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57 Professional Development courses in Coventry

Getting paid - telephone tactics for debt collection (In-House)

By The In House Training Company

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

Getting paid - telephone tactics for debt collection (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Internal Audit Leadership Management

5.0(10)

By GBA Corporate

Overview Internal auditing is an independent and objective activity to evaluate an organisation's internal operations. You'll learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities. It is very important for the organisation to have a smooth flow of accounting as it plays a very important role in the development of the organisation. Financial Managers or any person who deals with Accounts need to see that the company accounts are very updated and are free from any risks that can become a problem during the time of Auditing.  Objectives   By the end of the course, participants will be able to: Efficiently dealing with senior leaders with confidence Effective Contribution and Strategically Analysing and Auditing towards business success Analysing and Evaluating as an effective internal audit leader How to manage key relationships with the audit committee Practical methods for managing the audit committee and senior management Describing the significance to help maximize the contribution to their organization

Internal Audit Leadership Management
Delivered in Internationally or OnlineFlexible Dates
FREE

Exotic Options - Taxonomy, Barriers, and Baskets

5.0(5)

By Finex Learning

Overview This is a 1 Day Product course and as such is designed for participants who wish to improve the depth of their technical knowledge surrounding Exotic Options. Who the course is for Equity and Derivative sales Equity and Derivative traders Equity & Derivatives structurers Quants IT Equity portfolio managers Insurance Company investment managers Risk managers Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

Exotic Options - Taxonomy, Barriers, and Baskets
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Tackling Financial Corruption

By Global Risk Alliance Ltd

This course will provide delegates involved in tackling the financial underpinning of corrupt behaviour with the knowledge, concepts and practices necessary to understand and mitigate illicit financial flows.

Tackling Financial Corruption
Delivered In-Person in InternationallyFlexible Dates
Price on Enquiry

FORENSIC ACCOUNTING FOR INSTITUTIONAL INVESTORS

By Behind The Balance Sheet

Our Forensic Accounting Course is designed to help investment analysts detect earnings manipulation. It focuses on creative accounting rather than conducting detailed forensic analysis but we explain the tools short sellers employ to detect fraud and some of the techniques we used at hedge funds to identify short opportunities.

FORENSIC ACCOUNTING FOR INSTITUTIONAL INVESTORS
Delivered In-Person in InternationallyFlexible Dates
Price on Enquiry

ADVANCED VALUATION FOR INSTITUTIONAL INVESTORS

By Behind The Balance Sheet

This course was developed for one of the largest investment institutions in the world, a multi-trillion household name. We explain in detail our tips and tricks to build an accurate and rolling enterprise value, and then review different valuation methodologies, from DCF, through the sum of the parts and football field analyses to LTV/CAC based methods. We conclude with a series of case studies examining the valuation of individual stocks.

ADVANCED VALUATION FOR INSTITUTIONAL INVESTORS
Delivered In-Person in InternationallyFlexible Dates
Price on Enquiry

Safeguarding Children (Awareness to L3)

By Prima Cura Training

To increase your awareness and understanding of what safeguarding children means, in order to increase your confidence to enable you to make a positive contribution towards the process.

Safeguarding Children (Awareness to L3)
Delivered in person or OnlineFlexible Dates
Price on Enquiry
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The First Principle Group Ltd

the first principle group ltd

Coventry

WELCOME TO THE FIRST PRINCIPLE GROUP LTD, WHERE HEALTH AND SAFETY MEET INNOVATION! OUR PHILOSOPHY At The First Principle Group Ltd, we believe in pushing the boundaries and challenging the status quo. We are not your ordinary health and safety company. We thrive on innovation, embracing new ideas, and continuously improving our services. Our team is driven by the philosophy of Kaizen, always spurs us to look for ways to enhance our solutions and exceed our clients' expectations. OUR HISTORY Since our inception, we have been focused on disrupting the health and safety landscape with our innovative approach. Our reputation as the most trusted firm in the UK is built on our commitment to excellence, professionalism, and cutting-edge solutions. We have a track record of delivering results that go beyond our clients' expectations, and we take pride in our role as industry pioneers. WHO WE ARE We are a team of dynamic and highly skilled professionals who are passionate about making a difference. Led by our visionary Directors, Piotr and Sylwia Leszkiewicz, we bring together diverse expertise and experience to create a powerhouse of health and safety solutions. We are not just about protocols and regulations; we are about creativity, innovation, and pushing the boundaries of what is possible. WHAT WE DO At The First Principle Group Ltd, we specialize in providing a wide range of health and safety services that cover general health and safety, fire safety, water safety, asbestos, and air quality. Our team of experts works tirelessly to deliver the highest level of service and expertise to our clients. We understand that every business is unique, and we work closely with them to develop tailor-made solutions that meet their specific needs and requirements.