47 Process Modelling courses

Business Process Modeling - Diagramming the Business Problem and Solution This course teaches the technique of process modeling and ties together the core methods of process, behavior, and data modeling to enable business analysts to fully describe business processes in levels of detail from multiple perspectives.

Better Business Cases™ Practitioner: In-House Training: In-House Training Better Business Cases™ is based on the Five Case Model - which is the UK government's best practice approach to structuring spending proposals and making effective business decisions. Using this best-practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives. The goal of the practitioner course is to develop a candidate's ability to deliver a comprehensive business case, through encouraging expanded knowledge to guide the practical application of theoretical foundations. Upon the completion of this Practitioner course, a candidate will be able to start applying the model to a real business case development project. What You Will Learn At the end of this program, you will be able to: Develop the lifecycle of a business case and to establish the relationships between the five cases Apply the steps in the business case development framework, in order to support the production of a business case, using the Five Case Model, for a given scenario Overview of Better Business Cases Alignment with the strategic planning process Importance of the Business Case using the Five Case Model Overview of the Five Case Model Purpose of the key stages in the development of a spending proposal Purpose of a Business Justification Case Business Case Development Process Purpose of project / programme assurance and assurance reviews Responsibility for producing the Business Case Determining the Strategic Context and Undertaking the Strategic Assessment Scoping the Scheme and Preparing the Strategic Outline Case Planning the Scheme and Preparing the Outline Business Case Procuring the Solution and Preparing the Full Business Case Implementation and monitoring Evaluation and feedback Making the Case for Change Agree on the strategic context Determine spending objectives, existing arrangements, and business needs Determine potential business scope and key service requirements Determine benefits, risks, constraint, and dependencies Exploring the Preferred Way Forward Agree on critical success factors Determine long list options and SWOT analysis Recommend a preferred way forward Determining Potential Value for Money Revisit the short list Prepare the economic appraisal for short-listed options Undertake benefits appraisal Undertake risk appraisal Select preferred option and undertake sensitivity analysis Preparing for the Potential Deal Determine the procurement strategy Determine service streams and required outputs Outline potential risk apportionment Outline potential payment mechanisms Ascertain contractual issues and accountancy treatment Ascertaining Affordability and Funding Requirement Prepare the financial model Prepare the financial appraisals Planning for Successful Delivery Plan programme / project management Plan change and contract management Plan benefits realization Plan risk management Plan programme / project assurance and post project evaluation Procuring the Value for Money Solution Revisit the case for change Revisit the OBC options Detail procurement process and evaluation of best and final offers (BAFOs) Contracting for the Deal Set out the negotiated deal and contractual arrangements Set out the financial implications of the deal Ensuring Successful Delivery Finalize project management arrangements and plans Finalize change management arrangements and plans Finalize benefits realization arrangements and plans Finalize risk management arrangements and plans Finalize contract management arrangements and plans Finalize post-project evaluation arrangements and plans

Better Business Cases™ Practitioner Better Business Cases™ is based on the Five Case Model - which is the UK government's best practice approach to structuring spending proposals and making effective business decisions. Using this best-practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives. The goal of the practitioner course is to develop a candidate's ability to deliver a comprehensive business case, through encouraging expanded knowledge to guide the practical application of theoretical foundations. Upon the completion of this Practitioner course, a candidate will be able to start applying the model to a real business case development project. What You Will Learn At the end of this program, you will be able to: Develop the lifecycle of a business case and to establish the relationships between the five cases Apply the steps in the business case development framework, in order to support the production of a business case, using the Five Case Model, for a given scenario Overview of Better Business Cases Alignment with the strategic planning process Importance of the Business Case using the Five Case Model Overview of the Five Case Model Purpose of the key stages in the development of a spending proposal Purpose of a Business Justification Case Business Case Development Process Purpose of project / programme assurance and assurance reviews Responsibility for producing the Business Case Determining the Strategic Context and Undertaking the Strategic Assessment Scoping the Scheme and Preparing the Strategic Outline Case