Name: Recruitment Skills 1 Day Workshop in Northampton
Price: 595 GBP
Availability: InStock

Northampton

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 2 Days | Credits: 16 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

In the competitive construction industry, the need for training is more vital than ever. Organizations that devote resources to professional development are more likely to see higher productivity and greater efficiency. On-the-job training can provide crucial knowledge to perform tasks at hand, but the best professionals constantly seek to learn about new techniques and technologies to improve their performance on-site and in the office.

Our Construction Project Manager Course (PMC) provides project managers the chance to sharpen the skills necessary to work more efficiently, increase productivity, and propel your construction business to the next level. PMC provides the ideal opportunity for project managers to gain crucial knowledge and leadership skills to stay competitive. This program will provide participants with skills they can immediately implement on the job and in the field. Everyone who goes through the program has something to gain over an intense week of workshops, assignments, and team-building activities.

PMC participants experience an interactive program that explores 15 critical areas of project management that seasoned project managers tackle on a daily basis. PMC provides participants with practical solutions to current industry challenges they can take back to immediately impact performance and improve project results.

Learning Objectives: 

Upon successful completion of this course, the learner will be able to:

● Identify the importance of pre-planning and its correlation with a company’s bottom line.
● Discuss the impact of low job site productivity on the project contractor, craftsperson, project owner, and designer.
● Discuss information required to evaluate and select subcontractor and vendor services and material and equipment purchases.
● Identify legal actions, or lack thereof, that can have far-reaching legal consequences for the project manager, their company, and many others.

Course Topics:

Day 1:

1.Project Planning
Importance of pre-planning.
Developing comprehensive project plans.
Correlation between planning and profitability.
Tools and techniques for effective planning.

2.Safety Management
Importance of safety in construction.
Developing and implementing safety plans.
OSHA regulations and compliance.
Risk assessment and mitigation.

3.Construction Productivity
Factors affecting job site productivity.
Techniques to improve productivity.
Measuring and tracking productivity.
Case studies of productivity improvements.

4.Subcontractor & Vendor Management
Evaluating and selecting subcontractors and vendors.
Contract negotiation and management.
Performance monitoring and quality control.
Building and maintaining strong relationships.

5.Critical Path Method (CPM) Scheduling
Basics of CPM scheduling.
Developing and maintaining project schedules.
Identifying and managing critical paths.
Tools and software for scheduling.

Day 2:

1.Claims Management
Types of claims in construction.
Preventing and managing claims.
Documentation and communication strategies.
Dispute resolution methods.

2.Legal Issues & Contract Clauses
Key legal concepts in construction.
Important contract clauses and their implications.
Managing legal risks and liabilities.
Case studies of legal issues in construction.

3.Cost Control
Budgeting and cost estimation.
Tracking and controlling project costs.
Analyzing cost performance.
Techniques for cost reduction.

4.Project Recordkeeping
Importance of accurate recordkeeping.
Types of project records and documentation.
Best practices for maintaining records.
Tools for efficient recordkeeping.

5.Communication
Importance of effective communication.
Strategies for improving communication.
Tools and technologies for communication.
Case studies of communication failures and successes.

6.Time Management
Techniques for effective time management.
Prioritizing tasks and managing deadlines.
Tools for time tracking and management.
Case studies of time management in construction.

7.Problem Solving & Decision Making
Techniques for problem-solving.
Decision-making frameworks.
Analyzing and evaluating options.
Case studies of problem-solving in construction.

8.Innovation
Importance of innovation in construction.
Identifying and implementing new technologies.
Encouraging a culture of innovation.
Case studies of successful innovation.

Conclusion: 

The PMC course aims to equip project managers with the skills and knowledge necessary to excel in the construction industry. By addressing the critical areas of project management, participants will leave the course with practical strategies and tools to enhance their performance and drive their projects to success.
Who Can Attend?
The Construction Project Manager (PMC) 2 Days Training course is designed for:

Project Managers: Experienced project managers looking to enhance their skills and stay updated with the latest industry practices and technologies.
Construction Managers: Individuals responsible for overseeing construction projects who want to improve their management techniques and project outcomes.
Site Supervisors: Supervisors and foremen seeking to gain a deeper understanding of project management principles and practices to better support project managers.
Engineers and Architects: Professionals involved in the planning, design, and execution of construction projects who want to enhance their project management knowledge and skills.
Construction Professionals: Anyone in the construction industry, including estimators, planners, and coordinators, aiming to improve their project management capabilities and advance their careers.
Business Owners and Executives: Owners and executives of construction companies who want to ensure their project managers and teams are well-equipped with the necessary skills to drive project success and business growth.
Aspiring Project Managers: Individuals aspiring to move into project management roles within the construction industry, seeking foundational knowledge and skills to prepare for the transition.
HR and Training Managers: Human resource and training managers responsible for the professional development of their company's construction management teams.
Prerequisites
While there are no strict prerequisites for attending the PMC course, having a basic understanding of construction processes and some experience in construction project management will be beneficial. Participants should come prepared to engage in interactive discussions and practical exercises that require critical thinking and problem-solving skills.
Benefits of Taking the Construction Project Manager (PMC) 2 Days Training Course In-House
1. Customization to Your Needs:
● The course can be tailored to address the specific challenges and requirements of your organization, ensuring the content is relevant and directly applicable to your projects and team dynamics.

2. Convenience and Flexibility:
● Conducting the training in-house eliminates the need for travel, saving time and reducing costs for your employees. It also allows for scheduling flexibility to fit the course around your team's availability.

3. Team Building and Collaboration:
● In-house training fosters a collaborative learning environment, encouraging team building and improved communication among your employees. It provides an opportunity for your team to work together on practical exercises and case studies, strengthening their ability to collaborate effectively on future projects.

4. Immediate Application:
● The skills and knowledge gained during the course can be immediately applied to your current projects, leading to quick improvements in productivity, efficiency, and project outcomes.

5. Cost-Effective:
● In-house training is often more cost-effective than sending multiple employees to external courses. You save on travel and accommodation expenses, and there are often discounts available for group bookings.

6. Consistent Training:
● Ensuring that all relevant team members receive the same high-quality training ensures consistency in the application of project management principles and practices across your organization.

7. Confidentiality:
● In-house training allows your team to discuss sensitive and proprietary information freely without concerns about confidentiality. This can lead to more open discussions and practical problem-solving sessions.

8. Enhanced Engagement:
● Training conducted in a familiar environment can increase engagement and participation. Employees may feel more comfortable and willing to engage in discussions, ask questions, and participate in activities.

