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10654 Professional Development courses in Larbert delivered On Demand

Document Control Course

5.0(2)

By Online Training Academy

In today's modern world, a Document Control Course is indispensable for organizations striving for efficiency, compliance, and accountability. With the proliferation of digital documentation, ensuring accurate version control, accessibility, and security is paramount. Professionals trained in document control play a vital role in maintaining organized records, facilitating effective communication, and mitigating risks associated with data breaches or regulatory non-compliance. In the UK, the demand for skilled document controllers remains steady, with job opportunities spanning across various industries such as construction, engineering, healthcare, and finance. Salaries for document control roles in the UK typically range from £25,000 to £35,000 per year, depending on experience and sector. As businesses increasingly recognize the importance of proper documentation management for operational efficiency and legal compliance, the sector is witnessing steady growth. Embracing a Document Control Course not only opens doors to rewarding career opportunities but also ensures individuals contribute effectively to modern workplaces' success and regulatory adherence. Key Features This Document Control Course Includes: This Document Control Course is CPD Certified Developed by Specialist Lifetime Access Course Curriculum Document Control Course: Module 01: Fundamentals of Document Management Module 02: Core Concepts in Document Organization Module 03: Document Control & Lifecycle Management Module 04: Strategies and Tools for Document Control & Handling Module 05: Advanced Document Control & Administration Module 06: Ensuring Document Quality Module 07: Project Documentation Management Module 08: Utilizing Electronic Document Systems Learning Outcomes Document Control Course: Understand principles, elements, and lifecycle of Document Control. Apply strategies and instruments for effective Document Control management. Implement Quality Assurance measures for controlling document quality. Manage project documents efficiently using established protocols. Utilize Electronic Document Management Systems for soft copy documentation. Demonstrate proficiency in various aspects of Document Management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Document Control course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Document Control. Moreover, this course is ideal for: Professionals seeking to enhance Document Control skills. Project managers requiring comprehensive understanding of document management. Individuals transitioning to roles involving Document Control responsibilities. Students pursuing careers in administration, project management, or quality assurance. Employees aiming to improve efficiency in handling electronic documentation. Requirements There are no requirements needed to enrol into this Document Control course. We welcome individuals from all backgrounds and levels of experience to enrol into this Document Control course. Career path After finishing this Document Control course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Document Control are: Document Controller - £25k to £40k/year. Project Administrator - £20k to £35k/year. Records Manager - £25k to £45k/year. Compliance Officer - £30k to £50k/year. Information Governance Officer - £35k to £55k/year. Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.

Document Control Course
Delivered Online On Demand1 hour 12 minutes
£12

Flourish Studio Masterclass : Create Animated Visualisation

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Flourish Studio Masterclass : Create Animated Visualisation will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Flourish Studio Masterclass : Create Animated Visualisation will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Flourish Studio Masterclass : Create Animated Visualisation and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Flourish Studio Masterclass : Create Animated Visualisation is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Flourish Studio Masterclass : Create Animated Visualisation. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Flourish Studio Masterclass : Create Animated Visualisation will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction to Flourish Studio Welcome 00:04:00 Flourish Studio Background Story 00:01:00 Features of Flourish Studio 00:02:00 Flourish Studio Plans (Free, Business, Enterprise) 00:02:00 Getting Started with Flourish Signing up 00:02:00 Home Page Interface Walkthrough 00:06:00 Creating our First Flourish Visualisation 00:04:00 Adding and Managing Data in Flourish Templates Managing Data in Visualisations 00:08:00 Column Bindings 00:06:00 Merge Datasets 00:07:00 Creating Visualisations in Flourish Studio from scratch Creating a Bar or Line Chart in Flourish Studio - First Steps 00:08:00 Changing Settings to update Chart's look and feel - 1 00:21:00 Changing Settings to update Chart's look and feel - 2 00:10:00 Changing Settings to update Chart's look and feel - 3 00:12:00 More Visualisation Templates in Flourish Studio Table Charts (including mini visualisations) 00:09:00 Creating a Hierarchy Visualisation 00:05:00 Scatter Plot 00:06:00 More interesting variations of Scatter Plot 00:04:00 Map & Projection Charts + 3D Maps 00:08:00 Survey Charts 00:07:00 Gantt Chart 00:06:00 Radar Chart in Flourish Studio 00:06:00 Creating a Story and other Options How to create a Story in Flourish 00:13:00 Exporting, Publishing and Sharing 00:05:00 Flourish's Embed Options 00:06:00 How to Delete Projects 00:02:00 Other Exciting and Important Features Controlling access to Visualisations and stories with different Account Types 00:03:00 How to create a video or GIF from Flourish Visualisation/Story 00:04:00 How to generate the thumbnail of your visualisation 00:02:00 Customise colours in Flourish palettes 00:02:00 How to show published projects on your profile page 00:03:00 How to colour parts of your text with custom HTML 00:03:00 Add Social icons in Footer 00:02:00 Data Visualisation Tips & Resources How to select the right Visualisation Template 00:05:00 Dashboard Development Best Practices 00:04:00 Sources to get Datasets to use in Visualisations 00:02:00 Useful Resources to get Help & Continue Learning 00:06:00 Congratulations Congratulations on Course Completion 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Flourish Studio Masterclass : Create Animated Visualisation
Delivered Online On Demand3 hours 27 minutes
£11.99