Planning the Scheme and Preparing the Outline Business Case Procuring the Solution and Preparing the Full Business Case Implementation and monitoring Evaluation and feedback Making the Case for Change Agree on the strategic context Determine spending objectives, existing arrangements, and business needs Determine potential business scope and key service requirements Determine benefits, risks, constraint, and dependencies Exploring the Preferred Way Forward Agree on critical success factors Determine long list options and SWOT analysis Recommend a preferred way forward Determining Potential Value for Money Revisit the short list Prepare the economic appraisal for short-listed options Undertake benefits appraisal Undertake risk appraisal Select preferred option and undertake sensitivity analysis Preparing for the Potential Deal Determine the procurement strategy Determine service streams and required outputs Outline potential risk apportionment Outline potential payment mechanisms Ascertain contractual issues and accountancy treatment Ascertaining Affordability and Funding Requirement Prepare the financial model Prepare the financial appraisals Planning for Successful Delivery Plan programme / project management Plan change and contract management Plan benefits realization Plan risk management Plan programme / project assurance and post project evaluation Procuring the Value for Money Solution Revisit the case for change Revisit the OBC options Detail procurement process and evaluation of best and final offers (BAFOs) Contracting for the Deal Set out the negotiated deal and contractual arrangements Set out the financial implications of the deal Ensuring Successful Delivery Finalize project management arrangements and plans Finalize change management arrangements and plans Finalize benefits realization arrangements and plans Finalize risk management arrangements and plans Finalize contract management arrangements and plans Finalize post-project evaluation arrangements and plans

The Process Mapping Online Training Course will teach you how to identify significant savings in the way in which the process is organised and performed through process flow mapping.

24 Hour Flash Deal **25-in-1 Certificate in Modelling Business Processes Mega Bundle** Certificate in Modelling Business Processes Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Certificate in Modelling Business Processes package online with Studyhub through our online learning platform. The Certificate in Modelling Business Processes bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Certificate in Modelling Business Processes course provides complete 360-degree training on Certificate in Modelling Business Processes. You'll get not one, not two, not three, but twenty-five Certificate in Modelling Business Processes courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Certificate in Modelling Business Processes courses are yours for as long as you want them once you enrol in this course This Certificate in Modelling Business Processes Bundle consists the following career oriented courses: Course 01: Business Model Canvas for Business Plan Course 02: Fundamentals of Business Analysis Course 03: Process Mapping: Toolkit Course 04: Lean Six Sigma White Belt course Course 05: Six Sigma Green Belt Diploma Course 06: Six Sigma Black Belt - Advance Diploma Course 07: Agile Project Management Diploma Course 08: Lean Leadership, Culture and Management - Online Diploma Course 09: Team Management Course 10: Agile Scrum Master Certification Course 11: Supply Chain Management Course 12: Project, Change, and Quality Management Course 13: Financial Modelling for Decision Making and Business plan Course 14: Stakeholder Management Course 15: Construction Project Management and Construction Cost Estimation Course 16: Governance and Risk Management: Navigating Corporate Strategies Course 17: Organizational Behaviour, HR and Leadership Course 18: Diploma in Lean Process and Six Sigma Course 19: RCA: Root Cause Analysis Course 20: Quality Management and Strategic Training - ISO 9001 Course 21: The 5S Lean Methodology in Action Course 22: Business Management and Finance Course Course 23: Strategic Planning and Implementation Course 24: Enterprise Resource Planning (ERP) Course 25: Business Analysis Certification & Corporate Investigation Training The Certificate in Modelling Business Processes course has been prepared by focusing largely on Certificate in Modelling Business Processes career readiness. It has been designed by our Certificate in Modelling Business Processes specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Certificate in Modelling Business Processes Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Certificate in Modelling Business Processes bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Certificate in Modelling Business Processes Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Certificate in Modelling Business Processes Elementary modules, allowing our students to grasp each lesson quickly. The Certificate in Modelling Business Processes course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Certificate in Modelling Business Processes bundle, you really hit the jackpot. Here's what you get: Step by step Certificate in Modelling Business Processes lessons One to one assistance from Certificate in Modelling Business Processesprofessionals if you need it Innovative exams to test your knowledge after the Certificate in Modelling