9. Long-Term Benefits:
● Investing in in-house training demonstrates your commitment to employee development, which can boost morale, job satisfaction, and retention rates. Employees are more likely to stay with an organization that invests in their professional growth.

10. Direct Access to Trainers:
● Having trainers on-site allows for more personalized interaction, immediate feedback, and the opportunity to address specific concerns or questions that arise during the training.

11. Aligns with Organizational Goals:
● In-house training can be aligned with your organizational goals and strategies, ensuring that the skills and knowledge gained are directly contributing to your company's overall objectives.

12. Follow-Up Support:
● Trainers can offer follow-up support and coaching to ensure that the concepts and techniques learned during the course are successfully implemented in your organization.

13. Increased Productivity:
● With the entire team trained together, there is a reduced learning curve, leading to quicker implementation of new practices and increased productivity.

14. Industry-Relevant Case Studies:
● Trainers can incorporate industry-relevant case studies and examples specific to your organization, making the learning experience more relatable and impactful.

By choosing to conduct the PMC 2 Days Training course in-house, your organization can maximize the benefits of professional development, ensuring that your team is equipped with the essential skills and knowledge to excel in the competitive construction industry.

Mangates

Construction Management

Project Manager

Construction Project Manager 2 Days Training in Northampton

The sale ends 10 days before the event starts.

Early Bird Fee

The sale ends 5 days before the event starts.

Standard Fee

Milton Keynes

Construction Project Manager 2 Days Training in Milton Keynes

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

10 Soft Skills You Need 1 Day Training in Milton Keynes

Building Better Careers with Soft Skills: 1-Day Workshop in Milton Keynes

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight into how emotion influences motivation and behavior. The concept of Emotional Intelligence has been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop, you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal lives.
Target Audience:
Anybody who is interested in learning Emotional intelligence Skills
Learning Objectives:
Understand the Emotional Intelligence competency framework.
Assess and understand current Emotional Intelligence level.
Understand techniques for being highly positive and energetic.
Understand how emotions can influence thoughts, goals, relationships, decision-making ability, etc.
Understand the importance of high expectations and pressure and how to go through it.
Understand how to be an emotionally strong person, who can handle emotions.
Understand how to be a responsible person, who does not believe in blame/complaint.
Understand techniques to develop your emotional intelligence on the job.
Agenda:
Module One: What is Emotional Intelligence?
Self-Management
Self Awareness
Self-Regulation
Self-Motivation
Empathy
Module Two: Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Module Three: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Module Four: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Five: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.
Module Six: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self Awareness
Giving in Without Giving Up
Module Seven: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module Eight: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Module Nine: Business Practices (II)
Optimism
Pessimism
The Balance Between Optimism & Pessimism
Module Ten: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Basic

Emotional Intelligence (EQ)

Emotional Intelligence 1 Day Training in Northampton

Emotional intelligence 1 Day Training in Northampton

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

Anyone in a position of managing or leading others will benefit from the message delivered by these managing performance training. 

This training set out to help you to manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation. 

The session will steer away from the procedural, form-filling approach to performance management/appraisals and instead focus on the skills required to effectively cooperate with team members, develop their skills and ensure they feel incentivised to succeed. With the techniques outlined in this training course you will feel empowered to enhance the performance of your team and begin to collaborate with them to improve their behaviors and ability in their role. 
Course Contents:
Managing Performance to Increase Productivity with our Quality Training

Management is ultimately about getting things done through others. Without a structured and clear approach to managing performance, where employees know what is expected of them and how they should approach their role, a manager is unable to effectively meet the level of productivity that is required. This will reflect badly on them and can impact on their own development. 

Therefore, managing performance can be one of the single most important things for a manager to get right. This requires a goal-focused, common-sense approach to working with employees that ensures they are motivated and focused on success.

These ‘Managing Performance’ training course materials will provide you with everything you need to develop the skills and build the confidence of your management audience.
 
Ultimately, the aim of these managing performance training course materials is to ensure you have the knowledge and skills to help you develop a team of high performing employees that are focused on success.
Course Topics:
The Importance of Managing Performance – Establishing the key elements to a managing performance approach, why this is important and the benefits it can have for a manager. 

Making Performance Management Work – Changing current perceptions to performance management and highlighting the key factors that will help make it a success for managers. 

Setting Goals – Identifying what makes goal setting work and how it underpins the entire managing performance process. Linking goal setting to record keeping to ensure effective processes.

Reasons for Poor Performance – Highlighting the underlying factors behind poor performance and individual mindsets. 

Helping Poor Performers – Focusing on behaviour and results – translating ‘attitude’ to observed behaviours and looking to create improvement opportunities. Activities that review specific workplace scenarios. 

Developing Average Performers – Knowing values and motivators, what drives performers and how to get the best out of their performance whilst still encouraging them. 

Guiding High Performers – Establishing boundaries, creating opportunities, giving feedback and knowing when to praise. 

Managing Conflict and Discipline – Resolving conflict issues and embracing the opportunity disagreement can provide. Looking at the key components of discipline and following a set structure for implementation. 

The ‘DESC’ Model – Provision of a communication model that assists participants with structuring conversations around performance issues.

Performance Conversations – A practical activity following theoretical set-up that allows participants to practice and review the skills of effective performance communication. 
Who can attend?
Anybody who is interested in learning Managing Skills can attend this training.
Course Feature:
At the end of this managing performance, you will be able to
Manage performance by setting clearly aligned goals that are documented 
Identify causes of poor performance whilst working with employees to improve and develop 
Recognise and communicate success, focusing on behaviour and result
Cooperate with employees in order to increase productivity, morale and motivation.
Certification:
Once after the training you receive course completion certificate.

Managing Performance 1 Day Workshop in Northampton

Managing Performance 1 Day Workshop in Milton Keynes

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.
Course Contents:
Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.
Course Topics:
Qualities of an Effective Leader – Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.
Leader or Manager? – Establishing the difference between the two and comparing themselves to those qualities.
That Vision Thing – Making the business vision ‘live’ for the team by answering key questions.
Developing Your Team Goals – Reviewing an action plan that develops clear goals for their team based on the business vision.
Motivation – Determining the ‘Why’ for their staff and developing an understanding of emotions in a business context.
What Motivates? – Looking at specific motivators for individuals and understanding that everyone is motivated by different things.
Being Consistently Different – Going against popular leadership theory and identifying that each staff member needs to be treated differently.
Dealing With Difficult Team Members – Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that ‘difficult’ behavior sometimes has its benefits.
Coaching – Using a simple method of coaching, including action plans.
Three Key Skills of Coaching – Looking at the skills required to be an effective coach.
Instant Results Coaching – Coaching in a hurry!
Can Do Coaching Practice – Putting the learning into practice
Course Feature:
By the end of this training you will be able to:
Explain the qualities of an effective leader
Benchmark themselves against those qualities and develop actions to improve
Explain the difference between leading and managing
Explain the value of sharing the business vision with the team
Develop team goals based on the business vision
Motivate their staff by understanding their drivers and developing actions to support them
Deal with difficult staff members
Challenge staff in a meaningful and effective way
Coach staff effectively using a simple process
Certification:
Once after the training you receive course completion certificate from Mangates.
Who can Attend?
Anybody who is interested in Learning Effective Skills to Lead a Team.