Powerful Discipline Guide

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Powerful Discipline Guide course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Powerful Discipline Guide course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Powerful Discipline Guide and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Powerful Discipline Guide course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Powerful Discipline Guide course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Powerful Discipline Guide will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 1: Introduction Introduction 00:02:00 Module 2: Art of Discipline & Benefits The Art of Discipline 00:08:00 Benefits of Self-Discipline 00:10:00 Module 3: KEY Discipline Skills, Tools & Insights Why Poor Discipline Can Destroy You 00:10:00 7 Strategies to Build Unbreakable Self-Discipline 00:10:00 How to Develop Powerful Self Discipline 00:11:00 Superiority of Discipline over Motivation 00:07:00 Module 4: Conclusion Final Thoughts & Tips 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Powerful Discipline Guide
Delivered Online On Demand59 minutes
£11.99

Domestic Violence and Abuse Awareness Diploma

5.0(2)

By Institute of Beauty & Makeup

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Domestic Violence and Abuse Awareness Diploma
Delivered Online On Demand1 hour
£12

Personal Planning & Development Course

4.3(43)

By John Academy

Description: This course is designed to help you grow and develop abilities to make the right decisions in life. You ought to always think out the issue before you make a decision. You'll make healthier decisions by viewing the total picture. If the issue is too huge for you to handle solo, ask for help. Talk with acquaintances, loved ones, or experts. In this course, y ou will also be guided to realise your true potentials. It will help you develop time management skills and personal effectiveness. It will also help you to build confidence and also be providing you with stress releasing techniques which will help you enjoy your personal as well as your professional life. With this course you will be able to increase your motivation. It will help you communicate with people easily with more confidence and this will increase your productivity. Who is the course for? This course is for people who are willing to help themselves to increase their confidence level and excel at their job. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Personal Planning & Development Course is a useful qualification to possess, and would be beneficial for the following careers: Child psychology Counsellor Personal development instructor Blogger. Chapter 01 Accepting the Facts 01:00:00 Chapter 02 Establishing Bravery 00:30:00 Chapter 03 Altering Habits 01:00:00 Chapter 04 Beauty is truth; truth beauty 00:30:00 Chapter 05 Favorable Contemplations 00:30:00 Chapter 06 Using Your Brain 00:30:00 Chapter 07 Wrapping Up 00:15:00 Mock Exam Mock Exam- Personal Planning & Development Course 00:20:00 Final Exam Final Exam- Personal Planning & Development Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Personal Planning & Development Course
Delivered Online On Demand4 hours 55 minutes
£11.99

Disability Studies Training Course

5.0(2)

By Training Express

The Disability Studies Training Course provides in-depth insights into the challenges and opportunities within the field of disability. Whether you are looking to understand the social, legal, or healthcare aspects of disability, this course offers a broad exploration of relevant topics. You will develop a strong understanding of disability theories, models, and the key policies that shape the lives of individuals with disabilities. With engaging modules, you'll explore diverse areas, from education and employment to healthcare provision and social support systems, offering a holistic view of how society interacts with and supports disabled individuals. Designed for those interested in creating a more accessible and supportive environment for all, this course delves into the critical issues that people with disabilities face in their daily lives. By studying various perspectives on disability, you will gain a well-rounded knowledge base, preparing you to better advocate for and work alongside individuals with disabilities in various settings. Whether you're looking to improve your understanding for personal growth or career development, this course provides valuable insights into an important and often underrepresented area of study. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Disability Studies Module 2: Social and Cultural Perspectives on Disability Module 3: Disability and Society Module 4: Health and Well-being for People with Disabilities Module 5: Disability and Intersectionality Module 6: Disability and Global Perspectives Learning Outcomes: Analyse societal perceptions influencing disability dynamics. Demonstrate a nuanced understanding of disability's social and cultural dimensions. Evaluate the impact of disability on individuals and wider society. Implement strategies to enhance health and well-being for people with disabilities. Recognise and navigate intersections between disability and various identities. Apply a global perspective to understand diverse manifestations of disability. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals passionate about social justice. Students aspiring to work in healthcare or advocacy. Educators seeking a deeper understanding of diversity. Professionals in social work or community development. Anyone interested in fostering an inclusive society. Advocates for human rights and equality. Individuals pursuing careers in public health. Those committed to promoting global inclusivity. Career path Disability Rights Advocate Inclusive Education Coordinator Community Support Worker Public Health Consultant Diversity and Inclusion Specialist NGO Program Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Disability Studies Training Course
Delivered Online On Demand1 hour
£12

UK Pension Laws and Regulations

5.0(2)