Business Processescourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Certificate in Modelling Business Processes courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Certificate in Modelling Business Processes certificate and transcript on the next working day Easily learn the Certificate in Modelling Business Processes skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Certificate in Modelling Business Processes training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Certificate in Modelling Business Processes This course is suitable for anyone interested to further progress there career in: BCS Practitioner Certificate in Modelling Business Processes Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Certificate in Modelling Business Processes course, all you need is - A smart device A secure internet connection And a keen interest in Certificate in Modelling Business Processes Career path You will be able to kickstart your Certificate in Modelling Business Processes career because this course includes various courses as a bonus. This Certificate in Modelling Business Processes is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Certificate in Modelling Business Processes career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

The Professional Certificate in Business Process Management aims to equip the learner with the underlying concepts and models to manage the business process. The learner will be able to get in-depth knowledge of each step of the business management process. Learning Outcomes After the successful completion of the certificate, the student will be able to: learn the concept and background to Business Process Management Describe the steps in undertaking Business Process Management Describe various BPM tools VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Business Process Management Your Thoughts on Process Mapping Share your views on topical issues within the course to be reviewed by your lecturer. Quiz: Business Process Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for very one eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Production Manager Factory manager Business Process manager Operations Manager Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: A business process is a set of activities that will help to accomplish a specific organizational goal. It makes an organization's workflow more effective and efficient. It also helps companies leverage processes to achieve your purposes successfully. Business Process Management & Improvement explains the fundamentals of business process management and business process lifecycle. You will also learn about vision, design, modeling and execution phase. To be successful in business, you need to learn about leadership such as setting goals, lighting a path, and convincing others to follow. Besides, you will be exploring the gap analysis tools, which can help you define problems, find solutions and improve the process to boost your business. Following that, you will learn about lean process improvement. It helps in generating more value for customers with fewer resources. Additionally, you will also be able to deal with a sudden emergency situation. Learn business improvement techniques, methods and all the efficient matters that you need to get success in your business. So register now! Learning Outcomes: Provide definition for business process management as well as associated ideas Identify the crucial methods that play in a business Understand the role of technology for process management Improvise an outlook for directing process management Realise how to design or develop the current system by applying the business process lifecycle Build a process map Execute a what-if analysis to advance your procedures Apply and look out process changes Figure out how Lean and six sigma terminologies can help manage and developing the systems Implement a range of contents as well as techniques to get rid of waste and avoidable items Know defining the term 'gap analysis' Recognise various kinds of gap analyses Learning to perform all phases of the gap analysis process Produce a gap analysis report Provide a definition to Lean as well as its major terminologies Relate the Toyota Production Process and the TPS house Analyse the five crucial progress concept Apply the Kano model Recognise as well as decrease different kinds of waste Generate a strategy for a more atmospherically Lean organisation Apply the PDSA and R-DMAIC-S models Execute Lean thinking frameworks, involving 5W-2H, Genchi Genbutsu as well as Gemba Make a preparation for at the same time, complete a basic 5-S Narrate the prime components of Kaizen incidents, particularly a Kaizen blitz Assemble, analyse, as well as explain data through applying flow charts, Ishikawa (fishbone) diagrams, and value stream maps Return to their organisation with a strategy to commence incorporating Lean for their corporate norms Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Process Management & Improvement is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Process Management & Improvement is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 The Vision Phase 00:15:00 The Design Phase 01:00:00 The Modeling Phase 00:30:00 The Execution Phase 01:00:00 The Monitoring Phase 00:30:00 The Optimizing Phase 01:00:00 Module : 2 What is Gap Analysis? 