Leading Effective Teams 1 Day Workshop in Northampton

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Milton Keynes

Leading Effective Teams 1 Day Workshop in Milton Keynes

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

This training is aimed at helping hiring managers understand the concepts behind delivering a sound recruitment campaign: What are they trying to achieve, why and how?

Course Contents:

Improve the recruitment skills of the managers within your organization to help build effective teams

Recruitment is a crucial factor in the success of any business. All organizations are defined by the employees within it, so ensuring you employ the right staff at the right time is critical to your success. Aside from this, it is important that the people responsible for recruiting within the business are focused on ensuring they follow legislation and best practice to avoid any potential embarrassment or costly litigation.

This course materials will provide you with everything you need to effectively develop the skills of hiring managers within your organization. They will be taken through the full process of recruitment; developing a wide understanding of the requirements of an effective recruitment campaign in order to help them provide a robust approach to recruitment that helps secure the right candidate for the role.

Why is taking this recruitment skills training a good idea?

Well, just imagine if you were better able to:

Present the company as a professional organization that anyone would want to work for.
Consider legislation and best practice to ensure the recruitment process is fair, robust and fit for purpose.
Create a positive work environment through the introduction of employees that have a range of skills and experience.
Provide a fair assessment and selection process that identifies the best candidate and demonstrates evidence.
Improve their behavioral and situational questioning skills to make interview conversations effective.
Simply apply core recruitment skills, for overall organizational success.
Ultimately this training allows you to develop a managers approach to recruitment, making them better able to effectively recruit the right employees for a role and consequently assist the organization in meeting its business targets.
This Recruitment Skills training will help you to develop your recruitment skills and ensure they are able to effectively attract the best employees into the organization. You will learn how to manage the recruitment process from end to end, managing the relationship with the candidate effectively, performing effective assessment and selection with evidence to support it – all while selling the role and organization.

Course Topics:

Aims of a Recruitment Campaign – Defining what we want to achieve from a recruitment campaign. To ensure we identify the best candidate for the role, minimize the time spent on recruiting, while keeping within legislation requirements. This includes a review of the key tasks required throughout a recruitment campaign.

Recruitment as a Manager’s Responsibility – Identifying the challenges, concerns and benefits of being a hiring manager. Looking at how to overcome any issues or fears the manager may have and establishing the key components of an effective recruitment campaign. This includes a review of a to-do list of recruitment responsibilities.

The Law and Best Practice – An overview of the legislation for equality, how this affects recruitment and how to ensure individuals are neither discriminated against or overlooked. Ensuring the recruitment campaign is fair, robust and fit for purpose, catering for all needs and that evidence is maintained at every stage to demonstrate compliance.  Highlighting the difference between best practice and the law.

Defining the Role – Starting the recruitment process off on the right foot by effectively defining the role through the Job Description and Person Specification – setting the basis for making the process fair, robust and fit for purpose. Including our organizational values within this framework.

A Brief History of Interviewing – A review of how recruitment has progressed. Looking at; Recruiting for the ‘right fit’, Competency Based Recruiting and Value Based Interviewing. Exploring the benefits and pitfalls of each and how to ensure we use the right approach.

Making Improvements Without Increasing Workload – Including value related behaviors in the person specification that helps ease the recruitment process and helps improve your ability to select the person with that best suits the role.

Advertising – Attracting Candidates – Creating a good job advert that is tailored to the role and the target audience. Being able to sell the role while being honest and fair.

Assessment and Selection – Establishing the importance of this part of the process while identifying the best type of assessment methods for different roles. Highlighting the importance of gathering evidence throughout assessments.

Telephone Interview – Identifying the benefits of telephone interviews, when to use them and how best to approach the task. Includes a telephone interview template.

The Interview – Determining what you want to get out of an interview. Includes the key components below.

Interview Preparation – The main elements to cover prior to running an interview

The WASP Technique – A clear interview structure, explained in detail

The key elements of an interview  Explaining the Role, Work History etc.

Interview Questions – An understanding of the general questions you should ask, moving on to Structured, Competency based questions that focus on Behavioral and Situational questions. Exploring these with an in-depth activity.

Selling the Opportunity and the Organization – Developing an approach to appealing to the candidate and showing the organization in a good light. Making the candidate want to work for you.

Closing Questions and Parting – Asking vital questions that will determine the deal breakers for the candidate and ensure both you and the candidate leave the interview knowing all the facts.

Capturing the Evidence – Ensuring you have delivered a fair and effective interview by gathering relevant data and including this in your interview notes.

Getting the Most Out of an Interview – An activity that provides participants with the opportunity to test their ability to identify key data from an interview and assess a candidate's suitability for the role. establishing any discrepancies, contradictions or issues during interviews with candidates.

This Recruitment Skills course is interactive and engaging with activities and exercises throughout.

Course Feature:

At the end of this recruitment skills training, you will be able to:

Describe the concepts behind delivering an effective, fair and robust recruitment campaign that is fit for purpose
Define best practice and the legislation surrounding recruitment
Explain the options available when running a campaign
Confidently make independent recruitment decisions
Effectively recruit, assess, filter and place candidates

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Anybody who is interested in learning Recruitment Skills.