By Online Training Academy

Unlock the intricacies of the UK's pension system with our comprehensive course on UK Pension Laws and Regulations. Whether you're a financial professional, a human resources specialist, or simply looking to deepen your understanding of the pension landscape, this course is designed to provide you with the essential knowledge and insights you need. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The "UK Pension Laws and Regulations" course provides a comprehensive understanding of the UK pension system. Learners will gain insights into the various types of pension schemes available, and the laws and regulations that govern them. They will explore the structure and operation of pension regulations, including the roles and responsibilities of regulatory bodies. The course also covers pension fund governance, highlighting the importance of effective management and oversight. Additionally, learners will identify key challenges facing the UK pension system and examine potential solutions. By the end of the course, participants will have a solid grasp of the regulatory landscape, be able to navigate the complexities of pension schemes, and understand the governance required for managing pension funds effectively. This knowledge is essential for anyone involved in pensions, whether as a professional in the field or an individual planning for retirement. Course Curriculum Module 01: Overview of the UK Pension System Module 02: Types of Pension Schemes Module 03: Laws and Regulation of the Pension System in the UK Module 04: Pension Regulation Module 05: Pension Fund Governance Module 06: Key Challenges in the UK Pension System Learning Outcomes: Understand the structure of the UK Pension System comprehensively. Identify various types of pension schemes in the UK. Learn the laws and regulations governing UK pensions. Explore the framework of pension regulation in the UK. Gain insights into pension fund governance practices. Recognize key challenges within the UK pension system. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Those interested in UK pensions. Individuals working in pension management. Policy makers in the pension sector. Students studying finance or law. Pension fund trustees and administrators. Career path Pension Scheme Administrator Pension Fund Manager Pension Policy Advisor Pension Consultant Pension Compliance Officer Pension Governance Specialist Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

UK Pension Laws and Regulations
Delivered Online On Demand2 minutes
£12

End of Life Care Training

5.0(2)

By Online Training Academy

In today's world, End of Life Care training is indispensable, given the aging population and the complexities of modern healthcare. This End of Life Care training course equips individuals with essential skills to provide compassionate and comprehensive care to those nearing the end of their lives. With modules covering everything from advance care planning to spiritual and psychosocial support, End of Life Care training ensures professionals can navigate the delicate nuances of this crucial phase with expertise and empathy. In the UK, where the demand for such specialized care is on the rise, mastering these skills opens doors to rewarding job opportunities. Positions in hospices, hospitals, and community care settings await those with End of Life Care certification, offering competitive salaries averaging £25,000 to £35,000 annually. Moreover, the advantages of pursuing this course extend beyond employment prospects; it enables individuals to make a profound difference in people's lives during their most vulnerable moments. With the sector seeing a steady increase in demand for qualified professionals, now is the opportune time to embark on a career path in End of Life Care, with job opportunities expected to grow by 10-15% in the coming years. Join us in this noble pursuit, where every lesson learned is a beacon of hope, illuminating the path towards dignified care and comfort at life's most tender juncture. Enrol today and embark on a journey that transcends mere education, forging you into a beacon of compassion in the realm of end-of-life care. Key Features of This End of Life Care Course: CPD Certified End of Life Care Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum of This End of Life Care Course Module 01: Introduction to End of Life Care Module 02: Availability of Services Module 03: Advance Care Planning Module 04: Goals of Care Module 05: Physical Illness Module 06: Neurological Illness Module 07: Quality Care at the End of Life Module 08: Communication During the End of Life Module 09: Palliative Care Holistic Assessment Module 10: Spiritual and Psychosocial Care Module 11: Care after Death Module 12: Further Support, Training and Development Module 13: Legal Aspects Learning Outcomes: Analyze services availability for End of Life Care in communities effectively. Implement advance care planning strategies for optimal patient outcomes. Discuss and set appropriate goals of care in End of Life Care scenarios. Assess physical and neurological illnesses affecting End of Life Care patients comprehensively. Apply holistic assessment techniques for palliative care accurately. Navigate legal aspects surrounding End of Life Care ethically and professionally. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This End of Life Care Training course is accessible to anyone eager to learn more about this topic. Through this End of Life Care Training course, you'll gain a solid understanding of End of Life Care Training. Moreover, this End of Life Care Training course is ideal for: Healthcare professionals seeking advanced training in End of Life Care. Nurses aiming to enhance their skills in palliative and hospice care. Social workers dedicated to supporting individuals and families during End of Life Care. Hospice volunteers looking to deepen their understanding of End of Life Care. Medical students preparing for future roles in End of Life Care support. Requirements There are no requirements needed to enrol into this End of Life Care Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this End of Life Care Training course. Career path After finishing this End of Life Care Training course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of End of Life Care Training are: Hospice Nurse - £26K to 40K/year. Palliative Care Social Worker - £27K to 36K/year. End-of-Life Care Coordinator - £30K to 45K/year. Bereavement Counsellor - £24K to 38K/year. Hospice Chaplain - £28K to 42K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

End of Life Care Training
Delivered Online On Demand3 hours 18 minutes
£12

Customer Service Diploma Level 2 & 3

5.0(2)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand42 minutes
£12

Customer Service Diploma Level 2 & 3

5.0(2)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand42 minutes
£12