COURSE INTRODUCTION The purpose of this course is to introduce / refresh participants’ knowledge and skills in the essential aspects of diabetes management in their practice setting. AIMS AND OBJECTIVES Identify their current knowledge of diabetes care and how confident they feel about offering advice to a patient with diabetes and or their family. Purpose and outcomes of the main treatment options for people with diabetes . Discuss the importance of addressing the person’s needs and how regular clinic visits impact on the management of diabetes All course materials and certificate of attendance Accreditation 6 CPD points awarded completion. Accredited by One Awards (*Certificate £30) and CPD Standards (*Certificate free) Discuss how to build relationships and establish an environment that enables the person with diabetes to take an active role in their diabetes management COURSE CONTENTS OVERVIEW Aetiology and diagnosis of type 1 and type 2. Difference between type 1 and type 2 diabetes Implications for practice Management goals TYPE 1 Treatment and management options Carbohydrate awareness Challenges in self-management Hypoglycaemia and hyperglycaemia Screening and the annual review TYPE 2 First line treatment and step-wise options Food choices and relation to risk Activity and type 2 diabetes Cardiovascular disease and type 2 diabetes Screening and annual review SUPPORTING PEOPLE WITH DIABETES AND THEIR FAMILY Seeing the person not the disease Consultation skills Ongoing support needs . Food and lifestyle messages for diabetes Annual review and screening including foot care advice Blood glucose monitoring Consultation skills and relationship building Complications and treatment options WHO SHOULD ATTEND? Nurses HCAs
THE 9 STEPS TO SALES P.O.T.E.N.T.I.A.L - INTERACTIVE WORKSHOP It's time to take charge of your sales process. You need a framework that empowers you rather than binds you to their approach. THEIRS - Send me a propsal with you best ideas, processes and price and then I'll disappear. The 9 Steps is a tried and tested process that keeps you in control of the sales conversation and ensures you achieve clear and specific outcomes. I am running a one-hour interactive session, which will be followed 2 weeks later with a one-hour feedback session. Here, you can share your experiences using the process in an open forum and gain further insights.
Our Team Leader Programme is designed specifically for new & existing Team Leads & Managers in Healthcare, such as General Practice, Primary & Secondary Care. This programme gives delegates the opportunity to spend time with peers, gain new tools & techniques that enable them to develop & support their team effectively. Building confidence to be able to have more proactive & challenging conversations with team members, supporting managers and reducing escalation.
In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.
Learn how to create a supportive and open environment for mental health and wellbeing at work, helping everyone thrive and perform at their best.
Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ?end-to-end? from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods. This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - PLANNING AND BUILDING A SERVICE VALUE STREAM Tackling the concepts and challenges related to SVS Using the ?shift left? approach The true value of information and technology across the SVS 2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT Using the value stream to design, develop and transition new services Adding to a value stream by leveraging ITIL practices Providing user support Furthering the value stream for support through ITIL practices 3 - CREATING, DELIVERING AND SUPPORTING SERVICES Coordinate, prioritize and structure activities The value of buy vs. build, sourcing, and service integration and management
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This workshop equips participants with the essential knowledge and skills to effectively intervene and support individuals who may be experiencing suicidal thoughts. Participants will learn to recognise the signs of suicidal ideation, confidently engage in supportive conversations, and create practical suicide-safety plans as part of a first aid approach.