Recruitment Skills 1 Day Workshop in Northampton

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC&trade;) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.What makes our ORSC&trade; series truly exceptional is that it&#39;s the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)!&nbsp;Your ORSC JourneyYou&rsquo;ll start the 5-Module ORSC&trade; journey b either completing:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Fundamentals of ORSC&trade; or&nbsp;</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">ORS@Work (Organisation &amp; Relationship Systems at Work)</li></ul> All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.Following the introductory course, be it Fundamentals of ORSC or ORS@Work,&nbsp;you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course.&nbsp;We&#39;re thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals!&nbsp; Credentials&nbsp;The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.Upon successfully completing all five courses in our ORSC&trade; training series, starting from Fundamentals, and progressing through Systems Integration, you&#39;ll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units. ORSC Community&nbsp;The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You&#39;ll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you&#39;ll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders. Booking OptionsAlongside the date for the course, you&#39;ll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able.&nbsp;The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you&#39;ve learned in the course. It&#39;s a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you&#39;ve had whilst coaching relationships. It&#39;s a fantastic opportunity to deepen your experience of the tools and skills you&#39;ve learnt and fine-tune your practice.&nbsp;

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC™) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.
What makes our ORSC™ series truly exceptional is that it's the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)! 
Your ORSC Journey
You’ll start the 5-Module ORSC™ journey b either completing:
Fundamentals of ORSC™ or
ORS@Work (Organisation & Relationship Systems at Work)
All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.
Following the introductory course, be it Fundamentals of ORSC or ORS@Work, you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course. 
We're thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals! 
Credentials 
The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.
Upon successfully completing all five courses in our ORSC™ training series, starting from Fundamentals, and progressing through Systems Integration, you'll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units.


ORSC Community 
The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.
By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You'll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you'll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders.


Booking Options
Alongside the date for the course, you'll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able. 
The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you've learned in the course. It's a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you've had whilst coaching relationships. It's a fantastic opportunity to deepen your experience of the tools and skills you've learnt and fine-tune your practice. 

CRR UK

Business Relationship Management (BRM)

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Spring Series 2025 - Organisation & Relationship Systems Coaching Training

General Admission

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">This wokrshop is designed to equip participants with the skills to identify, understand, and effectively respond to signs of suicidal intentions. Participants will explore the potential causes of suicidal thoughts, gain the knowledge necessary to help someone experiencing these thoughts stay safe and techniques to promote a supportive and proactive environment in the workplace.</div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </h3>This workshop focuses on:&nbsp;<ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li id="isPasted" style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Understanding the stigma and hidden impact on those who lose someone to suicide.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How suicide affects others, and what might cause suicidal thoughts and actions.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Recognising the difference between what someone intends and what actually happens - invent vs. impact or outcome.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Guidance on creating a safe environment for those at risk.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to spot the signs and ask about suicidal thoughts.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to refer someone to trained suicide first aiders.</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);">Your takeaways&nbsp;</h6><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);">By the end of the workshop, participants will be equipped with the necessary tools to provide compassionate and effective first-aid support to those in need, fostering a safer and more supportive community.&nbsp;</h6>

This wokrshop is designed to equip participants with the skills to identify, understand, and effectively respond to signs of suicidal intentions. Participants will explore the potential causes of suicidal thoughts, gain the knowledge necessary to help someone experiencing these thoughts stay safe and techniques to promote a supportive and proactive environment in the workplace.
 
This workshop focuses on: 
Understanding the stigma and hidden impact on those who lose someone to suicide.
How suicide affects others, and what might cause suicidal thoughts and actions.
Recognising the difference between what someone intends and what actually happens - invent vs. impact or outcome.
Guidance on creating a safe environment for those at risk.
How to spot the signs and ask about suicidal thoughts.
How to refer someone to trained suicide first aiders.
Your takeaways By the end of the workshop, participants will be equipped with the necessary tools to provide compassionate and effective first-aid support to those in need, fostering a safer and more supportive community.

Starling

Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

This workshop equips employees to recognise and respond to signs of suicidal intentions. Participants will learn about the causes of suicidal thoughts and gain tools to help individuals stay safe.

Suicide First Aid Lite

Virtual (on-line) event

Much Wenlock

RQF level 1 Awareness of Safeguarding
The RQF Level 1 Awareness of Safeguarding course is designed to provide individuals with a basic understanding of safeguarding principles and practices. It aims to raise awareness about the importance of safeguarding and promote the well-being and protection of vulnerable individuals, such as children, young people, and adults at risk.

The course covers the following topics:

Introduction to Safeguarding:
Definition and importance of safeguarding.
Key legislation, policies, and guidance related to safeguarding.
Roles and responsibilities of individuals and organizations in safeguarding.
Types of Abuse and Neglect:
Overview of different types of abuse, including physical, emotional, sexual, and financial abuse.
Recognizing signs and indicators of abuse and neglect.
Understanding the impact of abuse on individuals' well-being.
Vulnerable Groups:
Identifying vulnerable groups, such as children, young people, older adults, and individuals with disabilities or mental health issues.
Understanding the specific safeguarding concerns and considerations for each group.
Reporting and Responding to Safeguarding Concerns:
Procedures for reporting safeguarding concerns or disclosures.
Understanding the importance of maintaining confidentiality and handling sensitive information appropriately.
Responding to safeguarding concerns in a timely and appropriate manner.
Promoting Safeguarding and Preventing Abuse:
Strategies for promoting a safe and inclusive environment.
Recognizing potential risk factors and implementing preventative measures.
Understanding the importance of creating a culture of safeguarding within organizations.
Multi-Agency Collaboration:
Collaboration between different agencies and organizations involved in safeguarding, such as social services, law enforcement, and healthcare.
Sharing information and working together to ensure effective safeguarding practices.
Case Studies and Scenarios:
Reviewing case studies and scenarios to apply safeguarding principles and practices.
Analysing potential safeguarding dilemmas and decision-making processes.
Personal Responsibilities:
Recognizing personal boundaries and limitations when working with vulnerable individuals.
Understanding the importance of self-care and managing emotional well-being when dealing with safeguarding issues.

It is important to ensure that the course meets local safeguarding guidelines and requirements.




Suitability - Who should attend?
The RQF Level 1 Awareness of Safeguarding course is suitable for a wide range of individuals who may come into contact with vulnerable individuals or have a general interest in understanding safeguarding principles. Here are some key groups of people who should attend the course:

Employees and Staff: The course is relevant for employees and staff members across various sectors and industries, including but not limited to education, healthcare, social services, hospitality, sports and recreation, and community organizations. It helps them develop a basic understanding of safeguarding principles and their responsibilities in ensuring the well-being and protection of vulnerable individuals they may encounter in their work.
Volunteers: Individuals who volunteer their time and services in organizations that work with vulnerable individuals should attend the course. It equips them with essential knowledge and awareness of safeguarding issues, helping them provide appropriate support and maintain the safety and dignity of those they interact with.
Parents and Caregivers: The course can benefit parents, guardians, and caregivers by providing them with a foundation in safeguarding principles. It helps them recognize potential risks and signs of abuse or neglect, enabling them to create safer environments for the children or vulnerable individuals under their care.
Community and Youth Workers: Individuals involved in community work, youth organizations, or youth clubs should attend the course to enhance their understanding of safeguarding. It enables them to promote the well-being and safety of young people and recognize signs of potential abuse or exploitation.
Volunteers or Trustees of Charitable Organizations: Individuals serving as volunteers or trustees in charitable organizations that work with vulnerable populations can benefit from the course. It helps them fulfill their responsibilities in safeguarding the individuals the organization serves and ensures they are aware of their legal and ethical obligations.
General Public: The course is open to the general public as it provides valuable knowledge and awareness of safeguarding principles. It can benefit individuals who have an interest in understanding the rights and protection of vulnerable individuals in society.

