions and give informed consent, and finally manage the environment to minimise the risk of abuse.

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. Training your employees with our online system will go a long way to give them greater awareness of the dangers that poor food safety standards pose, as well as covering how food safety risks actually arise and how to control and prevent them. Level 2 Awards in Food Safety are suited for anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled. Typical environments may include: Pubs, hotels, restaurants. Supermarkets and retail environments. Food and drink manufacturers. Hospitals. Care homes. Schools.