00:30:00 The Gap Analysis Process 00:30:00 Supporting Tools 00:30:00 Creating a Gap Analysis Report 00:15:00 Module : 3 Understanding Lean 00:30:00 The Toyota Production System 00:30:00 The Toyota Production System House 00:15:00 The Five Critical Improvement Concepts 00:15:00 Understanding Value with the Kano Model 00:15:00 Types of Waste 00:15:00 Creating a Lean Enterprise 00:15:00 The Plan, Do, Study, Act (PDSA) Cycle 00:15:00 Using the R-DMAIC-S Model 00:15:00 Lean Thinking Tools 00:15:00 Kaizen Events 00:00:00 Data Gathering and Mapping 00:30:00 A Plan to Take Home 00:15:00 Mock Exam Mock Exam- Business Process Management & Improvement 00:30:00 Final Exam Final Exam- Business Process Management & Improvement 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In an era marked by rapid business transformation and technological advancements, opportunities are rife for those skilled in Process Design & Business Management. The modern business environment demands an agile approach and strategic thinking to stay competitive. This curated 20-course bundle stands as your comprehensive guide, diving deep into the realms of efficient Process Design & Business Management. From sharpening your skills in 'Process Improvement to gaining insights into 'Strategic Business Management', each course aims to equip you with the tools to manoeuvre the intricate labyrinths of contemporary business dynamics. Process Design & Business Management are not mere industry jargon; they form the backbone of today's successful business narratives. Covering a vast spectrum, from essential Business Law' to the art of 'Networking Skills for Personal Success', this bundle ensures you're adept in Process Design & Business Management and primed for the corporate arena's multifaceted challenges. Invest in this bundle and pivot your career towards the zenith of Process Design & Business Management proficiency. This Process Design & Business Management Bundle Comprises the Following CPD Accredited Courses: Course 1: Process Improvement: How to Reduce Waste Course 2: Process Mapping: Toolkit Course 3: Root Cause Analysis: Toolkit Course 4: Material Management Course 5: Business Management Course 6: Strategic Business Management - Online Diploma Course Course 7: Administrative Management Course 8: Business Performance Management Course 9: Developing Strategic Executive Management Course 10: Strategic Management - Industry Change And Value Curves Course 11: Applied Business Strategy for Managers Course 12: Leadership and Management Course Course 13: Business Law Course 14: Corporate Risk And Crisis Management - Online Course Course 15: Resourcing and Managing Talent Course Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Upon completion of this comprehensive bundle on Process Design & Business Management, participants will: Enhance expertise in Process Design to optimise operational efficiency. Build foundational and strategic skills in Business Management. Understand industry trends and best practices through the Process Design & Business Management Bundle. Develop leadership capabilities to foster organisational growth and innovation. Master networking and presentation skills to amplify career progression. Implement Process Design & Business Management strategies to drive industry change and value creation. Benefit from the flexibility and convenience of online learning. With the Process Design & Business Management package, validate your knowledge with a CPD certificate. The "Process Design, Business Management, Business Law & Performance Management" bundle serves as a comprehensive guide for professionals seeking to delve deeper into the realms of modern business practices. This Process Design & Business Management bundle is meticulously designed to elevate your understanding of how businesses streamline their operations through effective process design, thereby achieving optimal operational efficiency. By studying various techniques of waste reduction and material management, learners will gain the expertise to bolster efficiency and enhance profitability in any organisational setting. Participants will gain skills to optimise operations, implement adaptive business strategies, and manage resources effectively. This Process Design & Business Management bundle offers up-to-date insights into business law, ensuring compliance in a shifting landscape. With an additional focus on performance, leadership, and career growth, it's an essential toolkit for professionals aiming to thrive in the business world. Empower your business acumen and unlock a world of operational excellence. Dive into the "Process Design, Business Management, Business Law & Performance Management" bundle today. Elevate your potential. Enrol now! CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Process Design, Business Management, Business Law & Performance Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol in this Process Design & Business Management bundle. Career path Our Process Design, Business Management, Business Law & Performance Management bundle will prepare you for a range of careers, including: Process Improvement Manager: £35K - £65K Business Strategy Consultant: £40K - £90K Compliance Officer: £25K - £60K Performance Analyst: £30K - £70K Operations Manager: £28K - £70K HR Talent Manager: £35K - £75K Business Development Manager: £30K - £80K Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Duration 2 Days 12 CPD hours This course is intended for It is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators. Overview Describe business process