It's important to note that the RQF Level 1 Awareness of Safeguarding course provides foundational knowledge and awareness. For individuals who require more in-depth training or who have specific safeguarding roles or responsibilities, higher-level courses may be more suitable.




Outcome / Qualification etc.
Certification

The qualification does not have an expiry date but refresher training and keeping up to date with changes to policies, procedures and new legislation through ongoing CPD is vital.




Training Course Content
Module 1 Introductions

Module 2 Safeguarding legislation and guidance

Module 3 Roles and responsibilities

Module 4 Abuse and neglect

Module 5 Identifying concerns and disclosure

Module 6 Making judgements

Module 7 Reporting concerns

Module 8 Course closure and assessment

MODULE 1 INTRODUCTIONS
Session content Trainer/Assessor introduction
Learner introductions
Course syllabus
Learning outcomes and assessment criteria
Session duration 20 minutes

MODULE 2 SAFEGUARDING LEGISLATION AND GUIDANCE
Session content Introduction to safeguarding
Definitions
Assessment framework
Safeguarding statistics
Safeguarding legislation and guidance
Rights of a child/adult at risk
Session duration 40 minutes

MODULE 3 ROLES AND RESPONSIBILITIES
Session content Safeguarding partnerships
Local authority safeguarding officer
Social care services
Multi-agency safeguarding hubs
Organisational safeguarding policies
Safeguarding lead
Session duration 30 minutes

MODULE 4 ABUSE AND NEGLECT
Session content Definitions
Types of abuse and neglect
Physical abuse
Emotional abuse
Sexual abuse
Neglect
Signs and indicators
Parent/carer abuse
Radicalisation
FGM
Forced marriage
Modern slavery
County line gangs
Electronic media abuse - Internet and social networking dangers
Session duration 50 minutes

MODULE 5 IDENTIFYING CONCERNS AND DISCLOSURE
Session content Identifying concerns
Being a point of disclosure
Recording disclosure information
Session duration 20 minutes

MODULE 6 MAKING JUDGEMENTS
Session content Child development needs
Identifying a safeguarding concern
Group activity making judgements
Session duration 30 minutes

MODULE 7 REPORTING CONCERNS
Session content Silencing factors
Barriers to raising concerns
Reporting concerns
Importance of sharing concerns
Session duration 20 minutes

MODULE 8 COURSE CLOSURE AND ASSESSMENT
Session content Course summary
Assessment paper
Course evaluation
Course closure
Session duration 30 minutes




Course delivery details
Qualification delivery

The qualification has 4 assigned guided learning hours (GLH) and 5 hours total qualification time (TQT). GLH indicates the number of classroom contact hours that the learner will undertake. TQT includes GLH but also takes into account any unsupervised learning and is an estimate of how long the average learner will take to complete the qualification.

The minimum classroom contact time of 4 hours should be delivered over a minimum of half a day. The course can be spread over a maximum of 2 weeks, ensuring that each session is a minimum of two hours.

The class ratio for this qualification is a maximum of 16 learners to 1 Trainer/Assessor




Why choose Madeleys First Aid Plus
Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU

Won FSB Best start-up business in the West Midlands in May 2023

Now trained 100's of delegates in Physical and Mental Health First Aid




Expenses
Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room.
All training material, books, qualification certificates are included in the price




Continuing Studies
The RQF Level 1 Awareness of Safeguarding course serves as an introductory course that provides individuals with a basic understanding of safeguarding principles. While it is a standalone qualification, individuals who complete the course may choose to progress further in their safeguarding training and education. Here are some potential progression options:

RQF Level 2 Award in Safeguarding: This qualification builds upon the knowledge gained in the Level 1 course and provides a more comprehensive understanding of safeguarding principles, policies, and procedures. It covers topics such as risk assessment, responding to safeguarding concerns, and effective communication in safeguarding contexts.
Specialized Safeguarding Courses: Individuals who wish to focus on specific areas of safeguarding can pursue specialized courses related to their field of interest. These courses may include Child Protection, Adult Safeguarding, Domestic Abuse Awareness, Online Safety, or Safeguarding in Healthcare. Specialized courses delve deeper into the specific risks, regulations, and best practices associated with safeguarding vulnerable individuals in those particular contexts.
Safeguarding Training for Specific Professions: Many professions have specific safeguarding training requirements tailored to their sector. For example, teachers may need to complete safeguarding training specific to the education setting, healthcare professionals may have training focused on safeguarding vulnerable patients, and social workers may have specialized safeguarding training in line with their role. Progression may involve undertaking profession-specific safeguarding courses or qualifications.
Safeguarding Leadership and Management Training: Individuals in supervisory or managerial positions may consider pursuing training that focuses on the leadership and management aspects of safeguarding. This can include courses on developing and implementing safeguarding policies and procedures, managing safeguarding incidents, conducting internal investigations, and providing guidance and support to staff.
Continued Professional Development (CPD): Engaging in ongoing CPD activities is essential for staying updated with the latest developments in safeguarding practices and policies. Individuals can attend conferences, workshops, or seminars related to safeguarding, child protection, or specific areas of interest within the field. This allows for continued learning and networking with other professionals.
Higher Education: Individuals who wish to pursue a more in-depth study of safeguarding can consider higher education programs in social work, psychology, criminology, or related fields. These programs provide comprehensive knowledge and training in safeguarding practices, policies, and research. They may lead to professional certifications or degrees that enhance career opportunities in safeguarding roles.

It's important for individuals to research and explore progression options that align with their specific career goals, interests, and local requirements. Different countries or regions may have varying certification or training requirements for safeguarding roles, so it's advisable to check with relevant regulatory bodies or professional associations for specific guidance.

Madeleys First Aid Plus

Awareness of Safeguarding

Thursday 3 April, 2pm -3pm

Join us for an informal virtual briefing about the Kids in Museums Family Friendly Museum Award 2025. The Award recognises the venues that are most welcoming, fun, and accessible for families.

In this informal briefing session, you can:  
Find out more information about the Kids in Museums Family Friendly Museum Award 2025, including how to apply and the impact the Award has had on previous shortlisted museums and winners.
Ask any questions about applying for the Kids in Museums Family Friendly Museum Award 2025.

The session will be led by Kids in Museums staff.  

It will last about one hour and be delivered on Zoom. If you require any adjustments to attend a session on Zoom, please let us know and we will find a way to support you.   

Who should attend?  

This session is aimed at staff or volunteers who work in museums, art galleries and heritage sites who are interested in applying for the Kids in Museums Family Friendly Museum Award 2025.  

Information about the Kids in Museums Family Friendly Museum Award 2025 can be found on the Kids in Museums website.


Kids in Museums

Kids in Museums Family Friendly Museum Award Information Session

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages: Enhanced Reflective Practice:&nbsp;Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work. Continuous Learning:&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development. Emotional Support:&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work. Feedback and Validation:&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice. Ethical Guidance:&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations. Networking and Collaboration:&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice. Professional Accountability:&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.
Friday peer supervision and practice:* 
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The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

Bournemouth

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy



Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices.

Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse.


Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development.
How will you learn?
In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning.

Quarterly meetings at the Academy
To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes:

Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions.

Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments.
Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates.
The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment.



Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others.


The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry.
Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied.

Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care.

Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field.
No previous experience required – we will teach you from A to Z.
Do you need a job?
Yes, you will have 3 months’ time from the start of your course to find a placement.
The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it.
The course is ideal for you if:
You are looking for a qualification that leads to employment
You intend to participate within dentistry and make a positive contribution to the dental health
You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety
You enjoy interacting with multidisciplinary team and different people


The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations!
Free services– workshops, mock exams, eRoE marking and internal moderation.


Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses.
Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments
What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a.
When are the exams?
There are two exams:
1. Multiple choice theory exam. November and March.
2. Practical exam. January and June. 
Record of Experience (eROE)
To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. 
London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk.



Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy
Duration – 1 year (part time)
Virtual (via Zoom) classes – once a week
Quarterly meetings at the Academy – date are discussed with the group in advance
Next Intake/start dates (please choose one for your course to start):
21 September 2024, Saturday classes from 9am to 11am
Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE)
Tuition Fees – £1,400 (we offer payment plan, and accept instalments)
Exam fee – £510 will be charged at the point of candidate registration with NEBDN
One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00
Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy
Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Applied Strategic Healthcare Leadership Course
An ACHE-Accredited Executive Program | $1,200 USD



Sharpen Your Strategic and Financial Leadership in Healthcare
This highly interactive program is designed exclusively for executives and fellows of the American College of Healthcare Executives (ACHE) who are ready to elevate their strategic and financial decision-making capabilities through immersive simulation-based learning.
Delivered over a series of six engaging Zoom sessions, the Applied Strategic Healthcare Leadership Course equips you with critical tools to drive performance in your healthcare organization while earning 12 ACHE continuing professional education credits.



What Makes This Course Unique?
Simulation-Based Learning: Leverage the industry-leading Healthcare Hero hospital management simulation, used in top-tier MHA and MBA programs globally.
Team-Based Executive Challenge: Work in teams to manage a virtual hospital, facing real-world challenges and dynamic market forces.
Experiential Learning: Make executive-level decisions across strategy, operations, and finance in a safe, competitive environment that mirrors the complexities of modern healthcare.
Facilitated by Experts: Guided by experienced healthcare and simulation facilitators with deep knowledge of executive leadership and health system strategy.



Course Format
6 x 2-hour Zoom sessions (12 contact hours total)
The zoom sessions will run weekly from Saturday 11am-1pm Eastern, starting on April 5th
Combines strategic and financial management lectures with 8 intensive simulation rounds
Practice rounds to build confidence, followed by a competitive live game
Final session includes a powerful executive debrief to help you apply insights directly to your organization



Key Learning Outcomes
By completing this program, you will:
✔ Apply advanced strategy frameworks tailored to healthcare
 ✔ Strengthen your financial leadership with healthcare-specific KPIs and analysis
 ✔ Improve team-based executive decision-making under real-world pressure
 ✔ Learn how to balance mission, margin, and market dynamics
 ✔ Take home actionable insights to drive performance improvement in your role



Who Should Enroll
This course is ideal for:
ACHE members and fellows seeking executive-level simulation training
Healthcare executives responsible for strategy, operations, or finance
MHA/MBA graduates looking to sharpen applied skills
Leaders preparing for expanded organizational responsibility



Program Fee
💲 $1,200 USD
 (Includes full simulation access, live facilitation, team coaching, and all course materials.)



Enroll Now



About the Simulation
Healthcare Hero is a highly acclaimed hospital management simulation designed to challenge participants with the real-world complexities of running a competitive healthcare system. Trusted by leading universities and executive education programs worldwide.

Frequently Asked Questions
1. Who is this course designed for?
This program is specifically designed for healthcare executives, ACHE members, and fellows who wish to enhance their strategic, financial, and leadership capabilities through applied learning. It’s also ideal for senior managers preparing for executive roles.
2. How does the Healthcare Hero simulation work?
Healthcare Hero is an interactive, web-based hospital management simulation. Working in teams, you will make key decisions across hospital strategy, operations, and finance, while competing against other teams in a dynamic, simulated healthcare market. No prior simulation experience is required—full guidance will be provided.
3. How much time will I need to commit?
The program consists of 6 x 2-hour Zoom sessions (12 hours total), spread over several weeks. Between sessions, you may wish to review materials or discuss strategies with your team, but no additional time commitment is required.
4. What topics will be covered?
You will explore critical areas such as healthcare strategy, financial management, team leadership, and decision-making under pressure. The course blends applied simulation rounds with lectures on strategic management and financial leadership in healthcare.
5. Will I earn ACHE continuing professional education (CPE) credits?
Yes, this program is eligible for 12 ACHE-approved CPE credits, contributing toward your ongoing professional development.
6. Do I need prior experience with simulations?
No simulation experience is needed. The first sessions include practice rounds and onboarding to help you get comfortable with the platform and decision-making process.
7. How will teams be formed?
Participants will be assigned to teams during the first session to encourage collaboration, peer learning, and networking. Team performance will be key to success in the simulation.
8. What’s included in the course fee?
Your $1,200 USD fee includes access to the Healthcare Hero simulation, live facilitation, course materials, team coaching, and participation in all Zoom sessions.
9. Is there a certificate of completion?
Yes, participants will receive a certificate of completion after finishing the course and simulation rounds. This can be used to demonstrate CPE credits to ACHE.
10. Can I cancel or transfer my registration?
Cancellations are allowed up to 14 days before the course start date for a full refund. Transfers to a future cohort are available subject to availability. Please contact us directly to process cancellations or transfers.