improvement (BPI) business drivers.Plan, manage and close requirements for a Business Process Improvement project Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Apply a methodology to business process improvement projects. This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement. Introduction - A Business Process Improvement (BPI) Overview Why are we here today? What is BPI? Benefits of BPI Specific challenges/obstacles and successes Process improvement examples: Industry specific examples Famous debacles to avoid and successes to emulate Your role in helping to identify problems Overview of the Joiner 7-Step Method What is the Joiner 7-Step Method? Walkthrough of the Joiner 7-Step Method Template: Introduce and review Process Improvement Template Case Study Exercise: Read and discuss introduction to the Case Study Step #1: Initiate the Project Types of business problems typically encountered at insurance companies and banks How to recognize a business-related problem Identifying the gaps (delta between current and future states) Ownership of the project and the business problem Defining measurable success criteria Case Study Exercise: Complete the Problem Statement section (Step #1) of the template Step #2: Define Current Situation What are symptoms of a problem? Looking for symptoms of the problem Performing Stakeholder Analysis Technique: View a RACI Matrix Defining the impacts caused by the problem Technique: Business Process Modeling (As-Is) Understand how to draw an As-Is Business Process Model Case Study Exercise: Complete the Define Current Situation section (Step #2) of the template Step #3: Identify Root Causes What are root causes? Performing Root Cause Analysis Technique: Fishbone Diagram using the cafeteria example Case Study Exercise: Discuss a Fishbone Diagram Technique: Pareto Chart (discuss and show example) Case Study Exercise: Complete the Identify Root Causes section (Step #3) of the template Step #4: Develop Solutions Identifying options for problem resolution Avoid jumping to conclusions Technique: Brainstorming Case Study Exercise: Conduct a Brainstorming Session Recognizing pros and cons for each option Technique: Kempner-Tregoe (?Must-Have? vs. ?Nice-to-Have?) Case Study Exercise: Determine best solution using a ?simple? Kempner-Tregoe model Case Study Exercise: Complete the Develop Solutions section (Step #4) of the template Step #5: Define Measurable Results Prototyping the solution Technique: Business Process Modeling (To-Be) Measuring results against the success criteria (Step #1) Case Study Exercise: Review changes to an As-Is Business Process Model Case Study Exercise: Complete the Define Measurable Results section (Step #5) of the template Step #6: Standardize Process Defining how the process will be documented Plan and understand organizational readiness Discuss how employees are empowered to identify and act upon their ideas Identifying follow-up needs (i.e., training) for the staff that will be impacted Technique: Communication Plan Case Study Exercise: Complete the Standardize Process section (Step #6) of the template Step #7: Determine Future Plans Monitoring the process for Continuous Process Improvement (The ?Plan-Do-Check-Act? Cycle) Understand how to sustain the improvements made by the Joiner 7-Step Method Technique: PDCA form Case Study Exercise: Complete the Determine Future Plans section (Step #7) of the template Going Forward with a Plan of Action Identifying process problems in your organization Individual Exercise: Name three (3) possible areas for improvement Prioritize and define the next steps Individual Exercise: Using a new template complete Step 2 & Step 3 for one possible area for improvement you have identified

Duration 5 Days 30 CPD hours This course is intended for This course is designed for EDI End Users, Connect: End Users, Web Developers, as well as System Administrators. Overview After completing this course, students should be able to: Run a business process. Create a business process using the Graphical Process Modeler. Explain how to create a service configuration. Explain how to track an executable business process. Discuss the basics of Sterling B2B Integrator. This course provides students with a detailed examination of Sterling B2B Integrator, which provides end-to-end enterprise integration server for dynamic real-time and near-real time business collaboration and commerce automation.This course teaches students techniques, tools and recommended practices that can be used to run a business process, create a business process using the Graphical Process Modeler, explain how to create a service configuration, explain how to track an executable business process, and discuss the basics of Sterling B2B Integrator through a combination of lecture and hands-on labs. About IBM Sterling B2B Integrator Exercise. About Sterling B2B Integrator Basic BPML Concepts Exercise. Basic BPML Concepts XPath Basics Exercise. XPath Basics Graphical Process Modeler (GPM) Exercise. Graphical Process Modeler (GPM) Using the GPM Exercise. Using the GPM Troubleshooting a Business Process Exercise. Troubleshooting a Business Process Introduction to Service Management Exercise. Introduction to Service Management Case Study Sterling B2B Integrator Mapping Exercise. Sterling B2B Integrator Mapping Typing Map Exercise. Typing Map Tracking System Health Exercise. Tracking System Health Best Practices Exercise. Best Practices Case Study Course Wrap Up