HFX Training

Applied Strategic Healthcare Leadership


Join our next Open Programme
This programme is designed with management success and performance in mind.  It will provide the most benefit to people who are currently employed in a management role.
The ‘Mastering Management Fundamentals Open Programme’ enables anybody, at any level of management, to reflect upon and develop their people management skill-set, in an immersive and refreshingly different development format.
Including a personality assessment, personalised report, access to a management expert, being part of a diverse cohort of managers and achieving actionable improvement.  This programme gives you the practical tools and insight to be able to make changes and directly improve your people management skills.

Covering Mastery of 5 Core Areas of Management

Personal Management
Team Management
Team Development
Performance Management
Management Communication


DCo - The Development Company UK Ltd

Managerial

Performance Management

Leadership

Team Management

People Management

Business & Management

Management Skills

The ‘Mastering Management Fundamentals Open Programme’ is a 5 module online course that is designed to improve your management success and performance. It will give you the practical tools and insight to be able to make changes and directly improve your management skills over a 5-6 month period. 

Mastering Management Fundamentals

Nottingham

London

This masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook including:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">A deep dive into the six steps of the DEI framework&nbsp;<ol style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">DEI Strategy</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Leadership commitment</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Recruitment and hiring of diverse talent</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">inclusive performance management</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">equitable and inclusive organisational culture</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">marketplace and community impact</li></ol></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Measuring DEI using a scorecard</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">ISO audit - how to prepare for and conduct it</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">The success factors of inclusive culture change&nbsp;</li><li id="isPasted" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Project management techniques and best practice</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">A change communications toolkit</li></ul>Who is this learning for?<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Diversity and inclusion leads and practitioners</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">HR professionals tasked with diversity and inclusion within their remit</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Managers and leaders looking to develop an inclusive culture</li></ul>What type of learning is this?<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Small group learning allows lots of time to focus on the &#39;doing&#39; as well as on learning</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Global cohorts so there is a greater opportunity to learn in a cross-cultural context</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Action learning so you can ask questions, engage with others and get feedback in the moment</li><li id="isPasted" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Facilitated as an in-person event but also available as a virtual offer</li></ul>What will this do for you?You won&rsquo;t have to continue to rely on hope and luck as a strategy to achieve success. We will work on all the aspects that are introduced in The DEI Playbook to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Give you the tools to help you make the most effective decisions</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Show how you can implement changes that are long-lasting</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Provide practical guidance and support x1 individual support and implementation session (more sessions can be added for a bonus fee after the main event)</li></ul>This solution&nbsp;is developed by licensed and accredited practitioners with practical business experience.

On completion, a certificate of attendance will be issued to all participants towards CPD (Continuous Professional Development).

This masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook including:
A deep dive into the six steps of the DEI framework 
DEI Strategy
Leadership commitment
Recruitment and hiring of diverse talent
Inclusive performance management
Equitable and inclusive organisational culture
Marketplace and community impact
Measuring DEI using a scorecard
ISO audit - how to prepare for and conduct it
The success factors of inclusive culture change
A change communications toolkit
Project management techniques and best practice
Who is this learning for?
Diversity and inclusion leads and practitioners
HR professionals tasked with diversity and inclusion within their remit
Managers and leaders looking to develop an inclusive culture
What type of learning is this?
Small group learning allows lots of time to focus on the 'doing' as well as on learning
Global cohorts so there is a greater opportunity to learn in a cross-cultural context
Action learning so you can ask questions, engage with others and get feedback in the moment
Facilitated as an in-person event but also available as a virtual offer
What will this do for you?
You won’t have to continue to rely on hope and luck as a strategy to achieve success. We will work on all the aspects that are introduced in The DEI Playbook to:
Give you the tools to help you make the most effective decisions
Show how you can implement long-lasting changes
Provide practical guidance and support x1 individual support and implementation session (more sessions can be added for a bonus fee after the main event)
This solution is developed by licensed and accredited practitioners with practical business experience.
On completion, a certificate of attendance will be issued to all participants towards CPD (Continuous Professional Development).

Equity & Diversity

Leadership Development

Organizational Development

Diversity & Inclusion

Continuous Professional Development (CPD)

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation. 

DEI Masterclass - Bringing The DEI Playbook To Life!

DEI Masterclass ticket

RQF level 1 Awareness of First Aid for Mental Health
Each year approximately 1 in 4 people in the UK will experience a mental health condition and at least 1 in 6 employees experience common mental health problems in the workplace. Research has shown that work is the biggest cause of stress which can stop people performing at their best.

Mental health conditions are often hidden due to stigma and fear of discrimination and research has shown that a culture of fear and silence around mental health is costly to employers. The HSE guidance 'First aid needs assessment’ refers to mental health in the workplace.

This 4-hour qualification provides learners with the knowledge to recognise a range of mental health conditions, how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help. Learners will know how to recognise and manage stress.

Learners will not diagnose or treat mental health conditions as this can only be carried out by healthcare professionals but will gain the knowledge to identify when a person may have a condition and know where they can go to get help.




Suitability - Who should attend?
Here are some examples of who may benefit from attending the RQF Level 1 Award in Awareness of First Aid for Mental Health:

Employees and workers: This course is relevant for individuals in any industry who may encounter colleagues or clients experiencing mental health difficulties. It can be particularly valuable for human resources personnel, line managers, supervisors, or team leaders responsible for the well-being of employees.
Teachers and educators: Professionals working in schools, colleges, or other educational institutions can benefit from this training to better understand and support the mental health needs of students.
Healthcare and social care workers: Individuals working in healthcare or social care settings, such as nurses, care assistants, support workers, or counsellors, can enhance their understanding of mental health issues and improve their ability to provide appropriate support.
Community and voluntary workers: People involved in community or voluntary organizations, including youth workers, social workers, volunteers, or community leaders, can gain valuable insights into mental health awareness and support.
Personal relationships and caregivers: The Level 1 training can also be beneficial for individuals who have personal relationships with someone experiencing mental health challenges. This may include family members, friends, or caregivers who want to enhance their understanding and offer appropriate assistance.

It is important to note that the Level 1 Award in Awareness of First Aid for Mental Health RQF is an introductory course and does not qualify participants to provide formal mental health interventions or therapy. However, it serves as a foundation for further training and can contribute to creating a more mentally healthy and supportive environment in various settings.




Outcome / Qualification etc.
Upon successful completion of the RQF Level 1 Awareness of First Aid for Mental Health course, participants can expect to achieve the following outcomes:

Increased Awareness and Understanding: Participants will develop a basic awareness and understanding of mental health and mental health issues. They will gain knowledge about common mental health conditions, their signs and symptoms, and the importance of mental health in overall well-being.
Recognition of Mental Health Signs: Participants will learn to recognize common signs of mental health issues in themselves and others. They will gain an understanding of the importance of early identification and intervention in promoting mental health and seeking appropriate support.
Reduced Stigma and Improved Attitudes: The course aims to challenge stigmas and stereotypes associated with mental health. Participants will develop a more empathetic and supportive attitude towards individuals experiencing mental health challenges, promoting a positive and inclusive environment.
Enhanced Communication Skills: Participants will learn basic communication skills for engaging with individuals experiencing mental health issues. They will gain an understanding of the importance of active listening, empathy, and non-judgmental communication in providing initial support.
Signposting and Seeking Help: Participants will be equipped with knowledge about available resources, services, and support networks for mental health. They will learn about signposting individuals to appropriate professional help and self-help resources.
Self-Care and Well-being Strategies: The course may provide participants with practical strategies for maintaining their own mental well-being. They may learn basic self-care techniques and stress management strategies to support their own mental health.
Certificate of Completion: Upon successful completion of the course, participants will receive a certificate indicating their achievement of the RQF Level 1 Awareness of First Aid for Mental Health qualification.

It's important to note that the Level 1 course provides a basic introduction to mental health awareness and first aid. It is not intended to provide participants with the qualifications or skills to diagnose or treat mental health conditions. Instead, it aims to promote mental health literacy, reduce stigma, and provide individuals with the knowledge to offer initial support and signposting to individuals in need.

The Level 1 course can serve as a foundation for further learning and progression in the field of mental health. Individuals may choose to pursue higher-level courses or qualifications to develop more advanced skills and knowledge in mental health first aid or other related areas.




Training Course Content
MODULE 1 INTRODUCTION
Session content Trainer/assessor introduction
Learner introductions
Course information
• Administration
• Learning outcomes and assessment criteria
• Reasonable adjustments
• Certification
• Complaints and appeals
• Assessment information
Session duration 15 minutes

MODULE 2 WHAT IS FIRST AID FOR MENTAL HEALTH?
Session content Definitions
Role and responsibilities of a First Aider
The impact of mental health issues
Mental health stigma
Statistics
Session duration 25 minutes

MODULE 3 IDENTIFYING MENTAL HEALTH CONDITIONS
Session content Mental health continuum
Mental health risk factors
Early warning signs
Session duration 25 minutes

MODULE 4 PROVIDING ADVICE AND STARTING A CONVERSATION
Session content How to start a difficult conversation
Non-judgemental listening skills
When to contact the emergency services
The First Aider’s own health and emotions
Session duration 40 minutes

MODULE 5 STRESS
Session content What is stress?
Causes of stress
Effects of stress
Coping strategies
Session duration 25 minutes

MODULE 6 MENTAL HEALTH CONDITIONS
Session content Depression
Anxiety
Psychosis
Eating disorders
Suicide
Self-harm
Session duration 70 minutes

MODULE 7 ASSESSMENT AND COURSE CLOSURE
Session content Written assessment paper
Course administration
Course closure
Session duration 40 minute




Course delivery details
Classroom-Based
A minimum of 4 hours spread over at least one day. Ideally, the course should be run in one day, but must be completed within 2 weeks of
starting the course, with each training session a minimum of two hours.

Online/Virtual classroom
The qualification has 2 assigned guided learning hours (GLH) and 5 hours total qualification time (TQT). GLH indicates the number of contact
hours that the learner will have with the trainer/assessor. TQT includes GLH but considers unsupervised learning and is an estimate of how long the average learner will take to achieve the qualification.




Why choose Madeleys First Aid Plus

Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU

Won FSB Best start-up business in the West Midlands in May 2023

Now trained 100's of delegates in Physical and Mental Health First Aid




Expenses
Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room.
All training material, books, qualification certificates are included in the price.




Continuing Studies
After completing the RQF Level 1 Awareness of First Aid for Mental Health course, individuals can consider various progression options to further their knowledge and skills in mental health support. Here are some potential pathways:
RQF Level 2 Award in First Aid for Mental Health: This qualification builds upon the knowledge gained in the Level 1 course and provides a more comprehensive understanding of mental health issues and how to provide appropriate support. It covers topics such as recognizing mental health conditions, promoting well-being, and providing initial support to those in crisis.
RQF Level 3 Award in Supervising First Aid for Mental Health: For individuals who aspire to take on leadership or supervisory roles in mental health support, the Level 3 qualification is a logical progression. It provides in-depth knowledge and skills to supervise and manage a team of individuals providing first aid for mental health.
Continued Professional Development (CPD): Engaging in ongoing CPD activities is essential for staying updated with the latest developments in mental health support. Individuals can attend workshops, seminars, or conferences related to mental health, trauma, or specific areas of interest within the field.
Applied Practice: Applying the knowledge gained from the Level 1 course in real-world settings is crucial for developing practical skills. Individuals can seek opportunities to work or volunteer in environments where mental health support is needed, such as community organizations, schools, or helplines.
Mental Health Support Training Programs: There are various specialized training programs available that focus on specific aspects of mental health support, such as suicide prevention, trauma-informed care, or supporting individuals with specific mental health conditions. These programs can provide individuals with additional expertise and deepen their understanding of specific areas within mental health support.
Higher Education: Individuals who wish to pursue a more in-depth study of mental health can consider higher education programs in psychology, counseling, social work, or related fields. These programs provide comprehensive knowledge and training in mental health support and may lead to professional certifications or degrees.

It's important for individuals to research and explore progression options that align with their specific career goals, interests, and local requirements. Different countries or regions may have varying certification or training requirements for mental health support roles, so it's advisable to check with relevant regulatory bodies or professional associations for specific guidance.

384 Professional Development courses in Northampton

Construction Project Manager 2 Days Training in Northampton

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Construction Project Manager 2 Days Training in Milton Keynes

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Building Better Careers with Soft Skills: 1-Day Workshop in Milton Keynes

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Emotional intelligence 1 Day Training in Northampton

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Managing Performance 1 Day Workshop in Northampton

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Managing Performance 1 Day Workshop in Milton Keynes

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Leading Effective Teams 1 Day Workshop in Northampton

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Practical Sales Skills 1 Day Workshop in Milton Keynes

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Leading Effective Teams 1 Day Workshop in Milton Keynes

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Recruitment Skills 1 Day Workshop in Northampton

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